field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

Overview of Role/Job Purpose:At VertexOne, helping utilities provide the best customer service experience is what we do. This is a very exciting time to be a part of VertexOne as our team is growing both in size, products, and the number of clients we support across North America. We are currently seeking a Client-centric, energetic, and highly-motivated individual to join our Client Success Team. The Client Success Manager II (CSM) is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction, leading to renewals and growth opportunities. As a trusted advisor, the CSM will foster collaborative working relationships and provide daily oversight and support in a SaaS environment for new and existing clients who have one or multiple VertexOne product offerings. The CSM will be responsible for a portfolio of accounts across different time zones ranging in size, services, and complexity. The ideal candidate will be detail-oriented, able to interpret client contracts, deliver on KPIs, lead client initiatives, and identify areas for process improvement.Essential Job Duties:<ul><li>Continually seeks opportunities to increase customer satisfaction and deepen client relationships.</li><li>Work with clients to ensure they are finding value in our services.</li><li>Serve as the primary contact for client inquiries, concerns, and escalations.</li><li>Educate customers on the use and benefits of VertexOne products.</li><li>Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.</li><li>Participate in meetings with clients, vendors, partners, and internal teams.</li><li>Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.</li><li>Schedule and facilitate client operational and business leadership review meetings.</li><li>Prepare and deliver executive business reviews with clients.</li><li>Effectively plan and prioritize a high volume of customer activities and requests, following through in a timely manner, asking clarifying questions to determine the correct source and impact of issues.</li><li>Track and bill client revenue, reporting to Finance on a monthly basis.</li><li>Track client SLAs to ensure adherence to contractual obligations.</li><li>Manage VertexOne vendor partners as required when working on client projects or initiatives.</li><li>Attend client outage/emergency triage calls, updating clients on status.</li><li>Create and approve time tasks for projects.</li><li>Review, monitor, and update client tickets on a daily basis.</li><li>Work with sales to review and identify client contract renewals and upsell opportunities.</li><li>Assist with department and product documentation.</li><li>Travel as required, within North America, to client locations or VertexOne company events.</li><li>Available to work extended hours or weekends, if needed, for client project work.</li></ul>Required Skills/Qualifications:<ul><li>5 years of experience working in account management role in the utility industry.</li><li>5 years of experience working in the utility industry, understanding the full meter-to-cash processes.</li><li>3 years+ of experience working with vendors managing products and services.</li><li>3 years+ of experience managing client contracts and SLAs.</li><li>Extremely organized, detail-oriented with strong time-management skills.</li><li>Ability to manage and organize multiple clients and priorities.</li><li>Advanced knowledge of Microsoft products is an asset.</li><li>Ability to extract data utilizing Microsoft Excel to create graphical presentations.</li><li>Excellent communication skills (written and oral) and organization skills.</li><li>Ability to create and lead client presentations with executive leadership.</li><li>Ability to communicate with senior management both internal and external clients.</li><li>Ability to work remotely and with other teams effectively.</li></ul>JobFamilyClient SuccessJobFunctionIndividual ContributorPayTypeSalaryHiringMinRate90000HiringMaxRate105000

VertexOne

Client Success Manager II (Must be in PST) 

Overview of Role/Job Purpose:TEMPORARY Position - Job Assignment until MayThe Client Support Analyst II is responsible for providing specialized assistance and maintaining customer satisfaction by resolving technical and non-technical customer service inquiries and problems. This role involves diagnosing and troubleshooting issues, documenting customer interactions, and developing solutions to enhance customer satisfaction ensuring a smooth, responsive support experience..Essential Job Duties: &nbsp;Customer Interaction:&nbsp;Respond to customer inquiries via phone, email, and chat in a timely and professional manner.<ul><li>Issue Resolution:&nbsp;Diagnose and troubleshoot technical issues, providing effective solutions and guidance.</li><li>Documentation:&nbsp;Document customer interactions and monitor customer service trends.</li><li>Accurately log support cases, resolutions, and client feedback in our support platform (e.g., Client Success, Salesforce).</li><li>Contribute to internal and external knowledge bases by documenting common issues and solutions.</li><li>Collaboration:&nbsp;Work with cross-functional teams to improve customer support processes, including Product, Engineering, and Client Success teams, to resolve complex issues and ensure client satisfaction.</li><li>Identify recurring issues and suggest improvements to reduce support volume and enhance the user experience.</li><li>Training:&nbsp;Provide training and guidance to new and junior support staff.</li><li>Guide clients through product features, best practices, and troubleshooting steps.</li><li>Support onboarding and training efforts by providing helpful resources and walkthroughs.</li><li>Reporting:&nbsp;Prepare detailed reports on activities, issues, and resolutions to be shared with the team and management.</li><li>Product Knowledge:&nbsp;Develop and maintain knowledge of the company’s product or service offerings.</li><li>Quality Assurance:&nbsp;Identify and implement strategies to improve the quality of service, productivity, and profitability.</li></ul>Required Skills/Job Qualifications:<ul><li>2 to 4 years of experience in a client support, help desk, or technical support role (SaaS experience preferred).</li><li>Customer Service Knowledge:&nbsp;Strong knowledge of customer service processes and principles.</li><li>Strong problem-solving skills and a customer-first mindset.</li><li>Communication Skills:&nbsp;Strong verbal and written communication skills.</li><li>Multitasking Ability:&nbsp;Ability to multitask and manage multiple customer interactions.</li><li>Technical Proficiency:&nbsp;Proficiency with customer service software and CRM systems.</li><li>Excellent written and verbal communication skills.</li></ul><ul><li>Problem-Solving and Decision-Making Abilities:&nbsp;Excellent problem-solving and decision-making abilities.</li><li>Ability to Work Under Pressure:&nbsp;Ability to work under pressure and manage multiple priorities.</li><li>Detail-Oriented:&nbsp;Detail-oriented and results-driven.</li><li>Patience and Empathy:&nbsp;Patience and empathy when handling tough cases.</li></ul>Preferred Qualifications:<ul><li>Utility experience preferred</li><li>Familiarity with support tools (e.g., Zendesk, Intercom, Jira) and CRM systems (e.g., Salesforce).</li><li>Basic understanding of SaaS platforms and web technologies (digital portals, browsers, integrations) is a plus.</li></ul>JobFamilyClient SuccessJobFunctionIndividual ContributorPayTypeHourlyPositionEffectiveEndUTC05/01/2026 00:00:00HiringMinRate26.44HiringMaxRate29.81

Client Support Analyst, II (Temporary)

Department: Business and Transactions
About Us:
Ballard Spahr, LLP is a renowned national law firm with more than 750 lawyers across 18 offices in the United States. A career at Ballard Spahr offers a diverse group of mentors, colleagues, and friends, and strong leadership that provides support and encouragement for career growth.
Ballard Spahr LLP is seeking a dedicated and reliable individual to provide support to lawyers in the private client services group in the Philadelphia office. The selected individual will assume responsibility with minimal supervision, exercise initiative and judgment to make decisions within the scope of their assigned authority, and both champion and practice collaboration with all firm members and clients. The assistant will work collaboratively to anticipate and respond timely to the needs of the assigned LAA Team and its included fee earners and clients. This position is hybrid and offers a work schedule of 3 days a week in the office. Why Join Us? 
<ul>
<li>Innovative Work Environment: Become part of a forward-thinking firm that enjoys substantial support and visibility from the firm's executive leadership.</li>
<li>Professional Development: Take advantage of continuous learning opportunities and avenues for career growth.</li>
<li>Inclusion: Join a Business Resource Group and share cultural, experiential, or job-related interests, experiences, and/or backgrounds.</li>
<li>Impactful Contributions: Play a pivotal role in developing industry-leading solutions that make a significant difference in legal practice and client service.</li>
</ul>
Your Role: 
As a Legal Administrative Assistant within our private client services team, you will:
<ul>
<li> Maintain and process case information, manage the progression of cases to final disposition.</li>
<li>Create electronic files, prepare and process correspondence, memoranda and complex legal documents, e-file, and perform other administrative functions.</li>
<li>Revise, proofread, and format estate planning documents.</li>
<li>Prepare inventory and asset spreadsheets for trusts and taxable estates.</li>
<li>Prepare requested information for various accounting Firms as it relates to personal client tax preparation and trust tax preparation, including but not limited to analysis of various costs and distributions to/from trust beneficiaries.</li>
<li>Administrative duties which include travel coordination, schedule meetings, maintain attorney calendars and contact information.</li>
<li>New client intake, file maintenance utilizing the firm's electronic records management system.</li>
<li>Time entry and billing.</li>
</ul>
What We're Looking For: 
<ul>
<li>Growth Mindset: Self-motivated with a passion for continuous learning and problem-solving.</li>
<li>Communication: Strong verbal and written communication abilities.</li>
<li>Detail-Oriented: Keen attention to detail with the ability to manage multiple priorities and deadlines independently.</li>
</ul>
 Required Experience:
Qualified applicants will have a minimum of five years of relevant experience with a law firm. Knowledge of standard private client services practices. Requirements include technical proficiency in Microsoft Office Suite, experience with e-filing, document management time and billing systems.
Ballard Spahr offers an excellent benefits package. A summary of available benefits can be found <a href="https://www.ballardspahr.com/careers/staff" target="_blank">here</a> in the Careers section of the firm's website.
Ready to Grow with Us?
If you are ready to play a vital role in the Firm's success, we encourage you to apply and be a part of our commitment to excellence.
At Ballard Spahr, we believe that our skills, perspectives, and backgrounds drive innovation and excellence, while our unique culture fosters collaboration and success. Our culture of thriving together forms the cornerstone of how we deliver exceptional service and position our firm for a strong future. We welcome and encourage applicants from all backgrounds to apply.
Ballard Spahr is an equal opportunity employer. We offer equal consideration to all qualified applicants, regardless of race, ethnicity, religion, age, national origin, handicap or disability, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity and expression, transgender status, sex stereotyping, genetic information, ancestry, veteran status or any other category protected by applicable law.
The firm is not accepting resumes from search firms for this position.

Ballard Spahr LLP

Legal Administrative Assistant

Job ID&nbsp; 16597&nbsp;Department&nbsp; Natural Resources (10000095)&nbsp;Union Classification&nbsp; Non Union&nbsp;Type&nbsp; Full Time - Hourly&nbsp;&nbsp;# of Openings&nbsp; 1&nbsp;Job Location&nbsp; Everett, Washington (US-WA)&nbsp;Closing Date&nbsp; 02/13/2026&nbsp;&nbsp;Salary/Wage&nbsp; $20.56&nbsp;-&nbsp;$22.27&nbsp;annually&nbsp;<h4>Posting Information</h4>Resume review will start on 02/01/2026. &nbsp;Interviews will be offered to selected candidates. Applications will continue to be accepted through 02/13/2026 and additional interviews will be scheduled if needed.<h4>Job Definition</h4>Are you looking for a unique opportunity to gain valuable "real world" work experience? Snohomish County PUD offers challenging projects with access to experienced resources and the satisfaction of knowing you've made a difference.“Energizing Life in Our Communities” isn’t just a statement on our mission to deliver vital services to the communities we serve. We are governed by elected community members, most of us live in our service territory, and many of us are life-long residents. We deliver services that our neighbors rely on for their quality of life – whether it’s safe water to drink, heat and light to keep them warm and safe, or energy to power businesses fueling our local economy.This summer position with Snohomish PUD’s Natural Resources team focuses on sustainability and education of natural resources at the Woods Creek Hydro Project and Sustainability Center. Primary responsibilities include developing planting plans, preparing pollinator beds, overseeing invasive weed management, leading volunteer events in the food forest, and creating educational materials and web content. The role also provides a high-level overview of the operation of FERC-licensed hydroelectric projects, offering hands-on experience in vegetation management, natural resources stewardship, and community engagement.<h4>Minimum Qualifications</h4>• Must be 18 years or older at time of application.• High School student or student currently enrolled in an undergraduate, graduate or vocational program, working toward a degree or certification.<h4>Experience/Education</h4><ul><li>Current transcripts, progress reports, and/or student enrollment histories are&nbsp;required&nbsp;at time of application.</li><li>Proof of student status for upcoming quater is required prior to hire. Acceptable documents include: current registration/enrollment notice, or letter of intent from Registrar's office, or student enrollment history, or tuition payment confirmation or cancelled check.</li><li>Must successfully complete the pre-employment screening process, including testing for employment (if applicable)</li></ul><h4>Preferred Qualifications</h4><ul><li>Working towards a degree in Environmental Health, Environmental Science, Engineering, or other Technical or Scientific field relating to environmental matters.</li><li>Able to work as a team member and independently.</li></ul>Snohomish County PUD #1&nbsp;is an Equal Opportunity Employer of Minorities, Women, Disabled and Veterans.<h4>Our Values</h4>We hold ourselves and every member of Team PUD to high standards.Every day we SAFEGUARD what matters, putting employee and community safety first.We have INTEGRITY. We are a TEAM. We SERVE with pride, RISE to challenges. We choose to INCLUDE all, SEEK growth, and be BOLD. Nearest Major Market: Seattle Nearest Secondary Market: Everett Job Segment: Sustainability, Engineer, Energy, Engineering

Snohomish PUD

Summer Student Intern - Natural Resources Stewardship

Job ID&nbsp; 16610&nbsp;Department&nbsp; Treasury and Financial RM (10000236)&nbsp;Union Classification&nbsp; Non Union&nbsp;Type&nbsp; Full Time - Hourly&nbsp;&nbsp;# of Openings&nbsp; 1&nbsp;Job Location&nbsp; Everett, Washington (US-WA)&nbsp;Closing Date&nbsp; 02/13/2026&nbsp;&nbsp;Salary/Wage&nbsp; $20.56&nbsp;-&nbsp;$22.27&nbsp;annually&nbsp;<h4>Posting Information</h4>Resume review will start on 02/01/2026. &nbsp;Interviews will be offered to selected candidates. Applications will continue to be accepted through 02/13/2026 and additional interviews will be scheduled if needed<h4>Job Definition</h4>Are you looking for a unique opportunity to gain valuable "real world" work experience? Snohomish County PUD offers challenging projects with access to experienced resources and the satisfaction of knowing you've made a difference.“Energizing Life in Our Communities” isn’t just a statement on our mission to deliver vital services to the communities we serve. We are governed by elected community members, most of us live in our service territory, and many of us are life-long residents. We deliver services that our neighbors rely on for their quality of life – whether it’s safe water to drink, heat and light to keep them warm and safe, or energy to power businesses fueling our local economy.Our team manages the District's debt portfolio and supports financing strategies for major infrastructure projects. This summer, we'll be issuing Water bonds, a key funding source for system improvements.You'll assist with the bond issuance process from start to finish - helping with scheduling, document coordination, and administrative tasks, while gaining exposure to the financial and accounting mechanics behind public debt transactions. This is a hands-on opportunity to see how large-scale financing works in a real-world utility setting.<h4>Minimum Qualifications</h4>• Must be 18 years or older at time of application.• High School student or student currently enrolled in an undergraduate, graduate or vocational program, working toward a degree or certification.<h4>Experience/Education</h4><ul><li>Current transcripts, progress reports, and/or student enrollment histories are&nbsp;required&nbsp;at time of application.</li><li>Proof of student status for upcoming quater is required prior to hire. Acceptable documents include: current registration/enrollment notice, or letter of intent from Registrar's office, or student enrollment history, or tuition payment confirmation or cancelled check.</li><li>Must successfully complete the pre-employment screening process, including testing for employment (if applicable)</li></ul>Snohomish County PUD #1&nbsp;is an Equal Opportunity Employer of Minorities, Women, Disabled and Veterans.<h4>Our Values</h4>We hold ourselves and every member of Team PUD to high standards.Every day we SAFEGUARD what matters, putting employee and community safety first.We have INTEGRITY. We are a TEAM. We SERVE with pride, RISE to challenges. We choose to INCLUDE all, SEEK growth, and be BOLD. Nearest Major Market: Seattle Nearest Secondary Market: Everett

Summer Student Intern - Treasury & Financial Risk Management

Job ID&nbsp; 16604&nbsp;Department&nbsp; Water Operations &amp; Maint (10000099)&nbsp;Union Classification&nbsp; Union IBEW&nbsp;Type&nbsp; Full Time - Hourly&nbsp;&nbsp;# of Openings&nbsp; 1&nbsp;Job Location&nbsp; Lake Stevens, Washington (US-WA)&nbsp;Closing Date&nbsp; 01/28/2026&nbsp;&nbsp;Salary/Wage&nbsp; $61.37&nbsp;per hour&nbsp;<h4>Job Definition</h4>The Cross Connection Specialist is responsible for developing, implementing, and maintaining the District’s cross-connection control program in accordance with WAC 246-290-490. This position ensures the protection of the public water system from contamination via cross-connections, beginning at the water supply source and ending at the point of delivery to the customer. The Specialist works under the guidance of the Water Quality Program Manager and reports directly to the Water Superintendent. Position may be called out to investigate backflow incidents.&nbsp;<h4>Distinguishing Characteristics</h4>This is a represented position within the Water Unit. Incumbents work independently and collaboratively across administrative, operations, and jurisdictional teams. The Cross Connection Specialist exercises independent judgement and specialized knowledge and skills in matters concerning cross-connection control.Incumbents in this classification assigned to the Lake Stevens Water Operations headquarters are required to establish their residence so they will be able to report to work within thirty (30) minutes after being called.This position is not the designated cross connection specialist in responsible charge per WAC 246-292-050(4); that designation remains with the Water Quality Program Manager.<h4>Essential Job Functions</h4>1. &nbsp; &nbsp;Develop, implement, and maintain the cross-connection control program. 2. &nbsp; &nbsp;Assess the degree of hazard posed by consumer water systems. 3. &nbsp; &nbsp;Determine appropriate backflow protection commensurate with the degree of hazard. 4. &nbsp; &nbsp;Inspect and approve backflow preventer installations. 5. &nbsp; &nbsp;Investigate and respond to backflow incidents. 6. &nbsp; &nbsp;Conduct periodic re-evaluations to determine whether the premise protection is adequate to protect the District’s water system. 7. &nbsp; &nbsp;Maintain cross-connection control records and reports. 8. &nbsp; &nbsp;Submit reports to the Department of Health, including the Annual Summary Report (ASR). 9. &nbsp; &nbsp;Review and approve certified Backflow Assembly Tester (BAT) credentials and test reports. 10. &nbsp; &nbsp;Send annual test notifications and compliance letters to customers. 11. &nbsp; &nbsp;Review plans for new installations and determine appropriate backflow preventers. 12. &nbsp; &nbsp;Take corrective action as required. 13. &nbsp; &nbsp;Coordinate with Engineering staff to review and recommend modifications to engineering design and development standards. 14. &nbsp; &nbsp;Coordinate with the authority having jurisdiction on matters concerning cross-connection control. 15. &nbsp; &nbsp;Assist customers with implementation of cross-connection control requirements and develop guidance documents. 16. &nbsp; &nbsp;Operate cross-connection control software (e.g. SwiftComply). 17. &nbsp; &nbsp;Operate a District vehicle to visit various job sites and District facilities and to attend meetings and training.<h4>Specialized Job Functions</h4>N/A<h4>Other Job Functions</h4>1. &nbsp; &nbsp;Perform associated duties as assigned. 2. &nbsp; &nbsp;Attend training related to cross-connection control and water quality. 3. &nbsp; &nbsp;Participate in Water Utility safety and operations meetings.<h4>Minimum Qualifications</h4>Knowledge of:•WAC 246-290-490 regulations•Principles of cross-connection control and backflow prevention•Hazard assessment and mitigation strategies•Local, state, and federal drinking water regulations.•Cross-connection control software (e.g. SwiftComply)•Recordkeeping and reporting standards for public water systems•Water system infrastructure•Customer service protocolsAbility to:•Interpret and apply regulatory standards•Communicate effectively through excellent verbal and written skills•Educate and inform diverse audiences•Analyze inspection and test reports•Maintain accurate and organized records•Respond promptly to incidents and take corrective action•Use or learn software tools required for the job•Work collaboratively across departments and with external agencies<h4>Experience/Education</h4>• &nbsp; &nbsp;High school diploma or equivalent • &nbsp; &nbsp;Five years’ experience in water utility operations • &nbsp; &nbsp;Two years’ experience in cross-connection control<h4>License/Certification</h4>•Valid Washington State Driver's License, with good driving record.•Cross Connection Specialist certification issued by Washington State Department of Health.•Backflow Assembly Tester certification issued by Washington State Department of Health (within twelve months of hire).•Water Distribution Manager 2 or higher certification issued by Washington State Department of Health.•Pass a joint collaborative interview process.•Confined Space and Enclosed Spaces (within six months of hire).•CPR/First Aid Certification (within twelve months of hire).<h4>Preferred Qualifications</h4><h4>Working Conditions</h4>•Duties are performed in a variety of environments both indoors and outdoors, with occasional walking on uneven, slippery, and unstable surfaces.•Incumbent must be able to lift and carry equipment and materials up to 50 pounds and climb ladders.•Duties may require entry into and exit from confined and enclosed spaces.•May be exposed to hazardous materials and environments.•Use of appropriate fall protection and personal protective equipment.•Subject to 24-hour callout for backflow incidents.•Driving to various job sites, District facilities, meetings, and training sessions.<h4>Benefits</h4>In addition to a competitive compensation program, Snohomish County PUD #1 offers a comprehensive benefits package. Employees and eligible dependents may enroll in medical, dental, vison, core term life insurance, long-term disability, accidental death and dismemberment, voluntary term life, flexible spending accounts, health savings account and retirement benefits (including PERS pension, 401(k), and a 457 plan). The Snohomish County PUD also provides an employee assistance program, tuition reimbursement, short-term disability, paid time off benefits starting at 20 days a year, plus 5 days of extended sick leave and 11 paid holidays. For more information on our benefits package please visit&nbsp;<a href="http://www.snopud.com/benefitoverview" target="_blank">www.snopud.com/benefitoverview</a> Snohomish County PUD #1&nbsp;is an Equal Opportunity Employer of Minorities, Women, Disabled and Veterans.<h4>Our Values</h4>We hold ourselves and every member of Team PUD to high standards.Every day we SAFEGUARD what matters, putting employee and community safety first.We have INTEGRITY. We are a TEAM. We SERVE with pride, RISE to challenges. We choose to INCLUDE all, SEEK growth, and be BOLD. Job Segment: Testing, Inspector, Engineer, Supply, Technology, Quality, Engineering, Operations

Cross Connection Specialist

DescriptionAt ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.Job Summary<ul><li>The Registrar is responsible for coordinating patient registration, insurance verification, and financial clearance processes to ensure accurate and timely patient access to services. This role involves collecting patient information, verifying insurance eligibility, securing pre-certifications, and collecting payments while maintaining exceptional customer service standards in an acute care hospital setting.</li></ul>Essential Functions<ul><li>Register patients for inpatient, outpatient, and emergency services, ensuring the accuracy of demographic and financial information</li><li>Verify insurance eligibility, benefits, and authorization requirements for scheduled services</li><li>Provide patients with information on financial obligations, including co-pays, deductibles, and payment options</li><li>Collect and document payments, issue receipts, and balance cash drawers daily</li><li>Communicate with clinical staff, physician offices, and ancillary departments to facilitate patient admissions and appointments</li><li>Distribute and explain forms, documents, and educational materials to patients and family members</li><li>Respond to patient inquiries regarding registration, insurance, and billing processes</li><li>Maintain patient confidentiality and comply with HIPAA guidelines in handling patient information</li><li>Document all patient interactions and update electronic medical records as required</li><li>Assist with rescheduling and managing patient appointments as needed</li></ul>Knowledge/Skills/Abilities/Expectations<ul><li>Excellent communication and customer service skills</li><li>Strong attention to detail and accuracy in data entry</li><li>Basic knowledge of insurance verification and medical terminology</li><li>Ability to manage multiple tasks in a fast-paced environment</li><li>Proficiency in Microsoft Office and electronic medical record systems</li><li>Ability to maintain a professional demeanor under stressful situations</li></ul> QualificationsEducation<ul><li>High School Diploma or GED required</li></ul>Licenses/Certifications<ul><li>None</li></ul>Experience<ul><li>Minimum of 1 year of experience in a healthcare registration, scheduling, or patient access setting preferred</li><li>Experience with medical terminology and insurance verification is beneficial</li></ul>

St. Francis-Emory Healthcare

Patient Access Representative Outpatient Psych, Full Time Day

DescriptionAt ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.Job Summary<ul><li>Performs both clinical and administrative duties to support physicians and nurses in the medical practice/clinic. Utilizes certified-level competencies to provide comprehensive patient care, including advanced diagnostic tasks and delegated medical procedures within scope of practice. Ensures high-quality patient experience while upholding clinical standards and organizational values.</li></ul>Essential Functions<ul><li>Assist in rooming patients, taking vitals, performing EKGs, and assisting in office-based procedures under physician supervision</li><li>Conduct certified-level clinical procedures such as vaccine administration, wound care, and specimen collection</li><li>Prepare and administer medications under physician direction per certification guidelines</li><li>Perform advanced administrative functions, including coordination of care, insurance verification, prior authorizations, and patient education</li><li>Maintain, calibrate, and troubleshoot clinical equipment in accordance with regulatory standards</li><li>Ensure proper documentation of clinical tasks and maintain EMR accuracy</li><li>Serve as a clinical resource and mentor for uncertified staff when appropriate</li><li>Maintain compliance with OSHA, HIPAA, and infection control procedures</li><li>Engage in continuing education and training to maintain certification and advance skills</li><li>Support quality and performance improvement efforts across the clinic</li></ul>Knowledge/Skills/Abilities/Expectations<ul><li>Proficiency in electronic health records (EHRs) and clinical software</li><li>Demonstrated knowledge of medical terminology, anatomy, and pharmacology</li><li>Ability to triage patient concerns and escalate appropriately</li><li>Strong interpersonal and communication skills</li><li>Ability to work collaboratively in a multidisciplinary team</li><li>Consistently professional in demeanor and appearance</li><li>Attention to accuracy and adherence to safety protocols</li><li>Regularly required to stand, walk, bend, stoop, and reach</li><li>Ability to lift and transport up to 50 pounds</li><li>Use of personal protective equipment as needed</li><li>Frequent exposure to blood, body fluids, and communicable diseases</li><li>May involve exposure to cleaning agents and hazardous materials</li><li>Must follow established safety procedures and protocols</li></ul> QualificationsEducation<ul><li>Graduate of an accredited Medical Assistant program</li></ul>Licenses/Certifications<ul><li>Current certification as a Certified Medical Assistant (CMA, RMA, or equivalent) required</li><li>Basic Life Support (BLS) certification required at time of hire</li></ul>Experience<ul><li>Minimum of one year experience in an outpatient or physician practice setting preferred</li><li>Demonstrated clinical competency and ability to manage multiple priorities efficiently</li><li>Must be able to work independently in a high-paced environment</li></ul>

Certified Medical Assistant Outpatient Psych, Full Time Day

DescriptionAt ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.Job Summary<ul><li>Under the direction of the Clinical Coordinator and/or Nursing Unit Director, perform nursing patient care duties for the assigned unit or department. Plan, provide, and evaluate total nursing care in accordance with the established patient care philosophy. Facilitate individualized, goal-directed nursing care through use of the nursing process and the principles of primary nursing in accordance with departmental and hospital policies and procedures. Relate effectively with other shifts for continuity of care, maintain satisfactory relations with other departments and nursing units; and participate in all phases of education.</li></ul>Essential Functions<ul><li>Identifies existing and potential problems and seek or implement appropriate solutions</li><li>Performs plan of care interventions, including specimen collection and wound care. May administer medication</li><li>Documents patient care given</li><li>Provides nursing care through planning, organizing, and facilitating the nursing function for assigned patients</li><li>Assists patients with performing activities of daily living, including personal hygiene, elimination, nutrition, and ambulation</li><li>Monitors, documents, and communicates patient's status and reactions to interventions with RN, physician, patient, and families</li><li>Works as an advocate for the physical and emotional well-being of the patient</li></ul> QualificationsEducation<ul><li>Associates degree in Nursing Required</li><li>Bachelors degree in Nursing Preferred</li></ul>Licenses/Certifications<ul><li>Basic Life Support (BLS)</li><li>Valid licensure in the State of Georgia as a Registered Nurse (RN) or multi state/compact RN license</li></ul>Experience<ul><li>Must have six (6) months of clinical nursing experience as a Registered Nurse (RN) in a direct patient care setting</li><li>Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision</li><li>Must be able to work in a stressful environment and take appropriate action</li></ul>

Preop RN PRN Tier 3

DescriptionAt ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.Job Summary<ul><li>The Paramedic provides basic and advanced emergency medical care to patients in an acute care setting. This role is responsible for illness and injury assessment, patient monitoring, clinical intervention, preparation for transport, and direct patient care under supervision. The Paramedic supports emergency department operations and works collaboratively with physicians and nursing staff.&nbsp;</li></ul>Essential Functions<ul><li>Provide advanced emergency care to patients under supervision of emergency physicians and nurses</li><li>Perform assessments, interventions, and documentation for patients across the lifespan</li><li>Assist with patient teaching and education, including procedures, equipment, and discharge instructions</li><li>Monitor and interpret EKG and telemetry strips</li><li>Identify and respond to changes in patient condition; notify medical team as appropriate</li><li>Assist with patient admissions and discharges, contributing to plan of care development</li><li>Set up and assist with invasive procedures; provide post-procedure monitoring</li><li>Recognize and support cultural, spiritual, and psychological needs of patients and families</li><li>Perform basic patient care tasks, including hygiene, ambulation, and dietary assistance</li><li>Ensure proper use and cleaning of clinical equipment and supplies</li><li>Demonstrate understanding of emergency, trauma, and critical care protocols</li><li>Maintain required annual competencies and in-service education (minimum 12 hours per year)</li><li>Adhere to safety, infection control, and confidentiality standards</li><li>Perform other duties as assigned</li></ul>Knowledge/Skills/Abilities/Expectations<ul><li>Knowledge of medications and administration practices appropriate to patient condition and age</li><li>Ability to prioritize care in fast-paced, high-acuity settings</li><li>Strong interpersonal skills with the ability to work collaboratively with multidisciplinary teams</li><li>Basic computer literacy and ability to document electronically</li><li>Ability to remain calm and efficient under pressure</li><li>Must read, write, and communicate effectively in English</li><li>Good attendance and reliability required</li><li>Frequent walking, standing, pushing/pulling, reaching, and handling</li><li>Occasional stooping, kneeling, crouching, or crawling</li><li>Must be able to lift up to 100 pounds occasionally and 50 pounds frequently</li><li>Constant visual and auditory acuity for monitoring equipment and patient response</li><li>Exposure to blood, body fluids, and biohazards</li><li>May be exposed to airborne particles, cleaning agents, and medical equipment</li><li>High-noise environment with fast-paced and potentially high-stress situations</li><li>Regular use of PPE and adherence to infection control standards</li></ul> QualificationsEducation<ul><li>Paramedic Technical Certification or associate degree required&nbsp;</li></ul>Licenses/Certifications<ul><li>Current state licensure as a Paramedic required</li><li>Basic Life Support (BLS), Advanced Cardiovascular Life Support (ACLS), and Pediatric Advanced Life Support (PALS) certifications required</li><li>Crisis Prevention Intervention (CPI) or de-escalation training required</li></ul>Experience<ul><li>Minimum of six (6) months of experience in an acute medical/surgical setting preferred</li></ul>

21,184 Full Time Jobs