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The Role In this role, you will work with your squad to provide effective product partnership through communication, risk mitigation, quality assurance, effective delivery and positive relationship building. As a Business Analyst, you must be a highly motivated self-starter with a sense of ownership, attention to detail, and be an effective liaison between stakeholders and your team. The Team Are you interested in serving the needs of millions of customers at Fidelity's Workplace Investing, by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions? As a Business Analyst in Fidelity’s Workplace Investing Customer Solutions Chapter you will be a member of an Agile squad responsible for crafting an engaging experience for our clients. Day to day, you will work closely with a team of cross functional and dedicated squad members (product, technology, legal, compliance &amp; risk partners) responsible for delivering specific business goals. The Expertise and Skills You Bring <ul> <li>Identify and document business requirements, current and future states, and provide constructive feedback for future process improvement </li><li>Experience with workflow design, data analysis, data visualization, and impact analysis </li><li>Familiar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Mural or similar Agile backlog management tools (training is available) </li><li>Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables </li><li>Participate and/or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives </li><li>Perform end to end Business Acceptance Testing and ensure the traceability of test cases. </li><li>You take initiative to communicate issues/client feedback with Squad Leader/team and resolve issues in a timely manner </li><li>Strong written and verbal communication skills, including the ability to summarize and interpret information with key stakeholders such as Subject Matter Experts, and Business Partners </li><li>3-5 years transferable experience </li><li>Bachelor’s degree preferred </li></ul> Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

Fidelity TalentSource

Business Analyst

The Role In this role, you will work with your squad to provide effective product partnership through communication, risk mitigation, quality assurance, effective delivery and positive relationship building. As a Business Analyst, you must be a highly motivated self-starter with a sense of ownership, attention to detail, and be an effective liaison between stakeholders and your team. The Team Are you interested in serving the needs of millions of customers at Fidelity's Workplace Investing, by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions? As a Business Analyst in Fidelity’s Workplace Investing Customer Solutions Chapter you will be a member of an Agile squad responsible for crafting an engaging experience for our clients. Day to day, you will work closely with a team of cross functional and dedicated squad members (product, technology, legal, compliance &amp; risk partners) responsible for delivering specific business goals. The Expertise and Skills You Bring <ul> <li>Identify and document business requirements, current and future states, and provide constructive feedback for future process improvement </li><li>Experience with workflow design, data analysis, data visualization, and impact analysis </li><li>Familiar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Mural or similar Agile backlog management tools (training is available) </li><li>Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables </li><li>Participate and/or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives </li><li>Perform end to end Business Acceptance Testing and ensure the traceability of test cases. </li><li>You take initiative to communicate issues/client feedback with Squad Leader/team and resolve issues in a timely manner </li><li>Strong written and verbal communication skills, including the ability to summarize and interpret information with key stakeholders such as Subject Matter Experts, and Business Partners </li><li>3-5 years transferable experience </li><li>Bachelor’s degree preferred </li></ul> Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation. The hourly pay rate range for this position is $60.00- $85.50 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

The Team Are you interested in serving the needs of millions of customers at Fidelity's Workplace Investing, by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions? As a Business Analyst in Fidelity’s Workplace Investing Customer Solutions Chapter you will be a member of an Agile squad responsible for crafting an engaging experience for our clients. Day to day, you will work closely with a team of cross functional and dedicated squad members responsible for delivering specific business goals. The Role In this role, you will work with your squad to provide effective product partnership through communication, risk mitigation, quality assurance, effective delivery and positive relationship building. As a Business Analyst, you must be a highly motivated self-starter with a sense of ownership, attention to detail, and be an effective liaison between stakeholders and your team. The Expertise You Have <ul> <li>Identify and document business requirements, current and future states, and provide constructive feedback for future process improvements </li><li>Experience with workflow design, data analysis, data visualization, and impact analysis </li><li>Familiar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Mural or similar Agile backlog management tools (training is available) </li><li>Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables </li></ul> The Skills You Bring <ul> <li>Participate and/or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives </li><li>Perform end to end Business Acceptance Testing and ensure the traceability of test cases. </li><li>You take initiative to communicate issues/client feedback with Squad Leader/team and resolve issues in a timely manner </li><li>Strong written and verbal communication skills, including the ability to summarize and interpret information with key stakeholders such as Subject Matter Experts, and Business Partners </li><li>3-5 years transferable experience </li></ul> Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation. The hourly pay rate range for this position is $60.00- $85.50 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This position will be a key member of the American Express Global Commercial Services (GCS) Line of Business Compliance Team (LOBCO), primarily supporting Small Business Card products.&nbsp; The successful candidate will provide second line of defense compliance oversight for this core area of the GCS business.&nbsp;&nbsp;The compliance efforts for this position will have a particular focus on overseeing compliance risks related to new/modified products with Cobrand partners, marketing collateral, offers, benefits, and rewards development and fulfillment, customer communications for commercial products, features and processes, as well as supporting Compliance Program deliverables related to these areas.Key Responsibilities:<ul><li>Providing 2nd&nbsp;line credible challenge to protect American Express while overseeing business colleagues as they work toward their objectives.</li><li>Supporting implementation of policy and regulatory requirements in the areas of UDAP, Fair Lending, general credit card practices, general banking, and other relevant federal, state and local regulations.</li><li>Analyzing new and/or enhanced products and services as part of the New Product Development process to assess compliance risks, new/enhanced controls, and ensure adherence with regulatory requirements.</li><li>Reviewing and providing effective challenge to the business on marketing and advertising material including required disclosures.</li><li>Reviewing and providing effective challenge of Compliance Issues, Risk Events, and customer remediation for timely closure of gaps where required.</li><li>Participating in the Compliance Risk Assessment process to ensure that the appropriate risks are identified and that the strength of the control environment is evaluated in accordance with Compliance Program standards.</li><li>Liaising as required with the relevant stakeholders, including but not limited to:&nbsp;General Counsel’s Organization, other Compliance teams, Independent Compliance Testing team, Control Management, Internal Audit, Financial Crimes Compliance, and Privacy Office.</li><li>Evaluating third-party compliance risk of vendors contracted to perform services on behalf of American Express.</li><li>Assisting in preparation for regulatory inquiries and examinations.</li><li>Additional responsibilities based on team needs.</li></ul>Minimum Qualifications:<ul><li>Minimum 5-7 years experience in Compliance or related activities, within the financial services industry.</li><li>Bachelor’s Degree required</li><li>Strong regulatory knowledge of the financial regulations applicable to U.S. credit card products and commercial lending including UDAP, Fair Lending, sales and marketing practices, and other relative banking laws/regulations.</li><li>Prior credit card industry, compliance, legal, or risk experience is a plus.</li><li>In-depth knowledge and understanding of compliance risk management practices and methodologies, including risk and control assessments.</li><li>Proven ability to build rapport, garner respect and appropriately exercise authority in a collaborative environment.</li><li>Professional maturity and confidence in expressing a point of view with management.</li><li>Ability to identify and understand key risks, issues and trends and to develop meaningful information and effective challenge to share with first line of defense and second line of defense leadership.</li><li>The ability to multi-task and prioritize in a highly deadline-intensive environment is required.</li><li>Excellent written, verbal, research, analytical, and interpersonal skills.</li><li>CRCM certification is preferred.</li></ul>Preferred Qualifications:<ul><li>Advanced degree preferred.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager - Compliance

<h3>Job Description:</h3>Education Consultant I Candidate ideally with reside in the Greater Houston, TX area to be considered for the opportunity. Bilingual candidate is highly preferred. The Role As an Education Consultant, you are part of Fidelity’s Participant Engagement business unit, which delivers live education workshops online and in person on fundamental financial wellness and planning topics for the participants of plan sponsors that Fidelity record keeps across the Tax-Exempt Market and Corporate organizations. We know you’re a professional presenter who interacts with Plan Sponsors and Participants daily to introduce them to the services that Fidelity provides to assist with Retirement Readiness, and to inspire them to take action. Specific responsibilities include: <ul><li>Deliver an outstanding educational experience by conducting on-site and virtual workshops with expertise and passion. </li><li>Present and communicate to our plan participants in various mediums and timeframes – 30/60 min webinars/workshops, onsite &amp; virtual, help desk style benefits fairs, and on demand recordings. </li><li>Regularly partner with key business partners, both internal and external, to ensure that webinars and workshops are fully prepped, and all needed details acquired for a successful plan sponsor and participant experience. </li><li>Ability to apply technology (Webex, Zoom, etc.) for communicating and collecting accurate attendance records. </li><li>Strict adherence to business unit compliance requirements. </li><li>An understanding of needed administrative tasks required for the role: Booking travel through Concur, including a knowledge of the travel &amp; expense policy. </li><li>Flexibility when it comes to schedules. Travel will often be needed outside of standard business hours. Plan Sponsor requests and needs may also require workshops and webinars outside of standard business hours. </li><li>Conduct triage 1 on 1 appointments with Plan Participants – triage stated need and uncover any unstated needs in order to refer to the appropriate group for a solution. </li></ul>The Expertise and Skills You Bring <ul><li>Bachelor’s degree preferred and least 3 years of financial services experience </li><li>Series 7 and 66 required (or S63/S65 combo equivalent) required prior to hire </li><li>Customer facing experience </li><li>Demonstrated familiarity with Financial Planning Concepts </li><li>Presentation experience preferred </li><li>Demonstrated ability to independently problem solve/prepare for new challenges </li><li>Willingness to build professional, persuasive presentations with a clear call to action </li><li>Ability to achieve proficiency in fundamental workshop topics across Corporate &amp; TEM </li></ul><ul><li>Ability to conduct onsite &amp; virtual workshops (75% travel) </li><li>Bi-lingual/multi-language speaker a plus </li></ul>The Team The Workplace Education, Planning and Advice (WEPA) organization exists to help employees in our local workplace communities. <ul><li>Employers who have chosen Fidelity to coordinate their 401k, 403b, Equity Compensation and assorted benefits plans often require help driving engagement in these valuable programs. </li><li>Our mission is to serve as a trusted partner for plan sponsors and participants, providing education, financial planning and advice, both virtually and on-site, nation-wide. </li><li>Our value is delivered to over one million plan-participants every year, encouraging them to reach their financial goals and bringing the broader Fidelity Advantage to life. </li></ul>Joining WEPA means that you will: <ul><li>UNITE as one team to intentionally connect, inspire and build strong relationships internally and with our plan sponsors </li><li>GROW in your skills to deliver more, world-class planning and education experiences for our participants </li><li>WIN on behalf of our clients, our participants and Fidelity </li></ul>Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. Join Us At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a <a href="https://www.glassdoor.com/Award/Best-Places-to-Work-LST_KQ0,19.htm" target="_blank">Glassdoor Employees’ Choice Award</a>, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined. At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “<a href="https://jobs.fidelity.com/dynamic-working/" target="_blank">Dynamic Working</a>”. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change. At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, <a href="https://go.fidelity.com/h1vqtc" target="_blank">detailed in this document</a>, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at <a href="https://jobs.fidelity.com/" target="_blank">fidelitycareers.com</a>. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a>, or by calling 800-835-5099, prompt 2, option 3. We invite you to Find Your Fidelity at fidelitycareers.com.Salary Grade: 6The base salary range for this position is $85,000-$143,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA, Series 65 - FINRA, Series 66 - FINRA<h3>Category:</h3>Communication

Fidelity Investments

Education Consultant I - Houston, TX

Title: Development Officer
Institution:&nbsp;Volunteer State Community College
Job Summary:
To increase income for the foundation and improve internal and external relations for the college by prospecting and soliciting major gifts, organizing, and/or implementing various fundraising and programmatic events, activities and projects for the department and the college.
Job Duties:
Work closely with the Vice President for Advancement and Senior Director of Advancement on Capital Campaigns and major gift solicitation. Recruit and work with volunteer committees to plan, organize and implement foundation fundraising events. Conduct prospect research for cultivation purposes. Work with college employees to plan and implement certain college and foundation events such as commencement activities, Hal R. Ramer Society Annual Dinner, Board Meetings, Athletic Association events, regional center events, Tennessee Board of Regents meetings, SACS visits, etc. Work with the President’s Office to plan and implement social and fundraising activities hosted by the President. Make presentations to community groups, civic organizations, and others to promote the college and special events. Develop and maintain business and community relationships throughout the Volunteer State Community College 12 county service area. Work with the Office of Marketing, Communications, and Media Services to actively promote the college and all foundation events and activities. Serve on various campus committees. Ensure appropriate correspondence with volunteers and donors (i.e., meeting announcements, thank you letters, etc.). Other duties as assigned.&nbsp;
Minimum Qualifications:
A minimum of a Bachelor's degree. 2 years of related experience.
Preferred Qualifications:
Demonstrated success at special event fundraising and/or marketing /PR experience.
Knowledge, Skills, and Abilities:
Strong interpersonal, organizational, verbal and written communication skills. Strong computer skills (Microsoft Office, Publisher, Adobe InDesign) preferred. Strong presentation skills. Knowledge of the college and its mission, procedures and processes. Ability to give and accept supervision. Ability to evaluate situations, solve problems and make decisions. Ability to establish and maintain effective, cooperative relations with students, faculty, staff, administration, volunteers and members of the community (to represent the college well under all circumstances).
Pay Rate: $56,881 - $71,101 annual salary depending on experience
Volunteer State offers a comprehensive benefits package, including but not limited to the following:
<ul>
<li>Insurance:&nbsp; Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA</li>
<li>Wellness Incentive Program (if enrolled in Health)</li>
<li>Educational Assistance:&nbsp; Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement</li>
<li>Employee Assistance Program</li>
<li>Longevity Pay</li>
<li>Retirement Options:&nbsp; State of TN Pension (TCRS), 401a, 401K with up to $50/month match, 403b, and 457</li>
<li>14 Paid Holidays/Year</li>
<li>Annual Leave (if applicable)</li>
<li>Sick Leave</li>
<li>Sick Leave Bank</li>
<li>State Employee Discount Program with over 900 merchants</li>
</ul>
Special Instructions to Applicants:
Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.
Applicants may be subject to a background check.

Motlow State Community College


      Development Officer
    

Job Description and RequirementsThe Vice President of Enterprise Fraud Management role demands a visionary and results-oriented individual with deep expertise in fraud risk management, data analytics, and the ability to inspire and motivate a high-performing team. Lead RBFCU's comprehensive fraud defense strategy, overseeing all aspects of prevention, detection, investigation, and loss mitigation. &nbsp;Drive a culture of proactive risk management and champion the use of data analytics and cutting-edge technology to safeguard member assets, minimize financial loss, and protect the credit union's reputation.This position is for our ASC location, (main campus) located at: 1 Ikea-RBFCU Pkwy, Live Oak, TX 78233Essential Functions and Responsibilities:<ul><li>Shape RBFCU's enterprise-wide fraud prevention strategy, setting the vision and direction for a comprehensive risk management program.</li><li>Provide executive oversight of all fraud-related activities, including account takeover, identity theft, card fraud, and internal fraud. &nbsp;</li><li>Ensure timely and accurate reporting to senior management and the Board of Directors.</li><li>Chair RBFCU Fraud Committee, producing performance reporting for executives and coordinate actions and mitigation plans.</li><li>Leverage advanced analytics and fraud intelligence to identify emerging threats, measure performance, and optimize prevention strategies. &nbsp;Translate data insights into actionable plans to anticipate and mitigate fraud risk.</li><li>Foster strong partnerships across the organization, collaborating with IT, Operations, Marketing, and other departments to embed fraud prevention into business processes and product development.</li><li>Maintain a deep understanding of regulatory requirements and industry best practices, ensuring RBFCU remains at the forefront of fraud prevention and compliance.</li><li>Manage budgetary and resource allocation for the department.</li><li>Establish clear performance metrics, conduct regular reviews, and drive continuous improvement in fraud prevention processes and controls.</li><li>Champion change and lead the implementation of new technologies, strategies, and initiatives to enhance RBFCU's fraud prevention capabilities.</li><li>Represent RBFCU in industry forums and regulatory engagements to promote best practices and thought leadership in fraud management.</li></ul>Requirements:<ul><li>Bachelors degree or minimum of five years previous job related work experience in lieu of Bachelors degree</li><li>Minimum of five years previous job related Financial Institution experience</li><li>Minimum of five years previous job related supervisory/management experience</li><li>Must be able/willing to commute to the work location at: 1 Ikea-RBFCU Pkwy, Live Oak, TX 78233, hybrid schedule</li><li>Some travel required</li><li>Type and 10-key by touch. Proficient in utilizing PC, software, and other office equipment</li><li>Excellent interpersonal, organizational, communication, leadership and time management skills&nbsp;</li><li>Requires teamwork and dedication to build strong relationships with coworkers and to interact with all levels of the organization</li><li>Must have strong analytical insight and be able to problem solve and work independently&nbsp; &nbsp;</li><li>Accumulate required education and/or professional experience needed to become a Certified Fraud Examiner (CFE)</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status

RBFCU

Vice President - Enterprise Fraud Management

AtlantiCare Regional Medical Center All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Description Minimum Qualifications: <ul> <li>High School graduate or equivalent required</li> <li>A minimum of 2-5 years of health care experience including medical terminology required.</li> <li>Additionally, a minimum of 2-5 years of customer service or community/public interaction required.</li> <li>Excellent computer skills and good knowledge database maintenance required.</li> <li>Must have pleasant and professional phone skills with good diction, tone and pace while making accurate decisions required.</li> </ul> Position Summary The Health Navigator acts as a liaison to physicians, staff, affiliate physicians, and outside consumers providing referrals to services and expediting appointments based on symptoms and expressed needs of the callers. Has knowledge of all AtlantiCare services, programs, providers and resources. The Health Navigator interacts with AtlantiCare staff, affiliate physicians, and outside consumers in a professional, pleasant &amp; efficient manner. The Health Navigator works closely with the Access Center Manager &amp; Director on designated projects and assists in interviewing and training new Access Center staff. Gathers appropriate client information using skills designed that elicits information for an appropriate and efficient response to requests. He/She demonstrates strong problem solving skills to appropriately respond to complex situations while exhibiting high level time management skills and flexibility. The Health Navigator provides exceptional customer service to all callers ensuring that adequate time is given to each client and that answers meet their needs. The Health Navigator assesses caller's needs accurately through telephone conversation. He/She provides appropriate, age specific, AtlantiCare resources. The navigator gathers and documents complete and accurate client information using skills designed to elicit information for an appropriate and efficient response to requests. He/She demonstrates strong problem solving skills to appropriately respond to complex situations and protects client confidentiality at all times. The Health Navigator answers all calls in a friendly, timely, courteous and professional manner while dealing with each client compassionately, and showing genuine concern for each situation. The Health Navigator responds to email requests and internet inquiries within specified timeframes concisely and accurately in a professional and proper manner. The Health Navigator is also responsible to ensure accurate and complete scheduling of appointments, procedures, tests, and diagnostic services provided by the AtlantiCare Regional Medical Center and AtlantiCare Physician Group. While the Health Navigator position coordinates a wide variety of patient and information flow between physician offices, Pre-Admission Testing, Radiology, it is responsible for understanding the initial patient registration process as well as the online tools necessary to provide patients with information regarding Pre-certification, referral need, co-payment, and medical necessity requirements for services to be rendered. This position communicates and collaborates with Patient Access team members and other hospital personnel to provide quality customer service and smooth transitions. The Health Navigator must have strong computer skills and is charged with the development, maintenance, identifies and monitors integrity of the AtlantiCare Access Center database. Responsible for developing and completing department/management reports, roster, marketing mailing data requests. The Health Navigator enters data for all cases/procedures and provides and supports organizational goals by providing quality customer service, participating in performance improvement efforts, and demonstrating a commitment to teamwork and cooperation. Qualifications Education: High School graduate or equivalent required. Associates degree preferred. License/Certification: Experience: A minimum of 2 - 5 years of health care experience including medical terminology required. Managed care experience strongly preferred. Additionally, a minimum of 2-5 years of customer service or community/public interaction required. Excellent computer skills and good knowledge database maintenance required. Must have pleasant and professional phone skills with good diction, tone and pace while making accurate decisions required. Strong written communication skills required including grammar and spelling. Must have the ability to coordinate a multi-line telephone system. Must be able to use general office equipment. Performance Expectations Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position. Work Environment Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. This position requires sitting, standing walking, stooping and crouching a majority of the workday. Ability to lift and transport a minimum of 15 pounds. Works with such equipment as computer terminal, fax machine, printer and copier. Reporting relationship This position reports to department leadership and may supervise incumbents as assigned. The above statement reflects the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position. Total Rewards at AtlantiCare At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including: Generous Paid Time Off (PTO) Medical, Prescription Drug, Dental &amp; Vision Insurance Retirement Plans with employer contributions Short-Term &amp; Long-Term Disability Coverage Life &amp; Accidental Death &amp; Dismemberment Insurance Tuition Reimbursement to support your educational goals Flexible Spending Accounts (FSAs) for healthcare and dependent care Wellness Programs to help you thrive Voluntary Benefits, including Pet Insurance and more Benefits offerings may vary based on position and are subject to eligibility requirements. Join a team that values your well-being and invests in your future. Job Category Administrative / Customer Service Hours Per Week 37.5 Weekends Required? No Holidays Required? Yes Shift Days Posititon Status Full-Time Job Details Pay Range $20.04 - $29.07 Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to Pay Transparency Law; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions. PI278409879

Health Navigator - Access Center - EHT

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The incumbent will be responsible for the business architecture of Risk Capabilities within American Express. This is a business &amp; technology facing role, mapping business process to capabilities, providing E2E solution for the prioritized features using program increments, ensuring flexible and global system/capability design and 1-2 year capability roadmap including performance, availability and test automation. The role involves working with product managers, business managers and engineering leaders to convert the business idea/vision into a development roadmap.The incumbent will also be responsible for multi-year strategy to modernize platforms within American Express, along with day-to-day solution management cadence in SAFE (Scaled Agile) framework across 4 different ART’s (Agile Release Trains) New Accounts, Line Management, Authorizations and Collections processes. The successful individual ensures that the platform transformations meet the evolving needs of risk management through continual innovation, global/flexible design for new use cases to fuel growth, reduce time to market and manage losses. Requires strong organizational, technical and creative problem-solving skills. Requires strong stakeholder management and ability to influence across multiple levels of leadership. Must work well in a dynamic, complex environment and under deadline pressures. Propagates architectural flows and governance to a set of scrum teams and/or SAFE trains to deploy the new business features across markets and products for risk management.How will you make an impact in this role?<ul><li>Create architectural blueprints for business initiatives to ensure consistency across markets and products, track progress to move from legacy to future state platforms</li><li>Defining the architecture roadmap and deployment plan, working to ensure that risk processes and platforms are moving in right direction.</li><li>Ability to consolidate and correlate disconnected business needs, processes and articulate their collective relevance through analysis</li><li>Demonstrate a solid understanding of the business process, drivers for change and recommend the right solution</li><li>Maintain the inventory and knowledge base on business processes, business capabilities and technical components along with other architectural artefacts e.g. data architecture, application architecture</li><li>Manage solution cadence by interacting with partners (Risk, AET, Marketing) to identify needs, opportunities, and gaps, and solve problems</li><li>Brainstorming and negotiating effectively with various stakeholders to continuously come up with best design</li></ul>Qualifications:<ul><li>3+ years in agile product development and delivery</li><li>1+ years of Solution architecture experience</li><li>Risk Management Experience is a plus</li><li>A good balance of business acumen and technical knowledge with a proven track record of driving digital innovation and architecture with a customer-first mindset.</li><li>An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Scaled Agile Framework and principles.</li><li>Enthusiasm and passion for building great products and services and an ability to articulate product functionality.</li><li>Understanding of the evolving compliance and regulatory requirements and environment and how to incorporate technology, infrastructure and security requirements into the product design.</li><li>Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment.</li><li>High degree of organization, individual initiative and personal accountability.</li><li>An ability to solve complex problems and a highly analytical approach; and</li><li>MBA or Computer Science degree related technical field is ideal.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager - Digital Product Solution Design

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. Amex’s Risk Management capabilities are at the core of delivering the superior customer experience while managing credit and fraud losses at lowest levels in the industry. With our mix of assets like closed-loop data, machine learning models, underwriting techniques on a modern technology stack we are re-imagining how payment experiences &amp; risk management converge in a more modern, digital and connected world.To deliver on the vision, the Risk Products &amp; Data Strategy (RPDS) team is driving the roadmap for modernizing risk platforms while enabling new business capabilities. Modernizing the Authorizations platform is a key strategic imperative to uplift an aging infrastructure and provide new capabilities to enable rapid innovation and growth.This role, Director of Digital Product Management will drive the vision, strategy &amp; execution for modernization of Fraud risk decisions and capabilities. The role involves responsibility for product Management and development lifecycle for Fraud Risk journeys including Digital Charge Verification, Authentication, Authorization, concerns management etcThis role involves leading a team of product management &amp; development professionals and working with Credit &amp; Fraud Risk strategy teams and Engineering leaders to convert the product vision into a well-managed development roadmap with a set release cycle. This is a Risk Strategy &amp; technology facing role defining software product vision, roadmaps, strategy of the product, capability tradeoffs, ensuring flexible and global system/capability design, grooming user stories, prioritizing work for scrum teams using program increments process and cadence.The successful individual ensures that the new product meets the evolving needs of the enterprise through continuous innovation, evaluation and deployment.This role requires strong organizational, technical, creative problem-solving and stakeholder management skills and can influence across multiple levels of leadership.This person must work well in a dynamic, complex environment and under deadline pressures and be able to coordinate the efforts of a large Agile team (stakeholders, designers, developers, Data Stewards, and analytics) to deploy the new platform/product across global market set.This is an exciting and critical role that will help drive the future roadmap for enabling best in class Fraud risk decisions at American Express.You’ll work among high performing design, product and engineering teams. We are looking for someone who is deeply inquisitive, enjoys creative problem solving, has a strong attention to details, has an entrepreneurial background and a maniacal focus to driving results, platform performance and high availability.Key Responsibilities<ul><li>Drive vision and development of new products, features, and capabilities based on in depth knowledge of customer, business, and technology.</li><li>Integrate business needs, usability studies and market insights into actionable product requirements for Fraud risk capabilities e.g.- Authorizations, Authentication, etc.</li><li>Understand business objectives and customer needs, identify creative ways to leverage capabilities, and develop new solutions to meet those needs.</li><li>Own Discovery where options are assessed for product, features opportunities and problems. Form hypothesis, define outcomes and key results, and define and hone discovery processes to enable product teams to successfully achieve solid discovery outcomes.</li><li>Own and manage the product backlog which includes creating and reviewing Initiatives, Capabilities, Features and User Stories with Acceptance Criteria.</li><li>Own key stakeholder relationships across marketing teams.</li><li>Manage, coach and grow a team of product owners and product managers who build capabilities powering the experience.</li><li>Support and enable technical platform strategies for scale across products and markets.</li><li>Partner with Solution Managers to achieve solutions that meet current and future needs.</li><li>Brainstorm and negotiate effectively with various stakeholders to continuously define feature priority and then prioritize engineering work and balancing the requirements of customers and stakeholders.</li><li>Manage product life cycle to tactical execution.</li><li>Ability to manage and negotiate across partners, such as Product, Technology, Marketing, Servicing, Risk, Legal, Compliance and more to define and pivot product needs</li><li>Work closely with Technology as key partner interfacing back with business teams to oversee and ensure best-in-class delivery and customer outcomes</li><li>Monitor product data and customer feedback post launch and partner on continuous strategic growth strategy.</li><li>Lead Agile Release Train consisting of multiple product and technical teams across multiple platforms but prioritizing initiative backlog and managing dependencies and owning goals and outcomes.</li></ul>Here is what we are looking for:<ul><li>Leadership: Strong people management skills and proven ability to lead and develop a winning product team;&nbsp;Creates a culture that engages strategy/business partners through a collaborative approach to make fact based, data-driven decisions.</li><li>Nurturer of talent: To bring out the best in individuals and team.</li><li>Analytical Skills: Able to structure and process qualitative or quantitative data and draw insightful conclusions. Demonstrated ability to analyze complex data and processes to drive process improvements and creative solutions (Critical).</li><li>Flexibility/Adaptability: Not thrown off by frequently&nbsp;changing priorities and conditions; copes effectively with complexity and change. Deals with ambiguity - to take the unknown into action. Navigate self and team to create winning outcomes.</li><li>Drive &amp; Persistence:&nbsp;Proactive &amp; self-driven; Resourceful, has grit, and a positive “can do” attitude.&nbsp;&nbsp;Possesses a strong willingness to work hard and efficiently to get the job done.</li><li>Collaboration &amp; Influence: Ability to successfully influence and bring together internal and external stakeholders to achieve shared goals.</li><li>Communication Skills:&nbsp;Communicates information, ideas, and concepts clearly.</li><li>Attention to Detail: Does not let important details slip through the cracks or derail a project.</li><li>Lots of questions:&nbsp;Curious, loves learning.&nbsp; Not willing to accept surface level answers. Challenges the status quo - and believes things can always be improved.</li><li>Product Mindset: Proven ability to build, run and prioritize a product backlog and roadmap (Critical).</li></ul>Qualifications:The successful candidate will have:<ul><li>10+ years of experience in product role, leading high performing agile teams in creating software products in risk management or similar domains.</li><li>Understanding of Risk capabilities and/or Payments/Authorization domains is a must</li><li>Prior experience, building and scaling new platforms. Ability to envision the larger picture and contribute to functional and capability design of the platform.</li><li>Comfort with open stack, APIs, AI/ML, Data, cloud, Automation and high availability.</li><li>Self-motivated and able to act with a high level of independence.</li><li>A good balance of technical knowledge and business acumen with an ability understand and apply scalable solutions that are product agnostic.</li><li>Ability to manage fast-paced environment, frequent changing needs, and limited resources.</li><li>The ability to set a high bar for your team and empower them to achieve great results</li><li>A “driver” personality - constantly pushing towards clarity and delivery while balancing the need for great collaboration.</li><li>Enthusiasm and passion for great platforms, products and services and an ability to articulate platform functionality; ·</li><li>User-centricity - examples from your past of product challenges that you powered through because you were unwilling to make your problems your users’ problems.</li><li>Understanding of the evolving highly competitive business environment and how to create a flexible and scalable platform that meets regulatory and security requirements.·</li><li>Excellent communication skills with the ability to engage, influence and inspire partners to drive collaboration and alignment.</li><li>High degree of organization, individual initiative and personal accountability.</li><li>Degree in computer science, engineering or a MBA require</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

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