Vice President, Agentic Commerce Strategy & GTM

Job Description

The Network Agentic Commerce team is responsible for defining and enabling the future of Agentic Commerce across the American Express Global Network. As AI-driven agents, digital wallets, and autonomous commerce experiences evolve, we are shaping how the Network supports secure, scalable, and commercially compelling agent-based transactions.

The Vice President, Agentic Commerce Strategy & Go to Market will lead the strategic, commercial, and go-to-market agenda for Network Agentic Commerce. This leader will shape American Express's position in the rapidly evolving agentic ecosystem, drive industry and strategic partner engagement, define commercial strategies, and establish the governance, risk management, and operational frameworks required to bring new capabilities to market and scale adoption.

Reporting to the Vice President, Network Agentic Commerce, this leader will manage a team of Directors across Strategy & Insights and Go to Market, with accountability for translating emerging industry opportunities into actionable business strategies and driving enterprise readiness for commercialization. The role will partner closely with Product Management, Technology, Risk, Legal, Compliance, and existing partner relationship owners to align commercial priorities, navigate enterprise dependencies, and drive execution. The successful candidate will be a forward-looking, commercially minded leader with deep payments expertise, strong risk management acumen, and demonstrated experience influencing senior stakeholders and leading teams through ambiguity.

Responsibilities

• Lead the multi-year business and commercial strategy for Network Agentic Commerce, identifying opportunities to drive adoption, network relevance, competitive differentiation, and growth.

• Oversee industry and competitive intelligence across AI platforms, payment networks, digital wallets, processors, emerging protocols, and standards bodies, translating market developments into actionable strategic recommendations.

• Define commercial strategies, including pricing frameworks, partnership models, business cases, and investment recommendations to support the scaling of Agentic Commerce capabilities.

• Lead Agentic Commerce ecosystem engagement and partner prioritization, working alongside existing relationship owners to advance strategic partnerships, commercial opportunities, and adoption.

• Own go-to-market strategy and business execution, establishing scalable frameworks for partner onboarding, operational readiness, enterprise education, and ongoing adoption.

• Drive enterprise governance, risk assessments, mitigation planning, and required approvals in partnership with Risk, Compliance, Legal, Control Management, and other key stakeholders.

• Oversee business program management across strategic, commercial, and operational workstreams, ensuring clear priorities, milestones, dependencies, and accountability for execution.

• Partner closely with Product Management to ensure industry insights, partner requirements, commercial considerations, and risk priorities inform product strategy and roadmaps.

• Build alignment across Product, Issuing, Acquiring, Finance, Risk, Legal, Compliance, and regional teams, translating complex strategic and operational considerations into clear executive recommendations.

• Establish performance measures to track partner adoption, commercial outcomes, operational effectiveness, and strategic progress, providing regular updates to senior leadership.

• Lead and develop a high-performing team across Strategy & Insights and Go to Market, fostering strategic thinking, commercial discipline, and execution excellence.

Qualifications

• Extensive strategy, commercial, or business leadership experience in payments, financial services, digital commerce, or technology, with a strong record of shaping strategy and delivering business outcomes.

• Deep understanding of the global payments ecosystem, including payment networks, digital wallets, tokenization, authentication, and emerging commerce models.

• Demonstrated experience developing commercial strategies, managing strategic partner engagement, and translating industry developments into actionable business priorities.

• Experience leading go-to-market initiatives, enterprise governance, risk management coordination, and operational readiness within complex, regulated organizations.

• Demonstrated ability to drive urgency, accelerate execution, and deliver results in rapidly evolving environments while proactively identifying, assessing, and managing risk.

• Strong commercial and financial acumen, including pricing strategy, business case development, partnership economics, and investment prioritization.

• Proven ability to influence senior stakeholders, navigate complex enterprise dependencies, and drive cross-functional outcomes across Product, Risk, Legal, and business teams.

• Demonstrated experience leading and developing high-performing teams, establishing clear accountability, and delivering results through direct leadership and influence.

  Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​