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Description:OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI273061953

Local Government Federal Credit Union

Member Service Advisor, Greensboro (Branch Advisor)

Description:The Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>3. Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol> OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI272971471

Member Service Advisor, Hickory (Branch Advisor)

OverviewThe Compliance Officer – Collections &amp; Mortgage Servicing is responsible for ensuring the credit union is operating in compliance with applicable laws, regulations, rulings, and credit union policies and procedures related to collections and mortgage servicing. Assists the VP/Chief Compliance Officer with developing, implementing, and administering all aspects of the credit union’s compliance program. Advises on emerging compliance issues, provides constructive consultation to business units, and guides the credit union in establishing controls to mitigate risk.&nbsp;Essential Functions:&nbsp;<ul><li>Acts as subject matter expert for all mortgage servicing and collections regulations, including but not limited to FCRA, TCPA, UDAAP, RESPA, FDCPA/Reg F, CFPB servicing rules, GSE servicing rules, and state-specific collection statutes.</li><li>Interprets and applies relevantregulations, ensuring all policies and procedures reflect the intent and requirements of such regulations. &nbsp;Collaborates with business unit to revise and create applicable polices, procedures, and controls to meet OnPoint and regulatory needs.</li><li>Provides guidance, recommendations, and performs research for departmental leadership and staff related to compliance-related questions, issues, or trends. Compliance Officer will proactively work to identify, assess, and mitigate risks that could impact the credit unions operations.</li><li>Collaborates with the Compliance Monitoring and Testing Manager to complete testing and ongoing monitoring reviews for mortgage servicing and collection activities to ensure operational adherence to applicable laws and internal policies; contributes to quality control program and testing, as needed. Collaborates with department(s) to resolve mortgage servicing and collection-related incidents&nbsp; and ensure appropriate follow-up actions are taken, including reporting to regulatory bodies, as appropriate.</li><li>Prepares detailed reports on compliance status, trends, and regulatory updates. Assists department(s) in determining appropriate actions for the resolution of issues identified by compliance, the department(s), audit, or examiners.</li><li>Stays current on industry standards, trends, and proposed and actual changes relating to relevant compliance topics.</li><li>Other duties as assigned</li></ul>Knowledge, Skills and Abilities:<ul><li>Thorough knowledge of lending laws and regulations affecting the Credit Union, particularly around federal and state regulatory requirements.</li><li>Familiarity with regulatory requirements under FDCPA, UDAAP, FCRA, TCPA, RESPA, TILA/Reg Z, TISA/NCUA Part 707, HMDA, e-Sign, SCRA/MLA, Reg P/Privacy, Flood, Reg B/ECOA, GAP insurance and state-specific servicing and foreclosure guidelines.</li><li>Strong analytical and problem-solving skills.</li><li>Demonstrated knowledge and experience with mining and using data from automated lending platforms.</li><li>Experience with MeridianLink Loans PQ loan origination system, DNA or similar core operating system, Encompass or similar mortgage lending origination and servicing systems a plus. DNA, Quick Assist, MSP, eOscar, Temenos.</li><li>Demonstrated strong organizational skills, with the ability to prioritize and coordinate various assignments simultaneously.</li><li>Ability to work independently and function under limited supervision while exercising sound judgment, speed, and accuracy.</li><li>Effective time management skills and the ability to work both independently and collaboratively.</li><li>Ability to work effectively with various teams, exhibiting strong interpersonal skills.</li><li>Identify tasks and create and manage a project plan in coordination with other departments.</li><li>Excellent verbal and written skills to effectively communicate complex legal and regulatory issues. Ability to provide concise, professional written documentation and recommendations in response to compliance research requests.</li><li>Strong knowledge and proficiency with Microsoft Office Suite.</li></ul>Minimum Qualifications:<ul><li>5 years of exposure in pertinent compliance area(s), and working with related issues and reporting requirement OR</li></ul><ul><li>7-10 years of applied operational experience in mortgage servicing and/or collections.</li></ul><ul><li>Bachelor’s Degree in Finance, Business, or related field preferred.</li><li>Certified Regulatory Compliance Manager (CRCM) certification, Credit Union Compliance Expert (CUCE) designation or NAFCU Certified Compliance Officer (NCCO) designation is preferred.</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience

OnPoint Community Credit Union

Compliance - Compliance Officer - Mortgage Servicing & Collections

Mortgage Loan CloserAs America’s first billion-dollar black-owned bank,&nbsp;Liberty Bank and Trust&nbsp;is a part of history, and we don’t take that success or the privilege to serve our customers lightly. Liberty and our legacy institutions, with branches in 11 states, have stood steadfastly with underserved and often-forgotten communities for over 100 years.We are growing and building our team with people who want to expand their horizons and surround themselves with inclusive, mission-driven peers looking to impact communities and families positively. To learn more about us, please visit our website at&nbsp;<a href="http://www.libertybank.net&amp;nbsp" target="_blank">www.libertybank.net&amp;nbsp</a>;Our mission is to carry on the vital work of generations of black-owned bank operators by preserving and providing access to affordable financial products and services to traditionally underserved markets. Liberty has been a lifeline for many who have pursued dreams of homeownership, growing businesses, providing for college, or even starting lifelong careers.We strive to be as resilient as the people we serve. Whether it’s a community, a burgeoning business, or untapped talent, we believe in the possibility of financial freedom.As the&nbsp;Mortgage Loan Closer, you will complete all the closing paperwork on behalf of the lender and send it to the title insurance company or the real estate attorney to complete the closing. As the person with the final review of the deal, this position is responsible for ensuring mortgage regulatory compliance. &nbsp;To thrive as a Mortgage Loan Closer, you should have:<ul><li>Associate's degree or equivalent from a two-year college, technical school, or 1-2 years of related experience and/or training. Familiarity with loan closing and documentation procedures is preferred.</li><li>Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with experience in banking software such as Encompass and IT core systems.</li><li>Demonstrated ability to express ideas clearly in writing, edit for accuracy in spelling and grammar, vary writing styles to meet specific needs, and effectively present numerical data.</li><li>Skilled in managing customer interactions, resolving concerns, meeting commitments, and maintaining high satisfaction through effective communication and persistence.</li><li>Ability to apply common sense to address challenges, interpret instructions in various formats, and adapt quickly to new technologies and procedures.</li></ul>Your responsibilities as the Mortgage Loan Closer include:<ul><li>Document Preparation and Compliance: Create and maintain all closing documents to ensure they meet government compliance standards, including disclosures, fees, and legal paperwork.</li><li>Loan Funding and Finalization: Fund completed loans, submitted funding wires through the wire exchange portal, and finalized files for sale to third-party investors.</li><li>Borrower Interaction: Prepare and remit the Closing Disclosure, answer borrower questions, obtain necessary signatures, and schedule closing meetings with closing agents.</li><li>File Management and Submission: Maintain accurate and current mortgage files, email executed packages to the post-closing team, and store completed files in credit administration.</li><li>Investor Coordination: Serve as a liaison between lenders, overnight original notes to investors, and ensure timely submission for booking and secondary market sales.</li></ul>Benefits:Liberty’s Bank and Trust’s Best-in-Class Benefits and Perks:&nbsp;As you might expect, we value every member of our team. That's why we offer competitive pay and an extensive benefits package, including:<ul><li>Comprehensive Medical, Dental, Vision, and Life Insurance</li><li>Solid Work/Life Balance, including PTO and paid holidays</li><li>Financial wellness, including an FSA 401K and match, Educational Reimbursement, and Life Insurance</li><li>Family assistance, including Adoption Assistance and EAP/Health and Welfare Assistance</li><li>Growth opportunities, including Training and Development and Leadership Development</li><li>Substantial perks, including Online Marketplace* discounts on a variety of goods and services, ERG/ Ambassador Group, and Free and reduced-rate bank services&nbsp;</li></ul>We do our best to ensure Liberty Bank and Trust is an incredible place to work and build a career. We want you to learn, grow, and share in the success you help create.&nbsp;We want to hear if you are ready to take the next step in your career and make a significant impact!&nbsp;We are an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Insperity

Mortgage Loan Closer - NOLA

Teller / Universal Banker Associate - Full Time$18.00 - $20.00 Per hourAs America’s first billion-dollar black-owned bank, Liberty Bank and Trust is a part of history, and we don’t take that success or the privilege to serve our customers lightly. Liberty and our legacy institutions, with branches in 11 states, have stood steadfastly with underserved and often-forgotten communities for over 100 years.We are growing and building our team with people who want to expand their horizons and surround themselves with inclusive, mission-driven peers looking to impact communities and families positively. If you have customer service experience or banking experience, we’d love to hear from you! To learn more about us, please visit our website at <a href="http://www.libertybank.net" target="_blank">www.libertybank.net</a>Our mission is to carry on the important work of generations of black-owned bank operators by preserving and providing access to affordable financial products and services to traditionally underserved markets. Liberty has been a lifeline for many who have pursued dreams of homeownership, growing businesses, providing for college, or even starting lifelong careers.We strive to be as resilient as the people we serve. Whether it’s a community, a burgeoning business, or&nbsp;untapped talent, we believe in the possibility of financial freedom.The Universal Banker Associate provides first-line, quality customer service through face-to-face performance of primary bank transactions. This position will also utilize communication opportunities to offer additional bank services and products.At Liberty Bank and Trust, you'll find that there's freedom here - for our customers and you.What does it take to become a Teller / Universal Banker Associate?• &nbsp; &nbsp;Greet customers in the lobby, drive thru and/or on the phone.• &nbsp; &nbsp;Opens new deposit accounts.• &nbsp; &nbsp;Processes deposits, withdrawals, cash checks and other teller transactions.• &nbsp; &nbsp;Responsible for the security of assigned cash drawer and balances daily with data displayed on computer screen.• &nbsp; &nbsp;Processes deposits from ATM and night depository.• &nbsp; &nbsp;Identify and initiate sales opportunities.• &nbsp; &nbsp;Process and proof daily transactions through back counter; ensure proper holds are placed on checks according to regular CC &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;guidelines.• &nbsp; &nbsp;Assists all retail related positions as needed/assigned.BenefitsAs you might expect, we value every member of our team. That's why we offer competitive pay and an extensive benefits package, including:• &nbsp; &nbsp;Paid vacation and holidays, personal and sick days• &nbsp; &nbsp;Medical, Dental and Vision• &nbsp; &nbsp;FSA• &nbsp; &nbsp;Adoption Assistance• &nbsp; &nbsp;Life Insurance• &nbsp; &nbsp;Educational Reimbursement• &nbsp; &nbsp;401K and match• &nbsp; &nbsp;EAP/Health and Welfare Assistance• &nbsp; &nbsp;Training and Development• &nbsp; &nbsp;Online Marketplace* discounts on a variety of goods and services• &nbsp; &nbsp;Leadership Development• &nbsp; &nbsp;ERG/ Ambassador Group• &nbsp; &nbsp;Free and reduced-rate bank servicesWe do our best to make sure Liberty Bank and Trust is an incredible place not just to work but to build a career. We want you to learn, grow, and share in the success you help create. Within the company, there is also a future opportunity for growth.Ready to reinvent banking? We’re ready to talk about what’s next, and if you are too, please apply today!We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Teller / Universal Banker Associate

Job Requirements This specific restaurant is independently owned and operated by a Whataburger franchise.&nbsp;Please click on the apply button below to be redirected to this franchisee’s website. Once there, you will be able to learn more about this position information and their application process.

120 Banking / Insurance Jobs