We are seeking an experienced, highly organized, and motivated Service Order Manager (SOM) to oversee service orders, maintenance, repair, renovation, and construction projects within healthcare facilities.
The ideal candidate will have a strong background in healthcare facilities management, hospital construction, project coordination, and government contracting, along with proven leadership and administrative skills.
This position plays a critical role in ensuring projects are completed efficiently, on schedule, within budget, and in compliance with contractual requirements, quality standards, and applicable healthcare regulations.
Key Responsibilities:
- Manage Sustainment, Restoration, and Modernization (SRM) requirements and funded Indefinite Delivery/Indefinite Quantity (IDIQ) projects for medical facilities.
- Plan, research, coordinate, and oversee service orders, repair projects, and construction activities.
- Review project quotes, plans, budgets, schedules, staffing requirements, and resource allocations.
- Develop Statements of Work (SOWs), cost estimates, work plans, project schedules, and subcontractor bid packages.
- Coordinate subcontractor assignments, staffing, and project activities.
- Lead preconstruction meetings and project coordination meetings with government representatives, contractors, and Facility Management personnel.
- Conduct market research, solicit bids, evaluate proposals, and coordinate contract award recommendations.
- Monitor project progress to ensure compliance with budgets, schedules, contract specifications, and quality standards.
- Provide technical guidance and resolve project-related issues.
- Coordinate required permits and approvals with applicable Navy and Marine Corps base authorities.
- Inspect completed work to ensure compliance with established workmanship and quality standards.
- Maintain accurate project records, service order documentation, and monthly progress reports.
- Communicate project status and updates to the Contract Maintenance Manager (CMM) and Assistant Contract Maintenance Manager (ACMM).
- Must be technically qualified in the field of Healthcare Facilities Management and Construction, with a minimum of five (5) years of experience in healthcare construction, renovation, maintenance, and repair project management within a hospital environment.
- Must have demonstrated supervisory experience managing a diversified workforce, including skilled trades personnel, subcontractors, maintenance technicians, and administrative staff.
- Must possess strong administrative experience, including office management, project documentation, recordkeeping, report preparation, scheduling, data entry, and coordination of daily operations.
- Must have experience managing service orders, tracking work requests, maintaining project files, preparing status reports, and ensuring accurate and timely completion of administrative documentation.
- Must possess strong organizational and time management skills, with the ability to prioritize multiple projects, meet deadlines, and maintain accurate records.
- Must be proficient in Microsoft Office applications, including Word, Excel, Outlook, and other software used for project tracking, scheduling, reporting, and administrative management.
- Must have experience preparing and reviewing Statements of Work (SOWs), cost estimates, subcontractor proposals, purchase requests, and project-related documentation.
- Must be knowledgeable of applicable codes, regulations, and standards governing healthcare facility operations and maintenance (O&M), including National Fire Protection Association (NFPA), Environmental Protection Agency (EPA), Occupational Safety and Health Administration (OSHA), and The Joint Commission (TJC) hospital accreditation requirements.
- American Society for Health Care Engineering (ASHE) Certified Healthcare Facility Manager (CHFM) or Certified Healthcare Constructor (CHC) certification is desirable.
- Must possess advanced knowledge and understanding of medical facility maintenance, repair, construction, and facilities management, including mechanical, electrical, plumbing, communications, security systems, and landscaping.
- Must have experience coordinating and overseeing multiple maintenance and construction projects to ensure compliance with contractual requirements, quality standards, schedules, and established budgets.
- Should have experience with federal government design and construction management policies and procedures, including Department of Defense (DoD) Medical Treatment Facility (MTF) design standards.
- Should have experience with government contracting and procurement processes, including bid preparation, bid solicitation, bid evaluation and selection, contract award, project inspection, acceptance, and project closeout.
- Must demonstrate the ability to communicate effectively with Government representatives, Facility Management personnel, subcontractors, vendors, and internal management.
- Must have strong written and verbal communication skills, including the ability to prepare professional correspondence, technical reports, project updates, and other administrative documents.
- Must be capable of evaluating project requirements, identifying potential issues, coordinating corrective actions, and ensuring work is completed efficiently and in accordance with contract specifications.
- Must be available and reachable by Facility Management staff on a company-issued cell phone 24 hours a day, 7 days a week, 365 days a year (24/7/365).
If you are an experienced healthcare facilities management professional with strong construction project management skills, technical expertise, and proven leadership abilities, we encourage you to apply.
Equal Opportunity Employer - This job description is subject to change by the employer as the needs of the employer and requirements of the job changePI288309045