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<h3>Job Description:</h3>Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Covington site.In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and​ connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role. ​What to expect…As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences.<ul><li>Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.</li><li>In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.</li><li>Rewards &amp; Recognition: Your achievements will be celebrated as you progress through the program.</li><li>This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.</li></ul>The Skills You Bring<ul><li>Ability to establish rapport and relationships through effective communication</li><li>Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.</li><li>Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)</li><li>Proficiency in navigating and troubleshooting basic technology issues or systems.</li><li>Handle a variety of situations and conversations driving towards a resolution suitable for all</li><li>Self-motivated teammate with strong social skills who brings energy and passion to the team</li><li>Minimum 1 year of customer service experience</li><li>High School diploma or GED required</li></ul>The Value You Deliver<ul><li>A passion for helping people</li><li>Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making</li><li>Provide outstanding customer service and communication via voice or digital channels</li></ul>Note: Fidelity is not providing immigration sponsorship for this position Our Investments in YouOur benefit programs are crafted to help you and your loved ones strike the perfect balance. <a href="https://jobs.fidelity.com/media/tx0gn13m/fid-2025-tpbs-fca-region2.pdf" target="_blank">Click here to learn about a few featured benefits (not all benefits are listed)</a>Shifts and Hours: Monday – Friday. Training hours are 8:30am – 5:00pm EST and post training must be able to work an 8hr shift between the hours of 8:30am – 8:30pm EST<h3>Certifications:</h3><h3>Category:</h3>Customer ServiceFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Fidelity Investments

Customer Support Representative - Covington

<h3>Job Description:</h3>Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) in our Albuquerque site.In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and​ connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role. ​What to expect…As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences.<ul><li>Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.</li><li>In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.</li><li>Rewards &amp; Recognition: Your achievements will be celebrated as you progress through the program.</li><li>This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.</li></ul>The Skills You Bring<ul><li>Ability to establish rapport and relationships through effective communication</li><li>Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.</li><li>Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)</li><li>Proficiency in navigating and troubleshooting basic technology issues or systems.</li><li>Handle a variety of situations and conversations driving towards a resolution suitable for all</li><li>Self-motivated teammate with strong social skills who brings energy and passion to the team</li><li>Minimum 1 year of customer service experience</li><li>High School diploma or GED required</li></ul>The Value You Deliver<ul><li>A passion for helping people</li><li>Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making</li><li>Provide outstanding customer service and communication via voice or digital channels</li></ul>Note: Fidelity is not providing immigration sponsorship for this position Our Investments in YouOur benefit programs are crafted to help you and your loved ones strike the perfect balance. <a href="https://jobs.fidelity.com/media/m0ea1x0j/fid-2025-tpbs-fca-region3.pdf" target="_blank">Click here to learn about a few featured benefits (not all benefits are listed)</a>Shifts and Hours: Monday – Friday. Training hours are 7:30am – 4:00pm MST and post training must be able to work an 8hr shift between the hours of 7:00am – 10:00pm MST<h3>Certifications:</h3><h3>Category:</h3>Customer ServiceFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Entry Level Customer Service - Albuquerque

<h3>Job Description:</h3>Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Bilingual Financial Customer Associates (FCA) in our Merrimack site. We have multiple Spanish teams that provide financial support to our customers world-wide. All training and onboarding support is provided in English, with the possibility of joining our Spanish teams once proficient in servicing calls in English. If you are comfortable having conversations over the phone in either English or Spanish, this opportunity is for YOU.In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and​ connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role. ​What to expect…As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences.<ul><li>Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.</li><li>In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.</li><li>Rewards &amp; Recognition: Your achievements will be celebrated as you progress through the program.</li><li>This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.</li></ul>The Skills You Bring<ul><li>Ability to establish rapport and relationships through effective communication</li><li>Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.</li><li>Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)</li><li>Proficiency in navigating and troubleshooting basic technology issues or systems.</li><li>Handle a variety of situations and conversations driving towards a resolution suitable for all</li><li>Self-motivated teammate with strong social skills who brings energy and passion to the team</li><li>Minimum 1 year of customer service experience</li><li>High School diploma or GED required</li></ul>The Value You Deliver<ul><li>A passion for helping people</li><li>Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making</li><li>Provide outstanding customer service and communication via voice or digital channels</li></ul>Note: Fidelity is not providing immigration sponsorship for this position Our Investments in YouOur benefit programs are crafted to help you and your loved ones strike the perfect balance. <a href="https://jobs.fidelity.com/media/ikpdyse5/fid-2025-tpbs-fca-region1.pdf" target="_blank">Click here to learn about a few featured benefits (not all benefits are listed)</a>Shifts and Hours: Monday – Friday. Training hours are 8:30am – 5:00pm EST and post training must be able to work an 8hr shift between the hours of 10am – Midnight EST<h3>Certifications:</h3><h3>Category:</h3>Customer ServiceFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Financial Customer Associate - Bilingual- Merrimack

<h3>Job Description:</h3>Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Albuquerque site.In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and​ connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role. ​What to expect…As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences.<ul><li>Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.</li><li>In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.</li><li>Rewards &amp; Recognition: Your achievements will be celebrated as you progress through the program.</li><li>This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.</li></ul>The Skills You Bring<ul><li>Ability to establish rapport and relationships through effective communication</li><li>Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.</li><li>Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)</li><li>Proficiency in navigating and troubleshooting basic technology issues or systems.</li><li>Handle a variety of situations and conversations driving towards a resolution suitable for all</li><li>Self-motivated teammate with strong social skills who brings energy and passion to the team</li><li>Minimum 1 year of customer service experience</li><li>High School diploma or GED required</li></ul>The Value You Deliver<ul><li>A passion for helping people</li><li>Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making</li><li>Provide outstanding customer service and communication via voice or digital channels</li></ul>Note: Fidelity is not providing immigration sponsorship for this position Our Investments in YouOur benefit programs are crafted to help you and your loved ones strike the perfect balance. <a href="https://jobs.fidelity.com/media/m0ea1x0j/fid-2025-tpbs-fca-region3.pdf" target="_blank">Click here to learn about a few featured benefits (not all benefits are listed)</a>Shifts and Hours: Monday – Friday. Training hours are 7:30am – 4:00pm MST and post training must be able to work an 8hr shift between the hours of 7:00am – 10:00pm MST<h3>Certifications:</h3><h3>Category:</h3>Customer ServiceFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Financial Customer Associate - Albuquerque

<h3>Job Description:</h3>Job Title – Lead- Operating Systems ProgrammingOpportunity for a Mainframe z/OS Principal Operating Systems Programmer to support break fix, maintenance, service improvement and Business and infrastructure project delivery.The Purpose of This RoleThe Mainframe Storage group provides a variety of services related to (z/OS) systems at Fidelity. Those services might include but are not necessarily limited to: Basic technology and infrastructures:<ul><li>Computing systems, <a href="http://itcompetency.fmr.com/comlibry/applications.aspx" target="_blank">applications</a>, and languages,</li><li>Data structures, databases, files, and I/O,</li><li><a href="http://itcompetency.fmr.com/comlibry/System_Administration.aspx" target="_blank">System Administration,</a></li><li><a href="http://itcompetency.fmr.com/comlibry/Network.aspxl" target="_blank">Network,</a>*</li><li><a href="http://itcompetency.fmr.com/comlibry/Network_Administration.aspx" target="_blank">Network Administration,</a>*</li><li><a href="http://itcompetency.fmr.com/comlibry/Hardware.aspx" target="_blank">Hardware,</a></li></ul> Business knowledge:<ul><li><a href="http://itcompetency.fmr.com/comlibry/Business_and_IT_Functional_Knowledge.aspx" target="_blank">Business and IT functional knowledge</a>,</li><li><a href="http://itcompetency.fmr.com/comlibry/IT_Trends_and_Emerging_Technologies.aspx" target="_blank">IT trends and emerging technologies</a>,</li><li><a href="http://itcompetency.fmr.com/comlibry/Collaboration_and_Relationships.aspx" target="_blank">Collaboration and relationship management,</a></li><li><a href="http://itcompetency.fmr.com/comlibry/Operational_Excellence.aspx" target="_blank">Operational excellence;</a></li></ul>The Value You Deliver<ul><li>1 High level language (other than REXX), examples are SAS/Easytrieve/Java/ISPF Dialogs/Cobol/Assembler.</li><li>Basic REXX knowledge (modifying existing programs) .</li><li>ISPF/TSO structures (ALTLIB, LIBDEF, MENU, REXX usage for product invocation).</li><li>Coding new IVPs, which may include the use of an IVP REXX checking routine.</li><li>Understanding of AUTOIVP/FIDDASH/FIDCLONE/AUTOSTAGE functionality.</li><li>Use of jChange for change processing.</li><li>Understand the IPL Process/Flow from the LOAD Address/LOADPARM through IVP5.</li><li>Overview of the z/OS Storage Map, including 24/31/64, the “16MB line” and “the Bar”.</li><li>Participate in the MOC rotation.</li><li>Full problem resolution – Open issue, diagnose, fix (for less critical problems).</li><li>DR understanding.</li><li>Resolve health Checker issues.</li><li>Basic SLIP processing (set slip for abend, display slip, enable, disable and delete commands).</li><li>Install less complex OEM products.</li><li>Become SME for 2 products (IBM or Non-IBM).</li><li>Become secondary SME for 5 additional products (means some knowledge)</li><li>Basic SMP/E knowledge.</li><li>Increased diagnostic skills, understanding abend and wait state code, appreciation of the PSW.</li><li>Understand PARMLIB naming convention standards.</li><li>Understand and update common PARMLIB members.</li></ul><ul><li>IBM and other vendor Utilities to senior levels.</li><li>Intermediate OSS Standards – SYSPLEX &amp; LPAR naming conventions, DASD naming conventions, IBM/OEM SYSRES knowledge, Clone Rollout process, RES vs Non-RES considerations, dataset naming standards (TECH, MAINT, SYSx). </li><li>Able to initiate maintenance and follow an APAR or PTF through the entire life cycle.</li><li>Intermediate Diagnosis with available messaging.</li><li>Open problems with IBM (IBMLINK) and CA (Support Connect) and send diagnostic data (other vendors not reqd but nice to have).</li><li>Assist with the product installation of an OEM product, and perform, as the SME, product upgrade to new release or version preserving permanent records and documentation to standard.</li><li>Update OSS Sharepoint site in particular use of the OSS Turnover for search and creation of items.</li><li>Learn a few useful operator commands (20).</li><li>Understand and use Service Manager &amp; PPM.</li><li>Intermediate REXX knowledge (understanding more complex existing programs, write new programs).</li><li>Advanced level of diagnosis for wait state conditions and how to resolve them.</li><li>Advanced level of diagnosis for system ABEND codes and their relationship to SVCs.</li><li>Implement upgrades to existing products, with an understanding of what the product does and implications of new features/enhancements that could affect the current release.</li><li>Implementation of complex products and subsystem changes with little or no oversight.</li><li>Participate in the OEM Coordinator role.</li><li>Basic understanding of Logstreams (DASD/CF), including commands to display information.</li><li>Familiarity with IPCS, for DAE and SADUMP.</li><li>Overview of paging, how it works, RSM/VSM/ASM, Page Datasets (Common/PLPA/LOCAL).</li><li>Trace setting and gathering for GTF and Component Trace.</li><li>Advanced Slip settings (IF/SA/SB).</li><li>Diagnostic commands for XCF, GRS conflicts.</li><li>Increased understanding of PARMLIB members and their relationship, including Dynamic commands.</li><li>Advanced DUMP knowledge (issuing commands with and without automation).</li><li>Become SME for 5 products (IBM or Non-IBM).</li><li>Become secondary SME for 10 additional products (means some knowledge).</li><li>Intermediate SMP/E knowledge, diagnostics and debugging of issues.</li><li>Understand the IBM Hiper Process.</li><li>Install ServerPac for new Operating System (supervised).</li><li>Understand Shopz and SMP/E Internet Retrieval.</li><li>Basic USS and zFS knowledge including use of BPXMTEXT for message/codes lookup.</li><li>Understand HOOKJOB.</li><li>Understand, investigate and fix IVP errors.</li><li>Increase knowledge of the IPL process.</li><li>Knowledge of TCPIP</li><li>Knowledge in VTAM</li><li>Knowledge in Connect FTP,SFTP,Connect Direct</li></ul>The Skills that are Key to this roleTechnical / Behavioral<ul><li>Incident and Problem resolution in all LBG Mainframe z/OS areas</li><li>Contribute to Service improvement plans for Mainframe z/OS environments</li><li>Deliver Mainframe z/OS sysprog for Business projects</li><li>Lead improvement initiatives in the Mainframe z/OS technical area</li><li>Contribute to key Infrastructure delivery projects</li><li>Ensure Incidents and Problems are resolved in line with SD Service Assurance targets</li><li>Ensure processes and procedures are strictly adhered to</li><li>Raise Change records to fix hardware and software issues with the backup service</li><li>Work collaboratively across the wider Storage team to help develop, promote and implement process initiatives</li></ul>. The Skills that are Good To Have for this role<ul><li>Good verbal and written communication skills</li><li>Good interpersonal skills, ability to maintain good working relationships with India and onsite partner teams</li><li>Must be able to act as a team player as well as work independently</li><li>Adhere to all FIDELITY standard operating procedures (e.g. Change Control, Problem Management, etc)</li><li>Must be a quick learner and adapt to new tools and technologies</li><li>Project management capability would be an added advantage.</li><li>Provide 24x7 On-Call Support</li><li>Willingness to work off hours as per company standards</li></ul>How Your Work Impacts the OrganizationEI (Enterprise Infrastructure) India started operations in 2004 to help our partners take advantage of the global capability in providing operational support using the follow the sun model. Today the team covers multiple technologies in remote infrastructure support covering production, engineering, application and database support. EI India plays a key role in global workforce augmentation and supports all the EI verticals, including 24X7 operations in some areas. The team’s endeavour has been to provide increased value to our partners through operational excellence and innovation with a focus on stability.The Expertise We’re Looking For<ul><li>Bachelor’s degree</li><li>5+ years of technical experience in MF z/OS Support</li></ul>Location : ChennaiShift timings: 8.30 – 5.30/11.00 – 20: 00<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Lead- Operating Systems Programmer

<h3>Job Description:</h3><h3>Financial Consultant</h3>If you no longer want to spend your time on sourcing new clients and would rather have the time to deepen relationships and create complex financial plans, then join a team that is a stable industry leader. Fidelity provides a business model with an existing client base and institutional feeders of business that is unmatched in the industry. At Fidelity, we empower professional growth, flexibility and support thus enabling long-term success for you and our clients.<h3>The Purpose of Your Role</h3>Working in our Investor Center, you will engage face-to-face with your customers, offering guidance and personalized planning, while helping extend the reach of the firm's brand. We fully support you with an open architecture product platform and top resources in the financial industry, while you nurture relationships with an existing client base.<h3>The Expertise We’re Looking For</h3><ul><li>Previous success in building relationships, uncovering needs and recommending solutions</li><li>FINRA Series 7 &amp; 63 licensed; Series 65 or 66 licensed and appropriate state registrations OR ability to acquire series 65/66 upon hire</li><li>Keen ability to present complex solutions to a knowledgeable client base while building rapport and credibility</li><li>Degree and/or other professional certifications are helpful; if you do not already have a CFP or degree, our Tuition Reimbursement program can help you obtain one</li></ul><h3>The Skills You Bring</h3><ul><li>Ability to thoughtfully introduce your clients to different investment strategies and bring together additional client assets while engaging in positive, client-centered discussions</li><li>Being coachable, collaborative, and curious are your "go to" attributes</li><li>Committed to delivering an outstanding customer experience with a passion for seeing others thrive</li><li>Motivated by results and finding solutions, you take initiative and exceed customer expectations</li><li>Extensive knowledge of investment solutions</li></ul><h3>Our Investments in You</h3>Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance. We offer training in-branch, regionally, nationally, and virtually to help you with all aspects of your business. You will not fail due to a lack of training or onboarding!<h3>The Value You Deliver</h3><ul><li>Your integrity, insights, interpersonal skills, and meticulous planning allows you to mentor and support your customers as they look to reach their retirement goals</li><li>Supporting our clients by providing comprehensive investment solutions and retirement plans to meet their needs both now and for their future</li><li>Effectively engage clients through personal interactions, reflecting your interpersonal communication and relationship building skills</li><li>You have a steadfast commitment to your clients while making a positive impact in the community</li></ul>The base salary range for this position is $55,000 - $75,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3>Certified Financial Planner ® / CFP-® - Issuing Authority, Series 07 - FINRA, Series 63 - FINRA, Series 65 - FINRA, Series 66 - FINRA<h3>Category:</h3>Sales

Financial Consultant - Bethesda, MD

<h3>Job Description:</h3>Passionate about search engine marketing and interested in joining a growing set of media leaders and search specialists working in financial marketing? We are looking for a result-driven search marketer who will be responsible for driving strategy and execution of search engine marketing initiatives supporting Fidelity business units. The ideal candidate is passionate about search marketing and has advanced knowledge of SEM, SEO, and AdTech in order to drive performance, findability, and advance the capability. The Purpose of Your RoleYou will lead all aspects of paid search management, including keyword strategy, budget allocation, ad copy, testing, and audience strategy specific to the lines of business you are aligned to. With partnership and support from an external agency team for implementation, you will advise on bid strategy and optimization of those campaigns. You will work as part of an integrated marketing team, collaborating with Paid Media, Communications Strategy, Onsite Marketing, Content, UXC, and Analytics.As a critical consultant on SEO relative to the business units you support, you will partner with product teams to advise on best practice, conduct keyword research, implement page audits, and identify opportunities to optimize webpage content that can maximize organic findability.You will contribute thought leadership and POV within the team as it relates to the evolving search landscape, channel trends, analysis of consumer search behavior, insights around competitor strategies and lead or contribute toward workstreams that evolve or enhance the practice internally.The Expertise and Skills You Bring<ul><li>8+ years experience in Search Marketing; Google Ads certified</li><li>Strong understanding of search engine platforms, algorithms and ranking factors</li><li>Proven experience creating highly targeted campaigns combining 1P audience targeting, in-market audiences and keyword match types to drive qualified traffic to the site</li><li>Firm understanding of metrics; CPC, CTR, ROI, and working with different measurement systems and attribution methodologies</li><li>Excellent analytical skills and the ability to interpret data to optimize and inform iterative testing</li><li>Proficiency in SEO standards, website content structure, and information architecture</li><li>Familiarity with App Store Optimization (ASO) practices across Google App Campaign and Apple Search Ads</li><li>Excellent organizational, project management, and communication skills</li></ul>The Value You Deliver<ul><li>Achieve growth against primary KPIs (New Money, New Individuals)</li><li>Define the role of search as part of an integrated channel strategy</li><li>Manage multiple search campaign simultaneously and represent search and findability efforts within the business marketing teams you support</li><li>Drive campaign performance through data-driven analysis, testing, and continuous optimization</li><li>Translate performance data into clear insights and action items</li><li>Stay updated with platforms changes, industry trends, and emerging tools or tactics</li><li>Understanding of SEO best practices, performing on-page content audits, advising on keyword strategy, meta data, and recommending content optimizations</li></ul>How Your Work Impacts the OrganizationThe Media and Search team, part of the Channel Marketing organization, resides within the Marketing Domain and supports all business units within the firm as an enterprise function. The internal marketing organization is led by the firm’s Head of Marketing and Social Platforms.<h3>Certifications:</h3><h3>Category:</h3>MarketingFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Director, Channel Marketing (Search)

Join the Clean Energy RevolutionBecome a Manager of Demand Side Management Operations Supportat Southern California Edison (SCE) and build a better tomorrow. In this job, you will assume responsibility for the staff who support SCE’s portfolio of Demand Response (DR) programs through program processing, reporting, and customer care activities. You will ensure adequate customer and program support coverage during grid emergencies and work with fellow staff via emergency teams, leadership and others to provide support as needed.&nbsp;&nbsp;SCE’s DR portfolio is evolving, which will require leadership and creativity to innovate on existing programs to ensure SCE’s DR portfolio is meeting the needs of customers, the grid, and environmental goals in California. SCE’s DR programs provide customers the option to receive incentives in exchange for agreeing to reduce their energy demand upon request by SCE. These programs support SCE’s ability to mitigate high energy prices, respond to grid emergencies, and reduce the long-term demand for new power generation resources.&nbsp;As a&nbsp;Manager of Demand Side Management Operations Support, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Influences the strategic direction and short-term vision for the energy efficiency and demand response program with the overall program goals aligned to SCE objectives</li><li>Partners with stakeholders to ensure program success and compliance with regulatory requirements</li><li>Manages budgets and allocate resources effectively to support program initiatives, including funding for customer incentives, technology investments, marketing campaigns, and program evaluation activities</li><li>Establishes performance metrics, key performance indicators (KPIs), and reporting mechanisms to monitor the performance and effectiveness of programs</li><li>Ensures compliance with applicable regulatory frameworks, rules, and reporting requirements related to programs. Stay informed about regulatory changes and proactively adapt the program to meet evolving compliance standards.</li><li>Leads a team responsible for the day-to-day operations of program. Provide guidance, coaching, and performance management to team members, fostering a collaborative and high-performing work environment</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Five or more years combined experience performing or supervising demand response principles, customer programs, or conservation/efficiency initiatives.</li></ul>Preferred Qualifications<ul><li>Bachelor’s Degree</li><li>Experience in the field of electric utility Customer Programs such as Demand Response, grid operations, CAISO energy markets, reliability planning, regulatory, and/or customer side demand program management.</li><li>Demonstrated ability to build collaborative relationships with cross-functional teams and external parties and work through conflicts constructively.&nbsp;</li><li>Knowledge of the California wholesale energy markets and regulatory environment including government agencies such as the CPUC, CAISO, and others.&nbsp;</li><li>Experience conducting thorough research and analysis to ensure compliance with policies, procedures, and CPUC directives.&nbsp;</li><li>Experience developing and implementing strategic business plans that have a large impact on the organization and prioritize strategic initiatives.&nbsp;</li><li>Strong leadership, communication, presentation, and negotiating skills to build consensus with stakeholders to develop and maintain partnerships with support organizations and senior management.&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Broad knowledge of Company and department policies, objectives, strategies, goals, applicable governmental and regulatory laws and requirements, and accounting and budgeting practices.&nbsp;&nbsp;</li><li>Ability to take initiative and accountability for results.&nbsp;</li><li>Ability to follow Edison safety protocols and safe work practices.&nbsp;</li><li>Ability to integrate work across relevant areas, and manage risks and safety appropriately.&nbsp;</li></ul>Additional Information<ul><li>This position’s work mode is&nbsp;hybrid.&nbsp;The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California.  Further details of this work mode will be discussed at the interview stage.&nbsp;The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</li><li>Relocation does not apply to this position.</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Southern California Edison

Manager of Demand Side Management Operations Support

<h3>Job Description:</h3>The RoleThis role in the Product Strategy team at Fidelity Digital Assets will be focused defining of business and product strategy as well as overseeing its execution through delivery of new, innovative products. Focus will be on advancing of our platform capabilities and designing new products for our global institutional client base. This role requires a highly skilled leader with a passion for digital assets, markets, and financial services products. Expertise and Skills you bring<ul><li>Minimum of 8-12 years of experience in financial services, preferably with product management or strategy experience</li><li>Develop and refine product roadmap through your interpretation of market needs, informed by collaboration with clients and other internal or external stakeholders</li><li>Develop business cases for new product offerings, including considerations for commercial value, operations and technology requirements, and compliance with regulations</li><li>Design new products to meet the needs of our customers now and in the future</li><li>Understand the market and underlying technology, helping Fidelity anticipate future needs of our broad client base</li><li>Interact directly with our clients, as well as our internal business partners across technology, risk, compliance, legal, operations and service teams to drive strategic initiatives</li><li>Collaborate across the firm, identifying opportunities for collaboration and influencing the enterprise’s digital assets strategy</li><li>Deep understanding of how capital markets function including market structure, key operational functions, and regulatory constructs</li><li>Demonstrated passion for and knowledge of digital assets and blockchain technology</li><li>Experience in leading product concepts from incubation through to production</li><li>Commercial mindset and understanding of financial concepts; ability to develop quantitative analysis to support product and other investment proposals</li><li>Strong communication and presentation skills</li><li>Ability to influence even when holding a position contrary to the majority </li></ul>The TeamFidelity Digital Assets℠ offers a full-service enterprise-grade platform for securing, trading and supporting digital assets, such as bitcoin and ether. Fidelity Digital Assets℠ combines the operational and technical capabilities of the broader Fidelity organization with dedicated blockchain expertise to deliver a completely new offering for investors.The base salary range for this position is $100,000-$169,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3><h3>Category:</h3>Product Management

Product Strategy Director (Custody and Trading)

<h3>Job Description:</h3>The Role We have an exciting sales opportunity to work with Financial Advisors and Registered Investment Advisors to drive the distribution of Fidelity products, tools, and resources! We seek someone who thrives in a collaborative, driven environment, is passionate about the business and building client relationships, and has a strong sales background. This role provides the opportunity to work with encouraging team members in an organization that is focused on strong client relationships, depth and breadth of both products and resources, along with the growth and development of their employees. Your responsibilities include: Consulting on a wide range of Fidelity products, investment perspectives, and financial markets to assist our clients in their investing goals.Collaborating with Internal partners and Specialists on how to service these professionals and create more opportunities for us to partner with them going forward. The Expertise and Skills You Bring • Bachelor’s Degree required, Master's Degree desired • Series 7 and 63 required • CIMA or CFA desired • Passion for the financial or investment management industry • 5+ years of relevant field sales experience required, working within Financial Services Industry required • Outstanding communication, presentation, negotiation, decision making and multi-tasking abilities • Ability to stay organized, be resourceful, and prioritize ongoing sales opportunities • Ability to represent and knowledge of the following product offerings: Mutual Funds, model portfolios, ETFs, SMAs, Index Funds, alternative investments and retirement solutions • Excellent interpersonal skills that translate into a positive client experience • Passion for sales and the ability to uncover and qualify new opportunities • Commitment to constant self-improvement and exhibit a competitive drive • Ability to thrive in our fast-paced environment and enjoy being part of a strong team • High aptitude to learn new things quickly and adapt to new situations • Effective consultative sales and presentation skills• Must live in Boise, ID area*Note: Fidelity will not provide immigration sponsorship for this position. <h3>Certifications:</h3><h3>Category:</h3>SalesFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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