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Description:ABOUT THE POSITIONThe VP, Deposit Operations is responsible for providing expertise and guidance to organizational initiatives relating to deposit operations, payments, central processing, and associated products and services. This position will help develop and be responsible for executing the strategic plan designed to enhance operational effectiveness and drive innovation while optimizing talent, process, and technology. This role will be responsible for the development, implementation, and ongoing process improvement of all new deposit operations products, services and procedures. The VP, Deposit Operations will direct the overall activities of service delivery, compliance, policies, procedures, and process execution. They will negotiate contracts with vendors, perform due diligence, and ensure goals are established, communicated, and met while maintaining world-class member service. NORMAL DAY-TO-DAY WORK<ol><li>Responsible for innovation, development, administration and delivery of payments products and deposit products services including policies, procedures, processes, operations, compliance, and business goals. Researches, recommends, and implements operational policies and programs. </li><li>Creates a culture of understanding around leveraging of back-office automation and the need to upskill talent to generate higher levels of efficiency and improved employee/member experiences.</li><li>Develops business cases, participates in vendor selection, and implementation/execution of vendor changes to meet evolving best practices and business needs.</li><li>Serves as the primary liaison to third party vendors that assist in the delivery of deposit operations and payment services to the Credit Union. Maintains a positive working relationship with outside vendors to resolve problems and remains current on new product development. </li><li>Keeps informed of market conditions, monitors trends, and provides insights to assist in the development and implementation of new products and services and alternative delivery methods. Responsible for the development and execution of a deployment strategy designed to support organizational initiatives and increase member engagement.</li><li>Works collaboratively with internal stakeholders and subject matter experts to identify opportunities to enhance overall credit union operations in support of established strategic priorities. </li><li>Leads operational technology implementations, including various integrations. Provides effective and efficient administration for these software solutions. Works with users across the various lines of business to enhance the operations of business processes. </li><li>Leads change management and business process improvement initiatives throughout various departments for successful implementation of the new system, associated processes and policies. </li><li>Provides leadership and consulting support to Credit Union executives and management on matters of operational policy development, and strategic implementation in support of achieving corporate objectives and business growth. Establishes roadmaps and/or project requests for prioritization based on strategic goals.</li><li>Forecasts, budgets, and manages staffing levels and provides strategic oversight for all department activities.</li><li>Creates a culture of leadership and accountability that inspires positive action in others. </li><li>Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONS Here are a few skills you MUST have to be qualified for this position. <ol><li>Minimum 7-9 years of progressively responsible experience in Financial Services within Operations, including 4-6 in management.</li><li>Knowledge of financial industry rules and regulations relating to deposit products and operations, payments, and central processing. </li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including, but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we'd LIKE for you to have to make you more suited for this position. <ol><li>BS/BA degree in Business, Finance, Marketing or related field.</li><li>A mix of experience with Retail and Business Operations is preferred. </li></ol> OUR CULTUREOur organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. If you have questions about this position description, please feel welcome to ask. You can reach our HR department at: Human Resources3600 Wake Forest Rd, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI266240853

Local Government Federal Credit Union

VP, Deposit Operations

Description:OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI266113183

Member Service Advisor, Ahoskie (Branch Advisor)

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol>JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree. </li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI265738220

Member Service Advisor, Durham (Branch Advisor)

Description:LGFCU &amp; CIVIC CULTUREOur organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Deposit Operations Analyst will act as the internal point of contact for any questions relating to operations including complex issues that fall outside of the normal daily operations tasks and work with various systems, vendors and departments to provide solutions. The individual in this role is responsible for maintaining compliance with all federal regulations, managing appropriate member notifications and government reporting as required by law. Provides service and support to Credit Union deposit service programs/initiatives and/or products to stimulate new growth and enhance member relationships. NORMAL DAY-TO-DAY WORK<ol><li>Process all daily and advanced Operations functions, including ACH transactions, item processing, returned deposited items, review remote deposit capture (RDC), wire transfers, negative accounts, stop payments, unauthorized/disputed transactions, supporting notices and statements.</li><li>Analyze daily deposit functions, which includes but is not limited to member record and deposit account maintenance, monetary transfers, official check reconcilement, check fraud suspect review and document scanning and indexing and escalates items as needed to internal departments. </li><li>Process IRA contributions and distributions required minimum distributions and tax reporting; tax attachments (e.g., garnishments, levies); subpoenas; member account fraud; and deceased member processes including reclamations, review of approval of probate documentation (e.g., Letters of Testamentary, Letters of Administration, Spousal Allowance) and the appropriate distribution and closure of accounts.</li><li>Review and verify data and/or documents daily to ensure accuracy, compliance and verify reconciliation. </li><li>Perform financial and/or regulatory report reviews and follow-up in relation to Reg. E, Reg. CC and Reg. D excessive transaction monitoring, and other regulatory/compliance functions. Escalate items of concern as needed to internal departments including analyzing of a variety of monthly statistics for large ACH origination members and provide volume and value trends and reports.</li><li>Handle complex issues and possesses current knowledge of specific financial products and regulations. Work with Operations team to research, analyze, recommend, and implement deposit initiatives. Implement new products and services.</li><li>Research and analyze relationship reward programs and makes recommendations on fee structures to help determine the best program for our members.</li><li>Provide recommendations for service improvements based on analyzed data and internal and external member feedback. Communicate changes, enhancements, and modifications through effective documentation.</li><li>Review reports from core system to identify, analyze and track ACH return activity (both originated and received) to identify high risk originators and out of pattern activity. Notify Risk and Compliance of any findings immediately so appropriate action can be taken.</li><li>Verify incoming and outgoing wire transfers, to ensure compliance requirements set by the Bank Secrecy Act, including OFAC rules and regulations are met. Escalate items of concern to management and other internal departments as needed.</li></ol> JOB QUALIFICATIONS Here are a few skills you MUST have to be qualified for this position. <ol><li>Minimum 4 to 6 years Financial Institution experience. </li><li>Minimum 1 to 3 years' experience in operations and/or deposit servicing.</li><li>Knowledge of financial deposit products and services.</li><li>Must be willing to work flexible work hours, including some evenings.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required sometimes.</li></ol>­Here are a few qualities we'd LIKE for you to have to make you more suited for this position. <ol><li>Four-year degree from accredited college/university preferred. </li><li>AAP and/or NCP Certification preferred.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: LGFCU Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@lgfcu.org" target="_blank">careers@lgfcu.org</a>­Requirements: PI265738229

Deposit Operations Analyst

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Senior Collateral and Quality Control Specialist is responsible for the daily monitoring and servicing relating all consumer, mortgage, and commercial collateral management, insurance, and post-closing loan documentation review. This position will liaise with various business units that touch all collateralized loans including but not limited to research, lien perfection, reporting, process tracking, and resolving collateralized loan issues. A successful individual in this role will be forward thinking, assist with department projects as assigned by the Collateral and Quality Control manager. In addition, one must have strong knowledge in consumer loan collateral insurance requirements and post-documentation review policies and procedures, contribute to the ongoing development of processes and procedures as well as in-depth knowledge collateral management and documentation review. NORMAL DAY-TO-DAY WORK<ol><li>Provide daily operational support for collateralized consumer and commercial loans to ensure lien and titling needs for all portfolios are properly handled and that all related tasks including preparation of necessary paperwork for title transfers, payoffs, follow-ups, letters of guarantee, and member correspondences are satisfactory.</li><li>Process and monitor security interest for collateral securing consumer and commercial collateralized loans in accordance with Credit Union policies and procedures and best practices. Ensure liens are released when required and process applicable Uniform Commercial (UCC) Financing Statement to appropriately secure our lien position or terminate our security interest on non-titled collateral securing a consumer or commercial loan.</li><li> Monitor, review, and validate periodic collateral reports and system output and resolve/escalate issues as appropriate. Provide reconciliation and identification of pattern activities or anomalies in reports and notifies management.</li><li>Interface and assist with vendors and government entities to resolve titling registration and lienholder recording issues. Including all third-party relationships with state agencies and electronic vendors.</li><li>Assist with the continued support of the Credit Union's collateral and insurance-tracking related systems to ensure they are compliant with current policies and guidelines. </li><li>Handle complex issues and possess up-to-date knowledge of specific collateral and insurance management and regulations. Work with others as necessary to research, analyze, recommend, and implement loan initiatives. </li><li>Assist with creating and/or amending collateral and loan documentation quality control processes, procedures, policies, guidelines, and systems with knowledge of all lending regulations related to real estate and non-real estate loans.</li><li>Responsible for title tracking levels of overall perfected titles related to the auto portfolio; reviewing 30-60-90+ day non-perfected titles and clearing within prescribed SLA requirements.</li><li>Process applicable Uniform commercial (UCC) Financing Statements to appropriately secure lien position or terminate our security interest on non-titled collateral.</li><li> Actively engage with applicable title, deed of trust, and insurance servicing systems and vendors to ensure proper systems functionality and enhancement opportunities.</li><li>Process post-closing quality reviews of loan documentation completions and accuracy as well as lien perfection. Identifying critical/non-critical documents for perfection. </li><li> Ensure the accuracy of data/file/tickler maintenance, payoff calculations, required reporting, and compliance with operating procedures, policies, and regulations. </li><li> Assist with coordinating internal/external audits pertaining to consumer credit products. Expectation of zero audit exceptions as it relates to scope of responsibility. Performs periodic self-audits of all areas of responsibility.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li> Minimum 4 – 6 years of consumer and commercial loan real estate and non-real estate experience, including 1 – 3 years of loan operations experience.</li><li>Proficient in consumer, commercial and RE loan documents in multiple lending jurisdictions, including lien-filing, titling, vehicle and RE insurance, taxes, and escrow.</li><li>Demonstrated experience with consumer loan and documentation procedures, policies, and regulations. Knowledge of bankruptcy and consumer laws. </li><li> Ability to multi-task, prioritize, and accept change and function in a team environment.</li><li> Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li> Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Bachelor's degree in Finance, Accounting, Economics, Business, or related field.</li><li>1 – 3 years of Credit Union experience.</li><li> Technical background and ongoing maintenance of loan core system as well as a functional understanding of a loan origination system (LOS).</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI265738204

Senior Collateral and Quality Control Specialist

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Senior Vice President, Legal Services/Deputy General Counsel is responsible for leading all legal functions for the Credit Union and all affiliate organizations, under the guidance of the Chief Legal Officer/General Counsel. This includes contribution to the formulation, development, recommendation, implementations and administration of existing and proposed procedures, corporate policies, programs, and strategy, while ensuring companywide compliance with applicable laws and regulations. NORMAL DAY-TO-DAY WORK<ol><li>Recommend, develop, implement, maintain, and revise policies and procedures for the general operation of the Credit Union and all affiliate organizations' legal, compliance and related activities to prevent illegal, unethical, or improper conduct while complying with all required laws and regulations. </li><li>Provide continuing counsel and guidance on legal matters and on legal implications of all matters; Assume responsibility for ensuring that the Credit Union conducts its business in compliance with all laws and regulations. Act as a resource on the interpretation of existing or proposed local, state, or federal laws and regulations. </li><li>Influence decision-making and push the company forward cross-functionally in compliance/regulatory areas of strategic importance.</li><li>Oversee or handle all legal aspects of transactional and regulatory matters related to the Credit Union and affiliates; Provide legal oversight of issues related to credit unions, risk management and contracts and agreements; Respond to external requests for information, reporting, complaints or citations from external organizations.</li><li>Establish short and long-term legal related strategies in partnership with the Chief Legal Officer/General Counsel, while providing the leadership necessary for the successful design, development, and execution of that strategy.</li><li>Act as a legal leader and, in the absence of the Chief Legal Officer/General Counsel or at his/her direction, serve as liaison for the Legal department on legal and compliance matters requiring communication with the NCUA, CFPB, US and State Departments of Justice, NC Credit Union Administration and other relevant regulatory bodies.</li><li>Bring legal issues and concerns to the attention of the Chief Legal Officer/General Counsel and help him/her respond by appropriately developing, revising, and interpreting internal policies. Monitor and resolve disputes which may lead to litigation. Maintain a working familiarity of common legal issues facing financial institutions. </li><li>Provide leadership in the areas of litigation, due diligence requests, contract reviews, settlement agreements, licensing agreements, and all other documentation.</li><li>Provide regular updates and reports as directed or requested, to keep the Chief Legal Officer/General Counsel and Executive Management informed on complex legal matters.</li><li>Lead, develop, and evaluate the Legal Services team, including performance reviews and development plans. </li><li>Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Juris Doctorate from an accredited law school and licensed to practice law in the State of North Carolina. </li><li>Minimum 12 years as a practicing attorney in a law firm, banking regulatory agency or in-house law department; including 5+ years within financial services and 4-6 in management. </li><li>America's Credit Union Association (ACUA) Certified Compliance Officer Designation or obtained within 2 years of hire date. </li><li>Strongly skilled in strategic planning, tactical implementation, analytical thinking, legal affairs, and contract negotiation.</li><li>Ability to work effectively in a complex environment with a high degree of collaboration.</li><li>Effective in building partnerships with organizational business units, functioning well with project teams, and working for the overall success of the team.</li><li>Demonstrated problem solving skills, judgment and character.</li><li>Excellent verbal, written and interpersonal communication skills.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Full knowledge of and/or practical experience with the operations of credit unions, their products and services, and the laws and regulations governing them. </li><li>Practical experience in one or a combination of the following areas: enterprise risk management, contract management, litigation management, real estate law, bankruptcy and collections law, or privacy and information security law.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> Requirements: PI265738214

SVP, Legal Services/Deputy General Counsel

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONAs a critical and senior member of the Information Security team, the Senior Cyber Security Analyst works closely with the management, business units, enterprise applications and infrastructure teams to ensure network availability, network/system security and data security for the credit union. The position will provide coverage, at times, for some systems administration duties. This position supports the Information Security practice within the credit union by providing 2nd and 3rd tier support related to security and identity related incidents and requests. A primary function of this role is to process incoming work tickets, triaging, resolving and redirecting them as necessary. NORMAL DAY-TO-DAY WORK<ol><li>Lead ongoing analysis of security tools and evaluate available technology capabilities against the security needs of the credit union.</li><li>Provide daily data displaying the overall security coverage for specific platforms which shall be reported in appropriate manner.</li><li>Provide network defense system architecture, installation and configuration support by identifying, developing and facilitating implementation of initiatives and programs designed to enhance the security of the credit union's network and data assets.</li><li>Ensure network security access and protect against unauthorized access, modification, or destruction of data that are critical to enable achievement of information security program goals and objectives.</li><li>Reviews, develops, tests, and implements security plans, products, and control techniques as well document security policies and procedures.</li><li>Draft and update existing documentation to include tactics, techniques and standard operating procedures and security controls for all hardware/software used on the network.</li><li>Provide technical expertise in development and support of Information Security and operational activities, processes, and tools for protecting technology-based information.</li><li>Assist with enterprise-wide establishment, and maintenance of data, security-related infrastructure, applications, and processes.</li><li>Lead response and investigation efforts in cyber security incidents and design corrective actions.</li><li>Perform software security analysis during software approval processes for the credit union and provide recommendations accordingly.</li><li>Review, respond to and work to mitigate findings from internal and external penetration tests and audits.</li><li>Leverage prior security knowledge and experience to address and adapt to emerging technologies and threats.</li><li>Works with Enterprise Applications and Enterprise Architecture teams to design security services and recommend security architecture improvements.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol>JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>7-9 years general Information Technology experience working in a mid-size to enterprise environment. </li><li>3-5 years advanced Cyber Security experience required, including knowledge of security assessment and penetration testing methodology. </li><li>Solid experience working with security technologies including firewalls, IPS/IDS, NAC, EDR, proxies, and other products to secure network borders. </li><li>Advanced knowledge of network monitoring, SEIM, and incident response/threat hunting tools. </li><li>Ability to function in a business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc. </li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer). </li><li>Travel required on occasion. </li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Bachelor's degree in information technology or other engineering or technical discipline.</li><li>CEH, GWAPT, GPEN, OSCP, GSEC, GCIH, GMON, GCWN, GCIA and/or GSE certificates.</li><li>Experience interpreting and implementing cyber security regulations.</li><li>Advanced knowledge of network administration and engineering.</li><li>Strong experience with digital forensics on host or network from malware perspective.</li><li>Ability to identify anomalous behavior on network and/or endpoint devices.</li><li>Experience with Security Orchestration Automation and Response (SOAR) solutions.</li><li>Experience with processes, tools, techniques and practices for assuring adherence to standards associated with accessing, altering and protecting organizational data.</li></ol>CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI265738219

Senior Cyber Security Analyst

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Senior Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. This individual will support the Civic Manager with day-to-day branch operations. The Senior Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Senior Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Assists the Civic Manager in achieving the Credit Union's vision by demonstrating and leading a high level of member service awareness, continually strives to exceed members' expectations, and ensuring the maintenance of operational proficiencies in effort to develop lasting member impressions and relationships.</li><li>Collaborates with the Civic Manager to ensure excellence of day-to-day branch operations, which include but are not limited to branch opening, closing, member service and experience, transaction processing and promotion of products and services.</li><li>Maintains the branch vault, monitors essential administrative functions, assists with balancing cash drawers and collaborates with internal departments to ensure smooth operations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Provides lobby support and accurately processes member transaction requests. Responds to member inquiries via various channels in a timely manner.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Maintains a strong knowledge of Credit Union offerings so one can explain loan programs to members, evaluate their needs and recommend loan options. Inform members about products and services other than those requested, including current promotions. Complete member and loan applications, prepares required documentation, and escalate to the lending department as necessary.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Adapts to member needs and employs active listening techniques to effectively de-escalate member concerns. Serve as point of contact for escalated member issues and concerns, using experience-based knowledge as it relates to account opening and loan applications to resolve all member issues.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Participates in required meetings and training, while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Complies with regulations, policies, procedures and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 4 – 6 years of member servicing experience, inclusive of lending and/or account opening experience, or have a Bachelor's degree in Business, Finance, Lending, or relevant area and 1-3 years of experience in financial services. </li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or the ability to achieve in the first 6 month of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li><li>Four-year degree from an accredited college/university.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI265738215

Senior Member Service Advisor, Raleigh (Branch Advisor)

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol>JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI265738234

Member Service Advisor, Lumberton (Branch Advisor)

Description:CIVIC CULTUREOur organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONLoss Mitigation Specialist is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working with members to resolve payment issues, providing repayment solutions, and implementing strategies to mitigate loan losses. NORMAL DAY-TO-DAY WORK<ol><li>Provide early and late-stage delinquency management by monitoring loan accounts and identify members who are at risk of becoming delinquent.</li><li>Proactively contact members via phone, email, or other communication methods to discuss their accounts and identify reasons for delinquency</li><li>Work with members to develop repayment plans, loan modifications, or other solutions to bring accounts current.</li><li>Ensure a consultative member approach to restructuring loans as necessary, providing direction on improving the financial outlook of the member in the future.</li><li>Accurately document all member interactions, payment agreements, and actions plans in the core collection system.</li><li>Provide members with information on financial education resources and tools to help them manage their finances and avoid future delinquencies.</li><li>Collaborate as necessary with other internal business units and resources to ensure a coordinated approach to loss prevention.</li><li>Assist the AVP of Risk Assessment and Loss Mitigation with reviewing reports on delinquency trends, member interactions, and recovery efforts.</li><li>Ensure all activities are in compliance with federal and state regulations, as well as Credit Union policies, guidelines, and procedures. </li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position. <ol><li>Minimum 4-6 years experience in consumer loan product collections, financial services or related field. </li><li>Must have an understanding of accounting principles and business financial statements and tax returns.</li><li>Must be knowledgeable in the process of analyzing personal tax returns, personal financial statements, and credit bureau reports.</li><li>Experience with credit procedures, policies, regulations and laws, in addition to knowledge of bankruptcy and consumer law. </li><li>Strong interpersonal skills with ability to work in a team environment.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Bachelor's degree in finance, Accounting, Economics, Business or related field required. </li><li>Prefer a minimum of 2-4 years of Credit Union consumer credit experience.</li><li>Knowledge of loan structuring and work-out solutions in desirable.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> Requirements: PI266113184

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