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JOB SUMMARYThe VP/BSA Officer will be responsible for OnPoint Community Credit Union’s BSA/AML and OFAC Compliance Program to ensure it meets all regulatory requirements and guidelines issued by the Financial Crimes Enforcement Network (FinCEN), the Office of Foreign Assets Control (OFAC), National Credit Union Administration, and other relevant bodies. The BSA Officer will be responsible for maintaining OnPoint’s BSA/AML and OFAC Compliance Program through written policies and procedures, controls, monitoring transactions, member due diligence, enhanced due diligence, quality control, reporting, training, and maintaining appropriate risk assessments. The BSA Officer will report to the SVP/Chief Risk Officer and facilitate reporting to the Executive Risk Committee and Board Risk Committee on all relevant BSA/AML and OFAC compliance matters. RESPONSIBILITIESProgram Development and Implementation:&nbsp;<ul><li>Develop, implement, and maintain the Credit Union’s BSA/AML Program, including an effective Member Identification Program and Member Due Diligence processes</li><li>Ensure the Credit Union's compliance with BSA/AML regulations, including, but not limited to, the Bank Secrecy Act, USA PATRIOT Act, Office of Foreign Assets Control (“OFAC”), and other relevant regulations</li><li>Update and revise BSA/AML and OFAC policies and procedures as necessary to reflect changes in regulations and industry best practices</li><li>Ensure enhanced due diligence is conducted for high-risk members</li><li>Develop and deliver BSA/AML training and programs for Credit Union employees, including new hires and annual refresher courses </li><li>Stay current on regulatory changes and ensure the Credit Union’s staff is informed and trained </li><li>Perform annual BSA/AML and OFAC risk assessments to identify potential risk within the organization</li><li>Provide ongoing support and research to the Credit Union’s first line of defense for BSA/AML and OFAC compliance related matters and questions</li><li>Work with management to identify and assess BSA/AML risks related to new products and services.</li></ul>Monitoring and Reporting:<ul><li>Maintain comprehensive records of all BSA/AML compliance activities, including SARs, CTRs, risk assessments, and training records </li><li>Prepare and manage reports on BSA and OFAC activities for the Board, Board Risk Committee, and Executive Risk Committee</li><li>Oversee and perform monitoring of transactions for suspicious activity, including the use of the BSA/AML software, tools, and other manual processes to detect money laundering and terrorist financing activities. Including escalating alerts to cases for further review to determine suspicious activity and ensure timely resolution</li><li>Ensure timely and accurate filing of SARs and Currency Transaction Reports (“CTRs”) </li><li>Coordinate with law enforcement and regulatory agencies during investigations </li><li>Ensure proper documentation of all compliance efforts and decisions </li><li>Serve as the primary contact for BSA regulatory agencies and examiners </li><li>Perform and review onboarding and ongoing of high-risk members relating to member due diligence (MDD) and enhanced due diligence (EDD) reviews</li><li>Conduct manual monitoring reviews (cash transaction reports, credit card activity, gift cards, wealth management transaction activity, monetary instruments, and OFAC)</li></ul>QUALIFICATIONS<ul><li>Bachelor’s degree</li><li>Certified Anti-Money Laundering Specialist (CAMS) or similar certification</li><li>Minimum of 7-10 years of experience in BSA/AML compliance within the financial services industry</li><li>Experience with BSA/AML software (e.g., Verafin, BAM+, Actimize) is preferred</li><li>In-depth knowledge of BSA/AML laws, regulation, and best practices and understanding of the required elements of a BSA/AML and OFAC compliance program</li><li>Strong analytical and problem-solving skills and attention to detail </li><li>Excellent project and time management skills and ability to manage and prioritize rapidly changing workloads and meet deadlines</li><li>Excellent communication and interpersonal skills and ability to present before executives and directors</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.#LI-Onsite&nbsp;

OnPoint Community Credit Union

VP/Bank Secrecy Act Officer

Description: CIVIC CULTUREOur organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Human Resources Coordinator is responsible for supporting the Human Resources department in the administration of human resources policies, practices and programs. This role requires the ability to plan, organize and administer human resources activities; understand laws, regulations, policies, governing practices and procedures; identify and analyze administrative problems; communicate effectively both verbally and in writing regarding human resources programs. NORMAL DAY-TO-DAY WORK<ol><li>Oversee and ensure the proper set-up, maintenance and monitoring of employee files and records in the HRIS system in line with changes to employment, salary reviews, pay rates, and any other information that is relevant to the system, while ensuring complete accuracy and confidentiality.</li><li>Maintain and monitor personnel files in compliance with applicable legal requirements.</li><li>Document and update HR processes accordingly.</li><li>Track and monitor budget; including code invoices, submit to Accounting for payment, and track each expense.</li><li>Sort and distribute HR Department mail accordingly.</li><li>Interface with all levels of employees and management to accurately answer all HR inquiries.</li><li>Manage the full-cycle recruiting process, including reviewing applications, selecting qualified candidates, conducting phone screens and interviews, scheduling hiring team interviews, extending offers, and preparing candidates for onboarding.</li><li>Ensure all onboarding tasks are completed, including pre-employment checks and new hire tickets to ensure compliance with all policies and procedures.</li><li>Conduct new employee orientation to ensure employees gain an understanding of the organization, benefit plans, and enrollment provisions.</li><li>Assist in coordinating, managing, and planning the company-sponsored events and programs. Ensure they support our company culture and goals and propose innovative ideas to improve annual events.</li><li>Support the annual performance review process, ensure employees and managers complete their review(s) in a timely manner.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum 1-3 years related experience in Human Resources or Administration.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Bachelor's degree preferred.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI267570756

Local Government Federal Credit Union

Human Resources Coordinator (Temp to Perm)

Description:OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed. </li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary. </li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed. </li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate. </li></ol> JOB QUALIFICATIONS Here are a few qualifications you MUST have to be qualified for this position. <ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree. </li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have. <ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach HR at: Human Resources3600 Wake Forest Rd, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI267741370

Member Service Advisor, Charlotte (Branch Advisor)

Description: ABOUT THE POSITIONThe Digital Marketing Manager is responsible for developing and implementing digital marketing strategies, managing campaigns across various channels, data tracking and result measurement, optimizing performance, and budget oversight, working in collaboration with Marketing leadership. Additionally, this position works with both internal and external partners to produce campaigns that promote products, services, and/or brand awareness across online platforms. The role requires a combination of creativity, analytical skills, and technical expertise. NORMAL DAY-TO-DAY WORK<ol><li>Create and execute a digital marketing strategy that aligns with overall marketing and business objectives. This involves working with others on the team to identify target audiences, determine key performance indicators (KPIs), selecting appropriate digital channels and tactics.</li><li>Manage digital marketing campaigns across various channels, including search engine marketing (SEM), search engine optimization (SEO), social media retargeting, display networks, broadcast TV and email distribution.</li><li>Utilize various analytical tools to track and measure the performance of marketing campaigns. Generate regular reports that provide insights on key metrics. Use the data to generate reports that provide actionable insights for improvement and content for internal feedback (monthly Buzz).</li><li>Work with cross-functional teams including designers, content writers, internal stakeholders, social media managers and external partners to ensure timely execution of digital marketing initiatives.</li><li>Collaborate with internal web developers and content producers to ensure Civic's website is optimized for search engines and aligns with overall digital marketing strategy. Monitor website performance, analyze website traffic data and user behavior/performance metrics, and implement improvements or A/B testing.</li><li>Manage and allocate digital marketing budgets effectively, ensuring optimal return on investment.</li><li>Keep up to date on current digital marketing trends, best practices, and emerging technologies. Continuously learn and explore new opportunities to improve digital marketing strategies and techniques. </li><li>Proactively advise internal clients on identifying new and upcoming marketing opportunities.</li><li>Build and maintain relationships with external vendors and digital media consultants.</li></ol>JOB QUALIFICATIONS Here are a few qualifications you MUST have to be qualified for this position. <ol><li>BA/BS in marketing, communications, or a related field.</li><li>A minimum 7 to 9 years working in digital marketing or in a similar role, with 1-3 in management.</li><li>Demonstrated leadership experience in a highly collaborative marketing environment.</li><li>PC proficient including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualifications we'd LIKE for you to have. <ol><li>Working experience utilizing various marketing channels, including (but not limited to): email marketing, in-app advertising, SMS, social media, Display, etc.</li><li>MBA or certification in Digital Marketing.</li><li>Previous experience working with Media agencies and campaign budgets.</li><li>Experience working with Google's suite of marketing products, managing a CRM or MCIF system, and/or marketing project management software.</li></ol>OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. Requirements: PI267307936

Digital Marketing Manager

Description:The Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>3. Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol> OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI267307937

Member Service Advisor, Hickory (Branch Advisor)

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Accounts Payable Specialist is responsible for supporting the day-to-day operational activities of the accounts payable (AP) function. This includes processing invoices, reconciling accounts, managing payment schedules, ensuring compliance with company policies, and maintaining accurate financial records. The role also involves communication with vendors and internal stakeholders to resolve any discrepancies or issues. NORMAL DAY-TO-DAY WORK<ol><li>Process and review all incoming invoices for accuracy, completeness, and compliance with company policies.</li><li>Verify and match invoices to purchase orders and receipts, ensuring proper coding and authorization for payment.</li><li>Reconcile vendor statements and resolve discrepancies in a timely manner.</li><li>Maintain vendor files, ensuring up-to-date records of payment terms, contact details, and tax information.</li><li>Handle inquiries and resolve issues from vendors, employees, and internal departments related to accounts payable.</li><li>Assist in overseeing the Accounts Payable email folder by maintaining organization of the folder and providing clear communication with Vendors and Staff.</li><li>Assist in setting up online Vendor accounts to retrieve monthly online statements and establish electronic payments. </li><li>Support audits by providing necessary documentation and responding to auditor inquiries.</li><li>Assist in reviewing the coding for Corporate Credit Card expenses and employee reimbursement requests.</li><li>Prepare reports on AP aging and assist with cash flow management.</li><li>Maintain an organized and efficient filing system for accounts payable records.</li><li>Assist in enterprise payments made from accounts payable and travel and expense systems to ensure quarterly and year-end 1099 reporting activities are correct, and all tax agency inquiries are addressed. </li><li>Prepare ad hoc expense related reports for management upon request.</li><li>Collaborate with other departments to implement new accounting initiatives, process improvements and handle other non-routine transactions. </li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum of 1 – 3 years of experience in accounts payable or a related finance function. </li><li>Strong knowledge of GAAP and the accounts payable processes. </li><li>Experience with accounting software (e.g., Sage Intacct, SAP, Dynamics, QuickBooks, or similar).</li><li>Strong attention to detail and demonstrated organizational and time management skills, with the ability to handle multiple tasks simultaneously.</li><li>Proficiency in Microsoft Office, especially Excel (pivot tables, VLOOKUP).</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required sometimes.</li></ol> Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>A BS in Business, Finance, Accounting, or equivalent.</li><li>1 – 3 years' experience at a financial institution.</li><li>Possess a strong service orientation, preferably in the credit union industry.</li><li>Experience with ERP systems and automated accounts payable tools.</li><li>Certification in Accounts Payable (e.g., AAP) or related accounting certification.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> Requirements: PI267058027

Accounts Payable Specialist

Description:ABOUT THE POSITIONThe Engagement Officer is responsible for developing and maintaining relationships with key stakeholders, including local government entities, Advisory Council members, and Civic Credit Union members. This role executes engagement initiatives designed to enhance member growth and awareness, increase retention, and promote the Credit Union's products and services. The Engagement Officer works closely with the Engagement Manager and Lead Engagement Officer to execute Engagement strategies and ensure member satisfaction within an assigned territory. NORMAL DAY-TO-DAY WORK<ol><li>Develop and manage relationships with key partners, including local government liaisons, Advisory Council members, and potential members, to foster engagement and expand Civic's reach.</li><li>Execute engagement strategies designed by the Engagement Manager, ensuring alignment with organizational goals related to member growth, retention, advocacy, and impact.</li><li>Facilitate educational sessions, presentations, and community events to promote awareness of Civic Credit Union's products, services, and digital banking solutions.</li><li>Support territory-based member engagement efforts, ensuring strong local government partnerships and active participation in credit union initiatives.</li><li>Collaborate with internal teams and branch managers to enhance the member experience, providing on-the-ground insights into local engagement opportunities.</li><li>Maintain up-to-date knowledge of Credit Union products and services, effectively communicating their benefits to members and stakeholders.</li><li>Assist in planning and executing external events and conferences, representing the Credit Union and ensuring high-quality engagement with attendees.</li><li>Recruit and engage Advisory Council members, maintaining strong communication and supporting their involvement in credit union advocacy and initiatives.</li><li>Document engagement activities in Salesforce, tracking interactions and outcomes to inform data-driven engagement strategies.</li><li>Support the Engagement Manager in evaluating and refining engagement approaches, contributing insights from member interactions and Engagement efforts.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol>JOB QUALIFICATIONS Here are a few qualifications you MUST have to be qualified for this position. <ol><li>High School diploma or equivalent.</li><li>Minimum one to three years of experience in business development, sales, marketing or local government.</li><li>Must reside and maintain residency in the State of North Carolina, within their designated territory (specifically, Buncombe, Haywood, Madison, McDowell or Yancey County). </li><li>Up to 80% in-state travel is required, which includes overnights and weekends. </li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>PC proficient including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li></ol>Here are a few qualifications we'd LIKE for you to have. <ol><li>BA/BS in Marketing, Communications, Business, or related field.</li><li>Notary Public in North Carolina, Financial Counseling Certification Program (FiCEP) designation or Accredited Financial Counselor (AFC), Credit Union Business Development Professional (CUBDP) designation and/or Credit Union Development Education (DE) designations.</li><li>Financial Services, marketing or sales experience, including utilizing Salesforce is a plus.</li></ol>OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. Requirements: PI267058028

Engagement Officer

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI266829631

Member Service Advisor, Murphy (Branch Advisor)

Job Summary&nbsp;This role supports the regulatory and operational risk management efforts within the Credit Union’s Lending Operations department, providing guidance on various risk areas, including vendor management, regulatory compliance, quality management, business continuity, operations, and audits. Reporting to the Director of Consumer Lending &amp; Loan Operations, this position helps manage risk by developing procedures with effective controls, monitoring performance, analyzing results, and reporting key risk and control issues. The role also collaborates with the Credit Union’s risk functions and contributes to the development of action plans and remediation strategies for addressing identified risks. Additionally, this position participates in strategic enterprise-wide projects aimed at proactively identifying and mitigating risks, while supporting the Credit Union’s overall enterprise risk management strategy.Essential Functions<ul><li>Leverage expertise in regulatory and operational risk management to develop procedures and effective controls that ensure the department’s compliance and mitigate various risks.</li><li>Collaborate with management to establish and refine department-wide quality control processes that ensure optimal efficiency and risk mitigation.</li><li>Support Lending Operations by assisting with second-line compliance processes, including third-party risk management, business continuity planning, risk assessments, and issue resolution.</li><li>Work cross-functionally with departments like Compliance, Legal, and Enterprise Risk Management to stay informed on evolving regulatory and operational risk requirements, ensuring the Lending Operations department remains aligned.</li><li>Develop risk and control assessments that accurately reflect the department’s exposure to regulatory, operational, and other identified risks, while leading efforts to create Risk &amp; Controls Self Assessments for Lending Operations processes.</li><li>Foster a culture of proactive risk identification by encouraging the documentation and reporting of process weaknesses, conducting root cause analysis, and partnering with business unit leadership to design and implement effective remediation strategies.</li><li>Contribute to change management efforts by conducting thorough research, analysis, and preparing clear communications for management on the impacts of change and required actions.</li><li>Champion a risk management culture, actively advocating for the identification and mitigation of risks, ensuring that all levels of the organization are engaged in protecting the business.</li></ul>Knowledge, Skills and Abilities<ul><li>In-depth understanding of the systems and processes that drive daily Lending Operations activities.</li><li>Eagerness to collaborate across departments, engaging with subject matter experts to learn key functions and build critical internal partnerships, as well as manage external vendor relationships.</li></ul><ul><li>Up-to-date knowledge of credit union policies and procedures, particularly those related to applicable laws and regulations affecting the business unit.</li><li>Strong problem-solving skills, with the ability to conduct thorough analysis of complex issues, manage risks, and make informed decisions independently.</li><li>Skilled in navigating all levels of the organization, with excellent project management capabilities to drive initiatives forward.</li><li>Proven ability to influence processes, measuring the effectiveness and impact of changes on the organization.</li><li>Comprehensive understanding of banking and financial services principles, alongside relevant regulatory controls.</li><li>Proficient in facilitating or participating in process improvement projects, adapting as the needs of the project evolve.</li></ul>Qualifications<ul><li>Preferred professional certifications include Certified Regulatory Compliance Manager (CRCM), Credit Union Compliance Expert (CUCE), NAFCU Certified Compliance Officer (NCCO), Certified Enterprise Risk Professional (CERP), or Certified Internal Auditor (CIA). Alternatively, candidates should demonstrate the ability to obtain relevant certification within 12 months of assuming the role, with the credit union covering reasonable preparation and testing costs.</li><li>Proven ability to manage multiple, complex projects independently, leading key stakeholders across the credit union to successful outcomes.</li><li>Strong understanding of financial institution control structures and business unit operations, enabling effective risk assessment, providing constructive challenges, and making sound recommendations.</li><li>8-10 years of experience in banking or financial services, with a focus on retail operations and a high level of engagement in ERM and regulatory processes, or 3-5 years in compliance, ERM, or audit roles within a financial institution, conducting risk assessments, managing remediation, or driving process improvement initiatives.</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

Enterprise Risk Officer - Lending Operations

Clinton, IN – Seeking Emergency Medicine Physicians
Join the Physician Partnership Where You Can Increase Your Impact
Vituity’s ownership model provides autonomy, local control, and a national system of support, so you can focus your attention where you want it to be – on your patients. 
Join the Vituity Team. Vituity is a 100% physician-owned partnership and is led by frontline physicians that are all equitable owners. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package including profit distribution, and multiple career development opportunities. Our leadership understands what your practice needs to thrive and gives you autonomy and local control so you can provide care when, where, and how your patients need it. You are backed by a best-in-class corporate healthcare team and supported by the broad peer-level expertise of 6,000 Vituity clinicians. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. 
Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you. 
The Opportunity 
<ul type="disc">
<li>Seeking Board Eligible/Certified Emergency Medicine physicians.</li>
<li>Family Medicine physicians with significant EM experience and ATLS will be considered.</li>
<li>Candidates wanting to work in an academic setting with current residents desired.</li>
<li>Current CA state license is a plus.</li>
<li>Visa Candidates are encouraged to apply.</li>
</ul>
The Practice 
Union Hospital Terre Haute – Terre Haute, Indiana
Union Hospital Clinton – Clinton, Indiana 
<ul type="disc">
<li>A critical access hospital just 20 minutes north from our main community hospital serving a thankful and large rural community.</li>
<li>Stroke Ready Center.</li>
<li>25-bed facility with a 14-bed Emergency Department.</li>
<li>Annual volume of up to 14,000 and a 10% admit rate.</li>
<li>Integrated system with Vituity Hospital Medicine and Teleneurology makes operations very streamlined!</li>
<li>As a critical access hospital, Union Hospital Clinton offers a unique ability to provide the highest standards of emergency medicine to an underserved community.</li>
<li>Gold rating for stroke care, nominated for distinguished practice award.</li>
</ul>
The Community 
<ul type="disc">
<li>Clinton, Indiana, is a charming small town in Vermillion County, offering a rich blend of history, community spirit, and natural beauty, making it an excellent place to work and call home.</li>
<li>Known for its Italian heritage, Clinton is famous for the annual Little Italy Festival, celebrating the town’s unique cultural roots with food, music, and parades.</li>
<li>The city features landmarks like the Clinton Public Library and Wabash Riverfront, providing opportunities for relaxation and outdoor activities.</li>
<li>Seasonal weather brings snowy winters, blooming springs, warm summers, and colorful autumns, perfect for year-round enjoyment.</li>
<li>Clinton’s regional location near Terre Haute offers access to larger-city amenities, including shopping, dining, and entertainment.</li>
<li>With affordable housing, strong community ties, and a peaceful atmosphere, Clinton combines small-town charm with cultural richness, creating a welcoming and fulfilling environment for residents.</li>
</ul>
Benefits &amp; Beyond* 
Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future. 
<ul type="disc">
<li>Superior Health Plan Options.</li>
<li>Dental, Vision, HSA, life and AD&amp;D coverage, and more.</li>
<li>Partnership models allows a K-1 status pay structure, allowing high tax deductions.</li>
<li>Extraordinary 401K Plan with high tax reduction and faster balance growth.</li>
<li>Eligible to receive an Annual Profit Distribution/yearly cash bonus.</li>
<li>EAP, travel assistance, and identify theft included.</li>
<li>Student loan refinancing discounts.</li>
<li>Diversity, Equity and Inclusion (DEI) initiatives including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more.</li>
<li>Purpose-driven culture focused on improving the lives of our patients, communities, and employees.</li>
</ul>
We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us. 
Vituity appreciates differences; our dedication to diversity, equity and inclusion is at the heart of our organization. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. 
*Visa status applicants benefits vary. Please speak to a recruiter for more details. 
Applicants only. No agencies please.

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