Administrative Support Associate I

Job Title
Administrative Support Associate I

Requisition Number
RE56177

Working Title

Department Name
8Z260: University Registrar

Work Location
Lexington, KY

Grade Level
41

Salary Range
$16.15-25.81/hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

AA

Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

3 yrs

Required License/Registration/Certification

None

Physical Requirements

Sitting/Standing for extended periods of time. Performing repetitive motion tasks. Lifting, pushing, or pulling of objects up to 25 lbs. Effectively communicate with individuals from various backgrounds and professional levels.

Shift

Monday – Friday 8:00am – 4:30pm (37.5/hours a week)

Job Summary

Support Student Success Through Responsive, Front-Line Registrar Services

The University of Kentucky is seeking an Administrative Support Associate I to join the Office of the University Registrar.

This position provides day-to-day, student-facing support at the Registrar’s front desk, helping students, families, faculty, staff, alumni, and visitors navigate essential registrar services. Through timely communication, accurate records support, and collaboration across the office, this role helps ensure a positive and efficient service experience.

What You’ll Do

• Provide prompt, courteous service by phone, email, chat, and face-to-face interactions regarding academic records, registration, add/drop, withdrawals, fee liability, and other Registrar functions.
• Advise, counsel, refer, and respond to students, parents, alumni, faculty, staff, and external individuals and agencies regarding University policies, procedures, and Registrar services.
• Process requests for degree and enrollment verification, including special requests involving non-standard information.
• Assist with transcript requests, answer transcript-ordering questions, and process applicable post-1988 transcript requests from the National Student Clearinghouse and in person.
• Process and distribute incoming mail and coordinate outgoing mail.
• Support Registrar staff with office-wide tasks and projects to help meet established goals and timelines.
• Maintain policy and procedure documentation and stay current on updates, releases, deadlines, and regulations affecting Registrar operations.
• Participate in appropriate training and professional development to continually strengthen knowledge and service.

What You’ll Bring

• Strong service orientation with the ability to communicate effectively and professionally across phone, email, chat, and in-person interactions.
• Sound judgment and decision-making skills when responding to questions and providing guidance.
• Strong organizational skills, responsiveness, and attention to detail when processing student documentation and requests.
• A collaborative, team-focused approach to supporting colleagues and completing shared projects.
• Initiative, motivation, and a willingness to continually learn and stay current on policies, procedures, and regulations.

Minimum Requirements

• Associate’s degree
• 3 years of related experience

What’s In It for You

• The opportunity to make a direct impact on students and alumni by helping them navigate important academic records, registration, verification, and transcript services.
• Ongoing professional development through appropriate conferences and training sessions.
• UK’s Exceptional Benefits

Why Now?
The Office of the University Registrar is a key point of contact for students, families, faculty, staff, alumni, and visitors who need timely and accurate assistance with essential academic services. Reliable front-desk support helps ensure questions are addressed promptly and documentation is processed accurately.

This role strengthens day-to-day service delivery while also supporting the broader Registrar team with shared projects, changing deadlines, and evolving policies and procedures, helping the office consistently meet the needs of the University community.

Skills / Knowledge / Abilities

Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Deadline to Apply
11/03/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.