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Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Helpdesk Support Specialist to work in Fidelity’s Enterprise Technology Group in Merrimack NH. <h3>Team/Role</h3> We are looking for a highly motivated individual to support our Asset Management’ Quantitative Research and Investments (QRI) business and technology teams. The QRI Helpdesk is the main contact for QRI business for technology issues impacting day to day business operations. In this role within Enterprise Infrastructure &amp; Operations, you will be responsible for Level-1 Production Support which involves phone / email support, creation of tickets, providing first level of incident triage and working with multi-functional teams to mitigate the issue, performing start of day checks for critical applications &amp; onboarding access for new business users. <h3>The Expertise You Have and The Skills You Bring</h3> <ul> <li>Bachelor’s degree preferred in Computer Science, Information Systems, or related subject area. </li><li>Experience supporting Asset Management and/or Investment Management Technology platforms and users preferred. </li><li>Outstanding interpersonal skills – both written and verbal. Assumed here is the ability to discern when and how widely to communicate status updates (based upon the details of the incident and the business environment at the time). </li><li>Experience driving major incidents involving multi-functional teams. Develop communications to keep the business and technology teams informed. Participates in root cause identification and problem management discussions. </li><li>Experience with systems administration and managing physical and virtual desktops, active directory services, and cloud hosted services. </li><li>Experience supporting databases, applications, and infrastructure in an AWS Cloud environment. </li><li>Experience writing SQL queries and using any of the monitoring and alerting tools like Splunk, Dynatrace, DataDog, AWS Cloudwatch. </li><li>Good understanding and working knowledge of ITIL framework and ITSM practices. </li><li>Experience with reporting tools like Tableau or PowerBI. </li><li>Continuous improvement practice - Find opportunities for improvements that drive efficiencies, improve customer experience &amp; reduce risk to production. </li></ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Fidelity TalentSource

Helpdesk Support Specialist

Job Description This End User Support Specialist position provides end-user technology support for the Fidelity Investments Merrimack NH , location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 End User Support role. This support role provides technology support for computers, monitors, printers, phones, accessories, and audio/visual equipment. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications. Responsibilities: <ul> <li>Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony </li><li>Analyze and resolve end-user hardware, software and connectivity issues </li><li>Configure workstations for new users and upgrades existing equipment and software </li><li>Configuration/reconfiguration of hardware, including workstations and printers </li><li>Work closely with peers and team members to quickly resolve issues. </li><li>Identify, troubleshoot, and diagnose issues </li><li>Differentiate between hardware and software problems and apply appropriate solution </li><li>Provide support and set up for video conference events </li><li>Leverage telemetry tools such as NexThink to quickly resolve technical issues </li><li>Perform routine deskside surveys to ensure all work locations are set up with the standard equipment </li><li>Work in a change-controlled environment </li><li>Adhere to internal reporting processes, logistics processes and escalation procedures that fall under internal Audit controls </li><li>Support work outside of regular hours in order to accommodate business needs </li><li>Accommodate rapidly changing requirements and non-standard requests once approved </li><li>Troubleshoot complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience </li><li>Meet Service Level Targets - Timely and accurate execution of service requests &amp; incident tickets. Minimum 8 tickets per day – Incidents ticket closure targets 75% 1st day, 90% 3rd day, 100% 10 day for all service requests </li><li>Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window </li><li>Deliver outstanding Customer Service by utilizing a high level of interpersonal skills to understand the problem, implement solutions, and provide closure to end-user's issues. Customer Satisfaction Target is 4.7 out of 5 based on customer surveys </li><li>Knowledge of local LAN infrastructure </li></ul> Skills and Knowledge: <ul> <li>Proficient in use of device building/service tools– Microsoft Autopilot, Active Directory, Intune vSphere, JAMF </li><li>Knowledgeable of basic networks topology, switches, routers, etc. </li><li>Proficient supporting hardware and software on Windows OS &amp; MAC IOS devices </li><li>Properly prioritize daily activities and manage time appropriately - Maximize daily activities to gain maximum customer benefit </li><li>Strong written and verbal communication skills </li><li>Ability to think independently, organize, prioritize, multitask and execute on assignments </li><li>Develops and enhances customer relationships </li><li>Exhibits a positive attitude, works well with other team members, business partners, can do attitude </li></ul> Education and Experience <ul> <li>Associate degree or equivalent with 2-3 years knowledge of computer hardware, operating systems, and network WLAN/LAN support </li><li>Industry acknowledged certificates such as CompTIA A+ , Network +, Google IT Support, or Cisco CCNA are a plus. </li></ul>

End User Technician

Role Summary The Delivery Enablement Lead is a strategic execution leader embedded within product development teams, responsible for orchestrating end-to-end delivery within a team or across multiple teams and initiatives. This role blends agile delivery expertise with project management discipline to drive predictable, customer-centric outcomes. The Lead partners with product and technology leadership to align roadmaps, manage dependencies, and optimize delivery effectiveness. Key Responsibilities <ul> <li>Delivery Leadership: Coordinate multi-team delivery efforts, manage dependencies, risks, and release planning to ensure seamless execution. </li><li>Agile &amp; Project Expertise: Apply fit-for-purpose delivery methodologies (Scrum, Kanban, Lean, etc.) and project management practices to support planning, prioritization, and forecasting. </li><li>Strategic Partnership: Collaborate with product and technology leaders to align delivery plans with product vision, KPIs, and customer feedback. </li><li>Execution Excellence: Monitor progress, manage scope, and ensure delivery against milestones and business value targets. </li><li>Data-Driven Enablement: Use delivery metrics and historical trends to inform planning, identify improvement opportunities, and drive process optimization. </li><li>Team Empowerment: Mentor delivery professionals, promote shared accountability, and foster a culture of continuous improvement. </li><li>Governance &amp; Quality: Ensure adherence to enterprise standards, manage tech debt, and support business readiness and release success. </li></ul> Qualifications <ul> <li>Relevant proven experience and training/certification in delivery frameworks and methodologies (agile delivery, project management, etc.) </li><li>Minimum of 5 years’ experience working directly to plan and drive the execution of technology delivery within a team or across multiple teams </li><li>Excellent facilitation, planning, and stakeholder engagement skills </li><li>Ability to lead through influence and drive cross-functional alignment </li><li>Strong experience with delivery metrics, forecasting, and capacity planning </li><li>Familiarity with scaled delivery practices and enterprise governance </li></ul> Success Measures <ul> <li>Predictable delivery of business and customer outcomes </li><li>Increased delivery efficiency and reduced impediments </li><li>Strong stakeholder satisfaction and team engagement </li><li>Adoption of delivery standards and continuous improvement practices </li></ul> The Team The Fidelity Wealth Technology Planning, Operations &amp; Enablement team makes it possible for the Wealth Delivery ecosystem to thrive by aligning strategy, driving execution, and cultivating team excellence – through integrated capabilities, scalable practices, and a people-first mindset. We ensure strategic execution and generation of insights that guide planning and prioritization, aligned to business strategy and customer segmentation, leveraging our core capabilities of Technology Delivery Portfolio Enablement, Execution Enablement, and Operations Enablement. We are focused on building a highly integrated organization, aimed at delivering transformative business value through empowered teams, adaptive practices, and strategic enablement.

Delivery Enablement Lead

<h3>Job Description:</h3>The Role and the TeamIWMS (Institutional Wealth Management Services) is seeking an experienced Full Stack developer to join us in the design and development of innovative technology for financial advisors and their clients using the latest technology stack in a collaborative and engaging environment. You will play a leading role in the agile development of the web applications used by thousands of Investment Professionals to deliver comprehensive brokerage solutions to their customers. Our development teams are highly collaborative and encourage creativity, innovation, and excellence. Your experience, skills, and input will be critical to our shared success.The Expertise and Skills You Bring<ul><li>10+ years full stack software development experience building enterprise web and middle tier applications including Angular, Typescript, and core Java with Spring/Springboot.</li><li>B.S. in Computer Science, Engineering, Mathematics, or equivalent experience.</li><li>Hands-on technical leadership experience to guide, encourage, and motivate your fellow engineers while ensuring high quality software and adherence to standards.</li><li>Experience working in an Agile Scrum development environment.</li><li>Experience with web services - JSON, XML, REST, SOAP, etc.</li><li>Experience with Docker, Kubernetes, Terraform, and AWS cloud deployment/application management.</li><li>Experience with unit testing and test automation libraries/strategies.</li><li>Experience building and deploying applications using continuous integration pipelines and automated deployment tools such as Jenkins.</li><li>Experience using source control and pull requests for collaborative development in code repository tools such as GitHub.</li><li>Strong communications and problem-solving skills</li></ul>The Value You Deliver<ul><li>Developing and deploying software in a fast-paced environment.</li><li>Collaborating with colleagues on technical implementation and process improvement.</li><li>Able to clearly present sophisticated technical solutions, ideas, and plans to senior management, business partners, and less technical team members as needed</li><li>Working closely with technology and business partners to design new features.</li><li>Passion for learning the latest technologies and frameworks.</li><li>Building positive relationships within and across teams.</li><li>Mentor and be mentored by your team members and partners.</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Principal Full Stack Engineer - Trading (IWMS)

<h3>Job Description:</h3>EI Production Services organization is seeking a strategic and proactive leader to serve as a Principal Systems Engineer. In this role, you will drive operational excellence, observability, and automation for critical contact center applications supporting both Wealth and Workplace Investing business units. You will lead initiatives to reduce toil, improve associate experience, and enhance system reliability through best practices, automation, and continuous improvement. This position requires a self-starter who can identify opportunities, lead cross-functional efforts, and deliver measurable improvements in stability and efficiency.The Expertise You Have and The Skills You Bring<ul><li>10+ years of experience in technology operations, systems engineering, or production support leadership.</li><li>Proven ability to lead and deliver complex improvement initiatives in large-scale environments.</li><li>Strong background in IT Service Management (ITSM), incident/problem management, and operational process optimization.</li><li>Expertise in observability and monitoring tools (e.g., OTEL, Splunk, DataDog, Prometheus, Grafana).</li><li>Experience implementing SLI/SLO/SLAs and reliability engineering practices.</li><li>Familiarity with automation and scripting (Python, Bash, PowerShell, or similar).</li><li>Solid understanding of On-Prem and Public Cloud environments (AWS/Azure/GCP).</li><li>Experience supporting 24/7, high-availability production environments.</li><li>Knowledge of networking, load balancing, and security fundamentals.</li><li>Agile and DevOps mindset with experience in CI/CD and operational automation.</li><li>Optional certifications: ITIL, AWS, SRE-related credentials.</li><li>Leadership excellence: Ability to inspire, mentor, and guide teams toward operational excellence.</li><li>Strategic thinking: Skilled at identifying top issues and opportunities for improvement.</li><li>Execution focus: Proven track record of driving projects from concept to measurable outcomes.</li><li>Collaboration and influence: Ability to work across engineering, product, and business teams.</li><li>Data-driven mindset: Comfortable using KPIs and metrics to track progress and communicate impact.</li><li>Lead initiatives to improve observability, automation, and operational efficiency for critical associate-facing applications.</li><li>Drive proactive monitoring and telemetry to reduce reactive firefighting and improve incident response.</li><li>Partner with engineering and business leaders to prioritize and resolve top issues impacting associate experience.</li><li>Implement automation and self-service capabilities to reduce manual intervention and accelerate resolution times.</li><li>Establish and track SLIs/SLOs to measure and improve reliability and performance.</li><li>Communicate progress and outcomes to senior leadership and stakeholders.</li></ul>Note: Fidelity will not provide immigration sponsorship for this position.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal Systems Engineer

<h3>Job Description:</h3>The Role and the TeamIWMS (Institutional Wealth Management Services) is seeking an experienced Systems Analyst to join us in the design and development of innovative technology for financial advisors and their clients using the latest technology stack in a collaborative and engaging environment.You will play a leading role in the agile development of web applications used by thousands of Investment Professionals to deliver comprehensive brokerage solutions to their customers. You will drive the technical analysis and support of our IWMS Trading systems, including gap analysis and code research from user interface to middleware and backend. You will work closely with Product Owners and development teams to design, build, test, and deliver complex software solutions.Our development teams are highly collaborative and encourage creativity, innovation, and excellence. Your experience, skills, and input will be critical to our shared success.The Expertise and Skills You Bring<ul><li>10+ years of hands-on analysis experience supporting the development of complex, enterprise software solutions.</li><li>B.S. in Finance, Computer Science, Management Information Systems, or equivalent experience.</li><li>Brokerage experience and familiarity with Trading capabilities strongly preferred.</li><li>Experience researching, optimizing, developing, and authoring solution requirements, user stories, and specifications for moderate to complex software systems.</li><li>Experience in various systems analysis methodologies, including data analysis, data mapping, flowcharts, use-case development, story writing, set-up &amp; configuration of systems, gap analysis, user acceptance testing, and product documentation.</li><li>Solid grasp and experience with Structured Query Language (SQL), querying relational databases, and programming in general.</li><li>Proven experience working with APIs - REST, SOAP, JSON, XML.</li><li>Experience collaborating with a User Experience Design team to gather and document user requirements, finalize front-end interfaces, ensure consistent user experience across platforms, and work with design tools like Figma.</li><li>Experience with agile development methodologies and collaborating with product teams, engineering teams, and business stakeholders.</li><li>Experience with generative AI tools to increase efficiency and quality.</li><li>Excellent facilitation, communication, and analytical skills.</li><li>Proactive, organized, highly responsive, and committed to quality.</li><li>Real passion for accuracy, clarity, and elimination of ambiguity.</li><li>Self-starter who can rapidly assimilate business processes, goals and objectives and distill them into well-defined requirements.</li><li>Dedicated, self-managed, energetic, passionate, and motivated with the ability to work independently to deliver results.</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal Systems Analyst - Trading (IWMS)

<h3>Job Description:</h3>Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are a team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 50M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.The Expertise and Skills You Bring<ul><li>5+ years hands-on experience as a software engineer</li><li>Bachelor’s degree in computer science or equivalent experience</li><li>Proficient in Java, React, Spring, SpringBoot, RESTful services and experience in developing APIs and micro-services</li><li>Applied Test-Driven Development (TDD) principles and utilized testing tools including JUnit, Bruno, and Postman to ensure code quality and reliability</li><li>Exposure to observability and monitoring tools such as Splunk and Datadog</li><li>Experience with CI/CD pipelines and utilizing Jenkins or similar</li><li>Experienced with Docker/Kubernetes and container-based deployment practices will be a plus</li><li>Ability to trouble-shoot complex data issues across the e2e technology stack</li><li>Expertise with software design, development, test and operational automation</li><li>Hands-on Azure / AWS experience or desire to build cloud experience (e.g. certifications, training)</li><li>Working with Event Driven Architecture -- Kafka, Webhooks a plus</li><li>Ability to work independently and professionally in high pressure/visibility situations within tight timeframes</li><li>Self-starter, curious, collaborative, innovative, eager to learn, and mentor others every day</li></ul>The Value You Deliver<ul><li>Write high-quality code for our applications that is reliable, scalable, and reusable</li><li>Understand the leadership vision and execute on that vision</li><li>Strengthen and promote the culture of innovation by setting examples</li><li>Find creative ways to get things done, and do them right</li><li>Foster a culture of best-in-class software engineering practices</li><li>Exercise a passion for keeping your knowledge up to date with the latest and greatest</li><li>Ensure the high level of integrity in the team</li><li>Take ownership and accountability for figuring out what needs to be done</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Software Engineer - Java/Spring Boot/Cloud

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an IT Project Manager in Merrimack, NH! <h3>The Role</h3> The IT Project Manager role is aligned to product development teams and partners with product leadership to manage the delivery of team objectives and deliver the vision of the product. This role is responsible for coordinating efforts across multiple teams to deliver seamless solutions and are responsible for improving the overall effectiveness of delivery for the team. The Project Delivery Manager advises and coaches others on Delivery methodologies (Scrum, Kanban, Lean, etc.) while simultaneously coordinating impediment, risks, cross-product interdependencies, and release management. <h3>The Skills and Expertise You Bring</h3> <ul> <li>4-year bachelor’s degree or equivalent </li><li>PMP, ACP or CSM preferred </li><li>5-7 years of experience as a SM, Project Manager, or similar type role </li><li>Conflict Resolution </li><li>Keeps abreast with trends, developments, and technologies within the field of Information Technology, locally and internationally. </li><li>Manage relationships, navigate team dynamics, and understand customer emotions, which helps in making insightful, user-centered decisions. </li><li>Facilitating - Manages and generates group discussions or meetings. Encourages people to take part and work together more effectively. </li><li>Understands the various agile and project frameworks and methodologies (e.g., Agile, SCRUM, Lean, Six Sigma, Waterfall, Kanban, etc.) and applies the appropriate framework/methodology for the situation. </li><li>Release Planning and Forecasting. </li><li>Understands different change models and how to put in place successful organizational, system, or employee change programs. </li><li>Continuous Improvement </li><li>Impediment Removal and Management </li><li>Dependency Management </li><li>Leads prioritization sessions for the product using fit-for-purpose prioritization techniques connected to the business strategy to visualize the work, manage dependencies and support prioritization of initiatives </li><li>Partner with delivery leadership (product and technology) to develop short and long-term plans for delivery teams aligned with annual and quarterly commitments </li><li>Leads prioritization, ensure planning effectiveness, detailed plans, schedules, assignments, and dependencies </li><li>Leads release planning sessions utilizing relative estimation and forecasting techniques </li><li>Identify, define, and lead dependency management, inclusive of resolving </li><li>Leads ongoing backlog refinement sessions, ensures a well-refined prioritized backlog, supporting effective delivery, continuous planning, and management of dependencies </li><li>Engage appropriately for release success by coordinating and supporting releases with client-facing business leaders as they drive client awareness and product engagement. </li><li>Monitor work in progress, minimize context switching to ensure teams maintain focus and finish </li><li>Facilitate trade off discussions using empirical delivery data for project/program progress </li><li>Identify, measure, and implement team delivery processes for predictable value delivery. </li><li>Manage multi-team coordinated end-to-end product delivery across organization, applying scaling practices, processes and routines as needed </li><li>Implement process and flow optimization practices to identify inefficiencies, advise on improvement, and identify updates to product strategy based on the lifecycle stage of the product </li><li>Mentor and coach product members in all aspects of delivery effectiveness, inclusive of the importance of good data hygiene practices </li><li>Facilitate group dynamics to resolve conflict and develop trusted partnerships </li></ul> <h3>The Team</h3> You will support one or more cross-functional delivery team engaging with all team members and the Product Leader to reinforce and embed an agile approach and principles into the day-to-day work. By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain an innovative agile culture The squad(s) are in the IWMS Platform Operations &amp; Reporting product area. <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

IT Project Manager

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an ATM Network Engineer to work in Fidelity’s Enterprise Infrastructure Group in Merrimack NH, Westlake TX, Boston MA or Durham NC! The Role The ATM (Application Traffic Management) Network Engineer will be responsible for the overall F5 &amp; AVI Load Balancing design and providing secure connectivity solutions to the Fidelity enterprise allowing Business teams and customers to be more competitive, more productive, and more profitable in a global business environment. These responsibilities include designing new enterprise solutions, enabling new customer connectivity, securing the environment through tactical change management, as well as working in a cross-organizational fashion to consult and enable these services. This position will require a disciplined approach towards ITSM methodologies ensuring the delivery of information technology services to meet the needs of the business community. <ul> <li> Manage, support, and design F5 and load balancing solutions for critical applications running on-prem, at multiple CSPs, and hybrid environments. </li></ul> <ul> <li> Consult with business partners on best practices and options with the various technology platforms. </li></ul> <ul> <li> Troubleshoot complex issues related to the Application Traffic Management environment (F5 and AVI) </li></ul> <ul> <li> Shift -oriented operations support, in collaboration with network operations and network engineering teams. </li></ul> <ul> <li> Work closely with business partners and other Global Network Services team to ensure 24x7 availability. </li></ul> <ul> <li> Member of 3rd level engineering escalation on-call rotation. </li></ul> <ul> <li> Escalate issues as needed. </li></ul> The Expertise and Skills You Bring <ul> <li> A minimum of 4-6 years’ engineering experience installing, configuring, and supporting load balancing technologies, preferably F5, HA Proxy, and/or VMWare/AVI. </li></ul> <ul> <li> Deep knowledge of Traffic Management platforms </li></ul> <ul> <li> Automation experience, eg. Ansible, Python (a plus, not required) </li></ul> <ul> <li> Extensive knowledge of TCP/IP, including application knowledge. </li></ul> <ul> <li> Network Engineering and Troubleshooting skills </li></ul> <ul> <li> Application Traffic Analysis </li></ul> <ul> <li> Routed/Routing Protocols: BGP, OSPF, MPLS, VRF, VPNs – a plus </li></ul> <ul> <li> Enterprise Security Policy knowledge and best practices </li></ul> <ul> <li> Agile methodologies and framework </li></ul> <ul> <li> Network certifications a plus but not required. </li></ul> <ul> <li> Works well independently and as part of a team; ability to lead a project. </li></ul> <ul> <li> Enjoys working directly with customers and solving their technical problems. </li></ul> The Team Global Network Services (GNS) is dedicated to the overall global network engineering and support for Fidelity Investments within Enterprise Infrastructure &amp; Operations (EI&amp;O). The Traffic Management Name Services (TMNS) team is a member of this GNS team, and our team is accountable for the Application Traffic Management and DNS related services for the enterprise. Our F5 and AVI load balancing solutions and Infoblox and BIND DNS infrastructure are critical Fidelity resources that enable revenue producing services for the firm. <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Please see the below pay rate range for the work location of Boston, MA only: $75.00-90.00 per hour.

ATM Network Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Technology Risk Assessor to work in Fidelity’s Cybersecurity business unit in Merrimack, NH! <h3>Technical Risk Assessor</h3> Enterprise Cybersecurity provides worldwide technology and support to all businesses under the Fidelity Investments umbrella. The Technical Risk Analyst will primarily focus on supporting users’ access and security needs, by providing minimum required access to computing systems and applications to fulfill their job functions. The role will provide subject matter expertise in information security principles, design and security administration for applications and operating systems. <h3>The Team</h3> The Cybersecurity Consultant will provide subject matter expertise in information security principles, design and security administration for applications and operating systems. We support all aspects of Identity and Access Management for the enterprise as well as external clients. <h3>The Expertise You Have</h3> <ul> <li>College Degree preferred. </li><li>Demonstrated Information Systems security experience. </li><li>Basic understanding in assessing business processes, analyzing, and assessing business process controls, identifying risks, and linking business risks to the relevant IT application controls and audit procedures. </li><li>Experience with security monitoring controls, methodology, and event remediation/resolution. </li></ul> <h3>The Skills You Bring</h3> <ul> <li>Must have strong written/verbal communication, people, and client service skills </li><li>Proficient with Windows and simple utility programming a plus but not essential </li><li>Ability to easily work with non-security teams to integrate security controls on projects </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Strength in communicating effectively with both technicians and executives. </li><li>Demonstrated ability to handle heavy multi-tasking. </li><li>Ability to endure a fast-paced environment with minimum supervision and successfully meet established project deadline requirements. </li><li>Clear ability to complete work with minimal oversight. </li></ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

40 Education / Training Jobs in New Hampshire