Director, HR Communications

Job Description

Corporate Affairs and Communications (CA&C) is a global strategic function that uses a variety of programs and platforms to shape and communicate American Express’ brand message and key business initiatives to shareholders, colleagues and the community-at-large. Our team oversees global public affairs and media relations, social media, colleague communications, and corporate sustainability.

Overview:

We are looking for an experienced, strategic, and highly versatile communications professional to serve as Director, HR Communications. This individual will be responsible for developing and executing communications strategies that bring our Colleague Value Proposition to life and help colleagues understand and engage with the programs, experiences, and resources that support them throughout their journey at American Express.

The Director will lead communications across a broad portfolio of colleague initiatives, working closely with senior leaders and partners to create communications that inspire engagement and drive action.

Responsibilities

• Develop and execute end-to-end internal communications campaigns that advance enterprise priorities and strengthen the overall colleague experience.
• Serve as a strategic communications partner to senior HR leaders and teams, providing counsel on messaging, positioning, audience strategy, channels and engagement.
• Translate HR programs, policies, and initiatives into clear and compelling communications for colleagues and leaders.
• Identify creative communications tactics that break through and resonate with colleagues, while effectively leveraging established enterprise channels and platforms.
• Build a results-driven approach to communications, using insights and measurement to assess effectiveness, inform strategy and continuously improve colleague engagement.
• Build strong relationships and collaborate cross-functionally to deliver consistent, aligned, and high-impact communications.
• Work with internal teams to manage the logistics and presentations for colleague events, such as town halls, forums, fireside chats, and engagement activities.
• Manage multiple priorities and workstreams simultaneously, exercising strong judgment and maintaining a high standard of quality in a fast-paced environment.

Qualifications

Minimum Qualifications:

• 7+ years of experience within a corporate communications, marketing or HR organization, and/or working directly with clients through an agency.

• Demonstrated experience with internal and senior executive communications.

• Proven track record of delivering high-impact internal and/or external communications, including message development, strategic communications planning, innovative digital content, integrated communications channel strategies, audience segmentation and measurement.

• Strong design skills, with experience using Adobe Creative Suite, including InDesign, After Effects, Illustrator, and Photoshop.

• Demonstrated ability to build relationships with senior leadership, and engage effectively and positively with clients and stakeholders.

• Exceptional writer who is able to communicate clearly and effectively across a variety of formats, tones and audiences.

• Strong project management experience and attention to detail. Demonstrated ability to think strategically and creatively while pushing a variety of projects through to completion.

Preferred Qualifications

• Experience with executive, colleague and/or HR communications.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​