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<h3>Job Description:</h3>Principal Systems AnalystThe Brokerage Technology Customer Communications team, in Fidelity Wealth Technology, is looking for a passionate systems analyst to dig into legacy systems to support modernization. Our Systems Analysts work closely with architecture and software engineering to deliver a roadmap for new systems. The PurposeAs a Principal Systems Analyst on the team, you will be expected to quickly gain understanding of the components of our applications, data flow, integrations and inputs and outputs of the platform. The ideal candidate should be curious, detailed oriented and collaborative. The Expertise You Have<ul><li>Deep knowledge of Mainframe COBOL, VSAM files, Batch/Online Process, Batch Scheduler, IOM (Input/Output Modules) and CICS.</li><li>Proven experience with Structured Query Language (SQL) preferably worked with DB2, Oracle and/or Postgres and digging into data using logging tools.</li><li>Proven professional experience as a Systems Analyst for software solutions, preference around modernizing from legacy to cloud systems. Knowledge of payment systems is a bonus.</li><li>Experience researching, optimizing, developing, and authoring solution requirements, user stories, and specifications for moderate to complex software systems.</li><li>Proven experience with Agile development methodologies</li><li>Excellent analytical, problem-solving &amp; interpersonal skills</li><li>Bachelor’s Degree Computer Science or related technology discipline. </li></ul>The Skills You Bring <ul><li>You have a real passion for accuracy, clarity, and elimination of ambiguity. </li><li>You are deeply effective in written and verbal communications and are dedicated to tailoring content to the appropriate audience (business vs. technology, associate vs. management, etc.) </li><li>You are a self-starter who can rapidly assimilate business processes, goals and objectives and distill them into well-defined requirements </li><li>You understand how technology can automate business processes and can effectively propose, challenge, and engage in ideation with systems architecture, business operations and partner technology teams in formulating software designs and solutions. </li><li>Good interpersonal and leadership and influencing skills (without direct authority of others) </li><li>Self-driven, self-managed, energetic, passionate, and motivated with the ability to work independently to deliver results </li><li>Strong coaching, mentoring, and facilitation skills </li></ul>The Value You Deliver<ul><li>Facilitating flow of requirements from the business to the technology team </li><li>Reducing requirements and design risk and resulting costs associated with errors </li><li>Exercise a passion for keeping your knowledge up to date with evolving technology </li><li>Take ownership and accountability for figuring out what needs to be done </li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Principal Systems Analyst

<h3>Job Description:</h3>Note: Fidelity will not provide immigration sponsorship for this position.<h3>Director of Distributed Storage Engineering</h3>About the Role As the Director of Distributed Storage Engineering, you will lead initiatives across multiple product areas to deliver high-performing, cost-effective, and reliable storage solutions for business-critical workloads supporting all areas of the firm’s financial services. You will collaborate with technology leadership and architects to define target architectures, establish product roadmaps, and drive strategic decisions for distributed storage services.What You’ll Do<ul><li>Define vendor strategies and create business cases that clearly outline technological capabilities and costs for executive decision-making.</li><li>Influence the direction of distributed storage services and present strategies to executive leadership.</li><li>Report regularly on the progress of critical projects and ensure alignment with business and technology goals.</li><li>Mentor and guide a team of engineers, fostering technical growth and collaboration.</li><li>Partner with leadership, product management, architecture, and support teams to deliver on strategic objectives.</li></ul>Expertise You Have<ul><li>Strong background in computer science with expertise in distributed compute and storage.</li><li>Deep understanding of storage technologies and vendor capabilities.</li><li>Experience creating business cases and managing budgets for technology acquisitions.</li><li>Knowledge of cloud computing and networking is a plus.</li><li>Bachelor’s degree in Computer Science or related field preferred.</li></ul>Required Experience<ul><li>Proven track record in distributed storage engineering, including product selection, implementation, and management.</li><li>Hands-on experience with multiple block storage arrays and vendors.</li><li>Expertise in managing large Fiber Channel SANs and supporting iSCSI protocols.</li><li>Strong troubleshooting and root cause analysis skills for storage incidents.</li><li>Capacity management and performance optimization experience.</li><li>Security-first mindset ensuring compliance and protection of critical systems.</li></ul><h3>Skills You Bring</h3><ul><li>Deep knowledge of storage technologies (SAN/Block, NAS, Object, Cloud Storage).</li><li>Practical experience with storage protocols (Fiber Channel, iSCSI, NVMe).</li><li>Ability to manage technology lifecycles and ensure compliance.</li><li>Strong coding skills for automation and experience with general-purpose programming languages.</li><li>Vendor management and product development guidance.</li><li>Leadership and crisis management during critical incidents.</li><li>Excellent communication and presentation skills for both executive and technical audiences.</li><li>Agile mindset with the ability to prioritize, focus, and deliver critical initiatives.</li></ul><h3>The Value You Deliver</h3>You will lead an international team of engineers to deliver best-in-class distributed storage capabilities. Your expertise will drive strategic technology decisions that support our financial customers. Through collaboration with leadership and cross-functional teams, you will develop and implement roadmaps, mentor engineers, and ensure the successful execution of critical organizational goals.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal Software Engineer

<h3>Job Description:</h3>Note: Fidelity will not provide sponsorship for this role.Fidelity Institutional Data Solutions is seeking a highly motivated Reporting and Data Engineer having good experience with Analytical report building, Advanced visualization design, development practices and understanding of Database fundamentals. This role, will be an integral part of a BI Reporting team, with an objective of enabling Business Intelligence capabilities for Fidelity and creation of impactful data driven business solutions. Responsible for building visualizations, evaluating, recommending and implementing Business Intelligence solutions in alignment with our cloud journey. You will be responsible for delivering reporting and analytics solutions in partnership with stakeholders and help support our core BI platforms.The Expertise We’re Looking For<ul><li>Bachelors or master’s degree in a technology related field like Computer Science or Engineering</li><li>2+ years of hands-on experience working on SAP Business Objects, Tableau or Power BI solutions.</li><li>Experience building semantic layer with Analytical tools (SAP Business Objects Universe, Oracle RPD) or other reporting tools</li><li>Proficiency in development of data visualizations and implementing high-value solutions</li><li>Advanced SQL knowledge and experience working with snowflake database</li><li>Hands-on experience on SQL query optimization and tuning to improve performance is desirable</li><li>Responsible for alignment to standards and controls, data quality, problem management, and change management requests</li><li>Experience with scheduling tool and willing to participate on weekend on call rotation</li><li>Experience in Agile methodologies (Kanban and SCRUM)</li></ul>The TeamFI Data Solutions – BI Tools COE team provides Analytics and Reporting services to Fidelity Institutional organization, which deals with Brokerage, Clearing &amp; Custody business throughout the organization.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

BI Reporting Engineer - BusinessObjects

Senior Performance Engineer The Role Everything starts with our customers. At Fidelity, we are dedicated and heavily invested in ensuring the products we deliver are of the highest quality, stability, and experience so that nothing gets in the way of our customers and their financial dreams. We are looking for a highly motivated principal software engineer with focus on capacity and performance analysis who can support our digital applications in multiple ways such as capacity planning, observability, anomaly detection, CI / CD build out, analysis, and application development. The team focus will be on stability of entire eco-system. The outcome of this role will elevate the efficiency and speed at which Fidelity not only delivers stable products but delivers quality to our customers. The Expertise You Have <ul> <li>Design, develop, and execute load, stress, endurance, and scalability tests using tools such as JMeter, LoadRunner, or inhouse built tools.</li> <li>Create performance test strategies, scenarios, and scripts aligned with application architecture and business requirements.</li> <li>Integrate performance tests into CI/CD pipelines for continuous validation.</li> <li>Development experience in Java, Python, Perl, or SQL is nice to have. </li> <li>Understand critical production applications and their infrastructure dependencies to monitor, analyze, and detect anomalies. </li> <li>Solid understanding of resource consumption, memory behavior, and network protocols to identify performance bottlenecks and optimize system behavior.</li> <li>Define and track KPIs such as request rates, transactions per second, and client volumes to plan for future growth and plan adequate capacity.</li> <li>Use historical trends and predictive models to anticipate growth and ensure systems scale effectively. </li> <li> Collaborate with infrastructure teams to implement proactive capacity adjustments.</li> <li>Apply SLI/SLO/SLA principles and golden signals for critical applications, leveraging telemetry, anomaly detection, and observability practices.</li> <li>Analyze performance test results and system metrics to identify bottlenecks and recommend optimizations.</li> <li>Collaborate with development and infrastructure teams to ensure adequate capacity and performance tuning.</li> <li>Develop interactive dashboards and reports with impactful visualizations using BI Publisher and/or Tableau.</li> <li>Present findings and recommendations to technical and non-technical stakeholders in a clear, concise manner.</li> <li>Utilize monitoring tools such as Datadog, Splunk, Dynatrace, Prometheus, Grafana, ELK, and others.</li> <li>Explore new trends in automation and integrate performance testing into day-to-day activities.</li> <li>Solid understanding of virtualized environments (VMware/vSphere/OLVM, OpenStack) and modern application frameworks.</li> <li>Knowledge of application modernization concepts including microservices and APIs.</li> <li>Stronger understanding of containerization technologies specifically docker and Kubernetes (Pods ,services and namespaces)</li> <li>Proven experience with AWS and Azure cloud compute and storage services (AWS certification is a plus).</li> <li>Owns the outcome by taking personal accountability for delivering strong results</li> <li>Self-directed, willing to take initiative, pragmatic and results-oriented</li> <li>Obsessed with creating the best end-to-end customer experience</li> <li>Excellent analytical problem-solving skills, has keen attention to detail and wants to solve really hard problems, not just detect them</li> <li>Able to work with remote and international team members</li> <li>8+ years of experience with a Bachelor’s degree or 6+ years with a Master’s degree in Computer Science, Software Engineering, or related field</li> </ul> The Team The EC3 QPC (Quality Performance and Capacity) resides in the FAE business unit of Fidelity Investments. The chapter consists of over 150 multi-stacked engineers with a passion around customer experience and with the engineering tool set to seek challenges including: Automated testing, performance testing, chaos testing, application cloud migration and management, CI / CD implementation, security testing and application development. The chapter’s support spans across all of PI and provides domain specialists to squads who develop products with the highest customer quality, security, stability, and experience.

Fidelity TalentSource

Senior Performance Engineer

<h3>Job Description:</h3>At Fidelity, we are seeking a highly motivated and experienced Application Security Architect to drive strategic security initiatives across our entire technology landscape. In this role, you will work directly with product and engineering teams across Brokerage Recordkeeping Technology (BRT), Trade Management Engineering (TME), and Enterprise teams to design secure solutions that meet business priorities for initiatives. The TeamYou will a member of the Architecture team that provides the direction, decisions and solutions for Brokerage Recordkeeping Technology and Trade Management Engineering groups. Throughout the implementation of the proposed solutions, you will work closely with the product and engineering teams and with the enterprise to lead the efforts to come up innovative Security Architecture solutions and strategies.Qualifications<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>Deep understanding of application security frameworks, disciplines and practices, experience with secure application development and application security risk mitigation techniques.</li><li>Deep technical understanding of and experience with security technologies including, but not limited to, Identity and Access Management, cryptography, key management, OIDC, OAuth, SAML, Azure AD, OPA.</li><li>Experience architecting and implementing solutions for identity management including single sign-on and federated identity management, authorization and identity provisioning.</li><li>Depth of knowledge in architecture and an ability to translate business objectives into technology solutions. Experience in a wide array of architecture patterns including architecting highly performant systems, event-driven architectures, APIs, data architecture and security architectures. </li><li>Deep experience in architecting, designing &amp; building highly scalable, low-latency applications </li><li>Passion for staying current on technology trends to shift direction and get results.</li><li>Demonstrated desire and hands-on skills to turn concept and theory into pragmatic implementations by performing end-to-end hands-on proofs of concept, providing concrete solutions and clear migration plans to enable adoption.</li><li>Organizational savvy and mature, with ability to work effectively across different organizational units and business groups.</li><li>Demonstrated ability in defining new and/or evolving existing strategies, aligning with enterprise direction, collaborating with, and influencing technology partners to adopt and implement accordingly.</li><li>Experience addressing unique security considerations of cloud computing, especially that of AWS.</li><li>Experience working with security vendors</li><li>Experience guiding and coaching engineering teams regarding security best practices and following through with oversight on implementation.</li><li>Good interpersonal and communication skills</li><li>Passion and curiosity to work with others to foster ideas and produce creative solutions to intricate problems while making smart choices balancing design and delivery.</li><li>Experience of developing applications with Java, SpringBoot, Node, and experience working with API’s (both API Development &amp; API Consumption) </li><li>Experience in designing, developing, and deploying applications on AWS. Practical knowledge of a broad range of AWS services, including compute, containers, databases, analytics, and security. </li><li>Well-grounded knowledge of engineering and continuous delivery practices</li></ul>Responsibilities<ul><li>Collaborate with product teams to understand security requirements and deliver effective solutions.</li><li>Design and implementation of robust, scalable application security architecture solutions that support the business.</li><li>Continuously evaluate security architecture trends and the emerging threat landscape and integrate new technologies and tools to enhance security capabilities.</li><li>Conduct hands-on POCs and provide proven migration paths for product teams to advance our roadmap</li><li>Engage with product and engineering leads and senior management on product and delivery requirements and positively influence roadmaps.</li><li>Drive adoption of enterprise standards and best practices, and promote changes in process, standards, or technologies when necessary.</li><li>Develop and produce high quality documentation for strategic security architectures, that are aligned with overall business strategy</li><li>Mentor application delivery teams regarding security architecture and secure development best practices.</li></ul>The base salary range for this position is $126,000-255,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Director Architecture

Role Summary The Delivery Enablement Lead is a strategic execution leader embedded within product development teams, responsible for orchestrating end-to-end delivery within a team or across multiple teams and initiatives. This role blends agile delivery expertise with project management discipline to drive predictable, customer-centric outcomes. The Lead partners with product and technology leadership to align roadmaps, manage dependencies, and optimize delivery effectiveness. Key Responsibilities <ul> <li>Delivery Leadership: Coordinate multi-team delivery efforts, manage dependencies, risks, and release planning to ensure seamless execution. </li></ul> <ul> <li>Agile &amp; Project Expertise: Apply fit-for-purpose delivery methodologies (Scrum, Kanban, Lean, etc.) and project management practices to support planning, prioritization, and forecasting. </li></ul> <ul> <li>Strategic Partnership: Collaborate with product and technology leaders to align delivery plans with product vision, KPIs, and customer feedback. </li></ul> <ul> <li>Execution Excellence: Monitor progress, manage scope, and ensure delivery against milestones and business value targets. </li></ul> <ul> <li>Data-Driven Enablement: Use delivery metrics and historical trends to inform planning, identify improvement opportunities, and drive process optimization. </li></ul> <ul> <li>Team Empowerment: Mentor delivery professionals, promote shared accountability, and foster a culture of continuous improvement. </li></ul> <ul> <li>Governance &amp; Quality: Ensure adherence to enterprise standards, manage tech debt, and support business readiness and release success. </li></ul> Qualifications <ul> <li>Relevant proven experience and training/certification in delivery frameworks and methodologies (agile delivery, project management, etc.) </li></ul> <ul> <li>Minimum of 5 years’ experience working directly to plan and drive the execution of technology delivery within a team or across multiple teams </li></ul> <ul> <li>Excellent facilitation, planning, and stakeholder engagement skills </li></ul> <ul> <li>Ability to lead through influence and drive cross-functional alignment </li></ul> <ul> <li>Strong experience with delivery metrics, forecasting, and capacity planning </li></ul> <ul> <li>Familiarity with scaled delivery practices and enterprise governance </li></ul> Success Measures <ul> <li>Predictable delivery of business and customer outcomes </li></ul> <ul> <li>Increased delivery efficiency and reduced impediments </li></ul> <ul> <li>Strong stakeholder satisfaction and team engagement </li></ul> <ul> <li>Adoption of delivery standards and continuous improvement practices </li></ul>

Scrum Master

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Sailpoint Engineer to work in the Cyber Security Business unit in Westlake, TX! <h3>Sailpoint Engineer</h3> In this position you will join Fidelity’s Enterprise Cybersecurity business unit as a member of the Workforce Identity &amp; Access Management product line team. We are a dynamic, high visibility team that provides access lifecycle control solutions for all of Fidelity’s business units. We are seeking motivated Sailpoint Engineer to design and develop an enterprise SailPoint IdentityIQ based solution that will offer improved management of access rights across our global enterprise. <h3>The Team</h3> The Workforce Identity &amp; Access Management product line team provides provisioning, lifecycle management and control assessment solutions to technology teams and applications across Fidelity’s business units. We are responsible for providing capabilities that provide secure, stable access in a manner which ultimately improves Fidelity’s risk posture, ensures compliance with policy standards, and reduces the overall cybersecurity threat landscape facing the firm. <h3>The Expertise You Have </h3> <ul> <li>B.S.in Computer Science preferred, Engineering / Mathematics or comparable </li><li>8+ years of experience in building and developing using SailPoint IdentityIQ product </li><li>Expertise onboarding applications, Lifecycle events, Certifications, Roles in SailPoint IdentityIQ produc </li><li>Hands on experience with automation &amp; pipeline implementation (Testing, Continuous Integration / Continuous Delivery pipeline) </li></ul> <h3>The Skills You Bring</h3> <ul> <li>You have hands-on experience in designing and developing using the following technologies: </li><li>Expertise working with Sailpoint Identity IQ platform - Lifecycle Manager, Certifications, Roles, Joiner/Mover/Leaver events </li><li>Expertise onboarding applications with connectors like Active Directory, JDBC, SCIM 2.0, Azure Active Directory </li><li>Programming expertise with the following programming languages: Java, BeanShell/JavaScript, Angular, SQL. </li><li>Expertise developing using XML, JSON, REST, SQL, Web and Application Servers like Tomcat. </li><li>Expertise developing API’s (REST, SCIM) leveraging Java based development </li><li>Experience in building, installing, testing IIQ using Services Standards Build/Deployment (SSB/SSD) </li><li>Experience installing, patching, and upgrading IIQ </li><li>Experience in analyzing &amp; troubleshooting issues in various components of IIQ </li><li>Experience with Application Lifecycle Management tools such as GIT, Maven, Jenkins, Artifactory, Veracode, Sonar </li><li>You have experience working in an agile environment (Scrum and Kanban) </li><li>You possess strong engineering skills and experience developing maintainable, scalable multi-tiered applications </li><li>You have maniacal focus on automation and always looking towards reducing waste and improving efficiencies </li><li>You should enjoy communicating and learning the business behind the application </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Team player developing/deploying software in a fast-paced and highly flexible environment </li><li>Collaborating in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps) </li><li>Continued focus on improving test coverage, release velocity and production health </li><li>Working with global Agile teams and will contribute to enhancing engineering practices </li><li>Exercising operational expertise in a team, targeting Engineering and DevOps excellence </li><li>Forever learning and growing your skillsets to be an active contributor to a well-rounded team </li><li>Automating yourself out of today’s job so that you can move on to the next big challenge </li></ul> <h3>Preferred Technology Experience</h3> <ul> <li>Sailpoint IdenityIQ – LCM, Certifications, Roles </li><li>Java/BeanShell </li><li>SSB/SSD </li><li>Webservice – REST, SCIM </li><li>SQL/PL </li><li>Active Directory </li></ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers. ???????

Sailpoint Engineer

Regional Support Technician Fidelity is currently seeking a Regional Support Technician to work on-site for client Fidelity Investments. This position will provide end-user support for technologies such as computers, monitors, printers, phones, accessories and audio/visual equipment. Much of the job will be desktop support and handling items that can’t be resolved remotely. Troubleshooting includes, but not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial. The Team Our team enriches and adds value to the Fidelity Associate base by creating an efficient workspace that is quality focused. We are looking for bright individuals to be able to work in a fast pace and dynamic environment with exceptional customer service skills. Performing in a team setting and being able to communicate effectively need to be key traits one should have to be a success. While working with the Techworks Field Services Team, we will add to your existing skills pallet while hopefully learning from you in exchange! The Expertise You Have <ul> <li>Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems</li> <li>A+ certification is a plus</li> </ul> The Skills You Bring <ul> <li>Broad knowledge of Windows Operating Systems, PC Hardware, and related accessories</li> <li>Detail oriented, ability to work effectively with client and other groups and to hold others accountable for following processes and procedures</li> <li>Ability to work independently to meet goals based on requirements</li> <li>A self-starter with good written and verbal communications skills, along with the ability to pre-plan, organize, prioritize, and multitask.</li> <li>Understanding of TCP/IP networking protocols.</li> <li>Must be able to lift and move equipment up to 50 lbs.</li> </ul> The Value You Deliver <ul> <li>Computer Builds and Computer Deployments – deploy computers to our end-users and ensure all applications and data is transferred to the new computer.</li> <li>Support critical Service Level Targets with timely and accurate execution of support requests via our ticketing and tracking systems.</li> <li>Focus on delivering a successful customer service experience.</li> <li>Adherence to reporting and escalation procedures.</li> <li>Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.</li> <li>Working in conjunction with technical and non-technical personnel to successfully complete all requests.</li> <li>Special assignments and other work-related duties as required by management.</li> </ul> Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit <a href="https://jobs.fidelity.com/?utm_source=fidelitycareers.com&amp;utm_medium=vanity" target="_blank">Fidelitycareers.com</a>

End User Technician

We are seeking a professional, results-driven Loan Counselor I to join our Collections team at AutoNation Finance. This position is responsible for resolving and collecting on delinquent customer accounts. The Loan Counselor I interacts directly with customers, third-party references, and repossession vendors to negotiate payment arrangements, prevent losses, and support the overall servicing strategy. The ideal candidate will be self-motivated, demonstrate sound judgment, and have strong communication skills. This position includes potential monthly bonuses based on delinquency, roll rates, and net losses. A flexible work schedule, including late evenings and weekends, is required. Organizational Relationships: The Loan Counselor I reports directly to the Collections Supervisor and works in collaboration with the Recovery, Credit, Funding, and Loss Mitigation teams. This position also interfaces externally with customers, third-party contacts, and repossession agencies to support resolution and recovery efforts.Job Responsibilities:• Collections &amp; Customer Contact: Make outbound contact attempts by phone, email, chat, or text to negotiate and secure payment arrangements with delinquent customers. Handle inbound calls from customers regarding payment status, account inquiries, and general servicing questions. Review delinquent accounts for collection efforts and identify opportunities to cure or resolve delinquency.• Account Management &amp; Documentation: Maintain accurate documentation in the collections system regarding customer interactions, payment arrangements, and status updates. Ensure timely follow-up and tracking of agreed-upon payment terms. Update customer demographic, contact, and employment information.• Skip Tracing &amp; Recovery Support: Perform skip-tracing activities to locate customers or vehicles on delinquent accounts. Collaborate with repossession vendors and internal teams to assist in recovery efforts. Escalate high-risk or unresponsive accounts to management as appropriate.• Compliance &amp; Quality Assurance: Adhere to all internal policies and procedures, including documentation and communication standards. Ensure compliance with FDCPA, UDAAP, and other applicable federal and state collection laws. Maintain production metrics as defined by management, including conversion rates, kept rates, delinquency targets, and net loss goals.Qualifications: • High school diploma or GED required. • Minimum of 3 years of consumer debt collection and skip tracing experience required. • Prior experience in auto finance or consumer financial services preferred. • Strong negotiation, verbal, and written communication skills. • Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). • Knowledge of debt collection laws and best practices. • Skilled in the use of loan servicing systems, data sources for skip tracing, and customer service tools. • Bilingual (Spanish/English) preferred but not required. • Ability to work independently, manage deadlines, and handle escalated accounts effectively. Next Possible Position: • Senior Loan Counselor • Recovery SpecialistPhysical Requirements: • Continuous use of computer, monitor, and keyboard. • No significant physical demands beyond standard office use.The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. &nbsp;Incumbents may be requested to perform job related tasks other than those specifically presented.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Loan Counselor II

<h3>Job Description:</h3>Solutions Architect, Front End Hiring for multiple positions and experiences ranges, placement is based on your background. At Fidelity Enterprise Architecture (FEA), we are seeking an experienced User Experience Architect to drive end-to-end architecture for the Brokerage business domain. In this role, you will work directly with product teams across the retail investing space (brokerage accounts, managed services, banking services, etc) and the workplace investing space (401ks, health-insurance related accounts, etc) to design solutions that meet business priorities and initiatives. What you will be responsible for This role will be a very hands-on role driving the overall technical and experience architecture. You will be responsible for all aspects of the solution, from security to data strategy, and work closely with all areas of engineering to best align architecture needs. You will collaboratively work across other product areas and multiple business units influencing and driving the digital modernization efforts within. In general, we are looking for a solid User Experience Architect that can lead and drive the end-to-end architecture of multiple teams in a complex space. The Expertise we’re looking for… The following is a selection of skills (but not a hard list of requirements) that will help you thrive in this role: <ul><li>Proven experience in architecture, including scalability, resilience, security, and data architecture. </li></ul><ul><li>Experienced in engineering web and/or mobile applications end to end, with a focus on customer experience, scale, security, and performance </li></ul><ul><li>Proficient in principles of API design and it’s applications </li></ul><ul><li>Experience with enterprise API implementation, using REST </li></ul><ul><li>Ability to break down user interfaces into smaller reusable pieces and large-scale migrations </li></ul><ul><li>Experience with reactive and functional programming concepts. </li></ul><ul><li>Experience building highly scalable architecture to support Omnichannel experience platforms </li></ul><ul><li>NX generator, executor creation, and dependency graphs within NX monorepos </li></ul>What to expect? An initial conversation with the assigned Technical Recruiter for overall job expectations and employment requirements. Then you will have a conversation with one of the Architecture Leads operating in the Fidelity Enterprise Architecture group. After that, 3-part multi-panel interview where you should expect to discuss questions and scenarios around end-to-end architectural solutioning, technical background, and leadership topics with a group of your potential future peers. The base salary range for this position is $126,000-255,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Information Technology

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