Senior Analyst-Control Management

Job Description

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The objective of the USCS Control Management Risk ID & Assessment team is to identify risks throughout business processes, systems, and platforms, develop and recommend risk mitigation strategies to address these risks, and proactively flag high risk themes for intervention and control enhancement.

USCS is looking for a Sr. Analyst of Risk ID & Assessment focused on ensuring control management is embedded in the day-to-day operations of our organization. This role will support New Product Development, Personal Loans, Line Management, Account Statement and Card Member Legal Disclosuresservicing capabilities across products and customer experiences, including. This role will involve extensive collaboration with multiple partners across numerous business units and functional areas.

Responsibilities

he Sr. Analyst, US Consumer Services Risk ID & Assessment will:

• Assist in the identification and assessment of operational, regulatory, compliance, and customer experience risks throughout business processes and systems (along with business process owners)
• Facilitate Business Units in execution of risk assessments (e.g., Risk Control Self Assessments (RCSAs) and Process Self Risk Assessments (PRSAs)) including assessments tied to New Product Development, Personal Loans, Line Management, Account Statement and Card Member Legal Disclosures
• Support further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews, control testing, and assessment criteria updates aligned to regulatory and business changes)
• Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, customer impacts, and events
• Proactively help identify areas of high-risk for intervention, including conducting independent quality assurance, vertical process testing, and thematic reviews across customer-facing operational processes
• Support thematic risk reporting (levels, trends, root causes, and emerging themes)
• Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping, risk/control inventories, and process documentation)
• Support BU identification of risks and spotting areas where product, process, servicing, or control enhancements may be required within New Product Governance (NPG) and change management activities
• Support issue management, corrective action tracking, remediation validation, and sustainable control enhancement activities
• Support risk management practices within the business, including governance routines, KRI monitoring, and escalation processes
• Maintain risk dashboards, key risk indicators (KRIs), and updated risk profiles / risk registers for ongoing monitoring
• Support sharing insights, better practices, themes, and operational risk learnings across the enterprise

Qualifications

Required Qualifications:

• 2+ years experience in operational risk management (e.g., within Risk, Control Management, Compliance, and/or Internal Audit functions) with an understanding of critical operational risk management lifecycle activities

• Project management, communication, and interpersonal skills with the ability to collaborate across business, technology, product, servicing, and governance teams

• Experience in process governance, with an understanding of processes aligned to policies, regulatory frameworks, and/or operational standards

• Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, evaluate risk scenarios, and support effective risk-based decision making

• Experience supporting risk assessments, control evaluations, monitoring, testing, or issue management activities across operational or customer-facing processes

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageou

• Experience supporting lending products, pricing processes, digital payment capabilities, customer servicing operations, and/or regulated operational processes

• Experience supporting or executing Risk Control Self Assessments (RCSAs), Process Self Risk Assessments (PRSAs), control evaluations, and operational risk assessments

• Experience in at least one of the following:

  • Supporting identification of operational risks throughout business processes and systems

    • Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met

    • Supporting independent control monitoring, including identification of control improvements and monitoring enhancements

    • Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing

    • Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

    • Supporting New Product Governance (NPG), issue remediation, governance reporting, or control documentation activities

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​