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<h3>Job Description:</h3>Launch Your Technology Career at Fidelity Investments Are you ready to start your technology career with Fidelity Investments? Join our dynamic technology team and contribute to projects that make a real impact. As a full-time associate, you will work on innovative initiatives, gain hands-on experience, and collaborate with industry experts, all while building a foundation for a successful career in tech. THE ROLE As an early career technologist, you will have the opportunity to work on high impact projects such as: The Application Penetration Testing Project: Join Fidelity’s security team that finds and fixes vulnerabilities in web apps and APIs before attackers do. Bring your “capture the flag” mindset to drive more testing and full coverage—then keep critical/high-risk issues falling while landing fixes fast. You’ll run hands-on penetration tests and help contribute to an agentic AI platform that automates and scales testing. AVI Replacement Project: Join a hands-on, high impact project powering Fidelity’s shift AVI to F5 BIGIP (LTM/GTM)—keeping mission critical apps fast, available, and secure. You’ll help build automation to migrate AVI configurations, design vendor agnostic REST APIs, and create ServiceNow self-service workflows. Grow your skills in Python, Ansible (IaC), ServiceNow, load balancing, Jenkins CI/CD, API design, and testing, while having enterprise-wide impact. THE SKILLS YOU BRING <ul><li>Degree in Computer Science, Cybersecurity or related field </li></ul><ul><li>Strong Python development skills </li></ul><ul><li>Familiarity with APIs and automation concepts </li></ul><ul><li>Foundational knowledge of LLMs/ML and agentic AI patterns for security automation </li></ul><ul><li>Understanding of web application security and penetration testing fundamentals </li></ul><ul><li>Strong problem solving, documentation, and collaboration skills </li></ul>WHY FIDELITY <ul><li>Contribute to projects that protect millions of customers and enable critical technology transformations. </li></ul><ul><li>Work alongside experienced professionals who will guide your development. </li></ul><ul><li>Gain hands-on experience in cybersecurity, automation, and enterprise-scale technology solutions. </li></ul><ul><li>Build a strong foundation for long-term success in Fidelity’s technology organization </li></ul>Note: The role does not offer visa sponsorship <h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

IT - Cybersecurity - Penetration Tester

<h3>Job Description:</h3>Launch Your Technology Career at Fidelity Investments Are you ready to start your technology career with Fidelity Investments? Join our dynamic technology team and contribute to projects that make a real impact. As a full-time associate, you will work on innovative initiatives, gain hands-on experience, and collaborate with industry experts, all while building a foundation for a successful career in tech. THE ROLE As an early career technologist, you will have the opportunity to work on high impact projects such as: Contact Center Routing Rules Analysis: Help untangle 20K+ routing rules that steer phone, email, and chat to the right associates as we build a rules intelligence layer as part of our next generation Contact Center. You’ll catalog current rules, design a simplification framework and proposal, and prototype an AI data model to translate rules to the next platform. You’ll get hands on with Amazon MemoryDB, OpenSearch, and Bedrock and drive measurable impact by cutting rule volume, accelerating business changes and improving customer experience. THE SKILLS YOU BRING <ul><li>Degree in Information Systems, Analytics or related field </li></ul><ul><li>Strong system analysis capabilities and problem-solving skills </li></ul><ul><li>Familiarity with XML development </li></ul><ul><li>AI/ML mindset and willingness to learn emerging technologies </li></ul>WHY FIDELITY <ul><li>Contribute to projects that enable critical technology transformation. </li></ul><ul><li>Work alongside experienced professionals who will guide your development. </li></ul><ul><li>Gain hands-on experience in system analysis, automation, and enterprise-scale technology solutions. </li></ul><ul><li>Build a strong foundation for long-term success in Fidelity’s technology organization </li></ul>Note: The role does not offer visa sponsorship <h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

IT - System Analyst

<h3>Job Description:</h3>Front End DeveloperAre you interested in serving the needs of millions of customers by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions? Our chapter comprises teams that work on a wide range of applications and platforms like <a href="http://fidelity.com/" target="_blank">Fidelity.com</a>, Fidelity Mobile and Investor Centers. We're looking for product-aware engineers who are passionate, inquisitive, and responsible individuals to help us on our mission to deliver the best omni-channel experience to our customers.The Purpose of Your RoleOur teams build and contribute to Fidelity’s digital presence. As a senior software engineer, you will help us build the omni channel user experiences and the underlying platforms needed to support our digital presence. You’ll work on building entire features, taking these from concept to deployment, as part of our autonomous, cross functional teams. You'll have the opportunity to contribute ideas to improve our products as well as develop your skills, learn new technologies and languages, and continue to learn. We're looking for highly motivated individuals who work well in a collaborative, iterative, and fast-paced environment.The Expertise We’re Looking for<ul><li>6+ years of professional experience developing publicly available Web applications using JavaScript or JavaScript MV* frameworks like Angular, supported by RESTful web services</li><li>Verifiable experience using JavaScript/TypeScript, NodeJS/Express, CSS/HTML in a large, enterprise environment, preferably as part of a team of Web engineers</li><li>Designing and implementing continuous JS environments using Webpack, Grunt, Gulp, etc.</li><li>Effectively employ DevOps, Automated Testing and Continuous Delivery using technology such as Groovy, Jenkins, Concourse.</li><li>Experience with containerization, Docker, and orchestration.</li><li>Exposure to native mobile development on iOS and/or Android would be nice to have.</li><li>Bachelor’s Degree in Computer Science, Information Science, Mathematics, Physics (or equivalent)</li></ul>The Skills You Bring<ul><li>6+ years of software development experience</li><li>Good understanding of HTTP based APIs, Networking and how the internet works.</li><li>Strong JavaScript, Typescript, CSS, HTML &amp; Browser Developer tools.</li><li>Understand Async code (Promises, Callbacks, Event Loops)</li><li>JS Tooling (ESLint, Webpack, Grunt, Gulp)</li><li>Angular MV* frameworks</li><li>Comfortable with Visual Design &amp; Rapid Prototyping</li><li>Expert at one IDE of choice (VS Code, WebStorm)</li><li>Node.js frameworks NPM, Express</li><li>Automation Tools/Frameworks (Mocha, Jasmine, Selenium, Protractor)</li><li>Advanced Git skills</li><li>API Design &amp; Development, Microservices Architecture.</li><li>DevOps, Automated Testing and Continuous Delivery</li></ul>The Value You Deliver<ul><li>Using business knowledge to translate the vision for divisional initiatives into business solutions by developing complex or multiple software applications and conducting studies of alternatives.</li><li>Creating and maintaining comprehensive documentation for multiple applications or subsystems.</li><li>Participate in iteration planning to maintain velocity and deliver quality each sprint.</li><li>Analyzing business requirements and system development specifications.</li><li>Participating in problem solving, troubleshooting, performance turning, production support, and maintenance of existing applications.</li><li>Playing a key role in resolving technical roadblocks involving multiple technologies.</li><li>Ensuring code reviews, unit testing, and integration testing are completed efficiently and effectively.</li><li>Helping to coordinate the delivery of technical components across internal/external technical teams.</li><li>Providing technical leadership and mentoring to more junior team members.</li><li>Contributing to process-improvement initiatives in an effort to maximize velocity for the product team.</li></ul>How Your Work Impacts the OrganizationWe believe that diversity in background and experience will foster an inclusive and engaging work environment for our employees. This ultimately enables us to deliver a better product for our customers.Being technically competent is only telling half the story. We believe that delivering the best possible customer experience requires an artful blend of human ingenuity and technology. While we value smart technologists, we are fanatics about our culture that promotes autonomy and leadership at all levels.People who are great cultural fits demonstrate curiosity to learn, are unafraid to break things, step up and take the lead, take ownership of their projects, and thrive by sharing knowledge and demonstrating our core pillars:<ul><li>Imagine. Innovate. Inspire. Keep it cool: Nurture an inclusive organizational culture, foster positive energy &amp; family spirit, recognize greatness, support each other &amp; enjoy the journey.</li><li>Elevate the floor; Influence the horizontal: Commit to developing leadership at all levels. Help your peers &amp; team get better by raising standards within and around while maintaining a strong focus on building future leaders.</li><li>Tightly aligned; loosely coupled: Establish or enhance partnerships across the organization to ensure alignment towards enterprise standards, tools and reusability while providing direction for teams to operate autonomously.</li><li>Level Up on Craftsmanship: Treat learning as a journey not a destination. Commit to learning and teaching as a part of your life.</li><li>Build the 'Best' Tech together: Promote innovation driven by purpose and practicing autonomy with responsibility.</li></ul>Company OverviewAt Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit <a href="http://fidelitycareers.com/" target="_blank">FidelityCareers.com</a>.Fidelity Investments is an equal opportunity employer.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Front End Developer

<h3>Job Description:</h3>Launch Your Technology Career at Fidelity Investments Are you ready to start your technology career with Fidelity Investments? Join our dynamic technology team and contribute to projects that make a real impact. As a full-time associate, you will work on innovative initiatives, gain hands-on experience, and collaborate with industry experts, all while building a foundation for a successful career in tech. THE ROLE As an early career technologist, you will have the opportunity to work on high impact projects such as: Metadata Consistency Project: Join an initiative to redefine Fidelity’s metadata strategy and help jumpstart our enterprise readiness for GenAI at scale. You will uncover insights about core data platform usage and build a unified metadata ecosystem that helps power the business. Partner with data producers and consumers while leveraging Snowflake, Collibra, Kafka, Python, and both classical and generative AI to build a unified, scalable metadata ecosystem that powers the business. THE SKILLS YOU BRING <ul><li>Degree in Information Systems, Analytics or related field </li></ul><ul><li>Strong programing skills for automation and data processing </li></ul><ul><li>Passion for data management </li></ul><ul><li>Ability to analyze patterns, document insights, and collaborate across teams </li></ul>WHY FIDELITY <ul><li>Contribute to projects that enable critical technology transformation. </li></ul><ul><li>Work alongside experienced professionals who will guide your development. </li></ul><ul><li>Gain hands-on experience in data analysis, automation, and enterprise-scale technology solutions. </li></ul><ul><li>Build a strong foundation for long-term success in Fidelity’s technology organization </li></ul>Note: The role does not offer visa sponsorship <h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

IT - Software Engineering - Data Engineer

<h3>Job Description:</h3>The RoleThe Senior Systems Analyst will be the main liaison between our business, product, and development teams. You will take business requirements and turn them into workable tasks. You will be part of a highly collaborative, multi-functional and geographically distributed scrum teams and responsible for complex systems analysis for projects. You will coordinate release management, interdependencies across squads and participate in scaling ceremonies and activities. You will examine and prepare team performance metrics and find opportunities for the squad to fully realize the benefits of working in an agile structure. By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain an innovative agile culture.The Expertise and Skills You Bring<ul><li>Bachelor’s degree with 6-9 years systems analysis experience and systems development</li><li>Experience with JIRA, Confluence, and SharePoint</li><li>At least 3 years of experience working in an agile environment</li><li>Familiarity with Enterprise Content Management (ECM) principles, CMIS standards, and document management best practices preferred</li><li>A demonstrable understanding of the Agile software development methodology</li><li>Excellent written and oral communication skills, allowing you to interview Business partners to understand project objectives, use cases and requirements</li><li>Strong analytical skills, enabling you to research, document and review existing systems and recommend designs for achieving requirements for self-contained projects within a larger program</li><li>Proficiency in assisting in the writing of user requirements and all the supporting documentation</li><li>Ability to diagram business processes and system workflows</li><li>Expertise in conveying technical concepts with internal customers, technical team members, and/or other technical contributors across the organization</li><li>Willingness to actively participate in defining project scope/backlog, while recommending solutions to project issues</li><li>Possess an analytical and consulting approach – able to ask engaging questions to help tease out requirements details and technical implementation options</li><li>Dedicated and highly motivated with the ability to quickly grasp new technologies and business concepts</li><li>Experience helping the team to remove impediments and facilitate agile ceremonies such as the daily scrum, sprint planning, backlog refinement and retrospectives. using Atlassian Stack (Jira, Confluence, etc.) and collaboration tools</li><li>Experience working with Squad Leader and Scrum Teams to maintain the Product and Sprint backlog</li><li>You are adaptable, and comfortable working in a fast-past environment with constant changes</li></ul>The TeamThe WI Operations Modernization Chapter consists of a team of technologists and BPM experts, dedicated to modernizing and transforming the systems that run Fidelity Workplace Investing’s operations. We focus on building cloud-based applications to modernize legacy software that run our operations and support the transformation of our workflows to a modern BPM platform.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Systems Analyst

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an IT Project Manager to work in Westlake TX or Smithfield RI! <h3>The Role</h3> The IT Project Manager is aligned with one or more product development teams and partners with product leadership to manage the delivery of the product vision. This role is responsible for coordinating efforts across multiple teams to deliver seamless solutions while improving the overall effectiveness of the team’s delivery practices. The IT Project Manager advises and coaches others on delivery methodologies while simultaneously coordinating and managing impediments, risks, cross-product interdependencies and release management. Please see the below pay rate range for the work location of Rhode Island only: $75.00-95.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. <ul> <li>Drive customer-centric delivery by integrating feedback into product strategies and aligning initiatives with business objectives. </li><li>Facilitate prioritization, backlog refinement, and release planning using fit-for-purpose techniques while managing dependencies, risks, and resource capacity. </li><li>Partner with product and technology leaders to develop short- and long-term delivery plans, monitor progress against achievements, and ensure transparency through stakeholder communication and reporting. </li><li>Promote continuous improvement and process optimization, leveraging delivery metrics and historic trends to forecast timelines and enhance predictability. </li><li>Coordinate multi-team, end-to-end product delivery across scaled environments, ensuring quality standards, data integrity, and alignment to enterprise processes. </li><li>Champion collaboration and shared accountability across teams to achieve committed goals, maintain focus, and deliver measurable business value. </li></ul> <h3>The Expertise and Skills You Bring</h3> <ul> <li>4-year bachelor’s degree, or equivalent. </li><li>5+ years’ experience working as Scrum Master or IT Project Manager. </li><li>Jira experience required. </li><li>Financial services industry experience preferred. </li><li>Delivery Expertise – Applies frameworks such as Scrum, Kanban, Lean, and Waterfall to plan, organize, and deliver projects effectively. </li><li>Prioritization &amp; Planning – Defines clear objectives, manages capacity, and organizes resources to meet deadlines and milestones. </li><li>Acceptance Criteria &amp; Quality Control – Establishes measurable criteria for work items and ensures consistency to quality standards throughout delivery. </li><li>Customer &amp; Cross-Functional Collaboration – Builds strong relationships, manages expectations, and facilitates alignment across teams and business units. </li><li>Coaching &amp; Facilitation – Guides teams toward higher performance, leads workshops, and fosters productive discussions to achieve common goals. </li><li>Conflict Resolution &amp; Influencing – Resolves complex disagreements diplomatically and gains consensus for ideas and solutions. </li><li>Data-Driven Decision Making – Leverages KPIs, metrics, and historic trends for forecasting, performance measurement, and continuous improvement. </li><li>Risk &amp; Dependency Management – Identifies, tracks, and mitigates risks and interdependencies to ensure smooth delivery. </li><li>Customer-Centric Mindset – Understands customer needs and integrates feedback into product strategies to maximize value. </li><li>Change &amp; Continuous Improvement – Implements change management practices and drives process optimization for better outcomes. </li></ul> <h3>The Team</h3> You will support one or more cross-functional product development teams, engaging with all team members and the product leadership to reinforce and embed an agile approach and principles into the day-to-day work. By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain an innovative culture, driving product delivery. As part of the Corporate Services Technology organization, you will support the Compliance Technology: Surveillance &amp; Data Technology product area, optimizing product and services delivery. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. <h3>Company Overview</h3> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation.

Fidelity TalentSource

IT Project Manager

Position Summary: We are seeking a detail-oriented and results-driven Recovery Specialist to join our AutoNation Finance team. As a Recovery Specialist, you will be responsible for managing and resolving delinquent auto finance accounts that are in the later stages of default. This role focuses on repossession coordination, customer resolution, recovery collections, and potential charge-off prevention. The ideal candidate has strong negotiation skills, a solid understanding of compliance standards, and the ability to work in a fast-paced, high-volume environment.Job Responsibilities:<ul><li>Account Management &amp; Collections: Manage a portfolio of accounts 60-90 days past due, with a focus on high-risk, high-balance loans and repossessions Make outbound and receive inbound calls to resolve past-due balances and avoid potential charge-offs. Negotiate payment arrangements and settlements in accordance with company policies and procedures.</li></ul><ul><li>Repossession &amp; Recovery: Coordinate with repossession agents to ensure timely and compliant recovery of collateral. Document all activity related to repossession, skip tracing, and customer communication. Ensure all state and federal guidelines are followed regarding repossession and borrower communication.</li></ul><ul><li>Skip Tracing &amp; Location Efforts: Perform skip tracing to locate customers and vehicles using various tools and databases. Identify and escalate potential fraud or misrepresentation concerns.</li></ul><ul><li>Customer Communication &amp; Support: Maintain professional and empathetic communication with customers in sensitive or escalated situations. Provide education on account status, potential consequences, and available options.</li></ul><ul><li>Compliance &amp; Documentation: Maintain accurate, detailed, and timely documentation of all account activity in servicing systems. Ensure compliance with FDCPA, CFPB, UDAAP, and other regulatory requirements.</li></ul>Qualifications:<ul><li>High school diploma or GED required, Associate’s or Bachelor’s degree in finance, Business, or related field preferred</li><li>Minimum of 3 years of experience in collections, recovery, or repossession coordination.</li><li>Knowledge of auto finance collections and recovery processes.</li><li>Strong communication, negotiation, and problem-solving skills.</li><li>Experience using skip tracing tools and auto finance servicing systems.</li><li>Strong organizational skills with the ability to multitask and prioritize.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office management software.</li><li>Excellent written and verbal communication skills.</li><li>High degree of professionalism, discretion, and customer service focus.</li><li>Bilingual skills (Spanish/English) a plus.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Recovery Specialist-2

The CFS Cancellation Phone Desk Associate handles all phone calls and incoming from customers, dealerships and lenders regarding product cancellation requests. Associate is responsible for creating tickets, opening Cancellation processes, explaining process and timelines and providing an excellent customer service experience through all communications.Who would I interact with?Interacts with internal and external customers at various levels, other SSC Departments, their fellow teammates and management.What are the day-to-day responsibilities?· Answer phone calls and email requests regarding product cancellations· Opening ticket for new cancellation requests· Create Cancellation Processes in BPMS Workflow and obtain all necessary documentation· Maintain professionalism in all verbal and written communications· Provide resolution information and statuses on cancellation requests and escalate critical issues appropriately· Assist Cancel Team in completing Cancellation processes as neededWhat are the requirements for this job?· Previous customer service phone experience not required but a plus· Minimum 1 year experience with SSC Cancellation Team· Full familiarity of cancellation processes and BPMS Cancellation workflow· Ability to handle heat cases with the upmost professionalism· Basic knowledge of Microsoft Office / basic computer skills· Understand basic accounting principles and logic· Proven skills in high stress environmentWhat’s my next possible position?CFS Cancellation LeadAutoNation is an equal opportunity employer and a drug-free workplace.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

300 Education / Training Jobs in Texas