Specialist - Cashiers and Student Accounting

Compensation Type: Hourly

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Compensation: $20.85

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The Fiscal Specialist, Cashiers & Student Accounting provides customer service and financial information to students and third-party companies and organizations that pay students’ tuition and fees and assists customers with questions regarding students’ accounts through direct contact by phone, in-person, and email. This role assists with balance inquiries, processes payments for tuition and fees, and reconciles student financial transactions, statements, records, and reports. This position also assists internal customers with deposits, disburses checks to students and employees, and includes credit cards, cash-handling and balancing responsibilities.

Customer Service

• Assists students in completing their payment of tuition, books, and other charges. Responds to questions from students and third-party organizations about account balances, collection processes, and transaction activity on students’ accounts.
• Assist students in-person, over the phone, and by email during regular business hours. Provides the same services in extended times at the start of the academic semesters.
• Receives and processes credit cards, checks, and cash for processing and balancing. Reviews student concerns with their accounts, investigates, and resolves according to college policy and procedure.
• Collaborates with other college departments to ensure students are billed accurately based upon information in the student information system and/or third-party contracts. Uses Excel to provide information to students and others.
• Stays current on policies, procedures regulation and other guidance to ensure accuracy of work and compliance with this such as FERPA, PCI, cash handling requirements, and financial aid regulations. Occasionally may work at our Delaware campus serving students.

Accounts Receivable

• Assist with invoicing, collection of tuition and fees, and refunds, both directly for students and for third-party companies and organizations, according to college policy and procedure and terms of related third-party contracts.
• Work with Assistant Director and others in the department to create processes necessary for an increasing number of new third-party contracts.
• Provide information to companies on their websites, or their Excel spreadsheets to enable payment for students’ tuition, fees, and book and supplies, as needed. Ensure that information is accurate and timely.
• Receives and processes tuition and fee payments. Analyzes and reconciles student accounts. Analyzes student account information (e.g., billing, payments, and Financial Aid distribution).
• Examine records of amounts due. Document, analyze, verify, and post transactions to journals, ledgers, and other student records. Verify financial aid disbursements, monitor student accounts, and ensure accuracy.
• Maintain student records, add account notations and scan documents. Complete and maintain required documentation. Scan balancing information, student vouchers, and student backup documentation.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Other Duties and Responsibilities

• Attend all required departmental meeting and training.
• Manage multiple assignments of varying complexity while meeting federal and state, as well as internal regulations and procedures.
• Demonstrates the ability to adapt to changing needs of the College and business partners.
• Hours may include working outside of a normal workweek schedule to support workload. Works overtime as needed to meet business demands.

Minimum Experience and Education required:

• High School Diploma or GED.
• One (1) year of progressively responsible professional experience.

*An appropriate combination of education, training, coursework and experience may qualify a candidate.

Full Time/Part Time:

Full time

Union (If Applicable):

Scheduled Hours:

40

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.

Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.