Director-Compliance-Quality Control Review

Job Description

The Director, Quality Control Review is responsible for leading the Quality Control function supporting Global Financial Crimes Surveillance Unit (GFCSU) and U.S. Investigations Unit (USIU) operations. This role provides oversight of quality control activities across Anti-Money Laundering (AML) and other Financial Crimes Compliance processes to ensure adherence to regulatory requirements, internal policies, and established investigative standards.

Leading a large organization through multiple levels of leadership, the Director is accountable for the effectiveness, consistency, and continuous enhancement of the Quality Control Program supporting both GFCSU and USIU. The role serves as a key advisor to GFCSU, USIU, and GFCC leadership on quality outcomes, emerging risks, control effectiveness, and opportunities to strengthen investigative quality and operational performance.

Responsibilities

Key Responsibilities

• Lead and develop a large organization of through multiple levels of leadership, fostering a high-performing culture focused on accountability, employee development, operational excellence, and continuous improvement.
• Provide strategic oversight of the Quality Control Program supporting GFCSU and USIU activities, ensuring consistent application of methodologies, standards, and review criteria across AML and other Financial Crimes Compliance processes.
• Establish and maintain quality control standards, governance practices, and reporting frameworks that support effective oversight of Financial Crimes Compliance operations.
• Oversee the execution of quality control reviews to assess adherence to regulatory requirements, internal policies, procedures, and investigative standards.
• Ensure consistency in quality control evaluations and feedback across teams, functions, and regions, promoting a standardized approach to quality assessment and issue identification.
• Identify emerging risks, control weaknesses, procedural gaps, and thematic trends through quality control activities and communicate findings and recommendations to senior leadership.
• Lead the development and enhancement of quality control reporting, metrics, analytics, and monitoring capabilities to provide meaningful insights into program performance and control effectiveness.
• Oversee the identification, tracking, and remediation of quality-related issues, partnering with impacted teams to ensure sustainable corrective actions are implemented and validated.
• Drive continuous improvement initiatives that enhance the effectiveness, efficiency, and scalability of quality control processes, methodologies, and supporting technologies.
• Serve as a key stakeholder for Internal Audit, Compliance Testing, and regulatory examinations involving Quality Control activities and related governance processes.
• Present quality control program results, key risks, trends, and remediation progress to senior leadership and governance forums.
• Lead workforce planning, capacity management, succession planning, and organizational development efforts to ensure the Quality Control function remains appropriately structured to support evolving business and regulatory requirements.

Qualifications

• Significant leadership experience managing managers and leading large, geographically dispersed teams within a complex, highly regulated environment.
• 8+ years of progressive experience in Financial Crimes Compliance, Anti-Money Laundering, Financial Intelligence, Compliance Risk Management, Internal Audit, Quality Assurance/Quality Control, or related disciplines within a financial institution, payment network, consulting firm, regulatory agency, or law enforcement organization.
• Deep knowledge of AML, sanctions, customer due diligence, suspicious activity reporting, and applicable regulatory frameworks, including the Bank Secrecy Act (BSA), USA PATRIOT Act, OFAC requirements, and related financial crime regulations.
• Demonstrated success designing, implementing, and leading quality assurance, quality control, compliance testing, audit, governance, or risk management programs.
• Proven ability to influence senior leaders and drive alignment across multiple stakeholder groups.
• Strong analytical, problem-solving, and decision-making skills, with the ability to assess complex issues and develop effective solutions.
• Demonstrated experience leading organizational change, process enhancement, and continuous improvement initiatives.

• Exceptional written and verbal communication skills, including experience presenting to executive leadership, governance committees, auditors, and regulators.

  Preferred Qualifications

• CAMS, CFCS, CFE, CRCM, or equivalent professional certification.
• Experience supporting regulatory examinations, Internal Audit reviews, issue remediation programs, or large-scale compliance transformation initiatives.
• Experience leveraging data analytics, automation, artificial intelligence, and emerging technologies to enhance compliance oversight and control effectiveness.
• Experience operating within a global financial institution with responsibility across multiple jurisdictions and regulatory environments.
• Advanced knowledge of quality management frameworks, risk assessment methodologies, and enterprise governance practices.

• Experience overseeing AML Investigations, Enhanced Due Diligence, Sanctions/Screening, or other Financial Crimes Compliance operational functions.

  Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​