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<h3>Job Description:</h3>The RoleAs an IWMS Chapter Leader of IT Project Management, you are deeply committed to optimizing the delivery of value to IWMS Clearing and Custody clients. You play an essential role in guiding a team who primarily work within squads across product areas. You collaborate with other leaders to establish the standards for your chapter, influence strategic decisions, and build solutions. You are dedicated to supporting associate growth and development in accordance with updated expectations. You are also committed to developing your own expertise and knowledge to bring the latest thinking to your role. A percentage of your time is spent applying your expertise and experience to advance the work and improve product area performance.Note: Fidelity will not provide immigration sponsorship for this position. The Skills And Expertise You Bring:<ul><li>Ensuring your team is aligned to strategic business priorities based on the execution of a workforce plan by which you attract, hire, build, and retain skills across the chapter.</li><li>Proactively working with leaders and peers to support strategic alignment of chapter members to the business, ensuring the best utilization of talent while also building learning opportunities to develop skills.</li><li>Measuring performance through established objectives and metrics that support delivery of agreed upon business, technology, and people outcomes.</li><li>Supporting the adoption of Enterprise tools and processes for visibility.</li><li>Actively sharing insights, knowledge, industry practices across the organization.</li><li>Committed and inspirational leader capable of developing associates to achieve their fullest potential within their job and career goals.</li><li>A talent magnet who attracts, builds, and retains diverse, experienced team with the skills needed to support the current and future needs of our business.</li><li>Excellent interpersonal and communication skills with which you influence decisions and engagement across all levels of the organization.</li><li>Systems thinker that demonstrates intellectual curiosity and shares knowledge, expertise and perspectives while creating a learning culture.</li><li>Ability to seamlessly adapt your approach to different situations, bringing creativity and innovation to solving problems.</li><li>Trusted advisor and change agent that confidently challenges the status quo and breaks through constraints to achieve better outcomes while meeting people where they are.</li><li>Proven ability to collaborate across business units, with peers and leadership teams to align chapter objectives and standards to accelerate business delivery.</li><li>Ability to fulfil HR duties such as developing performance plans, setting goals, and providing constructive feedback.</li><li>Advanced certifications and demonstrable experience in the application thereof, e.g. A-CSM, PMP, SAFe SPC, or similar.</li><li>Prior Management experience, preferred.</li><li>Financial services experience, preferred.</li></ul><h3>The Team</h3>As a member of the IWMS Delivery Solutions Leadership Team, you will work in partnership with peers and others in our parent organization, IWMS Product Delivery Excellence, to drive the creation and delivery of products and services for Fidelity’s intermediary business (Fidelity Institutional &amp; Institutional Wealth Management Services). Our group is a combination of Product Management &amp; Business Analysis skills and Delivery Execution skills and services that focus on the overall health of our products for our clients &amp; customers.<h3>Certifications:</h3><h3>Category:</h3>Program/Project ManagementMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Chapter Leader – IT Project Management, IWMS Delivery Solutions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.U.S. Consumer Services is looking for a Vice President– Financial Crimes &amp; Consumer Product Compliance to lead a diverse team of high-performing professionals focused on ensuring compliance risk and control mitigation is embedded in the day-to-day operations of our organization. It This first-line role will involve extensive collaboration with partners across business units, functional areas, and geographies.&nbsp;&nbsp;The VP, will:&nbsp;<ul><li>Provide business specific compliance expertise, particularly in relation to identifying where compliance and regulatory risk is present in BU process and controls.&nbsp;</li></ul><ul><li>Lead compliance review of disclosures, marketing, digital journeys, and other customer-facing materials.&nbsp;</li></ul><ul><li>Execute impact assessments for regulatory changes impacting the BU and support the BU in implementing required changes.&nbsp;</li></ul><ul><li>Serve as a key thought partner to BU Senior Leadership and Control Management Lead, providing expertise in identifying, mitigating, and managing financial crime and product compliance risks&nbsp;</li></ul><ul><li>Work with 2LOD Compliance and 1LOD Financial Crimes CoE to implement initiatives to address evolving regulatory compliance and financial crime risks in BU, as well as mitigate existing gaps in alignment with American Express risk appetite and regulatory requirements.&nbsp;</li></ul><ul><li>Provide view of compliance and financial crimes risk across BU, ensures consistent and effective implementation of risk management practices, and challenge controls and risk mitigation strategies&nbsp;</li></ul><ul><li>Monitor trends, and regulatory changes related to compliance and financial crimes, and recommend uplift to tools, processes, and methodologies to manage risk proactively&nbsp;&nbsp;</li></ul><ul><li>The role will coordinate, execute and provide consultation to the business through the New Product Approval (NPA) process.&nbsp; </li><li>Supporting drafting NPA risk assessment and managing all related due diligence steps.&nbsp;</li></ul><ul><li>Assisting with the RCSA process inclusive of risk assessments, applicable regulation tagging, and control design activities. </li><li>Also, identification of gaps in compliance risk mitigation elements.&nbsp;</li></ul><ul><li>Support issue assessment and remediation efforts.&nbsp;</li></ul>&nbsp;Required Qualifications:&nbsp;&nbsp;<ul><li>10+ Years experience in risk management with deep understanding of financial crimes and compliance risk, including TISA, TILA, ECOA, EFTA, UDAAP, AML, sanctions, fraud, and anti-bribery and corruption frameworks. Understanding of critical operational risk management lifecycle activities&nbsp;</li></ul><ul><li>Experience working with enterprise-wide systems, emerging technologies, and data analytics to enhance financial crime detection and prevention capabilities&nbsp;</li></ul><ul><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts&nbsp;</li></ul><ul><li>Proven ability to think strategically and lead and oversee large-scale, cross functional strategic initiatives&nbsp;</li></ul><ul><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;</li></ul><ul><li>Experience within financial services industry&nbsp;</li></ul><ul><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li></ul><ul><li>Demonstrated history and ability to manage teams, spread over geographies and with varying backgrounds&nbsp;</li></ul>Preferred Qualifications:&nbsp;&nbsp;<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous&nbsp;</li></ul><ul><li>Experience in regulatory compliance and financial crimes at the following:&nbsp;&nbsp;</li></ul><ul><li>Providing identification of financial crisis risks throughout business processes and systems&nbsp;</li></ul><ul><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met&nbsp;</li></ul><ul><li>Enhancing risk assessments and associated methodologies&nbsp;</li></ul><ul><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes&nbsp;</li></ul><ul><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing&nbsp;</li></ul><ul><li>Leading independent control monitoring, including identification of control improvements&nbsp;</li></ul><ul><li>Ensuring activities are in alignment with standards set by specialist risk-stripe teams&nbsp;&nbsp;</li></ul><ul><li>Advising on decentralized risk types into broader operational risk policies and programs&nbsp;</li></ul><ul><li>Proactive and adaptable in responding to shifting priorities and emerging risks&nbsp;</li></ul><ul><li>Compliance and Financial crimes related certifications (CAMS, CGSS, CRCM, etc.)&nbsp;</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Vice President, Financial Crimes & Consumer Product Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) enables businesses globally to pay for and finance what they need to grow their businesses. GCS provides a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.GCS is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. As part of GCS Product, the Business Operations team supports product operations, customer experience, controls, and risk governance. We are focused on delivering great product experiences in the right way with the appropriate level of risk and oversight. We partner closely with Control Management in the First Line of Defense.About the Role:The Senior Manager, Digital Product Operations will collaborate with the B2B Product teams and Control Management teams to support key governance activities. The Senior Manager will drive risk management and manage the operational control framework across the B2B products. A successful candidate will develop a deep knowledge of the B2B Solutions product suite, establish strong relationships with First Line of Defense, and understanding of Second Line of Defense (Global Risk &amp; Compliance), and drive progress within critical governance workstreams.Responsibilities:The Senior Manager, Digital Product Operations will:<ul><li>Own and enhance the governance and operational frameworks for B2B digital products, ensuring alignment with American Express standards and regulatory expectations</li><li>Serve as a subject matter expert and thought partner to product partners on operational governance and risk practices.</li><li>Develop strong working relationship with B2B Product partners</li><li>Support risk assessment across the product lifecycle, identifying opportunities for the creation and documentation of manual controls and automated monitoring</li><li>Ensure process documentation is maintained and updated</li><li>Provide expertise and insights within enterprise processes such as New Product Governance, Issue Management, audit preparation/fieldwork and operational reviews</li><li>Partner with cross-functional partners to ensure risks, issues, and remediations are tracked, escalated, and resolved in a timely manner</li><li>Support Project Guardian workstreams and RCSA transition for processes impacting B2B Products</li><li>Prepare and deliver reporting that highlights product performance, risks, and key control/governance activities</li></ul>Minimum Qualifications:<ul><li>Experience working in either an operational excellence, control, operations, audit, banking or risk role or other relevant experience, preferably with a deep understanding of critical operational risk management lifecycle activities</li></ul><ul><li>Must be highly organized and structured individual with an ability to handle several workstreams and to demonstrate attention to detail, adaptability, flexibility, resourcefulness, and efficiency</li></ul><ul><li>Experience working in a highly collaborative, matrixed environment, developing relationships and influencing without direct authority</li></ul><ul><li>Ability to effectively prioritize and drive strong results with limited resources</li><li>Proficient in problem-solving with a proven track record to navigate timelines while consistently delivering quality results that meet or exceed requirements</li></ul><ul><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li></ul><ul><li>Strong presentation and communication skills, with the ability to craft compelling narratives for senior leaders.</li></ul>Preferred Qualifications:<ul><li>Experience and demonstrated track record in B2B product development</li></ul><ul><li>Experience working with product, risk, and compliance functions and have a knowledgeable understanding of the various risks and regulatory obligations of American Express</li><li>Bachelor’s degree in Finance, Business, Risk Management, or related field or equivalent experience</li></ul>Salary Range: $123,000.00 to $164,100.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Digital Product Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve 9,000+ restaurants globally. Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.&nbsp;&nbsp;&nbsp;Resy sits within American Express Global Dining, part of the U.S. Consumer Services organization. The team is responsible for reimagining hospitality and redefining the way restaurants and diners connect through a single network.Interested in joining our team of restaurant-obsessed explorers? Right this way.&nbsp; &nbsp;Key Responsibilities:The Experiential team is currently seeking a Senior Analyst or Analyst to help support holistic project management and team admin of 150+ annual restaurant sponsored events. You’ll work closely with internal and external teams, including the larger Experiential, Marketing and Strategic Partnerships teams on event goals and KPIs. The ideal candidate is a detail-oriented, self-starter who is eager to learn more about the business and wants to support seamless end-to-end internal project management to meet high-quality expectations.<ul><li>&nbsp; &nbsp; Support the Resy Experiential team to oversee restaurant and chef partner sponsorships and experiences for premium Amex Card Members and Resy users</li><li>&nbsp; &nbsp; Support the Resy Experiential team and restaurant sponsored events pillar with general internal admin to “run the business,” on its 150+ annual events, which includes KPI tracking, compliance oversight and general partner / key stakeholder management</li><li>&nbsp; &nbsp; Support content creation workstreams, working across multiple internal and external teams and stakeholders to capture and produce content at Resy events, route for approvals and hand off to channel owners</li><li>&nbsp; &nbsp; Support internal team with drafting sponsorship terms and updating agreement templates, and work with internal legal teams to ensure events are completed in compliance</li><li>&nbsp; &nbsp; Support internal team with deck creation as well as maintenance of internal trackers and documents</li><li>&nbsp; &nbsp; Support project management with internal team, including Resy Strategic Partnerships and Marketing, Legal and Compliance, and event agencies overseeing end-to-end sponsorship process (including evaluation, negotiation, marketing, ResyOS setup, and some onsite prep and management)</li><li>&nbsp; &nbsp; Coordinate and collaborate with other Resy and American Express business units</li><li>&nbsp; &nbsp; &nbsp;Attend select events to assist with on-site coordination</li></ul>Qualifications:<ul><li>&nbsp; &nbsp; 2-3 years of project management experience (event production and dining industry experience a plus)</li><li>&nbsp; &nbsp; 2-3 years of agency or content production experience, overseeing creative workstreams</li><li>&nbsp; &nbsp; Strong focus on accuracy and attention to detail required to support internal admin, including extensive KPI tracking of events&nbsp;</li><li>&nbsp; &nbsp; Highly organized and detail-oriented</li><li>&nbsp; &nbsp; Experience overseeing and managing budgets and tight timelines</li><li>&nbsp; &nbsp; Ability to manage multiple stakeholders internally and externally&nbsp;</li><li>&nbsp; &nbsp; You are coachable, self-motivated, and a fast learner&nbsp;</li><li>&nbsp; &nbsp; You have strong communication skills, both written and over the phone&nbsp;</li><li>&nbsp; &nbsp; You have excellent time management skills with the ability to recognize and focus on high priority tasks&nbsp;</li><li>&nbsp; &nbsp; You thrive in a dynamic, fast-paced environment&nbsp;</li><li>&nbsp; &nbsp; Understand what it means to have hospitality and willingness to go above and beyond for restaurant partners</li><li>&nbsp; &nbsp; You are passionate about restaurants and the restaurant industry&nbsp;</li><li>&nbsp; &nbsp; Experience overseeing creative and production agencies a plus</li><li>&nbsp; &nbsp; Previous experience with legal and compliance a plus</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst, Resy Experiential

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Position SummaryThe Senior Manager, Internal Fraud Reporting &amp; Insights plays a critical leadership role in shaping how American Express measures, reports, and communicates internal fraud risk across the enterprise.This role leads a small team of analysts responsible for delivering high-quality, data-driven reporting and insights that enable informed decision-making at the executive and operational levels.This leader will oversee the development of key metrics, dashboards, and executive reporting to support risk transparency, regulatory compliance, and governance excellence. The ideal candidate is a strategic thinker and hands-on data storyteller who excels at converting complex internal fraud and control data into meaningful insights and enterprise narratives.Key Responsibilities<ul><li>Lead the design, development, and delivery of standardized internal fraud reporting across the enterprise, including dashboards, scorecards, and leadership presentations.</li><li>Oversee the creation of recurring and ad-hoc reports for senior leadership, risk committees, and regulatory engagements.</li><li>Define and maintain key risk indicators (KRIs), key performance indicators (KPIs), and other fraud-related metrics that measure program effectiveness and residual risk.</li><li>Ensure data accuracy, consistency, and integrity across all internal fraud reports and management information (MI) packages.</li><li>Enhance automation and streamline data pipelines supporting internal fraud reporting.</li></ul><ul><li>Translate data into actionable insights, identifying trends, emerging risks, and opportunities for control enhancements.</li><li>Provide interpretive analytics and executive-ready commentary that informs strategic decision-making and governance discussions.</li><li>Partner with Fraud Analytics and Risk Identification teams to connect detection results, control metrics, and operational outcomes into cohesive narratives.</li><li>Deliver insightful briefings and presentations to senior leaders, including the Chief Risk Officer, Operational Risk leadership, and Internal Audit partners.</li></ul><ul><li>Lead, coach, and develop a small team of reporting analysts, ensuring analytical excellence, collaboration, and professional growth.</li><li>Promote a high-performance culture rooted in accuracy, curiosity, and continuous improvement.</li><li>Balance strategic oversight with hands-on analytical contributions where needed to meet critical deadlines.</li></ul><ul><li>Partner with the Governance team to support enterprise internal fraud reporting requirements, governance forums, and regulatory engagements.</li><li>Support the Director in preparing materials for fraud governance committees, internal forums, and external regulatory submissions.</li><li>Collaborate across lines of defense to ensure alignment of internal fraud data, definitions, and reporting practices.</li><li>Manage requests from internal partners such as Operational Risk, Compliance, and Audit, ensuring timely and accurate data delivery.</li></ul><ul><li>Identify opportunities to enhance efficiency, visualization, and storytelling through advanced analytics and business intelligence tools.</li><li>Drive adoption of modern visualization platforms (e.g., Tableau, Power BI) to evolve static reports into interactive and dynamic dashboards.</li><li>Continuously refine data governance, documentation, and quality control processes to support audit-ready and transparent reporting.</li></ul>Qualifications<ul><li>Bachelor’s degree in Data Analytics, Business, Finance, Risk Management, or related field required; Master’s preferred.</li><li>7+ years of experience in fraud risk analytics, reporting, or business intelligence, ideally within financial services.</li><li>Proven track record leading analytical or reporting teams in a highly controlled or regulated environment.</li><li>Experience supporting governance reporting, risk management, or compliance-driven reporting programs preferred.</li></ul><ul><li>Advanced proficiency in data analytics and visualization tools such as SQL, Tableau, Power BI, or SAS.</li><li>Strong understanding of data architecture and governance principles.</li><li>Ability to synthesize and simplify complex data into concise, impactful insights.</li><li>Strong Excel and PowerPoint skills for executive reporting and visualization.</li><li>Familiarity with fraud risk management frameworks, KRIs, and internal control metrics.</li></ul><ul><li>Excellent communication and presentation skills with the ability to influence at senior levels.</li><li>Strong organizational skills with an ability to manage multiple projects and stakeholders simultaneously.</li><li>Proven leadership skills, fostering team engagement, collaboration, and accountability.</li><li>Strategic thinker who can balance tactical execution with long-term vision and improvement</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

Senior Manager, Internal Fraud Reporting & Insights

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.This transformational role is part of the Global Servicing Organization within American Express. This is a new role being created to lead the Product Management Office for the Credit, Collections and Fraud Servicing Organization. This team will lead the product strategy and road mapping, end to end user experience, business architecture and overall project management of various software products used by our Credit Specialists. In this role, you will be working with multiple partners including Global Credit and Fraud Operations (GCFO), Credit &amp; Fraud Risk, Strategy and American Express Technologies.The role will be responsible for designing the user experience for Credit Servicing specialists, engaging GCFO leadership to understand business vision and pain points, creating a product vision and roadmap in support of the business needs, leading the business architecture of the product in support of the product strategy and providing project management support as needed. This role will lead a team of Product Designers, Business Architects and Project Managers.Key goals include:<ul><li>Deliver ongoing Product vision and roadmap for Credit and Fraud Servicing by engaging key team members and understanding the business goals and objectives.</li><li>Lead end-to-end user experience design using human centric design principles, rapid testing of designs with pilot users, alignment with key team members and prioritization based on needs and capacity.</li><li>Lead the business architecture definition in support of the roadmap and user experience needs</li><li>Provide transparency of backlog and prioritization to key partner and senior leadership through appropriate communication cadence</li><li>Work with central and local market cross-functional teams to ensure designs meet market needs and adhere to local regulatory, compliance and risk requirements</li><li>Design global capabilities and features that can be deployed locally</li><li>Obtain voice of the customer, user research and other feedback loops, to iterate and drive improvements continuously</li><li>Maintain pulse on external developments and internal product developments to assess implications for our products</li></ul>Minimum Qualifications:<ul><li>Truly customer centric: empathy, experience of Design Thinking and Systems Thinking concepts and tools a bonus.</li><li>Deep knowledge of product/tech development frameworks used: Agile, Agile SAFe, Scrum, DevOps, OKRs, etc.</li><li>Effective at providing options that demonstrate value, indicate trade-offs for effective decisioning across impacted teams</li><li>Enthusiasm and passion for great products and services and the ability to articulate product vision to leaders and team members.</li><li>Exhibits servant leadership qualities by fostering followership, coaching, motivating, and removing barriers to support colleagues.</li><li>Believes in and actively fosters a culture where colleagues deliver safer, faster, and better products while enjoying greater satisfaction in their work.</li><li>Naturally curious and hungry to know how things work and solve problems.</li><li>Able to negotiate with team members and partners to remove obstacles.</li><li>Highly organized, taking individual initiative and accountability for getting results.</li><li>Passion for products, user experience design and technology.</li><li>Excellent communication skills with ability to engage, influence and inspire partners to drive collaboration and alignment.</li><li>Strong leader with a point of view who is truly inspired to deliver transformational, sustainable solutions that will deliver value to Amex for years to come.</li></ul>Preferred Qualifications:<ul><li>Knowledge of Credit, Collections and Fraud Servicing including Servicing Portals and Case Management will be a plus.</li><li>Ability to tell a story and deliver difficult messages to senior team members.</li><li>Understanding of American Express technology and product development.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Director-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About American Express VenturesAmerican Express Ventures (“Amex Ventures”) is the corporate venture capital arm of American Express focused on early-stage (primarily Seed – Series B) investments across fintech, commerce, consumer services and enterprise software. With a global mandate, Amex Ventures invests in game-changing startups with strategic relevance to American Express.&nbsp; The team also works with portfolio companies and startups to commercialize partnerships with American Express business units.&nbsp;Amex Ventures has backed more than 100 category-defining founders in its 10+ year history. Notable investments include Biocatch, Blackbird Labs, Galileo, Melio, Menlo Security, Nekuda, Plaid, Stripe, Toast and Wonder among others.The Amex Ventures Business Development (BD) team amplifies and accelerates Amex Ventures’ mission by engaging in core BD activities across the investment funnel to differentiate in the startup ecosystem. The BD team is seeking a highly motivated individual to develop, manage, and drive execution of key business development (BD) processes &amp; programs.The role is based in New York, NY or San Francisco, California.Job Scope &amp; ResponsibilitiesIn this exciting opportunity, the Business Development and Operations Senior Analyst will be an integral part of Amex Ventures, playing a key role in the day-to-day core business development activities includingstartup partnership program management, process management, reporting, VC engagement, and marketing &amp; event support. The Business Development and Operations Senior Analyst will support our investor teams on startup &amp; business unit engagement and reporting.Primary responsibilities<ul><li>Support ongoing management of our formal startup partnership program, working closely with investors to solidify and track commercialization</li><li>Serve as startup partnership expert across our team, including defining, tracking, analyzing results across our portfolio</li><li>Own all end to end reporting and tracking against all BD workstreams, including but not limited to startup engagement, VC network, event performance</li><li>Lead evaluation and potential adoption of AI tools &amp; processes to drive efficiencies &amp; learning within Ventures team</li><li>Provide executional support across BD programs (events, marketing)</li><li>Manage BD team playbook documenting processes around key team initiatives</li><li>Assisting in development of content for senior leadership and external facing meetings</li><li>Build out startup/ VC ecosystem network to support team objectives</li><li>Support development of strategically relevant investment areas via startup sourcing from VCs, participating in startup &amp; American Express business meetings, partnership idea generation</li></ul>Qualifications<ul><li>The role is a multi-faceted one and requires both analytical, strategic, and interpersonal skill sets</li><li>Displays program management excellence with experience &amp; interest in working with cross-functional teams to ensure alignment, accountability, and tracking</li><li>Strong quantitative skills with ability to interpret, manipulate, and derive insights from data</li><li>Strong proficiency in leveraging AI tools to enhance day to day work and interest in engaging with new AI technologies</li><li>Natural problem solver who enjoys building systems and processes</li><li>Excellent research skills with experience conducting in-depth market, industry, and competitor analysis.</li><li>Strong interpersonal skills with a proven ability to build and maintain relationships across various levels of an organization and externally. Existing relationships in the tech/ startup ecosystem preferred but not required.</li><li>Track record of working independently and as part of a team in a dynamic and fast-paced environment</li><li>At least 1+ years previous experience in a role with quantitative analysis, research, technological understanding and/or business development</li><li>Strategic skills, with the ability to identify and assess key points, implications and recommendations and to provide thought leadership</li><li>Interest in the venture capital and startup ecosystem</li><li>A deep passion and appetite to contribute to a company with a rich legacy of innovation</li><li>Ability to understand and synthesize technical information related to the startup ecosystem, such as cloud computing, GenAI, DevOps, and infrastructure is a plus</li><li>Experience using CRM &amp; portfolio support tools including, Affinity, Cobalt a plus</li><li>Bachelor’s degree required</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst-Business Development & Operations Analysis, Amex Ventures

At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.&nbsp; As a part of this team, you will guide students to do more than change their own lives – you will help change the lives of every patient they care for throughout their career.You will make an impact by:&nbsp;<ul><li>Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.</li><li>Receive and screen inbound calls for both American Career College and West Coast University.&nbsp; Route them to appropriate departments or individuals at the campuses, take detailed/accurate messages and forward accordingly.</li><li>Follow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation.&nbsp;</li><li>Be responsible for outbound calls for, both, American Career College and West Coast University using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet.&nbsp;</li><li>Follow script and schedule Info-Sessions and/or appointments for prospective students to visit the campus.</li><li>Take appropriate information for Career Service Employer calls. Transfer calls to program specialist accordingly or take detailed messages and forward.</li><li>Monitor multiple queues throughout the day and review the invalid inquiries or inquiries that have been returned to queue.</li></ul>Your Experience Includes:<ul><li>Minimum 2 years’ experience preferred.</li><li>Customer Service experience.</li><li>A minimum of one to two years’ experience as a Call Center, Customer Service Representative, receptionist, or office related position.</li><li>Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy.</li><li>Telephone Auto Dialing System experience preferred.</li></ul>Education:<ul><li>High School Graduate or equivalent required.</li></ul>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

West Coast University

Call Center Representative (Part Time)

Call Center Representative, Full Time

<h3>Job Description:</h3><h3>Financial Representative</h3>We believe that as a Financial Representative, you make a key impact on the branch atmosphere, as the official face of Fidelity. Through integrity and honesty, we know you will inspire client dedication and engagement to develop long-lasting positive relationships with Fidelity.<h3>The Expertise We’re Looking For</h3><ul><li>Customer service, phone, or financial services experience will prepare you for this role</li><li>Banking, insurance, or financial experience is an excellent addition to your experience</li><li>We will support you while you learn the FINRA licensing material and work to obtain the Series 7 and 63 licenses</li><li>Degree and/or other professional certifications are helpful; if you don’t already have a CFP or degree, our Tuition Reimbursement program can help you obtain one</li></ul><h3>The Purpose of Your Role</h3>It is our mission for the Financial Representative to have rewarding interactions with clients. As a subject matter specialist in compliance and all front lobby transactions, you will partner and contribute to branch success by identifying opportunities to deepen relationships.<h3>The Skills You Bring</h3><ul><li>Superb interpersonal skills and passion to engage with clients</li><li>An aptitude to assess client needs and identify opportunities</li><li>Remarkable attention to detail and ability to prioritize</li><li>Organizational skills to manage multiple tasks</li><li>Being coachable, collaborative, and curious are your "go to" attributes</li></ul><h3>Our Investments in You</h3><h3>Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance. We offer training in-branch, regionally, nationally, and virtually to help you with all aspects of your business. You will not fail due to a lack of training or onboarding!</h3><h3>The Value You Deliver</h3><ul><li>A key member of the team, you are offering support to Fidelity’s most valuable clients daily</li><li>By identifying leads and making effective introductions, you are directly impacting the success of the branch</li><li>Your efforts will be valued by clients and you will find working with those clients a rewarding experience</li><li>As a technology champion for the branch, you will be an early adopter of technology and share what you have learned with the team</li></ul><h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA, Series 65 - FINRA, Series 66 - FINRA<h3>Category:</h3>Customer ServiceMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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