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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality.Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.We’re hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.ABOUT THE ROLE:We are seeking a Sales Manager to lead our New York regional sales team, one of Resy’s highest-priority and most competitive geographies. You’ll manage a team of both field and inside sellers focused on acquiring top-tier restaurants across NYC’s five boroughs and surrounding areas.This role requires a hands-on, data-driven leader with a proven ability to coach talent, execute GTM strategy, and drive measurable results in a dynamic market. You’ll partner cross-functionally with Strategic Partnerships, Customer Success, Marketing, Product, Implementation, and Revenue Operations to ensure we win the right accounts, tell the right stories, and continue to grow Resy’s market leadership in New York.WHAT YOU'LL DO:<ul><li>Lead, coach, and develop a diverse team of quota-carrying Account Executives (field and inside) to exceed monthly and quarterly revenue targets.</li><li>Drive regional GTM execution aligned with Resy’s NYC strategy, ensuring full coverage of territory, vertical, and partner opportunity.</li><li>Forecast pipeline, manage performance, and run structured sales cadences—balancing near-term bookings with long-term market positioning.</li><li>Coach team members on discovery, pitching, objection handling, and product/industry fluency.</li><li>Ensure consistent execution of prospecting activities including cold calling, email outreach, drop-ins, and referral generation.</li><li>Partner with cross-functional teams to:<ul><li>Launch hyperlocal campaigns targeting high-value neighborhoods and hospitality groups</li><li>Tailor product storytelling to fit needs of various restaurant styles (Michelin star, casual, critically acclaimed)</li><li>&nbsp;Identify blockers and product opportunities based on field learning</li><li>Champion a high-performance culture rooted in accountability, resilience, and hospitality-first thinking.</li></ul></li></ul>WHO YOU ARE:<ul><li>5+ years of B2B sales experience, ideally in SaaS or tech-enabled services.&nbsp;</li><li>At least 2 years in sales leadership or management.</li><li>Deep knowledge of sales pipeline management, forecasting, and sales methodologies (e.g., MEDDIC, Sandler, Challenger).</li><li>Proven success in hiring, ramping, and coaching AEs.</li><li>Experience working with SMBs and mid-market businesses, ideally in geo-assigned territories.</li><li>You are data-literate, emotionally intelligent, and performance-driven.</li><li>You model resilience, clarity, and coaching mindset—especially through change.</li><li>&nbsp;Experience using Salesforce, Outreach, and similar tools for team and deal management.</li><li>Plus is strong understanding of the restaurant ecosystem, including operational, financial, and service-oriented decision-making.</li></ul>Salary Range: $69,750.00 to $128,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

American Express

Sales Manager, Resy [NYC]

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Systems Change Office (SCO) Director is a critical leadership role in Financial Reporting Quality Assurance Organization (FRQA) within Corporate Controllership, in support of the Regulatory Reporting Automation program. This role is responsible for leading the Change Management team, in charge of driving the definition, gathering, exploration, analysis, and system maintenance of changes to Regulatory Requirements and the end-to-end automation through the Finance Modernization Data Pipeline, leading program and change governance efforts for finance / regulatory reporting platforms.&nbsp;This role is responsible for the ownership of the Change Management Policy for regulatory reporting automation and will oversee the delivery of key milestones for Project Guardian, including but not limited to documenting, understanding, and defining the core framework and change management tooling (including mechanisms for monitoring, reviewing, implementing, and validating applicable changes) for internal and external drivers, supplementing documentation that will evidence changes from initiation, review, and approval to the implementation of the change.The Systems Change Management team oversees key processes that support data and regulatory change requirements, and closure of open risks associated with our change management process for Project Guardian. The team is responsible for elevating audit and compliance change controls for regulatory reporting automation, financial systems coordination and orchestration across Controllership Product Owners, Report / Business Owners and Technology teams. This includes triaging and validating changes to the maintenance and update of our data solutions (e.g., manual / static reference tables) with the highest degree of confidence of new data flow and data system requirements (or the deactivation / decommission of these systems).The Director of the Systems Change Office must be a highly analytical, well-organized, data-driven individual with exceptional leadership, time management and a high degree of technical skills confident in presenting, highly complex system, and organizational change technicalities in simple terms to upper management and executive leadership, to drive critical enterprise decisions. Responsibilities include, but are not limited to:<ul><li>Drive the Finance-Controllership Regulatory Reporting Automation change management strategy and lead the Program Governance of Finance Modernization data requirements.</li><li>Owner of the Change Management Policy for regulatory reporting automation that defines the core framework that includes mechanisms for monitoring, reviewing, implementing, and validating applicable changes stemming from internal and external drivers.&nbsp;</li><li>Owner of the Supplemental documentation that will evidence changes from initiation, review, and approval to the implementation of the change (e.g., policies / procedures / framework). Strategic leadership to conduct change management strategies on existing processes and automated data sources to understand and support Point of Arrival (POA) process designs.</li><li>Lead and guide the analysis efforts to determine changes to data portfolios, regulatory reports, and controls, designing processes and policies that identify in key scenarios how to report on these scenarios in alignment with regulatory guidance.</li><li>Lead the identification of business requirements and development of functional requirement documentation for new reports, new data sources and attributes, including design, prototyping, testing, and implementation of report owner and regulatory requirements.</li><li>Responsible for leading the fulfillment of governance requirements for regulatory reporting and data changes. </li></ul>Minimum Qualifications:<ul><li>Bachelor's Degree in Finance/Accounting and/or Information Technologies (masters preferred).</li><li>10+ years of work experience in Project Management / Change Management.</li><li>10+ years of work experience in Banking / Regulatory / Financial / Technology Services.</li><li>Excellent relationship building, presentation and collaboration skills with proven people leadership experience and ability to attract, engage / retain talent and facilitating a network of strong relationships across the organization.</li><li>Experienced in Agile delivery concepts or other project management methodologies.</li><li>Experience in technical requirements writing for technology development and / or finance regulatory reporting, for banking software development.&nbsp;</li><li>Experience in data analytics, Data Quality (DQ) and identifying data issues driving change.</li><li>Experience in the use and / or automation of change management tracking systems (e.g., JIRA, Rally, BPM, Workflow applications, etc.)</li><li>Experienced in the application of change management models, methodologies and frameworks, e.g., ADKAR, Kotter, McKinsey</li><li>Experienced in the creation of product prioritization and decisioning models, e.g., MOSCOW, Kanban, etc.</li><li>Experienced in the application of change resistance models, e.g., Kubler-Ross, Maurer, PDCA</li><li>Experience with of MS Excel, Power Query, and other analytical tools, e.g., Tableau.</li><li>Critical thinking and complex problem-solving skills (data application).</li><li>Excellent written and verbal communications with ability to communicate highly complex concepts and processes in simple terms and pragmatically.</li><li>Exhibits organizational skills with the ability to meet/exceed critical deadlines and manage multiple priorities, delivering high quality service with passion and exceeding expectations.</li><li>Displays thought leadership, drive process, and support work/life balance initiatives.</li></ul>Preferred Qualifications:<ul><li>Understanding systems integration across complex system architecture.</li><li>Understanding of Oracle General ledger and FAH accounting rules.</li><li>Python, R, Machine Learning and Data Automation / Visualization techniques</li><li>SQL and data analysis experience.</li><li>Strong knowledge and working experience in regulatory regulations and reporting is required and any exposure to US regulations is preferred.</li><li>Working exposure in development of financial data domains to support regulatory and analytical requirements for large scale banking/financial organizations.</li><li>Communication Management/proficiency with PowerPoint.</li></ul>Project Guardian&nbsp;Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Systems Change Office

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The SOX Governance and Advisory team within Controllership (1LOD) plays a critical role in supporting the enterprise by developing and executing a risk-based plan to assess and enhance the company’s internal controls over financial reporting. The team runs a robust governance framework to ensure compliance with the company’s 2LOD objectives and requirements of the Sarbanes-Oxley Act.The team is looking for a highly motivated and detail-oriented SOX IT Risk Advisory Manager to join our growing team. This role will help to ensure that Amex's internal controls over financial reporting with respect to IT systems and applications are in compliance with SOX. The Manager will identify and assess relevant technology controls, focusing on the relevant risks for financial reporting across all of our in-scope applications and supporting infrastructure. This will include IT General Controls covering system security, logical and physical access controls, software development and change management processes, backup recovery procedures, and cybersecurity controls as well as IT Application Controls that ensure data integrity and timeliness. The role involves extensive collaboration with Technology teams, application and process owners, related Control Management functions, and internal and external auditors.The Manager, SOX IT Risk Advisory will:<ul><li>Collaborate with Business, Technology, Finance, SOX Governance and Testing, and internal and external audit teams for matters related to SOX technology controls</li><li>Work with the SOX Governance team to ensure SOX scope alignment</li><li>Identify key technology and data risks relevant to ICFR and work with the SOX Testing team to mitigate risks and strengthen SOX controls</li><li>Consult on the control design and implementation of required and repeatable IT controls with process owners to meet regulatory requirements, including for new products, processes, and system implementations, ensuring appropriate internal controls are in place</li><li>Serve as a subject matter expert on technology-related SOX risks and controls and provide guidance to business and technology stakeholders</li><li>Support training and communications as needed on relevant technology risks and controls practices for the enterprise</li></ul>Required Qualifications:<ul><li>4+ years of IT controls auditing and/or consulting</li><li>Demonstrated experience understanding business and IT processes and identifying and assessing associated ITGCs, ITACs, interfaces, and key reports</li><li>IT and IS risk domain knowledge best practices and principles</li><li>Strong understanding of financial reporting risk and requirements of the Sarbanes-Oxley act as well as internal control frameworks (e.g., COSO)</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from Business and Technology owners</li><li>Strong written and verbal communication skills to articulate risk/control insights to both technical and non-technical stakeholders</li><li>Demonstrated history and ability to work with multiple teams, spread over geographies and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree in Management Information Systems, Information Technology, Computer and Information Science, Accounting, Business, or a related field</li><li>Relevant professional certifications such as CISA, CISSP, CPA, CISM, or CRISC&nbsp;</li><li>Knowledge in Oracle, security, and cloud technologies</li><li>Knowledge of industry best practices for technology controls including frameworks from ISACA, NIST, ISO, and ITILGuardian</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Manager – SOX IT Risk Advisory

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.How will you make an impact in this role?The Senior Manager, Amex Offers Oversight &amp; Excellence sits within the Amex Offers Digital Media team reporting to the Director, Global Enablement &amp; Oversight. This individual will be responsible for advancing oversight and excellence across Amex Offers including sourcing, capabilities and 3rd party partnerships globally. This individual will be responsible for owning and executing a holistic Offers excellence strategy focused on ensuring control management adherence, continuous improvement and streamlining of end-to-end execution processes, identification and implementation of controls that detect and protect.&nbsp;Key Responsibilities:<ul><li>Support operational excellence activities including regulatory/audit queries, ensuring alignment and coordination across Amex Offers and key partners&nbsp;</li><li>Own all Amex Offers compliance and AEMP policy initiatives, including the development and management of Risk Control Self Assessment (RCSA) to ensure ongoing business relevance, as well as the execution of ongoing control testing and annual version reviews.&nbsp;</li><li>Establish and own an Offers excellence training curriculum to support onboarding, education, and relevant updates regarding execution tools and processes.&nbsp;</li><li>Build and maintain relationships with partners across the organization including Control Management, Risk and GCO. Drive the creation and ongoing improvements of processes involving Amex Offers marketers and enable two-way feedback.&nbsp;</li><li>Execute critical Risk Controls testing</li><li>Lead B30</li></ul>Minimum Qualifications:<ul><li>Strong understanding of marketing principles, process, and best practices.&nbsp;</li><li>Experience in marketing operations, process improvement, or project management.&nbsp;</li><li>Experience with internal compliance and operational risk management frameworks (e.g. Process Risk Self-Assessments, Risk Control Self-Assessments, Operational Risk Events, etc).&nbsp;</li><li>Excellent analytical skills and the ability to interpret data to drive decision-making.&nbsp;</li><li>Exceptional communication skills with the ability to collaborate effectively across teams and levels of the organization.&nbsp;</li><li>Strong organizational skills and attention to detail, with the ability to manage multiple projects and priorities simultaneously.&nbsp;</li><li>Proven ability to drive change and implement initiatives to improve operational efficiency and effectiveness.&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager - Operations and Oversight

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This role is part of the Data Issue Management &amp; Risk Monitoring function within the Finance Data Governance organization and is focused on building out data quality issue management frameworks and tools.This role will support the leadership in managing a comprehensive process for identifying, tracking, remediating, and monitoring data issues and risks that impact financial integrity, reporting, and regulatory compliance. The ideal candidate will bring experience in data management, business analysis and preferably BI tools such as Power BI and/or Python.Responsibilities:<ul><li>Support the implementation of the Data Issue Management framework, including intake, assessment, classification, prioritization, root cause analysis, remediation, and closure validation.</li><li>Build continuous monitoring of data risks and emerging data issues across key finance datasets/reports via automation and deep analysis.</li><li>Develop tools and data assets that provide risk-based monitoring protocols, including early warning indicators, risk heat maps, and control effectiveness metrics.</li><li>Produce regular reporting and dashboards for senior leadership, risk committees, and regulatory stakeholders, highlighting risk concentrations, issue trends, and remediation effectiveness.</li><li>Maintain a centralized inventory of open and historical data issues, ensuring accurate documentation, traceability, and audit readiness.</li></ul>Minimum Qualifications:<ul><li>2 -5 years of experience in Financial Services preferred.</li><li>Prior experience with data programs or regulatory control management.</li><li>Strong relationship skills and communication.</li><li>Strong background in Analytics/ Tool development using Power BI, Python, SQL or other relevant tools.</li><li>Ability to manage multiple priorities.</li><li>Strong business acumen with the ability to guide the implementation technical solutions.</li><li>Familiarity with Agile (Rally/Jira) or SAFE project methodologies.</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree in finance, Business, Information Systems, or related field.&nbsp;</li></ul>Currently, the Company does not have a physical location in the Charlotte, NC metropolitan area and, therefore, if you reside in the Charlotte, NC metropolitan area the role will temporarily be deemed virtual under the Company’s applicable policy (the Amex Flex Policy). We anticipate securing a physical office location in the Charlotte, NC metropolitan area in the future. Once that occurs, you will be notified that your position will be converted to hybrid and you will be required to work in the office in accordance with the applicable Amex Flex Policy (currently under the Amex Flex Policy, hybrid colleagues are required to work from the office a minimum of 3 days per week). You understand and agree that changing your role to hybrid designation and/or requiring you work from the office in accordance with the Company’s applicable Amex Flex Policy will not deem you eligible for separation pay under the Company’s applicable severance pay plans.GuardianSalary Range: $55,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst - Data Governance & Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About Network &amp; Acquiring SolutionsAs part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquiring Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.About the RoleThe NAS organization has been building a program to drive more efficiency and productivity to how we develop, deliver and deploy products and capabilities.&nbsp;&nbsp;This newly created role of Associate, Product &amp; Business Operations is an exciting opportunity to contribute and support in creating quality &amp; control processes across NAS to drive better risk management strategies. These processes will bring best practices and connect the dots across the organization with an aim of ensuring we “Do It The Right Way” through risk control that is integrated in our product development and management strategies and day-to-day work.&nbsp; The incumbent will be an integral contributor to champion efforts in designing and implementing processes for stronger risk management across key activities and programs across NAS, in conjunction with Control Management &amp; GMNS stakeholders.The successful candidate will support and drive outcomes for improving product risk management across NAS. This role is ideal for someone who has strong analytical and problem-solving skills, with high attention to detail and quality control. This is an opportunity to join a high-impact team, drive consistency, analysis, report trends, understand and implement processes whilst immersing themselves in the complexity of the business and its varied interactions with the wider Blue Box.&nbsp;How will you make an impact in this role?The role will be&nbsp;based in our New York City office and focus on the following main objectives:&nbsp;·Drive Continuous Improvement: Identify and document opportunities for process enhancements and monitor key processes across NAS to help increase agility and sustained improvements.·Conduct Analyses: Lead root cause analyses of gaps and quality issues; partner with cross-functional teams to recommend preventive actions for quality and control enhancement.·Ensure Quality and Effectiveness: Develop, maintain, and update quality control checklists, dashboards, and performance reports and trends.·Lead Reporting of Key Metrics: Track and report key quality metrics, trends, and emerging risks.·Support Strategic Initiatives: Partner with team to develop &amp; execute programs across NAS to support Project Guardian workstreams. Lead the creation of business processes, workflows, and controls to ensure consistency, standardization, and best practices.Qualifications:·Demonstrated ability for problem-solving, gap analysis, ability to identify trends, root causes, and improvement opportunities.·High attention to detail and accuracy in reviewing extensive information, complex spreadsheets and other reporting materials.·Advanced skills in Microsoft Excel, including the ability to create and interpret pivot tables, lookups, and formulae to analyze and summarize large data/information.·Excellent project management skills, with proven ability to prioritize and manage multiple tasks in a fast-paced environment.·Knowledge of quality assurance principles, internal controls, with experience supporting compliance and audits is preferred.&nbsp;·Proactive mindset with a drive for continuous improvement and process efficiency.Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:·Competitive base salaries&nbsp;·Bonus incentives&nbsp;·6% Company Match on retirement savings plan&nbsp;·Free financial coaching and financial well-being support&nbsp;·Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;·Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex&nbsp;·20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;·Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;·Free and confidential counseling support through our Healthy Minds program&nbsp;·Career development and training opportunitiesFor a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here to view the “Know Your Rights” poster and supplement and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: <a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Associate, Product & Business Operations

At American Express, our culture is built on a 175-year history of innovation, shared At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.Purpose of the Role:Next Gen BigData Team (Lumi) is seeking a highly skilled Engineer to design, build, and enhance a Data Marketplace application that will serve as the central hub for discovering, evaluating, and managing enterprise data products. This role will be pivotal in building foundational capabilities for producers, consumers, and reviewers within our platform across several data marts, integrating secure workflows, metadata management, data contracts, and compliance validation.The ideal candidate will combine deep technical expertise with strong architectural design skills and a product mindset, ensuring our platform is scalable, secure, and user-friendly.Focus:Designs, develops, solves problems, debugs, evaluates, modifies, deploys, and documents software and systems that meet the needs of customer-facing applications, business applications, and/or internal end user applications.Organizational Context:Member of an engineering team reporting to an Engineering Director.Responsibilities:Platform Development<ul><li>Design, develop, and deploy the Data Marketplace application from the ground up, including:</li></ul>o&nbsp;&nbsp; Search &amp; Review capabilities for data products (DPs)o&nbsp;&nbsp; Reviewer dashboards with certification and validation workflowso&nbsp;&nbsp; Data product and contract registryo&nbsp;&nbsp; Integration of data quality results, metadata, and usage policies from multiple sources (e.g., BigQuery, APIs, Collibra, Atlas)<ul><li>Implement user authentication and identity validation for multiple personas (Producers, Consumers, Reviewers).</li><li>Build automated workflows for approval hierarchies (L1/L2/L3) and compliance checks against data risk management policies.</li></ul>Integration &amp; APIs<ul><li>Architect and implement APIs for:</li></ul>o&nbsp;&nbsp; Data product metadata ingestion and updateso&nbsp;&nbsp; Data contract management (creation, change requests, approvals)o&nbsp;&nbsp; Integration with enterprise data catalog and knowledge hubs<ul><li>Collaborate with other engineering teams to ensure interoperability with existing enterprise systems.</li></ul>Data Governance &amp; Compliance<ul><li>Develop tools for automated policy validation and compliance monitoring.</li><li>Implement audit trails for data product changes and contract updates.</li><li>Support secure onboarding of new data products and producers.</li></ul>User Experience &amp; Dashboards<ul><li>Partner with UX designers to deliver an intuitive web UI for diverse personas.</li><li>Create sample dashboards with metrics such as:</li></ul>o&nbsp;&nbsp; of certified/uncertified data productso&nbsp;&nbsp; of subscribers per data product<ul><li>Ensure responsive, accessible, and performant user interfaces.</li></ul>Collaboration &amp; Leadership<ul><li>Work closely with product managers, data architects, and business partners to translate requirements into technical solutions.</li><li>Mentor junior engineers and lead code reviews.</li><li>Participate in sprint planning, backlog grooming, and release management.</li></ul>Qualifications:Required<ul><li>Bachelor’s degree in Computer Science, Software Engineering, or related field (Master’s preferred).</li><li>7+ years of software development experience, with at least 3 years in a senior or lead role.</li><li>Proven expertise in building enterprise-grade full stack applications and API-driven platforms.</li><li>Strong proficiency in:</li></ul>o&nbsp;&nbsp; Backend: Java, Python, Shell Scripto&nbsp;&nbsp; Frontend: React, Angular, or Vue.jso&nbsp;&nbsp; Databases: SQL (BigQuery, PostgreSQL) and NoSQLo&nbsp;&nbsp; Cloud Platforms: GCP, AWS, or Azure<ul><li>Understanding of data governance, metadata management, and data quality frameworks.</li><li>Solid grasp of CI/CD pipelines, containerization (Docker/Kubernetes), and modern DevOps practices.</li><li>Excellent problem-solving skills and ability to work in a fast-paced, agile environment.</li></ul>Preferred<ul><li>Experience building marketplace-style applications or internal data discovery platforms.</li><li>Familiarity with data contract frameworks and data product lifecycle management.</li><li>Prior experience integrating with enterprise data catalogs and knowledge management systems.</li><li>Working knowledge of machine learning model integration (GenAI) for search and recommendations.</li><li>Familiarity with chatbot integration for Q&amp;A functionalities.</li></ul>Salary Range: $120,000.00 to $210,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Senior Data Engineer - Next Generation Big Data

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This role is part of the Data Issue Management &amp; Risk Monitoring function within the Finance Data Governance organization and supports the Director in building capabilities around data quality controls, DQ Issue management and Data Observability.This role will work towards establishing a new team and managing a comprehensive process for identifying, tracking, remediating, and monitoring data issues and risks that impact financial integrity, reporting, and regulatory compliance. The ideal candidate will bring expertise in data governance, controls framework, and risk management with a strong background in financial data within a regulated environment. Prior experience in financial services and regulatory reporting as a SME, Business Analyst or directly with BCBS239 regulatory frameworks would be highly desirable, but not mandatory.Responsibilities:<ul><li>Support in the design and implementation of the Data Issue Management framework, including intake, assessment, classification, prioritization, root cause analysis, remediation, and closure validation.</li><li>Develop finance and regulatory reporting domain expertise for key regulatory reports to support root cause analysis for operational data issues and identify thematic issues.</li><li>Develop tools and data assets that provide risk-based monitoring protocols, including early warning indicators, risk heat maps, and control effectiveness metrics.</li><li>Support in establishing standards and workflows for data issue escalation, ownership assignment, and governance approvals.</li><li>Maintain a centralized inventory of open and historical data issues, ensuring accurate documentation, traceability, and audit readiness.</li><li>Collaborate with various stakeholders to proactively identify data risks and implement preventative controls.</li><li>Support in facilitating governance forums and working groups to track progress, resolve cross-functional blockers, and identify themes across issue types.</li><li>Produce regular reporting and dashboards for senior leadership, risk committees, and regulatory stakeholders, highlighting risk concentrations, issue trends, and remediation effectiveness.Minimum Qualifications:</li><li>5-8 years of experience at a large financial services institution, executing one of the following: data governance, risk management, operational controls, or regulatory reporting.</li><li>2+ years of experience as a people leader.</li><li>Experience in designing and operating issue management and/or controls monitoring processes across enterprise systems.</li><li>Familiarity with governance and tracking tools (e.g., ServiceNow, Jira, Archer, Collibra, Informatica).</li><li>Proven ability to lead through influence, build consensus, and drive accountability across diverse functions.</li><li>Experience working with large data sets and be coachable with various data and technology stacks.</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree in Finance, Business, Information Systems, or related field; advanced degree or certifications (e.g., CDMP, CISA) preferred.</li><li>Strong understanding of data risk, data quality, and issue management frameworks (e.g., COSO, DAMA-DMBOK).</li></ul>Currently, the Company does not have a physical location in the Charlotte, NC metropolitan area and, therefore, if you reside in the Charlotte, NC metropolitan area the role will temporarily be deemed virtual under the Company’s applicable policy (the Amex Flex Policy). We anticipate securing a physical office location in the Charlotte, NC metropolitan area in the future. Once that occurs, you will be notified that your position will be converted to hybrid and you will be required to work in the office in accordance with the applicable Amex Flex Policy (currently under the Amex Flex Policy, hybrid colleagues are required to work from the office a minimum of 3 days per week). You understand and agree that changing your role to hybrid designation and/or requiring you work from the office in accordance with the Company’s applicable Amex Flex Policy will not deem you eligible for separation pay under the Company’s applicable severance pay plans.GuardianSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Data Governance & Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Enterprise Comms &amp; MarTech Experiences (ECMX) is a global organization that sits within Membership Portfolio Services (MPS) and is a center of excellence with the charter to drive high quality, customer-first communications that accelerate business growth through optimized go to market solutions and the development of best-in-class marketing technology (MarTech) products and processes.We are looking for a Manager of Digital Product Development to join our Marketing Enablement and Transformation team to lead product development efforts as part of a multi-year technology transformation initiative, Flywheel.This person will drive the product strategy and development for Flywheel’s campaign setup experience, partnering closely with key stakeholders across the enterprise to design and implement an integrated, campaign-centric view that will guide colleagues seamlessly through the marketing enablement process.How will you make an impact in this role?<ul><li>Partner with colleagues across the enterprise to define and implement the end-to-end campaign set up journey for marketing experiences</li><li>Lead discovery and requirements gathering efforts with business partners across the consumer and commercial marketing lines of business</li><li>Partner with our Technology organization to define technical solutions and lead product development activities through to launch</li><li>Partner with the MarOps and Marketing organizations to assess operational requirements for the solution</li><li>Prioritize and define a sequenced delivery roadmap that aligns the broader Flywheel priorities</li><li>Work closely with our Change Enablement and Colleague Success organizations to ensure a seamless to go market strategy</li><li>Partner with colleagues across the enterprise to define and implement the end-to-end campaign set up journey for marketing experiences</li><li>Lead discovery and requirements gathering efforts with business partners across the consumer and commercial marketing lines of business</li><li>Partner with our Technology organization to define technical solutions and lead product development activities through to launch</li><li>Partner with the MarOps and Marketing organizations to assess operational requirements for the solution</li><li>Prioritize and define a sequenced delivery roadmap that aligns the broader Flywheel priorities</li><li>Work closely with our Change Enablement and Colleague Success organizations to ensure a seamless to go market strategy</li><li>Partner with colleagues across the enterprise to define and implement the end-to-end campaign set up journey for marketing experiences</li><li>Lead discovery and requirements gathering efforts with business partners across the consumer and commercial marketing lines of business</li><li>Partner with our Technology organization to define technical solutions and lead product development activities through to launch</li><li>Partner with the MarOps and Marketing organizations to assess operational requirements for the solution</li><li>Prioritize and define a sequenced delivery roadmap that aligns the broader Flywheel priorities</li><li>Work closely with our Change Enablement and Colleague Success organizations to ensure a seamless to go market strategy</li></ul>Minimum Qualifications<ul><li>Minimum of 3 years of experience in a product management/product owner function</li><li>Experience working within Agile software development methodologies and supporting tools and frameworks</li><li>Highly skilled communicator and stakeholder manager, able to collaborate with, and influence, teams across technical and non-technical teams of all levels of the organization</li><li>Experience building and launching highly complex, integrated product technology stacks</li><li>Highly organized, with the ability to manage multiple workstreams simultaneously.</li><li>Strong analytical mindset, able to define success metrics and drive continuous optimization</li><li>Ability to quickly pivot and reprioritize as business strategies demand</li><li>Passion for marketing technologies and the evolving external technology landscape</li></ul>Preferred Qualifications<ul><li>Experience with MarTech platforms a plus</li><li>Prior Adobe experience a plus</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager, Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Merchant Services (GMS) Marketing is dedicated to bringing buyers and sellers together and transforming how American Express is welcomed. GMS Marketing is responsible for partnering with GMS markets to drive profitable growth, accelerate Merchant acceptance and enhance the value of acceptance to Merchants and Card Members at scale. We focus on enhancing our relationships with millions of Merchants of all shapes and sizes, and our geographic purview includes many commerce hubs across the globe.How will you make an impact in this role?This position sits on the U.S. Merchant Marketing team and provides an exciting opportunity to strengthen marketing skills, gain external partner management experience, and work with highly collaborative teams across USMM and other business units. The Senior Analyst will play a key role in developing multi-channel go-to-market strategies, leading campaign execution, and implementing innovative ideas into new and existing projects to drive incremental performance that will help reach USMM goals.Responsibilities:<ul><li>Monitor, report and analyze campaign results, providing recommendations to enhance future campaigns.</li><li>Manage development, execution and reporting of key Enterprise-wide campaigns and go-to-market strategies with a focus on email marketing.</li><li>Own approval requests from key stakeholders to ensure messaging, value, and priorities are unified across USMM, Legal, Brand, and more.</li><li>Manage the Growth Marketing team budget, meeting all hurdles and commitment deadlines.</li><li>Stay up to date on external trends and identify opportunities to strengthen our campaigns through new Test &amp; Learn opportunities.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s Degree or equivalent experience and 2-3 years industry relevant digital marketing or digital agency experience</li><li>Strong understanding of marketing tactics and performance metrics, especially email marketing; familiar with implementing campaigns across channels</li><li>Detail oriented project management skills and knowledge of approval and compliance processes</li><li>Strong written and verbal communications skills, with a knack for distilling down complex ideas into customer-friendly language.</li><li>Campaign execution experience (email, media) a plus.</li><li>Strong team player and collaborator who enjoys learning new skills and can adapt changing tasks/processes</li></ul>Preferred Qualifications:<ul><li>Budget management experience a plus</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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