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Compensation Type: HourlyCompensation: $18.50Job SummaryThe Academic Office Specialist provides general administrative, clerical, and project support for an academic department. This role utilizes basic or advanced office and research skills, depending upon position assignment and skill level demands. The incumbent assumes responsibility for administrative, clerical, and support tasks specific to the academic department. This position supports the academic functions of all department programs, programmatic accreditation functions, faculty, and the Chairperson.&nbsp;Office Support <ul><li>Provides administrative and clerical support to the Chairperson, faculty, and staff. Maintains and sets up a virtual and physical filing system. Files, organizes, and cross-indexes files. Completes and processes forms, records, and other documents in accordance with established procedures. Assists the department in scheduling meetings, including invitations, parking passes, and room scheduling. Assists with special events by coordinating rooms and partnering with other departments to ensure the successful set-up and execution of special events. Coordinates the digitization and maintenance of files and multimedia materials for use in the classroom.</li><li>May be assigned to originate correspondence on behalf of the Chairperson and maintain signature authority on delegated routine matters. Maintains confidential or sensitive records and information.</li></ul>Academic Support <ul><li>Works with faculty, Chairperson, and Curriculum Management to setup/modify course sections each semester. Works with faculty to obtain contract “load and reassigned time” forms each semester, submits to the Chairperson for review/approval, and enters approved information into the system of record. Register students, as requested by the Chairperson and Advisors. Works with Office of the Executive Vice President – Administrative Operations (EVPAO) to ensure faculty/adjust load information is accurate every semester. Runs faculty workload reports for the Chairperson. May also review and provide feedback to the Chairperson regarding faculty workload reports.</li><li>Works with Central Scheduling and EVPAO to ensure all classroom/lab room capacities and software information are accurate. Assists Chairperson with departmental accreditation activities. Provides direct support to department Lead Instructors and Program Coordinators, as needed. Assists with the department's work study students to ensure projects are completed. Works with faculty and the Print Shop to ensure all marketing materials are current and an adequate supply is available. Utilizes programs to help edit program webpages as needed.</li></ul>Customer Service <ul><li>Provides customer services within assigned department or functional area to students, general public, and others by furnishing and obtaining information; resolving routine problems; assisting with procedures, processes, and requirements; performing other customer service responsibilities, as necessary. Maintains exceptional public relations and customer service to the general public, students, faculty, staff, and others. Greets and routes students and other visitors to the appropriate place, answers the telephone, routes calls, takes messages, and provides general information about the department. Monitors the department's e-mail account and distributes/responds appropriately.</li><li>Furnishes and obtains information and works to resolve issues with the Chairperson. Assists with setting up interviews and provides applicant information, as requested. Communicates with faculty and staff regarding messages and student questions in a timely manner.</li></ul>Facilities &amp; Financial <ul><li>Monitors budgets and works with the Chairperson to initiate/submit budget transfers, as necessary. Monitors the program budget accounts and informs the Chairperson and faculty, as appropriate, on the amounts left in the accounts, as needed. Orders office and classroom supplies, as necessary. Reconciles P-Card statement monthly. Organizes the ordering and storing of supplies as needed. Acts as liaison between Bookstore and faculty for textbook adoptions and classroom supplies. Initiates work orders such as housekeeping, general maintenance, etc., and follows through until completion.</li></ul>Culture of Respect <ul><li>Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.</li></ul>Other duties as required.*Regular, predictable, and punctual attendance is required. MINIMUM EDUCATION AND EXPERIENCE REQUIRED <ul><li>High School Diploma or GED.</li><li>One (1) years’ experience in a customer service position.</li><li>State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).</li><li>*An appropriate combination of education, training, coursework and experience may qualify a candidate. </li></ul>CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment. Full Time/Part Time:Full timeUnion (If Applicable):Scheduled Hours:40Additional InformationIn order to ensure your application is complete, you must complete the following:<ul><li>Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. </li><li>Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.</li></ul>If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

COLUMBUS STATE COMMUNITY COLLEGE

Academic Office Specialist, Information Systems Technology

Compensation Type: HourlyCompensation: $20.85Job SummaryThe Academic Office Specialist provides general administrative, clerical, and project support for an academic department. This role utilizes basic or advanced office and research skills depending upon position assignment and skill level demands. The incumbent assumes responsibility for administrative, clerical, and support tasks specific to the academic department. This position supports the academic functions of all department programs, programmatic accreditation functions, faculty, and Chairperson.Office Support<ul><li>Provides administrative and clerical support to Chairperson, faculty, and staff. Maintains and sets up a filing system that is virtual and physical.</li><li>Files, organizes and cross-indexes files. Completes and processes forms, records, and other documents in accordance with established procedures. Assists the department in scheduling meetings, including invitations, parking passes, and room scheduling.</li><li>Assists with special events by coordinating rooms and partnering with other departments to ensure successful set-up and execution of special events. Coordinates the digitization and maintenance of files and multimedia materials for use in classroom.</li><li>May be assigned to originate correspondence on behalf of Chairperson and maintain signature authority on delegated routine matters. Maintains confidential or sensitive records and information.</li></ul>Academic Support<ul><li>Works with faculty, Chairperson, and Curriculum Management to setup/modify course sections each semester.</li><li>Works with faculty to obtain contract “load and reassigned time” forms each semester, submit to the Chairperson for review/approval, and enter approved information into system of record.</li><li>Register students, as requested by Chairperson and Advisors. Works with Office of the Executive Vice President – Administrative Operations (EVPAO) to ensure faculty/adjust load information is accurate every semester.</li><li>Runs faculty workload reports for the Chairperson.</li><li>May also review and provides feedback to the Chairperson regarding faculty workload reports.</li><li>Works with Central Scheduling and EVPAO to ensure all classroom/lab room capacities, and software information is accurate.</li><li>Assists Chairperson with departmental accreditation activities.</li><li>Provides direct support to department Lead Instructors and Program Coordinators, as needed.</li><li>Assists with the department work study students to ensure projects are completed. Works with faculty and the Print Shop to ensure all marketing materials are current and an adequate supply is available.</li><li>Utilizes programs to help edit program webpages as needed.</li></ul>Customer Service<ul><li>Provides customer services within assigned department or functional area to students, general public and others by furnishing and obtaining information; resolving routine problems; assisting with procedures, processes and requirements; performing other customer service responsibilities, as necessary.</li><li>Maintains exceptional public relations and customer service to the general public, students, faculty, staff and others.</li><li>Greets and routes students and other visitors to the appropriate place, answers telephone, routes calls, takes messages, and provides general information about the department.</li><li>Monitors department e-mail account and distributes/responds appropriately. Furnishes and obtains information and works to resolve issues with the Chairperson.</li><li>Assists with setting up interviews and provides applicant information, as requested. Communicates with faculty and staff regarding messages and student questions in a timely manner.</li></ul>Facilities &amp; Financial<ul><li>Monitors budgets and works with Chairperson to initiate/submit budget transfers, as necessary.</li><li>Monitors the program budget accounts and informs the Chairperson and faculty, as appropriate, on the amounts left in the accounts, as needed. Orders office and classroom supplies, as necessary. Reconciles P-Card statement monthly.</li><li>Organizes the ordering and storing of supplies as needed.</li><li>Acts as liaison between Bookstore and faculty for textbook adoptions and classroom supplies. Initiates work orders such as housekeeping, general maintenance, etc. and follows through until completion.</li></ul>Culture of Respect<ul><li>Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community</li></ul>Minimum Qualifications <ul><li>High School Diploma or GED</li><li>One (1) year experience in a customer service position</li><li>State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).</li></ul>Preferred Qualifications<ul><li>Experience with standard office procedures and office equipment preferred</li></ul>*An appropriate combination of education, training, coursework and experience may qualify a candidate.CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.Full Time/Part Time:Full timeUnion (If Applicable):Scheduled Hours:40Additional InformationIn order to ensure your application is complete, you must complete the following:<ul><li>Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. </li><li>Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.</li></ul>If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

Academic Office Specialist - Transportation Maintenance Technology

<h4>Overview</h4>LMI is seeking a Strategic Communications Specialist who will provide operational and strategic communications support to a DoD program. This will include supporting communications and outreach campaigns, authoring content, and development of communication products and solutions. Communication with the organization’s senior-level staff and collaboration with a broad range of personnel is also required. The position will be located at the Pentagon. This position requires an Active TS/SCI clearance.At LMI, we’re reimagining the path from insight to outcome at The New Speed of Possible™. Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest minds with emerging technologies to inspire creative solutioning and push the boundaries of capability. LMI advances the pace of progress, enabling our customers to thrive while adapting to evolving mission needs.&nbsp;<h4>Responsibilities</h4><ul><li>Effective creation and execution of communication strategies to support our client’s mission and priorities.</li><li>Provide communication support that shall assist with managing enterprise-level internal and external communications channels, products, and partnerships. </li><li>Provide communications services that assist to convey, promote, and disseminate information to stakeholders related to ongoing and future initiatives. Collaborate with stakeholders to produce communications products and plans</li><li>Lead the development and production of reports, articles, presentations, scripts, talking points, testimony, web content, new (social) media content, and press releases in a clear and concise fashion to technical and non-technical audiences.</li><li>Convey, promote, and disseminate various materials related to the organization's priorities and initiatives. Liaise with partners to strategically communicate. This includes, but not exclusive, to working with Public Affairs Officials, Legislative Affairs, and other DoD components. </li><li>Plan and manage projects and events, as necessary.</li></ul><h4>Qualifications</h4><ul><li>Bachelor’s degree and 5+ years of experience supporting executive level DoD leadership with experience writing, editing, preparing briefs, and creating talking points for leadership. </li><li>Significant expertise in communications principles, methods, practices, and techniques, including skill in presenting ideas in speech and in written form to inform and persuade audiences at all levels of the organization.</li><li>Experience designing, developing, and delivering strategic communications through a variety of media, including print and digital.</li><li>Must be able to adapt to changing environments within DoD and be flexible with expectations to communication outreach tasks. </li><li>Exceptional oral and written communication and presentation skills, with proficiency in multiple methods of visual communication.</li><li>Proficiency with the use of Microsoft Office products including Word, Excel, PowerPoint, Access, Outlook, Project, Visio, etc.</li><li>Active TS/SCI clearance required.</li></ul>Target Salary Range: $90,000 - 120,000.Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.<h4> LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a> Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? </h4>We can recommend jobs specifically for you!Click here to get started.

LMI Consulting, LLC

Strategic Communications Specialist (OUSD Front Office) - TS/SCI required

Program Support SpecialistRemoteThe IFMA Foundation was established in 1990 as a non-profit 501(c)(3) corporation and separate entity from the International Facility Management Association (IFMA). The Foundation works for the public good to promote Facility Management (FM) as a career of choice through expanding the network of FM educational programs worldwide, scholarships and workforce development initiatives. The IFMA Foundation is a United Nations non-governmental organization (NGO) with special consultative status. The Foundation is supported by the generosity of the FM community including IFMA members, chapters, councils, corporate sponsors and private contributors who share a commitment to developing future generations of FM professionals. To learn more about the IFMA Foundation, visit&nbsp;<a href="http://foundation.ifma.org" target="_blank">http://foundation.ifma.org</a>.Responsibilities as the&nbsp;Program Support Specialist include:&nbsp;<ul><li>Coordinate regional implementations of the Global Workforce Initiative (GWI) and support chapter leaders, industry representatives, and key stakeholders to promote Facility Management (FM) as a career of choice.</li><li>Fulfill donor expectations, assist with cultivation and solicitation efforts, manage gift and sponsorship agreements, and ensure agreement terms are executed and fulfilled.</li><li>Administer all aspects of scholarship programs, including promotion, sponsor solicitation, student application and evaluation processes, award distribution, and enhancing the student experience at events.</li><li>Execute marketing and communication strategies, including producing promotional materials, managing digital content, and supporting event-related activities.</li></ul><ul><li>Plan and execute Foundation events, oversee fundraising logistics, provide administrative support, and utilize donor management software for reporting and program goals.</li></ul>To be successful as the Program Support Specialist, you should have:<ul><li>4+ years of experience in non-profit programming or fundraising coordination/operations; Bachelor’s degree preferred in fundraising, non-profit administration, or related fields.</li><li>Proven ability to manage complex projects or programs, prioritize competing demands and adapt to changing circumstances while ensuring timely, high-quality outputs.</li><li>Solid English reading, writing, and speaking skills, with the ability to produce and present professional documents, respond to inquiries, and effectively engage with diverse audiences, including leadership and public groups.</li><li>Competence in problem-solving, data analysis, and interpreting technical information, including the ability to work with abstract and concrete variables in various formats.</li><li>Advanced knowledge of Microsoft Office Suite, project management tools, donor management systems (CRM), and design platforms like Canva, with experience in scholarship and accounting software.</li></ul>Best-in-Class Benefits and Perks:We value our employees’ time and efforts. Our commitment to your success is enhanced by competitive compensation between $70,000-$75,000 depending on experience, and an extensive benefits package including:<ul><li>Comprehensive health benefits: medical, dental, and vision insurance</li><li>Robust retirement planning: 401(k) / retirement plan with employer matching</li><li>Financial security: Life &amp; disability insurance</li><li>Flexible financial options: Flexible spending account (FSA) and Health savings account (HSA)</li><li>Work/Life Balance: Paid time off and holidays, Flexible schedule, and remote work/telecommuting options</li><li>Workplace perks: Employee assistance program, Professional development assistance, and more!</li></ul>Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.&nbsp;Ready to take your career to the next level?&nbsp;Apply now to be a part of an exciting journey in shaping the future of facilities management!&nbsp;We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Insperity

Program Support Specialist

The Role In this role, you will work with your squad to provide effective product partnership through communication, risk mitigation, quality assurance, effective delivery and positive relationship building. As a Business Analyst, you must be a highly motivated self-starter with a sense of ownership, attention to detail, and be an effective liaison between stakeholders and your team. The Team Are you interested in serving the needs of millions of customers at Fidelity's Workplace Investing, by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions? As a Business Analyst in Fidelity’s Workplace Investing Customer Solutions Chapter you will be a member of an Agile squad responsible for crafting an engaging experience for our clients. Day to day, you will work closely with a team of cross functional and dedicated squad members (product, technology, legal, compliance &amp; risk partners) responsible for delivering specific business goals. The Expertise and Skills You Bring <ul> <li>Identify and document business requirements, current and future states, and provide constructive feedback for future process improvements </li><li>Experience with workflow design, data analysis, data visualization, and impact analysis </li><li>Familiar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Mural or similar Agile backlog management tools (training is available) </li><li>Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables </li><li>Participate and/or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives </li><li>Perform end to end Business Acceptance Testing and ensure the traceability of test cases. </li><li>You take initiative to communicate issues/client feedback with Squad Leader/team and resolve issues in a timely manner </li><li>Strong written and verbal communication skills, including the ability to summarize and interpret information with key stakeholders such as Subject Matter Experts, and Business Partners </li><li>3-5 years transferable experience </li><li>Bachelor’s degree preferred </li></ul> Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

Fidelity TalentSource

Business Analyst

The Role In this role, you will work with your squad to provide effective product partnership through communication, risk mitigation, quality assurance, effective delivery and positive relationship building. As a Business Analyst, you must be a highly motivated self-starter with a sense of ownership, attention to detail, and be an effective liaison between stakeholders and your team. The Team Are you interested in serving the needs of millions of customers at Fidelity's Workplace Investing, by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions? As a Business Analyst in Fidelity’s Workplace Investing Customer Solutions Chapter you will be a member of an Agile squad responsible for crafting an engaging experience for our clients. Day to day, you will work closely with a team of cross functional and dedicated squad members (product, technology, legal, compliance &amp; risk partners) responsible for delivering specific business goals. The Expertise and Skills You Bring <ul> <li>Identify and document business requirements, current and future states, and provide constructive feedback for future process improvement </li><li>Experience with workflow design, data analysis, data visualization, and impact analysis </li><li>Familiar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Mural or similar Agile backlog management tools (training is available) </li><li>Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables </li><li>Participate and/or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives </li><li>Perform end to end Business Acceptance Testing and ensure the traceability of test cases. </li><li>You take initiative to communicate issues/client feedback with Squad Leader/team and resolve issues in a timely manner </li><li>Strong written and verbal communication skills, including the ability to summarize and interpret information with key stakeholders such as Subject Matter Experts, and Business Partners </li><li>3-5 years transferable experience </li><li>Bachelor’s degree preferred </li></ul> Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

The Role In this role, you will work with your squad to provide effective product partnership through communication, risk mitigation, quality assurance, effective delivery and positive relationship building. As a Business Analyst, you must be a highly motivated self-starter with a sense of ownership, attention to detail, and be an effective liaison between stakeholders and your team. The Team Are you interested in serving the needs of millions of customers at Fidelity's Workplace Investing, by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions? As a Business Analyst in Fidelity’s Workplace Investing Customer Solutions Chapter you will be a member of an Agile squad responsible for crafting an engaging experience for our clients. Day to day, you will work closely with a team of cross functional and dedicated squad members (product, technology, legal, compliance &amp; risk partners) responsible for delivering specific business goals. The Expertise and Skills You Bring <ul> <li>Identify and document business requirements, current and future states, and provide constructive feedback for future process improvement </li><li>Experience with workflow design, data analysis, data visualization, and impact analysis </li><li>Familiar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Mural or similar Agile backlog management tools (training is available) </li><li>Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables </li><li>Participate and/or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives </li><li>Perform end to end Business Acceptance Testing and ensure the traceability of test cases. </li><li>You take initiative to communicate issues/client feedback with Squad Leader/team and resolve issues in a timely manner </li><li>Strong written and verbal communication skills, including the ability to summarize and interpret information with key stakeholders such as Subject Matter Experts, and Business Partners </li><li>3-5 years transferable experience </li><li>Bachelor’s degree preferred </li></ul> Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation. The hourly pay rate range for this position is $60.00- $85.50 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

The Team Are you interested in serving the needs of millions of customers at Fidelity's Workplace Investing, by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions? As a Business Analyst in Fidelity’s Workplace Investing Customer Solutions Chapter you will be a member of an Agile squad responsible for crafting an engaging experience for our clients. Day to day, you will work closely with a team of cross functional and dedicated squad members responsible for delivering specific business goals. The Role In this role, you will work with your squad to provide effective product partnership through communication, risk mitigation, quality assurance, effective delivery and positive relationship building. As a Business Analyst, you must be a highly motivated self-starter with a sense of ownership, attention to detail, and be an effective liaison between stakeholders and your team. The Expertise You Have <ul> <li>Identify and document business requirements, current and future states, and provide constructive feedback for future process improvements </li><li>Experience with workflow design, data analysis, data visualization, and impact analysis </li><li>Familiar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Mural or similar Agile backlog management tools (training is available) </li><li>Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables </li></ul> The Skills You Bring <ul> <li>Participate and/or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives </li><li>Perform end to end Business Acceptance Testing and ensure the traceability of test cases. </li><li>You take initiative to communicate issues/client feedback with Squad Leader/team and resolve issues in a timely manner </li><li>Strong written and verbal communication skills, including the ability to summarize and interpret information with key stakeholders such as Subject Matter Experts, and Business Partners </li><li>3-5 years transferable experience </li></ul> Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation. The hourly pay rate range for this position is $60.00- $85.50 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

The Role As a Business Analyst, you blend deep experience in health care benefits and product development with a passion for analysis, harnessing technology to solve complex business problems, while focusing to deliver and implement technology solutions within a digital experience. We are deeply committed to improving the value delivered to our customers. You will work closely with a Product Owner (Squad Leader) and technology teams to create, prioritize, and maintain product backlog, as well as translate business requirements to technical resources to focus the team on delivering business solutions with the highest customer value. You are energized by the prospect of joining a dynamic, innovative team in a fast-paced, entrepreneurial, and date driven environment! The Team The Business Analyst (BA) is part of the Fidelity Health Solutions’ Business Analyst Chapter (team), which supports product development across multiple health care domains. The BA works on a multi-functional Agile scrum team (squad), partnering with technology and business customers to develop and implement digital product and service features in health care applications from inception to delivery. These squads will continue to bring new Healthcare capabilities to our digital experiences within our platforms including our Mobile App. The Expertise and Skills You Bring <ul> <li>Bachelor’s degree preferred </li><li>3 - 5+ years Systems Development Business Analyst experience, ideally working in an Agile Scrum environment, with proven ability to work across multiple multi-functional teams </li><li>Solid understanding of the Fidelity business with work experience in health care and/or benefits administration and/or product development </li><li>Shown expertise in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing, and product documentation. </li><li>Solid grasp of the architecture and deployment needed to support web development </li><li>Interact closely with Subject Matter Experts and partners across Fidelity Health Benefits domain to elicit Product requirements </li></ul> The Value You Deliver <ul> <li>Working in a Scrum Agile environment to deliver software </li><li>Leading and conducting business analyses to formulate and make recommendations </li><li>Identifying and defining solutions to business problems, through creation and documentation of systems and process specifications </li><li>Creating, documenting, and leading scrum team backlog (writing user stories / acceptance criteria, supporting prioritization, running refinement sessions, etc.) </li><li>Collaborate closely with business partners, development teams, external vendors, and QA on plans, project management, requirements, design, testing, and implementation of solutions throughout the development lifecycle </li></ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

ABOUT GLOBUS FAMILY OF BRANDSWith 95+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers. &nbsp;Travel and/or in-office presence may be required at times. &nbsp;Generous benefit package including travel benefits and retirement.&nbsp;THE DEPARTMENT&nbsp;Customer Care is tasked with growing the Trade side of the business through multiple sales channels; retail travel sellers (primary channel), 3rd party re-sellers and group sales. &nbsp;The Customer Care division includes all business units that interact directly with the customer’s travel agent to sell GVI products, answer inquiries, and resolve problems. The departments under Customer Care are Reservation &amp; Associate Support, Digital Support, Trade Groups, Training, Sales, Service, and Guest Services. &nbsp;THE ROLE OF A MANAGERIn the business hierarchy, managers will be found most of the time working within a specific department of a large company. Managers help set the “how” in implementation and responsible for guiding the “who” in implementation for their department or team. Managers can also be Individual Contributors not managing a team, but a process.Job responsibilities of a manager include:<ul><li>Following the direction of upper management and the business strategy</li><li>Communicating policy, information and strategy to their associates</li><li>Collaborating and communicating with outside sales, vendors and internal teams</li><li>Scheduling associate tasks, following budgets, handling payroll</li><li>Developing plans to execute on projects, priorities and strategic initiatives at their team’s level and communicating and delegating tasks to members of their team</li><li>Overseeing the day-to-day tasks of the department and supervisors, handling escalations and monitoring key performance metrics</li><li>Hire and train new associates or oversee training plans</li><li>Support and mentor current associates</li><li>Provide performance evaluations</li><li>Approve disciplinary action, promotions</li><li>Partner with upper management on setting team and department goals</li><li>Suggest budget items&nbsp;</li><li>Typical experience is 1-5 years managing teams</li></ul>THE POSITION&nbsp;The Manager, Group Sales &amp; Service is responsible for the following results:<ul><li>Oversee and support the day-to-day operations and/or activities of the Groups Account management teams</li><li>Survey, measure and report and follow up on client satisfaction metrics</li><li>Build and maintain systems that support maximizing group materialization</li><li>Provide oversight and development of the supervisory staff to facilitate optimum performance (e.g., ensuring opportunities for growth and development, goals achievement and the effective management of people)</li><li>Prevent and solve customer issues in a manner that ensures the highest degree of mutual satisfaction between the customer’s needs and those of the business, including the recommendation of changing impeding processes and/or policies.</li><li>Manage and track all internal and external escalations that come into Groups</li><li>Closely collaborate with the Customer Care management team to ensure that policies are competitive and internal processes are optimized and efficient</li><li>Closely collaborate with the Sales channels to grow group sales&nbsp;</li><li>Collaborate with Marketing to attract group business via newsletter, TAP content, email blasts, etc.&nbsp;</li><li>Collaborate and build relationships with customers in all markets and assist in trouble shooting service issues</li><li>Closely collaborate with Direct Groups and Process &amp; Quality Specialist on sales and service issue resolution; policies and procedures; group booking support and other projects as needed</li><li>Build solid business relationships with) clients, internal partners (air, documents) and world-wide offices by establishing rapport and respect, provide positive and effective representation in meetings (internal and external)&nbsp;</li><li>Coordinate with Inventory department to prevent issues on group bookings, and insure inventory availability or restriction as needed to maximize sales and margin potential</li><li>Assist the Director, Customer Care in budget formulation and execution</li><li>Implement and execute sound management practices (e.g. assigning and delegating, enabling and coaching, establishing accountabilities, and evaluating and rewarding performance against desired outcomes).</li><li>Plan and execute projects and plans against goals and budget (e.g., defining outcome, setting timelines, determining resources needed, monitoring and controlling costs) while showing the agility to adjust to changes as needed to support the business and achieve organizational goals.</li><li>Manage ongoing process improvements and the integration of new technology across the organization in order to increase Group sales and satisfaction, flexibility and reduce administrative costs.</li><li>Communicate with all stakeholders on relevant Group initiatives</li><li>Contribute to a team effort by accomplishing related results or projects as needed</li></ul><h1>EDUCATION</h1>The preferred candidate will hold a Bachelor’s degree in a related field; or three to five years of related experience and/or training; or equivalent combination of education and experience. &nbsp;<h1>EXPERIENCE PREFERRED</h1>The preferred candidate has noteworthy experience in the following areas:<ul><li>Three to five years in a management role</li><li>Product planning and travel destination knowledge</li><li>Knowledge of Sales processes.&nbsp;</li><li>Utilizing Customer Relationship Management (CRM) systems and tools to manage sales activities and production.</li><li>Strong public speaking skills and the ability to build consensus</li><li>Travel industry knowledge</li><li>Microsoft Office, especially Word and Excel</li></ul>EOEWhile performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports PI278364402

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