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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Join Team Amex and let's lead the way together.The Colleague Experience Group (CEG) – our Human Resources function – has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they are ready to take on a new career path, we are right there with them, giving them the guidance and momentum into the best future they envision.We’re looking for a Chief of Staff to join us in supporting the VP, Senior Colleague Strategic Partner (CSP) for Global Servicing (GS) — the heartbeat of Amex customer experience worldwide. GS leads our customer service, travel &amp; lifestyle, credit &amp; collections, and fraud operations, serving millions of customers across the globe with the perfect blend of innovation, human touch and Amex’s 175+ years of legendary service.Why This Role MattersThis isn’t just about managing projects — it’s about enabling a team that empowers thousands of colleagues worldwide to deliver the best customer experience every day.If you’re ready to step into a high-visibility role where strategy meets execution, and where your work directly fuels both colleague success and customer delight — we’d love to meet you.What You’ll DoAs Chief of Staff, you’ll be the strategic right hand to the VP, driving projects and processes that keep our CSP team operating at its best. You’ll:<ul><li>Shape big-picture impact by coordinating initiatives that directly influence how our colleagues and leaders deliver for customers.</li><li>Streamline and optimize key operations, ensuring the team stays focused, aligned, and effective.</li><li>Act as a trusted partner to senior leaders, bringing structure, insights, and momentum to the work that matters most.</li><li>Own execution of high-stakes processes such as performance management, talent reviews, year-end evaluations, and engagement analyses — ensuring flawless delivery and impact.</li><li>Set the rhythm for success by creating timelines, templates, and guidance that empower Chief of Staff peers across the business to seamlessly support their leaders.</li></ul>In this role, you’ll be at the center of high-impact initiatives, ensuring our colleagues and leaders have the support they need to thrive. Specifically, you will:<ul><li>Act as the go-to connector for the CSP team, driving key CEG processes, initiatives, and projects from start to finish.</li><li>Partner with Centers of Excellence (COEs) to deliver end-to-end execution of critical HR programs, including talent assessment, succession planning, performance management, compensation, colleague scorecards, and annual surveys.</li><li>Turn insights into action by analyzing human capital data, identifying trends, and presenting compelling reports to senior leaders including the Senior CSP and Business Unit President.</li><li>Be the bridge between the Business Unit Executive Office and CSP team, ensuring alignment, compliance, and the consistent use of best practices across the enterprise.</li><li>Provide people leadership to a data analyst, empowering them to deliver actionable insights and supporting their professional development.</li></ul>Minimum Qualifications:<ul><li>Proven experience working in a highly matrixed organization</li><li>Strong time management and organizational skills, with the ability to prioritize, multitask, and meet time-sensitive deadlines in a fast-paced environment</li><li>Demonstrated ability to analyze and synthesize data, and present insights in a clear, business-focused format</li><li>Excellent communication and influencing skills, with the ability to establish trust and credibility across peers and senior stakeholders</li><li>Strong relationship-building skills and ability to collaborate to drive business objectives</li><li>Sharp attention to detail and commitment to delivering high-quality work with minimal supervision</li><li>Superior Excel and PowerPoint skills</li><li>Ability to adapt quickly, take initiative, and operate effectively in ambiguous situations</li><li>Confidence and maturity to engage with senior leaders and business stakeholders</li><li>Subject matter knowledge or interest in HR/Colleague Experience Group disciplines</li></ul>Preferred Qualifications:<ul><li>Prior experience as a Chief of Staff</li><li>HR/CEG or management consulting background</li><li>Experience overseeing key HR processes, including performance management, talent assessment, and year-end compensation</li><li>Proven track record of leading or supporting enterprise-wide HR programs such as succession planning, compensation, colleague surveys, and scorecards</li><li>Experience analyzing and presenting human capital data and trends to senior leadership</li><li>Demonstrated ability to provide leadership to direct reports (e.g., data analysts), including development and coaching</li><li>Excitement and curiosity about the Global Servicing business unit</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positionsUS Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Chief of Staff (Manager Assistant)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Credit Risk Oversight organization within Global Risk &amp; Compliance (GRC) is responsible for identifying and managing credit risk across all processes and geographies at American Express.&nbsp;Key Responsibilities:<ul><li>Conduct quantitative analysis on risk management data to drive insights and recommendations for first line teams.&nbsp;</li><li>Conduct independent reviews of commercial credit risk processes and provide effective challenge to first line teams.&nbsp;</li><li>Identify credit risk metrics (e.g. KRIs and KPIs) to continuously monitor and oversee risk.&nbsp;</li><li>Develop requirements to support the next generation risk capabilities (e.g. Smart Monitoring)&nbsp;</li><li>Produce credit risk dashboards for AXP Risk Committees including tracking risk appetite metrics.&nbsp;</li><li>Analyze trends in the charge and lending portfolios and conduct deep dive analysis to understand key drivers.&nbsp;</li></ul>Minimum Qualifications:Experience and Background:&nbsp;<ul><li>2+ years of credit risk management experience</li><li>Bachelor's degree in Computer Science, Mathematics, Quant, Engineering. Advanced degree in quantitative field is preferred.&nbsp;</li><li>Strong analytical skills and business acumen with a risk-reward control perspective</li><li>Experience with data-driven analytical tools (e.g. SQL, HIVE/HADOOP, R, Python)</li><li>Ability to clearly communicate oversight findings to credit risk peers, business partners, and senior leaders.&nbsp;</li><li>Demonstrates the courage to challenge the status quo.&nbsp;</li><li>Demonstrates the ability to successfully manage multiple priorities under pressure.&nbsp;</li><li>Proven ability to collaborate with colleagues across the Company.&nbsp;</li><li>Self-starter with natural curiosity to solve problems.&nbsp;</li></ul>Leadership Skills:<ul><li>Developing leader who can build, encourage, and mentor a team with a passion for the business.&nbsp;</li><li>Exhibits strong collaboration and influential leadership skills with the ability to build positive relationships across teams and levels of seniority.&nbsp;</li><li>Self-confident with a strong sense of integrity, and the ability and willingness to challenge and be challenged.&nbsp;</li><li>Proactive in identifying issues, delivering and escalating key findings, and advising on recommended solutions to correct issues or mitigate risks.&nbsp;</li><li>Strong verbal and written communication skills, and ability to clearly communicate oversight findings to credit risk peers, business partners, and senior leaders.&nbsp;Guardian</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Manager, Credit Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Compliance Analyst:American Express’ Global Financial Crimes Compliance (GFCC) team is responsible for leading the enterprise-wide Anti-Money Laundering, Sanctions, and Anti-Corruption compliance functions. This team has global responsibility for identifying, investigating, and reporting suspicious activity, including money laundering and terrorist financing, and provides broad analytical and operational support for the company’s enterprise-wide AML function. GFCC is part of the broader Global Risk &amp; Compliance organization.The GFCC Risk Management Office team is responsible for the Customer Risk Rating (CRR) and Money Laundering Risk Assessment (MLRA) processes within GFCC.This position will support audit request fulfillment and issue management related to these processes.Key Responsibilities and Requirements:<ul><li>Partner with the CRR and MLRA teams to manage the fulfillment of audit requests and tracking issues to ensure the work is completed by the deadlines.</li><li>Collect, validate, and provide documentation related to CRR and MLRA policies, procedures, and controls.</li><li>Ensure completeness and accuracy of all submissions while protecting sensitive and confidential information.</li><li>Collaborate and build strong relationships with stakeholders to streamline the audit and issue management fulfillment process.</li><li>Develop and maintain standardized procedures for managing audit and issue management responses related to our team.</li></ul>Minimum Qualifications:<ul><li>1-3 years of experience in Compliance, financial crimes, risk management or audit support.</li><li>Strong organizational and time management skills with the ability to meet tight deadlines.</li><li>Excellent communication skills and stakeholder management abilities.</li><li>High attention to detail and strong analytical skills.</li><li>Self-starter, dependable, and adaptable with a proven ability to work independently or within a team environment as required.</li></ul>Preferred Qualifications:<ul><li>Undergraduate degree in Finance, Accounting, Business, Risk Management, Criminal Justice, or related field.</li><li>CAMS (Certified Anti-Money Laundering Specialist) or similar certification preferred.</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst- Financial Crimes Risk Management Office

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Team Manager role is to ensure we provide and deliver value for our partners, to propel market stability and growth for the business, and to empower and support the professional development of our teams. Team Managers coach and course-correct as necessary to ensure that each member of the Partner Success team is executing at a high level. Actionable consultancy and advisement to both internal stakeholders and our partners encourages engagement and adoption across markets.Team Managers maintain strong lines of communication and visibility with our in-market representation, and offer guidance on strategy in nurturing a proactive &amp; targeted engagement model and advocacy across our book of business.This helps sustain and propel the company mission of securing the best restaurants in our most strategic cities, and ensures that our Partner Success mission remains on track to raise the standard of hospitality through retention, voice of the customer, and value-add efforts.Team Managers balance their time between market strategy, their own professional development, and deepening their contributions to the business unit through knowledge share, cross-functional collaborations, and process evolution. Balancing the business needs will require excellent time management, a deep understanding of operations and business assessment, an analytical perspective, and exceptional communication skills.The Team Manager needs to engage with executive-level stakeholders and to be competent in producing actionable deliverables in a proactive manner, both internally and externally; managing down, across, and up.Team Managers drive the development of talent through ensuring individuals have clear goals with a defined path to attainment, and the provision of consistent and timely feedback. This will also include management of performance issues. These high levels of communication will allow the Team Manager to showcase their deep understanding of data analysis and to position themselves as a thought leader for our teams and our business unit. Team Managers are a reliable resource to their team and work closely with cross-functional stakeholders across the organization, particularly with the Revenue, Sales, Product, Data, Access, Enablement, and Marketing teams.Operational Expectations:<ul><li>Expanding competency on presenting at an executive level, both internally and externally</li><li>Coaching team performance vs. individual performance</li><li>Effectively advocating needs to key stakeholders</li></ul>Self-Assessment:<ul><li>Evaluating personal skills and abilities</li><li>Prioritizing and balancing ▪ ~30% of time on day-to-day responsibilities and projects ▪ ~60% on team development ▪ ~10% on partner, product, or market escalations</li></ul>Cross-functional collaboration:<ul><li>Executing upon cross-departmental campaigns, initiatives, or projects: Marketing, Sales, Product, Finance, Support, Enablement, and Leadership</li><li>Understanding and advocating for the Partner Journey within cross-functional teams and its relationship to various Partner Success activities Skill Development External Identify changes in customer expectations, values, desired outcomes, and market trends</li><li>Strategize on effective Success Plans with the Partner Success team using SMART framework</li><li>Coach and reinforce a Proactive &gt; Predictive account management model Internal</li><li>Competitive analysis and objection handling</li></ul><ul><li>Work with team members to enhance their targeted skillsets</li><li>Support Priority and Strategic city stability and growth</li><li>Ensure colleague ramp and development</li><li>Prepare and deliver team and departmental performance updates to a variety of internal audiences</li><li>Serve as the partner and market SME and the Voice of the Customer to the company Qualifications</li><li>1+ year as a Sr. PSM with minimum 9 months of executing at 90%+ against OKR goals; or 1+ year as a top performing Manager on cross-functional Resy team; or 2+ years operational hospitality or Partner Success management experience</li><li>Proven competency with presenting written and verbal communications, retention, and negotiations</li><li>Demonstrated excellence in thought leadership and as the voice of the customer</li><li>Exceptional organization, communication, and time-management are critical to this role</li><li>Proficiency with data analysis tools and assessments required (i.e. Looker, Tableau, Excel)</li><li>Expertise with Salesforce, MS Office Suite, iOS, Atlassian a huge plus</li></ul>Metrics of Success (Quarterly)<ul><li>Advocacy</li><li>Feature Pitch</li><li>Feature adoption</li><li>BRs</li><li>Passion Projects</li><li>Colleague Career Development Plan</li><li>Opportunities to explore (***min 3-mo commitment***)</li><li>Internal Education (Enablement, Skills Lab, Feature Pitch, etc.</li><li>External Education (Webinars, Video Trainings, Product Marketing, etc.</li><li>Product &amp; Bugs</li><li>Access &amp; Experiential</li><li>PR, Editorial, B2C &amp; B2B</li><li>Data &amp; Analytics</li><li>Sales (City Meetings, Pitch Evolution, Customer Journey Investigations, etc.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Resy Team Manager, Partner Success

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Resy is looking to add a Partner Success Manager to the Partner Success team. The primary functions of the Manager, Partner Success role are to ensure we provide and deliver value for our partners, to propel market stability and growth for the business, and to empower and support the professional development of our teams. Managers coach and course correct as necessary to ensure that each member of the RS team is executing at a high level. Actionable consultancy and advisement to both internal stakeholders and our partners encourages engagement and adoption across markets. Managers maintain strong lines of communication and visibility with our in-market representation and offer guidance on strategy in nurturing a proactive &amp; targeted engagement model and advocacy across our book of business. This helps sustain and propel the company mission of securing the best restaurants in our most strategic markets, and ensures that our Customer Success mission remains on track to raise the standard of hospitality&nbsp;through retention, voice of the customer, and value-add efforts.&nbsp;Managers balance their time between market strategy, their own professional development, and deepening their contributions to the business unit through knowledge share, cross-functional collaborations, and process evolution. Balancing the business needs will require excellent time management, a deep understanding of operations and business assessment, an analytical perspective, and exceptional communication skills. The Manager needs to engage with executive-level stakeholders and to be competent in producing actionable deliverables in a proactive manner, both internally and externally – managing down, across, and up. Managers drive the development of talent through ensuring individuals have clear goals with a defined path to attainment, and the provision of consistent and timely feedback. This will also include management of performance issues.  &nbsp;These high levels of communication will allow the Manager to showcase their deep understanding of data analysis and to position themselves as a thought leader for our teams and our business unit. Managers are a reliable resource to their team and work closely with cross-functional stakeholders across the organization, particularly with the Revenue, Sales, Product, Data, Access, Enablement, and Marketing teams. &nbsp;This&nbsp;posting&nbsp;is a&nbsp;for&nbsp;a&nbsp;United States&nbsp;position. Candidates&nbsp;should reside in Los Angeles, CA, or San Francisco, CA, are expected to travel into focus cities ~10% of the time and should expect to be partner-facing.WHAT YOU'LL DO :&nbsp;<ul><li>Display competency on presenting at an executive level, both internally and externally &nbsp;</li><li>Coach team performance vs. individual performance  &nbsp;</li><li>Effectively advocate needs to key stakeholders &nbsp;</li><li>Nurture&nbsp;advocacy with our restaurant partners and drive value-add opportunities to their businesses</li><li>Self-Assessment: &nbsp;&nbsp;</li></ul><ul><li>Evaluating personal skills and abilities &nbsp;</li><li>Prioritizing and balancing  &nbsp;&nbsp;</li></ul><ul><li>~30% of time on day-to-day responsibilities and projects  &nbsp;</li><li>~60% on team development  &nbsp;</li><li>~10% on partner, product, or market escalations &nbsp;</li></ul><ul><li>Cross-functional Collaboration: &nbsp;&nbsp;</li></ul><ul><li>Execute upon cross-departmental campaigns, initiatives, or projects: Marketing, Sales, Product, Finance, Support, Enablement, and Leadership &nbsp;</li><li>Understand and advocate for the Customer Journey within cross-functional teams and its relationship to various CS activities &nbsp;</li></ul><ul><li>Maintain deep knowledge of partner value-add opportunities and use-cases, including familiarity with the product roadmap and release schedules</li><li>Identify and overcome objections&nbsp;that reinforce a true partnership</li><li>Facilitate de-escalations, negotiations, and management of partner relationships across multiple cities&nbsp;and an array of product offerings</li></ul>WHO YOU ARE :&nbsp;<ul><li>1+ year as a Sr. Partner Success Manager with minimum 9 months of exceeding goals; or 1+ year as a top performing Manager on cross-functional Resy team; or 2+ years operational hospitality or CS management experience&nbsp;</li><li>Proven competency with presenting written and verbal communications, retention, and negotiations&nbsp;</li><li>Demonstrated excellence in thought leadership and as the voice of the customer&nbsp;</li><li>Exceptional organization, communication, and time-management are critical to this role  &nbsp;</li></ul><ul><li>Proficiency with data analysis tools and assessments required (i.e. Looker, Tableau, Excel)  &nbsp;</li><li>Expertise with Salesforce, MS Office Suite, iOS, Atlassian a huge plus &nbsp;</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Credit Risk Oversight organization within Global Risk and Compliance (GRC) is responsible for independently overseeing and challenging the company’s credit risk taking and credit risk management activities, including the comprehensive identification, management, and mitigation of credit risks within the company’s risk appetite.This person is responsible for providing credible challenge to US &amp; International consumer and small business new accounts, limit management, customer management, and collections risk strategies and processes within AMEX. The candidate should have experience in credit risk management, data &amp; analytics, risk appetite limit setting, portfolio monitoring and relevant regulatory regulations and guidance.The incumbent will report to the Director, Global Credit Risk Oversight.Key Responsibilities:<ul><li>Help implement remediation for credit and enterprise gaps as identified in project Guardian</li><li>Provide analytical support for Credit risk policy and Standards for new account and limit management &amp; customer management and collections</li><li>Review large strategy approvals requiring senior management and committee approvals</li><li>Conduct independent reviews of the consumer &amp; small business risk processes and strategies</li><li>Prepare risk appetite framework metrics along with other risk assessment files</li><li>Own Exceptions and Smart Monitoring KRIs and action appropriately. Produce, analyze and publish functional and exception monitoring MIS</li><li>Monitor concentrations in the consumer &amp; small business portfolios and recommend actions to mitigate risk</li><li>Identify emerging risks by tracking macroeconomic and markets trends</li></ul>Experience and Background:<ul><li>Bachelors degree in Computer Science, Statistics, Quant, Math, Finance</li><li>Credit risk management experience or a similar role</li><li>Strong analytical skills and business acumen with a risk-reward control perspective</li><li>Experience with data-driven analytical tools (e.g. SQL, HIVE/HADOOP, R, Python)</li><li>Ability to clearly communicate oversight findings to credit risk peers, business partners, and senior leaders</li><li>Demonstrates the courage to challenge the status quo</li><li>Demonstrates the ability to successfully manage multiple priorities under pressure</li><li>Proven ability to collaborate with colleagues across the Company</li><li>Self-starter with natural curiosity to solve problems</li><li>Advanced degree in quantitative field is preferred</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Risk Management

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.Where you will work (if applicable): Chicago, IL A Day in the Life of the Project Manager II:● Provide overall direction for all areas of engineering support for system locations regarding new and existing technologies and current operating standards. ● Consult with management regarding business operations and strategic planning of new build/rebuilds, network plant operations and new product development and deployment. ● Perform field walkout of Astound Franchise Areas for the following: Routing options for building penetrations of coax and/or fiber, routing options for riser construction, Commercial Building and MDU post wiring designs, infrastructure repairs for existing properties, and forced relocates of Astound plant. ● Verify system routing maps per design specifications in Astound’s build area. ● Ability to recognize and identify problems in the field, within the guidelines provided by Astound, that may pose concerns for the design or/or construction of Astound’s network build(s). ● Assist drafters in reading field maps and have basics knowledge of AutoCAD drafting. ● Assist other Astound field associates with various field tasks when required. ● Prepare weekly and monthly production reports on results of work order projects in progress or completed.● Schedule and manage the installation of all work order projects which may include direct coordination with municipalities, landlords, customers and internal departments. ● Provide quality assurance support and direction to construction, engineering staff and contractor crews, regarding new or existing technologies, company technical quality assurance (TQA) standards. ● Maintain a positive representation of Astound at all customer meetings. ● Manage contractor bidding, awards and process payment for projects completed. ● Project management support for other high-impact projects across SMB, Enterprise, and Residential business unit. ● Maintain documentation and database for all SMB, Enterprise and Residential Survey requests and update as needed. ● Manage all budgetary aspects of each project based on the capital &amp; operational expense targets. ● Create, manage and maintain all survey work orders to comply with local construction standards and insure construction completion dates are met. ● Provide building design drafts for wire routing in apartments, building backbone wiring and laterals in accordance with Astound infrastructure wiring standards to Astound Network Designer(s). ● Perform all work in a safe manner according to all company independent agencies municipal, state and federal safe work rules and regulations. ● Perform other duties as assigned.What You Bring to the Table:● Education: High School or GED required. Bachelor of Science/Bachelor of Engineering preferred, or relevant Work Experience: 7+ years with fiber-optic/telecom construction ● Knowledge: General knowledge of RF Fiber/Coax hybrid design philosophy, understanding of general forward and reverse RF design architecture, understanding of “loop-through” and “home run” building design architectures, basic understanding of fiber optics in relationship to RF Network Design, and basic understanding of RF Distortion Calculations. Familiar with Microsoft Excel, Microsoft Word, Smartsheets and related software. ● Skills: Self-starter with proven customer service skills, interpersonal skills, and organizational skills. Able to clearly and effectively communicate through oral and written means. Can work independently or as part of a team. Flexible to assignment changes and able to multitask. Ability to interpret design maps, schematics, engineering &amp; utility plans and architectural drawings. Ability to orient oneself between a location on a printed map and the actual physical location. ● Working Conditions: Ability to walk over rough terrain when necessary, work outdoors in a variety of temperatures and weather conditions, and work in confined spaces. Ability to be able to lift up to 50 to 75 lbs. 10 to 15 times per day/shift. i.e. manholes, climb a ladder up to 10 to 15 times per day, and kneel up to 10 to 15 times per day. Work in a fast paced environment. ● Valid driver’s license and satisfactory driving record ● Ability to maintain confidentialityWe're Proud to Offer a Comprehensive Benefits Package Including: ● 401k retirement plan, with employer match ● Insurance options including: medical, dental, vision, life and STD insurance ● Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization ● Floating Holiday: 40 hours per year ● Paid Holidays: 7 days per year ● Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws ● Tuition reimbursement program ● Employee discount program *Benefits listed above are for regular full-time position &nbsp;Base Salary: The base salary range in Illinois for this position is $65,000-$95,000 annually, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Illinois and may not be applicable to other locations.Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>

Astound Broadband

Astound

Project Manager II

Identity and Access Management Intern - Summer 2026Please note that we do not offer visa sponsorship for this position.COMPANY SUMMARY:Come join one of America’s fastest growing insurance companies with a stable history of over 175 years. At National Life Group (“NLG”), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values: Do Good. Be Good. Make Good. Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard.We invite you to explore what we have to offer and to join our cause.POSITION SUMMARY:At National Life Group, we are committed to meeting the security challenges of today’s evolving digital landscape. &nbsp;While we invest in cutting-edge technology to safeguard our organization, we recognize that these tools are only as effective as the people who operate and maintain them. &nbsp;Our Information Security Team plays a critical role not only in protecting the enterprise, but also in ensuring that people have the necessary systems access enabling the business to confidently pursue its goals. &nbsp;By leveraging robust processes, advanced technology, and skilled professionals, we work to mitigate risk while supporting innovation and growth.The Identity and Access Management Intern role provides hands-on experience where you will assist in designing, implementing and supporting enterprise-level IT Security systems to protect National Life Group’s network and data from cyber-attacks.&nbsp; You will gain exposure to industry-leading identity management tools, involvement in Privileged Access Management protocols, and developing Least Privileged security models while working alongside experienced analysts who are dedicated to protecting critical systems and data. &nbsp;This internship offers the opportunity to develop practical skills, contribute to active operations, and build a foundation for a future career in cybersecurity.RESPONSIBILITIES: In this role, you will collaborate with seasoned professionals in Identity Access Management, security monitoring, engineering and architecture.&nbsp; You will help us oversee our enterprise-level Identity Management environment, complete daily analysis tasks and participate in efforts to mature our Identity solutions.<ul><li>Monitor, investigate, and respond to identity management alerts and business access issues.</li><li>Assist in identifying root causes and recommending remediation steps for role access issues.</li><li>Participate in identity role analysis and improvements to meet business objectives.</li><li>Contribute to key identity documentation, reporting, and process improvement efforts.</li><li>Participate in planning, executing and managing GRC activities in support of compliance requirements.</li><li>Stay current on emerging threats and cybersecurity trends to help strengthen our NLG defenses.</li></ul>QUALIFICATIONS: <ul><li>Pursuing degree in Cybersecurity, Computer Science, Management Information Systems, or related field.</li><li>&nbsp;Strong interest in cybersecurity operations, identity management and Governance, Risk and Compliance (GRC).</li><li>&nbsp;Familiarity with Security and GRC concepts (such as Least-Privileged, Just-in-time, RBAC, Risk Based Permissions) and operating systems (Windows, Linux).</li><li>&nbsp;Sharp analytical, problem-solving, and communication skills.</li><li>&nbsp;Ability to thrive in a collaborative, fast-moving team environment.</li><li>&nbsp;Experience working in Information Technology (such as software/hardware support) is a plus.</li><li>&nbsp;Scripting or programming language (e.g. PowerShell, Python) is a plus.</li></ul>HOW YOU SHOW UP: <ul><li>&nbsp;Highly reliable, engaged and possess a customer service attitude</li><li>Demonstrate effective communication to various areas of the organization (technical and non-technical)&nbsp;</li><li>&nbsp;Bring your creativity, thought leadership and curiosity to the table – be an active participant in all forums to contribute and learn</li><li>Strong analytical and critical thinking skills, i.e. a problem solver’s mindset&nbsp;</li><li>Eager to learn and ask relevant questions to seek out new knowledge; make connections </li><li>&nbsp;Enjoy taking on challenges and working towards solutions both collaboratively and independently&nbsp;&nbsp;</li></ul>PROGRAM HIGHLIGHTS: <ul><li>10-week paid internship (June 2 - August 7) with formal orientation and onboarding</li><li>Networking opportunities with peers and leaders throughout the summer</li><li>Cross-Departmental group project focused on an enterprise-wide solution presented at company-wide event</li><li>Presentation skills coaching sessions</li><li>Learning opportunities throughout program</li><li>Access to mentors (former program participants)</li></ul><h6>The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.</h6><h6>Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.</h6><h6>National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. &nbsp;&nbsp;</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6>

National Life Group

Identity and Access Management Intern - Summer 2026

Take your career further with McLane! McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide. Define and drive capability solutions aligned with IT&amp;D and enterprise-wide business goals while guiding executive stakeholders on technology investments and roadmaps. Responsible for capability lifecycle governance and solution design, mentoring teams, managing risk, and championing innovation to ensure continuous improvement and alignment with McLane's strategic objectives. Benefits you can count on: <ul><li>Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance </li><li>Paid time off begins day one.</li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!</li></ul> What you'll do as a Sr Solution Manager: <ul><li>Define, maintain, and lead capability solutions and strategies in alignment with McLane's IT&amp;D and enterprise-wide business objectives.</li><li>Establish governance frameworks for capability lifecycle management, ensuring alignment with compliance, security, and enterprise architecture standards.</li><li>Own, maintain, and effectively communicate capability catalog to McLane's business stakeholders and IT&amp;D department.</li><li>Collaborate with and influence key McLane stakeholders on technology investments, roadmaps, and capability strategies, while presenting performance metrics and driving alignment with strategic goals.</li><li>Communicate IT&amp;D objectives, solution roadmaps, and release plans clearly and consistently across all stakeholder groups.</li><li>Develop and manage end-to-end solution strategies, from ideation through design, delivery, deployment, and production, including validation of enhancements and projects.</li><li>Proactively identify and mitigate risks across solution portfolios and lead change management efforts for large-scale digital or organizational transformations.</li><li>Ensure continuous improvement and operational excellence by identifying opportunities for solution rationalization, reducing duplication, and maintaining upgrade paths and supportability.</li><li>Champion innovation and the adoption of emerging technologies to drive competitive advantage, while implementing industry best practices.</li><li>Build and maintain strong cross-functional and strategic relationships to ensure alignment of solutions with overall business priorities and objectives.</li><li>Stay current on vendor roadmaps and evaluate their impact on McLane's solution architecture and capability planning.</li><li>Mentor and coach Solution Managers and cross-functional teams to build solution management maturity and domain expertise.</li><li>Performs other duties as assigned.</li></ul> Qualifications you'll bring as a Sr Solution Manager: <ul><li>Bachelor's degree in computer science, engineering, or related field; master's degree strongly preferred.</li><li>Seven or more years of experience in IT solution management, with at least 3 years in a senior or leadership role.</li><li>Proven track record of leading large-scale transformation initiatives.</li><li>Deep understanding of enterprise architecture, solution design, and IT governance.</li><li>Strong executive presence with excellent communication and stakeholder management skills.</li><li>Experience managing vendor relationships and negotiating contracts.</li><li>Demonstrated ability to influence without authority and drive consensus across diverse teams.</li><li>Experience in supply chain, logistics, or retail technology is highly desirable.</li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.</li></ul> Working Conditions: <ul><li>Office environment with hybrid flexibility.</li><li>Occasional travel (up to 15%) for strategic meetings and vendor engagements.</li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.</li></ul> Fit the following? We want you here! <ul><li>Teamwork oriented </li><li>Organized </li><li>Problem solver </li><li>Detailed</li></ul> Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

McLane

Sr Solution Manager

<h3>Job Description:</h3>IT Audit Senior Manager – Global Financial Controls Center of ExcellenceThe Role:Are you ready to make an impact? If you are passionate about developing talent, cultivating meaningful relationships, partnering with senior leaders, storytelling, and strengthening our financial controls environment, we would love to talk with you! This is your chance to join a world class financial controls function with a leader in the financial services industry.The GFC IT Senior Manager is a high visibility leadership role that delivers significant value to the business. You will lead multiple engagement teams to assess key risks and controls supporting Fidelity’s financial controls environment through integrated complex audits and advisory reviews over select strategic initiatives. Specifically, this role will be key in supporting modernization initiatives, including emerging technologies and system implementations, launch of new products and services to ensure a strong controls environment. This role will report to the Head of the Global Financial Controls CoE.The Expertise and Skills You BringPlay an integral role as part of GFC’s senior leadership team and through your advanced understanding of IT governance frameworks, Internal Controls over Financial Reporting, and Accounting concepts/standards. Lead and coach associates, including other people managers, to their full potential. Enhance organizational maturity, introduce best practices and develop meaningful relationships with senior stakeholders.<ul><li>Bachelor’s Degree or above in relevant fields (e.g., Information Technology, Accounting, Finance)</li><li>10+ years of experience leading and executing IT audits, IT SOX (ITGC, ITACs, &amp; IPEs) and consulting engagements leveraging relevant IT governance frameworks (e.g., COBIT, NIST CSF, ISO 27001/2)</li><li>Professional certification CISA or CISSP highly desired. Other relevant certifications CPA, CA, or CIA</li><li>Proven ability to design, assess, and implement financial controls during large-scale ERP or financial system rollouts</li><li>Skilled in identifying implementation-related risks (e.g., data migration, system configuration, user access)</li><li>Experience developing risk mitigation strategies and embedding controls into project plans</li><li>Experience with automation, control digitization, and leveraging analytics to monitor control effectiveness</li><li>Experience leveraging AI/ML for continuous control monitoring, anomaly detection, and fraud prevention</li><li>Strong interest in upskilling and coaching non-IT auditors to effectively assess ITACs and IPEs</li><li>Familiarity with financial statement audits, ICFR, and collaborating with financial auditors on integrated audits</li><li>Blend of Public Accounting and Internal Audit experience highly desirable</li><li>Familiarity and proven track record of driving change within complex / matrixed corporate environments</li><li>Exceptional leadership and master relationship builder with proven influencing and people management skills</li><li>Excellent verbal and written communication skills to present and lead conversations with senior management</li><li>Strong project management skills, ability to manage competing priorities and workload</li><li>Financial services industry experience desirable</li></ul>The TeamThe Global Financial Controls Center of Excellence (GFC-CoE) is an enterprise-wide function that supports the Finance strategic objective of ensuring a strong financial controls environment. The function provides reasonable assurance over the key processes that impact Fidelity’s financial statements. Specifically, the GFC-CoE evaluates financial controls through integrated reviews of key business units including Workplace Investing, Institutional, Wealth &amp; Retail Brokerage, Fund and Brokerage Operations &amp; Technology, Asset Management, Corporate Services, Fidelity Insurance Group, International sites, and advisory reviews over strategic initiatives.Company OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. Join UsAt Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a <a href="https://www.glassdoor.com/Award/Best-Places-to-Work-LST_KQ0,19.htm" target="_blank">Glassdoor Employees’ Choice Award</a>, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined. <a href="https://jobs.fidelity.com/locations/#dw" target="_blank">Fidelity’s hybrid working model</a> blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, <a href="https://go.fidelity.com/h1vqtc" target="_blank">detailed in this document</a>, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at <a href="https://jobs.fidelity.com/" target="_blank">fidelitycareers.com</a>. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a>. The base salary range for this position is $107,000-$181,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Audit

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