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Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Helpdesk Support Specialist to work in Fidelity’s Enterprise Technology Group in Merrimack NH. <h3>Team/Role</h3> We are looking for a highly motivated individual to support our Asset Management’ Quantitative Research and Investments (QRI) business and technology teams. The QRI Helpdesk is the main contact for QRI business for technology issues impacting day to day business operations. In this role within Enterprise Infrastructure &amp; Operations, you will be responsible for Level-1 Production Support which involves phone / email support, creation of tickets, providing first level of incident triage and working with multi-functional teams to mitigate the issue, performing start of day checks for critical applications &amp; onboarding access for new business users. <h3>The Expertise You Have and The Skills You Bring</h3> <ul> <li>Bachelor’s degree preferred in Computer Science, Information Systems, or related subject area. </li><li>Experience supporting Asset Management and/or Investment Management Technology platforms and users preferred. </li><li>Outstanding interpersonal skills – both written and verbal. Assumed here is the ability to discern when and how widely to communicate status updates (based upon the details of the incident and the business environment at the time). </li><li>Experience driving major incidents involving multi-functional teams. Develop communications to keep the business and technology teams informed. Participates in root cause identification and problem management discussions. </li><li>Experience with systems administration and managing physical and virtual desktops, active directory services, and cloud hosted services. </li><li>Experience supporting databases, applications, and infrastructure in an AWS Cloud environment. </li><li>Experience writing SQL queries and using any of the monitoring and alerting tools like Splunk, Dynatrace, DataDog, AWS Cloudwatch. </li><li>Good understanding and working knowledge of ITIL framework and ITSM practices. </li><li>Experience with reporting tools like Tableau or PowerBI. </li><li>Continuous improvement practice - Find opportunities for improvements that drive efficiencies, improve customer experience &amp; reduce risk to production. </li></ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Fidelity TalentSource

Helpdesk Support Specialist

Job Description This End User Support Specialist position provides end-user technology support for the Fidelity Investments Merrimack NH , location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 End User Support role. This support role provides technology support for computers, monitors, printers, phones, accessories, and audio/visual equipment. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications. Responsibilities: <ul> <li>Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony </li><li>Analyze and resolve end-user hardware, software and connectivity issues </li><li>Configure workstations for new users and upgrades existing equipment and software </li><li>Configuration/reconfiguration of hardware, including workstations and printers </li><li>Work closely with peers and team members to quickly resolve issues. </li><li>Identify, troubleshoot, and diagnose issues </li><li>Differentiate between hardware and software problems and apply appropriate solution </li><li>Provide support and set up for video conference events </li><li>Leverage telemetry tools such as NexThink to quickly resolve technical issues </li><li>Perform routine deskside surveys to ensure all work locations are set up with the standard equipment </li><li>Work in a change-controlled environment </li><li>Adhere to internal reporting processes, logistics processes and escalation procedures that fall under internal Audit controls </li><li>Support work outside of regular hours in order to accommodate business needs </li><li>Accommodate rapidly changing requirements and non-standard requests once approved </li><li>Troubleshoot complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience </li><li>Meet Service Level Targets - Timely and accurate execution of service requests &amp; incident tickets. Minimum 8 tickets per day – Incidents ticket closure targets 75% 1st day, 90% 3rd day, 100% 10 day for all service requests </li><li>Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window </li><li>Deliver outstanding Customer Service by utilizing a high level of interpersonal skills to understand the problem, implement solutions, and provide closure to end-user's issues. Customer Satisfaction Target is 4.7 out of 5 based on customer surveys </li><li>Knowledge of local LAN infrastructure </li></ul> Skills and Knowledge: <ul> <li>Proficient in use of device building/service tools– Microsoft Autopilot, Active Directory, Intune vSphere, JAMF </li><li>Knowledgeable of basic networks topology, switches, routers, etc. </li><li>Proficient supporting hardware and software on Windows OS &amp; MAC IOS devices </li><li>Properly prioritize daily activities and manage time appropriately - Maximize daily activities to gain maximum customer benefit </li><li>Strong written and verbal communication skills </li><li>Ability to think independently, organize, prioritize, multitask and execute on assignments </li><li>Develops and enhances customer relationships </li><li>Exhibits a positive attitude, works well with other team members, business partners, can do attitude </li></ul> Education and Experience <ul> <li>Associate degree or equivalent with 2-3 years knowledge of computer hardware, operating systems, and network WLAN/LAN support </li><li>Industry acknowledged certificates such as CompTIA A+ , Network +, Google IT Support, or Cisco CCNA are a plus. </li></ul>

End User Technician

Role Summary The Delivery Enablement Lead is a strategic execution leader embedded within product development teams, responsible for orchestrating end-to-end delivery within a team or across multiple teams and initiatives. This role blends agile delivery expertise with project management discipline to drive predictable, customer-centric outcomes. The Lead partners with product and technology leadership to align roadmaps, manage dependencies, and optimize delivery effectiveness. Key Responsibilities <ul> <li>Delivery Leadership: Coordinate multi-team delivery efforts, manage dependencies, risks, and release planning to ensure seamless execution. </li><li>Agile &amp; Project Expertise: Apply fit-for-purpose delivery methodologies (Scrum, Kanban, Lean, etc.) and project management practices to support planning, prioritization, and forecasting. </li><li>Strategic Partnership: Collaborate with product and technology leaders to align delivery plans with product vision, KPIs, and customer feedback. </li><li>Execution Excellence: Monitor progress, manage scope, and ensure delivery against milestones and business value targets. </li><li>Data-Driven Enablement: Use delivery metrics and historical trends to inform planning, identify improvement opportunities, and drive process optimization. </li><li>Team Empowerment: Mentor delivery professionals, promote shared accountability, and foster a culture of continuous improvement. </li><li>Governance &amp; Quality: Ensure adherence to enterprise standards, manage tech debt, and support business readiness and release success. </li></ul> Qualifications <ul> <li>Relevant proven experience and training/certification in delivery frameworks and methodologies (agile delivery, project management, etc.) </li><li>Minimum of 5 years’ experience working directly to plan and drive the execution of technology delivery within a team or across multiple teams </li><li>Excellent facilitation, planning, and stakeholder engagement skills </li><li>Ability to lead through influence and drive cross-functional alignment </li><li>Strong experience with delivery metrics, forecasting, and capacity planning </li><li>Familiarity with scaled delivery practices and enterprise governance </li></ul> Success Measures <ul> <li>Predictable delivery of business and customer outcomes </li><li>Increased delivery efficiency and reduced impediments </li><li>Strong stakeholder satisfaction and team engagement </li><li>Adoption of delivery standards and continuous improvement practices </li></ul> The Team The Fidelity Wealth Technology Planning, Operations &amp; Enablement team makes it possible for the Wealth Delivery ecosystem to thrive by aligning strategy, driving execution, and cultivating team excellence – through integrated capabilities, scalable practices, and a people-first mindset. We ensure strategic execution and generation of insights that guide planning and prioritization, aligned to business strategy and customer segmentation, leveraging our core capabilities of Technology Delivery Portfolio Enablement, Execution Enablement, and Operations Enablement. We are focused on building a highly integrated organization, aimed at delivering transformative business value through empowered teams, adaptive practices, and strategic enablement.

Delivery Enablement Lead

Role Summary The Delivery Enablement Lead is a strategic execution leader embedded within product development teams, responsible for orchestrating end-to-end delivery within a team or across multiple teams and initiatives. This role blends agile delivery expertise with project management discipline to drive predictable, customer-centric outcomes. The Lead partners with product and technology leadership to align roadmaps, manage dependencies, and optimize delivery effectiveness. Key Responsibilities <ul> <li>Delivery Leadership: Coordinate multi-team delivery efforts, manage dependencies, risks, and release planning to ensure seamless execution.</li> <li>Agile &amp; Project Expertise: Apply fit-for-purpose delivery methodologies (Scrum, Kanban, Lean, etc.) and project management practices to support planning, prioritization, and forecasting.</li> <li>Strategic Partnership: Collaborate with product and technology leaders to align delivery plans with product vision, KPIs, and customer feedback.</li> <li>Execution Excellence: Monitor progress, manage scope, and ensure delivery against milestones and business value targets.</li> <li>Data-Driven Enablement: Use delivery metrics and historical trends to inform planning, identify improvement opportunities, and drive process optimization.</li> <li>Team Empowerment: Mentor delivery professionals, promote shared accountability, and foster a culture of continuous improvement.</li> <li>Governance &amp; Quality: Ensure adherence to enterprise standards, manage tech debt, and support business readiness and release success.</li> </ul> Qualifications <ul> <li>Relevant proven experience and training/certification in delivery frameworks and methodologies (agile delivery, project management, etc.)</li> <li>Minimum of 5 years’ experience working directly to plan and drive the execution of technology delivery within a team or across multiple teams</li> <li>Excellent facilitation, planning, and stakeholder engagement skills</li> <li>Ability to lead through influence and drive cross-functional alignment</li> <li>Strong experience with delivery metrics, forecasting, and capacity planning</li> <li>Familiarity with scaled delivery practices and enterprise governance</li> </ul> Success Measures <ul> <li>Predictable delivery of business and customer outcomes</li> <li>Increased delivery efficiency and reduced impediments</li> <li>Strong stakeholder satisfaction and team engagement</li> <li>Adoption of delivery standards and continuous improvement practices</li> </ul> The Team The Fidelity Wealth Technology Planning, Operations &amp; Enablement team makes it possible for the Wealth Delivery ecosystem to thrive by aligning strategy, driving execution, and cultivating team excellence – through integrated capabilities, scalable practices, and a people-first mindset. We ensure strategic execution and generation of insights that guide planning and prioritization, aligned to business strategy and customer segmentation, leveraging our core capabilities of Technology Delivery Portfolio Enablement, Execution Enablement, and Operations Enablement. We are focused on building a highly integrated organization, aimed at delivering transformative business value through empowered teams, adaptive practices, and strategic enablement.

Role Summary The Delivery Enablement Lead is a strategic execution leader embedded within product development teams, responsible for orchestrating end-to-end delivery within a team or across multiple teams and initiatives. This role blends agile delivery expertise with project management discipline to drive predictable, customer-centric outcomes. The Lead partners with product and technology leadership to align roadmaps, manage dependencies, and optimize delivery effectiveness. Key Responsibilities <ul> <li>Delivery Leadership: Coordinate multi-team delivery efforts, manage dependencies, risks, and release planning to ensure seamless execution.</li> <li>Agile &amp; Project Expertise: Apply fit-for-purpose delivery methodologies (Scrum, Kanban, Lean, etc.) and project management practices to support planning, prioritization, and forecasting.</li> <li>Strategic Partnership: Collaborate with product and technology leaders to align delivery plans with product vision, KPIs, and customer feedback.</li> <li>Execution Excellence: Monitor progress, manage scope, and ensure delivery against milestones and business value targets.</li> <li>Data-Driven Enablement: Use delivery metrics and historical trends to inform planning, identify improvement opportunities, and drive process optimization.</li> <li>Team Empowerment: Mentor delivery professionals, promote shared accountability, and foster a culture of continuous improvement.</li> <li>Governance &amp; Quality: Ensure adherence to enterprise standards, manage tech debt, and support business readiness and release success.</li> </ul> Qualifications <ul> <li>Relevant proven experience and training/certification in delivery frameworks and methodologies (agile delivery, project management, etc.)</li> <li>Minimum of 5 years’ experience working directly to plan and drive the execution of technology delivery within a team or across multiple teams</li> <li>Excellent facilitation, planning, and stakeholder engagement skills</li> <li>Ability to lead through influence and drive cross-functional alignment</li> <li>Strong experience with delivery metrics, forecasting, and capacity planning</li> <li>Familiarity with scaled delivery practices and enterprise governance</li> </ul> Success Measures <ul> <li>Predictable delivery of business and customer outcomes</li> <li>Increased delivery efficiency and reduced impediments</li> <li>Strong stakeholder satisfaction and team engagement</li> <li>Adoption of delivery standards and continuous improvement practices</li> </ul> The Team The Fidelity Wealth Technology Planning, Operations &amp; Enablement team makes it possible for the Wealth Delivery ecosystem to thrive by aligning strategy, driving execution, and cultivating team excellence – through integrated capabilities, scalable practices, and a people-first mindset. We ensure strategic execution and generation of insights that guide planning and prioritization, aligned to business strategy and customer segmentation, leveraging our core capabilities of Technology Delivery Portfolio Enablement, Execution Enablement, and Operations Enablement. We are focused on building a highly integrated organization, aimed at delivering transformative business value through empowered teams, adaptive practices, and strategic enablement.

Role Summary The Delivery Enablement Lead is a strategic execution leader embedded within product development teams, responsible for orchestrating end-to-end delivery within a team or across multiple teams and initiatives. This role blends agile delivery expertise with project management discipline to drive predictable, customer-centric outcomes. The Lead partners with product and technology leadership to align roadmaps, manage dependencies, and optimize delivery effectiveness. Key Responsibilities <ul> <li>Delivery Leadership: Coordinate multi-team delivery efforts, manage dependencies, risks, and release planning to ensure seamless execution.</li> <li>Agile &amp; Project Expertise: Apply fit-for-purpose delivery methodologies (Scrum, Kanban, Lean, etc.) and project management practices to support planning, prioritization, and forecasting.</li> <li>Strategic Partnership: Collaborate with product and technology leaders to align delivery plans with product vision, KPIs, and customer feedback.</li> <li>Execution Excellence: Monitor progress, manage scope, and ensure delivery against milestones and business value targets.</li> <li>Data-Driven Enablement: Use delivery metrics and historical trends to inform planning, identify improvement opportunities, and drive process optimization.</li> <li>Team Empowerment: Mentor delivery professionals, promote shared accountability, and foster a culture of continuous improvement.</li> <li>Governance &amp; Quality: Ensure adherence to enterprise standards, manage tech debt, and support business readiness and release success.</li> </ul> Qualifications <ul> <li>Relevant proven experience and training/certification in delivery frameworks and methodologies (agile delivery, project management, etc.)</li> <li>Minimum of 5 years’ experience working directly to plan and drive the execution of technology delivery within a team or across multiple teams</li> <li>Excellent facilitation, planning, and stakeholder engagement skills</li> <li>Ability to lead through influence and drive cross-functional alignment</li> <li>Strong experience with delivery metrics, forecasting, and capacity planning</li> <li>Familiarity with scaled delivery practices and enterprise governance</li> </ul> Success Measures <ul> <li>Predictable delivery of business and customer outcomes</li> <li>Increased delivery efficiency and reduced impediments</li> <li>Strong stakeholder satisfaction and team engagement</li> <li>Adoption of delivery standards and continuous improvement practices</li> </ul> The Team The Fidelity Wealth Technology Planning, Operations &amp; Enablement team makes it possible for the Wealth Delivery ecosystem to thrive by aligning strategy, driving execution, and cultivating team excellence – through integrated capabilities, scalable practices, and a people-first mindset. We ensure strategic execution and generation of insights that guide planning and prioritization, aligned to business strategy and customer segmentation, leveraging our core capabilities of Technology Delivery Portfolio Enablement, Execution Enablement, and Operations Enablement. We are focused on building a highly integrated organization, aimed at delivering transformative business value through empowered teams, adaptive practices, and strategic enablement.

Role Summary The Delivery Enablement Lead is a strategic execution leader embedded within product development teams, responsible for orchestrating end-to-end delivery within a team or across multiple teams and initiatives. This role blends agile delivery expertise with project management discipline to drive predictable, customer-centric outcomes. The Lead partners with product and technology leadership to align roadmaps, manage dependencies, and optimize delivery effectiveness. Key Responsibilities <ul> <li>Delivery Leadership: Coordinate multi-team delivery efforts, manage dependencies, risks, and release planning to ensure seamless execution. </li><li>Agile &amp; Project Expertise: Apply fit-for-purpose delivery methodologies (Scrum, Kanban, Lean, etc.) and project management practices to support planning, prioritization, and forecasting. </li><li>Strategic Partnership: Collaborate with product and technology leaders to align delivery plans with product vision, KPIs, and customer feedback. </li><li>Execution Excellence: Monitor progress, manage scope, and ensure delivery against milestones and business value targets. </li><li>Data-Driven Enablement: Use delivery metrics and historical trends to inform planning, identify improvement opportunities, and drive process optimization. </li><li>Team Empowerment: Mentor delivery professionals, promote shared accountability, and foster a culture of continuous improvement. </li><li>Governance &amp; Quality: Ensure adherence to enterprise standards, manage tech debt, and support business readiness and release success. </li></ul> Qualifications <ul> <li>Relevant proven experience and training/certification in delivery frameworks and methodologies (agile delivery, project management, etc.) </li><li>Minimum of 5 years’ experience working directly to plan and drive the execution of technology delivery within a team or across multiple teams </li><li>Excellent facilitation, planning, and stakeholder engagement skills </li><li>Ability to lead through influence and drive cross-functional alignment </li><li>Strong experience with delivery metrics, forecasting, and capacity planning </li><li>Familiarity with scaled delivery practices and enterprise governance </li></ul> Success Measures <ul> <li>Predictable delivery of business and customer outcomes </li><li>Increased delivery efficiency and reduced impediments </li><li>Strong stakeholder satisfaction and team engagement </li><li>Adoption of delivery standards and continuous improvement practices </li></ul> The Team The Fidelity Wealth Technology Planning, Operations &amp; Enablement team makes it possible for the Wealth Delivery ecosystem to thrive by aligning strategy, driving execution, and cultivating team excellence – through integrated capabilities, scalable practices, and a people-first mindset. We ensure strategic execution and generation of insights that guide planning and prioritization, aligned to business strategy and customer segmentation, leveraging our core capabilities of Technology Delivery Portfolio Enablement, Execution Enablement, and Operations Enablement. We are focused on building a highly integrated organization, aimed at delivering transformative business value through empowered teams, adaptive practices, and strategic enablement.

Summary The Delivery Enablement Lead is a strategic execution leader embedded within product development teams, responsible for orchestrating end-to-end delivery within a team or across multiple teams and initiatives. This role blends agile delivery expertise with project management discipline to drive predictable, customer-centric outcomes. The Lead partners with product and technology leadership to align roadmaps, manage dependencies, and optimize delivery effectiveness. Key Responsibilities • Delivery Leadership: Coordinate multi-team delivery efforts, manage dependencies, risks, and release planning to ensure seamless execution. • Agile &amp; Project Expertise: Apply fit-for-purpose delivery methodologies (Scrum, Kanban, Lean, etc.) and project management practices to support planning, prioritization, and forecasting. • Strategic Partnership: Collaborate with product and technology leaders to align delivery plans with product vision, KPIs, and customer feedback. • Execution Excellence: Monitor progress, manage scope, and ensure delivery against milestones and business value targets. • Data-Driven Enablement: Use delivery metrics and historical trends to inform planning, identify improvement opportunities, and drive process optimization. • Team Empowerment: Mentor delivery professionals, promote shared accountability, and foster a culture of continuous improvement. • Governance &amp; Quality: Ensure adherence to enterprise standards, manage tech debt, and support business readiness and release success. Qualifications • Relevant proven experience and training/certification in delivery frameworks and methodologies (agile delivery, project management, etc.) • Minimum of 5 years’ experience working directly to plan and drive the execution of technology delivery within a team or across multiple teams • Excellent facilitation, planning, and stakeholder engagement skills • Ability to lead through influence and drive cross-functional alignment • Strong experience with delivery metrics, forecasting, and capacity planning • Familiarity with scaled delivery practices and enterprise governance Success Measures • Predictable delivery of business and customer outcomes • Increased delivery efficiency and reduced impediments • Strong stakeholder satisfaction and team engagement • Adoption of delivery standards and continuous improvement practices The Team The Fidelity Wealth Technology Planning, Operations &amp; Enablement team makes it possible for the Wealth Delivery ecosystem to thrive by aligning strategy, driving execution, and cultivating team excellence – through integrated capabilities, scalable practices, and a people-first mindset. We ensure strategic execution and generation of insights that guide planning and prioritization, aligned to business strategy and customer segmentation, leveraging our core capabilities of Technology Delivery Portfolio Enablement, Execution Enablement, and Operations Enablement. We are focused on building a highly integrated organization, aimed at delivering transformative business value through empowered teams, adaptive practices, and strategic enablement.

Qualifications: NJ Social Studies Teacher Certification Prior High School teaching experience preferred&nbsp; Effective communication and collaboration skills&nbsp; Commitment to being involved with students and school community&nbsp; Extra duties as assigned by the building Principal&nbsp; Salary: $50,490 Replacement Substitute Teacher Assignment from January 9, 2026&nbsp;through&nbsp;April 3, 2026.&nbsp; All alternate route candidates (“Certificate of Eligibility) must show completion of 50 hours of pre-service training through a DOE approved CE educator program prior to being interviewed for a position. The certificate of completion must be uploaded into the AppliTrack portal in order for alternate route candidates to be considered. Further information about the alternate route program can be obtained at&nbsp;<a href="https://www.nj.gov/education/certification/CEprogramproviders.shtml.&amp;nbsp" target="_blank">https://www.nj.gov/education/certification/CEprogramproviders.shtml.&amp;nb…</a>; &nbsp;&nbsp; *In accordance with S-414/A-3188 (<a href="http://www.njleg.state.nj.us/2018/Bills/S0500/414_R2.HTM" target="_blank">http://www.njleg.state.nj.us/2018/Bills/S0500/414_R2.HTM</a>), school districts, charter schools, nonpublic schools, and contracted service providers (“employers”) are required to review the last twenty years of employment history of prospective employees to ascertain allegations of child abuse or sexual misconduct. It explicitly prohibits such employers from hiring a person serving in a position which involves regular contact with students unless the employer conducts a review of the employment history of the applicant by contacting former and current employers and requesting information regarding child abuse and sexual misconduct allegations.

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