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Title: Administrative Technical Support II
Employee Classification:&nbsp;Clerical &amp; Secretarial
Institution:&nbsp;System Office
Department: External Affairs
Campus Location: Tennessee Board of Regents System Office
Job Summary
The Administrative Technical Support II position primarily supports the administrative/technical/logistical functions of the External Affairs Division, including technical support of events (SOAR, Workforce Convenings, Foundation Board Meetings, and TBR Quarterly Board Meetings). Secondary support responsibilities include the Regional Workforce Coordinators and TCAT Web Services. This position may have the opportunity to work remote within the state of Tennessee but with periodic visits to the TBR System Office (Nashville, TN) at the employee’s expense, and potential travel to Tennessee TBR colleges may be necessary. 
Job Duties
<ul>
<li>35% - Responsible for transporting/load-out/load-in; installation and technical support of audio-visual and computer equipment in support of External Affairs produced events (SOAR, Workforce Convenings, Foundation Board Meetings, and TBR Quarterly Board Meetings) - (Essential)</li>
<li>30% - Support videography, video editing and photography needs of the Office of External Affairs, including travel to capture content as needed. - (Essential)</li>
<li>15% - Responsible for analyzing and resolving hardware and software issues in a timely and accurate fashion and providing end-user training where required. - (Essential)</li>
<li>15% - Serve on committees, participate in required Division meetings and planning sessions; and support TCAT Web Services technical requirements and content development as needed. - (Essential)</li>
<li>5% - Other duties as assigned. - (Marginal)</li>
</ul>
Minimum Qualifications
Technical Diploma or equivalent education and experience Three years’ experience in information technology and/or audio-visual production. Must possess a valid driver’s license. 
Preferred Qualifications
Associates degree in a related field Experience working in higher education Relevant industry certifications 
Knowledge, Skills, and Abilities
Knowledge of computer and communications technology, including large format printing. A keen understanding of audio/visual equipment (soundboards, wireless microphones, lighting). Excellent organizational skills; oral and written communication skills; and listening skills. Expert proficiency with Apple/PC platforms and office software/technology such as Microsoft Office Suite, Google Drive, MS Teams; computer skills (word processing, spreadsheets, Learning Management Systems). A commitment to continuous quality improvement and to providing outstanding service. Possesses interpersonal skills consistent with establishing and maintaining effective working relationships. Ability to multi-task, work effectively in fast-paced, changing environment; capable of working efficiently with limited supervision, while maintaining confidentiality. Ability to travel and stay overnight to provide support for meetings/conferences/events. Ability to climb ladders and lift up to 50 pounds. 
Physical Demands / Working Conditions

Motlow State Community College


      Administrative Technical Support II
    

Responsibilities• Administer and maintain computerized databases, ensuring high availability, efficiency, and data security. • Analyze information requirements and develop specifications for database design and maintenance. • Manage all source code within the environment and provide guidance on policies, technical issues, and data structure strategies. • Collaborate with data center teams to maintain and upgrade Unix/Linux and Microsoft Windows servers and operating systems. • Perform system and network programming, software maintenance, security administration, and backup/recovery processes. • Oversee day-to-day operations of assigned systems and shared infrastructure, ensuring maximum uptime and system reliability. • Monitor and improve service performance through system tuning, Progress database tuning, development refreshes, and application upgrades. • Administer QAD applications and related system environments. • Maintain Unix/Linux printing, Samba services, and source control systems. • Support users and manage scheduling tasks via Cron and Windows batch tools. • Create and maintain Unix/Linux scripts and configure kernels as needed. • Manage Active Directory groups and assist with patching/security on Windows application servers. • Implement new systems or upgrades by participating in planning, execution, and documentation to meet project and change control standards. • Participate in compliance activities such as the annual Self-Assessment Template (ASAT). • Coordinate with global teams to streamline compliance efforts across centralized systems and infrastructure. Key Challenges: • Delivering consistent IT service in a rapidly evolving technical environment. • Coordinating across local, business unit, and centralized IT resources. • Balancing multiple projects and priorities with limited resources.QualificationsMinimum education: Bachelor’s degree in IT/IS/CS and/or certifications related to Unix/Linux and/or Database administrationWork experience: 7 years' experience in QAD and Progress Database administration and Unix/Linux administrationAbout us Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $7.4 Billion in revenue in 2024, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2024 Environmental Social and Governance report at&nbsp;<a href="https://www.howmet.com/esg-report/" target="_blank">www.howmet.com/esg-report</a>. Follow: <a href="https://www.linkedin.com/company/howmet-aerospace" target="_blank">LinkedIn</a>, <a href="https://twitter.com/howmetaerospace" target="_blank">Twitter</a>, <a href="https://www.instagram.com/howmetaerospace/" target="_blank">Instagram</a>, <a href="https://www.facebook.com/Howmetaerospace/" target="_blank">Facebook</a>, and <a href="https://www.youtube.com/howmetaerospace" target="_blank">YouTube</a>. Equal Opportunity Employer: Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics. If you need assistance to complete your application due to a disability, please email&nbsp;<a href="mailto:TalentAcquisitionCoE_Howmet@howmet.com" target="_blank">TalentAcquisitionCoE_Howmet@howmet.com</a>

Howmet Aerospace

Database/System Administrator

Responsibilities:<ul><li>Deploy, monitor, maintain, and scale AWS resources, such as EC2, RDS, S3, ELB and more, to host web applications</li><li>Actively monitor web application performance, identify and resolve issues like slow loading times, error messages, and system crashes, and implement corrective actions. </li><li>Manage user accounts, permissions, and roles within the web application, ensuring appropriate access levels for different user groups. </li><li>Install and test software updates, patches, and security fixes for the web application, ensuring timely deployment and minimizing downtime. </li><li>Perform regular backups of the web application data and configuration, and test recovery procedures to ensure data integrity in case of emergencies. </li><li>Analyze application performance metrics, identify bottlenecks, and implement optimizations to improve user experience and system efficiency. </li><li>Implement and maintain security measures within the web application, including firewalls, access controls, and encryption to protect against unauthorized access. </li><li>Respond to and troubleshoot reported application issues, documenting steps taken to resolve problems and communicating updates to users. </li><li>Maintain detailed documentation of application configuration, troubleshooting procedures, and best practices for future reference and team knowledge transfer</li><li>Other duties as assigned</li></ul><h4>Requirements</h4><ul><li>A bachelor’s degree in computer science, information systems, or similar</li><li>At least three years professional experience with Web Application Administration, Monitoring &amp; Troubleshooting</li><li>At least two years professional experience administering RedHat Enterprise Linux systems</li><li>At least two years professional experience with AWS Cloud Services</li><li>Strong understanding of Apache HTTP Web Proxy service</li><li>Strong understanding of Apache Tomcat</li><li>Strong understanding of SSL certificate management</li><li>Strong understanding of Database management (PostgreSQL preferred)</li><li>Ability to obtain and maintain a DoD security clearance</li><li>Detail oriented</li><li>Good verbal and written communication skills</li></ul>Candidates who have any of the following skills will be preferred<ul><li>AWS Certified SysOps certification or similar</li><li>Familiarity GitLab administration</li><li>Familiarity with GitLab CI/CD pipelines</li><li>Familiarity with Docker containers</li><li>Familiarity with Ansible Automation</li></ul>*Resumes, Cover Letters, and Applications which are generated by AI will not be considered for employment.<h4>Benefits</h4>SciTec offers a highly competitive salary and benefits package, including:<ul><li>Employee Stock Ownership Plan (ESOP)</li><li>3% Fully Vested Company 401K Contribution (no employee contribution required) </li><li>100% company paid HSA Medical insurance, with a choice of 2 buy-up options</li><li>80% company paid Dental insurance</li><li>100% company paid Vision insurance</li><li>100% company paid Life insurance</li><li>100% company paid Long-term Disability insurance</li><li>100% company paid Hospital Indemnity insurance</li><li>Voluntary Accident and Critical Illness insurance</li><li>Short-term Disability insurance</li><li>Annual Profit-Sharing Plan</li><li>Discretionary Performance Bonus</li><li>Paid Parental Leave</li><li>Generous Paid Time Off, including Holiday, Vacation, and Sick Pay</li><li>Flexible Work Hours</li></ul>The pay range for this position is $83,000 - $116,000/year. SciTec considers several factors when extending an offer of employment, including but not limited to the role and associated responsibilities, a candidate's work experience, education/training, and key skills. This is not a guarantee of compensation. SciTec is proud to be an Equal Opportunity employer. VET/Disabled.

SciTec

Tier 2 Infrastructure - AWS Administrator

Administrative Assistant &nbsp;– Investment TeamIn this role, you will provide administrative support to our Chief Investment Officer (CIO) and NLG Capital Leadership team.&nbsp; In addition, you will be responsible for planning, organizing and/or managing special projects to deliver against our strategic objectives. Providing in-depth administrative and project coordination support, you will interface with external partners and all levels of leadership throughout the Company. Strong organization, prioritization, discretionary judgement, communication and multi-tasking skills are essential in this role and are the keys to your success in handling ever-changing demands and bringing leaders together.Company SummaryFor 175 years, National Life Group (“NLG”) has aimed to keep their promises to provide families stability in good times and in bad. And throughout that history, they have provided peace of mind to those families as they plan their futures.As a mission-driven business, the cause of what they do is as important as the products they sell. And their cause is a very simple one, directed at the people who live and work on America’s Main Streets: “To Do good in our communities and with the individual families we serve.”NLG Capital, the investment management company of NLG, manages approximately $40+ billion in AUM.&nbsp; Our purpose is simple – to allow NLG to keep its promises.&nbsp; How we do this – an obsessive focus on delivering investment results.&nbsp; We drive results through a rigorous but collaborative investment process, and we hold ourselves to the highest of standards, both as investors and teammates.&nbsp; While our process is based on rigor, our culture is based on our guiding principles: meritocracy, uncompromising transparency, intellectual honesty, performance driven learning, and the relentless pursuit of excellence.&nbsp; These principles serve as the foundation of our team.&nbsp; They govern the way we conduct ourselves, how we interact with teammates and how we approach every investment decision.&nbsp; We act with the integrity and humility required to make the investment decision that is right for the firm, and ultimately our policyholders. Our culture has been deliberately built to foster curiosity and provide opportunities to learn and grow, both as people and investors.&nbsp; The flat and collaborative nature of our team promotes an atmosphere where the best ideas are continually expressed and rewarded.&nbsp; Our pursuit of excellence is unwavering.Role SummaryIn this role, you will provide administrative support to our Chief Investment Officer (CIO) and NLG Capital Leadership team.&nbsp; In addition, you will be responsible for planning, organizing and/or managing special projects to deliver against our strategic objectives. Providing in-depth administrative and project coordination support, you will interface with external partners and all levels of leadership throughout the Company.&nbsp; Strong organization, prioritization, discretionary judgement, communication and multi-tasking skills are essential in this role and are the keys to your success in handling ever-changing demands and bringing leaders together.&nbsp;Essential Duties and Responsibilities<ul><li>Provide timely and effective administrative support to our CIO and the NLG Capital Leadership Team</li><li>Draft communications as needed; collaborate with leadership on messaging and manage information flow</li><li>Arrange travel, accommodations, itineraries and all correspondence related to necessary arrangements including management of expense reports</li><li>Plan, organize and execute events such as meetings, team building activities, luncheons, client dinners and special projects</li><li>Manage the day-to-day administrative affairs of our CIO - maintaining a high degree of confidentiality &amp; discretion; anticipate needs and proactively bring together appropriate people and resources to support our CIO in addressing issues</li><li>Provide comprehensive support services to our CIO that ensures professional, responsive, and effective experiences at all levels of the organization – tracks and helps drive completion of key deliverables and follows up on outstanding action items</li><li>Provide sophisticated calendar management; prioritize inquiries and requests while troubleshooting conflicts with little guidance, make judgements and recommendations to ensure smooth day-to-day engagements</li><li>Manage a variety of departmental operations, such as team onboarding and inventory needs.</li><li>Work collaboratively with other administrative professionals to request and assemble information, assist in formatting, and proof reading of business documents, as well as internal and external communications – commitment to the success of the team over personal success</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree in Business Administration or related field; equivalent years of job experience or certification</li><li>Minimum of 5 years of administrative professional experience</li><li>Experience in project coordination</li><li>High level interpersonal skills to handle sensitive and confidential situations; position continually requires demonstrated poise, tact and diplomacy and ability to interact effectively with all levels of employees, customers and vendors</li><li>Strong verbal, written, and phone communication skills</li><li>A self-starter with the ability to work without direct supervision; think independently to problem solve; take the initiative to resolve administrative and procedural issues; evaluate alternatives and make recommendations with tact and discretion</li><li>Ability to work in a fast-paced and ever-changing environment with demonstrated ability to manage multiple competing tasks and demands.</li><li>Proficient with various job-related computer software applications (e.g., MSO365, Concur, Salesforce, UltiPro) as well as the demonstrated ability to rapidly learn new company-specific systems and processes</li><li>Willing and available to work the hours necessary to meet the demands of the business.</li><li>Completes assignments efficiently and in a timely manner, demonstrating a commitment to quality and attention to detail.</li><li>Ability to work onsite Monday – Thursday, with flexibility to be onsite on Fridays when there is a business need.&nbsp;</li><li>Able to pass a background check.</li></ul>Benefits<ul><li>Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!</li></ul> <h6>The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.</h6><h6>Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.</h6><h6>National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. &nbsp;&nbsp;</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6>

National Life Group

Administrative Assistant

ABOUT ROCKET LABRocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more. &nbsp;Join our pioneering team and launch your career to new heights!CONTRACTS ADMINISTRATOR IIBased onsite at Rocket Lab’s headquarters in Long Beach, CA, the Contracts Administrator will be responsible for contract administration and compliance across the Rocket Lab enterprise in support of multiple types of U.S. Government and commercial contracts to ensure we meet our contractual obligations and performance milestones. This position is primarily focused in the areas of space systems and launch services, as well as the full catalog of Rocket Lab’s commercial products and services. This position will require high level productivity, maintaining focus and accuracy in a fast paced open space environment with daily ongoing moderate to loud noise.WHAT YOU'LL GET TO DO<ul><li>Negotiates and administers government contracts, commercial contracts, subcontracts non-disclosure agreements, teaming agreements and IP licenses.</li><li>In partnership with Legal and Contracts leadership drafts and negotiates master service agreements, master supply agreements, and launch services agreements with oversight from Contracts Leadership.</li><li>Analyzes model contract terms and conditions for implications on the program and corporation at large; disseminates this information to internal stakeholders and leadership.</li><li>Serves as the primary customer interface for all contractual compliance matters, including: changes, disputes, or requests for equitable adjustment during contract performance.</li><li>Assists the program and business development teams in proposal review and preparation in response to Government and commercial solicitations, as well as RFIs.</li><li>Creates and maintains contract and business files.</li><li>Establishes and maintains excellent relationships with Government and other customer counterparts.</li></ul>YOU'LL BRING THESE QUALIFICATIONS<ul><li>Bachelor’s degree and 2+ years of contract administration and/or management experience in the Space and/or Aerospace &amp; Defense industries.</li><li>2+ years of direct management of government contracts of various types (CPFF, FFP, T&amp;M, OT, LSA, MSA, etc.)<ul><li>Proficiency in out-of-the -box contracts (OTAs) a plus.</li></ul></li><li>A range of agency (DoD, NASA, IC) experience in terms and conditions reviews and the protection of intellectual property concerns.</li><li>Working understanding of legal issues and terminology, including but not limited to, intellectual property, indemnity, privacy, and confidentiality issues.</li><li>Knowledge the Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation (DFAR), as well as NASA Space Flight (NSF) and other agency specific regulations.</li><li>Ability to obtain and maintain a DoD Top Secret security clearance</li><li>Ability to travel up to 25% of the time</li></ul>THESE QUALIFICATIONS WOULD BE NICE HAVE<ul><li>Extensive knowledge of the NASA FAR Supplement (NFS).</li><li>Experience managing DoD and NASA prime contracts and/or subcontracts supporting DoD and NASA programs.</li><li>Experience with Export Control, ITAR and EAR.</li><li>Experience with financial, property and governmental agency audits.</li><li>Experience with CLM systems like DocuSign.</li><li>Must leverage critical thinking skills to be able to timely solve problems independently and creatively.</li><li>Detail oriented, team player attitude, high work ethic and reliability.</li><li>Must be able to effectively communicate with engineers, scientists, attorneys, and industry executives.</li><li>Ability to work independently as a self-starter, influence stakeholders through effective communication, and handle multiple priorities in a fast-paced, high-pressure environment.</li></ul>ADDITIONAL REQUIREMENTS<ul><li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.&nbsp;&nbsp;&nbsp;</li><li>Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing.&nbsp;&nbsp;</li><li>Must be physically able to commute to buildings&nbsp;</li><li>Occasional exposure to dust, fumes and moderate levels of noise.&nbsp;</li></ul>Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.Base salary is just one component of our total rewards package at Rocket Lab.&nbsp; Employees may also receive company equity and access to a robust benefits package including: top tier medical HMO, PPO &amp; a 100% company-sponsored medical HSA plan option, dental and vision coverage, 3 weeks paid vacation and 5 days sick leave per year, 11 paid holidays per year, flexible spending and dependent care savings accounts, paid parental leave, disability insurance, life insurance, and access to a 401(k) retirement plan with company match. Other perks include: Discounted employee stock purchase program, subsidized EV charging stations, onsite gym, food and drinks, childcare concierge, and other discounts. Eligibility for benefits may vary based on employment status, please check with your recruiter for a comprehensive list of the benefits available for this role. Benefit programs are subject to change at the company’s discretion.Base Pay Range (CA Only)$65,000—$100,000 USDWHAT TO EXPECT&nbsp;We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.&nbsp;&nbsp;&nbsp;Important information:FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at <a href="mailto:g.biow@rocketlabusa.com.This" target="_blank">g.biow@rocketlabusa.com.This</a> dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:For security reasons background checks will be undertaken prior to any employment offers being made to an applicant.&nbsp; These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.&nbsp;Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality.&nbsp; For more information on these Regulations, click here&nbsp;ITAR Regulations.

Rocket Lab

Contracts Administrator II

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: South End Recovery ServicesAll Locations: 1601 Washington Street, 79 Paris StreetPosition Summary: The Practice Secretary plays a vital role in supporting the Recovery Services program across both the South End and East Boston locations. This position involves performing a wide range of clerical and reception activities, greeting patients and visitors with excellent customer service, and screening walk-ins to practice. Monday – Friday, 8:00am -5:00pm. Monday-Friday, 8:00-5:00pm and may require flexibility.Essential Duties and Responsibilities:Provider and Patient Support:<ul><li>Effectively screens incoming calls for the department.</li><li>Monitor department/providers schedules and in-basket pools to ensure timely responses.</li><li>Assist with provider inquiries regarding patient scheduling, account status, or referral progress.</li><li>Serve as the first point of contact for patient inquiries and appointment changes.</li></ul>Scheduling &amp; Appointment Management:<ul><li>Schedule, reschedule, and cancel appointments as per provider or patient requests.</li><li>Conducts calls to confirm appointments.</li><li>Handle incoming patient calls and messages regarding appointment inquiries and scheduling changes.</li><li>Track and manage patient follow-ups and cancellations as needed.</li></ul>Documentation &amp; Communication:<ul><li>Sort, fax, and scan patient documents and ensure they are accurately added to patient records.</li><li>Assist with the completion of clinical forms, letters, and other documentation as directed by providers.</li><li>Maintain clear and empathetic communication with patients and staff through written, electronic, and verbal interactions.</li></ul>Collaboration &amp; Teamwork:<ul><li>Interact with/manage inquiries from NH and outside providers to facilitate access to care.</li><li>Work collaboratively with co-workers, share knowledge and expertise, and lend assistance to ensure department goals are met.</li><li>Demonstrate professionalism, courtesy, and positivity in all interactions with patients and colleagues.</li><li>Provide backup support for the East Boston location and assume the responsibilities of the Patient Access Coordinator for the Behavioral Health departments, as needed.</li></ul>Other Duties:<ul><li>Responsible for maintaining, troubleshooting, and obtaining services for equipment and/or facility related issues.</li><li>Keeps track of and orders office supplies, based off assignment.</li><li>Perform any other duties/workflows authorized by management or as needed for the smooth operation of the department.</li><li>Engage in continuous learning and professional development to improve job performance and patient care.</li><li>Participates in required departmental activities and meetings.</li><li>Responsibility to enter and track incident reports for the health center and for BSAS</li><li>Prepares and sends required letters to BSAS, with management assignment.</li><li>Maintain excellent punctuality and attendance.</li><li>Adheres to all NeighborHealth and departmental policies and procedures.</li></ul>Qualifications and Requirements:​EDUCATION:<ul><li>High school diploma or equivalent required; associate's degree in healthcare administration or related field preferred.</li></ul>EXPERIENCE: <ul><li>Previous experience in a healthcare setting.</li></ul>SKILLS/ABILITIES:<ul><li>Strong organizational and multitasking abilities.</li><li>Proficient in Microsoft Office Suite and electronic health record (EHR) systems.</li><li>Excellent communication and customer service skills, with the ability to interact with patients, providers, and staff in a respectful and compassionate manner.</li><li>Detail-oriented, with strong problem-solving skills and the ability to prioritize tasks effectively.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Bilingual (English/Spanish) required.</li></ul>

Practice Secretary

Position SummaryThe Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones.&nbsp; The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician.&nbsp; This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems.Travel between Wallingford and Ballard offices required, based on business needs.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Patient Services Representative include, but are not limited to:<ul><li>Provide exemplary customer service, both in person and on the phone.</li><li>Greet and direct patients, vendors, and visitors. </li><li>Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems</li><li>Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status</li><li>Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy</li><li>Assist patients with check-in process, completion of paperwork or forms, when necessary </li><li>Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments</li><li>Review records for completeness, print necessary updates and put records in order</li><li>Review physician clinic schedule for accuracy</li><li>Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts</li><li>Facilitate flow of patients by coordinating with medical assistants and clinical team</li><li>Schedule appointments, conferences and meetings in person, as requested</li><li>Schedule interpreters for patient appointments as needed</li><li>Complete duties and assist others as directed</li><li>Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>High School Diploma or the Equivalent</li><li>1-2 years relevant experience in public contact, preferably in medical office environment</li><li>Minimum 1-year front office or reception experience, medical preferred </li><li>Practice Management and experience (desired)</li></ul>Knowledge, Skills and Abilities<ul><li>Superior customer service</li><li>Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.</li><li>Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)</li><li>Use time efficiently, with attention to quality, detail, accuracy and completion</li></ul><ul><li>Willing and able to be flexible with working varied hours and dependable with attendance</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision</li><li>Ability to prepare records in accordance with detailed instructions</li><li>Must be able to type with speed and accuracy</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Proliance Surgeons

Patient Services Rep / Medical Receptionist / Call Center

SUMMARYThe Administrator is responsible for the overall daily management and operation of the clinic. The Administrator reports directly to first line regional operational management which may be an Area Director, Regional Director, or Vice President of Operations, depending on the region/demographics.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and tasks may be assigned.GROWTH · Develop and implement processes for program growth in accordance with Company goals. · Plan/coordinate patient scheduling to assure timely acceptance of patients and effective staffing levels. · Implement clinical and operational processes to improve patient health and minimize hospitalizations and missed treatments. · Achieve financial targets to include budget, labor costs, supply costs and expenditures.OUTCOMES · Review all incident reports; make recommendations and take action relative to incidents as appropriate; report at monthly QAPI meeting. · Promote quality management program through education and involvement of staff and patients in outcomes as well as overall responsibility to achieve corporate goals for quality. Leads QAPI meetings and quality improvement committees. · Coordinate the functions of all departments and develop standards and methods of measuring patient care services, including a chronological record of services provided to patients as required by the ESRD Network Coordinating Council and Medicare. · Work with staff to maintain chronological, thorough, and appropriate documentation in the patient record of all treatments, activities, and communication with the patient, physician and other healthcare professionals. · Achieve program's target goals for patient outcomes in accordance with quality patient care and Company goals.OPERATIONAL&nbsp;READINESS· Knowledge of and remain current with federal, state, local laws and regulations, including health care professionals practice act requirements. · Assure that the clinic is in compliance with all applicable federal, state, and local laws and regulations and receives continuing certification from all statutory and regulatory agencies. · Develop, implement and follow up necessary Corrective Action Plans for internal and external surveys. · May assume Charge Nurse's responsibilities as needed. · Responsible for duties listed in Registered Supervising Nurse job description and nursing services policy # C-AD-0110 or must designate Registered Nurse meeting these qualifications. · May fulfill responsibility of facility CEO as delegated by Governing Body. · Conduct and/or participate in both formal and informal meetings with the governing body, Regional Director, Medical Director and the staff. Assure that appropriate staff meetings, in-service education meetings, and team patient care planning meetings are held monthly. Assure that Quality Assessment &amp; Performance Improvement Program is current at all times. · Establish, maintain, and submit all required records and reports concerning staff, patients, and the operational affairs of the center. · Plan, coordinate, and approve effective and efficient staffing to meet patient needs and regulations. · Oversee the maintenance of equipment and supplies to meet current laws and regulations.OPERATIONAL READINESS (cont.) · Continuously monitor to ensure that a safe and sanitary physical environment is maintained throughout the facility; that all equipment is maintained and functions properly; and that adequate and appropriate inventory levels of all supplies are available and used correctly. · Supervise the maintenance of equipment, building areas occupied by the center and other property belonging to the center. · Know and understand the water treatment and mechanisms of the equipment of the facility. · Assist, when necessary, with disinfection of equipment and supplies including bicarbonate delivery systems and dialysis machines.PARTNERSHIPS · Monitor all contractual agreements; update as needed with corporate oversight. · Maintain collaborative working relationship with Medical Director and physicians. · Establish and maintain a positive relationship with area hospitals, agencies, vendors and the community. · Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization. · Respond effectively to inquiries or complaints.STAFF&nbsp;DEVELOPMENT/&nbsp;RETENTION · Ensure all staff meet required qualifications for position held and perform duties within limitations established by and in accordance with company policy/procedures, health care professionals practice acts, applicable state and federal laws and regulations. · Recruit, train, develop, and supervise all personnel. · Maintain effective personnel management and employee relations, including evaluating the performance of all personnel; approving and submitting all hours worked and counseling and disciplining employees. · Uphold management goals of corporation by leading staff in team concepts and promoting a team effort. · Effectively communicates expectations; accepts accountability and holds others accountable for performance.ADMINISTRATORState Specific RegulationsAlabamaIF DESIGNATED CEO FOR THE CLINIC, MUST: <ul><li> Hold at least a baccalaureate degree and has at least one (1) year of experience in a dialysis unit OR</li><li> Meets the qualifications for a qualified physician director or qualified registered supervising nurse.</li></ul>Georgia <ul><li> Hold at least a baccalaureate degree and has at least one (1) year experience in an end stage renal disease facility OR</li><li> Meets the qualifications for a physician director or a nurse responsible for nursing services for an end stage renal disease facility OR</li><li> Has been acting for at least two (2) years as a facility administrator for an end stage renal disease facility which has been certified for the federal Medicare program.</li></ul>Maryland IF NOT THE DESIGNATED CEO FOR THE CLINIC, MUST: <ul><li> Be 21 years old or older.</li><li> Possess a high school diploma or a high school equivalency diploma.</li><li> Have at least one (1) year of dialysis experience.</li><li> Have no criminal conviction or other criminal history that indicates behavior that is potentially harmful to patients, documented through either a criminal history records check or criminal background check completed within one (1) month before employment.</li></ul>New Jersey <ul><li> A baccalaureate degree from an accredited college or university and the equivalent of at least one (1) year experience in supervising renal dialysis services OR</li><li> Five (5) years full-time experience in the provision of renal dialysis services and documentation of supervisory experience for at least one (1) year.</li></ul>South Carolina <ul><li> Hold at least a baccalaureate degree or have a minimum of an associate degree in a health-related field with at least two (2) years experience in ESRD within the past five (5) years.</li></ul>Wyoming PERSON IN CHARGE OF THE OPERATION OF THE FACILITY TWENTY-FOUR (24) HOURS PER DAY AND IS:<ul><li> A physician OR</li><li> A Registered Nurse who has at least six (6) months of experience working in a renal dialysis center OR</li><li> An individual with a bachelors degree and one (1) year experience in health service administration, preferably in a renal dialysis center.</li></ul>REGISTERED SUPERVISING NURSEState Specific RegulationsGeorgia <ul><li> RN with twelve (12) months of experience in clinical nursing, and an additional six (6) months of experience in nursing care of the patient with permanent kidney failure or undergoing kidney transplantation, including training in and experience with the dialysis process OR</li><li> RN with eighteen (18) months of experience in nursing care of the patient with on maintenance dialysis, or the nursing care of the patient with a kidney transplant, including training in and experience with the dialysis process.</li><li> Where the RN responsible for nursing services is also in charge of self-care dialysis training, at least three (3) months of the total required dialysis experience is in training patients in self-care.</li></ul>New Jersey THIS POSITION IS CONSIDERED DIRECTOR OF NURSING SERVICES IN THE STATE OF NJ AND MUST:<ul><li> Have twelve (12) months full time experience in nursing supervision and/or nursing administration obtained in a hemodialysis setting within the last twenty-four (24) months.</li></ul>South Carolina THIS POSITION IS CONSIDERED DIRECTOR OF NURSING SERVICES IN THE STATE OF SC AND MUST: <ul><li> Be a registered nurse with at least eighteen (18) months of experience in clinical nursing, with at least six (6) months experience in care of patients with ESRD.</li></ul>Texas THIS POSITION ALSO MAY BE KNOWN AS THE DIRECTOR OF NURSING IN THE STATE OF TX AND MUST:<ul><li> Have at least eighteen (18) months experience as an RN, which includes at least twelve (12) months experience in dialysis within the last twenty-four (24) months; OR </li><li> Have at least eighteen (18) months experience as an RN, and holds a current certification from a nationally recognized board in nephrology nursing or hemodialysis.</li></ul>

U.S. Renal Care

Dialysis Facility Administrator

Position SummaryThe Administrative Assistant supports several of the company’s central office staff including but not limited to the Senior EA, EA, and HR Managers with a variety of recurring and non-recurring tasks. Acknowledge requests for assistance, clarify expectations with respect to deliverables and deadlines, and keep the requesting party apprised of the status.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Administrative Assistant include, but are not limited to:<ul><li>Screening incoming calls and emails in Reception Inbox and Proliance Inbox</li><li>Maintain kitchen and bathrooms, ordering supplies, coordinating with building for maintenance etc.</li><li>Assist in scheduling and supporting meetings, including reserving space on &amp; offsite, arranging catering</li><li>Prepare expense reports</li><li>Make travel arrangements&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </li><li>Maintain CSO Shared &amp; Reserved Parking information</li><li>Maintain CSO vendor info pertaining to kitchen, building, and supply room and communicate with the vendor as needed</li><li>Assist HR with employee relations communications to care centers and CSO</li><li>Assist EA’s with logistics on projects </li><li>Process and approve badge requests daily **</li><li>Coordinating parking and new hire orientation for CSO</li><li>Routing of all mail, faxes, and packages delivered to CSO</li><li>Assisting with facility management and communication **</li><li>Assist in the coordination of team events, social activities, and employee recognition</li><li>Fulfill other duties as assigned</li></ul>Education/Experience<ul><li>Bachelor’s or associate degree preferred</li><li>3+ years of Administrative Assistant experience, ideally in a professional services environment<ul><li>Executive level support preferred</li></ul></li><li>Prior healthcare experience a plus</li></ul>Knowledge, Skills and Abilities<ul><li>Professional, courteous demeanor</li><li>Positive attitude and high energy</li><li>Passionate and proactive about solving problems, adding value and delivering superior results</li><li>Ability to multi-task and prioritize competing demands</li><li>Attention to detail</li><li>Strong verbal and written communication skills</li><li>Understands what s/he doesn’t know and what questions to ask to reach well informed decisions</li><li>Unquestioned ethics, integrity and discretion</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

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