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Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.
We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: College Work Study Program (Maxine A. Smith Center)
Employee Classification:&nbsp;Other
Institution:&nbsp;Southwest Tennessee Community College
Department: Maxine A. Smith Center
Campus Location:&nbsp;STCC - Maxine A. Smith Center 
Job Summary
To support the Office of the Maxine A. Smith Center by helping create a welcoming student experience, supporting student program offerings and activities, and fostering spaces for student involvement at Southwest Tennessee Community College.
Job Duties
<ul>
<li>Report to the Leadership Team of the Maxine A. Smith Center.</li>
<li>Create student photo IDs, manage and order photo ID supplies, and troubleshoot photo ID technology as needed.</li>
<li>Assist staff with day-to-day operations of the center, including:
<ul>
<li>Answering the phone and greeting walk-in inquiries.</li>
<li>Monitoring computer labs.</li>
<li>Assisting staff before, during, and after center events.</li>
<li>Greet and direct students both in person and over the phone.</li>
<li>Answer questions and forward messages as necessary.</li>
<li>Maintain an organized and welcoming environment for students inside the Maxine A. Smith Center.</li>
<li>Assist with various special projects and reports, including supporting other offices and campus-wide events.</li>
</ul>
</li>
</ul>
Minimum Qualifications
<ul>
<li>Must be a registered student of Southwest Tennessee Community College. 
</li>
<li>Only students who are approved for Federal Work Study are qualified for this position. 
<ul>
<li>If you have any questions regarding this requirement, please reach out to the Financial Aid Office.</li>
</ul>
</li>
<li>Effective communication skills and computer skills. 
</li>
<li>Ability to work a minimum of 10 hours and a maximum of 20 hours per week. 
</li>
<li>Availability to work some evenings and weekends, particularly at the beginning of academic terms and at other times to support student enrollment and department events.</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience in an higher education office environment. 
</li>
<li>Computer literate with proficiency in Microsoft Office applications. 
</li>
<li>Ability to work independently and follow instructions in a highly collaborative team setting. 
</li>
<li>Strong organizational skills.</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Excellent oral and written communication skills with the ability to effectively engage with an ever-growing community.</li>
<li>Proficient in Microsoft Office applications. 
</li>
<li>Skilled in maintaining and managing records and data efficiently. 
</li>
<li>Ability to operate office technology, including computers, scanners, printers, and copiers. 
</li>
<li>Willingness to work evenings and weekends as necessary to support student enrollment and department events.</li>
</ul>
Physical Demands / Working Conditions: 
<ul>
<li>Assist the team with the setup of events or classroom requests, which may include arranging furniture, setting up equipment, and organizing materials for various activities or instructional needs. 
</li>
<li>May require lifting, pushing, or pulling items weighing up to 25 pounds and standing or walking for extended periods.</li>
</ul>
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In order to be considered for the position, the following items must be uploaded:
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Unofficial Transcripts</li>
</ul>
A summary of our benefits can be found below:&nbsp;
<a href="https://www.southwest.tn.edu/hr/benefits-overview.php" target="_blank">https://www.southwest.tn.edu/hr/benefits-overview.php</a>
Incomplete applications will not be considered.
The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.&nbsp; 
The following person has been designated to handle inquiries regarding nondiscrimination policies:&nbsp; LeVetta Hudson, Vice President of People &amp; Culture, <a href="mailto:myhr@southwest.tn.edu" target="_blank">myhr@southwest.tn.edu</a>, 737 Union Ave, Memphis, TN 38103, 901-333-5000. <a href="https://tbr.navexone.com/content/dotNet/documents/?app=pt&amp;source=unspecified&amp;docid=272&amp;public=true" target="_blank">See the full non-discrimination policy</a>.

Motlow State Community College


      College Work Study Program (Maxine A. Smith Center)
    

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.
We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: College Work Study Program (Public Safety - Campus Safety Technician)
Employee Classification:&nbsp;Other
Institution:&nbsp;Southwest Tennessee Community College
Department: Police Services / Public Safety
Campus Location: STCC - Multiple Campus Locations
Job Summary
The student worker/intern will work under close supervision of the shift supervisors of the Police Services/Public Safety Department. They will patrol facilities or safeguard a post as instructed, serve as a general security presence and visible deterrent to crime; report suspicious activity and/or criminal acts which may be a threat to students, faculty/staff, and college property.
Job Duties
<ul>
<li>Assist with monitoring the campus for safety.</li>
<li>Provide escort needs upon request.</li>
<li>Report suspicious activities and/or persons.</li>
<li>Assist staff and students during emergencies.</li>
<li>Assist with emergency drills.</li>
<li>Become familiar with basic investigation techniques.</li>
<li>Investigate minor traffic crashes.</li>
<li>Issue citations for traffic and parking violations.</li>
<li>Complete assigned tasks within the time frame specified.</li>
<li>Adhere to agency policies and procedures.</li>
<li>Maintain confidentiality related to consumer issues.</li>
<li>Report promptly for all Field Experience assignments and duties.</li>
<li>Maintain professional behaviors and attitudes.</li>
<li>Patrols campus by foot.</li>
<li>Maintains close communication with Police Officers and Police Radio Dispatchers using two-way radios.</li>
<li>Performs clerical duties.</li>
<li>May perform other duties as assigned.</li>
</ul>
Minimum Qualifications
<ul>
<li>Maintain a minimum 20-hour per week work schedule. 
</li>
<li>Must be enrolled as a Southwest Tennessee Community College student. 
</li>
<li>Only students who are approved for Federal Work Study are qualified for this position. 
<ul>
<li>If you have any questions regarding this requirement, please reach out to the Financial Aid Office. 
</li>
</ul>
</li>
<li>Must be in pursuit of an Associate Degree at Southwest Tennessee Community College. 
</li>
<li>Must have completed at least twelve credit hours of college-level course work. 
</li>
<li>Must have and maintain a minimum 2.5 grade point average. 
</li>
<li>Must successfully pass a background check 
</li>
</ul>
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In order to be considered for the position, the following items must be uploaded:
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Unofficial Transcripts</li>
</ul>
A summary of our benefits can be found below:&nbsp;
<a href="https://www.southwest.tn.edu/hr/benefits-overview.php" target="_blank">https://www.southwest.tn.edu/hr/benefits-overview.php</a>
Incomplete applications will not be considered.
The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.&nbsp; 
The following person has been designated to handle inquiries regarding nondiscrimination policies:&nbsp; LeVetta Hudson, Vice President of People &amp; Culture, <a href="mailto:myhr@southwest.tn.edu" target="_blank">myhr@southwest.tn.edu</a>, 737 Union Ave, Memphis, TN 38103, 901-333-5000. <a href="https://tbr.navexone.com/content/dotNet/documents/?app=pt&amp;source=unspecified&amp;docid=272&amp;public=true" target="_blank">See the full non-discrimination policy</a>.


      College Work Study Program (Public Safety - Campus Safety Technician)
    

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.
We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: College Work Study Program (Student Leadership and Engagement)
Employee Classification:&nbsp;Other
Institution:&nbsp;Southwest Tennessee Community College
Department: Student Leadership and Engagement 
Campus Location: STCC - Multiple Campus Locations
Job Summary
Student Leadership and Engagement needs a student to assist with routine office activities such as answering phones, filing, typing, mail deliveries, copying, making student/faculty IDs, updating flyers on bulletin boards, assisting with student events, and other assigned duties.
Job Duties
<ul>
<li>Operate office equipment such as telephone, fax machine, copier, and ID machine. Greet office visitors, and answer and document all phone calls.</li>
<li>Update event flyers on assigned bulletin boards around campus. Participate in setup, process, and breakdown of student events.</li>
<li>Log Students who visit the game room and assist with maintaining order in the student game room.</li>
<li>Provide student surveys after events.</li>
</ul>
Minimum Qualifications
<ul>
<li>Must be a registered student of Southwest Tennessee Community College. 
</li>
<li>Only students who are approved for Federal Work Study are qualified for this position.
<ul>
<li>If you have any questions regarding this requirement, please reach out to the Financial Aid Office.</li>
</ul>
</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Possess excellent customer service skills. 
</li>
<li>Basic knowledge of modem office practices, procedures, and equipment. Basic knowledge of Microsoft Office Applications. 
</li>
<li>Ability to follow instructions and work independently. 
</li>
<li>Ability to communicate effectively 
</li>
</ul>
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In order to be considered for the position, the following items must be uploaded:
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Unofficial Transcripts</li>
</ul>
A summary of our benefits can be found below:&nbsp;
<a href="https://www.southwest.tn.edu/hr/benefits-overview.php" target="_blank">https://www.southwest.tn.edu/hr/benefits-overview.php</a>
Incomplete applications will not be considered.
The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.&nbsp; 
The following person has been designated to handle inquiries regarding nondiscrimination policies:&nbsp; LeVetta Hudson, Vice President of People &amp; Culture, <a href="mailto:myhr@southwest.tn.edu" target="_blank">myhr@southwest.tn.edu</a>, 737 Union Ave, Memphis, TN 38103, 901-333-5000. <a href="https://tbr.navexone.com/content/dotNet/documents/?app=pt&amp;source=unspecified&amp;docid=272&amp;public=true" target="_blank">See the full non-discrimination policy</a>.


      College Work Study Program (Student Leadership and Engagement)
    

The Tennessee College of Applied Technology - Dickson is accepting applications for the full-time position of Associate Instructor in the new Evening Barbering Program at our Clarksville Campus. This is a grant-funded position.
MINIMUM REQUIREMENTS
<ul>
<li>High school diploma or equivalent; technical diploma from accredited Barbering program preferred.</li>
<li>Current, active Tennessee Barbering Instructor license.</li>
<li>Minimum of three years of full-time Barbering experience.</li>
<li>Teaching, training or management experience preferred.</li>
<li>Must possess a high degree of knowledge in all areas of the instructional field.</li>
<li>Must commit to remain licensed and maintain program accreditation(s).</li>
</ul>
SKILLS
<ul>
<li>Must possess the organization and communication skills necessary to be an effective teacher and interact with all students.</li>
<li>Must show evidence of good character, organizational skills, and mature attitude.</li>
<li>Must be willing to remain current in the Barbering profession.</li>
<li>Ability to establish and maintain effective working relationships with other employees.</li>
<li>Computer skills required.</li>
</ul>
GENERAL DUTIES:&nbsp; The Evening Barbering Associate Instructor is responsible for providing individualized theory and hands-on instruction to prepare students for employment as Barbers. The Barbering Associate Instructor will develop, plan, and prepare a complete and progressive course of study including lesson plans, assignments, and instructional aides; monitor, grade and evaluate individual student progress; enter and maintain student records on a regular basis in the college’s student records management system; assist with recruitment, placement, and follow-up of students; and other duties as assigned. This position must also maintain good public relations with business and industry, maintain an active advisory committee and cooperate with outside agencies. All instruction is delivered in-person. Scheduled work hours are Monday through Friday from 1:30 p.m. to 9:30 p.m. Class schedule is Monday through Friday from 2:45 p.m. to 9:15 p.m. Anticipated start date December 1, 2025. This is a grant-funded position.
SALARY:&nbsp; $50,894-$61,074 per year ($26.10-$31.32 per hour). Commensurate with Tennessee Colleges of Applied Technology salary guidelines and directly related experience.
APPLICATION SUBMISSION &amp; REVIEW: Complete application and submit resume at: <a href="http://careers.tbr.edu/cw/en-us/job/501449?lApplicationSubSourceID=" target="_blank">Apply Now – Evening Barbering Instructor -- Clarksville</a>. Review of résumés with completed employment application will begin immediately and continue until position is filled. Applications received by September 9, 2025, will be assured full consideration. Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.
EMPLOYMENT DOCUMENTS:&nbsp; Current federal law requires identification and eligibility verification prior to employment.&nbsp; Only U.S. citizens and aliens authorized to work in the United States may be employed. A criminal/financial background check will be required for applicant selected.
TCAT Dickson does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by the Tennessee Board of Regents policies with respect to employment, programs and activities. The following person has been designated to handle inquiries regarding nondiscrimination policies: Corey Choate, Vice President of Operations, <a href="mailto:corey.choate@tcatdickson.edu" target="_blank">corey.choate@tcatdickson.edu</a>, 740 Hwy 46 S, Dickson, TN 37055, 615-441-6220. The TCAT Dickson policy on nondiscrimination can be found at <a href="https://www.tcatdickson.edu/about/non-discrimination-statement" target="_blank">https://www.tcatdickson.edu/about/non-discrimination-statement</a>. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;8/7/25


      Associate Instructor, Evening Barbering Clarksville
    

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.
We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: College Work Study Program (Child Care Aide)
Employee Classification:&nbsp;Other
Institution:&nbsp;Southwest Tennessee Community College
Department: Child Care 
Campus Location: STCC - Multiple Campus Locations
Job Summary
The work-study child care aide will assist in implementing the childcare program’s goals and classroom objectives while performing related work for children six (6) weeks to five (5) years old. 
Job Duties
<ul>
<li>Assist in directing activities for children in the program</li>
<li>Assist with supervision of large and small groups of children</li>
<li>Assist children with self-help skills</li>
<li>Works with individual children on specific tasks</li>
<li>Complete all related trainings</li>
<li>Attend seminars and parent related activities</li>
<li>Assist with serving meals and snacks</li>
<li>May perform other duties as assigned</li>
</ul>
Minimum Qualifications
<ul>
<li>Must be a registered student of Southwest Tennessee Community College. 
</li>
<li>Only students who are approved for Federal Work Study are qualified for this position. 
<ul>
<li>If you have any questions regarding this requirement, please reach out to the Financial Aid Office. 
</li>
</ul>
</li>
<li>High school diploma or equivalent 
</li>
<li>Pass background check 
</li>
<li>Obtain a physical prior to employment 
</li>
</ul>
Preferred Qualifications
<ul>
<li>Child Development Associate (CDA) Credential/Early Childhood Certificate/ 18 Credit Hours of Early Childhood Courses 
</li>
<li>Knowledge of recreational activities associates with creative play 
</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Knowledge of psychological and biological needs of children 
</li>
<li>Ability to make decisions both within or without guidance or established procedures 
</li>
<li>Ability to react quickly and calmly in stressful situations 
</li>
<li>Ability to establish and maintain an effective working relationship with the public, children and other employees 
</li>
</ul>
Physical Demands / Working Conditions 
<ul>
<li>Ability to lift children 40 pounds if needed.</li>
</ul>
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In order to be considered for the position, the following items must be uploaded:
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Unofficial Transcripts</li>
</ul>
A summary of our benefits can be found below:&nbsp;
<a href="https://www.southwest.tn.edu/hr/benefits-overview.php" target="_blank">https://www.southwest.tn.edu/hr/benefits-overview.php</a>
Incomplete applications will not be considered.
The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.&nbsp; 
The following person has been designated to handle inquiries regarding nondiscrimination policies:&nbsp; LeVetta Hudson, Vice President of People &amp; Culture, <a href="mailto:myhr@southwest.tn.edu" target="_blank">myhr@southwest.tn.edu</a>, 737 Union Ave, Memphis, TN 38103, 901-333-5000. <a href="https://tbr.navexone.com/content/dotNet/documents/?app=pt&amp;source=unspecified&amp;docid=272&amp;public=true" target="_blank">See the full non-discrimination policy</a>.


      College Work Study Program (Child Care Aide)
    

Title: Building Construction Technology Instructor
Employee Classification:&nbsp;Faculty
Institution:&nbsp;TCAT-Hartsville
Department: Instruction
Campus Location: Trousdale Turner Correctional Center
Job Summary
Instruct justice-involved students in technical training to prepare them to re-enter the job market in the building construction field through lecture, demonstrations, and/or audio-visual aids. Responsible for individualized instruction in all phases of the Building Construction Technology program using the prescribed curriculum while ensuring efficient and safe delivery of instruction to students. Prepare and/or revise syllabi of courses of study with detailed lesson plans. Administer assessments to evaluate student progress. Maintain student academic records and submit reports related to the program (i.e., grades, attendance, discipline, etc.). Attend workshops and/or other training programs to remain current in the building construction industry. In addition, the ideal candidate will be an enthusiastic team player who is willing to take initiative and go above and beyond the call of duty in a changing work environment and whose career objectives include being a member of a dynamic and growing institution that has a vision to expand its services and increase its offerings to the citizens, businesses and industries in its service area.&nbsp;Salary is commensurate with education and experience. $55,983 - $67,181.
Job Duties
Minimum Qualifications
High degree of knowledge in carpentry, plumbing, electrical, and masonry. Computer skills, including Microsoft Office applications. Organizational and communication skills. Networking skills. Time management skills; ability to meet deadlines. Ability to relate and communicate to a diverse faculty, staff and student population.
Preferred Qualifications
Technical Diploma and/or Associates Degree, industry-recognized certifications and/or license in the field or the ability to become certified within the first year of employment, and teaching experience preferred.
Knowledge, Skills, and Abilities
High degree of knowledge in carpentry, plumbing, electrical, and masonry.


      Building Construction Technology Instructors
    

Title: Welding Technology Instructors&nbsp;TCAT-Hartsville
Employee Classification:&nbsp;Faculty
Institution:&nbsp;TCAT-Hartsville
Department: Instruction
Campus Location:&nbsp;Main Campus, Wilson County Campus, and Turner Trousdale Correctional Facility
Job Summary
TCAT Hartsville is seeking a qualified full- and/or part-time Welding Technology Instructors to assist with classroom and lab instruction in MIG, TIG, STICK, GAS, and other welding processes. These instructors will support the teaching both high school and adult learners, maintaining safety standards, evaluating student progress, and helping students build the skills necessary for employment in the welding industry. Salary is commensurate with education and experience. $30/hr Part-time is $30/hr, and $55,983 - $67,181 full-time. 
Job Duties
The part-time responsible for assisting with the coordination and evaluation of all phases of the College’s Welding Technology programs. Physically able to lift, stoop, stand, and walk to demonstrate and perform all work based projects required. The instructor is responsible for providing individualized classroom and lab instruction to students to prepare them to become welders. The Instructor must also maintain good public relations with business and industry, maintain an active advisory committee and cooperate with outside agencies. In addition, the ideal candidate will be an enthusiastic, team player who is willing to go above and beyond the call of duty and whose career objectives include being a member of a dynamic and growing institution that has a vision to expand its services and increase its offerings to the citizens, businesses and industries in its service area. Hours and days will vary. alary is commensurate with education and experience. $30/hr Part-time is $30/hr, and $55,983 - $67,181 full-time.
High school diploma or GED required Minimum five (5) years of welding experience Ability to teach GMAW (MIG), GTAW (TIG), SMAW (STICK), oxyacetylene fusion, flux core welding, flame cutting, brazing, soldering Familiarity with blueprint reading, welding symbols, metallurgy, fitting and fabrication Strong organizational, communication, and interpersonal skills Commitment to maintaining safety and program-accrediting standards
Preferred Qualifications
Teaching Experience Postsecondary diploma or A.A.S. in Welding or related field Certifications such as AWS, CWE, CWI, or NCCER Robotic welding and/or teaching experience
Knowledge, Skills, and Abilities
Must have good organizational and planning skills. Must be willing to remain current in the welding profession. Must have the ability to establish and maintain effective interpersonal working relationship with students, faculty, staff and general public. 
Physical Demands / Working Conditions 
{sTAOther1}


      Welding Technology Instructors TCAT-Hartsville
    

About UsAlways open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.&nbsp;We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.Premium Support EngineerJob DescriptionThe RoleAs a Premium Support Engineer (PSE) you will provide expert level support services for SUSE products in select customer accounts.&nbsp; In this role you will be responsible for building strong relationships with assigned customers to understand the environment, their use of SUSE products, business processes,&nbsp; installation, and configuration.&nbsp; This understanding will allow you to provide personalised support and services in both a proactive and reactive manner.&nbsp; Your in-depth knowledge of SUSE technologies and solutions will allow you to offer the highest level of service for our customers.&nbsp;In the PSE role you will interact with the customer’s L2 and L3 teams and resolve any technical issues related to SUSE Linux and related SUSE products and provide high level advisory services allowing them to keep their SUSE products in top operational order. The PSE will have priority and direct access to other SUSE team members (Peers, Back-line, Engineering and Development) for critical issues that require additional assistance.Critical to achieving excellent results will be developing strong relationships and resolving issues most important to the customer to aid renewal of their Premium Service contract.&nbsp; The role sits within Global Services Americas.Focus Areas <ul><li>Assist your customer in the diagnosis and resolution of end-customer environments</li><li>Provide assistance to your customer as requested in relation to any test environments used to duplicate end-customer issues</li><li>Advise your customer regarding the maintenance, upgrade and deployment of SUSE software in end-customer environments</li><li>Escalation point for customer’s L2 and L3 support or engineering personnel for SUSE product issues</li></ul>Preferred Experience &amp; Skills<ul><li>Bachelor’s degree in computer science, Information Systems, or related field</li><li>3 to 5 years of IT, Services, Consulting, or Support experience</li><li>A strong sense of responsibility, self-motivation and the ability to prioritise and organise workload to complete multiple, simultaneous issues and projects</li><li>Flexibility and capacity to work across a variety of activities within a matrix and virtual organisational framework</li><li>The ability to adapt/learn new products/technologies that your customer may need assistance with relating to your position at SUSE</li><li>Ability to appropriately handle tense/stressful customer situations regarding service outages and issue resolution</li><li>Able to influence both internal and external stakeholders</li><li>The ability to work seamlessly across organisations</li></ul>Product expertise with the following:&nbsp;<ul><li>Experience Support SUSE Rancher and its family of products</li><li>Experience deploying and managing Kubernetes/OpenShift clusters at scale</li><li>Familiarity with multiple CNIs and CSIs, RBAC</li><li>Terraform experience</li><li>CKA or CKAD certifications</li><li>Experience containerizing application workloads for Kubernetes or OpenShift</li><li>Experience developing application deployment workflows (CI/CD) with Kubernetes or OpenShift</li></ul>The following are a plus:<ul><li>SLES, SLE-HAE (Or other Pacemaker/Corosync experience)&nbsp;</li></ul><ul><li>Experience automating installations using products like AutoYaST or KickStart</li><li>Experience with configuration management tools like Salt, Ansible, or similar</li><li>Ability to troubleshoot network and kernel level issues</li></ul>Personal Attributes<ul><li>The ideal candidate will embrace the transformative nature of this role - as we continue our evolution, we require you to build capability and institutionalise best practices within delivery of Premium Service.&nbsp;&nbsp;&nbsp;</li><li>Questioning and challenging assumptions will be necessary.&nbsp;&nbsp;</li><li>Your relationship building skills both with direct peers but also across the wider business will be critical, as will your ability to be a team player.</li><li>Dealing with ambiguity and being both resourceful and enterprising should be second nature to you.</li><li>Relentless focus on delivering customer outcomes</li></ul>This position is subject to a background check(s), including criminal, credit, and/or employment references. The candidate is required to complete the background check(s) once an offer has been accepted. This will be conducted by SUSE’s external provider, where legally permitted.JobServicesWhat We OfferWe empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.This is a compelling opportunity for the right person to join us as we continue to scale and prosper.If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.SUSE Values&nbsp;<ul><li>Choice</li><li>Innovation</li><li>Trust</li><li>Community</li></ul>

SUSE

Premium Support Engineer

Title: EPSO Systems Administrator
Employee Classification:&nbsp;Other Professionals
Institution:&nbsp;System Office
Department: Academic Affairs
Campus Location: Tennessee Board of Regents System Office
Job Summary
The EPSO LMS Administrator will work as the technical lead, coordinating with teams from the Tennessee Board of Regents to create, manage, and administer Statewide Dual Credit (SDC) exams to TN high school students, assist the EPSO Coordinator with technical support, data collection, reporting efforts, and teacher trainings, and assist the EPSO Director with supporting EPSO management and expansion efforts. This position requires high attention to detail, including manipulating large sets of student information and securely managing the resulting data sets, proficient knowledge in LMS funcitions, administration, and support, and the ability to handle multiple complex projects at once. This position may have the opportunity to work remote within the state of Tennessee but with periodic visits to the TBR System Office (Nashville, TN) at the employee’s expense, and potential travel to Tennessee TBR colleges may be necessary.
Job Duties
<ul>
<li>25% - Maintain a detailed understanding of LMS functions and management including: • Course creation and cloning • User enrollment and management, including account creation (i.e., SDC teachers, graders, and administrators) • Create trainings that will be applied to thousands of individual courses and classrooms across our TBR system • Develop, coordinate, and conduct training and offer support to all level of LMS users - (Essential)</li>
<li>20% - Manage and provide Tier 1 technical support for LMS issues and for high school teachers and other high school administrators including: • Policies and procedures • Process consistency and compliance • Quality performance • Productivity • Day-to-day performance management - (Essential)</li>
<li>20% - Achieve and maintain a collaborative working relationship with the EPSO Coordinator who will provide Tier 2 Help Desk service. Collaborate with the EPSO Coordinator on day-to-day program facilitation including: • Contact list management • Process optimization and implementation • Mass-marketing email campaigns • Documentation maintenance and publishing - (Essential)</li>
<li>15% - Assist the Director of EPSO with providing systemwide support to all EPSOs including: • Data collection, analysis, and dissemination to statewide partners and stakeholders • Developing dashboards • Advising • Documentation • Training • Communications • Delivery • Policy • AI Literacy • Serve as the EPSO contact point for all postsecondary institutions, including but not limited to SDC articulation, EPSO database access, and SDC score confirmation - (Essential)</li>
<li>10% - Dual Credit Exam Management: • Partner with TDOE administrators to deliver dual credit challenge exams in the fall and spring of each school year • Work with the EPSO Coordinator to manage Respondus integration with D2L • Contract, train, and manage faculty groups who grade for SDC - (Essential)</li>
<li>5% - Facilitate and manage work required to bring all public facing EPSO team resources in compliance with WCAG 2.0 Level AA standards - (Essential)</li>
<li>5% - Other assignments as given by the Director of EPSO - (Essential)</li>
</ul>
Minimum Qualifications
• Bachelors Degree in Instructional Design, Education, or a related field • 3 years administering an LMS • Experience providing technical support services and supporting course management systems • Proficient skills in Microsoft Excel 
Preferred Qualifications
• Masters Degree in Computer Information Systems, Computer Science, Instructional Design, Education, or a related field • 4+ years administering an LMS • Experience with D2L • Experience collaboarating with SMEs to design and develop e-learning solutions. • 3-5 years supervisory experience 
Knowledge, Skills, and Abilities
• Strong attention to detail • Strong communication skills including the ability to communicate with senior leadership within the business organization and end-user customer service support • Strong working knowledge of Microsoft Excel and other Office products • Strong problem-solving skills • Significant critical thinking skills and the ablility to generate and evaluate multiple alternatives as a part of decion-making processes • Significant experience using learning management systems • Capacity to manage multiple competing priorities • Ability to develop and maintain a positive, collaborative work environment • Advanced technical skills in course management systems • Experience in OER curation/creation and management • Proficient in applying accessibility best practices to ensure WCAG 2.0 Level AA compliance across web and non-web electronic documents 
Physical Demands / Working Conditions

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