field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The American Express Global Financial Crimes Compliance (GFCC) function provides second-line policy, framework, oversight and control solutions to meet the Company’s legal, regulatory and risk management mandates in connection with Anti-Money Laundering (AML) and Counter Terrorism Financing (CTF), Sanctions and Anti-Bribery and Corruption.The GFCC portfolio comprises all aspects of the Company’s first and second-line financial crime risk management (FCRM) activities, including all lines of businesses in the United States and both proprietary non-proprietary global markets.Reporting to the Global Head of Head of the Transaction Monitoring (TM), the Head of Transaction Monitoring Design (VP) will oversee the global design, enhancement, governance, and optimization of transaction monitoring rules across the enterprise. This individual will manage a cross-functional team focused on ensuring the effectiveness, efficiency, and regulatory compliance of the TM program. This is a critical leadership role within GFCC, requiring strong domain expertise in AML compliance, advanced understanding of data and rule logic, data science and analytics, technology, and a track record of operational execution within the financial services industry.Responsibilities·Support the Global Head of TM in executing the GFCC transaction monitoring program, including coverage assessments, typology inventory, the design and implementation of rules, scenarios, models, advanced technologies (including AI) and other TM tools and methods·Monitor and control rule changes to ensure alignment with regulatory expectations, internal policies, and evolving risk typologies; develop and monitoring controls to ensure rule changes are implemented as designed·Drive and implement strategic enhancements to rule coverage through risk-based analysis and tuning·Prepare and contribute to regulatory engagement materials and meetings in connection with the TM program’s design, governance, and effectiveness.·Collaborate closely with key stakeholders including the Financial Crimes Compliance Surveillance Unit, U.S. Investigations unit, Threat Assessment Group, Financial Crimes Data Science and Analytics Center of Excellence, Technology, Operations, Model Risk Management, and Business Line Compliance.·Establish and maintain comprehensive documentation, metrics, and controls around rule performance, thresholds, and alert quality.·Support and coordinate activities related to regulatory exams, audits, and internal reviews related to transaction monitoring design and governance.·Supervise and guide a global team of rule designers, data analysts, and compliance professionals supporting program execution.·Under guidance from the Global Head of AML and Head of TM, support training of GFCC TM team, the FC Data Science CoE and other stakeholders in TM methodologies and best practices, including with respect to advanced technologies·Provide expert recommendations to coverage and technology solutions, including business requirements and vendor selection·Maintain awareness of industry developments and regulatory expectations in AML transaction monitoring and financial crimes detection.·Foster a culture of accountability, transparency, and continuous improvement.Minimum Qualifications·8+ years of experience in Financial Crimes Compliance, AML transaction monitoring, or related risk management roles in a large global financial institution.·Proven expertise in AML transaction monitoring systems, typology translation, alert generation, and tuning.·Strong knowledge and understanding of global regulatory expectations.·Demonstrated ability to lead cross-regional and cross-functional teams.·Strong communication and influencing skills; ability to interact with senior executives and regulators.·Bachelor’s degree or equivalent experience is required; advanced degree in a related field (e.g., Law, Business, Data Science) preferred.Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Head of Transaction Monitoring Design

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Dining Implementation team is seeking an Implementation Associate to play a vital role in the successful onboarding of partners. This role supports the Implementation team by managing the creation of new venue builds, assisting with data imports, and overseeing the technical and operational aspects of onboarding. The Implementation Associate will also provide operational and analytical support to internal teams. The ideal candidate is detail-oriented, a strong communicator, and skilled in problem-solving and managing multiple priorities in a fast-paced environment.&nbsp;Key Responsibilities&nbsp;&nbsp;&nbsp;<ul><li>Support Onboarding: Assist Implementation Specialists and Managers with the end-to-end onboarding process for new partners, ensuring timely and accurate setup of venues, partner surveys, and training resources across systems.&nbsp;</li></ul><ul><li>Venue Configuration: Manage the creation and configuration of new venue builds, ensuring all data, settings, and integrations are accurate and aligned with partner requirements.&nbsp;</li></ul><ul><li>Cross-Functional Collaboration: Partner closely with internal teams (Sales, Partner Success, Product Operations, Support, and Benefit Operations) to ensure smooth and transparent communication throughout onboarding.&nbsp;</li></ul><ul><li>Data Imports &amp; Centralization: Support the centralization of import processes by collaborating with the Imports team to validate partner data, troubleshoot import errors, and ensure clean data migration.&nbsp;</li></ul><ul><li>Process Improvement: Identify and implement improvements to streamline import workflows, reduce onboarding time, and minimize errors.&nbsp;</li></ul><ul><li>Operational Efficiency: Identify opportunities to enhance workflows and optimize the overall partner onboarding experience.&nbsp;</li></ul><ul><li>Training &amp; Enablement: Own the creation and maintenance of training videos and partner resources, including scripting, recording, and updating materials as needed.&nbsp;</li></ul><ul><li>Operational Support: Provide assistance with miscellaneous operational tasks (e.g., data transfers, RASC submissions, or reporting) as needed.&nbsp;</li></ul><ul><li>Churn Tracking: Support the partner churn process to ensure accurate tracking and operational efficiency.&nbsp;</li></ul>Who We’re Looking For&nbsp;&nbsp;<ul><li>Bachelor’s Degree required&nbsp;</li></ul><ul><li>1–3 years of experience in implementation, operations, or a related field (hospitality or SaaS experience preferred)&nbsp;</li></ul><ul><li>Strong attention to detail with the ability to manage multiple priorities and meet deadlines in a fast-paced environment&nbsp;</li></ul><ul><li>Excellent communication, organization, and problem-solving skills&nbsp;</li></ul><ul><li>Demonstrated project management experience (e.g., leading meetings, tracking progress, providing status updates, managing risks/issues)&nbsp;</li></ul><ul><li>Comfortable working cross-functionally and adapting to evolving processes and systems&nbsp;</li></ul><ul><li>Experience analyzing data and responding to ad hoc partner or internal requests&nbsp;</li></ul><ul><li>Familiarity with hospitality industry terminology and operations&nbsp;</li></ul><ul><li>Proficiency in Google Workspace and Excel; experience with Salesforce preferred&nbsp;</li></ul><ul><li>Strong work ethic, professionalism, and interpersonal skills with a collaborative approach&nbsp;</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Implementation Analyst, Global Dining

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We are seeking a Senior Data Architect (Data Virtualization &amp; CCaaS) to design and deliver scalable, secure, and future-ready data solutions. The ideal candidate will have hands-on experience in building hybrid on-premises and cloud architectures, driving data virtualization initiatives, and modernizing contact center ecosystems (CCaaS). This role requires strong technical expertise, strategic thinking, and collaboration across multiple teams to enable seamless data integration, analytics, and operational excellence.Key Responsibilities:<ul><li>Architect hybrid data solutions that seamlessly integrate on-premises and cloud platforms, enabling coexistence between legacy and modern systems.</li></ul><ul><li>Lead data migration and modernization initiatives by analyzing existing contact center environments—including data structures, dependencies, and integration points—and developing comprehensive migration strategies, timelines, and risk mitigation plans for transitioning from on-premises to cloud platforms.</li></ul><ul><li>Design and implement scalable data architectures—including virtualization frameworks, federated data access layers, and real-time integration pipelines—aligned with enterprise data strategy, governance, and performance standards.</li></ul><ul><li>Develop and maintain unified data models and semantic layers, defining canonical data models, data contracts, and transformation rules to ensure interoperability, schema compatibility, data integrity, and consistent enterprise-wide analytics.</li></ul><ul><li>Implement and enforce data governance, security, and access control policies across virtualized and hybrid environments.</li></ul><ul><li>Establish non-functional requirements including scalability, resilience, security, compliance, performance, and disaster recovery.</li></ul><ul><li>Collaborate closely with data engineers, analysts, architects, product managers, and business stakeholders to deliver unified and actionable data solutions.</li></ul><ul><li>Provide technical leadership through code reviews, mentorship, and continuous process improvement.</li></ul><ul><li>Stay current with industry trends and emerging technologies in CCaaS platforms such as Five9, Google CCAI, and Amazon Connect.</li></ul><ul><li>Contribute to cross-functional initiatives, innovation sessions, and knowledge-sharing activities to foster continuous improvement.</li></ul><ul><li>Implement and manage CI/CD pipelines for data and application delivery.</li></ul><ul><li>Apply banking data domain expertise to design and optimize data engineering and integration solutions.</li></ul><ul><li>Demonstrate strong analytical and problem-solving abilities to troubleshoot and resolve complex technical challenges effectively.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor’s degree in computer science or related field with 10+ years of experience in designing, building, and managing contact center and enterprise data platforms.</li></ul><ul><li>Expert in Contact Center technologies, with deep knowledge of Genesys (InfoMart, GAAP, GIDB, SpeechMiner) and hands-on experience with CCaaS platforms such as Five9, Google CCAI, or Amazon Connect.</li></ul><ul><li>Proficient in data engineering and architecture—skilled in SQL, data modeling, ETL/ELT pipeline design, and data warehousing using BigQuery or similar platforms.</li></ul><ul><li>Experienced in real-time and event-driven data processing, leveraging Kafka, Google Pub/Sub, or AWS Kinesis, with strong programming skills in Python and automation scripting.</li></ul><ul><li>Versatile in data systems and integration, including API-based ingestion (REST, SOAP, webhooks), RDBMS/NoSQL databases (Oracle, PostgreSQL, MongoDB, Cassandra), and data virtualization tools like Denodo or BigQuery Omni.</li></ul><ul><li>Demonstrated leadership, analytical, and problem-solving abilities, with proven success in Agile environments, strong stakeholder collaboration, and a continuous drive for innovation and performance optimization.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Software Engineer - Contact Center Technologies

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As the Senior Manager of Global Prospect and Brand Insights within the Global Brand Strategy and Insights (GBSI) Measurement Insights team, you will play a pivotal role in shaping how we understand and act on brand sentiment worldwide - delivering actionable insights that guide strategy, marketing, and customer experience decisions across markets and business units.Primary Responsibilities Include:<ul><li>Leading the global brand measurement survey program, ensuring methodological rigor, alignment with business strategy, and actionable outputs.</li><li>Identifying and championing new, innovative approaches to brand measurement and analysis – evolving the program to take advantage of emerging technologies.</li><li>Delivering clear insights on customer needs and values, and defining opportunities for American Express in the marketplace.</li><li>Partnering across markets and business units, ensuring impact of insights by tailoring approach to meet diverse stakeholder needs.</li><li>Collaborating with internal and agency partners to advance reporting automation and online tools that enable broad access to performance metrics and analyses.</li><li>Managing agency partners to ensure data quality, timeliness of results, and operational and cost efficiency.</li></ul>Minimum Qualifications:<ul><li>Proven Research Expertise: 7+ years in consumer insights, market research, or related roles. Hands-on experience designing, managing, and analyzing complex global research programs. Proficiency in quantitative and experimental research methods. Ability to identify and resolve methodological or data quality issues proactively.</li><li>Growth &amp; Innovation Mindset: Thrives in a dynamic, evolving environment, continuously learning and leveraging emerging technology to optimize methodologies and enhance impact.</li><li>Insightful Storytelling: Skilled at translating data into compelling, actionable recommendations. Strong written, visual, and verbal presentation skills. Comfortable with statistical methods (significance testing, segmentation, regression/driver modeling).</li><li>Leadership &amp; Collaboration: Demonstrates resilience, flexibility, and solutions-orientation. Strong organizational skills. Effective at influencing and collaborating across complex stakeholder networks.</li><li>Education: Bachelor’s degree required (Marketing, Business, Psychology, Social Sciences, or related field).</li></ul>Preferred Qualifications:<ul><li>Combination of research vendor/agency and client-side experience.</li><li>Post-graduate degree in marketing, market research, or related discipline.</li><li>Experience leading large-scale customer sentiment or brand health measurement programs (e.g., NPS, Brand Tracking).</li><li>Skilled with data visualization and survey platforms (Qualtrics, Tableau, or similar).</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Global Prospect and Brand Insights

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Role: Director, Corporate Affairs &amp; CommunicationsReporting to Vice President, Corporate Affairs &amp; Communications, Travel &amp; Leisure Services and Strategic PartnershipsWe are hiring for a communications professional to join the American Express Corporate Affairs and Communications team to work across our Consumer Travel business.&nbsp;We are looking for a colleague who will be a dynamic, creative, and detail-oriented communications expert with stellar executive management, and excellent writing skills.This role will support American Express Travel, one the largest consumer travel booking platforms in the world. Reporting to a Vice President in Corporate Affairs &amp; Communications, this person will provide counsel to key executives and business partners, create and execute proactive media and influencer marketing strategies, and manage issues to protect and enhance the American Express and American Express Travel brands. The Director will work closely with press on behalf of the business and should have strong media relations skills with an understanding of how to sell a story.&nbsp;The Director will collaborate with a variety of American Express colleagues from senior leaders to strategic partners, as well as marketing, product, sales, and internal communications teams. The Director will create and execute thought leadership and executive visibility programs.As a skilled writer, the director should know how to communicate clearly and effectively, without the use of jargon or hyperbole, to capture the curiosity of the reader.&nbsp;The ideal candidate will be a creative thinker with experience in consumer communications including media relations, influencer marketing, social media campaigns, executive visibility, colleague communications and industry events. Responsibilities include but are not limited to:<ul><li>Develop and implement overarching communications strategies, approaches, and content to further business objectives; including clear, concise, and compelling writing tailored to relevant audiences and channels. Communications initiatives will support the business goals of American Express Travel, including driving awareness of the value of Membership and travel industry leadership.</li><li>Provide communications counsel to executives and support their external communications needs; provide crisis communications support when needed.</li><li>Lead media relations, social influencer campaigns and executive visibility efforts inclusive of all writing: key messages, talking points, Q&amp;A, press releases and social posts.</li><li>Identify unique and newsworthy opportunities to promote American Express Travel; develop strong relationships with press and the travel industry.</li><li>Maintain awareness of industry-level and competitor news, keeping teams informed and providing relevant insights, and collaborating with industry partners.</li><li>Manage select senior executives’ LinkedIn presence, including advising on the right content for the channel and writing copy to amplify announcements and company news.</li><li>Support involvement with key industry engagement groups and conferences, ensuring American Express has a public voice on industry trends and topics.</li><li>Help oversee and manage U.S.-based PR agency.</li><li>Collaborate across CA&amp;C to support enterprise-wide communications initiatives.</li><li>Represent American Express as a spokesperson responding to media inquiries.</li><li>Measure and report on results of communications efforts, including key learnings and areas of opportunity.</li></ul>Qualifications:<ul><li>8-10 years of public relations experience preferred; a mix of in-house and PR agency experience a plus.</li><li>Experience with developing and executing successful communications strategies.</li><li>Experience counseling top executives and driving their communications needs, with proven ability to influence, drive news and manage issues, as needed.</li><li>Strong strategic and creative thinker and problem solver, with proven experience leading winning communications strategies and plans.</li><li>Superior written, verbal and media relations skills, with proven media relations results.</li><li>Creativity in developing and managing stories with national, local and trade press.</li><li>Proven experience in managing PR agencies and/or teams across multiple budgets.</li><li>Needs to be a self-starter, strong collaborator, good project manager, and able to work independently, while operating as an adaptable team player and adhering to policies and deadlines.</li><li>Demonstrated ability to learn quickly and a willingness to take charge and drive results; organized with the ability to oversee multiple projects at any given time; strong attention to detail.</li><li>Ability to deal with confidential information without exception.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director, Corporate Affairs & Communications

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Colleague Experience Group (CEG, formerly HR) is focused on providing a great colleague experience every day. Our mission is to obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. Within CEG, the Colleague Services (CS) organization plays a critical role in providing outstanding services, capabilities, data, and insights to enable that great colleague experience. The&nbsp;Colleague Product Management (CPM)&nbsp;team within CS leads the strategy, development, and delivery of digital products that power the colleague experience across the enterprise.How will you make an impact in this role?This role is designed to ensure our strategic CEG platforms — including Oracle HCM Fusion and other third-party solutions — run reliably, scale securely, and deliver value at pace. You will work with SREs, Technology Operations, and Engineering leaders bringing a product mindset to how our enterprise platforms run in a transparent, predictable, and effective manner.<ul><li>Benchmark and uplift platform operations and assurance practices against industry-leading standards, with a focus on scalability, resiliency, and risk control.</li><li>Lead release and platform change management as a product discipline, ensuring seamless rollout of new features to a global workforce while balancing innovation, compliance, and risk.</li><li>Collaborate with third-party platforms and Technology partners to ensure Cloud Infrastructure roadmaps reflect product priorities and colleague experience requirements, providing strategic input on scale, resiliency, and security while Technology leads execution.</li><li>Champion platform reliability by driving incident reduction initiatives, leveraging data and cross-team collaboration to improve stability and colleague experience.</li><li>Collaborate closely with SREs, Technology Operations leaders, and Engineering platform owners to co-create scalable, sustainable practices.</li><li>Work across peers in Digital Product Ops who focus on team enablement and operating models, ensuring alignment between platform assurance and product team practices.</li><li>Embed product management principles into platform operations, ensuring that platform reliability and assurance are connected directly to business and colleague outcomes.</li><li>Manage budgeting, resource planning, and adoption metrics to measure and communicate impact on enterprise objectives.</li></ul>Minimum Qualifications<ul><li>10+ years of experience in product/platform operations, platform assurance, or SaaS product management within a complex, matrixed, and regulated organization.</li><li>Proven expertise in Oracle HCM Fusion or comparable global SaaS platforms at global scale.</li><li>Familiarity with GSIB-level risk and control frameworks or equivalent regulated-industry requirements.</li><li>Proven ability to lead release/change management and incident reduction initiatives at scale.</li><li>Demonstrated success collaborating with SRE and Technology platform teams, embedding product thinking into platform operations.</li><li>Experience leveraging analytics and data-driven insights to measure impact and inform continuous improvement.</li><li>Highly detail-oriented with a strong focus on reliability, accuracy, and measurable outcomes.</li><li>Creative problem-solver with the ability to balance innovation and compliance in a dynamic environment.</li><li>Exceptional communicator who can influence at all levels, especially when translating technical complexity into business outcome</li><li>Leads with positivity, resilience, and adaptability, fostering a team culture grounded in care, empathy, and support</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director - Digital Product Ops (Colleague Platforms)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back and lending portfolios, Membership Rewards, Global Consumer Travel &amp; Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, and best-in-class marketing programs across Customer, Prospect, and Partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.About the role&nbsp;American Express is seeking a detail oriented and proactive First Line of Defense (1LOD) Compliance Senior Manager to support the business in managing compliance risk across products, processes, and customer interactions. This role plays a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies, working closely with both business and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions.Key Responsibilities:<ul><li>Act as a compliance risk advisor to front-line business teams, helping them understand and comply with applicable regulatory obligations.</li><li>Support the execution of compliance risk assessments and ongoing monitoring activities within the business unit.</li><li>Partner with operations, product, and technology teams to design and enhance controls that mitigate regulatory and operational risks.</li><li>Monitor business activities for compliance with laws, regulations, and internal standards (e.g., UDAAP, Fair Lending, Privacy, BSA/AML).</li><li>Track and remediate compliance issues and control gaps identified through monitoring, audits, or regulatory exams.</li><li>Maintain and update business-level compliance documentation, including procedures, control descriptions, and training materials.</li><li>Collaborate with second line Compliance and Legal teams on policy interpretation, regulatory change implementation, and incident response.</li><li>Support compliance testing, audit readiness, and business responses to regulatory inquiries and examinations.</li><li>Assist with delivery of compliance-related training to business staff.</li><li>Contribute to reporting of compliance metrics and trends to business leadership.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in business, finance, law, or a related discipline.</li><li>4+ years of experience in compliance, risk management, or control-related roles in financial services.</li><li>Working knowledge of key U.S. banking regulations (e.g., BSA/AML, UDAAP, Reg Z, Fair Lending).</li><li>Experience supporting compliance or operational risk within a business or first line function.</li></ul>Preferred Qualifications:<ul><li>Compliance or risk certification (e.g., CRCM, CAMS, CCEP).</li><li>Familiarity with issue management, risk assessments, and control testing processes.</li><li>Experience working in a matrixed environment or with cross-functional teams.</li></ul>Skills &amp; Competencies:<ul><li>Strong attention to detail and critical thinking skills</li><li>Ability to analyze regulatory requirements and apply them in a business context</li><li>Effective communication and relationship-building skills</li><li>Proactive, self-motivated, and comfortable managing multiple priorities</li><li>Sound judgment and problem-solving capabilities</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager – US Consumer Services Compliance, Internal Fraud Risk

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back and lending portfolios, Membership Rewards, Global Consumer Travel &amp; Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, and best-in-class marketing programs across Customer, Prospect, and Partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.About the roleAmerican Express is seeking a detail oriented and proactive First Line of Defense (1LOD) Compliance Senior Manager to support the business in managing compliance risk across products, processes, and customer interactions. This role plays a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies, working closely with both business and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions.Key Responsibilities:<ul><li>Act as a compliance risk advisor to front-line business teams, helping them understand and comply with applicable regulatory obligations.</li><li>Support the execution of compliance risk assessments and ongoing monitoring activities within the business unit.</li><li>Partner with operations, product, and technology teams to design and enhance controls that mitigate regulatory and operational risks.</li><li>Monitor business activities for compliance with laws, regulations, and internal standards (e.g., UDAAP, Fair Lending, Privacy, BSA/AML).</li><li>Track and remediate compliance issues and control gaps identified through monitoring, audits, or regulatory exams.</li><li>Maintain and update business-level compliance documentation, including procedures, control descriptions, and training materials.</li><li>Collaborate with second line Compliance and Legal teams on policy interpretation, regulatory change implementation, and incident response.</li><li>Support compliance testing, audit readiness, and business responses to regulatory inquiries and examinations.</li><li>Assist with delivery of compliance-related training to business staff.</li><li>Contribute to reporting of compliance metrics and trends to business leadership.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in business, finance, law, or a related discipline.</li><li>4+ years of experience in compliance, risk management, or control-related roles in financial services.</li><li>Working knowledge of key U.S. banking regulations (e.g., UDAAP, Reg Z, Fair Lending).</li><li>Experience supporting compliance or operational risk within a business or first line function.</li></ul>Preferred Qualifications:<ul><li>Compliance or risk certification (e.g., CRCM, CAMS, CCEP).</li><li>Familiarity with issue management, risk assessments, and control testing processes.</li><li>Experience working in a matrixed environment or with cross-functional teams.</li></ul>Skills &amp; Competencies:<ul><li>Strong attention to detail and critical thinking skills</li><li>Ability to analyze regulatory requirements and apply them in a business context</li><li>Effective communication and relationship-building skills</li><li>Proactive, self-motivated, and comfortable managing multiple priorities</li><li>Sound judgment and problem-solving capabilities</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Senior Manager – US Consumer Services Compliance Conduct Risk

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The PACE (Product Assembly Configuration Engine) team &amp; capability is part of Enterprise Platforms playing a key role in the definition, management &amp; development of the Product definition for New Card Products, product refreshes, and product domain initiatives that help grow revenue, deepen customer engagement and increase member value. The team drives the development of products and software that deliver on business growth while increasing speed to market and modernizing product definition across the Enterprise. The team is also responsible for enhancing customer experience through development and enhancement of UX capabilities to provide ease of use for product assembly and configuration.The PACE team is looking for a talented and driven Senior Manager – Digital Product Management/Owner role to lead the transformation of product definition, and Enterprise adoption through leveraging our POA capabilities globally.This role will lead Product Discovery, understanding the ‘who’, ‘why’, ‘what’ in collaboration with a multitude of cross functional product, business, and engineering stakeholders to define requirements, strategy, and ensure there are clear &amp; measurable outcomes to enable Enterprise alignment to our strategy. We are looking for someone with great business acumen, a love of technology, and strong agile product&nbsp;management&nbsp;skills.&nbsp;You will be working with our local markets, to&nbsp;understand and support the definition and documentation of the Roadmap, Product Vision, mapping features/stories to the needs of the business and ensuring product delivery meets the business need.&nbsp; You will work with one or more scrum teams, align with other Product Owners/Managers, Project Managers, and Engineers across the globe to prioritize the backlog, develop user stories, and collaborate to deliver on product domain initiatives.&nbsp;Key Responsibilities:<ul><li>Works with customers, key partners, and colleagues to define a product vision and strategy that is aligned with the high-level product roadmap</li><li>Understands and applies new trends and market standard methodologies</li><li>Communicates and build consensus across disciplines in crafting the product roadmap</li><li>Work with leadership to define and articulate a long-term product strategy and roadmap with clearly defined business metrics and targets</li><li>Support development of appropriate tracking and reporting to track product performance post launch to evaluate future investment</li><li>Identify risks, challenges, opportunities, and business integration needs</li><li>Enable cross-functional collaboration with relevant teams within the product scope</li><li>Translates product roadmap into well-defined product requirements/user stories and acceptance test criteria</li><li>Leads and mentor’s product owners</li><li>In conjunction with the Director, support the creation of a Product Backlog for a specific product</li><li>Prioritizes and maintains the sprint backlog consistent with the Outcomes and Product Roadmap and performs story elaboration with the implementation team</li><li>Partner with the design and technology teams to develop, test and deliver the defined capabilities and rapidly iterate new solutions</li><li>Reviews and accepts completed user stories</li><li>Reviews/demonstrates sprint-related or general functionality with external partners and customers, including the Director of Product Management and other colleagues</li><li>Coordinates communications and facilitates resolution of risks, issues, and changes tied to the product backlog&nbsp;</li></ul>Minimum Qualifications:<ul><li>5+ years of experience in Product Management with proven track record in defining winning product constructs and delivering a product vision and strategy</li><li>Experience with rapid and iterative software development methodologies</li><li>Proven track record managing large, complex products with multiple partners</li></ul>·Strong experience in Software Product development and delivering on a product roadmap<ul><li>Ability to establish and maintain effective working relationships with all levels within organization, internally and externally</li><li>Experience with Agile and scrum software development methodologies is desirable</li><li>Excellent communication and collaboration skills to consult with various stakeholders and drive to thorough requirements</li><li>Experience in writing customer journeys, user stories, features in an easy to understand, non-technical manner</li><li>Strong analytical skills. Shown experience in data analysis and analytical decision-making, with preference for consumer services products</li><li>Problem solving, attention to detail, excellent organizational skills</li><li>Project management skills, ability to prioritize and complete tasks</li><li>Bachelor’s Degree desirable or equivalent experience</li><li>Knowledge of APIs is desirable but not essential</li><li>Ability to support or leading large, complex features or products with multiple partners</li><li>Experience working with rapid and iterative development teams strongly desired</li><li>Financial product acumen</li><li>Product Management Experience in managing Full Stack Development teams</li><li>AI in UX is a plus</li></ul>TWA - Salary Range: AXP employees will maintain their current salary and be eligible for a completion bonus at the end of the temporary work assignment. &nbsp;The completion bonus is up to 5% base salary for laterals in band and up to 10% base salary for stretch assignments. The completion bonus amount will also be pro-rated to reflect the length of the assignment.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Digital Product Management - GAR

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Analytics, Investment and Marketing Enablement (AIM) team – a part of GCS Marketing Organization – is the analytical engine that enables the Global Commercial Card business. The team drives Profitable Growth in Acquisitions through Data, Analytics, AI powered Targeting &amp; Personalization Capabilities.This Senior Manager would be a part of AIM US team, based out of New York, and would be responsible for proactive retention and save a card analytics across the SME segment across marketing and sales distribution channels.&nbsp; This critical role represents a unique opportunity to make charge volume impact of 2+ Billion.The ideal candidate can drive strategic decision making and execute new strategies via advanced analytics, disciplined test &amp; learn, and effective partnership. The position is part of a highly collaborative environment, interacting with and influencing partners across GCS at American Express.How will you make an impact in this role?Key Responsibilities include:<ul><li>Spearheading analytics to drive organic growth strategies comprising of customer retention efforts across marketing and sales channels.</li><li>Develop/enhance precursors in AI models partnering with Decision science and collaborate across Marketing, Risk, and Sales to help design customized treatments depending upon the precursors.</li><li>Be a key analytical partner to the Marketing and Measurement teams to report on Digital, Field and Phone Programs that promote growth and retention.</li><li>Support and enable the GCS partners with actionable, insightful analytical solutions (such as triggers, Prioritization Tiers) to help the Field and Phone Sales team prioritize efforts effectively.</li><li>Partner with functional leaders, Strategic Business Partners, and Senior leaders to assess and identify opportunities for better customer engagement and revenue growth.</li><li>Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.</li><li>Exceptional execution skills – be able to resolve issues, identify opportunities, and define success metrics and make things happen. Drive Automation and ongoing refinement of analytical frameworks.</li><li>Willingness to challenge the status quo; breakthrough thinking to generate insights, alternatives, and opportunities for business success.</li></ul>Minimum Qualifications<ul><li>MBA or a master’s degree in a quantitative field (e.g. Finance, Engineering, Mathematics, Computer Science or Economics).</li><li>At least 4 years of relevant work-experience in marketing analytics&nbsp;</li><li>Strong technical and analytical skills with the ability to apply both quantitative methods and business skills to create insights and drive results.</li><li>Demonstrated ability to work independently and across a matrix organization partnering with business partners, functional owners, capabilities, technology teams and external vendors.</li><li>Strong programming skills with SQL or Python</li></ul>Preferred Qualifications<ul><li>Good knowledge of statistical techniques like hypothesis testing, regression, knn, t-test, chi-square test</li><li>Demonstrated ability to work independently and across a matrix organization partnering with capabilities, decision sciences, technology teams and external vendors to deliver solutions at top speed. Experience with commercial data and ability to create insights and drive results.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.&nbsp;

22,088 Full Time Jobs