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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This position is part of the Global Merchant &amp; Network Pricing organization (GMNP) within Global Merchant &amp; Network Services (GMNS). The GMNP team is responsible for the single largest source of American Express’ revenue: Merchant Discount Revenue. The team works closely with multiple business partners to determine the ideal pricing structure to encourage merchant acceptance of American Express, while striving to improve coverage and merchant satisfaction. Ultimately, driving merchant revenue and profit growth through customer-centric pricing principles, more flexible pricing architecture, and innovative pricing solutions.The Pricing Analytics team is the analytical arm of GMNP and will be responsible for providing analytical support for strategic merchant pricing initiatives. This team is instrumental in ensuring the success of GMNS by supporting strategies and analysis that drive blue box business growth objectives. This position will work alongside senior leaders in GMNS in a fast-paced environment and assist in high profile projects with significant impact to the U.S. merchant business.This is an excellent opportunity for an individual to gain deep knowledge of the merchant business, as well as exposure to, and insight from, senior leaders across the Blue Box. The Manager should be a dynamic individual who can work closely with senior leaders and has the right ambition to drive change.Job Responsibilities:<ul><li>Design and implement industry-wide pricing strategies based on business and financial objectives, market and competitive analyses, and pricing capabilities</li><li>Create robust financial models for pricing scenario analysis</li><li>Run scenarios, validate and pressure test assumptions</li><li>Assess merchant impacts of pricing proposals</li><li>Develop forecasts to inform financial planning</li><li>Assess both market level and merchant level impacts of pricing proposals</li><li>Support GMNP with additional ad-hoc data analytical capabilities</li><li>Collaborate with business partners and other key Blue Box constituents to ensure alignment on strategies</li><li>The role will require strong partnership across the Blue Box</li></ul>Qualifications:<ul><li>2+ years of analytics experience; previous Pricing or Finance experience is prefferred</li><li>Experience with financial modeling is required; SQL data querying is required</li><li>Success in quantitative data analysis methods and data mining</li><li>Exceptional aptitude for analytics; demonstrated ability to develop sophisticated financial models and draw value-added insights from large amounts of financial data</li><li>Strong strategic thinker with the ability to translate trends and analysis into actionable recommendations</li><li>Strong customer relationship skills and proven track record of managing internal relationships/stakeholders</li><li>Ability to build relationships and influence at all levels, both internally and externally</li><li>Results driven with the ability to work under pressure, navigate through ambiguity, draw linkages, and balance multiple priorities</li><li>Ability to collaborate and work as a true member of a team</li><li>Comfort with ambiguity and making decisions with incomplete information at times, taking measured risks - flexibility to pivot strategy and process according to business needs</li><li>Strong executive presence and collaborative/interpersonal skills</li><li>Bachelor’s Degree required</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager, Pricing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Reporting to the Director, Global Dining Business Enablement and Operations, the successful Senior Manager candidate will be responsible for driving key initiatives and processes that will enable the Global Dining organization to continue scaling and delivering best-in-class experiences for our customers. This Senior Manager will play a critical role in supporting functions across Resy &amp; our Global Dining team, including, but not limited to, Marketing, Product, third-party onboarding and Servicing to deliver a successful Customer experiences. This person will oversee critical business processes that are customized to meet Resy and our Global Dining Team’s business objectives and achieve continued growth. This person will work closely with American Express team members to ensure policy compliance and drive our operational processes through appropriate review and approval processes.  A successful candidate will play a key role in elevating our operational excellence culture and enable business processes to scale for the future of Global Dining. &nbsp;Responsibilities:  &nbsp;<ul><li>Lead as project manager across key cross-functional initiatives that will enable our global dining business to scale and improve operational processes &nbsp;</li></ul><ul><li>Guide ongoing governance, including development and implementation of Risk &amp; Control Self Assessments (RCSA) and other critical compliance or audit related efforts &nbsp;</li></ul><ul><li>Provide support for issue management (enterprise risk events) as necessary by identifying root cause, developing solutions for how to stop impact, and designing long-term controls&nbsp;</li></ul><ul><li>Collaborate across the Global Dining business to drive our business enablement and customer experience agendas and actively guide operational excellence processes across our Restaurant, Consumer, and Amex Dining businesses &nbsp;</li></ul><ul><li>Serve as central contact across relevant Product, Engineering, Control Management, Compliance, Privacy, Marketing and Servicing teams to guide programs through appropriate reviews and approvals &nbsp;</li></ul><ul><li>Anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery and reengineer activities to help improve speed to market&nbsp;</li></ul><ul><li>Create process flows and develop toolkits, resource guides, and standard operating procedures documentation  &nbsp;</li></ul><ul><li>Lead a high-performing team of B30 colleagues  &nbsp;</li></ul>Qualifications:  &nbsp;<ul><li>Outstanding interpersonal, communication, and influencing skills with the ability to work with business partners across different functions and with colleagues at all levels &nbsp;</li></ul><ul><li>Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions, particularly in areas of understanding compliance, risk management, and operational excellence principles&nbsp;</li></ul><ul><li>Ability to deliver results against timelines, prioritize, and implement processes&nbsp;</li></ul><ul><li>Excellent program management skills to lead end-to-end partnership delivery across several key verticals simultaneously – product development, engineering &amp; technology, marketing, operational excellence, servicing, legal, compliance, information security, etc.&nbsp;</li></ul><ul><li>Self-starter that can excel in a dynamic environment by driving decision-making and adapting to change&nbsp;</li></ul><ul><li>Passion for restaurants and desire to work on dining landscape&nbsp;</li></ul><ul><li>Bachelor's Degree required &nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Global Dining Business Enablement and Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.See Yourself in our Team:The American Express Network enables over $1.2 Trillion in annual spend and serves card Issuers and Acquirers in over 170 markets worldwide. The Network and Acquiring Services (NAS) team is driving a strategic, multi-year transformation to modernize the Network crafting innovative products, services, and capabilities that will anticipate the needs of customers by enabling more types of payments.Find your place in product on #TeamAMEX.We are seeking a superstar product manager to join us as Senior Manager, Digital Product Management - Token Services.&nbsp;This person will be responsible for evolving our token product suite by building our next generation of token products and underlying capabilities that increase checkout conversion rates, increase customer spending and engagement, while enhancing the payments experience for our issuing, merchant and acquiring partners.How will you make an impact with this role?This individual will serve as a product champion, responsible for evaluating and identifying product(s) and/or features to be delivered to our customers. They will work with cross-functional teams in an agile environment to manage the end-to-end product lifecycle of our Token services, including defining product strategy, enhancing features to meet partner needs, driving technical implementation and go-to-market execution, progressing emerging token use cases, and influencing payments industry bodies on defining standards.<ul><li>Design new products, features, and experiences for target customer personas leveraging external and internal data and insights</li><li>Define business requirements and collaborate with partner delivery teams to refine product features. Partner with architects and engineers to identify technical solutions, assess tradeoffs, and deliver product features/platform capabilities.</li><li>Collaborate with internal teams to shepherd product enhancements through new product development processes and advocate to create the best customer and business outcomes.</li><li>Define and track product metrics and KPIs and collect customer feedback to continuously improve the product and refine feature backlog.</li><li>Collaborate with stakeholder teams to deliver go-to-market strategy and coordinate execution across marketing, sales, partner enablement, and servicing.</li><li>Maintain pulse on external trends and marketplace dynamics impacting the payments and banking industry, to inform continuous product evolution.Represent network interests in leading external industry forums.</li></ul>Minimum Qualifications<ul><li>Experience:&nbsp;5+ years in product management or product development, identifying customer needs, driving seamless delivery and go-to-market enablement, and managing product economics.</li><li>Strategic thought leadership:&nbsp;Strategic and innovative mindset, with the&nbsp;ability to synthesize and translate market and industry trends into opportunities for AXP to drive&nbsp;innovative solutions and build consensus for key initiatives.</li><li>Demonstrated critical thinking and problem-solving ability: Self-starter who can translate ideas into actionable insights and collaborate to solution customer problems.</li><li>Data Insights: High level of comfort with data and analytics, with experience using data to drive decision making and product improvement.</li><li>Customer-focus: Ability to identify customer personas and develop features that solve distinct customer needs and deliver best-in-class customer experiences.</li><li>Intellectual Curiosity: A consultant mentality with the ability to distill ideas, connect the dots from across multiple business topics, organize the information and tell a story.</li><li>Relationship Management: Strong external and internal partnership skills; proven track record to partner with senior leaders a plus.</li><li>Communications: Ability to communicate effectively at all levels, including concise verbal and written executive-level communications.Strong ability to stay connected to remote partners and stakeholders.</li><li>Highly Collaborative: Ability to collaborate and build strong relationships with internal and external stakeholders to deliver&nbsp;value beyond traditional means.</li><li>Passion for the payments space: Ability to succinctly describe the latest trends and provide thought leadership on their relevance to American Express</li><li>Great Attitude: High energy and an optimistic attitude</li></ul>Preferred Qualifications<ul><li>2+ years' experience managing payments products</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?About American Express Global Merchant &amp; Network Services (GMNS) Global Merchant &amp; Network Services (GMNS) powers the American Express global payments network, enabling more than $1.7 trillion in annual spend across 170+ markets. Within GMNS, the Network &amp; Acquirer Solutions (NAS) team sits at the center of the enterprise—driving products, capabilities, and partnerships that enable merchants, acquirers, ISVs, and payment facilitators to connect to the American Express Network with speed, scale, and reliability.As part of our multi-year Acquirer Platform Transformation (APT), we are modernizing the way partners integrate with our products and services. The rise of platforms, intermediaries, PayFacs, and commerce ecosystems demands that we deliver a simpler, faster, and more unified developer and integration experience. This is a top strategic priority for GMNS.Role Summary Reporting to the Vice President of Acquirer Platform Transformation, the Vice President, Value Delivery Product will lead a newly created product team responsible for designing the future of how external acquiring partners and customers connect with American Express and experience GMNS value-added-services.This leader will define the vision for a new, API-first integration layer, architect a world-class developer experience and portal, and build a unified and streamlined journey for merchants, ISVs, PayFacs, and acquirers integrating with AXP solutions. This includes driving product strategy, defining the roadmap, gathering business and customer requirements, shaping go-to-market plans, and measuring adoption and customer success. This role will also have responsibility for identifying opportunities within the Acquirer Platform Transformation (APT) roadmap to deliver incremental value to GMNS customers more efficiently and effectively by designing future-proofed solutions that work effectively across commercial constructs, markets, and products.&nbsp;The ideal candidate brings deep platform product leadership experience, understands modern integration patterns, and can bridge business, product, engineering, and partner needs to build an ecosystem that is intuitive, scalable, and developer-centric. Key ResponsibilitiesVision &amp; Strategy •&nbsp;&nbsp;&nbsp;&nbsp;Define and champion the strategic vision for an API-first integration layer and next-generation developer experience for acquiring partners. •&nbsp;&nbsp;&nbsp;&nbsp;Establish a long-term platform strategy that simplifies partner integrations and enhances access to AXP products and services. •&nbsp;&nbsp;&nbsp;&nbsp;Evaluate market and technology trends—across fintech, acquiring, and platform ecosystems—and incorporate emerging best practices into the product roadmap. •&nbsp;&nbsp;&nbsp;&nbsp;Shape the future of both existing and emerging acquiring models (e.g., Payment Designation) through a modern, unified integration experience.Product Ownership &amp; Roadmap Delivery •&nbsp;&nbsp;&nbsp;&nbsp;Own the end-to-end product lifecycle for the integration layer, including API taxonomy, standards, documentation, onboarding flows, testing environments, and certification processes. •&nbsp;&nbsp;&nbsp;&nbsp;Develop a multi-year roadmap aligned with GMNS priorities, partner needs, and APT architectural direction. •&nbsp;&nbsp;&nbsp;&nbsp;Translate complex business and technical requirements into clear product specifications and partner-friendly experiences. •&nbsp;&nbsp;&nbsp;&nbsp;Partner with engineering, architecture, and design teams to drive prioritization, execution, and delivery.Developer &amp; Partner Experience •&nbsp;&nbsp;&nbsp;&nbsp;Lead the creation of an intuitive developer portal that supports API discovery, documentation, sandbox testing, analytics, and lifecycle management. •&nbsp;&nbsp;&nbsp;&nbsp;Conduct user research with developers, product managers, solution architects, and external partners to ensure the experience is simple, modern, and competitive. •&nbsp;&nbsp;&nbsp;&nbsp;Establish and refine KPIs such as integration time, partner satisfaction, platform adoption, activation rates, and performance metrics. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure the integration experience is consistent, scalable, and enables rapid access to AXP capabilities. Cross-Functional Leadership •&nbsp;&nbsp;&nbsp;&nbsp;Build strong relationships across GMNS, Enterprise Digital &amp; Data Solutions, Technology, Risk, Compliance, and Commercial teams to ensure alignment and execution. •&nbsp;&nbsp;&nbsp;&nbsp;Serve as the primary product voice for the integration strategy, driving clarity, influencing at all levels, and aligning multiple stakeholders around a common roadmap. •&nbsp;&nbsp;&nbsp;&nbsp;Partner with commercial and partner management teams to develop go-to-market approaches that drive adoption and simplify customer engagement.Team Leadership •&nbsp;&nbsp;&nbsp;&nbsp;Build, lead, and mentor a high-performing product organization with a culture of innovation, customer centricity, and collaborative execution. •&nbsp;&nbsp;&nbsp;&nbsp;Provide clear prioritization, resourcing guidance, and coaching to ensure successful delivery against strategic goals.Industry &amp; Internal Expertise •&nbsp;&nbsp;&nbsp;&nbsp;Act as a subject matter expert for acquiring integrations, global partner models, and emerging platform trends. •&nbsp;&nbsp;&nbsp;&nbsp;Empower internal teams—especially commercial organizations—with the tools, knowledge, and product narratives they need to serve customers effectively.Required Qualifications•&nbsp;&nbsp;&nbsp;&nbsp;Proven experience as a senior product leader, ideally in platform, API, developer experience, fintech, or acquiring ecosystems. •&nbsp;&nbsp;&nbsp;&nbsp;Deep understanding of modern integration architectures (REST APIs, eventing, Webhooks, SDKs, sandbox environments, versioning). •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated success defining and delivering large-scale, multi-year platform transformations. •&nbsp;&nbsp;&nbsp;&nbsp;Strong ability to translate complex technical concepts into clear product strategies and customer-centric solutions. •&nbsp;&nbsp;&nbsp;&nbsp;Exceptional stakeholder management and leadership presence, with demonstrated influence at senior executive levels. •&nbsp;&nbsp;&nbsp;&nbsp;Track record of building high-performing, diverse product teams and leading through ambiguity and change. •&nbsp;&nbsp;&nbsp;&nbsp;Strong commercial and financial acumen; able to build business cases and evaluate platform revenue opportunities. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication skills, both written and verbal, with the ability to simplify complexity and inspire teams.Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Vice President, Value Delivery Product

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success.The U.S. Consumer Services and Membership Digital Experiences Technology team (USCDT) brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), marketing and advertising technology, enterprise communications, travel and lifestyle, and dining technology. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.&nbsp;American Express Global Dining brings together world-class experiences through platforms like Resy, Tock, and Rooam, creating seamless connections between diners, restaurants, and the broader Amex Membership ecosystem. You’ll help shape the future of how people discover, book, and enjoy dining worldwide.Responsibilities<ul><li>Contribute to the design, development, testing, deployment, and maintenance of frontend features and user interfaces.</li><li>Build reliable, performant, and accessible web experiences using modern frontend frameworks.</li><li>Make consistent, high-quality engineering contributions with limited oversight.</li><li>Participate in shared team responsibilities, including:<ul><li>Frontend code reviews</li><li>Bug fixes and production issue analysis</li><li>Dependency upgrades, refactoring, and UI performance improvements</li></ul></li><li>Collaborate closely with product managers, designers, and fellow engineers to deliver intuitive and user-focused experiences.</li><li>Write reliable, maintainable code using standard development practices, tooling, and documentation.</li><li>Debug software components across the stack, identify root causes, and help drive fixes.</li><li>Develop and maintain automated tests (unit, integration, and/or end-to-end).</li><li>Contribute to improvements in team processes, frontend tooling, accessibility standards, and engineering quality.</li><li>Adhere to security, compliance, and operational best practices.</li></ul>What We’re Looking For<ul><li>Bachelor’s degree in computer science, computer engineering, or equivalent practical experience.</li><li>2+ years of software development experience in a professional environment.</li><li>Experience with JavaScript/TypeScript, web fundamentals (HTML/CSS), and common frontend frameworks.</li><li>Familiarity with accessibility standards, performance optimization, and modern UI patterns.</li><li>Familiarity with modern development tools and practices (version control, CI/CD, automated testing).</li><li>Ability to reason about the full web application stack—from frontend behavior to backend interfaces and production environments—even without deep expertise in all areas.</li><li>Experience working with algorithms, data structures, and APIs.</li><li>Solid debugging and problem-solving skills, with an interest in improving code quality and user experience.</li><li>Strong communication and collaboration skills, especially with cross-functional partners.</li><li>Commitment to continuous learning and the adoption of new technologies and engineering practices.</li></ul>Technologies You May Work With<ul><li>Frontend: React, TypeScript, JavaScript, HTML/CSS, Node.js</li><li>Backend: Java, TypeScript, Python</li><li>APIs / Databases: REST, GraphQL, MySQL, Postgres, MongoDB, Redis &nbsp;</li><li>Infrastructure: Docker, Kubernetes, Linux</li><li>CI/CD &amp; Dev Tools: Git, GitHub Actions, Jenkins</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Software Engineer - JavaScript, TypeScript - Global Dining

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Positions in Risk Management lead the development of credit, operational, enterprise, and fraud policies designed to profitably grow the portfolio, while ensuring excellent customer experience. These policies utilize mathematical models and other techniques to understand and predict customer behavior. At the manager level, the employee does not have a people leadership role but is often viewed as an emerging expert in the field. Focuses on resolution of complex problems. Conducts analyses, recommends changes to policies, and establishes procedures that affect immediate organization.This position is part of Credit and Fraud Risk Organization, focused on Commercial New Accounts Underwriting.&nbsp;The role brings an exciting opportunity to innovatively define Client and Card Member Onboarding experience while reducing the early tenure credit losses for Middle to Large and Global Clients. The role is highly visible and will require strong collaboration across a variety of functions, including but not limited to Risk, Technology, Decision Science, Product, Marketing, Sales etc to develop best in class strategies and capabilities to support our customers.Specific responsibilities include:<ul><li>Own end to end capability roadmap for transformation of existing Client acquisition journeys</li><li>Conduct data analysis for quantitatively designing profitable Client/Card Member acquisition frameworks and strategies with a keen&nbsp;focus&nbsp;on portfolio growth</li><li>Manage data strategy, data contribution policy, and relationships with strategic third-party data providers.</li><li>Identify, evaluate, and integrate new data sources and capabilities into decision-making</li><li>Lead with an external focus, track developments in the marketplace to understand industry best practices</li><li>Develop and continuously enhance policies, processes, and controls for mitigating credit risk exposure and preventing fraud</li><li>Continuously monitor new account performance and react quickly to potential/emerging issues</li><li>Collaborate with colleagues across the enterprise to leverage partnerships, data, and services to drive innovative solutions to business challenges</li><li>Maintain an effective control environment and respond to operational breakdowns with discipline</li><li>Effectively communicate strategies to a broad spectrum of audience including senior leadership</li><li>Drive operational excellence and ensure full compliance with regulatory requirements</li></ul>Qualifications<ul><li>Advanced degree (e.g., MS, PhD, or MBA) in a quantitative field such as Econometrics, Statistics, Mathematics, Operations Research, Engineering, or Computer Science</li><li>Advanced degree is preferred but not required given a suitable combination of formal education and work experience</li><li>Credit/Fraud risk management experience and understanding of credit lifecycle is preferred</li><li>Blend of analytical skills, process expertise, project management, and relationship-building skills</li><li>Ability to handle large datasets using SAS, SQL, R, Python or another similar programming language</li><li>Thought leadership and solution-oriented mindset</li><li>Ability to think strategically and apply both quantitative methods and business insights to drive results</li><li>Ability to build strong relationships in a cross-functional environment</li><li>Clear, effective written and oral communication skills</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Manager-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Operational Resilience is the ability of an organization to withstand, adapt to, and recover from unexpected disruptions such as cyberattacks, natural disasters or technical failures.&nbsp;It extends beyond business continuity by addressing both internal and external risks that could impact the delivery of products or services. Operational Resilience involves anticipating potential disruptions, strategizing preventive measures, and ensuring the organization can continue serving its customers without interruption during such events.Operational Resilience program is part of the Business Continuity Management (BCM) team in Enterprise Shared Services (ESS) at American Express.&nbsp; This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities to safeguard employees, customers, and products and services.&nbsp;The team coordinates planning and preparedness for potential service disruptions and other crises. The team also coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness, and drives after-action crisis analyses and reporting for senior leaders.As the Manager of Operational Resilience, you will be part of a team of professionals assisting to design and implement the operational resilience program across the enterprise, to be compliant with interagency guidance on operational resilience. In addition, you will also be responsible for supporting crisis monitoring and reporting for potential enterprise operational disruptions and crisis response for actual disruptions.KeyResponsibilities but not limited:<ul><li>Collaborate with various stakeholders to develop and implement the Operational Resilience framework, including but not limited to:<ul><li>Creation and maintenance of procedures, and standards.</li><li>Engage in depth reviews to establish and maintain the Critical Business Services (CBSs) including mapping of dependencies to locations, people, third parties, and systems, and defining impact tolerance levels for potential outages.</li><li>Conduct resilience assessing initiates - including Critical Business Services scenario testing, in collaboration with the CBS owner and related operational programs, such as Information Security, Information Technology, Operational Risk and Third Party Risk Management.</li><li>Serve as trusted advisor, offering constructive feedback and challenge resilience plans.</li><li>Support Operational Resilience reporting to required committees and AXP Board.</li></ul></li><li>Partner with operational resilience teams in international markets to ensure consistent implementation of operational resilience framework.</li><li>Stay updated on industry trends and evolving global regulatory requirements around Operational Resilience.</li></ul>Minimum Qualifications:<ul><li>Minimum of 5–7 years of experience in operational resilience, business continuity, crisis management, or operational risk.&nbsp;</li><li>In-depth understanding of regulatory expectations related to operational resilience (e.g., regulatory frameworks from the OCC).</li><li>Strong project management and organizational skills, with ability to drive initiatives across multiple business lines.</li><li>Excellent communication and stakeholder management skills, including experience presenting to senior leadership.</li><li>Demonstrated ability to analyze complex processes, identify critical dependencies, and design practical resilience solutions.</li></ul>Preferred Qualifications:<ul><li>Master’s degree in business administration, Risk Management, or a related discipline.</li><li>Professional certifications such as BCI (Business Continuity Institute), Disaster Recovery International Institute – DRII certification (e.g. CBCP), &nbsp;ISO 22301 Lead Implementer, or CISSP/CISM for those with a technology focus.</li><li>Experience in enterprise-level resilience strategy development, ideally within financial services or other regulated industries.</li><li>Strong understanding of emerging risks, third-party risk management, and critical service mapping.</li><li>Proven ability to partner with cross-functional teams (Technology, Risk, Compliance, Operations) to embed resilience principles.</li><li>Familiarity with data analytics and reporting tools to assess and monitor operational resilience performance metrics.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express Credit &amp; Fraud Risk is a place to create, innovate, and collaborate, to push the boundaries on providing a world-class customer experience. Credit &amp; Fraud Risk colleagues are the industry’s most innovative thinkers and creative problem solvers with access to cutting edge tools and one of the world’s most valuable datasets. You’ll have the power to identify insights and actions that can have a meaningful impact on our customers and our business.The successful candidate will join the Banking Onboarding CBO Risk team, which is a team of highly skilled professionals that defines policy and procedures, designs strategy, partners in building banking capabilities, and develops monitoring controls.This position would participate in foundational controls and processes compliant with Banking regulations, for commercial and consumer banking programs.&nbsp; In this role, you will collaborate with the multiple partners including product teams, legal, compliance, servicing operations, Digital Banking platform, technology, vendors, and capabilities teams.&nbsp;Successful candidates implement compliant strategies that drive great customer experience and offer robust fraud and credit controls.Key responsibilities include:<ul><li>Risk Management Strategy: Design and execute risk management strategies for American Express Deposit Products, monitor growth and trends in the portfolio, and evaluate new data sources to enhance Credit &amp; Fraud risk strategies.</li><li>Execution of risk-related policies, procedures, and strategic initiatives: Critically evaluate our risk-related policies and procedures and drive execution of the next generation of improvements and strategic initiatives.</li><li>Driving profitable growth: Work with Capabilities, Product, Compliance and Servicing partners to ensure timely execution of risk controls.</li></ul>Qualifications:<ul><li>Understanding of consumer and commercial banking credit &amp; fraud analysis. Background/ experience in analytics preferred.</li><li>Fluency with data manipulation tools like Python, Tableau, or SQL plus experience in data-driven decision making strongly preferred.</li><li>Logical, consultative, and adaptive to changing conditions.</li><li>Able to work in a very dynamic environment.</li><li>Strategic thinking, ability to work independently, prioritize in real-time and excellent communication skills.</li><li>MBA/MS or advanced degree preferred.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.This role is responsible for shaping integrated, insight-led creative strategy that drives connected customer experiences across platforms. Partnering with creative, marketing and cross-functional teams, the Creative Strategist develops innovative, data-informed creative, content and channel briefs that guide campaign development and execution.&nbsp;The role requires a strong understanding of brand, digital, and emerging platforms, along with a deep knowledge of the competitive landscape, category dynamics and key business challenges. The ideal candidate is creative, collaborative, and self-directed, with the ability to build strong relationships across internal teams and agency partners.&nbsp;Key Responsibilities<ul><li>Contributes to the development of best-in-class messaging across various platforms (digital, email, social, etc.) and programs that meet user needs and support measurable business outcomes&nbsp;</li><li>Help shape brand and product positioning, campaign briefs, comms plans, consumer journeys, and activation frameworks that guide creative execution across channels and touchpoints&nbsp;</li><li>Translate data, analytics, and research into compelling insights and narratives that inform creative territories, messaging frameworks, and content strategy&nbsp;</li><li>Conduct internal and external audits of competitive offerings, platforms, journeys, and content experiences (including competitor and category reviews), synthesizing findings into clear strategic implications, optimizations, and/or test ideas&nbsp;</li><li>Partners closely with internal stakeholders to build trust and contribute as a&nbsp;&nbsp;&nbsp; strategic collaborator across initiatives&nbsp;</li><li>Confidently present strategies, insights, and creative briefs in both small and large forums, helping stakeholders understand the “why” behind our strategic recommendations&nbsp;</li><li>Collaborates with creative and cross-functional partners to ensure strategy is clear, actionable, and aligned through execution&nbsp;</li><li>Brings a strong point of view on culture and consumer behavior with a natural curiosity that shows up in trend monitoring, audience exploration and thoughtful questioning of briefs&nbsp;</li></ul>Minimum Qualifications<ul><li>3-5 years of relevant work experience in agency and/or client-side creative strategy roles, with direct exposure to integrated and campaign-based work&nbsp;</li><li>Demonstrated experience contributing to messaging/content strategies across multiple platforms and customer touchpoints, including 360 campaigns, digital content, social, and video&nbsp;</li><li>Proven experience analyzing and synthesizing complex research, performance data, and competitive audits to draw clear strategic implications&nbsp;</li><li>Strong analytical and problem-solving skills, with the ability to navigate ambiguity and complex concepts to partners and stakeholders&nbsp;</li><li>Strong project management skills with the ability to manage multiple workstreams and adapt in a fast-paced, dynamic environment&nbsp;</li><li>Ability to develop and socialize thoughtful points of view on industry, culture and consumer behavior&nbsp;</li><li>Working knowledge of measurement frameworks, KPIs and attribution as they relate to marketing and communications.&nbsp;</li><li>Experience partnering with creative teams to support strategy development through execution&nbsp;</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Creative Strategist

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.&nbsp;&nbsp;&nbsp;Resy sits within American Express Global Dining, part of the U.S. Consumer Services organization.The team is responsible for reimagining hospitality and redefining the way restaurants and diners connect through a single network.Interested in joining our team of restaurant-obsessed explorers? Right this way.&nbsp;&nbsp;ABOUT THE ROLE:We are seeking a strategic, collaborative, and customer-focused Director, Global Dining Product Marketing. Reporting to the Vice President, Global Dining Venue &amp; Product Marketing, this leader will define how we position, market, and merchandise our digital products to restaurant and hospitality partners — ensuring strong feature adoption, product utilization, and business impact.The Director will partner closely with Global Dining Product and Business Development, Growth &amp; Retention Marketing, and Sales teams to shape go-to-market strategies and ensure every feature and capability is effectively launched and communicated to venues. This leader will also oversee the development of product narratives, enablement materials, and marketing assets that help venues understand and realize the full value of the Resy and Tock platforms, backed by American Express.Key Responsibilities:Product Marketing Strategy &amp; Positioning<ul><li>Define the product marketing strategy and positioning across Resy and Tock, ensuring a clear and differentiated story for each platform and its capabilities.</li><li>Develop messaging frameworks and value propositions that communicate how our digital tools help restaurants and hospitality venues grow and operate more efficiently.</li><li>Collaborate with Product and Design teams to ensure customer insights and market needs inform product development and go-to-market priorities.</li><li>Partner with cross-functional marketing and communications teams to ensure consistent, compelling storytelling across all B2B touchpoints.</li></ul>Go-to-Market &amp; Feature Launches<ul><li>Lead go-to-market (GTM) strategy and execution for new products and features — from positioning and launch planning to post-launch measurement.</li><li>Develop launch frameworks, playbooks, and campaign plans that support adoption goals across different venue segments and markets.</li><li>Partner with Product and Lifecycle Marketing to ensure feature launches are integrated into venue communications and educational programs.</li><li>Oversee the creation of marketing assets, content, and in-product merchandising that highlight new feature value and drive venue engagement.</li></ul>Adoption, Enablement &amp; Insights<ul><li>Drive product adoption and engagement among venue partners through strategic campaigns, education, and enablement.</li><li>Oversee development of sales and partner enablement materials, including product one-pagers, decks, FAQs, and launch toolkits.</li><li>Collaborate with Sales and Customer Success teams to ensure consistent product storytelling and effective training on new features.</li><li>Partner with the Operations, Insights &amp; Planning teams to monitor adoption metrics, campaign performance, and customer feedback to continuously refine product positioning and go-to-market strategy.</li></ul>Leadership &amp; Collaboration<ul><li>Build and lead a high-performing product marketing team, developing strong go-to-market expertise and cross-functional collaboration skills.</li><li>Serve as the key connector between Product, Marketing, and Sales to ensure alignment on feature readiness, launch timing, and success metrics.</li><li>Represent the voice of the venue across the organization, ensuring product and marketing decisions reflect partner needs.</li></ul>Qualifications:<ul><li>8-10 years of experience in product marketing, go-to-market strategy, or B2B marketing, ideally within a SaaS, technology, or marketplace environment.</li><li>Proven success leading product marketing functions, including positioning, messaging, launch strategy, and adoption marketing.</li><li>Deep understanding of go-to-market frameworks and experience driving measurable product engagement and feature adoption.</li><li>Strong partnership skills with Product, Sales, and Design teams; adept at translating product complexity into clear, compelling marketing stories.</li><li>Experience developing and managing enablement programs and marketing assets for customer-facing teams.</li><li>Excellent leadership, communication, and presentation skills.</li><li>Familiarity with the restaurant and hospitality industry, with an understanding of operator needs and motivations preferred.</li><li>Highly organized, strategic, and comfortable managing multiple priorities in a fast-paced environment.</li><li>Ability to inspire, develop, and drive impact through a high-performing team.</li></ul>You’ll Thrive in This Role If You:<ul><li>Are passionate about restaurant and hospitality venues and / or adjacent business verticals.</li><li>Are passionate about connecting great products to customer value through thoughtful, effective marketing.</li><li>Love leading teams that bridge the gap between product development and customer understanding.</li><li>Enjoy building and scaling new marketing capabilities in a fast-paced, collaborative environment.</li><li>Excel at crafting messaging that inspires adoption and drives results.</li><li>Are motivated by helping restaurants and hospitality venues thrive through innovation and technology within the American Express Global Dining Network.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

361 Full Time Jobs in Bronx, NY 10465, USA