Administrative Support Associate I

Job Title
Administrative Support Associate I

Requisition Number
RE56032

Working Title
Degree and Enrollment Verification Specialist

Department Name
8Z260: University Registrar

Work Location
Lexington, KY

Grade Level
41

Salary Range
$16.15-25.81/hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

AA

Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

3 yrs

Required License/Registration/Certification

None

Physical Requirements

Sitting/Standing at a computer workstation for extended periods of time. Performing repetitive motion tasks. Lifting, pushing, or pulling of objects up to 25 lbs. Effectively communicate with individuals from various backgrounds and professional levels.

Shift

Monday – Friday 8:00am – 4:30pm.
(37.5 hours/week)

Job Summary

Support the Integrity and Accessibility of Student Academic Records

The University of Kentucky is seeking a Degree and Enrollment Verification Specialist to join the Office of the University Registrar.

This position plays a vital role in maintaining and safeguarding student academic records while delivering exceptional service to students, families, faculty, staff, and external organizations. The Degree and Enrollment Verification Specialist oversees transcript processing, enrollment and degree verifications, diploma administration, and other critical records services that support student success, compliance, and institutional operations.

What You’ll Do

• Provide daily oversight of University Registrar front counter operations and deliver professional, responsive service to constituents.
• Process transcript requests through the National Student Clearinghouse, including electronic and paper requests.
• Manage enrollment and degree verification requests and ensure timely and accurate processing.
• Produce official university documents for Apostille and Authentication requests.
• Coordinate the storage and retrieval of pre-1988 transcripts maintained at an offsite records facility.
• Order, track, and manage approximately 8,000 diplomas and certificates annually, including replacement, honorary, and In Memoriam diplomas.
• Monitor diploma-related issues, communicate with students regarding holds, and assist in resolving delivery concerns.
• Maintain documentation related to permanent academic records and corresponding student communications.
• Exercise sound judgment when handling confidential academic information and records.

What You’ll Bring

• Strong communication and customer service skills with the ability to interact effectively with a wide range of constituents.
• Attention to detail and commitment to accuracy when managing academic records and official documents.
• Sound judgment and decision-making skills when handling confidential information.
• Strong organizational and prioritization abilities with the capacity to manage high-volume processes.
• Ability to work independently and complete responsibilities with minimal supervision.
• Collaborative approach and commitment to providing excellent service.
• Initiative to stay current on regulations, policies, and industry best practices through professional development.

Minimum Requirements

• Associate’s degree
• 3 years of related experience

What’s In It for You

• Opportunity to support critical university functions that directly impact students, graduates, and academic operations.
• Gain experience working with academic records, transcript services, degree verification processes, and diploma administration.
• Participate in professional development opportunities to expand knowledge of higher education records management and regulatory requirements.
• UK’s Exceptional Benefits

Why Now?
Accurate and timely academic records services are essential to supporting students, graduates, and institutional compliance. This position helps ensure the University can efficiently process thousands of transcript requests, verifications, diplomas, and official documents each year while maintaining the integrity and security of academic records.

As demand for records-related services continues across the student lifecycle, the Degree and Enrollment Verification Specialist serves as an important resource in providing responsive service and ensuring accurate management of the University’s official academic records.

Internal Employee Being Considered

Skills / Knowledge / Abilities

MS Windows, MS Office (including Word, Outlook, Excel), SAP (SLCM) experience preferred. Excellent communication and decision making skills

Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Bachelor’s Degree

Deadline to Apply
10/12/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.