Manager - Account Development

Job Description

How will you make an impact in this role?

The Global Commercial Services – Global and U.S. Large Enterprise Client Group manages some of American Express' largest and most strategically important commercial clients, delivering differentiated solutions that create value for our customers and drive sustainable growth for American Express.

The U.S. Industry Verticals team combines strategic client management, consultative problem solving, and commercial execution to accelerate B2B payments growth across some of the largest companies in the U.S.

This is not a traditional account management role. Our Client Managers operate as trusted advisors and payments consultants with commercial ownership developing a deep understanding of a client's business, uncovering pain points and growth opportunities, and connecting those needs to differentiated American Express solutions.

We are looking for someone who brings the structured thinking of a consultant, the commercial instincts of a salesperson, and the relationship skills of a strategic account leader.

This role will report to the U.S. Verticals Director supporting the Manufacturing industry portfolio.

Responsibilities

• Own and grow a portfolio of strategic client relationships, serving as a trusted B2B payments advisor.
• Develop a deep understanding of clients' business models, strategic priorities, financial objectives and pain points to uncover opportunities for mutual growth.
• Apply a consultative approach to diagnose business challenges and translate client needs into actionable commercial solutions.
• Build compelling, data-driven business cases that connect American Express capabilities to measurable client outcomes and ROI.
• Develop and execute strategic account plans that identify whitespace, prioritize opportunities and create a roadmap for sustainable growth.
• Build multi-tiered relationships, including senior executives and C-suite decision makers, and proactively address gaps in relationship coverage.
• Maintain a disciplined pipeline and proactively originate, advance and implement new opportunities with a focus on speed to execution and measurable results.
• Lead complex renewals, expansions and commercial negotiations, balancing customer value with sustainable economics.
• Orchestrate cross-functional teams across GCS, GMNS, B2B Enablement, Analytics, Pricing, Finance, Legal, Marketing and Product to deliver differentiated client solutions.
• Navigate complex client environments with an owner's mindset, adapting strategy, overcoming barriers and mobilizing resources to deliver results.
• Maintain the highest standards of compliance, governance and risk management.

Qualifications

• 5+ years of experience in strategic relationship management, enterprise sales, business development, management consulting, or another client-facing commercial/advisory role.
• Demonstrated ability to establish credibility and build relationships with senior executives and C-suite stakeholders within complex organizations.
• Strong consultative problem-solving skills with the ability to uncover underlying business needs and translate insights into commercial opportunities.
• Proven track record of identifying, developing and closing meaningful growth opportunities.
• Strong financial and analytical acumen, including the ability to connect solutions to quantifiable business outcomes and ROI.
• Excellent executive communication, storytelling, negotiation and presentation skills.
• Entrepreneurial mindset with strong ownership, intellectual curiosity, adaptability and bias toward action.
• Ability to influence and mobilize partners effectively across a large, matrixed organization.
• Knowledge of B2B payments, commercial payments or financial services preferred; demonstrated ability to quickly develop expertise in complex industries also valued.
• Ability and willingness to travel up to 30%.
• Bachelor's degree or equivalent experience required; MBA or other relevant advanced degree preferred.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​