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Workplace Investing (WI) is looking for our next outstanding Principal Full Stack Engineer to join our WI Sales Demo Platform team! Our mission is to showcase the current and future workplace digital experiences, demonstrating intuitive web and app capabilities. On this squad, you'll be hands-on contributing to building an outstanding demo platform that enables our sales teams to showcase Fidelity offerings and delight prospects. We rapidly incorporate new product experiences, showcasing the power and seamless integration of Fidelity's offerings to drive greater success for WI. This role will play a meaningful role in highlighting the latest WI experiences to potential customers! The Role <ul> <li>Design and develop software solutions that meet functional and non-functional requirements and that are aligned to the platform's strategic direction</li> <li>Participate in design reviews and code reviews.</li> <li>Fully engaging in product quality plan efforts, including test case development, design and code reviews and regression testing.</li> <li>Proactively consider ways to improve engineering practices and optimize platform offerings.</li> </ul> What you bring to our team <ul> <li>A passion for technology and can navigate your way across complex and rapidly-changing landscapes by staying on top of the latest trends and thrive by sharing knowledge.</li> <li>Experience with current development tools including a variety of modern programming languages and frameworks</li> <li>Have an approach of test first development and with the latest test frameworks. We believe that quality is everyone’s job.</li> <li>Possess strong communication skills and technical expertise to drive and participate in meaningful discussions.</li> </ul> Skills and Expertise <ul> <li>+10 years experience developing applications using modern frameworks and technologies with a consistent track record of delivery</li> <li>Experience REST API Design &amp; Development using Java or NodeJS</li> <li>Strong expertise with Angular v17 and up</li> <li>Strong experience working with AWS/Azure</li> <li>Strong experience with Automation Tools/Frameworks (Mocha, Jasmine, Playwright)</li> <li>Expertise with crafting, deploying and maintaining cloud-ready containerized applications</li> <li>Expertise with DevOps, Automated Testing and Continuous Delivery</li> <li>Expertise with building highly scalable and resilient applications</li> <li>Strong intellectual curiosity and willingness to explore new technology stacks and solutions</li> </ul> Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. Join Us At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined. At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working.” We invite you to Find Your Fidelity at fidelitycareers.com. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.

Fidelity TalentSource

Full Stack Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are currently sourcing for a Tax Operations Assistant to work in Boston, MA or Merrimack, NH. The hourly pay rate for this position is $30-$35 per hour. The Role Do you thrive on keeping complex processes organized and running seamlessly? In this role, you’ll be managing and coordinating critical workflows that keep Fidelity’s Corporate Tax Department operating at its best! From overseeing invoicing and purchase orders, to managing tax research subscriptions, to handling and distributing important tax notices from government agencies, you’ll ensure the right information reaches the right people at the right time. Bring your organizational skills and attention to detail—your work will directly support our ability to respond quickly, stay compliant, and drive success at Fidelity! The Expertise and Skills You Bring The ideal candidate will bring strong proficiency in Microsoft Excel, with the ability to manage, analyze, and organize large volumes of data with accuracy and efficiency. Familiarity with the full Microsoft Office suite—particularly Outlook, Word and Excel—will be important for supporting team communications and documentation needs. Success in this role also requires the ability to coordinate multiple priorities simultaneously, take initiative in resolving issues, and maintain exceptional attention to detail when working with critical information such as tax notices and financial records. Strong organizational and communication skills will ensure smooth collaboration across internal teams and external partners, while a proactive, problem-solving mindset will help the candidate thrive in a fast-paced, deadline-driven environment. <ul> <li>Education: Bachelor’s degree preferred, or equivalent relevant experience</li> <li>Experience: Prior experience in a corporate, financial, or administrative environment. Experience with, or interest in learning, procurement systems such as Ariba, and reporting tools such as Power BI or Alteryx.</li> </ul> Please see the below pay rate range for the work location of Boston, MA: $30.00-35.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. The Team The Fidelity Tax Department is a fast-paced, collaborative, and dynamic environment where excellence drives everything we do. Our mission is to deliver best-in-class tax services to Fidelity and its affiliates. By joining the Corporate Tax group, you’ll become part of a team of dedicated professionals who are constantly innovating, refining processes, and finding new ways to deliver high-quality tax solutions. Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelitycareers.com Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a>.

Tax Operations Assistant

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Java/Mainframe Developer in Durham, NC and Westlake, TX! Do you have a passion for developing software using cutting edge frameworks? Then this may be the job for you, Fidelity Brokerage Technology is looking for a Principal Software Engineer who has experience developing Java applications and is capable of developing enterprise applications for our fixed income and forex financial platforms. The Expertise and Skills You Bring <ul> <li> Bachelor’s degree in Computer Science or equivalent. </li><li> 10+ years of experience developing multi-tier distributed application and Mainframe experience </li><li> Expert level knowledge of REST API development </li><li> Demonstrated expertise MQ /Kafka technology to develop and support data ingestion services </li><li> Experience in developing applications that use multi-threaded processing. </li><li> Familiarity using financial messaging protocols like FIX. </li><li> Familiarity with GIT workflow for code check-ins and review </li><li> /deployment tools and techniques like Jenkins, TerraCore, Concourse, Docker etc. </li><li> You have good knowledge of mainframe legacy systems and technology, particularly MQ messaging, CICS, Cobol, VSAM and DB2 databases. </li><li> Knowledge of migrating mainframe applications to the cloud based distributed systems </li><li> Strong software experience in developing and a proven track record of delivering full-stack cloud-based applications. </li><li> Demonstrated expertise in various relational and non-relational database technologies (ideally Oracle/Redis/Aerospike/DynamoDB) </li><li> Experience in UI Development with technologies like Angular, React and others is a big plus. </li><li> You are comfortable working in an Agile software delivery environment, with exposure to continuous integration and continuous delivery tools. </li><li> You have a passion for clean, maintainable code and are always looking to improve your engineering skills in fast-paced, ambiguous environments. </li><li> Learning and adapting new concepts &amp; technologies quickly and implementing them successfully. </li><li> Understanding of fundamental design principles for building a modular and scalable platform. </li><li> You build positive relationships with team members and have excellent verbal and written communication. </li><li> Good communication skills, problem solving skills, and a highly professional attitude are essential for this role. </li></ul> The Team Fixed Income, FX and Syndicate team is committed to providing innovative solutions in the financial domain. As a Senior Software Engineer you will be applying your strong software development and test automation skills to design, develop, test, deploy, maintain and improve Fidelity customer-facing software solutions. Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Senior Java/Mainframe Developer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Systems Engineer (Support) to work in Fidelity’s Cyber Security business unit in Westlake, TX! <h3>The Role </h3> Fidelity Investments is looking for a Senior Systems Engineer to join the Authentication Controls team within Enterprise CyberSecurity. This team provides Single Sign-On (SSO) and multi-factor authentication capabilities for hundreds of applications servicing the needs of the Fidelity workforce. <h3>The Expertise and Skills You Bring </h3> <ul> <li>Bachelor’s degree in Computer Science/Engineering, Information Systems/Science, or a closely related field. </li><li>Experience of supporting single sign on authentication standards, such as one or more of the following: SAML, OpenID Connect, OAuth or Kerberos. </li><li>Strong TCP/IP knowledge and a strong understanding of network infrastructure. </li><li>Knowledge of Active Directory. </li><li>Strong operating systems knowledge: Windows and Linux. </li><li>Minimum of five years of IT experience. </li><li>Excellent problem-solving skills with a commitment to the highest levels of quality. </li></ul> The following skills / experience are highly preferable for this role: <ul> <li>Full stack software development experience (front end and back end). </li><li>Experience with working on one or preferably more of the following: Python, C++, Java/J2EE. </li><li>Experience with: </li><li>Version Control tools like Git. </li><li>Continuous Integration/Continuous Deployment (CI/CD). </li><li>Agile methodologies. </li><li>Experience of working in a cloud environment such as Azure and / or AWS. </li><li>A cyber security certification, such as CISSP. </li></ul> <h3>The Team </h3> Your role in the Authentication Controls team will see you supporting SSO products from the main industry vendors in a scaled, distributed, highly available environment. These solutions enable business units throughout Fidelity to offer SSO services in a secure and highly reliable manner, ensuring they in turn can provide products and services to the standards expected by Fidelity customers.

Systems Engineer (Support)

Senior Full Stack Engineer - WI Digital Platforms Are you a Senior Developer seeking the next growth phase in your career? Our workspace encourages fresh ideas, creative thinking and rewards forward-thinking, passionate individuals. We pride ourselves on a diverse culture that allows you to share, collaborate and be yourself in a highly dynamic and inclusive workplace. Workplace Investing (WI) helps employers lead a successful benefits program to improve their employees’ overall well-being. If you enjoy working on an Agile team and have a passion to use technology to tackle business problems, then our WI Digital Platforms team could be your new home! The Expertise You Have <ul> <li>Bachelor’s or post-primary degree in a Technology-related subject area. </li><li>5 or more years’ development experience with 3+ in front-end development. </li><li>Experience in building full stack web solutions. </li><li>Passion for delivering the best end user journeys. </li><li>Expertise in delivering front-end solutions and mid-tier services. </li></ul> The Skills You Bring <ul> <li>Strong knowledge of Java, Spring, RESTful services, JUnit. </li><li>Solid experience with web fundamentals like HTML5, CSS and JavaScript. </li><li>Expertise in building responsive web applications. </li><li>Solid experience of front-end frameworks such as Angular or React, or any other equivalent UI framework, e.g., NodeJS and NPM. </li><li>Proficient with release management, source control and CI/CD technologies, e.g. Jenkins, Git, Maven, etc. </li><li>Ability to apply previous experience of Automation Tools/Test Frameworks (e.g., Jasmine, Mocha, Selenium, Protractor, etc.). </li><li>Experience with any of the following a plus: Artifactory, Monorepo, Apache Camel, AWS / ECS / EKS, code analysis tools, e.g. Veracode, SOASTA, Sonar, JaCoCo, etc. </li></ul> The Value You Deliver <ul> <li>Collaborative working relationships with the Product Area as part of a global Agile team of architects, analysts and developers using Scrum. </li><li>Providing technical expertise in the UI, application and service tiers. </li><li>Leading and guiding junior team members. </li><li>Delivering high quality, timely, cost effective and maintainable software solutions in an Agile environment to meet functional and non-functional business requirements. </li><li>Giving your expertise to further Product Area and Technology capabilities outside the squad. </li></ul> Please see the below pay rate range for the work location of Smithfield, RI only: $55 - 75 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Machine Learning Ops Engineer Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Machine Learning Ops Engineer in Westlake, TX The FI AI and Analytics Platform team is seeking a passionate Machine Learning Operations Engineer to work on the AI/ML platform in support of our FI Business partners. As an MLOps Engineer, you will be responsible for developing and maintaining the infrastructure and tools required to support machine learning models deployment and monitoring. Our team provides modern cloud-based data solutions for the broader FI organization that enables the Sales, Marketing, Finance, and AI/ML Analytics capabilities. This role will be a key contributor of solutions that support the Data Science Agile teams, in the FI Data Engineering and Enablement Product Area. The Expertise and Skills You Bring <ul> <li>Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field </li><li>3+ years of experience in MLOps, DevOps, or a related field with a focus on machine learning </li><li>1+ years of experience developing solutions on the AWS cloud platform </li><li>Proficient in Python and/or Java, with strong coding and debugging skills </li><li>Exposure to continuous integration &amp; delivery (CI/CD) practices </li><li>Proven experience with building container-based systems such as Docker </li></ul> Responsibilities: <ul> <li>Model Deployment and Management: Develop and manage the deployment of machine learning models in production environments, ensuring scalability, reliability, and efficiency. </li><li>Infrastructure Automation: Design and implement automated workflows and pipelines for model training, testing, and deployment using tools like Jenkins, Docker, and Kubernetes. </li><li>API Development: Design, develop, and maintain robust APIs for model integration with various applications and services. </li><li>Collaboration: Work closely with data scientists, software engineers, and other stakeholders to understand requirements and translate them into technical solutions. </li><li>Monitoring and Optimization: Implement monitoring and logging solutions to track model performance and system health, optimizing as necessary to meet business objectives. </li><li>Security and Compliance: Ensure that all deployed models and systems align with industry standards and regulations, implementing vital security measures. </li></ul> Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Machine Learning Ops Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an RPA Analyst to work in Fidelity’s Charitable group in Westlake, TX! <h3>The Role</h3> The Fidelity Charitable light automation analyst will be supporting Fidelity Charitable’ s operational teams with various automation and reporting/data needs. Your responsibilities will range from applying groundbreaking tools such as RPA, Power Automate, Tableau and others to ultimately help the teams achieve their goals. <h3>The Expertise and Skills You Bring</h3> <ul> <li>Drive customer experience for both internal and external partners </li><li>Experience with various light automation tools (RPA: Blue Prism, Power Automate, macro development) preferred. </li><li>Should be comfortable with SQL queries. </li><li>Minimum of 12 months’ experience in design, configuration, testing and support of automated processes and data reporting. </li><li>Experience working closely with business functions, developing, and analyzing requirements, creating test cases, and preparing reports, user guides, and other supporting materials. </li><li>Comfortable challenging the status quo and proposing new opportunities to business partners. </li><li>Excellent analytical and quantitative problem-solving skills; ability to interpret data to drive business decisions. </li><li>Demonstrate a high level of accuracy/attention to detail. </li><li>Ability to work independently and manage multiple projects, as well as collaborate within a team. </li></ul> <h3>The Purpose of Your Role:</h3> <ul> <li>Work with authorities and process owners across Fidelity Charitable to understand and assist with the development of their automated solution design, ensuring they deliver a solution that meets RPA/UDA technical requirements. </li><li>Assist businesses with opportunity assessments to identify and prioritize business processes that are potential candidates for automation. </li><li>Help business units retrieve necessary data and help to analyze. </li><li>Act as a central point of knowledge and control owner for automation capabilities and support the development and testing of proof-of-concept initiatives. </li><li>Provide support and resolution of any production incidents or outages related to automated solutions. </li><li>Fully and clearly document business processes. </li></ul> <h3>The Team</h3> Fidelity Charitable is the brand name for the Fidelity® Charitable Gift Fund, an independent public charity, established in 1991 with the mission to further the American tradition of philanthropy by providing programs that make charitable giving simple and effective. Our culture is compassionate, empowered, and innovative. You will build a legacy, embody the vision of our founder, and shape the future of philanthropy. As part of Fidelity Charitable’s Data &amp; Shared Services Product Area, you will join a team responsible for the robust data ecosystem the Charity relies upon to deliver significant philanthropic benefit to our donors and non-profit organizations. Personally, you will have a key role in developing a culture of quality data, by embedding Data Quality principles in the Charity’s core business and technical functions.

RPA Analyst

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an RPA and Data Analyst to work in Fidelity’s Charitable group in Westlake, TX! <h3>The Role</h3> We are seeking a motivated Entry-Level Developer to support the development of Tableau dashboards using Snowflake as a data source, and to assist in building intelligent automation solutions using Power Automate RPA tools. This role requires foundational knowledge of SQL and experience with data visualization platforms such as Tableau, Power BI, or similar. The ideal candidate will contribute to designing, deploying, and maintaining automation and reporting solutions that enhance operational efficiency and enable data-driven decision-making across business units. <h3>The Expertise and Skills You Bring</h3> <ul> <li>Develop and maintain Tableau dashboards connected to Snowflake data sources.</li> <li>Assist in building and optimizing Power Automate flows for business process automation.</li> <li>Write and troubleshoot basic SQL queries for data extraction and transformation.</li> <li>Testing RPA and Dashboard data results to ensure accuracy</li> <li>Collaborate with business stakeholders to gather requirements and translate them into actionable reports and automation workflows.</li> <li>Support data quality checks and performance tuning of dashboards and flows.</li> <li>Document processes, workflows, and dashboard logic for future reference and scalability.</li> <li>Monitor existing RPA flows to ensure completion and addressing any issues that may come up</li> </ul> Required Qualifications <ul> <li>Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or related field (or equivalent experience).</li> <li>Basic proficiency in SQL (SELECT, JOIN, GROUP BY, etc.).</li> <li>Hands-on experience with Tableau or Power BI for report/dashboard development.</li> <li>Exposure to Power Automate or other RPA tools (e.g., Blue Prism, UiPath, Automation Anywhere).</li> <li>Understanding of Snowflake architecture and ability to connect it to BI tools.</li> <li>Strong analytical and problem-solving skills.</li> <li>Effective communication and documentation abilities.</li> </ul> Preferred Skills (Nice to Have) <ul> <li>Experience with other automation platforms or scripting languages.</li> <li>Familiarity with cloud platforms (e.g., Azure, AWS).</li> <li>Knowledge of data governance and security best practices.</li> <li>Ability to work in Agile or cross-functional teams.</li> </ul> <h3>The Team</h3> Fidelity Charitable is the brand name for the Fidelity® Charitable Gift Fund, an independent public charity, established in 1991 with the mission to further the American tradition of philanthropy by providing programs that make charitable giving simple and effective. Our culture is compassionate, empowered, and innovative. You will build a legacy, embody the vision of our founder, and shape the future of philanthropy. As part of Fidelity Charitable’s Data &amp; Shared Services Product Area, you will join a team responsible for the robust data ecosystem the Charity relies upon to deliver significant philanthropic benefit to our donors and non-profit organizations. Personally, you will have a key role in developing a culture of quality data, by embedding Data Quality principles in the Charity’s core business and technical functions.

RPA and Data Analyst

Technical Systems Analyst The Role Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Technical Systems Analyst in Westlake, TX Fidelity’s Brokerage Recordkeepting Technology is looking for an experienced Technical Systems Analyst to lead the technical analysis and support of our application suite that delivers critical archived document management services to the enterprise. The team operates in an Agile environment, supporting both cloud-based and on-premise applications. This role requires a blend of technical and business expertise. It requires collaboration with IT teams, Software Engineers, and Architects. You will work closely with the Engineering Lead to analyze and document Java and DB2 stored procedures and be able to discuss with our engineers how these processes work. You will be expected to perform extensive code analysis and document functionality across multiple applications both API and batch based. You will create supporting artifacts including diagrams, JIRA stories and confluence pages. You will use your excellent written and oral communication skills to convey this information to technical audience. The Expertise and Skills You Bring: <ul> <li>10+ years of total engineering experience with a minimum of 5 years in the role of a Systems Analyst </li><li>Analysis experience with complex enterprise-level, end-to-end processes in a Java and stored procedure based environment. </li><li>Experience with REST, SOAP API technologies and related tools such as Postman and Insomnia </li><li>Proficiency with JSON, Java, SQL and log analysis (Splunk, Datadog) </li><li>Experience with code analysis, repositories, and deployment strategies </li><li>Strong written and verbal communication skills: communicates clearly, concisely, and impactfully to influence others tailoring the information to the audience </li><li>Experience with solution design of new systems and the enhancement and modernization of legacy systems </li><li>Expertise in story writing, testing, creation of diagrams and product documentation </li><li>Ability to take complex features and break them into bodies of work, then break them down further into stories with well-defined business value and acceptance criteria </li><li>A highly curious and motivated learner with strong problem-solving skills </li><li>Takes initiative, finds solutions and follows through with minimal direction </li><li>Ability to navigate through ambiguous circumstances and demonstrate flexibility and adaptability </li><li>Bachelor’s degree required, preferably in Business, Finance, Information Technology, or Management Information Systems </li><li>Prior experience as a Developer, QA or Support Engineer is a plus </li><li>Experience within the financial services industry is a plus </li><li>Cloud experience, particularly AWS, is a plus </li></ul> The Value You Deliver <ul> <li>Work with technology partners to define the scope of problems/issues, in terms of business and/or system requirements and processes </li><li>Translate complex business needs into clear, actionable requirements </li><li>Develop diagrams, story maps, user stories, and clearly convey technical information </li><li>Evaluate design of existing systems to understand their functionality, efficiency, reliability, performance, usage, and maintainability. Document and share this information with the organization </li><li>Collaborate with Agile team members to come up with comprehensive, cohesive solutions </li></ul>

Systems Analyst

Job Description This End User Support position provides end-user technology support for the Fidelity Investments Boston, Mass. location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 End User Support role. This support role provides technology support for computers, monitors, printers, phones, accessories, and audio/visual equipment. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications. Responsibilities: <ul> <li>Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony</li> </ul> <ul> <li>Analyze and resolve end-user hardware, software and connectivity issues </li> </ul> <ul> <li>Configure workstations for new users and upgrades existing equipment and software</li> </ul> <ul> <li>Configuration/reconfiguration of hardware, including workstations and printers</li> </ul> <ul> <li>Work closely with peers and team members to quickly resolve issues </li> </ul> <ul> <li>Identify, troubleshoot, and diagnose issues </li> </ul> <ul> <li>Differentiate between hardware and software problems and apply appropriate solution</li> </ul> <ul> <li>Provide support and set up for video conference events</li> </ul> <ul> <li>Leverage telemetry tools such as NexThink to quickly resolve technical issues </li> </ul> <ul> <li>Perform routine deskside surveys to ensure all work locations are setup with the standard equipment</li> </ul> <ul> <li>Work in a change-controlled environment </li> </ul> <ul> <li>Adhere to internal reporting processes, logistics processes and escalation procedures that fall under internal Audit controls </li> </ul> <ul> <li>Support work outside of regular hours in order to accommodate business needs</li> </ul> <ul> <li>Accommodate rapidly changing requirements and non-standard requests once approved</li> </ul> <ul> <li>Troubleshoot complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience </li> </ul> <ul> <li>Meet Service Level Targets - Timely and accurate execution of service requests &amp; incident tickets.? Minimum 8 tickets per day – Incidents ticket closure targets 75% 1st day, 90% 3rd day, 100% 10 day for all service requests </li> </ul> <ul> <li>Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window </li> </ul> <ul> <li>Deliver outstanding Customer Service by utilizing a high level of interpersonal skills to understand the problem, implement solutions, and provide closure to end-user's issues. Customer Satisfaction Target is a 4.7 out of 5 based on customer surveys </li> </ul> <ul> <li>Knowledge of local LAN infrastructure </li> </ul> Skills and Knowledge: <ul> <li>Proficient in use of device building/service tools– Microsoft Autopilot, Active Directory, Intune vSphere, JAMF </li> </ul> <ul> <li>Knowledgeable of basic networks topology, switches, routers, etc </li> </ul> <ul> <li>Proficient supporting hardware and software on Windows OS &amp; MAC IOS devices </li> </ul> <ul> <li>Properly prioritize daily activities and manage time appropriately - Maximize daily activities to gain maximum customer benefit </li> </ul> <ul> <li>Strong written and verbal communication skills </li> </ul> <ul> <li>Ability to think independently, organize, prioritize, multitask and execute on assignments </li> </ul> <ul> <li>Develops and enhances customer relationships </li> </ul> <ul> <li>Exhibits positive attitude, works well with other team members, business partners, can do attitude</li> </ul> Education and Experience <ul> <li>Associate degree or equivalent with 2-3 years knowledge of computer hardware, operating systems, and network WLAN/LAN support </li> </ul> <ul> <li>Industry acknowledged certificates such as CompTIA? A+ , Network +, Google IT Support, or Cisco CCNA are a plus. </li> </ul>

655 Fidelity Investments Jobs