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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Colleague Experience Group (CEG) – our internal Human Resources function – has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague’s experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.The CEG team is looking for an Executive Administrative Assistant (EA) to provide administrative support for up to two VPs. The EA is a critical member of the team who provides organizational support and ensures that the team's logistical needs are met and helps to promote a positive atmosphere and work culture.&nbsp;This role will be based at the Amex Tower in New York City.How will you make an impact in this role?<ul><li>Be a scheduler: maintaining calendars using a high level of integrity, managing across senior leaders of American Express.&nbsp; Proactively and independently review calendar for conflicts that might occur in future weeks and make necessary adjustments.</li><li>Be a communicator: serve as the initial liaison for internal and external senior leaders.</li><li>Be a team member:&nbsp;actively participating in team meetings, managing organization charts and maintaining departmental distribution lists.</li><li>Be a brand ambassador: Engage as needed with prospective internal &amp; external candidates. Represent our CVP and help with logistics for these candidates as they pursue careers at AXP. </li><li>Be an influencer: assisting peers with process-related questions and best practices.</li><li>Be an inventory manager: managing departmental assets, supplies &amp; services procurement and other administrative support tasks.</li></ul>Minimum Qualifications:<ul><li>Experience: Track record as an administrative assistant.</li><li>Attention to Detail: Excellent organization and prioritization skills with strong attention to detail and accuracy, particularly calendaring.</li><li>Executive communication: Demonstrated ability to interact with leaders and stakeholders in a way that represents the team well and handle confidential and sensitive information with discretion and integrity.</li><li>Sound judgement: Able to juggle the multiple day-to-day responsibilities of the office and prioritize appropriately.</li><li>Proactivity: Ability to take the initiative to anticipate the needs of the management team.</li><li>Calm under pressure: Ability to stay in control of a complex workload and with a sense of urgency when needed.</li><li>Office Skills: Highly proficient Outlook, Excel, Word and PowerPoint.&nbsp;</li></ul>Preferred Qualifications:<ul><li>Amex Solutions: Knowledge of Platforms such as Concur, Reserve, Cisco/WebEx, Ariba, Navigator, Payroll, TechCare) preferred.</li></ul>Salary Range: $24.05 to $48.10 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Executive Administrative Assistant

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Enterprise Digital Experiences Team (EDX) is responsible for the product management and design of American Express’ proprietary digital products, Amex Mobile App, &nbsp;americanexpress.com, Amex Offers and Customer Personalization.&nbsp;As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express to life through our digital experiences.Role description: The Guest experiences &amp; capabilities team (Global Navigation, Homepage, One CMS and iForms) is looking for a dynamic Senior Manager - Digital Product Management to lead the development and strategy of the Homepage (americanexpress.com) across 27 proprietary markets. You will own one of the company’s most visible digital products with high volume of traffic and engagement. The Homepage represents the Amex brand and its values for millions of users, drives engagement towards key digital experiences, and plays a crucial growth in enterprise growth. You will collaborate with colleagues in Product, Engineering, Analytics, UX Research, Design teams across the Enterprise to communicate and drive a high impact product roadmap. You will also develop partnerships across the organization to support their needs and drive business outcomes.How will you make an impact in this role?<ul><li>Define &amp; own the product vision, strategy, and roadmap in partnership with cross-functional teams.&nbsp;</li><li>Demonstrate a product mindset, owning the full product development lifecycle from discovery to delivery, following an iterative approach.</li><li>Understand and communicate complex technical information clearly to different audiences.</li><li>Drive technical interoperability, to enable scalable &amp; flexible solutions for the Enterprise.</li><li>Collaborate with the engineering team and the scrum master to deliver solutions efficiently. </li><li>Build strong relationships with key stakeholders across the enterprise to influence and drive alignment. </li><li>Lead a continuous product discovery to identify &amp; prioritize untapped opportunities to delight users and deliver value for the business. </li><li>Leverage quantitative and qualitative data to identify and prioritize opportunities to improve KPIs. </li><li>Partner with the analytics team to improve Homepage’s tracking data quality, monitor and report on KPIs. </li></ul>Minimum Qualifications:<ul><li>Experience as a digital product owner/manager with a focus on user-facing web technology.</li><li>Excellent communication skills. You can communicate effectively to diverse audiences from all sides of the business and to senior leadership teams.</li><li>Empathetic product leader, with proven success at solving user problems while delivering value for the business. </li><li>You can use data to tell a story, make decisions quickly, and rally others around your vision for the product. </li><li>Ability to interpret consumer insights and trends into actual features and functionality.</li><li>Ability to quickly learn and adapt to changes while maintaining clear prioritization</li><li>High performer with proven success in driving solid product solutions from ambiguity and leading the scrum team to deliver technically complex projects. </li><li>A passion for all things digital, inside and outside of work.</li><li>Can lead with an external perspective, you can challenge the status quo or existing processes to improve the delivery process.</li><li>Bachelor's Degree required</li></ul>Preferred: <ul><li>Experience driving front-end, user facing experience for high traffic digital assets.</li><li>Experience running A/B tests, awareness of the process around it (analytics tracking, compliance approval, stakeholders management). </li><li>Experience with Analytics platform like Adobe, Content Square, Nvision</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Digital Product Management

At American Express, our culture is built on 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. Within GABM, the Global Commercial Services Events &amp; Experiences team is responsible for driving B2B in-person and virtual experiences covering tradeshows/conferences, bespoke proprietary experiences, client entertainment, virtual forums, go-to-market initiatives and more; all designed to deepen relationships with customers and prospects across the globe. The&nbsp;Analyst, US Proprietary Events &amp; Experiences will lead execution and support on all American Express US B2B flagship proprietary experiences which include but are not limited to; C-Level engagement strategies, marquee customer events, product-driven experiences (e.g. product launches/refreshes, etc.), and support broader go-to-market initiatives. They will help come up with creative concepts, oversee creative development, ensure marketing compliance, and work in conjunction with internal/external partners to deliver on business objectives.The ideal candidate would have experience supporting a wide range of high-profile initiatives, while collaborating efficiently with key partners across multiple teams and has a passion for this space! Key Responsibilities:<ul><li>Assist in planning, strategic development, and execution of all B2B proprietary experiences. Provide Project Management where necessary </li><li>Support E2E campaign execution across channels (live events, email, social, content, etc.), overseeing the creative submission process – ensuring we are compliant</li><li>Oversee the creation and management of project timelines, event calendars, creative deliverables, event recaps and more</li><li>Be responsible for reporting/tracking, gathering insights and evaluating initiatives and apply findings to future programs/recommendations</li><li>Collaborate with agency partners to ensure program is delivering on brief</li><li>Support team budget management, including securing contracts with vendors and working with internal partners and systems for invoice payment and tracking</li><li>Build strong working relationships across the team, as well as with business partner groups to ensure good collaboration, efficient problem solving and creative solutioning for delivering on results. Cross-functional teams could include marketing, sales, PR, product, compliance, and Executive Offices </li></ul>Minimum Qualifications&nbsp;<ul><li>3 years of marketing, customer facing, and event management experience</li><li>Strong professional presence and interpersonal skills with an ability to collaborate, influence, and be a standout colleague </li><li>Highly motivated with the proven ability to react and adapt in real time to balance multiple priorities while remaining flexible and calm </li><li>Critical thinking and problem-solving skills with the ability to exercise judgement and prioritization </li><li>Ability to maintain confidentiality and operate with the highest levels of integrity </li><li>Adaptable in a fast-paced and dynamic work environment </li><li>Exceptional project management skills and great attention to detail</li><li>Excellent oral and written communications skills</li><li>Creative individual with a passion for live events</li><li>Bachelor’s Degree or equivalent experience </li><li>Reporting, data analysis, deck building skills</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst-Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the RoleThe Director – Quality Assurance &amp; Improvement Program (QAIP) leads the QAIP team, oversees the planning, execution and reporting of quality assurance (QA) reviews and initiatives, and helps grow and develop the QAIP team to provide strong credible challenge over audit execution and operational processes to build strong credibility and influence across the department.Key Responsibilities:<ul><li>Help develop and execute the QAIP team’s strategy and lead QAIP annual planning process</li><li>Manage and maintain the QAIP audit universe and reporting including internal audits, risk assessments, business monitoring procedures, issue management corrective action plans, management and board committee reporting, and IAG operations</li><li>Supervise the execution of all types of QA reviews and issue validations by the QAIP Team</li><li>Serve as People Leader for direct reports, focused on annual goal setting, performance management, and long-term career development. Continuously coach, teach, mentor and develop less experienced colleagues and co-sourced resources</li><li>Oversee and manage any external reviews and regulatory requests related to QAIP activities and processes</li><li>Develop and drive focused risk assessments and thematic reviews based on analytical reviews of QA review results, stakeholders’ inputs, internal &amp; external review findings, and emerging risks</li><li>Partner closely with Professional Practice Process &amp; Product teams to drive change to IAG policies, procedures, and systems that increase quality and efficiency based on QA findings and observations</li><li>Manage the team's resource and &nbsp;capacity constraints including scheduling, training, and recruiting &nbsp;</li><li>Promote use of analytics, best practices, and identify opportunities for process improvements</li><li>Support internal and external assessments (including regulatory examinations) of the Internal Audit function, including facilitating pre-planning and readiness reviews</li><li>Partner with Audit Methodology and Professional Development team to design and deliver audit-related training program components to diverse groups of auditors with varying levels of experience based on QA results</li></ul><h4>Minimum Qualifications:</h4><ul><li>Minimum of 7 years of relevant experience in audit</li><li>Understanding of regulatory, accounting, and financial industry guidance and best practices relevant to the business, including technology and data implications</li><li>BA, BS, or equivalent degree in accounting or finance related field</li><li>Strong internal audit process knowledge, risk/controls knowledge, and data analysis skillset</li><li>Strong written and verbal communication skills that deliver high quality, actionable and value-added feedback to management</li><li>Ability to effectively integrate business, operational, technological, data, and financial components in audit work</li><li>Effectively works independently, within a team and across teams in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, a focus on quality, and the ability to work on competing priorities</li><li>Proven ability to lead teams and manage multiple projects and provide quality review across deliverables</li><li>Strong knowledge and appreciation of IA standards, regulatory, and financial industry guidance and best practices relevant to Internal Audit</li></ul><h4>Preferred Qualifications:</h4><ul><li>Minimum of 10 years of relevant experience in audit</li><li>Professional certification: CPA, CIA, CISA or other relevant industry certification</li><li>Analytics experience in internal audit, risk management, and/or financial services</li><li>Big 4 or large Financial Services industry experience</li><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), and scorecards / dashboards</li><li>Experience with technology control testing including interface inputs, reports, application security and business continuity and third parties</li><li>Direct experience in quality assurance reviews related to Internal Audit</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Audit Director - Quality Assurance and Improvement Program

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As a brand built on going above and beyond to provide world-class customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create exceptional interactions with our customers every day–from curating a unique lifestyle experience to helping them with their everyday needs. And you can grow and refine your skills through top industry-leading training and ongoing coaching, all while learning what it means to continually set and lead the standard for superior, customer-first service. Find your place in service on #TeamAmex. The Membership Concierge Professional (MCP) is responsible for delivering exceptional service to Card Members visiting Centurion New York. Serving as the face of American Express, you will act as a brand ambassador and work collaboratively with a team to provide an outstanding experience that aligns with our brand promise. A successful Centurion New York MCP will have a passion for delivering extraordinary service to our Centurion Card Members, assisting them with travel, card servicing, concierge requests, and lifestyle services by tailoring our products and services to meet their immediate needs and deepen their relationship with American Express.&nbsp;How will you make an impact in this role?<ul><li>Provide superior service to Card Members, ensuring seamless delivery of travel, card servicing, and concierge requests.</li><li>Strategically recommend personalized products and services based on Card Members' needs.</li><li>Collaborate with food and beverage lounge partners to accommodate the needs of Card Members.</li><li>Build strong relationships with Card Members, delivering outstanding customer service in every interaction.</li><li>Effectively navigate multiple tools and channels to communicate with customers (Microsoft Office such as Outlook and Word and other digital systems and/or applications).</li><li>Maintain accurate and detailed documentation.</li><li>Stay updated on Centurion products, benefits, and current offerings.</li><li>Consistently collaborate with other membership managers and align with portfolio managers to gain deep understanding of assigned portfolios' profile, preferences, history, and expectations.</li><li>Execute and follow security requirements of the building.</li><li>Check-in and authenticate guests.</li><li>Ensure the lounge space is clean and presentable.</li><li>Greet and assist guests, providing excellent customer service and answering their questions.</li><li>Lift bags or other objects, as needed.</li></ul>MCP will hold a schedule aligning to the Lounge Hours of Operations. The Concierge Operations team works Monday Sunday 8:45 AM-11 PM, though subject to change due to business needs.Qualifications:&nbsp;<ul><li>Minimum of 5 years of experience in servicing premium customers, such as luxury lifestyle sector or personal assistant, concierge, restaurant, airlines, hotel. </li><li>Passion for servicing customers with proactive solutions. </li><li>Excellent communication skills with the ability to delight customers in every interaction. </li><li>Strong listening skills, allowing you to understand customers' needs and provide confident recommendations that result in high customer satisfaction. </li><li>Professionalism and a positive attitude in all interactions. </li><li>Ability to collaborate effectively with colleagues. </li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do. </li><li>Resourcefulness and proficiency in using the Internet while assisting customers face-to-face. </li><li>Proficiency in utilizing and switching between multiple technology platforms (for example, the Restaurant/Customer Servicing/Microsoft Office systems). </li><li>Adaptability to an ever-changing environment and resilience. </li><li>Ability to work flexible shifts, including nights, weekends, and holidays. </li><li>Ability to perform light to moderate lifting for certain job tasks.</li></ul>Salary Range: $20.00 to $25 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Member Concierge Professional , Centurion New York

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the AENB COO Office’s Strategic Planning, Control Management, Program Management and Governance functions.The&nbsp;Enterprise Control Management team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk &amp; Compliance (GRC) teams.How will you make an impact in this role?This Senior Manager of Regulatory &amp; Audit Exam Management will be part of the team responsible for ECM’s engagement with, response to, and deliverables to regulators, internal audit and second line of defense inquiries and exams.Successful execution of these responsibilities will help to strengthen ECM’s risk and control environment. The Regulatory &amp; Audit Exam team will support ECM’s internal and external exams and audits, ensure timely closure of findings, with an auditor and regulator mindset.The team will be responsible for the efficiency and effectiveness of ECM’s exam management process.&nbsp;&nbsp;Responsibilities Include:<ul><li>Support coordination with ECM and across key stakeholders - of audits, second line testing, and regulatory examinations and ensure all requests are addressed in a timely manner with inputs from all related stakeholders.</li><li>Build and maintain strong relationships with key stakeholders and business partners.</li><li>Track resolution of requests and ensure that significant risks and issues are appropriate and escalated in a timely manner. </li><li>Develop and maintain processes to ensure consistent, accurate and efficient exam responses across the business unit.</li><li>Comply with enterprise policies with regard to audit, second line and regulator engagement.</li><li>Help prepare and present materials to AENB leadership and stakeholders regarding audit and regulatory work. </li><li>Challenge and advise action owners on risk management remediation efforts with a audit and regulatory perspective. </li><li>Act as resource and advisor for 1LOD teams on cross business unit’s exams, where appropriate.&nbsp; </li></ul>Minimum Qualifications:<ul><li>4+ years in a financial risk management function (e.g., audit, compliance, operations, credit).</li><li>Understanding of operational risk management frameworks and requirements.</li><li>Exceptional project management skills, including the ability to clearly advise on progress, roadblocks, and successfully drive project progress, with a track record of developing end-to-end risk management processes.</li></ul>Preferred Qualifications:<ul><li>Experience as an internal or external auditor or regulatory examiner. </li><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.</li><li>Outstanding analytical, problem-solving, written, and oral communication skills with a strong attention to detail.</li><li>Highly motivated self-starter with exceptional business writing skills.</li><li>Strong communicator who can effectively influence, multitask, and prioritize as business needs evolve with a high degree of comfort.</li><li>Ability to build strong relationships with all band levels and work effectively in a collaborative, multi-cultural, team environment.</li><li>Ability to prioritize multiple work streams under time constraints, respond quickly, manage deadlines, and manage changing priorities in a dynamic and very demanding environment while leading with limited direct authority.</li><li>Anticipate needs and act proactively.</li><li>Impeccable integrity with the ability to handle sensitive information and maintain confidentiality.</li><li>Experience supporting risk exam management processes preferred.</li><li>High degree of familiarity with Sharepoint, Powerpoint, Word and Excel.</li></ul>GuardianSalary Range: $80,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Enterprise Control Management, Regulatory & Audit Exam Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.Role Description:This Director role reports to the VP of Enterprise Data Management (EDM) Products and Solutions team. The Director will lead the development and execution of EDM Products, creating a comprehensive set of reporting and metrics, and solutioning &amp; implementing an enterprise framework for data tooling. &nbsp;This role requires a strong blend of product management expertise, business strategy, and technical acumen to deliver transformative data solutions.Primary Responsibilities:<ul><li>Own the vision, roadmap, and lifecycle of high-impact enterprise data products.</li><li>Drive adoption of best-in-class product management practices in data product development, including user-centric design, agile delivery, and metrics-driven prioritization.</li><li>Collaborate with data owners, stewards, architecture, and engineering teams to ensure data products are scalable, high-quality, and compliant.</li><li>Drive enterprise-wide enablement of reporting and insights against all the Data Risks through standardized, governed data products and services.</li><li>Lead the strategy and delivery of self-service reporting frameworks and visualization solutions that democratize data access and insights across business units.</li><li>Partner with business intelligence teams and analytics stakeholders to align reporting capabilities with enterprise metrics, KPIs, and strategic goals.</li><li>Ensure reporting platforms and outputs are scalable, timely, and actionable, supporting decision-making from executive to operational levels.</li><li>Partner with Enterprise Architecture to champion the enterprise-wide adoption and enforcement of standardized data management tools.</li><li>Oversee solution architecture and ensure alignment with best-in-class practices for data governance, quality, cataloging, metadata, lineage, and access control.</li><li>Work with Policy, Standards, and Controls team to ensure the Enterprise Data Management ecosystem will meet evolving needs.</li><li>Promote a culture of data literacy and insight-driven decision-making through enablement, training, and strategic partnerships.</li></ul>Qualifications:<ul><li>Preferred prior experience in working in large financial institutions or banking industry</li><li>Bachelor’s degree in data science, Computer Science, Information Systems, or a related field; experience in the convenience retail and/or hospitality industry preferred.</li><li>10+ years of experience in product development, data management, or enterprise architecture within a large-scale organization.</li><li>Deep understanding of modern data platforms, metadata management, data lineage, cataloging, and governance frameworks.</li><li>Strong technical skills and understanding of analytics solutions, including experience with Generative AI and natural language processing</li><li>Demonstrated ability to translate data insights into strategic business recommendations. Strong problem-solving skills and experience in driving business results.</li><li>Excellent leadership and team management skills, with experience leading cross-functional teams. Prior people leadership experience preferred.</li><li>Excellent communication and collaboration skills, with the ability to translate complex data concepts for business stakeholders.</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;Guardian

Director-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) offers powerful backing and support that helps companies of all sizes gain financial savings, control and efficiency. We provide a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing. The Global Commercial Services Marketing team is responsible for creating an end-to-end marketing strategy for our prospect &amp; customer segments around the world.Within Global Commercial Services Marketing, the Global and US Large Enterprises (G&amp;L) Marketing vision is to deliver essential value to Prospects and Field colleagues through best-in-class B2B marketing. &nbsp;We collaborate with trusted internal and external partners to create globally recognized marketing assets to support our marketing initiatives and Field partners. This team owns and drives all G&amp;L Marketing programs and are looking forward to fueling continued growth in 2025 and beyond. The Senior Manager, G&amp;L Prospect and B2B Marketing will be responsible for owning the content strategy within the G&amp;L Prospect &amp; B2B Marketing team to power marketing and sales channels with thought leadership content. They will collaborate with Marketing Channel Managers, Product, Field Partners, Corporate Affairs &amp; Communication, Legal and Compliance to define and execute content campaigns. This role will also work with external partners to develop content programming.&nbsp;Key Responsibilities:<ul><li>Create and execute a holistic thought leadership content strategy inclusive of third-party research studies and article content to drive engagement with G&amp;L decision makers and influencers</li><li>Develop a distribution strategy to ensure reach and engagement of content through all relevant marketing (experiential, site, paid media, etc.) and field channels, including field e-mail templates</li><li>Partner with Experiential Marketing, Corporate Affairs &amp; Communications, Field partners to plan and integrate thought leadership and value story content at key industry events (ex GBTA, AFP)</li><li>Work with global field enablement to promote usage of content with prospects and customers</li><li>Work with legal, compliance and brand teams to ensure that all content produced is compliant and accurate</li><li>Monitor performance metrics and scorecard targets to provide insights to optimize our content strategy</li><li>Lead a Sr Analyst responsible for content execution and reporting</li></ul>Minimum Qualifications:<ul><li>5+ years of relevant B2B work experience</li><li>Proven content marketing skills, combining creativity and an eye for quality</li><li>Previous experience supporting cross-functional initiatives (ideally working with GCO / LOBCO and/or Control management)</li><li>Excellent written and verbal communication skills with executive presence and ability to rally others around a vision</li><li>Strong relationship management skills with ability to interact with partners across all management levels</li><li>Curiosity, a willingness to learn &amp; a sense of ownership and accountability</li><li>Experience aggregating disparate data and developing concise and succinct recommendations</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, G&L Prospect and B2B Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Merchant Services Global Client Group (GCG) is responsible for a portfolio of our most significant global merchant relationships. This group is unique within American Express, partnering globally to develop and implement opportunities that deepen these strategic merchant partnerships. With a highly hardworking team spanning the globe, the GCG team collaborates across American Express to drive initiatives to grow our merchant business.As a Senior Manager in the Global Merchant Services- Global Client Group, you will be responsible for both managing&nbsp;day-to-day merchant relationships and&nbsp;supporting&nbsp;strategies to drive global growth in charge volume, revenue, and merchant engagement with some of our largest merchants in the travel industry.&nbsp; This role specifically focuses on large lodging merchants with many integration points across the enterprise.&nbsp; How will you make an impact in this role?&nbsp;<ul><li>Act as the General Manager and key representative of American Express including P&amp;L ownership of a portfolio. End-to-end global account management of merchant relationships, which includes leading the day-to-day relationships (i.e., marketing, operations, merchant reporting requests/ inquiries), as well as developing holistic account strategies which deepen American Express’ profitability, relevance, and engagement with these strategic partnerships.</li><li>Develop and drive the annual account strategy at both a local and global level.&nbsp;</li><li>Partner with internal business partners (e.g., Pricing, Legal, Servicing, Marketing, Finance, Risk and Network Operations) to negotiate contract renewals and lead all aspects of the merchant relationship.</li><li>Drive optimization of contractual Marketing Funds to support charge volume growth and welcomed acceptance.</li><li>Identify and build a pipeline of charge volume growth opportunities to increase profitability/ contribution margin of merchant relationships and improve merchant satisfaction.</li><li>Partner across the enterprise, including Consumer, Global Commercial Services, Travel &amp; Lifestyle Services, and Global Network Services to identify and sell-in partnership expansion opportunities in the travel space.&nbsp;</li><li>Deliver against quantifiable scorecard goals by leveraging American Express assets to drive AXP revenue while also meeting merchant needs.</li></ul>Minimum Qualifications<ul><li>Proven experience managing external partners/clients.&nbsp;&nbsp; Prior negotiations experience is a plus.&nbsp; </li><li>Proven ability to influence and drive decision making without formal authority and knowing when to elevate issues and opportunities.</li><li>Strong project manager –detail-oriented, seamless follow-through, own action steps.</li><li>Leading and resolving operational issues for merchant portfolio, in partnership with key internal stakeholders.</li><li>Adept interpersonal skills and excellent oral/written communication skills a must.</li><li>Strong attention to detail and an ability to effectively prioritize and manage multiple priorities.</li><li>Strong analytical and problem-solving skills and ability to navigate through ambiguity.</li><li>Demonstrated track record of driving results, entrepreneurial approach to business.</li><li>Proven ability to build, manage, influence, and deepen relationships, across all levels and business units.</li><li>Ability to synthesize components of industry, merchant and stakeholder input and create Executive level presentations.</li><li>Experience working in, or with, international markets is valued.</li><li>Great teammate who enjoys working in a fun, smart, fast-paced, and dynamic environment.</li><li>Travel industry experience is a plus</li><li>Travel approximately 10%.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Client Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the leading provider of payment solutions for businesses of all sizes. The Small Business Prospect Marketing (SBPM) team accelerates growth for US SME by developing best-in-class, integrated digital experiences from the first touchpoint in the acquisition journey through onboarding.&nbsp;The Senior Manager, Creative Strategy &amp; Acquisition Marketing, reporting to the Director of Paid Media &amp; Creative Strategy, is a highly visible role, that will lead creative strategy and planning, enhance performance through superior creative, and influence across broader acquisition channels. This role involves creating and launching new creative content across various media platforms, developing a unified production process for multiple campaigns, leading a team of internal and external partners, and serving as a subject matter expert. The ideal candidate will be a strategic thinker who thrives in a collaborative, fast-paced, and visible environment and is passionate about shaping the future of acquisition media and marketing through creative and production leadership.Job Responsibilities:<ul><li>&nbsp;Set the agenda for Paid Media Creative taking a customer-centric &amp; performance approach to drive conversions</li><li>Lead end-to-end creative development for our paid media campaigns across display, social, video and audio </li><li>Partner with external agencies, acting as client lead on strategy development, briefing, concept exploration, territory refinement, tactical approach, compliance reviews, and legal approvals</li><li>Coordinate campaigns with other marketing activities, ensuring consistency of experience for prospects</li><li>Drive innovation by investigating new channels and exploring new creative approaches</li><li>Analyze performance to drive creative optimizations and test and learn priorities </li><li>Bring an external perspective, identifying new formats/tactics to drive modernization/growth</li><li>Champion acquisition creative best practices and identify synergies across the organization</li><li>&nbsp;Collaborate with channel owners on creative development in affiliate, site, paid search, and referral channels</li><li>Lead a team of two direct reports </li></ul>Qualifications:<ul><li>&nbsp;5-7 years of experience in marketing experience</li><li>Strong strategic and creative thinker with the ability to develop compelling marketing strategies and translate into successful digital executions</li><li>Proven ability to define what winning looks like, drive results, challenge the status quo, and promote innovation</li><li>Proven track record of driving prioritization across multiple stakeholders&nbsp;</li><li>Highly collaborative with the ability to work effectively across a matrixed organization and drive consensus and prioritization among key stakeholders</li><li>Strong external perspective with insight into digital ecosystems, trends, capabilities, publishers, and analytical capabilities</li><li>Ability to build a strong team culture grounded in coaching and team empowerment</li><li>Adaptable to a dynamic work environment and enjoy bringing your energy and enthusiasm to solve complex problems</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

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