Senior Manager - Digital Product (SBS Card & Spend Experiences)

Job Description

American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. The Small Business Product Strategy and Card Features team sits within our GCS Small Business Products organization. This team is responsible for identifying and delivering high-potential opportunities that create lasting multi-product relationships with high-value customers . Working across Card, Card Lending, Line of Credit, Banking, and Digital Experience teams, SBS Digital Strategy aligns the direction and purpose of the Small Business organization to support delivery of cross-product business digital experiences.

The Senior Manager, SBS Digital Card & Spend Experiences will own the strategy and cross-product delivery agenda for Spend Management and the end-to-end digital Card experience, with a focus on making it easier for customers to understand, manage and take action on their business spend.

Responsibilities

• Define Digital Card & Spend strategy: Shape the strategy and roadmap for Spend Management and the end-to-end digital Card experience

• Lead Spend Management journeys: Translate customer needs into prioritized experiences and drive them from concept through delivery

• Advance spend insights: Develop capabilities that help customers understand, categorize and take-action on their spending

• Evolve Card Controls: Partner with the Employee Card and Virtual Card teams to enhance controls for customers to manage spending

• Enhance third-party integrations: Identify opportunities to connect relevant external platforms into customer workflows

• Advance Expense Management agenda: Develop near-in capabilities that address priority expense-management needs

• Drive analytics & experimentation: Use EDX insights, testing and performance data to optimize experiences and inform priorities

• Shape channel strategy: Define the appropriate roles of mobile and web based on customer needs and behavior

Qualifications

• Experience in digital product strategy or management, including end-to-end strategy to execution, preferably in financial services
• Strong analytical skills, and a demonstrated ability to interpret business and industry trends to identify opportunities and recommendations.
• Proven ability to simultaneously maximize customer centricity with driving business results
• Strong understanding of card products and small business financial needs
• Excellent project management skills with ability to lead cross-functional initiatives
• Comfort in ambiguity with an ability to learn quickly, “connect the dots”, challenge and innovate, and drive results.
• Excellent relationship management skills - proven ability to build and strengthen relationships across all levels, both internally and externally. Proficiency in Excel, PowerPoint, and data analysis tools
• Bachelor's degree
• NY or Atlanta-based position (hybrid) with occasional travel

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​