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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>Advance adoption of Amex debit capabilities</li><li>Manage processing partner relationships, integrations, and compliance; regularly engage with external partners on debit</li><li>Develop thorough documentation and operationally sustainable processes to ensure consistent results</li><li>Negotiate complex contracts with partners and customers</li><li>Create and expand relationships with key external debit partners</li><li>Develop technical proficiency and requisite fluency with network capabilities, including connectivity, specifications, and processes</li><li>Collaborate broadly, sharing roadmap and interoperability considerations, and thought-leadership regarding U.S. debit norms</li><li>Build strong positive relationships within Amex, including network, issuing, legal, pricing, policy, technology, and relationship management teams</li><li>Maintain deep and current knowledge about the payment services industry, debit and U.S. market trends, new and existing technologies, products, and services</li></ul>Minimum Qualifications:<ul><li>Minimum 3 years’ experience in the processing and acquiring of U.S. debit cards with processor, debit network, or acquirer</li><li>Sound technical aptitude, analytical, and problem-solving skills</li><li>Demonstrated ability to guide, contribute to, and execute on strategies to deliver outcomes aligned to business goals in matrixed organizations</li><li>Experience negotiating complex contracts with partners and/or customers</li><li>Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners</li><li>Track record of leading through change, challenging the status quo, and leading and producing results with or without authority</li><li>Excellent communication and interpersonal skills with the ability to articulate and illustrate complex issues in a simple, non-technical manner</li><li>Strong work ethic and organizational skills, with high level of intellectual curiosity, initiative, drive, and attention to detail</li><li>Potential travel required within U.S. (~10%)</li><li>Bachelor’s degree or equivalent industry experience required.</li></ul>Preferred Qualifications:<ul><li>Expansive and active network across payments industry.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager-Payments Consulting- US Debit

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research &amp; Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.The Technology R&amp;D team is in search of a Senior Engineer - Research &amp; Development to expand the team and our ability to deliver positive community experiences to developers at American Express.&nbsp;The mission of Technology R&amp;D is to ensure American Express is positioned as a first-class technology company with a peerless engineering culture. This sees the office encouraging and curating participation in communities both internal and external fostering a sense of belonging among technologists. The team believes strongly in the power of community, not only unlocking the aggregate benefits of collaboration at scale, but the individual benefits that come from being part of a larger whole. Some of the work of the Tech R&amp;D includes fostering innovation, encouraging participation in open-source communities, helping internal Engineering Guilds flourish, sponsoring community efforts such as conferences, foundations, and software organizations, empowering developers though documentation and content, reaching out to external technologists as ambassadors of American Express, building recognition programs, and gathering community sentiment feedback. Ultimately, the work of the Tech R&amp;D is to encourage and maximize the human side of technology, anywhere people are coming together to do their best work.Who are You?You are passionate about community. Community work isn’t for everyone, but for you, playing “chief organizer” and assembling teams that are greater than the sum of the parts provides great satisfaction. You bring people together, setting a vision and inspiring people to work toward audacious goals, you connect people to purpose. You’re optimistic about the future of Amex and you’re tenacious in working to make it real.You lift others. Your satisfaction comes from winning as a team. You build common tools and documentation to empower others to be their best. You mentor other developers and help them succeed. You understand the power of recognition and frequently dole out authentic praise. Colleagues do better work and enjoy doing it on a team with you.You produce content that is consumed widely. Your ideas are discussed and adopted at increasing orbits of influence. You enjoy speaking to large groups and lending your voice in group settings. People have changed the way they think and do work because they spent time with you. Others look to you for understanding and advice.&nbsp;You are professionally curious. You bring clarity to the confusing and you thrive on exploration. You seek data to drive your decisions and are ready to learn. You have expertise but it does not constrain you, willing to put forth your best efforts as a “polymath”. You seek alternate perspectives and use them to make connections that others have overlooked.<ul><li>Conduct research, design solutions and explore technology such as post-quantum cryptography, generative AI and emergent technologies</li><li>Develop foundational frameworks, prototypes and proofs of concept that pave the way for innovative applications and advancements</li><li>Stay ahead of the curve by continuously exploring groundbreaking ideas, anticipating future challenges and driving advancements that enable the next generation of tools and technologies</li><li>Partner with organizations across American Express to share insights, identify opportunities and collaboratively shape the direction of future innovations</li><li>Collaborate with external vendors, industry partners and technology providers to evaluate, integrate and influence cutting-edge solutions that align with organizational goals</li></ul>Basic Qualifications:<ul><li>Bachelor's degree in computer science or equivalent</li><li>7+ years of professional software development experience.&nbsp;</li><li>2-3 Years of experience with emerging technologies.&nbsp;</li><li>Experience in design/architecture of systems</li><li>Full software development lifecycle experience</li><li>Skilled in deploying and scaling products in public cloud</li><li>Knowledge of Generative AI and Large Language Model inference</li><li>Knowledge of AI tools and frameworks, such as Langchain, LlamaIndex, Semantic Kernel, etc.</li><li>Passion for cutting edge technologies and excitement to be part of a Research &amp; Development team</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Software Engineer - Generative AI Research & Development - Technology R&D

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Manager of Partner Oversight - Reporting and Analytics position is part of the Risk and Remediation team within Global Strategy Operations and Performance (GSOP). This team focuses on driving process excellence, enhancing visibility through analytics, and supporting large-scale risk-related initiatives for Global Merchant and Network Services (GMNS).The purpose of GMNS is to drive global acceptance for all American Express payment solutions while delivering value to our merchants and partners — simply, securely, and seamlessly.The newly created Manager of Partner Oversight - Reporting and Analytics role will be responsible for building and leading the analytics and reporting framework that measures and improves the effectiveness of GMNS partner due diligence processes. These processes assess risk and security programs across multiple domains, including Compliance, Financial Crimes, Sanctions Screening, Fraud, Privacy, and Information Security.This role will play a key part in designing and implementing data-driven dashboards, reporting tools, and performance insights that support oversight of partner risk management activities. The manager will also contribute to tooling enhancements, process automation, and governance reporting to strengthen GMNS’s control environment.Key Responsibilities· Design, develop, and maintain dashboards and reporting frameworks to monitor the health, performance, and risk posture of GMNS partner oversight programs.· Collaborate with stakeholders across Due Diligence Operations, Business Development, Product, and Compliance teams to identify data needs, reporting requirements, and KPIs.· Partner with technology and data teams to enable automation and scalability of reporting and analytics processes.· Establish a standardized approach to data collection, metric definition, and dashboard governance across partner oversight processes.· Generate actionable insights from analytics to support decision-making and drive process improvements in due diligence and risk management.· Support tooling strategy and enhancements, ensuring the right systems and platforms are in place to enable effective oversight.· Contribute to change management and implementation of analytics-driven improvements across GMNS oversight and remediation initiatives.Minimum Qualifications· 3-5 years of experience in analytics, business intelligence, or data reporting — preferably within financial services, risk management, or operational oversight functions.· Proven ability to design and build dashboards and reports using BI tools such as Tableau, Power BI, or Looker.· Strong SQL and data modeling skills; experience integrating and managing data from multiple sources.· Demonstrated experience establishing KPI frameworks, metric definitions, and reporting cadences.· Experience mapping and documenting risks and controls.· Excellent storytelling and presentation skills, with the ability to communicate complex data in clear, actionable insights.· Strong stakeholder management and cross-functional collaboration capabilities.· Comfortable working in an evolving environment, with the ability to build new processes and frameworks from the ground up.· High degree of organization, individual initiative, and personal accountability.· Strong analytical and problem-solving skills with the ability to navigate complex issues.· Excellent facilitation and collaboration skills, with the ability to influence and gain alignment at all levels of the organization.· Ability to effectively bridge connections across stakeholder groups, considering multiple points of view to define and drive joint objectives.· Change agent, not afraid to challenge the status quo and drive transformation.· Self-starter with proven ability to proactively identify and solve problems independently.· Bachelor’s degree in Data Analytics, Information Systems, Statistics, or a related field required; advanced degree preferred.Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager, Partner Oversight - Reporting and Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services business is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. Within U.S. Consumer Services, the Consumer Banking Organization is committed to providing members with Everyday Banking products that give members unparalleled value, service and convenience. This recently formed team is driving AXP’s innovation for banking services, identifying Member needs’ and innovating around new digital banking products. This exciting opportunity is core to driving future success of American Express.&nbsp;The Director, Exam Management &amp; Governance, will lead a team that is responsible for ensuring our Consumer Deposit Products (Checking, Savings and Time Deposits) are operating in accordance with our promises to our members as well as meeting all regulatory and policy obligations. This leader will guide a dedicated team responsible for managing all regulatory audits and exams, third-party oversight, governance of Consumer Banking-owned procedures, Global Records Management (GRM), and tax information reporting. The Consumer Banking team is responsible for driving AXP’s innovation for banking services, identifying Member needs and innovating new digital banking products.&nbsp; This exciting opportunity is core to driving future success of American Express. &nbsp;Key responsibilities of this role include:<ul><li>Manage all regulatory audits and exams, ensuring timely, accurate responses and sustainable closure of findings. Drive proactive governance that anticipates risks before it surfaces and enabling an exam-ready, rather than exam-reactive team 1LOD.</li><li>Oversee third-party partners to ensure their execution aligns with regulatory standards, Amex policy, and contractual SLAs.</li><li>Maintaining rigorous record retention practices and adherence to American Express Global Records Management policies, controls, and standards within the product management team.</li><li>Lead ADA governance, ensuring our digital experiences meet accessibility standards and reflect our brand promise of inclusion.</li><li>Oversee and tax information reporting, ensuring we meet our obligation to furnish and file in an accurate, timely, and compliant manner.</li><li>Maintain a library of Consumer Banking Product Management procedures and standards and ensure annual review and approval.</li></ul>The following qualifications will be key to success:Ideal candidate will be highly execution focused with strong project management skills, outstanding leadership, excellent communication and influence management abilities as well as meeting the following:<ul><li>Prior experience in Consumer Deposits strongly preferred</li><li>Strong experience in past controls, compliance or operational excellence focused roles</li><li>Strong affinity for process management and quality assurance</li><li>Outstanding interpersonal, leadership and influencing skills with the ability to work with partners across different functions and connect with all levels of employees</li><li>Prior experience operating within complex, cross-functional teams</li><li>Excellent written and oral communication skills</li><li>Positive “roll-up your sleeves” attitude and ability to work with ‘start-up’ mentality</li><li>Ability to work well under pressure in a fast-paced environment to deliver multiple priorities under tight timelines</li><li>Committed people leader with high level of integrity and a track record of developing and inspiring others</li><li>7+ years of experience in financial services</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director Product Management

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Global Commercial Services (GCS) US Small Business Marketing team is at the forefront of digital innovation and delivers highly engaging experiences to prospective business customers. The team strives to attract and convert new business customers through digital touch points to drive significant revenue growth for American Express. With innovative paid media tactics and creative, strategic partnerships with leading digital platforms and agencies, and a best-in-class website, the team delivers more than 50% of net new spend acquired from small business customers.&nbsp;&nbsp;The Senior Manager, Site Analytics &amp; Optimization will be a core member of the Prospect Marketing Site team, and will lead channel analytics and reporting, data targeting, forecasting and other strategic growth initiatives for the americanexpress.com Small Business website. He/she will focus on identifying and driving growth opportunities through always-on Shop optimization, using performance trends and key metrics to inform strategic decisions and continuous improvement.&nbsp;This role requires strong organizational and execution skills, attention to detail, and the ability to work with multiple partners, in addition to being a strong communicator, collaborator, and problem solver. We are looking for a team player who is naturally curious and proactively seeks to find the “why” behind results. The Senior Manager of Site Analytics &amp; Optimization will enhance the business decision-making process by providing insightful and analytical recommendations rooted in data, highlighting trends, risks, and opportunities.&nbsp;&nbsp;Key Responsibilities:<ul><li>Provide and maintain regular reporting and tracking on Site channel performance&nbsp;</li><li>Design, develop, and maintain performance dashboards to share across the organization and with senior leadership (making findings digestible and straightforward); Create reporting, data analysis, planning, and performance measurement for the Site team; regularly present these findings&nbsp;&nbsp;</li><li>Help to understand and explain how marketing initiatives across Prospect Marketing are impacting products across the Card portfolio on Site; piece together data from different sources to tell a story&nbsp;</li><li>Partner with various analytics teams to understand channel performance, translate data into insights, and optimize accordingly, influencing Site creative test and learn roadmap &amp; initiatives&nbsp;</li><li>Manage channel budget and results forecasting in partnership with internal Investment Optimization and Finance teams&nbsp;</li><li>Lead the development of the channel forecast, monthly reporting, commentary, and risk/opportunities (R&amp;O) process, striving for monthly forecast accuracy versus plan&nbsp;</li><li>Be strategic and able to identify opportunities to initiate analysis that creates a positive impact on the business&nbsp;</li><li>Support the amex.com channel team on additional strategic growth projects, as needed&nbsp;</li><li>Lead two direct reports&nbsp;</li></ul>Minimum Qualifications:<ul><li>5-7 years of digital marketing, analytics, ecommerce, agency, or related experience preferred&nbsp;</li><li>Strong Microsoft Excel skills, with experience analyzing complex data&nbsp;</li><li>Strong Microsoft PowerPoint skills, with experience translating data into a story&nbsp;</li><li>Highly organized—strong project management skills, attention to detail, and comfort operating autonomously in a fast-paced environment&nbsp;</li><li>Strong relationship building skills and the ability to build effective relationships with internal and external partners&nbsp;</li><li>Passion for digital marketing, with ability to identify relevant consumer behavior trends and the impacts of new technology&nbsp;</li><li>Excellent communication skills (both verbal and written)&nbsp;</li><li>“Team” mentality&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Site Analytics Optimization

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the US Consumer Governance and Change team is to establish the Operational Risk and Governance strategy for US Consumer, setting up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.The Sr. Analyst will help drive business unit–level risk management practices that align with enterprise strategy and governance. This role will support the development of a business unit risk appetite framework, support risk identification and assessment processes, and support internal and external exam fieldwork.&nbsp;The Sr. Analyst, US Consumer Governance and Change will also play a key role in leading policy management and maintenance for USCS. This includes becoming the primary source of knowledge on all USCS policy updates, overseeing policy governance activities, and ensuring alignment with Enterprise Risk Management (ERM) standards. The Sr. Analyst will partner closely with Enterprise Risk Management (ERM) teams to ensure USCS policy governance remains compliant, consistent, and transparent across the organization.Key Responsibilities:<ul><li>Lead policy management for USCS Governance, staying up-to-date on all emerging changes, and effectively communicating with key USCS stakeholders.</li><li>Serve as a subject matter expert and liaison with Enterprise Risk Management (ERM), maintaining strong collaboration to align on governance, reporting, and regulatory standards.</li><li>Integrate enterprise risk management framework across USCS through regular communication</li><li>Track specific issues with KRI limits and risk appetite for US Consumer Services to ensure operational risks are managed within agreed thresholds.</li><li>Help develop BU-specific procedures and standards (e.g., escalation protocols) related to the execution of the Operational Risk Management programs.</li><li><ul><li>Support internal and external exam management processes, working with Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence).</li></ul></li><li><ul><li>Assist in implementing portions of the operational risk framework to enable effective risk management and decision-making in the BU.</li></ul></li><li>Support execution plans for operational risk management within the business unit (BU), including BU-specific guidelines and project plans</li></ul>Required Qualifications: <ul><li>2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Strong skills with Microsoft Office products including Excel, PowerPoint, and SharePoint.</li></ul>Preferred Qualifications: <ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Preferred: Experience in Enterprise Risk Management and/or policy management and governance.</li><li>Experience in at least one of the following: </li><li>Translating operational risk strategy and appetite into execution guidelines</li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds</li><li>Facilitating the implementation of the operational risk governance frameworks </li><li>Developing, communicating and ensuring understanding and adherence to operational risk procedures and standards </li><li>Supporting the operational risk exam management processes</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Analyst-Control Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Colleague Experience Group (CEG) has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.&nbsp;&nbsp;The Director, Program Learning Governance plays a critical role in ensuring the effectiveness, transparency, and regulatory alignment of enterprise learning programs across American Express.This leader will design and oversee the governance strategy for all regulatory and risk-related learning programs—driving consistency, accountability, and actionable insights that strengthen our control environment and reinforce our culture of compliance and integrity.Working closely with partners across Control Management, Risk, Compliance, Legal, and other enterprise functions, this individual will lead the governance and reporting agenda for enterprise learning programs. The ideal candidate combines a strategic mindset with strong operational discipline, bringing both data-driven insight and a passion for continuous improvement to how we deliver, measure, and sustain learning programs globally.How will you make an impact in this role?Manage the Global Required Learnings Governance agenda by ensuring all processes are documented, appropriate controls are in place, and standards are consistently applied.<ul><li>Oversee program compliance based on guidance from Risk, Compliance, Legal, and other control partners—supporting audit readiness and regulatory response when required.</li><li>Design and implement governance frameworks, metrics, and dashboards to monitor learning compliance, performance, and impact across the enterprise.</li><li>Partner with Control Management and other enterprise teams to maintain ongoing risk self-assessment (RCSA) practices and ensure due diligence across learning programs.</li><li>Lead audit and exam management, including preparation, remediation, and documentation activities tied to regulatory and internal control expectations.</li><li>Drive process improvements to enhance program oversight, operational efficiency, and data integrity.</li><li>Synthesize data and analytics into clear, actionable insights that inform decision-making, enhance transparency, and strengthen learning program accountability.</li></ul>Key Leadership Expectations<ul><li>Lead through influence: Build trusted partnerships across multiple lines of defense and business units to drive alignment on learning governance standards and accountability.</li><li>Operational excellence: Establish frameworks and controls that ensure learning programs meet regulatory and risk management requirements while remaining efficient, scalable, and auditable.</li><li>Strategic insight: Use analytics and reporting to identify trends, measure impact, and inform continuous improvement in learning and compliance outcomes.</li><li>Simplify and scale: Translate complex requirements into clear, practical solutions that can be applied consistently across global teams and diverse learning systems.</li><li>Foster collaboration: Model Blue Box Values by working transparently, encouraging open dialogue, and bringing others along in shaping a culture of shared responsibility for learning governance.</li><li>Drive innovation: Explore new approaches to risk mitigation, process improvement, and data reporting that enhance the colleague experience while maintaining compliance rigor.</li></ul>Minimum Qualifications<ul><li>5+ years of experience in data analytics, reporting, or governance, with prior exposure to managing internal and external audits or exams.</li><li>Experience with learning management systems (LMS), dashboards, and reporting tools (e.g., Tableau, Power BI).</li><li>Proven ability to translate technical and regulatory information into clear, actionable messages.</li><li>Strong attention to detail, organization, and follow-through skills.</li><li>Demonstrated ability to collaborate effectively with cross-functional teams including Risk, Compliance, and Control Management.</li><li>Excellent written and verbal communication skills, with the ability to influence senior stakeholders.</li><li>Proven ability to identify and mitigate risk and deliver continuous process improvement.</li></ul>Preferred Qualifications<ul><li>Experience within financial services, risk management, or compliance learning environments.</li><li>Familiarity with Control Management frameworks and the Risk Compliance Self-Assessment (RCSA) process.</li><li>Experience building or maintaining governance frameworks and enterprise reporting tools.</li><li>Advanced proficiency with data visualization and analytics platforms.</li><li>Background in regulatory or compliance learning programs and audit remediation processes.</li><li>Advanced degree in Business Administration, Data Science, Risk Management, or a related field.</li><li>Demonstrated ability to drive innovation and champion process excellence across complex organizations.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director, Enterprise Learning Program Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Operational Resilience is the ability of an organization to withstand, adapt to, and recover from unexpected disruptions such as cyberattacks, natural disasters or technical failures.It extends beyond business continuity by addressing both internal and external risks that could impact the delivery of products or services. Operational Resilience involves anticipating potential disruptions, strategizing preventive measures, and ensuring the organization can continue serving its customers without interruption during such events.Operational Resilience program is part of the Business Continuity Management (BCM) team in Enterprise Shared Services (ESS) at American Express.&nbsp; This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities to safeguard employees, customers, and products and services.&nbsp;The team coordinates planning and preparedness for potential service disruptions and other crises. The team also coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness, and drives after-action crisis analyses and reporting for senior leaders.As the Manager of Operational Resilience, you will be part of a team of professionals assisting to design and implement the operational resilience program across the enterprise, to be compliant with interagency guidance on operational resilience. In addition, you will also be responsible for supporting crisis monitoring and reporting for potential enterprise operational disruptions and crisis response for actual disruptions.KeyResponsibilities but not limited:<ul><li>Collaborate with various stakeholders to develop and implement the Operational Resilience framework, including but not limited to:<ul><li>Creation and maintenance of procedures, and standards.</li><li>Engage in depth reviews to establish and maintain the Critical Business Services (CBSs) including mapping of dependencies to locations, people, third parties, and systems, and defining impact tolerance levels for potential outages.</li><li>Conduct resilience assessing initiates - including Critical Business Services scenario testing, in collaboration with the CBS owner and related operational programs, such as Information Security, Information Technology, Operational Risk and Third Party Risk Management.</li><li>Serve as trusted advisor, offering constructive feedback and challenge resilience plans.</li><li>Support Operational Resilience reporting to required committees and AXP Board.</li></ul></li><li>Partner with operational resilience teams in international markets to ensure consistent implementation of operational resilience framework.</li><li>Stay updated on industry trends and evolving global regulatory requirements around Operational Resilience.</li></ul>Minimum Qualifications:<ul><li>Minimum of 5–7 years of experience in operational resilience, business continuity, crisis management, or operational risk.&nbsp;</li><li>In-depth understanding of regulatory expectations related to operational resilience (e.g., regulatory frameworks from the OCC).</li><li>Strong project management and organizational skills, with ability to drive initiatives across multiple business lines.</li><li>Excellent communication and stakeholder management skills, including experience presenting to senior leadership.</li><li>Demonstrated ability to analyze complex processes, identify critical dependencies, and design practical resilience solutions.</li></ul>Preferred Qualifications:<ul><li>Master’s degree in Business Administration, Risk Management, or a related discipline.</li><li>Professional certifications such as BCI (Business Continuity Institute), ISO 22301 Lead Implementer, or CISSP/CISM for those with a technology focus.</li><li>Experience in enterprise-level resilience strategy development, ideally within financial services or other regulated industries.</li><li>Strong understanding of emerging risks, third-party risk management, and critical service mapping.</li><li>Proven ability to partner with cross-functional teams (Technology, Risk, Compliance, Operations) to embed resilience principles.</li><li>Familiarity with data analytics and reporting tools to assess and monitor operational resilience performance metrics.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express' Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express through differentiated and innovative branding, marketing and experiences.&nbsp;The objective of the GABM Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GABM to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.GABM Control Management is looking for a Manager of Risk ID, Assessment, Testing &amp; Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Senior Manager, GABM Risk ID, Assessment, Testing &amp; Reporting will:<ul><li>Provide additional identification of risks throughout business processes and systems (along with business process owners)</li><li>Facilitate BUs in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs) and Risk and Control Self-Assessment (RCSA)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA/RCSA reviews and update assessment criteria to align with regulatory updates)</li><li>Conduct control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events</li><li>Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes</li><li>Review categorization of controls and map against risks and processes (e.g., cross-BU process-control mapping)</li><li>Advise BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)</li><li>Support risk management practices within the business</li><li>Review risk dashboards and key risk indicators (KRIs) for ongoing monitoring</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:&nbsp;<ul><li>3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)&nbsp;</li><li>Understanding of critical operational risk management lifecycle activities</li><li>Strong project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:<ul><li>Providing identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Enhancing risk assessments and associated methodologies</li><li>Reviewing independent control monitoring, including identification of control improvements</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li><li>Experience in financial services industry</li></ul></li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Control Management, Risk ID & Assessment, Global Advertising and Brand Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS and Enterprise Solutions team leads product development on a portfolio of products including consumer and commercial banking, commercial card, marketing capabilities, partner integrations, and the virtual payments platform. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.The Senior Manager, Small Business Digital Growth Experiences is a product development role, you will be instrumental in delivering on the vision of the Small Business product suite and driving greater connectivity and growth across the digital ecosystem. You will partner across Card, Card Lending, Line of Credit, Banking, and Digital Experience teams to organize and evolve our strategies to meet the needs of our customers. This exciting role requires a motivated individual with passion, coupled with attention to detail, to define and manage the Small Business Growth and Experiences roadmap.Key Responsibilities: <ul><li>Partner with the Small Business Product Strategy and Card Features team to prioritize and deliver initiatives that realize acquisition and engagement opportunities across the digital ecosystem</li><li>Lead cross-functional SBS projects independently from end-to-end. Build consensus while also identifying risks and communicating with leadership to remove roadblocks.  Present recommendations to senior leadership and cross-functional partners</li><li>Manage the development and delivery of Agile stories and epics, ensuring alignment with our strategic objectives</li><li>Build, maintain, and communicate the progress and delivery of the Small Business roadmap to ensure alignment of stakeholders, appropriate trade-off discussions, and management of risks and dependencies</li><li>Serve as the central point of contact for Small Business Investment Planning and ensure alignment on related deliverables and adherence to deadlines</li><li>Clearly articulate impact of any changes to team members and Engineering and ensure testing and acceptance processes are completed successfully</li><li>Monitor and analyze cross-product performance metrics, providing insights and recommendations for optimization</li><li>Continuously improve team processes and cross-pollinate best practices across the Enterprise</li><li>Collaborate with key stakeholders including Engineering, UX Design, Digital Strategy, and New Product Governance to develop solutions that meet business and regulatory requirements and timelines</li><li>Occasional travel</li></ul>What you should have:<ul><li>Experience in digital product and development with proven ability to effectively drive consensus amongst cross-functional teams, seamlessly deliver customer-focused experiences, and thrive dealing with fast paced and changing needs in a matrixed environment</li><li>Balance of technical and business knowledge with experience working with engineers and designers on complex products in an agile way</li><li>Ability to navigate matrixed organizations, influence leaders, and act as a bridge between Product Strategy, Technology, and the Investment Planning office</li><li>Excellent project management, organization, and prioritization skills and a proven ability to manage cross-functional, large/complex. initiatives. Focus on key priorities, understand tradeoffs and plan with stakeholders in an efficient manner</li><li>Excellent communication and stakeholder management skills including change management conversations. Able to build positive relationships, and influence decisions with a variety of cross-functional partners</li><li>Ability to dive deep on data to monitor results and quantify impact</li><li>Ability to conduct independent discovery and research, driving outstanding questions to resolution</li><li>Composed when faced with rapidly changing priorities and projects</li><li>Bachelor's degree</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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