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Description:
Located in Farmington, MO!! Relocation bonus!!&nbsp; We are committed to supporting at risk children and families by providing them with tools and resources to help prevent children from experiencing child abuse, neglect and abandonment. We are a Christian agency that believes in living our mission: “to provide Christ-centered care and support to children and families in need.” In response to this community-wide challenge, Presbyterian Children’s Homes and Services (PCHAS), provides 14 programs and services in 28 locations in Texas, Missouri and Louisiana. In all of our programs, we seek to provide children with permanent homes and adults with increased self-sufficiency. This is accomplished by the agency’s commitment to “The PCHAS Way” which inspires the agency to be strength-focused, family-centered, and goal driven with every client. Benefits of serving children and families in need through PCHAS include competitive salaries, flex work schedules, paid time off, medical, dental and vision insurance options, voluntary life insurance options, paid holidays, and a very generous retirement plan (after one year of service and working 1,000 hours the agency matches an employee’s contribution). Status: Exempt Working Conditions: Works in a “home-like” cottage/house setting and in the community at times. Requires prolonged standing and walking; bending and reaching, and a great deal of stamina to work long hours. May require lifting up to 50 pounds. May require participation in the safe physical containment of an escalated resident engaged in self-harming or physically aggressive behavior toward others. Position Summary: Responsible for the direct administration, management and supervision of the transitional living group home and scattered sites apartment services in the southeast region. Provides development and oversight of staff to ensure contract compliance. Manages program implementation from intake through aftercare. Ensure resident safety and development of contracted independent living services. Essential Job Functions<ul><li>Manage service delivery in order to meet contract and stated outcomes.</li><li>Ensure safety of group home and apartment environment per licensing standards.</li><li>Responsible for staffing program to meet required staff/client ratio.</li><li>Create and implement programming, partnerships, and curriculums per contract requirements. need.</li><li>Coordinate and develop therapeutic, community, volunteer partnerships and services.</li><li>Supervise lead staff to provide support and direction for program implementation.</li><li>Oversee budget in coordination with Program Director to ensure effective financial management.</li><li>Ensure that all required reporting and documentation requirements are met.</li><li>Ensure regular and effective communication with community partners and stakeholders.</li></ul>

Requirements:
Master’s degree in human services field required. Must be over the age of 21. Experience in human services field is beneficial. Other Requirements:Must hold a valid driver’s license, have and maintain a risk-free driving record. Must be willing to undergo initial and periodic child abuse/neglect, criminal history, sexual offender, and childcare/elder care disqualification list screenings. As requested, must submit fingerprints for review by the state of your employment and Federal Bureau of Investigation (FBI). Must undergo a pre-employment drug screen and a pre-employment physical with the results showing no evidence of communicable disease. Christian Commitment:Presbyterian Children’s Homes and Services is a faith-based Christian organization. We provide Christ-centered care and support to children and families in need. We strive to serve like Jesus. We meet our clients where they are and treat them with respect. We focus on our clients’ strengths rather than their problems. And we encourage our clients to focus on their future rather than their past. When we do this well, we help our clients find hope and know the love of God. PI278218728

Residential Program Manager (Licensed Social Worker, LPC, Leadership)

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.
We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Manager - Student Account Services
Employee Classification:&nbsp;Other Professionals
Institution:&nbsp;Southwest Tennessee Community College
Department: Business Services
Campus Location: SWTCC - Multiple Campus Locations
Job Summary
The Manager – Student Account Services is a full-time, fiscal year appointment reporting to the Executive Director Business Services. The Manager is responsible for the assessment, collection, disbursement and reporting of student tuition and fees. This position requires a work schedule of 37.50 hours per week. The manager may, on occasion, work some evenings and weekends as needed; have the ability to travel between two (2) main campuses, and site locations if needed.
Job Duties
<ul>
<li>Supervise the cashiering function of the college. Assign tasks to, train and review performance of three full time employees.</li>
<li>Reconcile and monitor student accounts and assist students with any tuition/fee related problem.</li>
<li>Design and maintain publication and webpage information for tuition/fees and other cashier processes.</li>
<li>Create and submit 1098T forms to students and the IRS.</li>
<li>Monitor control settings and coordinate upgrading and management of the college’s cashiering software.</li>
<li>Verify feeds from cashiering software packages are received in the Banner system and deposits and reconciliations are performed accurately and timely.</li>
<li>Ensure all college receipting functions are compliant.</li>
<li>Perform database management of Banner Student AR rule and validation tables.</li>
<li>Supervise the maintenance of detail code, third party contract, fee waiver and exemptions tables. Set up refund and fee assessment tables for each term.</li>
<li>Perform testing with registration module to ensure accurate assessment of student tuition and fees.</li>
<li>Supervise the disbursement of student refunds due to students as a result of adjustments in tuition and fee charges or awarding of local, state or federal financial aid programs. Ensure funds are disbursed timely in accordance to federal and state regulations.</li>
<li>Research problems and assist students regarding their accounts.</li>
<li>Special projects and other assignments as assigned.</li>
</ul>
Minimum Qualifications
<ul>
<li>Bachelor’s degree in Business Administration or related field from an accredited college and experience which enables one to perform the essential job functions, or combination of education and work related exp. 
</li>
<li>Three (3) years of recent experience in financial aid, accounting, auditing, collections or finance. 
</li>
<li>A background check will be required for the successful candidate. 
</li>
</ul>
Preferred Qualifications
<ul>
<li>Master’s Degree in Accounting or a related field from an accredited college. 
</li>
<li>Ellucian Banner system experience.</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Ability to provide excellent customer service towards students, faculty, staff and visitors. 
</li>
<li>Ability to interpret and administer policies and guidelines set forth by the Tennessee Board of Regents, Federal, State and Local agencies.</li>
</ul>
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In order to be considered for the position, the following items must be uploaded:
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Unofficial Transcripts</li>
</ul>
A summary of our benefits can be found below:&nbsp;
<a href="https://www.southwest.tn.edu/hr/benefits-overview.php" target="_blank">https://www.southwest.tn.edu/hr/benefits-overview.php</a>
Incomplete applications will not be considered.
The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.&nbsp; 
The following person has been designated to handle inquiries regarding nondiscrimination policies:&nbsp; LeVetta Hudson, Vice President of People &amp; Culture, <a href="mailto:myhr@southwest.tn.edu" target="_blank">myhr@southwest.tn.edu</a>, 737 Union Ave, Memphis, TN 38103, 901-333-5000. <a href="https://tbr.navexone.com/content/dotNet/documents/?app=pt&amp;source=unspecified&amp;docid=272&amp;public=true" target="_blank">See the full non-discrimination policy</a>.

Motlow State Community College


      Manager - Student Account Services
    

The service drive manager greets customers and collects information necessary to repair the problems with their vehicle. This includes following through with the technicians and the customer so the customer is satisfied with the work performed. &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Schedule and assign daily work objectives for the service consultants</li><li>Monitor performance and counsel service consultants with behavioral or performance issues</li><li>Train, coach, supervise and assist service consultants</li><li>Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data</li><li>Maintain all supplies required to operate the service drive</li><li>Communicate with team leaders to determine status of jobs</li><li>Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business</li><li>Partner with all other dealership personnel to ensure quality of service provided to customers</li><li>Perform quality inspections of vehicles being returned to customers</li><li>Follow up with customers to ensure satisfaction with service work</li><li>Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:</li><li>Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Ability to read and comprehend instructions and information</li><li>Two years of experience in an auto repair facility</li><li>Ability to collaborate with other dealership personnel</li><li>Must have a valid driver's license</li><li>Ability to drive manual transmission vehicles</li><li>Demonstrated communication and interpersonal skills</li><li>Demonstrated customer service skills</li><li>One year of supervisory experience (preferred)</li><li>Ability to operate an automobile &nbsp;</li></ul>This is a commission based role with an estimated income of $80-180k/year.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Service Drive Manager

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs.Our CultureWe recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with."In addition to great coworkers, you’ll enjoy perks like medical benefits and retirement contributions that start on your first day. &nbsp;Employees start with three weeks (15 days) of paid vacation time per year! Sprague also provides tuition reimbursement for any employee that would like to further their education. Do you like to get involved where you work?&nbsp; Is giving back important to you? It’s important to us, too! Sprague donates back to the communities in which we live and work every year and provides opportunities for employees to support various charities throughout the year. In addition, Sprague offers paid volunteer time to allow employees to support charities which are meaningful to them in the communities in which they live. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, FunForce, etc.). Sprague is a place that cares about its employees, its community, and about creating a place where people want to come to work every day.Plus, we have some great benefits!<ul><li>401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee’s contribution</li><li>Defined Contribution Plan with an automatic contribution from Sprague</li><li>Paid Volunteer Time</li><li>Flexible Working Policy</li><li>Choice of high deductible and PPO Health Plans to fit your individual needs</li><li>Wellness Program</li></ul>We want to hear from you!Sprague is seeking a highly skilled and experienced Project Manager&nbsp;to join our team and support our Total Fuel Management programs. This role is critical to ensuring the operational readiness and seamless functioning of our clients' fueling systems, particularly for consignment fuel locations and our Fleet Card business.Key Responsibilities:Technical Expertise &amp; System Readiness<ul><li>Provide comprehensive support services to Total Fuel Management customers, ensuring their fueling systems are always operationally ready. This includes overseeing 24/7/365 remote and in-field support.</li><li>Serve as the company's subject matter expert for support, sales, purchasing, and installation across a range of critical equipment and systems.</li><li>Possess deep knowledge of various fueling systems and their components, including but not limited to tanks, piping, dispensers, advanced tank monitoring solutions, and fuel transaction equipment. You'll be the go-to person for understanding their functionality, maintenance, and integration.</li><li>Demonstrate expert understanding of the communication hardware essential for these systems. This includes proficiency with cellular routers, robust security protocols, range extenders, and both serial and Ethernet extenders, ensuring reliable data transmission and connectivity.</li><li>Develop and execute comprehensive planning for tank monitoring services, including installation, programming, and reporting.</li></ul>Client Engagement &amp; Sales Support<ul><li>Act as the primary point of contact and liaison for Total Fuel Management customer site representatives.</li><li>Assist sales teams by providing technical expertise and support to prospective customers.</li><li>Develop detailed pricing proposals for required repair and construction services for clients.</li></ul>Billing, Inventory &amp; Transaction Oversight<ul><li>Supervise customer invoicing and mark-up processes through billing personnel.</li><li>Support the reconciliation of consignment fuel location inventory and transactions, including proactive exception oversight and resolution, in collaboration with Fleet Card and accounting teams.</li></ul>Contractor &amp; Vendor Management<ul><li>Manage and oversee third-party contractors responsible for inspection, repair, and construction services performed at customer sites.</li><li>Oversee the relationship with tech support services for Fuelmaster and Veeder Root systems.</li></ul>&nbsp;Environmental &amp; Regulatory Compliance<ul><li>Lead the oversight of environmental testing and compliance programs to ensure customer adherence to local environmental protection agencies (e.g., NYS DEC, NJ DEP).</li><li>Maintain reporting specifications for contract customers and ensure contract compliance for inspection and repair services.</li></ul>Cross-Functional Collaboration<ul><li>Coordinate and oversee necessary engineering services for customer projects.</li><li>Serve as a key liaison between Sprague IT and customer personnel as needed.</li></ul>This opportunity will be based out of the Harrison, NY&nbsp;office.Qualifications:<ul><li>Proven management-level experience in fuel system construction and maintenance, or demonstrated equivalent capabilities.</li><li>A strong track record of successful project management.</li><li>Ability to research, analyze issues, and resolve complex business problems.</li><li>Outstanding knowledge of fuel delivery systems and associated equipment.</li><li>Exceptional verbal and written communication skills to foster positive employee and customer experiences across diverse locations and departments.</li><li>Demonstrated ability to be a positive change agent, collaborating effectively across multiple departments and with external parties.</li><li>Excellent organizational skills and the ability to work efficiently in a fast-paced environment.</li><li>Outstanding electronic and digital aptitude, with flexibility and interest in technology. Ability to navigate and troubleshoot IT complexities independently and for team members.</li></ul>Do you like to solve problems and consider yourself forward thinking? If you are looking for a place to challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. We are looking for hardworking colleagues to join us and help us stay at the forefront of the energy industry, which is where we’ve been for the last 150 years.Who we are:Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity, and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community.&nbsp;Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague!The salary range for this position is $95,000-$135,000, based on experience.Sprague is an EEO/AA employer.&nbsp; We strongly encourage minorities, females, Vets, and individuals with disabilities to apply.As a federal contractor we adhere to OFCCP employment regulations.&nbsp;Click here for OFCCP compliance information

Sprague

Sprague Resources GP LLC

Project Manager - Total Fuel Services

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The VP Data Management and Data Governance is responsible for data management and stewardship functions across the Enterprise Technology Services organization. This includes Accounts Receivable, Loyalty, Banking, Digital Acquisition, Customer and Technology platforms. Working closely with the Enterprise Data Office, the VP will be responsible for the strategic direction, implementation, and execution of data governance and data management initiatives across all data risk disciplines.In addition, this role will matrix manage Technology Product and Engineering staff as required where those staff perform Data Custodian functions.Key Responsibilities:<ul><li>Strategic Leadership: Develop and execute a comprehensive data management and governance strategy that supports the Enterprise Technology Services goals, regulatory requirements and business objectives, in line with Enterprise Data Management strategy and policy requirements. Engage with senior leadership and key stakeholders to communicate data management and governance initiatives and progress.</li></ul><ul><li>Data Governance: Establish and enforce data governance policies, standards, and procedures to ensure data quality, integrity, and compliance in collaboration with the Enterprise Data Office.</li></ul><ul><li>Data Management: Oversee the implementation and management of Data Management solutions including data cataloging, classification, lineage and integration for structured and unstructured data</li></ul><ul><li>Collaboration: Partner with Product and Engineering teams where they perform data custodian functions. Partner with the Information Security team to ensure that the organization meets the required Data Protection objectives.</li></ul><ul><li>Issue Management: Identify and mitigate data risks, issues and incidents ensuring compliance with data-related regulations and policies.</li></ul><ul><li>Team leadership:Oversee and mentor the ETS Data Management &amp; Governance team, supporting their professional growth and ensuring their work aligns with the organization's goals.</li></ul><ul><li>Regulatory: Partner with the Enterprise Data Office to ensure all Data Governance Laws and Regulations are met. Ensure Data Management &amp; Governance risks and controls are documented, tested and reported in line with company policies.&nbsp;</li></ul>Qualifications:<ul><li>5+ years of experience leading large-scale enterprise data initiatives, including at least 3 years in formal data governance and/or data management leadership.</li></ul><ul><li>Proven track record of designing and executing data strategies that deliver measurable business value.</li></ul><ul><li>Expanded GSIB (Global Systemically Important Bank) or Large Financial Institution (LFI) Experience. Experience with regulatory compliance, data risk management, data breach reporting, and issues management.</li></ul><ul><li>Senior-level program management experience with global, cross-functional stakeholders and business units.</li></ul><ul><li>Demonstrated ability to operate in ambiguity and develop solutions for complex challenges (white space problem solving).</li></ul><ul><li>Strong understanding of data governance frameworks, data management tools, and best practices (e.g., metadata, lineage, data quality).</li></ul><ul><li>High-caliber communication and storytelling skills, capable of engaging senior leaders and broad audiences.</li></ul><ul><li>Demonstrated learning agility, integrity, and decisiveness under pressure.</li></ul><ul><li>Professional certification in data governance or management (e.g., CDMP, DCAM) strongly preferred.</li></ul>Preferred Skills:<ul><li>Experience with data management tools such as Collibra, or similar.</li></ul><ul><li>Strong analytical and problem-solving skills.</li></ul><ul><li>Ability to drive change and influence stakeholders at all levels of the organization.</li></ul><ul><li>Expertise of data management, data governance for international banking regulations.</li></ul><ul><li>Positive, collaborative leadership style with a winning mindset and ability to communicate effectively with all levels of the company.</li></ul><ul><li>Comfortable with experimentation and learning from failure; embraces a growth mindset.</li></ul>Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

VP Data Management and Data Governance – Enterprise Technology Services

<h4>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</h4>Mill Creek is an Equal Opportunity Employer<h4>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</h4>

Mill Creek Residential

Service Manager

<h3>Job Description:</h3>The RoleAs a Client Service Management Team Lead in Stock Plan Services (SPS), you will lead, coach, and champion a team of Client Service Managers (CSM) responsible for delivering operational integrity, service, and support for plan sponsors’ administration of equity compensation plans. Our mission is to deliver market leading knowledge and innovation with an objective to make it easy for our clients to do business with us and reach their desired outcomes. Success is measured through client satisfaction, client retention, team development, and improving operational execution and scale. This role will:<ul><li>Own overall accountability for the day-to-day servicing of a book of stock plan clients through leading and developing a team of Client Service Managers</li><li>Cultivate a climate that values and rewards positive contributions, curiosity, inclusion, diversity, initiative, and achievement of results</li><li>Anticipate and resolve roadblocks, challenges, and dependences within and across functional teams</li><li>Find opportunities for improvement and champion system enhancements and process improvements</li><li>Handle client concerns and represent the voice of the client to ensure our organization is prioritizing and delivery on outstanding service and customer obsession </li><li>Work closely with internal business partners and external client contacts at various organizational levels</li><li>Coach and empower team members, providing feedback and positive recognition </li><li>Create vision, influence, and execute strategic initiatives to deliver client and participant satisfaction, scalability, and efficiency</li></ul>The Expertise and Skills You Bring<ul><li>5+ years of Client Service experience; preferably within Equity Compensation / Employer Benefits / Brokerage Industry</li><li>Proven experience leading a service organization with superior results</li><li>Ability to coach and inspire a team to grow and develop</li><li>Outstanding relationship builder, problem solver and communicator</li><li>A curiosity for innovation and process improvement with proven ability to advocate, influence and mobilize </li><li>A passion for working collaboratively with peers and business partners to build a culture of inclusion and success</li><li>Listens to feedback and collaborates on solutions that deliver the best outcome for our clients and the overall organization</li><li>College degree preferred or equivalent work-related experience</li></ul>Note: Fidelity will not provide immigration sponsorship for this position.The TeamStock Plan Services (SPS) provides companies with outstanding administration for their equity compensation programs, including stock option, restricted stock, employee stock purchase, stock appreciation and performance plans. Our team, SPS Client Service Management, delivers outstanding service to help drive SPS client growth &amp; retention in a fast paced, growing organization. We are a team of creative problem solvers, productive relationship-builders and have a bias towards action. Our commitment is to remain grounded in the client experience and apply a customer obsessed approach to everything we do. <h3>Certifications:</h3><h3>Category:</h3>Client ServiceMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Vice President, Client Service Management Team Lead, Stock Plan Services

About UsAlways open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. &nbsp;We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.Services Engagement ManagerJob Description<h4>Objectives of the Role</h4>The primary responsibility of this position is to provide the vital link between the Sales teams and the Services teams. You will be responsible for articulating the value that Services offerings can provide to both Sales teams and Customers. You will also be pivotal in crafting the most appropriate offering to suit a customer’s requirements. Assisting the Sales organisation in building a healthy pipeline of Services opportunities through education and enablement of the Sales team and interaction with current customers will also form an important part of this role. Lastly, you will assist Sales in the Services Forecast for your region or Geo, contributing to the regular Forecast process.This will enable business growth in line with our ambitious objectives and company culture.&nbsp;Critical to achieving excellent results will be meeting and exceeding Services annual booking and revenue targets and assisting Sales regions in meeting and exceeding annual Software targets.<h4>Focus Areas</h4><ul><li>Be able to articulate the key values of SUSE products, solution and strategy</li><li>Act as main point of contact for Sales in assigned region or Geo</li><li>Establish trusted working relationship with Sales in assigned region or Geo by collaborating with Sales teams within opportunities&nbsp;</li><li>Maintain an accurate Services Bookings Forecast for region or Geo</li><li>Coordinate with Premium Support team on Renewals and include in Forecast</li><li>Attend customer meetings as necessary with Sales teams</li><li>Identify future opportunities from current install base and build Services pipeline through working with Sales teams and customers</li><li>Negotiate Services Contracts with customers, with support from Legal</li><li>Drive customer and company requirements for selling Services such as Statements of Work, Terms and Conditions, Service Agreements, etc</li><li>Create Statements of Work (SOWs), utilising Consulting team as necessary to assist with technical scope</li><li>Work with other regions in sharing best practice and resources where it makes sense for the SUSE global business to optimise our key resources</li><li>Work with the Operations teams to comply with departmental processes and to develop new practices, processes and documentation as necessary&nbsp;</li><li>Assist in the growth and development of Service resources within assigned region</li><li>Assist in ongoing process improvement activities</li><li>Provide cover for colleagues’ absences from time to time</li><li>Comply with company processes and guidelines and adapt to the changing needs of the business</li><li>Assist with various Portfolio teams in developing new Services offerings</li></ul><h4>Preferred Experience &amp; Skills</h4><ul><li>Demonstrated experience in consultative selling within the technology sector, preferably in the realm of open source software or related professional services. Ability to understand clients' unique needs and tailor solutions accordingly.</li><li>Strong knowledge of open source software ecosystems, including familiarity with popular tools, platforms, and methodologies. Knowledge of key industry trends, challenges, and opportunities in the realm of technology consulting.</li><li>Proven track record of building and maintaining client relationships, from initial contact through to post-sale support. Ability to effectively communicate complex technical concepts to diverse audiences and establish credibility with stakeholders at all levels.</li><li>Ability to position solutions that leverage open source technologies to address clients' business objectives and challenges. Experience in creating compelling presentations and proposals that articulate value propositions and differentiate our offerings in the marketplace.</li><li>Proven ability to meet and exceed sales targets and objectives. Track record of driving revenue growth through strategic account planning, pipeline management, and proactive business development activities.</li><li>Ability to quickly adapt to changing market dynamics, customer needs, and competitive landscapes. Willingness to continuously learn and stay abreast of emerging technologies, industry trends, and best practices in consulting and sales.</li><li>Very familiar with Services selling, and ability to articulate the value of Services</li><li>A bachelor's degree in business, computer science, engineering, or a related field or equivalent experience. Relevant certifications or advanced degrees are a plus.</li><li>At least two years’ experience with Sales and Sales forecasting</li><li>At least one year experience with Services selling</li><li>Experience with client management software (e.g. Salesforce CPQ) is desirable</li><li>Skilled in Microsoft Office products, especially MS Excel</li></ul><h4>Personal Attributes</h4><ul><li>The ideal candidate will embrace the transformative nature of this role - as we continue our evolution, we require you to build capability and institutionalize best practices within Global Services.&nbsp;&nbsp;</li><li>Questioning and challenging assumptions will be necessary.&nbsp;&nbsp;</li><li>Your relationship building skills both with direct peers but also across the wider business will be critical</li><li>Excellent communicator, able to interact with all levels at the customer and internally and build long lasting relationships</li><li>Great collaborator, able to work across your own team and wider groups</li><li>Enthusiastic and passionate approach to the Services business with the ability to convey that passion on your audience</li><li>Good proficiency of SUSE product set and Services offerings is a bonus</li><li>Able to find solutions to overcome customer objections and barriers, such as price, legal terms, and deadlines</li><li>Dealing with ambiguity and being both resourceful and enterprising should be second nature to you</li></ul>JobServicesWhat We OfferWe empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.This is a compelling opportunity for the right person to join us as we continue to scale and prosper.If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.SUSE Values&nbsp;<ul><li>Choice</li><li>Innovation</li><li>Trust</li><li>Community</li></ul>

SUSE

Services Engagement Manager

Overview of Role/Job Purpose:Implementation Specialist II - CS/DM (Customer Service and Device Management experience needed will lead our clients through the implementation process of our Solutions to analyze client business needs and translate them into functional and design specifications utilizing solution best practices. This customer-facing role involves managing multiple projects and relationships, supporting software development and configuration. Key responsibilities include requirements analysis, system design coordination, workshops, testing, training, and maintaining system documentation. The role also involves liaising with project managers and developers to address business and technical gapsAs a&nbsp;CS/DM specialist you will focus on the customer service and device management aspects of our Customer Information System.&nbsp; Your work will focus on the core customer and field service aspects of the business working.&nbsp; An understanding of the overall meter to cash processes is required.&nbsp; Essential Duties: <ul><li>Lead and guide clients through the implementation process taking full ownership of your specialized area from a business and technical perspective. </li><li>Analyze and model business requirements to create technical requirements.</li><li>Translate client’s business needs into functional and design specifications.</li><li>Perform the required research to identify gaps between the business requirements and the current functionality.</li><li>Develop and review requirements, business processes, and recommendations related to proposed solutions as well as functional and system design specifications.</li><li>Lead team members and peers by fostering collaboration, clearly communicating ideas and perspectives to senior management, initiating and overseeing projects, managing resources effectively, resolving issues, and ensuring accountability for both personal and team performance.</li><li>Liaise between clients/users and technology architects/developers to ensure precision and clarity in the documentation of business requirements and technology solutions.</li><li>Prepare/Review System Functional Specifications and Business and Use Case documentation.</li><li>Lead High Level Design and Best Practice sessions.</li><li>Perform Use Case walkthroughs.</li><li>Develop test cases and perform testing on changes and enhancements.</li><li>Perform System, Functional and Integration Testing to ensure product quality remains at the highest level, including dealing with workload peaks without compromising quality/standards.</li><li>Investigate production issues and assist with troubleshooting, re-creating, and resolving those.</li><li>Support all phases of the Software Development Life Cycle, including requirements analysis, design, construction, testing, implementation, and monitoring.</li><li>Work with third party vendors during requirements, design and testing phases.</li><li>Escalate and communicate issues to VertexOne Management or Clients as needed.</li><li>Work cooperatively in a team environment to meet the goals of the department and of the company.</li><li>Client on-site meetings during key phases of the project (30% travel)</li></ul>Qualifications:<ul><li>Utility and/or utility consulting experience and knowledge of Customer Information Systems (CIS) Billing systems or Enterprise Resource Planning Systems is required.</li><li>4+ years working experience as a Business Analyst or Implementation Specialist in the Software Development industry, creating detailed Business and Technical documents such as Business Requirements Documents, Design Documents, Functional/Technical Specifications, Interfaces, Web User Interface (UI) and Workflows, Use Cases, User Guides, Defect Analysis Reports etc.</li><li>Proficiency in SQL (SELECT Statements, Joins, Subqueries, Data filtering and sorting and Data Manipulation) is preferred</li><li>Understanding software development process and IT project management methodologies (Agile/Waterfall, Hybrid) and relational database principles, data analysis and incident management tools (e.g., Jira).</li><li>Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.).</li><li>Experience working with AI tools for data analysis, process automation is preferred.</li><li>Demonstrated experience in business process design and requirements analysis.</li><li>Knowledge of and experience with Web APIs and Batch Processes is preferred.</li></ul><ul><li>Ability to promote and maintain a positive and inclusive work environment with project team members, co-workers, management, and vendors by behaving, collaborating, and communicating in a manner consistent with professional standards.</li></ul><ul><li>Skills to identify, communicate, and resolve issues effectively.</li><li>Strong ability to analyze issues and solve problems effectively.</li><li>Ability to quickly grasp new concepts and manage change through innovation and flexibility.</li><li>Ability to meet deadlines, manage multiple projects, and prioritize tasks efficiently.</li><li>Excellent at multi-tasking while maintaining high standards and productivity.</li><li>Ability to work well under pressure.</li><li>Highly self-motivated and proactive.</li></ul>Personal Attributes: <ul><li>Customer-centric mindset</li><li>Project coordination and time management</li><li>Technical aptitude and attention to detail</li><li>Cross-functional collaboration</li><li>Continuous improvement and adaptability</li></ul>JobFamilyProduct DeploymentJobFunctionIndividual ContributorPayTypeSalaryHiringMinRate85000HiringMaxRate100000

VertexOne

Implementation Specialist II - CS/DM (Customer Service and Device Management experience required, with a Utility background)

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position PurposeThis role is an opportunity to lead the delivery of JCB’s customer support strategy in the West region, delighting our customers by developing a strong and capable dealer support network.Reporting to the Service General Manager. This role is based remotely with regular travel to customers, dealers and suppliers (70%) across the region (ID, WY, UT, CO, AZ &amp; NM).Major Tasks, Responsibilities &amp; Key Accountabilities•&nbsp; Develop dealer support to levels that meet or exceed JCB Dealer established metrics.•&nbsp; Ensure dealer and customer queries and complaints are handled promptly and efficiently.•&nbsp; Ensure all weekly and monthly field reports are properly and timely completed and distributed.•&nbsp; Ensure dealers are able to offer adequate product support for new product introductions.•&nbsp; Ensure dealers are updated on all product changes and developments and FSl's completed.•&nbsp; Identify, evaluate, and propose new dealers in conjunction with commercial counterparts.•&nbsp; Identify dealer service training courses on all JCB products are required.•&nbsp; Conduct technical service training courses on all JCB products as required.•&nbsp; Conduct formal quarterly Dealer business plan reviews in conjunction with commercial counterparts.•&nbsp; &nbsp;Assist dealers with warranty policy training, implementation, and administration.•&nbsp; &nbsp;Administer New Policy Introduction Plans across all dealers.•&nbsp; &nbsp;Support National account and strategic account business as required.•&nbsp; &nbsp;Assist dealers with parts sales and marketing.•&nbsp; &nbsp;Ensure dealer personnel are trained and functional with JCB product support systems and tools.• Develop new dealers and positioning for future growth opportunities.• Increase product support connectivity and consistent representation in the marketplace.Minimum Qualifications •&nbsp; &nbsp;Bachelor's Degree preferred.•&nbsp; 5 + years technical service experience with construction equipment•&nbsp; 7 + years of technical service/training experience within a related industry is preferred.•&nbsp; Must be able to travel extensively (70%).•&nbsp; Detailed understanding of a dealership business model.Knowledge, Skills, Abilities &amp; Competencies<ul><li>Proficient in Microsoft Office software </li><li>Comfortable in an in-person office environment</li><li>Technical competence is a plus</li><li>Must be customer service oriented, flexible, and have a high energy level</li><li>Must have excellent follow-through skills </li><li>Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings</li><li>Must be open to domestic and international travel</li><li>Desire and proven ability to learn and grow </li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilySalesPayTypeSalary

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