Senior Associate - Digital Product Management, Agentic Commerce

Job Description

The Global Merchant and Network Services (GMNS) Product team is at the heart of American Express and is a core function within the GMNS business unit. Each year, we power billions of transactions through our global payments network, serving Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.

Our solutions deliver value to American Express’ Card Members, acquirers, and partners across the globe through both proprietary and third-party capabilities, facilitating secure and seamless transactions between issuers, acquirers, and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on this by setting the vision and strategy for the Network, anchoring our priorities to enterprise objectives, and developing and managing a portfolio of products. We maintain a strong customer focus, consider competitive and regulatory dynamics, and apply an end-to-end product management approach across strategy, roadmaps, scaling plans, and performance metrics. We lead the end-to-end process, manage the partner lifecycle, and drive industry intelligence and engagement through key governing bodies.

The Agentic Commerce Solutions team is responsible for defining and enabling the future of Agentic Commerce across the Amex Global Network. As AI-driven agents, digital wallets, and automated commerce experiences evolve, we are shaping how the Network supports secure, scalable, and commercially compelling agent-based transactions. Our focus spans tokenization, digital identity, and emerging network capabilities required to power next-generation commerce.

The Senior Associate, Product Management will support the development and delivery of Agentic Commerce capabilities. Reporting to a Manager or Director within Agentic Commerce Solutions, this colleague will assist in translating product strategy into requirements, support execution across product workstreams, and collaborate with cross-functional partners to help deliver new capabilities.

Responsibilities

• Support the development and execution of product initiatives within Agentic Commerce Solutions
• Assist in translating product strategy into detailed requirements, user stories, and documentation
• Partner with Technology teams to clarify requirements, support development, and track progress against milestones
• Collaborate with cross-functional stakeholders (e.g., Risk, Strategy, GTM, Architecture) to support delivery of product capabilities
• Support the design and development of Agentic Commerce features (e.g., tokenization, identity, intent capture) through research and documentation
• Assist in managing timelines, dependencies, and risks across assigned tasks or components
• Contribute to product documentation, including specifications, process flows, and integration materials
• Support testing activities, including validation of requirements and coordination of feedback
• Conduct research on industry trends, emerging technologies, and competitive developments in agentic and digital commerce
• Support internal communications and preparation of materials for stakeholder updates

Qualifications

• 2+ years of experience in product management, payments, consulting, or related roles

• Foundational understanding of payments, APIs, or digital platforms

• Experience supporting product development, business analysis, or technical projects

• Strong analytical and problem-solving skills, with attention to detail

• Ability to work collaboratively in a cross-functional, matrixed environment

• Effective communication skills, with the ability to clearly document requirements and insights

• Exposure to payments ecosystems, tokenization, or digital commerce platforms

• Familiarity with Agile development processes and tools (e.g., Jira, Confluence)

• Interest in emerging technologies such as AI-driven commerce or digital identity

• Experience supporting technical or product teams in a delivery environment

• This role is suited for an early-career product professional who is building foundational product management and execution skills. The ideal candidate is curious, detail-oriented, and proactive, with a strong willingness to learn and contribute in a fast-paced, evolving environment.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​