Director, Digital Portfolio Management

Job Description

About Global Real Estate & Workplace Experience (GREWE)

The Global Real Estate & Workplace Experience (GREWE) team is responsible for the management of corporate properties owned or utilized by the business. This includes strategic planning, acquisition, leasing, design, construction, maintenance, and workplace operations that support American Express colleagues around the world. The Global Workplace Experience organization delivers exceptional workplace experiences through operational excellence, innovative technology, and cross-functional collaboration, partnering across the enterprise to modernize the systems, processes, and digital capabilities that support the global real estate portfolio and workplace operations.

• GREWE Vision: Provide the world’s best workplace experience at a competitive cost for every colleague, at every site, every day
• GREWE Strategic Priorities:
  • Portfolio: The right buildings, in the right places, at the right cost
  • Design & Build: Inspiring spaces that bring together colleagues, customers, and our brand
  • Operations: Operational excellence that drives performance, speed and reliability while minimizing disruption and risk
  • Hospitality: Seamless, high-quality colleague services at every site and every moment that matters,

The Director, Digital Portfolio Management is a critical GREWE leadership position responsible for translating digital workplace strategy into executable technology initiatives and successful business outcomes. This role leads execution of GREWE’s digital workplace technology portfolio while maintaining and evolving the organization’s Digital Transformation Operating Model. The Director establishes governance, portfolio management processes, delivery frameworks, investment planning, resource alignment, organizational readiness, and cross-functional coordination required to evaluate, prioritize, fund, onboard, implement, operationalize, and continuously improve enterprise workplace technologies.

Digital Portfolio Leadership and Governance Responsibilities

This position is accountable for leading portfolio governance, investment planning, delivery coordination, operating model stewardship, and organizational readiness across GREWE’s digital workplace technology portfolio. A summary of key responsibilities include:

• Lead execution of GREWE’s digital workplace technology portfolio from strategic planning through implementation, operational readiness, adoption, and ongoing lifecycle management.
• Establish and maintain portfolio governance frameworks, integrated delivery plans, milestone tracking, dependency management, executive reporting, portfolio dashboards, and risk governance.
• Partner with the Global Digital Workplace Experience Strategy Manager to translate strategic priorities into executable implementation plans, governance structures, and delivery roadmaps.
• Coordinate cross-functional workstreams across GREWE, Enterprise Technology, Global Supply Management, Digital Workplace, Capabilities, Finance, Legal, and external technology partners.
• Maintain and continuously evolve GREWE’s Digital Transformation Operating Model to strengthen governance, delivery methodologies, stakeholder engagement, investment planning, and operational effectiveness.
  

Included in these responsibilities are the enabling elements of a scalable, sustainable digital transformation lifecycle—from strategy and discovery through product evaluation, implementation, launch, adoption, lifecycle management, and continuous improvement. This role ensures workplace technology investments are strategically prioritized, appropriately funded, effectively resourced, and successfully delivered.

Executive Engagements

Has direct and frequent executive engagement with GREWE leadership, Enterprise Technology, Global Supply Management, Finance, Legal, Digital Workplace, Capabilities, external technology providers, and other enterprise stakeholders. The role is expected to facilitate executive alignment, portfolio reviews, investment governance, roadmap prioritization, and leadership communications supporting GREWE’s digital transformation agenda.

Responsibilities

Portfolio Governance & Delivery

• Lead execution of GREWE’s digital workplace technology portfolio from strategic planning through implementation, operational readiness, adoption, and ongoing lifecycle management.
• Establish portfolio governance frameworks, delivery plans, milestone tracking, dependency management, executive reporting, portfolio dashboards, and risk governance to ensure initiatives progress with clarity and accountability.
• Coordinate cross-functional workstreams across GREWE, Enterprise Technology, Global Supply Management, Digital Workplace, Capabilities, Finance, Legal, and external technology partners while proactively identifying risks, dependencies, and resource constraints.

Portfolio Planning & Investment Governance

• Partner with the Global Digital Workplace Experience Strategy Manager to maintain an integrated workplace technology portfolio aligned with GREWE strategic priorities and translate strategic roadmaps into executable portfolio plans.
• Coordinate annual planning, investment prioritization, funding approvals, resource allocation, and quarterly portfolio reviews with Finance, Enterprise Technology, and GREWE leadership.
• Monitor portfolio performance and recommend roadmap adjustments as business priorities, funding, implementation sequencing, or resource availability evolve.

Product Evaluation, Implementation & Operating Model Evolution

• Coordinate product evaluations, vendor demonstrations, stakeholder workshops, scorecards, business cases, and executive recommendations supporting technology investment decisions.
• Lead business coordination supporting implementation planning, deployment readiness, testing, user acceptance, operational transition, training coordination, adoption, and operational handoff.
• Continuously evolve GREWE’s Digital Transformation Operating Model by developing repeatable frameworks, templates, standards, playbooks, and governance processes that improve portfolio execution and organizational consistency.

Other Duties

• Position will present often to GREWE leadership and executive steering committees on portfolio health, investment recommendations, delivery risks, and roadmap priorities.
• Serves as the primary business relationship owner for GREWE’s strategic workplace technology portfolio and external solution providers.
• Builds trusted partnerships across GREWE, Enterprise Technology, Digital Workplace, Global Supply Management, Capabilities, Finance, Legal, and external implementation partners.
• Must establish clear ownership, accountability, governance, and communication across all stakeholders supporting the digital portfolio.

Qualifications

Required Minimum Education:

• University/Bachelor’s Degree

Required Years of Related Experience:

• 10+ years’ progressive experience leading enterprise digital transformation, portfolio management, technology strategy execution, or complex cross-functional initiatives
• 5+ years of people leadership experience is required
• Demonstrated success leading enterprise SaaS portfolios from evaluation and investment planning through implementation, adoption, and ongoing lifecycle management
• Experience establishing portfolio governance, investment planning, annual planning processes, funding models, and executive decision-making frameworks
• Experience managing enterprise technology evaluations, vendor selection, business cases, product onboarding, and operational governance
• Proven ability to lead complex cross-functional initiatives involving business stakeholders, technology organizations, and third-party vendors
• Exceptional executive communication, facilitation, presentation, negotiation, and relationship management skills
• Demonstrated ability to influence senior leaders and drive organizational alignment without direct authority
• Strong analytical, organizational, financial planning, and strategic problem-solving skills
• Advanced proficiency with Microsoft PowerPoint, Excel, Word, Microsoft Project, Microsoft Teams, and SharePoint
• The travel associated with this role will be less than 10% and this includes both domestic and international travel.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​