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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. The US Consumer Marketing Enablement Team (MET) delivers omni-channel marketing campaigns as part of our broader US Consumer business objective to scale acquisition, increase customer engagement, and accelerate revenue momentum.&nbsp;The Customer Marketing Enablement Team (MET) Senior Analyst and Team Lead will report into the Senior Manager of Direct channels and will drive the campaign development, implementation, and execution of the Customer Marketing strategy within the Marketingforce platform. They will serve as the SME of their channels and support up to 8 analysts with their campaign execution requirements; working closely with Marketing, Technology, Channel Execution teams, Governance, and Compliance partners to support campaign setup.&nbsp;&nbsp;In addition to this, they will lead training and onboarding of new analysts and serve as the main POC for any ad hoc channel requirements. The Sr. Analyst will also serve as a leader in Customer MET, helping to drive innovation and efficiencies. <h4>Key Responsibilities</h4><ul><li>Lead a team of contractors who own their own portfolios within the channel and drive end-to-end marketing campaign set up and delivery</li><li>Partner with marketing and operations teams to understand offer constructs, develop go to market plans, and define implementation strategy of new offers, product launches and refreshes to engage existing customers.</li><li>Collaborate with partners on messaging and creative development process, owning reviews with internal stakeholders and approvals with brand, legal and compliance.</li><li>Develop and maintain pipelines and campaign execution calendars and track team capacity</li><li>Participate in campaign results analyses, understanding customer behavior and providing concrete recommendations on how to improve performance against goals.</li><li>Assist with hiring, training, and development of new colleagues as they join the team, mentoring junior colleagues on best practices&nbsp;</li><li>Support the Marketing force migration strategy, spearheading weekly cross-functional leadership meetings, implementation of tests and reporting on progress to executive leadership.</li></ul>Minimum Qualifications<ul><li>Project management experience and organization skills, with the ability to manage tight timelines and multiple priorities while driving flawless execution </li><li>Strong attention to detail, serving as a process-focused problem solver</li><li>Effective written and verbal communication skills, building and leveraging relationships to create solutions</li><li>Strong mix of analytical and critical thinking skills to implement impactful solutions that drive results</li><li>Desire to learn on a fast-paced, results-oriented, dynamic team </li><li>Demonstrate collaborative approaches to drive a project/initiative to completion</li><li>Marketforce experience preferred</li><li>Bachelor's Degree Preferred&nbsp;</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

American Express

Senior Analyst - Marketing Team Lead

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.How will you make an impact in this role?The Deposits &amp; Direct Marketing Team, within the US Consumer Marketing Group, is responsible for driving incremental revenue and Card member engagement through customer-centric strategies across proven Spend, Lend &amp; Deposits driving treatments. We do this across Amex proprietary Digital, Email &amp; Direct Mail marketing channels to make Amex essential for our Card Members.This Senior Analyst will help lead charge in driving efficient revenue growth across customer spend treatments, by developing customer-first marketing strategies for the consumer Platinum Card through Amex proprietary Email and Direct Mail channels with a focus on Cross-Sell. This Senior Analyst will help develop compelling marketing creatives, form learning agendas, modernize journeys, optimize targeting strategy, analyze complex campaign performance data, and ensure flawless operational execution. The ideal candidate should have a passion for performance marketing in the email and direct mail channels; ability to challenge the status quo with innovative thinking, be both analytic &amp; creative and have strong relationship management skills.Core Responsibilities include:<ul><li>Influence development of new customer-centric marketing that will deliver incremental accepts and revenue within the Platinum consumer card product in the email &amp; direct mail channels</li><li>Influence our strategy and results by identifying new opportunities, innovating our tactics, and applying a test &amp; learn approach </li><li>Strong financial intelligence and problem-solving skills</li><li>Ability to partner, build internal relationships and influence key partners while thriving in a highly collaborative, fast paced environment</li><li>Excellent business knowledge, clear written and verbal communication skills</li><li>Ability to deliver successful results in a complex environment and lead others even with limited direct authority at times</li><li>Optimize targeting/segmentation strategy in close partnership with Data Analytics, Card Product, and Finance teams</li><li>Analyze monthly results reporting, forecasting and budget activities for respective treatments</li><li>Ability to use results data and learnings to drive creative strategies that ladder up to broader team goals</li></ul>Minimum Qualifications<ul><li>2+ years of marketing experience </li><li>Demonstrated ability developing &amp; executing marketing; experience in email, direct mail or digital marketing preferred</li><li>Experience in growth marketing, a plus</li><li>Customer centric marketer who can translate insights into strategies</li><li>Strategic thought starter who can develop a vision linked to organizational goals, but also deliver work with consistence, independence, and excitement</li><li>Have a “can do” attitude towards problem solving and demonstrated ability to work well with new opportunities</li><li>Marketing experience with demonstrated test &amp; learn and customer-centric priorities</li><li>Strong project management and organizational skills including attention to detail, handling multiple priorities, managing timelines, driving flawless execution</li><li>High proficiency in Excel; comfortable managing complex data and proven ability to derive insights from it</li><li>Expert ability to build and manage relationships across band-levels to influence internal and external partners across multiple work streams to deliver results</li><li>Superior verbal, written, presentation, and interpersonal communication skills</li><li>Bachelor's Degree Preferred </li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. &nbsp;

Senior Analyst – Platinum EM/DM Spend Treatments

<h3>Job Description:</h3>The RoleThe Electronic Trading Consultant will be responsible for partnering with their clients through consultative services to help optimize their workflows and achieve best execution. You will work closely with various sales and trading counterparts in the Institutional Product Group organization in an effort to drive electronic revenue. Teamwork, communication and organization skills are essential for a successful candidate. In addition to account management responsibilities, the Electronic Trading Consultant will contribute to the product development effort by providing feedback from customer and business partner interactions resulting in enhancements to the Electronic Brokerage Services (EBS) platform.The Expertise and the Skills You Bring <ul><li>Bachelor’s degree required, graduate degree a plus.</li><li>5+ years of experience in equities electronic trading sales and/or coverage, with a proven track record of revenue generation.</li><li>Deep understanding of the U.S. equity liquidity landscape, including alternative trading systems (ATS), exchange market microstructure, algorithmic trading, and direct market access (DMA) trends.</li><li>FINRA Series 7 &amp; Series 63 required; Series 55 preferred.</li><li>Strong knowledge of equity market structure, as well as securities industry rules and regulations.</li><li>Demonstrated expertise in using data to evaluate trade cost analysis (TCA) and execution quality.</li><li>Ability to effectively prioritize, manage multiple tasks, and operate independently in a fast-paced environment.</li><li>Proven team player with a collaborative mindset and strong communication skills.</li><li>Ability to cultivate and maintain deep client relationships.</li><li>Serve as a trusted advisor to clients, providing strategic consultation across all aspects of their trading needs, including automation, TCA, OMS implementation, and market structure.</li><li>Collaborate with quants, head traders, and portfolio managers to deliver workflow strategies that optimize trading desk performance.</li><li>Analyze and understand client workflows to provide tailored advice and increase operational efficiency.</li><li>Act as a subject matter expert on electronic trading and Fidelity Service Bureau offerings.</li><li>Drive revenue growth through deep client relationships, high-quality execution service, and the delivery of customized trading and execution solutions aligned with client objectives.</li></ul>Note: Fidelity will not provide immigration sponsorship for this position. The TeamFidelity Capital Markets is the institutional trading arm of Fidelity Investments, providing Equity, Options, Fixed Income, Forex, Municipal and CD Underwriting, Prime Brokerage, and Securities Lending products and services to a wide array of clients, including buy-side institutions and hedge funds, as well as to Fidelity’s own businesses. Fidelity Centralized Electronic Trading is a division within Fidelity Capital Markets which delivers multi-asset class electronic trading solutions through innovative research, products, and services that empower Fidelity’s partners and clients to achieve their trading objectives. For more information about Fidelity Capital Markets please visit <a href="http://www.fidelitycapitalmarkets.com/" target="_blank">www.fidelitycapitalmarkets.com</a>.The base salary range for this position is $110,000 - $185,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3>Certifications:</h3>Series 07 - FINRA, Series 57 - FINRA, Series 63 - FINRA<h3>Category:</h3>Capital Markets Equity

Fidelity Investments

Director, Electronic Trading Consultant

Company Description A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a> Job Description Position Purpose: Functions as a subject matter expert for controls systems support required for the operations of a surface water treatment plants, wells, wastewater treatment plants and remote facilities in the potable water distribution and wastewater collection systems. Under the direction of SCADA - Control Systems Superintendent, this position will be responsible for the maintenance and troubleshooting to support reliable operations of all plant and remote-facilities control systems. Primary Duties/Responsibilities: <ul><li>Responsible for ensuring the Utility SCADA standards are maintained and the control systems are in compliance with Veolia, Industry, State, and Federal cyber security rules, guidelines, policies, and best practices.</li><li>Proactively evaluate, enhance, and develop preventative maintenance activities for instrumentation and control devices in the systems.</li><li>Responsible for management of data acquisition originated from SCADA, or similar data source to ensure data quality and availability for the operation / business needs.</li><li>Execute preventative maintenance and corrective maintenance activities.</li><li>Key member of the Veolia New York Smart SCADA upgrade project team.</li><li>Responsible for the operation and maintenance of the control systems hardware/software, communication networks, and historical database systems.</li><li>Responsible to maintain control system Emergency coverage. Some night and weekend emergency work is required.</li><li>Participate in the Veolia NY OPS Emergency Response Team.</li><li>Troubleshoot systems; perform root cause analysis, identify resolution options, implement best alternatives.</li><li>Oversee vendors for work performed on control systems and related devices, such as: RTU modules, VFD's, Chemical pumps, Flowmeters, WQ instrumentation, etc.</li><li>Support operations, engineering, and corporate departments in defining control system requirements balancing cost, efficiency, and security.</li><li>Travel - Must respond to remote locations to troubleshoot, repair, and improve control systems as required to maintain continuity of service for customers and regulatory compliance.</li><li>Maintain and repair the control system communications, including plant fiber optic, routers, switches, firewalls, cellular modems, and serial radios.</li><li>Develop operational procedures, reports, etc. Supporting operations and to ensure regulatory compliance and the requirements of both internal and external clients.</li><li>Coordinate with the Utility M&amp;S control system group with regards to SCADA standards, significant system changes, problem-solving assistance. Keep proper and timely updates and communication.</li><li>Coordinate with Veolia's TS group with regards to Industrial Control System cyber security, network maintenance, and computer system maintenance.</li><li>Other duties as assigned.</li></ul> Qualifications Education/Experience/Background: <ul><li>B.S. degree in Engineering or related technical field or 5+ years of experience (as described below).</li><li>Experience in water or wastewater treatment plants and system facilities, preferable but not required.</li><li>Experience with PLC/HMI systems required.</li></ul> Knowledge/Skills/Abilities: <ul><li>Network and remote communications including radio, cellular, and TCP/IP networking a plus.</li><li>Excellent interpersonal and problem-solving skills coupled with a strong technical background.</li><li>Exercise discretion and independent judgment.</li><li>Familiar with basic electric AC/DC circuits, control wirings and PLC controls programming.</li><li>Knowledge of widely used control system packages such as Rockwell, GE Proficy, GeoSCADA or similar required.</li><li>Be available to support operations whenever needed (occasional nights and weekends).</li><li>Must be able to read and write.</li><li>Ability to learn new water industry technology and teach.</li></ul> Physical Requirements: <ul><li>Must be able to walk on uneven terrain; climb ladders, hills and stairs; enter confined spaces to where SCADA equipment is located, moderate lifting up to 25 pounds; sit, stand and walk for long periods at a time.</li><li>Must be able to speak, see clearly and hear. Must be able to smell gases.</li></ul> Additional Information Pay Range: $62000 to $88000 per year. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Control Systems Specialist

Company Description Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Supervisor of Customer Service, New York is responsible for the overall environment of the customer service office(s), walk-in payment center(s) and field service operations for the New York Municipal Water Division of Veolia. The role will provide supervision to the New York Customer Service Leader and/or CSRs. This spans across the call center, collections, billing, revenue integrity, and backoffice/field work. The Supervisor oversees the daily assignments of bargaining unit employees in the New York Division, assuring that all activities are performed in an efficient and professional manner, in order to maintain set metrics and key performance indicators tracked by the Manager of Customer Service or Director of Customer Service and Metering. This role will also support the customer operations in other geographies that are a part of the New York division and serve as a resource divisionally in both customer service office and field functions, as needed. The incumbent is responsible for providing an enhanced customer experience by meeting targeted call center, backoffice, revenue integrity, collections and field service metrics for approximately 127,000 customers. Provides daily direction and communication to employees so customer inquiries, field orders, regulatory complaints, and revenue controls are all handled in a timely, efficient and knowledgeable manner. Primary Duties/Responsibilities: <ul><li> The day-to-day operations include but are not limited to the following :<ul><li>Managing customer expectations to continuously improve Customer Satisfaction Surveys as well as reduce regulatory complaints.</li><li>Maintain adequate call center, backoffice, revenue, collection and field service metrics as directed by the Manager or Director of Customer Operations.</li><li>Scheduling and supervising daily collection and service field work and scheduling monthly field visits to determine if collection staff are following all safety standards, as well as, optimally routing their routes and completing work.</li><li>Manage call escalations for customers at every level, basically serve as the first point of contact at the management level.</li><li>Daily reporting on key performance indicators to upper-level management either via email, tracking spreadsheet or over the phone.</li><li>Manage all daily / weekly / monthly revenue controls for auditing purposes.</li><li>Working closely with the Non-Revenue Water Management Team to provide input and gather information for various non-revenue water initiatives.</li><li>Cover the Customer Service Department and/or Metering Department in NY and/or Westchester offices or divisionally as needed in any of the NY division office locations.</li><li>As requested, manage other initiatives such as, but not limited to, CC&amp;B Upgrades, Web Upgrades, or other special projects at the direction of the Director of Customer Service &amp; Metering.</li></ul></li><li> Managing the Call Center and Walk in Office :<ul><li>Responsible for ensuring customers are being responded to in a quick, and efficient manner by staff.</li><li>Scheduling daily workloads to meet demands on the phones, and backoffice exceptions.</li><li>Responsible for managing the cash collection process in the office to meet all auditing concerns as well as timely deposits of cash and checks.</li><li>Diligently respond to customer escalations in a professional and respectful manner whether over the phone, email or at the front counter in person.</li><li>Ensure staff have adequate supplies, and tools to perform their daily workload.</li><li>Perform call monitoring and provide feedback to staff for improvement.</li><li>Develop a friendly office environment and atmosphere to improve productivity of staff by providing staff with awards, and incentives.</li><li>Update the phone system as needed with emergency main break information, updates on discolored water or main breaks.</li></ul></li><li> Managing Regulatory and Customer Complaints :<ul><li>Ensure that all regulatory complaints are responded to in an efficient manner with a resolution that follows NYS Public Service Commission guidelines and satisfies the customer to the best of our ability.</li><li> Work with the regulator to settle cases, come to agreements with customers, and attend informal hearings with the regulator.</li><li>Work with customers on a case-by-case basis to come to an agreement or understanding of their issue and resolution of that issue.</li></ul></li><li> Managing Collections &amp; Field Service :<ul><li>Work closely with staff to provide them feedback on the top collection candidates for termination of service.</li><li>Closely work with the Manager and/or Director of Customer Service to develop strategies and plans for collection activities such as additional phone calls, and letter campaigns.</li><li>Keep close financial benchmarks to track accounts receivables.</li><li>Work closely to monitor and review write off reports as well as Penn Credit reports for accuracy.</li><li>Handles processing of all bankruptcy accounts.</li><li>Monthly review and resolution of all customer disputes by working with the meter department on collecting meter test results and providing that information to customers.</li><li>Daily/Weekly/Monthly review and assignment of field service work routing, ensuring customer expectations/appointments are met, including providing support to meter department staff in office and in the field to ensure work completion rates.</li></ul></li><li> Managing Revenue Integrity and Non-Revenue Water Initiatives :<ul><li>Review accounts requesting leak adjustments to make determinations and discuss cases with customers, and areas for future improvements.</li><li>Review and monitor "pending bills" in the billing system to make sure bills are being generated timely.</li><li>Process all back office work timely and avoid estimating bills due to field work (i.e. meter change outs, radio device change outs).</li><li>Monthly review of Top 200 users to make sure billing on time.</li><li>Work closely with metering on Strategic Meter initiative to update the billing system in a timely manner.</li><li>Work closely with the Planning and Metering Department to ensure all new properties are receiving bills in a timely manner.</li><li>Test new rates in the billing system and assist the rates department with monitoring surcharges.</li><li>Ensure staff review and work with the metering department on the zero consumption, vacant properties with consumption and consecutive estimate reports.</li><li>Managing bill segment "to do's" in the billing system to make sure staff are working them timely.</li></ul></li><li> Other Responsibilities :<ul><li>Comply with all regulatory and tariff processes and procedures.</li><li>Assist the Manager of Customer Operations, Manager of Metering and Supervisor of Metering, with ongoing divisional projects for improving the customer experience (i.e. CC&amp;B Upgrades, Web Upgrades, etc).</li><li>Work closely with Local Union Officials and unit bargaining employees for discipline and disputes.</li></ul></li></ul> Qualifications Education/Experience/Background: <ul><li>Bachelor's Degree or 5 years of experience of experience managing a team.</li><li>Minimum of 5 years of experience in Call Center Management and/or billing, collections and metering operations preferably in Regulated Utility.</li><li>Significant technical expertise and experience required as it relates to internal control structure, policies, procedures and compliance.</li><li>Direct supervision of union workforce.</li></ul> Knowledge/Skills/Abilities: <ul><li>Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner.</li><li>Knowledge of cash management operations &amp; field service/metering operations.</li><li>Leadership qualities needed to motivate and direct staff.</li><li>Ability to multitask, handling multiple deadlines and projects.</li><li>Strong oral, written, and interpersonal skills.</li><li>Ability to prepare written technical reports and interact effectively and diplomatically with management and / or bargaining unit employees as well as regulators, consultants, municipal officials, health officers, customers, contractors, and the general public.</li><li>Familiarity with computer applications i.e. Excel, Word, CC&amp;B, Mobile Workforce Management, Infor, PeopleSoft, and Google applications etc.</li><li>Must be able to work under stressful conditions and must use sound business logic to make quick and concise decisions.</li><li>Knowledge of calls centers, IVR &amp; ACD systems, recording systems, and NYS Regulations, credit and collection laws, public service law.</li><li>Budgeting for customer service operations.</li></ul> Required Certification/Licenses/Training: <ul><li>Valid Driver's License.</li></ul> Additional Information Pay Range: $80000 to $88000 per year. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Supervisor Customer Service

Boutique Director, New York Flagship - 57th StreetAt CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.About the role:We are looking for a Boutique Director for our New York Flagship Boutique who will be the ultimate leader and brand ambassador of the Boutique. They will have an influential part for building and developing an exceptional team that consistently provides superior client service and ensuring that the boutique exceeds defined performance targets. &nbsp;The Boutique Director should be passionate about creating a client service-oriented environment and coaching and mentoring diverse leaders.What impact you can create at CHANEL:&nbsp;<ul><li>Coach and always inspire boutique staff to deliver an elevated client experience for all clients</li><li>Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork</li><li>Act as leader of leaders, actively developing boutique leadership and empowering the team to manage their direct reports and assigned business responsibilities</li><li>Develop and achieve business goals, partnering with boutique team and Home Office to devise creative and strategic solutions to increase sales</li><li>Lead the team with agility and resilience, continuously improving based on key performance indicators and lessons learned</li><li>Represent CHANEL in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events</li></ul> You are energized by:&nbsp;<ul><li>The history and heritage of The House of CHANEL</li><li>People leadership and development</li><li>Fostering a meaningful client experience centered around inclusion and connection</li><li>Building collaborative partnerships and relationships</li><li>Being comfortable in the middle of complexity and ambiguity</li><li>Multi-tasking within projects in a dynamic, fast paced environment</li><li>Creativity and innovation by testing, learning, and taking new risk</li></ul> What you will bring to the team:&nbsp;<ul><li>Ability to thrive in a team environment and work collaboratively</li><li>Understanding of, and passion for client experience</li><li>Excellent communication skills</li><li>Foreign language skills are preferred but not required</li><li>Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives</li><li>Curiosity and desire to learn and grow professionally within the world of CHANEL </li></ul>Position Logistics:<ul><li>Minimum 7 years of related experience</li><li>Bachelor’s degree (preferred)</li><li>Ability to lift 15 lbs.</li><li>A flexible schedule with the ability to work late nights, weekends, and some holidays</li><li>Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results</li></ul>*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.What skills you will learn:<ul><li>Exposure to multiple boutique business functions and categories</li><li>Growth in additional business and functional areas of the retail business</li><li>Opportunity to collaborate and succeed as a team with colleagues and cross-functionally </li></ul>Compensation:The anticipated base salary range for this position is $190,000 to $240,000. Base salary is one component of the total compensation for this position. Other forms of variable pay will be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks. Benefits and Perks:<ul><li>Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund</li><li>Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)</li><li>Generous paid time off policies to include vacation, holiday, sick and volunteer days</li><li>401K and other incentives&nbsp;</li><li>Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care &amp; Dependent Care), Health Savings Account and Employee Assistance Program</li><li>Life insurance, Accidental Death &amp; Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident &amp; Medical, and Commuter Transit &amp; Parking</li></ul> &nbsp;Additional Information:CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:Diversity and Inclusion:At CHANEL, we are intentional in promoting Diversity &amp; Inclusion. We foster respect, empathy, and dignity for all.&nbsp;&nbsp;We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients. We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support. CHANEL Community:CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities. Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations. Sustainability:CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels. Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives. Arts and Culture:We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.&nbsp;&nbsp;US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center. Fondation CHANEL:Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.&nbsp;&nbsp;Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.&nbsp;&nbsp;&nbsp; For more information, please navigate to the Fondation CHANEL website Career and Leadership Development:We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills. *CHANEL, Inc. benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.

Chanel

Boutique Director, New York Flagship - 57th Street

Title Facilities Custodian&nbsp; About the Organization Concern Housing is a non-profit agency committed to helping individuals and families to live in the community with dignity and enhanced opportunities through the provision of housing and support services. We are one of the largest housing agencies of this kind in New York State, currently serving approximately 1,300 individuals and families in over 240 locations. Concern offers a variety of housing options with individualized support services designed to support personal growth and independence. Our workplace culture thrives by embracing diversity and rewarding innovative ideas. Diversity at our agency means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talent and strengths.&nbsp; Position Facilities Custodian- Outside Hires&nbsp; Full-Time/Part-Time Full-Time&nbsp; Location Hempstead (Estella)&nbsp; Salary $40,000/yr.&nbsp; Days/Hours Tuesday-Saturday; 8am-4pm&nbsp; Description Concern Housing is seeking a Facilities Custodian to be&nbsp;responsible for the routine, general cleaning of the building and renovation/ repair of the individual apartments in the building. Duties and Responsibilities:<ul><li>Clean offices, hallways, stairs, lobby, lounge area, exercise room, conference room and all other common areas</li><li>Dust all office furniture, windowsills, countertops, etc.</li><li>Empty office, bathroom, lounge, exercise room, conference room and all other common area wastebaskets</li><li>Clean bathroom fixtures, counters, mirrors, and mop floors</li><li>Assure adequate supplies are in bathrooms</li><li>Clean building floors by sweeping, mopping, scrubbing, or vacuuming them</li><li>Maintain adequate stock of all custodial supplies, ordering additional as needed</li><li>Follow procedures for the use of chemical cleaners</li><li>Notify managers concerning the need for major repairs</li><li>Remove snow from sidewalks, driveways, and parking areas, using snowplows, snow blowers, and snow shovels, and spread snow melting chemicals</li><li>Maintaining the cleanliness of the exterior of the building including removing debris from the property, sweeping patios and walkways as needed</li><li>Set up, arrange, and remove decorations, tables, chairs, and ladders to prepare facility for events such as banquets and meetings</li><li>Spray insecticides and fumigants to prevent insect and rodent infestation as allowed by law and with proper protection</li><li>Dust, clean and maintain exercise equipment</li><li>Minor maintenance repairs as needed including changing light bulbs, filters etc.</li><li>Wearing proper Personal Protective Equipment at all times</li><li>Cleaning of individual apartments: kitchens, bathrooms, flooring, dusting of blinds, emptying trash baskets&nbsp;</li><li>Remain current with all Agency required compliance documents and trainings.</li><li>Major periodic cleaning:</li><li>Wash inside and outside of all windows, as assigned</li><li>Wash off marks on walls and doors</li><li>Dust door ledges and floor boards</li><li>Dust chair/furniture legs</li><li>Scrub bathroom floor, walls, and fixtures</li><li>Clean and/or shampoo carpeting and upholstery</li><li>Coordinate moving or set up of furniture to individual units</li><li>May be required to assist with the clean up of areas damaged by resident</li></ul> Salary: $40,000/yr.&nbsp; Position Requirements High School Diploma (preferred) plus 6 months or more related experience (preferred). Must have a valid drivers license. Good communication and interpersonal skills a must, as well as good client/customer service skills, ability to follow oral and written instructions, prioritize multiple tasks and work effectively with a team. Basic knowledge of cleaning products is required. The work requires routine walking, standing, bending and carrying items weighing less than fifty pounds.&nbsp; Moving items over fifty pounds utilizes a team lift. Concern Housing offers a generous benefit package which includes; Medical Insurance (Agency pays 80% of the premium), Affordable Voluntary Dental and Vision Insurance, Flexible Spending Accounts, Agency Sponsored Retirement Plan, Employee Sponsored 403(b) Retirement Plan, Agency Sponsored Life Insurance Coverage and an Excellent Paid Time Off Package. Concern encourages employee growth, offering Educational Assistance and Scholarship Programs, Licensure Reimbursement and Possible Internship/Clinical Supervision. Referral Bonuses are also available!&nbsp; EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.&nbsp; This position is currently accepting applications. Apply Now

Concern Housing

Facilities Custodian

Title Superintendent - Live In&nbsp; About the Organization Concern Housing is a non-profit agency committed to helping individuals and families to live in the community with dignity and enhanced opportunities through the provision of housing and support services. We are one of the largest housing agencies of this kind in New York State, currently serving approximately 1,300 individuals and families in over 240 locations. Concern offers a variety of housing options with individualized support services designed to support personal growth and independence. Our workplace culture thrives by embracing diversity and rewarding innovative ideas. Diversity at our agency means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talent and strengths.&nbsp; Position Superintendent&nbsp; Full-Time/Part-Time Full-Time&nbsp; Location Hempstead (Estella)&nbsp; Salary $55,000/yr.&nbsp; Days/Hours Monday-Friday; 9am-5pm with 24/7 on-call&nbsp; Description Concern Housing is seeking a Building Superintendent to be responsible for supervising maintenance and custodial staff&nbsp; in addition to being responsible for the ongoing maintenance and repair of building. This is a live-in position and includes after hours responsibility for emergencies. Duties and Responsibilities:<ul><li>Supervise the job performance of the maintenance staff, approve work schedules and provide training</li><li>Responsible to ensure routine daily, weekly, and periodic cleaning tasks are carried out by the maintenance staff as per specific instructions</li><li>Complete and process work orders and assist in maintaining the work order system</li><li>Ensure the entire building grounds and common areas are kept clean</li><li>Minor and routine repairs and maintenance, both in units and interior and exterior of building</li><li>Ensure that all building garbage and recyclables are placed for pick up at appropriate times and days</li><li>All entrances, paths, sidewalks and stairways must be kept completely clear of any debris, snow, ice, etc.</li><li>Prepare vacant units for occupancy</li><li>Maintain inspection logs for standpipe/sprinkler, maintenance logs and all federal, state and city regulations</li><li>Carry out and oversee preventive maintenance program throughout the buildings</li><li>Performs a variety of work in the maintenance and repair of buildings and grounds</li><li>Coordinate building systems maintenance with contractors and supervisors</li><li>Perform monthly inspections of all common areas throughout the buildings</li><li>Monitor the use and inventories of maintenance supplies and initiate reordering when necessary</li><li>Maintain tools and equipment</li><li>Respond to emergency calls including after hours response and rectify existing condition</li><li>Performs additional maintenance tasks as assigned by Assistant Property Manager</li><li>Coordinate with the Director of the residential program</li><li>Remain current with all Agency required compliance documents and trainings.</li></ul>Salary: $55,000&nbsp; Position Requirements High School Diploma (preferred) along with 6 months or more related experience (preferred). Valid Driver’s License and good communication and interpersonal skills, client/customer service skills and ability to follow oral and written instructions. Must have the ability to prioritize multiple tasks and work effectively with a team. Must have basic knowledge of cleaning products. The work requires routine walking, standing, bending and carrying items weighing less than fifty pounds and moving items over fifty pounds utilizes a team lift. Concern Housing offers a generous benefit package which includes; Medical Insurance (Agency pays 80% of the premium), Affordable Voluntary Dental and Vision Insurance, Flexible Spending Accounts, Agency Sponsored Retirement Plan, Employee Sponsored 403(b) Retirement Plan, Agency Sponsored Life Insurance Coverage and an Excellent Paid Time Off Package. Concern encourages employee growth, offering Educational Assistance and Scholarship Programs, Licensure Reimbursement and Possible Internship/Clinical Supervision. Referral Bonuses are also available!&nbsp; EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.&nbsp; This position is currently accepting applications. Apply Now

Superintendent - Live In

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The SOX Governance and Advisory team within Controllership (1LOD) plays a critical role in supporting the enterprise by developing and executing a risk-based plan to assess and enhance the company’s internal controls over financial reporting. The team utilizes a robust governance framework and testing program to Tanage financial reporting risk in compliance with the company’s 2LOD objectives and requirements of the Sarbanes Oxley Act.The team is looking for a Manager of SOX IT Testing to build and lead a team of high-performing professionals in the review, documentation, evaluation and testing of SOX relevant IT general controls, both on-premises and cloud environments, including system security, logical and physical access, software development, change management, backup, and cybersecurity controls. The role involves extensive collaboration with Technology, internal audit, and external audit teamsThe Manager, SOX IT Testing will:<ul><li>Lead the test design, documentation, and testing of IT general controls</li><li>Prepare and publish test results, including any observations/recommendations to key stakeholders</li><li>Promote innovative solutions and thought leadership within the SOX testing team</li><li>Collaborate with internal and external auditors to facilitate SOX audits and ensure timely completion and resolution of issues.</li><li>Stay current on change in SOX requirements and leading practices, cybersecurity regulations, and IT risk management best practices</li></ul>Minimum Qualifications:&nbsp;<ul><li>4+ years of IT controls auditing and/or consulting</li><li>Demonstrated experience understanding risk assessment of IT processes, examining IT controls, and evaluating their design and operational effectiveness</li><li>Strong understanding of financial reporting risk and requirements of the Sarbanes-Oxley act as well as internal control frameworks (e.g., COSO)</li><li>Excellent communication and interpersonal skills</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Accounting, Finance, Management Information Systems, Computer and Information Science, Business, or a related field</li><li>Certified Public Accountant (CPA), Certified Internal Auditor (CIA), or Certified Information Systems Auditor (CISA) certification</li><li>Demonstrating thought leadership in financial reporting and IT risks</li><li>Knowledge in Oracle, security and cloud technologies preferred</li><li>Knowledge of COSO Framework and CoBIT</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express US Consumer Services (USCS) is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the USCS Control Management Process Risk Reduction team is to drive high-impact change to mitigate operational risk, stepping in when significant issues or events occur to improve processes and controls in partnership with business and technical leaders across the enterprise.How will you make an impact in this role?You will be joining a high priority and high visibility program management team that touches many teams within USCS and across American Express. The successful candidate will be responsible for providing program management support across deliverables and ensuring we seamlessly advance the business unit to an elevated risk management model. This individual will ensure the timely and structured management of the multi-year program for USCS. The role involves critical coordination across USCS workstreams, business unit leaders, and extensive collaboration with partners in second-line, third-line, and supporting areas to ensure we continue maintaining the highest levels of control and compliance standards.Core Responsibilities:<ul><li>Develop and support an E2E cross-functional workplan enabling the delivery and oversight of project deliverables</li><li>Partner with Marketing, Product, Servicing, Compliance, Legal, Control Management, Technologies, 2LOD/3LOD and other key stakeholders</li><li>Serve as the program management function, acting as a conduit between USCS sponsors/leads and the critical workstreams delivering on project mandates </li><li>Ensure clear communication of progress up to top level management; report on milestone progress, raise key decisions and issues for resolution where required</li><li>Collaborate closely with external parties (i.e. consulting partners) and support all engagements to ensure key decisions are made and progress is achieved</li><li>Identify learning needs and form communication strategies as the program progresses</li><li>Develop linkages and dependencies with groups within and outside USCS</li><li>Champion change management by establishing an appropriate governance and communication cadence, driving organizational alignment to further our control and compliance outcomes</li><li>Support PMO forums for USCS, interface with organization-wide committees (e.g., Operational Risk Management Committee), and share insights (e.g., Communities of Practice) </li><li>Oversee capture of all key artifacts including approvals and evidence of task completion to support appropriate milestone completion, in line with Enterprise PMO guidance</li></ul>Minimum Qualifications:<ul><li>The ideal candidate will be a highly motivated self-starter who is able to deliver strategic thought leadership and lead projects with limited guidance</li><li>Comfortable operating in a fast-paced, highly complex environment with a proven ability to quickly adjust to shifting priorities, multiple demands, ambiguity and rapid change</li><li>Proven track record of building relationships, successfully operating in a matrixed environment, and being able to lead and influence without direct authority</li><li>Proven track record of developing strategic frameworks for vaguely defined business problems and ability to turn those frameworks into actionable projects/initiatives that drive meaningful results</li><li>Strong thought leadership including ability to quickly understand critical linkages and implications of program strategies on the business at large</li><li>Excellent program management, written, and organizational skills&nbsp;</li><li>High level of integrity with ability to handle sensitive issues with complete confidentiality&nbsp;</li><li>Experienced people leader, growth mindset focused, with ability to manage, develop and motivate a diverse team of colleagues</li><li>Experience in Strategic Planning, Program Management, Project Management, Consulting, and/or Process Transformation supporting a large cross-functional, change-management initiative that supports multiple domains&nbsp;</li><li>Demonstrated control mindset, with preference of previous experience in operational risk and compliance at a Bank</li><li>Knowledge of commercial payments industry &amp; economics advantageous</li></ul>ORMCMAnnual Range: $130,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for this position.&nbsp;We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

450 Full Time Jobs in Bronx, NY 10465, USA