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<h3>Job Description:</h3>Director - Architecture, Salesforce IntegrationAs the Director of Architecture, you will define capabilities, solutions, patterns, standards, and guidelines related to the Fidelity use of Salesforce and integration with Fidelity systems. You will work closely with peer business unit architects and technology leaders, key business stakeholders, and other architects leading related capabilities.The Expertise and Skills You Bring<ul><li>Ten years or more working in an architecture or engineering role with five years or more experience as a solution architect.</li><li>Minimum 5+ years of experience in Salesforce.com integrations developed or customized in Sales cloud and Service cloud</li><li>Minimum 5+ year of experience in Salesforce Lightning, Salesforce configuration, Integration and Customization projects</li><li>Experience with Salesforce, SaaS integrations, web and custom applications, etc</li><li>Proven experience with salesforce core architecture (APIs, security, data model)</li><li>Experience designing and supporting enterprise level infrastructure using public cloud technologies, particularly AWS and Azure.</li><li>Demonstrated excellence in communication, interpersonal and relationship building skills with which you influence decisions and engage across Fidelity and at all levels of the organization</li></ul><ul><li>A passion for solving complex problems and a track record of delivering innovative solutions for solving them</li><li>Knowledge of Financial Services businesses is a plus.</li></ul>The Value You Deliver<ul><li>Delivering and maintaining Salesforce related capabilities, solutions, integrations, solution architectures, patterns, guidelines, and specifications for Fidelity’s architectural standards. </li></ul><ul><li>Supporting and enabling technology partners to deliver increased value to our customers and operations associates. </li></ul><ul><li>Measuring performance through established objectives and metrics that deliver agreed upon business, technology, and people results. </li></ul><ul><li>Partnering with agile product area leaders, chapter area leaders, agile team leads, and architects to develop platform designs and solution roadmaps. </li></ul><ul><li>Ensuring the solutions that are delivered meet high standards for quality, performance, and scale. </li></ul>Company OverviewAt Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Director, Architecture - Salesforce Integration

Who We Are Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy.A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments.Pay Range$80,300.00-$120,500.00 AnnualThis is the base salary pay range that an applicant can expect to make upon hire. &nbsp; Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus.&nbsp;This position exists to handle daily operations and provide escalation of support for IT manufacturing automation technology in partnership with JM’s engineering teams and ITD. This role is responsible for manufacturing system support including patch management, malware detection, data historians, plant control systems, user account maintenance, system backups, Human Machine Interface (HMI) technology, plant energy systems, and environmental systems.This is a fully remote position, however being on Central, Mountain or Pacific Time zone is preferred and near a Johns Manville location.Operational Support:&nbsp;Coordinate with plants to patch security risks in the Process Control Network (PCN). Maintain documentation across all sites. Establish best practices for supporting controls systems communication and provide first level support for production environment issues, escalating when necessary to the appropriate resource(s).Technology Deployment: Support deployment of industrial infrastructure, including process workstations and HMIs, historians, and other Industrial Systems technology.<ul><li>Responsible for supporting data historian deployments and optimization, plant control systems, and Industrial Security infrastructure.</li><li>Ensure that architecture is documented and understood.</li><li>Ensure training to first level support is provided.</li></ul>Plant Project Management:&nbsp; Assist plants with small to medium sized capital projects to ensure that Industrial Systems technology is functional and meets established Industrial IT standards.&nbsp; Projects are often complex and cover multiple technical areas such as network, HMI, historians, security, and control systems.Engineering Integration:&nbsp; Build relationships with plant engineers on projects and in daily operational support.&nbsp; Review plant capital projects based upon standards established between IT and Engineering&nbsp;<ul><li>Help ensure security and system resiliency is maintained with new projects.</li><li>Help ensure that shop floor systems are connected to historians and other IT systems.</li><li>May be required to perform other team related duties as assigned.</li><li>After hours support of around 5 – 10 hours per month may be required to support 24x7 plant operations.</li></ul>What You Bring to the Team: <ul><li>Bachelor's degree preferred and a minimum of 2 years of IT experience with a minimum of 2 years of Industrial System experience.</li><li>Alternatively, applicable Engineering and IT certifications with a minimum of 5 years of IT experience with a minimum of 2 years of Industrial System experience.</li><li>Must have a solid understanding of a single technology discipline. &nbsp;A basic understanding would include medium-sized deployments and/or support for a given technology. The three technical disciplines are Industrial Systems Infrastructure, IS Historians, and IS Control Systems. Requirements for each platform are listed below.</li></ul>Industrial Systems Infrastructure<ul><li>Experience deploying and or supporting Local Area Network (LAN) technology in an ICS environment.</li><li>Experience deploying and supporting Windows Server and Desktop systems in an active directory in an ICS environment.</li><li>Experience securing an ICS environment using best practices in the industry such as ISA62443.</li></ul>IS Historian / Wonderware Platforms<ul><li>Basic understanding of integrating shop floor technology to controls processors, in order to connect historians.</li><li>Basic understanding of managing Wonderware application environments to create systems utilized by environmental systems, reporting, or alerting functions.</li></ul>IS Control Systems<ul><li>Basic understanding of DCS and/or SCADA systems.</li><li>Basic knowledge of controls, network, and server/historian technologies.&nbsp;</li><li>Basic understanding of System administration and system maintenance processes for at least one of these environments.</li><li>An engineering degree with a focus in Industrial System controls is preferred for this technical discipline.</li></ul><ul><li>Willing to learn business skills and develop an understanding of IT and manufacturing operations.</li><li>Willing to support plant production environments and identify, correct, and communicate root cause issues.</li></ul><ul><li>Strong presentation skills.</li><li>Proficient in Microsoft Word, Excel, PowerPoint, Outlook.</li><li>Solid interpersonal, verbal, and written communication skills.</li><li>Strong presentation skills.</li><li>Ability to interface at all levels of the organization, both internally and externally (Basic).</li><li>May be required to lift, carry, push or pull up to and including 50 pounds.</li></ul><ul><li>Moderate to heavy travel required (30 or more days per year).</li><li>Work environment is typical of a manufacturing facility (may be exposed to environmental conditions of cold, heat, high noise levels, moving mechanical parts, heights, dust/mist/gas/fumes, extensive walking or climbing, etc.)</li></ul>Please Keep in Mind If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.Benefits Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company’s succession planning process.&nbsp;Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce.Diversity &amp; Inclusion Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. Our D&amp;I council is composed of employees from locations across North American &amp; Europe who meet regularly and work to promote and foster an environment of inclusion. Born from our D&amp;I council is our network of employee resource groups (ERGs) that are focused on supporting diverse communities in the workplace. Review more about our diversity &amp; inclusion initiatives on JM’s Career page.Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Johns Manville

Industrial Security Admin- Remote Opportunity

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?Texas Roadhouse is looking for a legendary Kitchen Manager to oversee all Back of House operations and be responsible for purchasing, receiving, preparing, and presenting all food products in a timely manner, according to established recipes, and procedures. If you have a passion for made from scratch food, apply today!As a Kitchen Manager your responsibilities would include:<ul><li>Supervising and overseeing the production and preparation of food in a manner consistent with established recipes and procedures</li><li>In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times</li><li>Directing productivity to monitor and maintain efficient and effective food item ticket times</li><li>Managing performance of Back of House employees, including conducting performance evaluations, coaching, and discipline</li><li>Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones</li><li>Conducting formal line Taste &amp; Temp checks as part of overall responsibility for inventory and safety in the kitchen</li><li>Overseeing the proper handling, maintenance, and storage of all items</li><li>Understanding, managing, and practicing safe food handling procedures</li><li>Managing food costs, tracking waste, and controlling kitchen labor costs</li><li>Directing work for Back of House employees, including setting hours and weekly schedules, and assigning tasks before, during and after open hours of the restaurant</li><li>Training Back of House employees on equipment maintenance and cleaning procedures</li><li>Reviewing applications, interviewing, and hiring or making recommendation to hire Back of House employees</li><li>Creating a safe, fun, and clean work environment for the staff in a manner consistent with our core values and operational goals</li></ul>At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities. We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:<ul><li>A choice of medical plans that are best in class</li><li>Dental and Vision Insurance</li><li>Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave</li><li>Adoption Assistance</li><li>Short-Term and Long-Term Disability</li><li>Life, Accident and Critical Illness Insurance</li><li>Identity Theft Protection</li><li>Employee Assistance Program</li><li>Business Travel Insurance</li><li>401(k) Retirement Plan</li><li>Flexible Spending Accounts</li><li>Tuition Reimbursements up to $5,250 per year</li><li>Monthly Profit-Sharing Program</li><li>Quarterly Restricted Stock Units Program</li><li>Many opportunities to support your community</li><li>Annual holiday bonus</li></ul>We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

Texas Roadhouse

Kitchen Manager

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.Campus Services Mission StatementTo advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences.Facilities Maintenance Operations (FMO)Facilities Maintenance Operations (FMO) provides a broad portfolio of labor-based services, including building maintenance, landscaping and custodial to a large portion of the University. A department Campus Services, FMO offers primary building maintenance, landscape, fire safety, custodial and event support services to Harvard schools and departments on a fee-for-service basis. All services are provided in strict accordance with regulatory requirements and customer-determined standards. Job Description The Area Maintenance Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Area Maintenance Supervisor fosters a welcoming, supportive, and inclusive environment. This position supervises a team of skilled mechanics and building operators providing mechanical, electrical, HVAC, maintenance services to a designated area of the Harvard campus on a fee-for-service basis. Communicate with facilities managers/superintendents or other representatives (who manage the buildings) to determine requirements and develop response and maintenance operations strategies consistent with their requests. Manage all operations in accordance with customer expectations and departmental objectives to ensure a self-sustaining future.Provide field level leadership within Facilities Maintenance Operations (FMO) while primarily assigned to lead and manage MEP project work to create and sustain high performance buildings in the Harvard University property portfolios.Job-Specific Responsibilities: <ul><li>Leads, selects, develops, and supervises a multi-trade team of in-house tradespersons and outside contractors to repair, maintain, and operate a variety of complex building systems. Provides tradespersons with instruction on duties to be performed, establishes standards for quality of work performed, and inspects work to ensure compliance. Manages the attendance and work performance of each employee to meet the objectives of the unit and the department.</li><li>Supervises the diagnosis and troubleshooting of equipment and systems to optimize building performance and energy efficiency.&nbsp;</li><li>Maintains CMMS work order database, creates work orders and ensures accuracy of descriptions for work required, work performed and customer information. Performs daily review and distribution of open work orders in area of responsibility and takes required action to ensure timely completion of all work. Triggers preventive maintenance work orders to ensure timely alignment of staff, equipment, and materials required to perform work. Prepares work completion reports for customers.</li><li>Maintain regular contact with customers to ensure timely work completion, service quality and overall satisfaction. Meet regularly with faculty and department representatives to establish or clarify customer requirements and identify opportunities for new work. Conduct investigations and analyze all service-related incidents; prepare customer and management reports and takes corrective actions.</li><li>Prepare detailed price proposals in response to customer requests for projects and preventive maintenance programs. Evaluate needs for contracted labor or specialty services, prepare detailed work specifications, issue contracts, and manage vendor to ensure full performance. Provide project management oversight as needed.</li><li>Provide professional advice and technical support to faculty and department representatives in the development of energy efficiency and plant maintenance initiatives (e.g., preventive maintenance programs, equipment changes, building operations, and environmental controls).</li><li>Oversee regulatory compliance with applicable environmental regulations and safety codes for all work performed in the unit. Manages established departmental worker safety program for all direct reports. Perform accident investigation and follow-up as required.</li><li>Develop and oversee specialized technical training curriculum and skill building programs for hourly maintenance staff, including Building Automation Control (BAC) Operator Training (using control simulator and other training aids).</li><li>Continually improve the quality of FMO services by motivating and empowering employees, implementing new technologies, and creating or revising procedures and processes to improve individual and team effectiveness. Monitor expenditures for labor, supplies and other costs to ensure best value to the customer and balances income and expenses to meet the break-even financial goals of FMO.</li><li>Responds to emergencies off-hours as needed.</li><li>Other related duties as assigned.&nbsp;</li></ul>Working Conditions: Emergency Status Designation: Critical Operations Personnel (required to provide on-site support during emergency situations as determined by management).Work Format: On campusPhysical Requirements: <ul><li>Must be able to stand and walk for long periods.&nbsp;</li><li>Must be able to access non-handicap accessible spaces for observation of building operating equipment.</li></ul> Qualifications Basic Qualifications: <ul><li>Must possess a valid Massachusetts state trade license or Mass Maritime Degree and/or related technical or vocational training/experience.&nbsp;</li><li>Minimum five years’ experience in supervising trades personnel (as a supervisor or Working Foreman) in a Laboratory or similar environment with a complex building maintenance system.</li><li>Experience with computer-based mobile preventive maintenance systems is required.&nbsp;</li><li>Valid Driver’s License required.</li></ul>Additional Qualifications and Skills: <ul><li>College background with degree in mechanical engineering or engineering technology preferred.</li><li>Experience supervising a unionized workforce.&nbsp;</li><li>Must demonstrate evidence of effective leadership abilities and a willingness to serve as an active team member.&nbsp;</li><li>Strong interpersonal and communication skills required.</li><li>Demonstrated proficiency in desktop computing systems, including Microsoft Office (word processing, spreadsheet and database applications). Familiarity with handheld computing, equipment diagnostics, bar-coding, and related technologies.</li><li>A Massachusetts State Trade license is preferred.&nbsp;</li></ul>Certificates and Licenses: <ul><li>Must possess a valid Massachusetts state trade license or Mass Maritime Degree and/or related technical or vocational training/experience.&nbsp;</li><li>Valid Driver’s License required.&nbsp;</li><li>A Massachusetts State Trade license is preferred.&nbsp;</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 40 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity, Education, Criminal, Certification/License, Motor Vehicle Record, Drug Test</li></ul>#LI-GJ1Work Format DetailsThis position is based on-site at a Harvard campus location. Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 058. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Harvard University FAS Human Resources

Maintenance Supervisor Afternoon Shift HMS

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;The Enterprise Design and Research (EDR) team is passionate about creating customer centric design culture from beginning to end – and we're continually evolving our Customer Experience (CX) practice to meet our Card Members’ changing digital needs.Within EDR, the Customer Experience Insights team (CXI) is looking for a Senior Manager of&nbsp;Customer Experience (CX) Insights. Reporting to the Director of CX Insights, you’ll be responsible for helping teams uncover and translate user needs that drive customer-centered product and design decisions across digital platforms including the website and app.&nbsp;This is a high visibility role requiring thought leadership in Voice of the Customer. The ideal candidate will have extensive experience in analyzing survey results, CX/Voice of the Customer tools and platforms (e.g. Qualtrics) and a proven track record of successfully consulting and partnering with business stakeholders in the digital landscape to increase customer satisfaction.&nbsp;This is a hybrid role based out of New York (preferred) or Phoenix.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.How will you make an impact in this role?Key responsibilities:<ul><li>Connect internal and external satisfaction survey research to identify key insights and ensure stakeholders clearly understand critical opportunities.</li><li>Build up competitive benchmarking capability by conducting external satisfaction studies.</li><li>Act as J.D. Power vendor manager, internal point of contact, and survey expert for all digital studies.</li><li>Partner with J.D. Power to interpret results and present key findings based on leadership priorities.</li><li>Build custom surveys via Qualtrics and strategically embed on Amex’s web and app.</li><li>Conduct ad-hoc consulting work for stakeholders, analyzing quantitative and qualitative survey data, to uncover pain points, drive product improvement, and&nbsp;identify unmet customer needs.</li><li>Present research findings leveraging storytelling methods to engage intimate and large audiences, spanning subject matter experts and digital leadership.</li><li>Empower stakeholders to self-serve through dashboard creation and training in Qualtrics.</li><li>Assess impact of digital experience on card member’s brand perception.</li><li>Monitor website and app product health by consistently tracking satisfaction metrics and reviewing customer feedback to&nbsp;identify anomalies, isolate the root cause, and know when to escalate. (e.g. new feedback themes or reporting of site outages).</li><li>Have a constant pulse on the top pain points and bugs&nbsp;impacting the website and app user experience and communicate findings with key stakeholders.</li></ul>Minimum Qualifications<ul><li>5+ years of experience in VOC/CX/UX discipline including analyzing survey results, preferably with digital consumer products.&nbsp;</li><li>Proficiency using experience management platforms (i.e. Qualtrics, Medallia, etc.) creating dashboards, and writing surveys.</li><li>Proficiency with analyzing large data sets using a variety of methods (i.e. in Excel, experience management platforms, text and statistical analysis tools).&nbsp;</li><li>Experience working with internal business units, preferably analytics, digital product and design teams, and IT/technical partners.&nbsp;</li><li>Strong written communication skills creating detailed and executive reports in PowerPoint.</li><li>Strong verbal communication skills to deliver engaging presentations and relevant training content in both an individual and group setting (virtual or in person).&nbsp;</li><li>Ability to present a compelling, convincing narrative using data to drive change.&nbsp;</li><li>Executive presence, comfortable when communicating with and presenting to senior leadership.</li><li>Ability to work autonomously in an ambiguous environment to improve/transform processes.&nbsp;</li><li>A strong customer-first mindset with a pulse on industry trends and consumer insights.&nbsp;</li><li>Positive attitude, a proactive mindset, and eagerness to learn.&nbsp;</li><li>Flexibility collaborating with colleagues and management across global time zones.&nbsp;</li><li>Strong time management and prioritization skills to meet deadlines.&nbsp;</li></ul>Preferred Qualifications<ul><li>Experience analyzing J.D. Power survey research.</li><li>Experience developing competitive benchmarking strategy. &nbsp;</li><li>Experienced researcher in the digital space.</li><li>Awareness of website and app development best practices.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Senior UX Researcher

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?Texas Roadhouse is looking for a legendary Assistant Service Manager to assist the Service Manager in managing the Front of House daily operations. If you have a passion for Legendary Food, Legendary Service, and Legendary People, apply today!As an Assistant Service Manager your responsibilities would include:<ul><li>Oversees service in the Front of House</li><li>In conjunction with all management, enforces compliance with all employment policies in area of responsibility</li><li>Oversees/approves all Front of House side work</li><li>Provides/oversees thorough training</li><li>Works during peak business times to set the pace in the Front of House</li><li>Manages through “hands on” supervision of the restaurant. This includes but is not limited to non-scheduled assistance with serving, hosting, cooking, etc.</li><li>Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales.</li><li>Leads by example to help develop employees and assistants.</li><li>Helps to cross-train employees</li><li>Oversees scheduling of designated departments, as directed by the Service Manager</li><li>Develops promotions (incentives) to drive sales and conducts alley rallies, as directed by Service Manager</li><li>Manages compliance with Responsible Alcohol Service training requirements</li><li>Understands and practices safe food handling procedures</li><li>Ensures that the cleanliness of the restaurant and safety of our guests are maintained at all times</li><li>Helps to control the guest flow</li><li>Assist with liquor inventory &amp; ordering</li><li>Assists Local Store Marketer with building sales</li><li>Maintaining culture of the restaurant and living our core values every day; passion, integrity, partnership, and fun with purpose</li></ul>At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:<ul><li>A choice of medical plans that are best in class</li><li>Dental and Vision Insurance</li><li>Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave</li><li>Adoption Assistance</li><li>Short-Term and Long-Term Disability</li><li>Life, Accident and Critical Illness Insurance</li><li>Identity Theft Protection</li><li>Employee Assistance Program</li><li>Business Travel Insurance</li><li>401(k) Retirement Plan</li><li>Flexible Spending Accounts</li><li>Tuition Reimbursements up to $5,250 per year</li><li>Monthly Profit-Sharing Program</li><li>Quarterly Restricted Stock Units Program</li><li>Many opportunities to support your community</li><li>Annual holiday bonus</li></ul>We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

Assistant Service Manager

<h3>Job Description:</h3>The RoleDo you want to make a difference in our customers’ lives and be part of a highly collaborative, cross-functional team committed to improving the value of our services within Fidelity Brokerage Operations &amp; Technology (FBOT)?As a leader with our Corporate Actions Team, you will have operational oversight of all announcement and reconciliation processes associated with corporate actions and income payments for the Fidelity Agency Lending business. We need a strategic thinker capable of staying abreast of corporate actions industry related trends and changes.The Expertise and Skills You Bring<ul><li>5+ years of Brokerage Operations experience required.</li><li>Demonstrated ability to lead, coach and mentor a team of associates to their full potential</li><li>Operational experience supporting international processing required.</li><li>Perform daily reconciliation of corporate action events with custodians and brokers, ensuring all data is correctly captured and discrepancies are resolved. </li><li>Experience supporting international stock lending preferred.</li><li>Act as an intermediary between banks and borrowers focusing on the importance of timely and accurate communication.</li><li>Manage expiration date events (and relevant liabilities) along with reconciliation of new entitlements for a variety of regionally specific corporate actions.</li><li>Event and instruction management in proprietary Fidelity applications.</li><li>Accountable for key talent management processes including hiring, on boarding, goal setting, performance evaluations and other career development activities for a team.</li><li>Excellent interpersonal skills with the ability to collaborate, empower and communicate effectively and assertively with internal and external stakeholders.</li><li>Ability to adjust team/departmental priorities to support changing needs.</li><li>Participation as a key stakeholder in prioritization of enhancements and new releases of core functional systems.</li><li>Track record of end-to-end process improvement delivering tangible business results.</li><li>Series 99 or 7 required.</li></ul>The compensation listed in this job posting is not accurate and is an automated statement. We have a very robust package base, bonus and more for the right candidate. Please do not let compensation deter you from exploring this amazing opportunity!Note: Fidelity will not provide immigration sponsorship for this position.The TeamThis dynamic team is a part of FBOT within the Operations &amp; Services Group (OSG), Asset Servicing division. The OSG team is responsible for the accurate and timely announcement and processing of Domestic and International Corporate Action and Income events in a high energy and fast-paced team environment. The team is responsible for supporting the Agency Lending business.The base salary range for this position is $79,000-$128,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3>Series 99 - FINRA<h3>Category:</h3>Brokerage Operations

Senior Manager, Corporate Actions

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!As a Service Manager your responsibilities would include:<ul><li>Driving sales, steps of service, and guest satisfaction</li><li>In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times</li><li>Providing or directing all Front of House training</li><li>Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline</li><li>Managing liquor orders and controlling liquor costs</li><li>Enforcing applicable liquor laws and Responsible Alcohol Service guidelines</li><li>Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones</li><li>Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.</li><li>Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant</li><li>Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff</li><li>Understanding, managing, and practicing safe food handling procedures</li></ul>At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:<ul><li>A choice of medical plans that are best in class</li><li>Dental and Vision Insurance</li><li>Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave</li><li>Adoption Assistance</li><li>Short-Term and Long-Term Disability</li><li>Life, Accident and Critical Illness Insurance</li><li>Identity Theft Protection</li><li>Employee Assistance Program</li><li>Business Travel Insurance</li><li>401(k) Retirement Plan</li><li>Flexible Spending Accounts</li><li>Tuition Reimbursements up to $5,250 per year</li><li>Monthly Profit-Sharing Program</li><li>Quarterly Restricted Stock Units Program</li><li>Many opportunities to support your community</li><li>Annual holiday bonus</li></ul>We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

Service Manager

Title: Adjunct Instructor, Welding Technology
Employee Classification:&nbsp;Faculty
Institution:&nbsp;TCAT-Oneida/Huntsville
Department: Welding Technology
Campus Location: TCAT Oneida – Huntsville Campus
Job Summary
The Tennessee College of Applied Technology Oneida/Huntsville is accepting applications for the position of part-time Welding Technology Adjunct Instructor to be located at the Huntsville campus. Classes will be held Monday, Tuesday, and Thursday from 4 p.m. to 9 p.m. A high standard of personal and professional ethics with a sincere interest in teaching is desired.
Job Duties
<ul>
<li>Teach/instruct students through lectures, demonstrations, and/or audio visual aids. - (Essential)</li>
<li>Prepare syllabi of courses of study with detailed lesson plans. - (Essential)</li>
<li>Monitor, grade, and evaluate students' progress; Must develop and maintain effective student assessment practices and grading processes. - (Essential)</li>
<li>Maintain appropriate student records and submit timely reports. - (Essential)</li>
<li>Attend workshops and/or other training programs to remain current in the industry. - (Essential)</li>
<li>Maintain a clean and safe environment for student learning. - (Essential)</li>
<li>Source and request needed instructional supplies and equipment necessary for proper student instruction. - (Marginal)</li>
<li>Develop and maintain strong industry partnerships to enhance the students' learning experience. - (Essential)</li>
<li>Assist in program recruitment and assist certified graduates with placement opportunities. - (Marginal)</li>
<li>Maintain required annual 60% completion, 70% placement, and 70% licensure rate pursuant to the Council on Occupational Education (COE) accreditation standards. - (Essential)</li>
<li>Ensure compliance with all TBR, institutional, state, and federal requirements. - (Essential)</li>
</ul>
Minimum Qualifications
Post-secondary diploma or certificate from an accredited technical training program in the welding field Three (3) years' experience in the welding field within the last five (5) years
Preferred Qualifications
AWS or other industry-recognized certification Teaching experience
Knowledge, Skills, and Abilities
Organizational and communication skills necessary to be an effective teacher Computer skills (i.e., Microsoft Office applications, email, etc.) Indication of willingness to establish and maintain positive working relationships with students, staff, and business/industry personnel Commitment to remaining current with industry practices through professional development activities Ability to travel and/or work after school activities such as graduation, in-service, etc.
Salary
Commensurate with Tennessee Colleges of Applied Technology and Tennessee Board of Regents salary guidelines.
*A criminal background check will be required for the selected applicant.
To be considered for a position at TCAT Oneida/Huntsville, you must submit a complete online application and include required document uploads. Scan and attach required documents to the online application in Word or PDF format.
Incomplete online applications will not be considered.

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