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OverviewThe Proactive Partner. You’re a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members’ financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We’re also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint.Responsibilities&nbsp;<ul><li>Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities.</li><li>Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners.</li><li>Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information.</li><li>Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.</li><li>Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing.</li><li>Must be detail-oriented. </li><li>Ability to be self-directed, efficient, and meet deadlines.</li><li>Ability to manage a heavy pipeline of 40 plus loans.</li><li>Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills.</li><li>Demonstrated math and accounting skills.</li></ul>Qualifications<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures.</li><li>Ability to successfully register with the National Mortgage Licensing System (NMLS).</li></ul>Compensation for this role is primarily commission-based.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.&nbsp;JobFamilyOnPoint MortgageJobFunctionOnPoint MortgagePayTypeHourly

OnPoint Community Credit Union

Mortgage Loan Officer - Outside

OverviewThe Proactive Partner. You’re a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members’ financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We’re also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint. Responsibilities&nbsp;<ul><li>Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities.</li><li>Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners.</li><li>Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information.</li><li>Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.</li><li>Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing.</li><li>Must be detail-oriented.Ability to be self-directed, efficient, and meet deadlines.</li><li>Ability to manage a heavy pipeline of 40 plus loans.</li><li>Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills.</li><li>Demonstrated math and accounting skills.</li></ul>Qualifications<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures.</li></ul>Compensation for this role is primarily commission-based.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience. JobFamilyOnPoint MortgageJobFunctionOnPoint MortgagePayTypeHourly

Mortgage Loan Officer - East Gresham/Sandy

OverviewThe Proactive Partner. You’re a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members’ financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We’re also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint. Responsibilities&nbsp;<ul><li>Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities.</li><li>Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners.</li><li>Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information.</li><li>Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.</li><li>Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing.</li><li>Must be detail-oriented.Ability to be self-directed, efficient, and meet deadlines.</li><li>Ability to manage a heavy pipeline of 40 plus loans.</li><li>Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills.</li><li>Demonstrated math and accounting skills.</li></ul>Qualifications<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures.</li></ul>Compensation for this role is primarily commission-based.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.JobFamilyOnPoint MortgageJobFunctionOnPoint MortgagePayTypeHourly

Mortgage Loan Officer - Keizer, South Salem

Description:
CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.&nbsp; ABOUT THE POSITIONThe Loan Center Manager is a key leadership role responsible for overseeing a team of Consumer Loan Officers. This role ensures operational excellence, regulatory compliance, and a best-in-class lending experience across consumer and mortgage products. The Loan Center Manager provides strategic and day-to-day direction, fosters continuous improvement, and champions a consultative, digital-first approach to member engagement. The position serves as a cross-functional leader, partnering with internal and external stakeholders to drive loan growth, streamline servicing, and maintain high service standards. NORMAL DAY-TO-DAY WORK<ol><li>Provide daily leadership and strategic oversight for the Consumer Loan Officer (LO) team, including leading onboarding and continued training for CLO team members, ensuring up-to-date knowledge of guidelines and systems.</li><li>Monitor LO team performance metrics; develop coaching strategies to improve quality, efficiency, and conversion.</li><li>Guide the LO team in member engagement, loan consultation, STIP collection, and denial follow-up with consistent process flow.</li><li>Support quality control and compliance reviews; oversee audit requests, reporting, and vendor due diligence for lending functions.</li><li>Collaborate with internal teams (Branch, Digital Lending, Experience Center, Underwriting, Fulfillment, Credit Administration) on enhancements and escalations.</li><li>Oversee operational support for loan origination system (LOS) updates and digital enhancements across lending functions.</li><li>Review and enhance policies, procedures, and controls to meet regulatory, investor, and internal risk standards.</li><li>Actively participate in strategic planning and lending initiatives to improve the overall member lending journey and achieve organizational goals.</li><li>Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>7 – 9 years of experience in Consumer Loan operations, including 1 – 3 years of management experience.</li><li>Strong knowledge of Mortgage Lending, Loan Servicing, and lending compliance (RESPA, TIL, HMDA, FNMA, etc.) and proficiency in Consumer Lending products including Auto, Unsecured Loans, HELOC, and Lines of Credit.</li><li>Demonstrated ability to manage third-party relationships, including mortgage servicers and LOS vendors.</li><li>Ability to develop and monitor KPIs, operational metrics and audit results across multiple lending functions.</li><li>Skilled in interpreting and applying lending policies, credit criteria, and underwriting guidance.&nbsp;</li><li>Exceptional written and verbal communication skills, especially in developing and explaining policies, procedures and standards.&nbsp;</li><li>Ability to work both independently and collaboratively with cross-functional teams.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Credit Union experience preferred, particularly in a digital or centralized lending model.</li><li>Exposure to Fiserv Velocity and DNA or similar LOS platforms.</li><li>Experience working within a consultative or relationship-based lending framework.</li><li>Proficiency in reporting tools or dashboards (e.g., Tableau, Power BI).&nbsp;</li><li>Strong organizational and multitasking abilities in a fast-paced environment.</li><li>Ability to train, onboard, and mentor new hires effectively.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:&nbsp;Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609&nbsp;<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI277875563

Local Government Federal Credit Union

Loan Center Manager

Job Requirements This specific restaurant is independently owned and operated by a Whataburger franchise.&nbsp;Please click on the apply button below to be redirected to this franchisee’s website. Once there, you will be able to learn more about this position information and their application process.

Whataburger

Manager

CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Consumer Lending Credit Officer III is responsible for the credit granting process and overseeing underwriting, decisioning, and portfolio management of the consumer segments. The Consumer Lending Credit Officer III partners with the AVP, Credit Administration to design products and set underwriting policies and guidelines for the line of business that is consistent, closely followed and without favoritism or discrimination. This role will lead and act as a mentor to junior Consumer Lending CreditOfficers. NORMAL DAY-TO-DAY WORK<ol><li>Ensures that each approved application meets the Credit Union’s lending standards. Approves loans within their pre-determined lending authority and makes recommendations to the lending manager on applications outside of their authority.</li><li>Underwrites both real estate and non-real estate consumer loan applications while meeting and exceeding individual and team goals.</li><li>Works with a third-party mortgage vendor; receives and reviews loan files for sufficient documentation to make an informed loan decision based on the product description and standard underwriting guidelines.</li><li>Utilizes expertise in reviewing self-employed loan applicants for income analysis for all organization loan types. Evaluate all information for accuracy and correct as necessary based on the loan decision. Collaborate with third-party vendor on loan exceptions, complex and non-complex loans.</li><li>Ensures due diligence is performed; verifying account information, credit worthiness and reviewing income/employment information, determining collateral value to ensure borrower’s ability and willingness to repay. Requests and properly documents additional information as needed. Ensures proper adverse actions are used when declining applicants. Clears and documents if a policy, procedure, or guideline exception is made stating they type of exception and any compensating factors to support the decision.</li><li>Provides a consultative underwriting experience with the member. Ensures proper review of credit, identifies credit restructuring opportunities, cross-sells opportunities or provides direction on improving the financial outlook of the member.</li><li>Manages and monitors pipeline of deals in all underwriting stages by keeping member/staff informed of loan status throughout the process as necessary.</li><li>Assists in monitoring the quality and performance of existing portfolios by product and risk grading level. Continuously reviews credit underwriting reports for negative trends.</li><li>Conducts quality control reviews of declined loans, and internal and external audits. Works with Compliance, and third-party vendor to address any findings.</li><li>Partners with the AVP, Credit Administration to set appropriate product and underwriting guidelines as well as recommend changes in the consumer credit policies to Sr. Management based on portfolio performance reviews and market and economic changes.</li><li>Remains knowledgeable of State and Federal lending regulations, NCUA and credit union policies and procedures. Demonstrates a commitment to fair lending practices and ensures compliance with all applicable laws and regulations concerning consumer lending.</li><li>Assists in testing credit underwriting system updates, audit preparations, and mentors and leads junior Consumer Lending Credit Officers.</li><li>Takes ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol>JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum 7 to 9 years of experience in consumer and/or mortgage underwriting.</li><li>Should have a good understanding of accounting principles, business financial statements and tax returns.</li><li>Demonstrated knowledge in analysis of personal tax returns, personal financial statements, and credit bureau reports.</li><li>Knowledgeable in analysis of personal tax returns, personal financial statements, and credit bureau reports.</li><li>General understanding of Consumer Loan Origination Systems.</li><li>Experience with credit procedures, policies, and regulations. Knowledge of bankruptcy and consumer laws.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol>Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Bachelor’s degree in Finance, Accounting, Economics, Business or related field.</li><li>Experience in a centralized underwriting environment and the use of scorecards/risk-grading/risk-based pricing for credit decisioning.</li><li>Prefer a minimum of 1 – 3 years of Credit Union consumer credit experience.</li><li>Knowledge of loan structuring and work-out solutions.</li><li>Experience in mortgage underwriting</li></ol>CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> PI277820598

Consumer Lending Credit Officer I

Description:
Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.&nbsp; ABOUT THE POSITIONThe Lead Consumer Loan Officer is responsible for overseeing a centralized team of Consumer Loan Officers who manage digital and referred branch loan applications. This position plays a critical role in ensuring members receive expert, consultative guidance throughout the loan process—from pre-application product matching to post-approval stipulation collection and closing coordination. Through daily oversight and mentoring of the Loan Officer team, the Lead Loan Officer is expected to maintain high service standards, ensure accurate intake and processing, and support loan application quality and conversion rates. The role will serve as the central point for team training, escalations, and continuous improvement in a digital-first lending environment. NORMAL DAY-TO-DAY WORK<ol><li>Provide practical, hands-on leadership to the centralized Consumer Loan Officer (LO) team, ensuring applications are reviewed for completeness, product suitability, and alignment with underwriting requirements before submission.</li><li>Support member engagement strategy by coaching LOs on pre-application consultative conversations, application review techniques, and effective follow-up on approvals and denials.</li><li>Ensure the LO team manages inbound and outbound member contact workflows related to stipulations, approval terms, loan restructuring, and denial education, while Experience Center handles all direct calls, chats, and secure messages.</li><li>Review individual and team productivity reports, monitor key performance indicators (KPIs), and provide coaching and training as needed to ensure consistent execution. Support the onboarding and training of new LOs, including shadowing, review of standard operating procedures (SOPs), and system navigation.</li><li>Coordinate with Consumer Underwriting and Fulfillment to ensure streamlined handoffs, clear communication of stipulations, and proactive follow-through for timely loan closings.</li><li>Serve as a subject matter expert for escalated member cases, complex loan scenarios, and application restructuring recommendations; engage with members directly as needed to support the LO team and optimize members’ experiences.</li><li>Work with cross-functional teams including Digital Lending, Branch Operations, Experience Center, and Credit Administration to support process optimization, system enhancements, and member experience initiatives.</li><li>Lead quality control efforts by auditing LO team members’ work for accuracy, compliance with lending policies, and appropriateness of member engagement and documentation.</li><li>Maintain deep knowledge of all consumer loan products (unsecured, auto, HELOC, etc.) and ensure the team is consistently trained and current on guidelines, pricing, and risk criteria.</li><li>Identify trends in loan submissions, denials, or member concerns and elevates recommendations for policy, product, or process changes to management. Assist with periodic reporting, dashboard tracking, and operational metrics for internal teams and executive leadership.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>4 – 6 years of consumer lending experience, preferably in a centralized or digital lending environment, including 1 – 3 years of experience leading, coaching, or mentoring leading professionals.</li><li>Proven knowledge of consumer loan products including unsecured loans, auto loans, HELOCs, and lines of credit.</li><li>Strong understanding of lending regulations, loan structuring, risk-based pricing, and credit decisioning fundamentals.</li><li>4. Demonstrated ability to review and guide loan applications for completeness, creditworthiness, and compliance.</li><li>Exceptional written and verbal communication skills, especially in explaining loan decisions and guiding members through the lending process.</li><li>Strong organizational skills with the ability to manage multiple workflows in a fast-paced, high-volume environment.</li><li>Highly proficient with loan origination systems (LOS) and core banking systems.</li><li>Ability to work both independently and collaboratively with cross-functional teams.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Credit Union experience preferred, particularly in a digital or centralized lending model.</li><li>Exposure to Fiserv Velocity or similar LOS platforms.</li><li>Experience working within a consultative or relationship-based lending framework.</li><li>Proficiency in reporting tools or dashboards (e.g., Tableau, Power BI).</li><li>Ability to train, onboard, and mentor new hires effectively.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:&nbsp;Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609&nbsp;<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI277827257

Lead Consumer Loan Officer

Description:
Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.&nbsp; ABOUT THE POSITIONThe Consumer Loan Officer is a centralized role responsible for guiding members through the consumer lending process with a consultative and relationship-based approach. This position is a key part of the credit union’s centralized lending strategy and focuses on managing primarily digital loan applications, with some referrals from physical branches. The Consumer Loan Officer is responsible for reviewing applications prior to underwriting, contacting members to confirm loan purpose and structure, ensuring stipulations are gathered post-approval, and providing follow-up on both approvals and denials. This role plays a critical part in helping members navigate their borrowing journey, aligning their needs with the right loan product, and ensuring clarity and completeness at every step. NORMAL DAY-TO-DAY WORK<ol><li>Review assigned digital and branch-submitted loan applications to ensure the selected product, amount, and term align with the member’s financial needs and objectives.</li><li>Contact members to engage in consultative discussions related to loan purpose, product fit, or clarification prior to underwriting submission.</li><li>Work collaboratively with Consumer Underwriting to ensure applications are accurate and complete, and proactively gather missing information or documents needed for decisioning. Support fulfillment and underwriting partners by submitting well-prepared, accurate, and complete applications. Proactively follow up with members on approved loans to explain terms, verify member intent, and collect any stipulations needed to move the loan to closing.</li><li>Contact members on declined loan applications (as applicable) to explain the outcome and offer guidance on improving future approval chances.</li><li>Utilize the loan origination system (LOS) and internal workflows to update application status, document member interactions, and route applications appropriately. Adhere to all regulatory and internal policies when collecting, documenting, or communicating with members.</li><li>Maintain knowledge of all consumer lending products—including unsecured term loans, personal lines of credit, auto loans, and HELOCs—to support members in product selection.</li><li>Meet productivity and service level expectations for daily contact volume, turnaround time, and member satisfaction.</li><li>Participate in training and coaching sessions to maintain proficiency in underwriting principles, loan structuring, and credit fundamentals.</li><li>Contribute to process improvement initiatives by identifying trends, bottlenecks, or opportunities for better member communication.&nbsp;</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>1 – 3 years of experience in consumer lending or member service roles involving lending conversations.</li><li>Working knowledge of consumer loan products including personal loans, auto loans, and HELOCs.</li><li>Strong communication skills, with the ability to explain loan terms, credit decisions, and stipulation requirements clearly.</li><li>Familiarity with credit reports, DTI calculations, and basic underwriting principles.</li><li>Ability to use loan origination systems and CRM tools to document member contact and update application status.</li><li>High attention to detail, organizational skills, and the ability to manage a high volume of applications in a fast-paced, centralized environment.</li><li>Member-focused mindset with a consultative, empathetic approach to lending.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Credit Union experience preferred, particularly in a digital or centralized lending model.</li><li>Exposure to Fiserv Velocity or similar LOS platforms.</li><li>Bilingual (Spanish) is a plus.</li><li>Familiarity with digital member interactions, including secure messaging platforms or digital follow-up tools.</li><li>Ability to analyze credit reports and make basic recommendations on loan alternatives.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:&nbsp;Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609&nbsp;<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI277795743

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