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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Fraud Risk Management&nbsp;(FRM) helps enable profitable business growth by reducing the risk of fraud and maintaining our customer’s confidence in the security of our products. FRM is also accountable for building the infrastructure to manage the emerging risks associated with e-commerce and internet services.The Point-of-Sale (PoS) US Card Not Present Fraud Risk team is looking for energetic and high-performing Manager to drive innovation in Card Not Present fraud risk area. You will have the power to identify interesting and actionable insights that would have a meaningful impact on our customers and our business.You will be responsible for developing and implementing new strategy and capabilities for fraud prevention. These new capabilities would utilize our rich data. In addition to managing fraud strategy for a specific US card not present segment, the role will also be responsible for defining requirements, establishing risk assessment strategies for new product initiatives and collaborating closely with stakeholders both within FRM and across external partner teams.To succeed in this role, you would need to have a very good blend of technical skills, innovative thinking and collaborative skills.Job Responsibilities:·Develop and implement fraud prevention strategies to mitigate risk in online spend.·Minimize unprofitable fraud-related disruptions with a strong focus on optimizing fraud strategy controls.·Build and manage fraud capabilities for 3DS and digital segments.·Design and implement new data features to reduce approved fraud while maintaining customer experience.·Identify and address emerging fraud trends, monitoring key metrics and taking timely corrective actions.·Provide thought leadership on fraud strategy for new payment product integrations.·Lead the integration of new data sources to strengthen fraud detection and prevention capabilities.·Collaborate with cross-functional teams including Fraud Servicing, Decision Science, Digital Labs, and U.S. Consumer and Commercial business teams on strategic fraud initiatives·Partner with fraud and technology teams to establish a robust fraud strategy framework for new proprietary product launches.Minimum Qualifications: The successful candidate will have:·3+ years’ experience implementing capabilities in complex environments.·Experience with data processing tools such as R, SQL, Hive, Yellow Brick, or Python is required·Solid understanding of statistical techniques for data analysis and correlation.·Knowledge of machine learning algorithms is a plus·Familiarity with the fraud landscape and emerging fraud trends in the card space is a plus·Understanding of payment products, emerging technologies and competitive landscape is preferred·Demonstrated ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.·Proven track record of working proactively and independently to solve problems and drive results·Strong presentation skills to convey data and fraud insights to different stakeholders·Ability to build collaborative, trusting relationships across teams.·Strong project management skills, with high energy, intellectual curiosity, and a positive, proactive mindset.Preferred Qualifications:·Bachelor's/Master’s degree in Business, Economics, Sciences, Mathematics, or Engineering related fields preferred·Experience in Fraud risk managementSalary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Enterprise Data Risk Management (“EDRM”), within Global Risk &amp; Compliance Organization, is the independent risk management function covering risk of financial loss, reputational damage, or regulatory or legal action resulting from inadequate data governance and/or data management practices adversely impacting the accuracy, timeliness, comprehensiveness, or usability of data within or throughout its lifecycle. Enterprise Data Risk Management is hiring a Manager who will play a key role in supporting the oversight of data used in key risk and regulatory reports. The Manager will review and assess reporting outputs, evaluate controls, and provide transparency into data risks, ensuring alignment with EDRM policies, regulatory requirements, and our enterprise risk appetite.Responsibilities include, but are not limited to:<ul><li>Review data used in key risk and regulatory reports for completeness, accuracy, and alignment with enterprise standards.</li><li>Conduct independent assessments of reporting processes and challenge the design and effectiveness of data-related controls.</li><li>Collaborate with stakeholders across Global Risk &amp; Compliance, Finance, the Enterprise Data Office, and business units to strengthen reporting processes and data risk transparency.</li><li>Monitor and analyze key risk indicators to identify trends, emerging issues, and potential control weaknesses in data used in reporting processes.</li><li>Contribute to the development and enhancement of EDRM policies, procedures, and guidance.</li><li>Stay current on regulatory requirements and industry best practices to ensure ongoing compliance and relevance of oversight activities.</li></ul>Qualifications:<ul><li>Bachelor’s degree in finance, Risk Management, Information Technology, Data Analytics, or related field required.</li><li>Advanced degree preferred.</li><li>5+ years of experience in data management, risk management, compliance, audit, or regulatory reporting, preferably in financial services.</li><li>Strong knowledge of data governance, compliance, and issue management in large organizations.</li><li>Experience reviewing and assessing risk reporting, dashboards, or control testing results.</li><li>Proficiency with reporting and data analysis tools (Excel, SQL, Power BI, Tableau).</li><li>Familiarity with database systems and enterprise risk platforms.</li><li>Strong analytical and critical thinking skills with high attention to detail.</li><li>Excellent communication skills, with the ability to distill complex findings for senior stakeholders.</li><li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li><li>Strong collaboration and influencing skills across a matrixed organization.</li><li>High integrity and willingness to challenge assumptions constructively.</li></ul>GuardianSalary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager-Risk Management

American Express Travel Related Services Company, Inc. seeks Senior Technical Program Managers to drive the development and delivery of technical products and solutions for our customers. Engage with product owners, business stakeholders, and delivery teams to understand business needs and identify solutions. Coordinate with business units to prioritize, plan, and execute development schedules in-line with product development initiatives and regulatory needs. Guide technical teams in the execution of project plans and track team velocity, financials, and other KPIs in relation to project plans and progress reports. Perform reviews of product backlogs, designs, code, test scripts, and results and address delivery impediments or product quality issues. Use technical acumen to provide design alternatives and support team in technical issue resolution. Maintain dependency plans between planned sprints across engineering, infrastructure, and third-parties. Conduct daily stand-ups and retrospectives at the end of each sprint.Position requires a Bachelor’s degree in Computer Science, Engineering, Information Systems, Business Administration, or a related field, followed by 5 years of progressively responsible experience with technical delivery and IT project management. Experience must include 1 year of experience with each of the following: Agile and Scrum project management, including monitoring project budgets, reporting, and ensuring compliance with SDLC protocols; software design, development, testing, and implementation; delivering industry leading solutions to market; technical solution analysis, design, and execution; analysis and research on current business trends and advanced technologies; implementation and execution of Scrum and Agile practices to deliver technology solutions; and algorithms, CD/CI processes and tools, data structures, design patterns, HTML, Java, object-oriented design and coding across a variety of platforms, Rally, SOAP, Waterfall, web design, Web Services, and XML. Telecommuting is available up to 2 days per week.Job Location: Phoenix, AZ&nbsp;Salary Range: $125,986.00 - $190,000.00annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

Senior Technical Program Managers

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Amex Digital Labs team drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced team that levers emerging technologies to develop digital payment and financial services products and engaging membership experiences for Card Members. We often collaborate with technology companies and strategic partners to bring products to market.&nbsp;We are looking for a product director to enable Agentic Commerce and Agentic Partner Experiences for Amex Card Members. This role will focus on the strategy and delivery of novel frameworks and capabilities to ensure Card Members, Amex, and merchants can seamlessly and securely transact. Naturally, the work will involve going deep into existing card payments and agentic experiences. In addition, this product director will lead strategy and development for new Amex Membership experiences within AI-native/LLM partner channels.How will you make an impact in this role?Working together with your team and Labs partners, you will lead.<ul><li>Product Strategy Development:<ul><li>Partner deeply with engineering teams to understand and develop a perspective on evolving technologies (Model Context Protocol, Agent-to-Agent Protocol, Agentic Payments Protocol, x402) for AI agent-facilitated payments and Membership experiences.&nbsp;</li><li>Form a comprehensive strategy for the development of novel frameworks, foundational capabilities, and new products and features.</li></ul></li><li>Product Roadmap Management and Delivery Planning:<ul><li>Drive the development and execution of a detailed product roadmap, prioritizing features, and enhancements to optimize user engagement, repeat usage, and revenue.</li></ul></li><li>Cross-Functional Collaboration:&nbsp;<ul><li>Collaborate closely with and influence engineering, design, business development, enablement, customer servicing, and other teams to seamlessly deliver new features.</li></ul></li><li>Partner Integration &amp; Management:&nbsp;<ul><li>Cultivate relationships with external partner counterparts in support of joint product goals.</li></ul></li><li>User Insights &amp; Analytics:<ul><li>Apply qualitative and quantitative data analysis techniques to gain deep insights into user behavior, preferences, and trends, using findings to refine product strategies, improve user experience, and drive growth.</li></ul></li><li>Team Leadership and Coaching:&nbsp;<ul><li>Provide authentic and empathetic leadership to your product team, fostering a collaborative and high-performing culture. Encourage innovation, continuous learning, and accountability to drive product management excellence.</li></ul></li></ul>Minimum Qualifications:<ul><li>We are seeking a Product Director with a passion for technology, a clear focus on the customer, strong communication skills, and the ability to provide clarity and direction across teams.</li><li>7+ years experience working in product development, either in payments or AI</li><li>Ability to inspire, coach, and lead a high performing team of product managers</li><li>Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality</li><li>Understanding of tech and product development processes, known as a business person who can talk tech</li><li>Ability to reconcile competing needs across customers, stakeholders, and partners; gather the information, assess tradeoffs and risks, gain buy-in, make an informed decision, and support that decision with compelling evidence</li><li>Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities, with an entrepreneurial mindset</li><li>Skilled at transitioning back and forth between big picture strategy and deep details</li><li>Technically literate with a deep appreciation of the engineering team and partnership</li><li>Experience successfully leading and growing partner relationships&nbsp;</li><li>Compelling communication skills, able to effectively convey product strategy and vision, adept at explaining complex concepts to a wide audience&nbsp;</li><li>Ability to prioritize roadmaps across multiple competing priorities and timelines, with consideration of user needs, technical feasibility, and business outcomes&nbsp;</li><li>Clear understanding of customer research frameworks and principles; able to articulate a strong point of view that is backed by knowledge of the industry and customer needs &nbsp;</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director-Digital Product Management, Agentic Commerce

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;The Enterprise Design and Research (EDR) team is passionate about creating customer centric design culture from beginning to end – and we're continually evolving our Customer Experience (CX) practice to meet our Card Members’ changing digital needs.Within EDR, the Customer Experience Insights team (CXI) is looking for a Senior Manager of&nbsp;Customer Experience (CX) Insights. Reporting to the Director of CX Insights, you’ll be responsible for helping teams uncover and translate user needs that drive customer-centered product and design decisions across digital platforms including the website and app.&nbsp;This is a high visibility role requiring thought leadership in Voice of the Customer. The ideal candidate will have extensive experience in analyzing survey results, CX/Voice of the Customer tools and platforms (e.g. Qualtrics) and a proven track record of successfully consulting and partnering with business stakeholders in the digital landscape to increase customer satisfaction.&nbsp;This is a hybrid role based out of New York (preferred) or Phoenix.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.How will you make an impact in this role?Key responsibilities:<ul><li>Connect internal and external satisfaction survey research to identify key insights and ensure stakeholders clearly understand critical opportunities.</li><li>Build up competitive benchmarking capability by conducting external satisfaction studies.</li><li>Act as J.D. Power vendor manager, internal point of contact, and survey expert for all digital studies.</li><li>Partner with J.D. Power to interpret results and present key findings based on leadership priorities.</li><li>Build custom surveys via Qualtrics and strategically embed on Amex’s web and app.</li><li>Conduct ad-hoc consulting work for stakeholders, analyzing quantitative and qualitative survey data, to uncover pain points, drive product improvement, and&nbsp;identify unmet customer needs.</li><li>Present research findings leveraging storytelling methods to engage intimate and large audiences, spanning subject matter experts and digital leadership.</li><li>Empower stakeholders to self-serve through dashboard creation and training in Qualtrics.</li><li>Assess impact of digital experience on card member’s brand perception.</li><li>Monitor website and app product health by consistently tracking satisfaction metrics and reviewing customer feedback to&nbsp;identify anomalies, isolate the root cause, and know when to escalate. (e.g. new feedback themes or reporting of site outages).</li><li>Have a constant pulse on the top pain points and bugs&nbsp;impacting the website and app user experience and communicate findings with key stakeholders.</li></ul>Minimum Qualifications<ul><li>5+ years of experience in VOC/CX/UX discipline including analyzing survey results, preferably with digital consumer products.&nbsp;</li><li>Proficiency using experience management platforms (i.e. Qualtrics, Medallia, etc.) creating dashboards, and writing surveys.</li><li>Proficiency with analyzing large data sets using a variety of methods (i.e. in Excel, experience management platforms, text and statistical analysis tools).&nbsp;</li><li>Experience working with internal business units, preferably analytics, digital product and design teams, and IT/technical partners.&nbsp;</li><li>Strong written communication skills creating detailed and executive reports in PowerPoint.</li><li>Strong verbal communication skills to deliver engaging presentations and relevant training content in both an individual and group setting (virtual or in person).&nbsp;</li><li>Ability to present a compelling, convincing narrative using data to drive change.&nbsp;</li><li>Executive presence, comfortable when communicating with and presenting to senior leadership.</li><li>Ability to work autonomously in an ambiguous environment to improve/transform processes.&nbsp;</li><li>A strong customer-first mindset with a pulse on industry trends and consumer insights.&nbsp;</li><li>Positive attitude, a proactive mindset, and eagerness to learn.&nbsp;</li><li>Flexibility collaborating with colleagues and management across global time zones.&nbsp;</li><li>Strong time management and prioritization skills to meet deadlines.&nbsp;</li></ul>Preferred Qualifications<ul><li>Experience analyzing J.D. Power survey research.</li><li>Experience developing competitive benchmarking strategy. &nbsp;</li><li>Experienced researcher in the digital space.</li><li>Awareness of website and app development best practices.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior UX Researcher

<h3>Job Description:</h3><h3>Relationship Manager</h3>As a Relationship Manager, you will be facilitating relationships with Fidelity’s most valuable clients. Through your honesty and integrity, we know you will inspire client dedication and engagement in order to develop long-lasting, positive relationships with Fidelity. You will learn how to nurture a book of business and successfully find opportunities to add value to the relationship. You will see your impact on the business and have rewarding interactions with clients every single day. <h3>The Expertise We’re Looking For</h3><ul><li>FINRA Series 7 &amp; 63 licensed; Series 65 or 66 licensed and appropriate state registrations OR ability to acquire series 65/66 upon hire</li><li>1-3 years in financial services with an emphasis in providing an excellent customer experience</li><li>Planning experience and knowledge of financial markets and products</li><li>Strong social skills and the ability to deliver highly personalized service to each client</li><li>Ability to find success in a dynamic, deadline driven, and detailed compliance environment</li><li>Ability to think creatively and be comfortable making decisions with the support of your team</li><li>Degree and/or other professional certifications are helpful; if you don’t already have a CFP or degree, our Tuition Reimbursement program can help you obtain one</li></ul><h3>The Purpose of Your Role</h3>The Relationship Manager is a pivotal role within the branch team responsible for fostering client relationships and finding opportunities to deepen the relationship in meaningful ways. You will keep the Financial Consultants organized and ensure the daily work is carried with the client’s needs top of mind.<h3>The Skills You Bring</h3><ul><li>You are able to facilitate setting targeted appointments that improve engagement with clients</li><li>You are client oriented and bring great perspective on financial planning</li><li>You have a vested interest in being an advocate for your clients</li><li>You are professional with a polished communication style compatible with high net worth clientele</li><li>Being coachable, collaborative, and curious are your "go to" attributes</li></ul><h3>Our Investments in You</h3><h3>Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance. We offer training in-branch, regionally, nationally, and virtually to help you with all aspects of your business. You will not fail due to a lack of training or onboarding!</h3><h3>The Value You Deliver</h3><ul><li>You are key to the Fidelity relationship strategy</li><li>Deepening client relationships through long term mentorship</li><li>Collaborating with the Relationship Manager team company wide</li><li>Being responsible for the client contact strategy</li><li>Building long-lasting meaningful relationships with clients</li></ul>The base salary range for this position is $57,000 - $80,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3>Certifications:</h3>Series 07 - FINRA, Series 66 - FINRA<h3>Category:</h3>Relationship Management

Fidelity Investments

Relationship Manager- Morristown, NJ

Store Associate • Part Time or Full Time • Dierbergs Markets Looking for a job where you connect with co-workers, brighten the day of customers and tackle a variety of tasks? Dierbergs, the Hometown Store and the area's premier grocery chain, is hiring for many different roles! We provide excellent benefits, perks, training and growth opportunities to our Associates. Will YOU be next to join our team and experience what Dierbergs has to offer? We have opportunities in each of these areas: <ul><li>Front End: Cashier &amp; Courtesy Associate </li><li>Food Service: Deli/Seafood &amp; Meat </li><li>Store Cleanliness: Maintenance </li><li>Fresh Foods: Produce, Salad Bar, Bakery </li><li>Grocery: Stocker </li><li>Specialty: Floral &amp; Starbucks Barista (Starbucks in select locations) </li></ul> We're looking for people who embody and can BE the following: Be Connected, Be Curious, Be Courageous, Be Caring, Be People Centric, Be a Contributor, Be a Cultivator, and in all you do, Be YOU! Does this sound like you? APPLY NOW. We're hiring! Not yet convinced? Keep reading... What's in it for You? <ul><li> Health and retirement benefits including medical, dental and vision, 401(k) and pension plans - even for part-time Associates (offerings may vary based on role) </li><li> Weekly pay , with overtime for more than 40 hours </li><li> Associate-only savings, free products, bonus points, sweepstakes and more - being a part of our team has its perks with Dierbergs Rewards </li><li> Paid time off coupled with flexible scheduling to fit what's going on in your life </li><li> Employee Assistance Program for you and your family to assist in many of life's challenges, from short-term counseling, legal questions to financial guidance </li><li> Wellness initiatives and volunteer opportunities to keep you healthy, engaged and involved </li><li> Rewards, recognition and appreciation programs and events to spotlight you AND your exceptional talents </li><li> Opportunity to Grow Every Day by building knowledge, supporting growth and creating connections - Let's GROW! </li><li> Career advancement and growth opportunities through GROWU, our Learning &amp; Development program for current and future Leaders </li></ul> Our Commitment to You: <ul><li>You are the heart of Dierbergs - and you matter to us </li><li>We will make you feel welcome, included and celebrated </li><li>We will provide the stability that our many years of experience can offer </li><li>We will encourage your innovative spirit and transformational ideas </li><li>We will help you grow, both professionally and personally </li><li>We enjoy our work, our teams and our wins - and have fun together </li></ul> The Fine Print <ul><li>You're able to work weekends and holidays </li><li>You're at least 16 years of age </li><li>You're open to being cross trained in different roles and departments </li><li>You're able to be on your feet, performing actions that require reaching, bending, pushing, pulling and lifting as much as 40 pounds (physical requirements may vary based on role) </li></ul> This description is representative only and is not exhaustive of the tasks that an Associate may be required to perform.

Dierbergs Markets Inc

Store Associate

<h3>Job Description:</h3>A Fidelity Assistant Branch Manager partners with senior management to lead a team of successful sales and service associates, as they prepare to run their own branch. Your visionary spirit enables you to find happiness in all areas of branch life. You understand the ins and outs of both sales and operational activities within a branch environment. Your strategic mindset is what makes your branch stand out against our competitors.The Expertise We’re Looking For<ul><li>We ask that you have at least five years in financial sales role</li><li>We believe that three or more years of management within a financial services environment is helpful</li><li>The Series 7 and 66 or 63/65 are required, additionally we would want you to obtain the Series 9/10 and Insurance licenses within 60 days of hire</li></ul>The Purpose of Your RoleOur intention for this management team member is to be in a developmental role for 12-24 months. It serves to develop and acclimate talent across the investor center network while providing support to the assigned Branch Manager. During the tenure of this role, you may provide assistance in more than one branch and/or the primary branch location may change during the program.The Skills You Bring<ul><li>Your background in relationship management and deep understanding of financial services</li><li>Impressive time-management skills and ability to execute on multiple priorities</li><li>You have a natural ability to influence and enhance the sales skills of others</li><li>Validated grasp of compliance and regulatory guidelines</li><li>Professional demeanor and excellent interpersonal skills</li><li>Positive attitude, empowering business professionalism and strong work ethic with high level of integrity</li></ul>The Value You Deliver<ul><li>Supporting the Branch Manager in building a strong sales team and developing service associates that can cultivate revenue opportunities while ensuring high levels of customer happiness</li><li>Implementing national initiatives to grow business through in-branch customer contact, local marketing, educational seminars and client appreciation</li><li>Overseeing operational activities, including supervision of local risk and compliance issues and customer concerns</li><li>Fostering the development of a group of associates by training, mentoring, counseling, and motivating branch representatives</li></ul>How Your Work Impacts the OrganizationIf your dreams are to run your own branch, this role is your first step. You’ll learn everything you need to know about handling a branch, including assisting in the hiring process, learning firsthand how to lead a successful and compliant office, grow the local market and coach and mentor associates.The base salary range for this position is $106,500 - $171,500 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3>Certifications:</h3>Certified Financial Planner (CFP) - Issuing Authority, Series 07 - FINRA, Series 09 - FINRA, Series 10 - FINRA, Series 63 - FINRA, Series 65 - FINRA, Series 66 - FINRA<h3>Category:</h3>Sales

Branch Leader - Edina, MN

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Resy is looking to add a Partner Success Manager to the Partner Success team. The primary function of the PSM role is to empower and support the high-touch segment of our ResyOS restaurant base via a proactive &amp; targeted engagement model. PSMs will nurture 1:1 relationships with high-value restaurants in priority cities, taking a consultative approach to strengthening the foundation of a long-term partnership, driving product adoption &amp; engagement, developing advocacy, and becoming a trusted advisor. Nurturing the key restaurant partners that we have in these cities is critical to the growth of the market and evolution of the partner relationship with Resy/Amex.&nbsp;&nbsp;PSMs will develop a deep understanding of discovery, data analysis, advocacy, and thought leadership, which will in turn help guide the strategy &amp; tactics paramount to success for our internal business and for our partner relationships.&nbsp;&nbsp;The PSM should be a resource to and work with stakeholders across the organization. This role requires close collaboration with Support, Implementation, Sales, Product, Marketing, Data, and Strategic Partnerships Teams. &nbsp;&nbsp;This posting is a for a United States position. Candidates should reside in Los Angeles, CA, and expect to be partner-facing.WHAT YOU'LL DO:&nbsp;<ul><li>Identify restaurant operator expectations, values, and desired outcomes, and create manageable success plans with the partner</li></ul><ul><li>Execute proactive and predictive account management&nbsp;</li></ul><ul><li>Be a restaurant-facing trusted advisor&nbsp;</li></ul><ul><li>Nurture advocacy with our restaurant partners and drive value-add opportunities to their business</li></ul><ul><li>Maintain deep product knowledge and use-cases, including familiarity with the product roadmap and release schedule&nbsp;</li></ul><ul><li>Identify and qualify engagement opportunities: up-sells, cross-sells, programming</li></ul><ul><li>Identify and overcome objections that reinforce a true partnership</li></ul><ul><li>Gain competency with identifying churn risk, facilitating de-escalations, and appropriately managing restaurant departures</li></ul>WHO YOU ARE:&nbsp;&nbsp;<ul><li>Restaurant or Hospitality experience required&nbsp;</li></ul><ul><li>2+ years in a customer-facing or -experience role&nbsp;</li></ul><ul><li>In-market presence required</li></ul><ul><li>Excellent written and verbal communications&nbsp;&nbsp;</li></ul><ul><li>Exceptional organization and time-management are critical to this role&nbsp;&nbsp;</li></ul><ul><li>Proficiency with data analysis strongly preferred (i.e. Looker, Tableau, Excel)  &nbsp;&nbsp;</li></ul><ul><li>Experience with Salesforce, MS Office Suite, iOS, Looker, Tableau, Atlassian a huge plus</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Resy Partner Success Manager (Los Angeles, CA)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Department:The Network &amp; Acquiring Solutions team at American Express powers global payments, working across business units and with key industry stakeholders. We tackle critical challenges like securing online transactions and driving innovation in payment solutions.The Network &amp; Acquirer Solutions team is modernizing our payments network with products like Debit, QR, Tokenization and Account to Account payments, enabling expansion into new markets, customer acquisition, and regulatory compliance.Role Overview:As a Business Architecture Senior Manager for Network and Acquirer Solutions you will define the future business capabilities of the Payments Network in GMNS. You’ll work with business partners to understand strategic goals, analyze the associated business capabilities, and determine opportunities for re-use or transformation. You’ll solve complex problems, assess alternative solutions, and design innovative deliverables that align with strategic goals. You’ll also build relationships across teams, influence stakeholders, and present insights to senior leadership.Key Responsibilities:·Collaborate with business partners to define scope, value, and strategic alignment of priorities.·Lead transformational initiatives, enhancing and introducing new network capabilities.·Present complex ideas clearly to senior leadership.·Provide consultancy on network ecosystems, capabilities, and discovery best practices.·Deliver solutions with business and technology partners.Qualifications:·Strong strategic thinking and problem-solving skills.·Business Process Modelling, data &amp; insight analysis·Excellent communication and ability to elicit and translate business needs into technical requirements·Strong analytical skills with the ability to clearly articulate complexities·Strong collaboration, presentation and influencing skills·Proven experience driving results in a global environment·Experience in business architecture, business transformation and Agile frameworks would be preferred.·Payments industry and Business Architecture experience is preferred but not essential.Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:·Competitive base salaries&nbsp;·Bonus incentives&nbsp;·6% Company Match on retirement savings plan&nbsp;·Free financial coaching and financial well-being support&nbsp;·Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;·Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;·20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;·Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;·Free and confidential counseling support through our Healthy Minds program&nbsp;·Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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