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Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed. </li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary. </li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed. </li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate. </li></ol> JOB QUALIFICATIONS Here are a few qualifications you MUST have to be qualified for this position. <ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree. </li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have. <ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach HR at: Human Resources3600 Wake Forest Rd, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> Requirements: PI266577026

Local Government Federal Credit Union

Member Service Advisor, Raleigh (Branch Advisor)

Description:OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI266577238

Member Service Advisor, Greensboro (Branch Advisor)

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree. </li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI266577131

Member Service Advisor, Asheville (Branch Advisor)

Job Description and RequirementsThe Mortgage Retail Closer Funder is responsible for coordinating the closing between RBFCU and investors/lenders, title companies and members/borrowers. They will prepare accurate closing disclosures, loan closing documents and fund loans.&nbsp; The Closer Funder will ensure a fully compliant mortgage loan while providing a high level of member service.Essential Functions &amp; Responsibilities:<ul><li>Complete introduction phone call and email to member in accordance with RBFCU service level objectives after receipt of the file; collaborate with loan officer throughout closing process.</li><li>Update loan files within the loan origination system as necessary to ensure consistent processes of completed tasks assigned and milestone completion.&nbsp;</li><li>Prepares or orders all loan-closing documents and closing disclosures, ensuring that they are accurate in order to have a fully compliant loan; carefully reviewing all documents for any errors, confirming pricing, loan program and funds to close are correct to insure proper funding of loan.</li><li>Reviews and registers loans via automated or manually with Mortgage Electronic Registration Systems, Inc.</li><li>Fund and board closed loan files to RBFCU’s core servicing system or fund loans to external investors such as TruHome or Gateway.</li><li>Coordinates and initiates 3rd party payments on Mortgage Insurance Premiums, VA Funding Fees, title companies, etc.</li><li>Maintain a working knowledge of federal, state, investor, and internal policies and procedures that affect the closing of mortgage loan.</li><li>Reviewing and clearing remaining closing/underwriting conditions. Validating title commitments and insurance policies are accurate for document preparation.&nbsp;</li><li>Verify and if necessary, coordinate all closing dates and times with members and title companies and/or Randolph-Brooks Federal Credit Union branches.&nbsp;</li><li>Ability to work successfully under deadlines.</li><li>All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School Diploma or GED</li><li>Less than one year of job-related work experience</li><li>Close a minimum of 20 loans on a recurring basis</li><li>The ability to use independent judgment and be able to multi-task in a fast-paced paperless team environment</li><li>Proficiency and accurate closing document preparation skills required for FNMA, FHA, VA, Conventional and Jumbo loans</li><li>Possess excellent communication, interpersonal and organizational skills. Courtesy, Member/Customer Service and tact are essential elements of this job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.</li><li>Must be available to work on Saturdays as needed</li><li>Proficient computer skills and knowledge of Excel, Word, OneNote, Outlook, Power Point, DocuSign &amp; Mortgage Electronic Registration Systems, Inc.</li></ul>Preferred:<ul><li>Bi-Lingual in English/Spanish</li><li>Experience with Encompass LOS and Blend POS</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RBFCU

Mortgage Closer Funder

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Infrastructure Engineer is a key player in the deployment, maintenance and support of organization's IT infrastructure, with a strong focus on Active Directory, Server Hardware, Server and Desktop Virtualization, Storage Area Networks (SAN), Data Backup &amp; Archiving Systems, Server Operating Systems, Tools &amp; Platform Software, and Data Center Management &amp; Disaster Recovery. This position will work closely with members with the infrastructure team and collaborate with other IT teams and business areas to ensure the efficient and reliable operation of critical systems. The ideal candidate strongly embraces learning and working with newer technologies including cloud. This role requires solid interpersonal skills, a collaborative nature and awareness of self and others to maximize success in the position. NORMAL DAY-TO-DAY WORK<ol><li>Deploy, configure, and maintain foundational Active Directory infrastructure, including domain controllers, user accounts, and group policies.</li><li>Manage virtualization technologies (e.g., VMware, Hyper-V, Citrix) to build and patch virtual server and VDI machines, ensuring resource allocation and efficient utilization.</li><li>Implement and manage Storage Area Networks to provide scalable and reliable data storage solutions. Monitor and maintain data storage systems, ensuring data integrity, availability, and performance</li><li>Assist in the development and maintenance of data backup and archiving systems, ensuring regular backups and adherence to retention policies. Respond to backup and recovery issues, performing data restores when necessary.</li><li>Design and implement non-critical, internal technology infrastructure, such as Microsoft Teams, Intune Mobile Device Management, and other supporting systems, ensuring seamless integration and user efficiency.</li><li>Monitor data center infrastructure, including power, cooling, and environmental factors, to ensure optimal operation.</li><li>Assist Senior and Lead Infrastructure Engineers with development and maintenance of disaster recovery plans and procedures, as well as contribute to disaster recovery testing and recovery efforts during incidents.</li><li>Assist with the deployment and management of cloud-based services (e.g., AWS, Azure) and ensure integration with on-premises infrastructure.</li><li>Provide 24 x7 x 365 advanced technical support to resolve infrastructure-related issues, working to minimize downtime and ensure smooth operations. Collaborate with cross-functional teams to address complex problems and incidents.</li><li>Adhere to SDLC protocols and IT Service/Change Management procedures including change control, Incident and problem resolution, and call logging from acknowledgment through resolution.</li><li>Maintain comprehensive documentation of infrastructure configurations, processes and troubleshooting procedures, and assist with development of various metrics for all managed infrastructure.</li><li>Work closely with Lead and Senior Infrastructure Engineers and Information Security teams to identify and remediate system vulnerabilities and maintain compliance with current platform and industry security standards.</li></ol>JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>7-9 years of technical experience, including 2-4 years of dedicated experience in an Infrastructure Engineering role building, designing and maintaining the organization's IT infrastructure (both cloud and on-premise) with expertise in Active Directory, User Management, Server Hardware, Virtualization, Storage, and Data Center Management or a Bachelor's Degree in Technology or related field and 3-5 years of technical experience, including 2-4 years of experience in a dedicated Infrastructure Engineering role building, designing and maintaining the organization's IT infrastructure (both cloud and on-premise).</li><li>Strong knowledge of virtualization technologies administration (VMware, Hyper-V, and Citrix). Windows 10/11, Windows Server 2012 and later, MacOS 11.x or later, Android and iOS operating systems, and Desktop Imaging technologies.</li><li>Experience with Storage Area Networks (SAN), NAS, and data backup &amp; archiving systems.</li><li>Demonstrated proficiency in patch automation, security remediation, infrastructure scripting and automation.</li><li>Working knowledge of LAN/WAN technologies and TCP/IP Network protocols and services such as TCP/IP, IPV6, DHCP, DNS, SMTP, WWW, FTP and DFS.</li><li>Ability to function in a Consumer business environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).</li><li>Relevant certifications such as MCSA, VMware VCP, or similar are highly desirable.</li><li>Experience with ServiceNow ITSM preferred.</li><li>Experience in credit union or other financial institution.</li><li>Familiarity with Cloud technologies (IaaS, PaaS, SaaS).</li><li>Familiarity with mobile device management (MDM) concepts and deployment.</li><li>Experience in disaster recovery planning and testing.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach our HR at:LGFCU Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@lgfcu.org" target="_blank">careers@lgfcu.org</a>Requirements: PI265738221

Infrastructure Engineer

Description:ABOUT THE POSITIONThe VP, Deposit Operations is responsible for providing expertise and guidance to organizational initiatives relating to deposit operations, payments, central processing, and associated products and services. This position will help develop and be responsible for executing the strategic plan designed to enhance operational effectiveness and drive innovation while optimizing talent, process, and technology. This role will be responsible for the development, implementation, and ongoing process improvement of all new deposit operations products, services and procedures. The VP, Deposit Operations will direct the overall activities of service delivery, compliance, policies, procedures, and process execution. They will negotiate contracts with vendors, perform due diligence, and ensure goals are established, communicated, and met while maintaining world-class member service. NORMAL DAY-TO-DAY WORK<ol><li>Responsible for innovation, development, administration and delivery of payments products and deposit products services including policies, procedures, processes, operations, compliance, and business goals. Researches, recommends, and implements operational policies and programs. </li><li>Creates a culture of understanding around leveraging of back-office automation and the need to upskill talent to generate higher levels of efficiency and improved employee/member experiences.</li><li>Develops business cases, participates in vendor selection, and implementation/execution of vendor changes to meet evolving best practices and business needs.</li><li>Serves as the primary liaison to third party vendors that assist in the delivery of deposit operations and payment services to the Credit Union. Maintains a positive working relationship with outside vendors to resolve problems and remains current on new product development. </li><li>Keeps informed of market conditions, monitors trends, and provides insights to assist in the development and implementation of new products and services and alternative delivery methods. Responsible for the development and execution of a deployment strategy designed to support organizational initiatives and increase member engagement.</li><li>Works collaboratively with internal stakeholders and subject matter experts to identify opportunities to enhance overall credit union operations in support of established strategic priorities. </li><li>Leads operational technology implementations, including various integrations. Provides effective and efficient administration for these software solutions. Works with users across the various lines of business to enhance the operations of business processes. </li><li>Leads change management and business process improvement initiatives throughout various departments for successful implementation of the new system, associated processes and policies. </li><li>Provides leadership and consulting support to Credit Union executives and management on matters of operational policy development, and strategic implementation in support of achieving corporate objectives and business growth. Establishes roadmaps and/or project requests for prioritization based on strategic goals.</li><li>Forecasts, budgets, and manages staffing levels and provides strategic oversight for all department activities.</li><li>Creates a culture of leadership and accountability that inspires positive action in others. </li><li>Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONS Here are a few skills you MUST have to be qualified for this position. <ol><li>Minimum 7-9 years of progressively responsible experience in Financial Services within Operations, including 4-6 in management.</li><li>Knowledge of financial industry rules and regulations relating to deposit products and operations, payments, and central processing. </li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including, but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we'd LIKE for you to have to make you more suited for this position. <ol><li>BS/BA degree in Business, Finance, Marketing or related field.</li><li>A mix of experience with Retail and Business Operations is preferred. </li></ol> OUR CULTUREOur organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. If you have questions about this position description, please feel welcome to ask. You can reach our HR department at: Human Resources3600 Wake Forest Rd, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI266240853

VP, Deposit Operations

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Senior Fair Lending Analyst plays a critical role in ensuring the Credit Union's adherence to federal and state fair lending laws and regulations. This individual will be responsible for conducting in-depth analysis of lending practices, identifying potential risks or discriminatory patterns, and providing actionable insights to maintain regulatory compliance and promote equitable lending practices. NORMAL DAY-TO-DAY WORK<ol><li>Conducts detailed fair lending reviews of loan portfolios, underwriting processes, and pricing practices to identify potential disparities or risks.</li><li>Evaluates existing lending policies, procedures, and practices for compliance with fair lending laws and develops and executes robust fair lending testing methodologies</li><li>Prepares reports summarizing review findings, including recommendations for corrective actions and process improvements.</li><li>Maintains detailed records of fair lending reviews, testing, and resolutions.</li><li>Keeps current on changes to fair lending laws, regulations, and enforcement actions to ensure the Credit Union remains compliant.</li><li>Monitors industry trends and emerging risks to proactively address potential compliance issues.</li><li>Works with the Loan Analytics team to perform statistical and qualitative analyses to evaluate lending data for potential risks.</li><li>Oversees the review, validation, and evaluation of HMDA data to ensure accuracy, completeness, and compliance while identifying potential fair lending risks.</li><li>Ensures timely submission of HMDA data to regulatory agencies in accordance or reporting deadlines and serves as a subject matter expert on fair lending and HMDA regulations.</li><li>Acts as a liaison with the Credit Union's Audit Services and Risk and Compliance departments for periodic fair lending audits and compliance reviews.</li></ol>JOB QUALIFICATIONS Here are a few qualifications you MUST have to be qualified for this position. <ol><li>4-6 years of experience in fair lending compliance, regulatory risk, and file review.</li><li>BA/BS in Business, Finance, Economics, Statistics, or related field.</li><li>Advanced knowledge of fair lending regulations, including ECOA, FHA, HMDA, and UDAAP.</li><li>Exceptional analytical and critical thinking skills.</li><li>Strong understanding of data validation and reporting processes.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Must possess a strong service orientation.</li><li>PC proficient including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualifications we'd LIKE for you to have. <ol><li>Experience with visual analytics platforms such as Tableau. </li><li>Experience in developing new lending policies, reviewing and enforcing existing policies, ensuring compliance with procedures and guidelines, and recommending policy revisions as needed.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach HR at: Human Resources3600 Wake Forest Rd, Raleigh, NC 27609 <a href="mailto:careers@lgfcu.org" target="_blank">careers@lgfcu.org</a>Requirements: PI266113185

Senior Fair Lending Analyst

Description:OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI266113183

Member Service Advisor, Ahoskie (Branch Advisor)

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Lead Database Administrator will serve as technical lead for database administrators to ensure that business and technical requirements are thoroughly understood and implemented across the enterprise. This will include overseeing the development and organization of databases, assessing the implementation of new technologies and providing a long-term strategic perspective on the relationship between database technology and business opportunities. A key responsibility of this job is the development, realization and support of highly flexible and scalable databases that are designed for continuous availability and optimized for the credit union mission. NORMAL DAY-TO-DAY WORK<ol><li>Lead technical aspects of a team comprised of Database Administrators, contractors and managed service providers. Direct and establish procedures within the team with overall responsibility for the capacity planning, installation and ongoing maintenance of all critical functions (upgrades, patches, monitoring, regular backups, etc.) and Disaster recovery experience for Oracle and MS SQL databases.</li><li>Serve as a subject matter expert within all aspects for database administration including Oracle database architecture, ASM, RAC, and Data Guard. Provide in-depth knowledge of SQL and PL/SQL, including query optimization and stored procedure development.</li><li>Lead the backup and recovery processes using RMAN, including incremental backups, executing point-in-time recovery, and disaster recovery planning. Implement Oracle security features, including auditing, encryption, and access control. Conduct Oracle performance diagnostics and troubleshooting using trace files, event waits, and system statistics.</li><li>Design and implement high availability solutions using Data Guard, SQL Server AlwaysOn Availability Groups, or other appropriate technologies. </li><li>Collaborate with multiple cross functional teams and business leaders to understand their business needs and translate those into proven delivery of technology to implement strategic solutions as needed. </li><li>Collaborate with others to design and revise the configuration, layout and entry screens for the various database modules within MIS.</li><li>Define database security measures and hierarchies in conjunction with senior leaders.</li><li>Drive efforts to streamline database administration by overseeing the implementation of a continuous monitoring model and automating manual processes.</li><li>Responsible for troubleshooting complex problems regarding databases. Ensure the team performs ongoing tuning of the database, controls migrations of risk associated with this and puts forth sound recommendations for management regarding database lifecycle.</li><li>Audit data sets and reports to ensure completeness, consistency and accuracy. Supervise vendor and contractor activities and monitor database software to ensure established milestones and projects are complete.</li><li>Coordinate links between information systems teams and the database.</li><li>Develop and test disaster recovery plans to ensure business continuity. Build and maintain sound Disaster Recovery solutions as they pertain to database environments. Manage and maintain standby databases.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum 7 – 9 years professional experience as a database administrator. </li><li>Expert knowledge of Oracle and MS SQL databases running on Windows and Linux servers. </li><li>Demonstrated ability to lead the technical activities of other DBA staff to define and execute deliverables on time and in budget. </li><li>Ability to convey ideas and gain consensus/buy-in both horizontally and vertically across the organization.</li><li>Ability to lead/drive teams to consensus decisions on complex business and technical data challenges. </li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required sometimes.</li></ol> Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>BA/BS Computer Science, Information Technology or related field.</li><li>Financial institution experience.</li><li>Oracle DBA skillset with Fiserv DNA databases and Integration experience of multiple applications.</li><li>Familiarity with system life cycle management, IT services management, infrastructure and operations and ITIL frameworks.</li><li>Comfortable in a hands-on role, driving administration team end to end and capable of working closely with the team to monitor the progress of assigned work.</li><li>Excellent communication skills and ability to explain technical concepts to business.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI265738222

Lead Database Administrator

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI265738235

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