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Job Description and RequirementsThe RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative in the Summit branch location starting at $20.00/hour!Bilingual in Spanish and English?&nbsp; Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification. The Summit branch is located at: 6475 Baywater, San Antonio, TX 78229.As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions.&nbsp; You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life.&nbsp; You’ll have the opportunity to demonstrate your professionalism, initiative and desire to learn and grow with our Path to Promotion and award winning Learning and Development program. &nbsp;If you&nbsp;have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you.Essential Functions and Responsibilities: <ul><li>Provide enthusiastic, professional, quality, prompt and courteous service to members, prospective members, and RBFCU team.</li><li>Process a variety of face to face transactions and maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.</li><li>Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.</li><li>Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.</li><li>Prepare various teller reports, and escort members into designated areas when requested.</li><li>Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features.</li><li>Observe safety and security procedures, and report potentially unsafe conditions.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School diploma or GED</li><li>Six months of work experience (financial institution, customer service or sales experience preferred)&nbsp;</li><li>Must be able to work a flexible Monday through Saturday schedule</li><li>Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers</li><li>Excellent communication and interpersonal skills</li><li>Ability to apply common sense understanding to carry out detailed and somewhat involved written or oral instructions</li><li>Ability to handle problems involving a few concrete variables in standardized situations</li><li>Proficient in utilizing PC, software and other office equipment</li><li>Teamwork and dedication to developing strong relationships with coworkers</li><li>Able to move over 50 pounds (coin bins occasionally) and sit or stand for long periods of time</li><li>Good vision (correctable), hearing, and manual dexterity</li></ul>Preferred:<ul><li>Bilingual (English/Spanish)</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RBFCU

Summit Branch Member Service Representative - Full Time

Job Description and RequirementsPreserve Title is seeking a Commercial Escrow Assistant who will be responsible for handling all aspects of processing files for commercial and farm and ranch transactions.This position is for our Creekside location, located at: 204 Creekside Crossing, New Braunfels, Texas 78130Essential Functions and Responsibilities:<ul><li>Answering incoming calls.&nbsp;</li><li>Greeting and assisting customers.&nbsp;</li><li>Assisting title staff with Order Entry, receipting of Earnest Money Contracts and client follow up.</li><li>Reviewing title commitments as well as curative work in order to clear title.</li><li>Understanding commercial contracts.</li><li>Preparing Settlement Statements or Closing Disclosures per sales contracts and instructions from lenders.</li><li>Preparing Closing Packages.</li><li>Conducting real estate closings.</li><li>Receipt of escrow monies and disbursements of files.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School Diploma or GED</li><li>Previous job related work experience</li><li>Must be able/willing to commute to the work location at: 204 Creekside Crossing, New Braunfels, Texas 78130</li><li>Strong analytical and problem solving skills to resolve complex issues</li><li>Self-motivated with strong organization skills</li><li>Proficient computer skills and knowledge of Microsoft products</li><li>Ability to maintain high level of confidentiality</li><li>Teamwork and dedication to developing strong relationships with coworkers</li><li>Knowledge of The Texas Title Insurance Procedural and Rate Rules</li><li>Knowledge of FHA, VA, and Conventional transactions</li><li>Excellent communication, interpersonal, and organizational skills, ability to work in a paperless environment</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Title Commercial Escrow Assistant

JOB SUMMARYOnPoint is expanding Agile delivery to improve predictability, speed, and quality while keeping member outcomes front‑and‑center. The Scrum Master will coach two cross‑functional teams, facilitate core Scrum events, and evolve our practices incrementally. This role will measure what matters, focus on removing friction, and aligning delivery with decision forums and our dual‑pipeline, cross-functional model.With a strong foundation in Agile methodologies and Scrum practices, the Scrum Master will navigate the flow of velocity and continuous improvement including initiation, planning, execution, monitoring, and closing. The Scrum Master proactively identifies and removes obstacles, offering practical solutions to keep teams and their goals on track and mitigate risks.ESSENTIAL FUNCTIONS<ul><li>Facilitate daily stand-up meetings, sprint planning, sprint review, and sprint retrospective meetings. </li><li>Ability to turn data into decisions - bringing concise, visual insights.</li><li>Communicate effectively across all levels of the organization, including communicating highly technical information for a non-technical audience. </li><li>Ensure the teams follow Agile and Scrum practices and principles</li><li>Identify and remove impediments that may hinder the team's progress.</li><li>Support the team in managing the product backlog and ensuring it is prioritized and up to date.</li><li>Foster a collaborative and productive team environment.</li><li>Coach and mentor team members on Agile practices and principles.</li><li>Collaborate with internal and external development teams to improve the overall Agile process across the organization.</li><li>Lead the software development and implementation of highly complex, multi-disciplinary projects. </li><li>Serve as an administrator for the organization’s scrum management system Azure DevOps.</li><li>Champion the use of AI in the scrum process.</li><li>Utilize AI tools like Github, CoPilot and Azure, and predictive analytics to analyze team performance, forecast project timelines, and identify potential risks early.</li><li>Implement AI-driven project management tools to enhance sprint planning, tracking, and reporting, and to automate routine tasks, allowing the team to focus on high-value activities.</li><li>Collaborate closely with project managers and business analysts to provide delivery estimates, integrate Agile timelines into broader project schedules.</li><li>Organize and lead sprint review sessions to showcase completed work, celebrate achievements, and collect stakeholder feedback.</li><li>Communicate product updates, timelines, and priorities to stakeholders to ensure transparency and alignment on progress and tradeoffs.</li><li>Act as an Agile change agent, promoting and embedding Agile mindsets, values, and practices across the organization to drive cultural transformation and continuous improvement.</li></ul>EXPERIENCE REQUIREMENTS5 years of experience preferred in the following: <ul><li>Clear, concise, direct, and collaborative verbal and written communication, leadership, interpersonal, and documentation skills.</li></ul><ul><li>Strong problem-solving and conflict-resolution skills.</li><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Ability to manage multiple competing priorities for individual work and in support of teams’ goals.</li><li>Proven experience as a Scrum Master in an Agile environment at an enterprise level and multi-team environments.</li><li>Advanced experience in software development lifecycle, Agile methodologies, and Scrum practices.</li><li>Scrum Master training or certification (e.g., Certified Scrum Master or equivalent).</li><li>Knowledge of Agile frameworks (e.g., Scrum, Kanban, Lean) and their application across the software development lifecycle.</li><li>Experience tracking and interpreting Agile metrics (velocity, cycle time, throughout) to drive performance improvement and predictability. Prior experience in enterprise, digital, or data transformation. </li><li>Advanced understanding of Microsoft Office product suite (e.g., Excel, PowerPoint, Word, Visio, Teams), project tools (Smartsheet, Monday.com, Microsoft Project), and scrum tools such as Azure DevOps and Jira. Ability to master updated or new software and platforms as required by evolving technology.</li></ul>This is a hybrid role with three days in the office and two from home. More days in the office may be required during the training period. At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience. JobFamilyTechnologyJobFunctionTechnologyPayTypeSalary

OnPoint Community Credit Union

Scrum Master

OverviewThe Proactive Partner. You’re a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members’ financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We’re also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint. Responsibilities&nbsp;<ul><li>Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities.</li><li>Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners.</li><li>Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information.</li><li>Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.</li><li>Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing.</li><li>Must be detail-oriented.Ability to be self-directed, efficient, and meet deadlines.</li><li>Ability to manage a heavy pipeline of 40 plus loans.</li><li>Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills.</li><li>Demonstrated math and accounting skills.</li></ul>Qualifications<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures.</li></ul>Compensation for this role is primarily commission-based.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.JobFamilyOnPoint MortgageJobFunctionOnPoint MortgagePayTypeHourly

Mortgage Loan Officer - Johnson Creek

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>Advance adoption of Amex debit capabilities</li><li>Manage processing partner relationships, integrations, and compliance; regularly engage with external partners on debit</li><li>Develop thorough documentation and operationally sustainable processes to ensure consistent results</li><li>Negotiate complex contracts with partners and customers</li><li>Create and expand relationships with key external debit partners</li><li>Develop technical proficiency and requisite fluency with network capabilities, including connectivity, specifications, and processes</li><li>Collaborate broadly, sharing roadmap and interoperability considerations, and thought-leadership regarding U.S. debit norms</li><li>Build strong positive relationships within Amex, including network, issuing, legal, pricing, policy, technology, and relationship management teams</li><li>Maintain deep and current knowledge about the payment services industry, debit and U.S. market trends, new and existing technologies, products, and services</li></ul>Minimum Qualifications:<ul><li>Minimum 3 years’ experience in the processing and acquiring of U.S. debit cards with processor, debit network, or acquirer</li><li>Sound technical aptitude, analytical, and problem-solving skills</li><li>Demonstrated ability to guide, contribute to, and execute on strategies to deliver outcomes aligned to business goals in matrixed organizations</li><li>Experience negotiating complex contracts with partners and/or customers</li><li>Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners</li><li>Track record of leading through change, challenging the status quo, and leading and producing results with or without authority</li><li>Excellent communication and interpersonal skills with the ability to articulate and illustrate complex issues in a simple, non-technical manner</li><li>Strong work ethic and organizational skills, with high level of intellectual curiosity, initiative, drive, and attention to detail</li><li>Potential travel required within U.S. (~10%)</li><li>Bachelor’s degree or equivalent industry experience required.</li></ul>Preferred Qualifications:<ul><li>Expansive and active network across payments industry.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager-Payments Consulting- US Debit

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research &amp; Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.The Technology R&amp;D team is in search of a Senior Engineer - Research &amp; Development to expand the team and our ability to deliver positive community experiences to developers at American Express.&nbsp;The mission of Technology R&amp;D is to ensure American Express is positioned as a first-class technology company with a peerless engineering culture. This sees the office encouraging and curating participation in communities both internal and external fostering a sense of belonging among technologists. The team believes strongly in the power of community, not only unlocking the aggregate benefits of collaboration at scale, but the individual benefits that come from being part of a larger whole. Some of the work of the Tech R&amp;D includes fostering innovation, encouraging participation in open-source communities, helping internal Engineering Guilds flourish, sponsoring community efforts such as conferences, foundations, and software organizations, empowering developers though documentation and content, reaching out to external technologists as ambassadors of American Express, building recognition programs, and gathering community sentiment feedback. Ultimately, the work of the Tech R&amp;D is to encourage and maximize the human side of technology, anywhere people are coming together to do their best work.Who are You?You are passionate about community. Community work isn’t for everyone, but for you, playing “chief organizer” and assembling teams that are greater than the sum of the parts provides great satisfaction. You bring people together, setting a vision and inspiring people to work toward audacious goals, you connect people to purpose. You’re optimistic about the future of Amex and you’re tenacious in working to make it real.You lift others. Your satisfaction comes from winning as a team. You build common tools and documentation to empower others to be their best. You mentor other developers and help them succeed. You understand the power of recognition and frequently dole out authentic praise. Colleagues do better work and enjoy doing it on a team with you.You produce content that is consumed widely. Your ideas are discussed and adopted at increasing orbits of influence. You enjoy speaking to large groups and lending your voice in group settings. People have changed the way they think and do work because they spent time with you. Others look to you for understanding and advice.&nbsp;You are professionally curious. You bring clarity to the confusing and you thrive on exploration. You seek data to drive your decisions and are ready to learn. You have expertise but it does not constrain you, willing to put forth your best efforts as a “polymath”. You seek alternate perspectives and use them to make connections that others have overlooked.<ul><li>Conduct research, design solutions and explore technology such as post-quantum cryptography, generative AI and emergent technologies</li><li>Develop foundational frameworks, prototypes and proofs of concept that pave the way for innovative applications and advancements</li><li>Stay ahead of the curve by continuously exploring groundbreaking ideas, anticipating future challenges and driving advancements that enable the next generation of tools and technologies</li><li>Partner with organizations across American Express to share insights, identify opportunities and collaboratively shape the direction of future innovations</li><li>Collaborate with external vendors, industry partners and technology providers to evaluate, integrate and influence cutting-edge solutions that align with organizational goals</li></ul>Basic Qualifications:<ul><li>Bachelor's degree in computer science or equivalent</li><li>7+ years of professional software development experience.&nbsp;</li><li>2-3 Years of experience with emerging technologies.&nbsp;</li><li>Experience in design/architecture of systems</li><li>Full software development lifecycle experience</li><li>Skilled in deploying and scaling products in public cloud</li><li>Knowledge of Generative AI and Large Language Model inference</li><li>Knowledge of AI tools and frameworks, such as Langchain, LlamaIndex, Semantic Kernel, etc.</li><li>Passion for cutting edge technologies and excitement to be part of a Research &amp; Development team</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Software Engineer - Generative AI Research & Development - Technology R&D

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Manager of Partner Oversight - Reporting and Analytics position is part of the Risk and Remediation team within Global Strategy Operations and Performance (GSOP). This team focuses on driving process excellence, enhancing visibility through analytics, and supporting large-scale risk-related initiatives for Global Merchant and Network Services (GMNS).The purpose of GMNS is to drive global acceptance for all American Express payment solutions while delivering value to our merchants and partners — simply, securely, and seamlessly.The newly created Manager of Partner Oversight - Reporting and Analytics role will be responsible for building and leading the analytics and reporting framework that measures and improves the effectiveness of GMNS partner due diligence processes. These processes assess risk and security programs across multiple domains, including Compliance, Financial Crimes, Sanctions Screening, Fraud, Privacy, and Information Security.This role will play a key part in designing and implementing data-driven dashboards, reporting tools, and performance insights that support oversight of partner risk management activities. The manager will also contribute to tooling enhancements, process automation, and governance reporting to strengthen GMNS’s control environment.Key Responsibilities· Design, develop, and maintain dashboards and reporting frameworks to monitor the health, performance, and risk posture of GMNS partner oversight programs.· Collaborate with stakeholders across Due Diligence Operations, Business Development, Product, and Compliance teams to identify data needs, reporting requirements, and KPIs.· Partner with technology and data teams to enable automation and scalability of reporting and analytics processes.· Establish a standardized approach to data collection, metric definition, and dashboard governance across partner oversight processes.· Generate actionable insights from analytics to support decision-making and drive process improvements in due diligence and risk management.· Support tooling strategy and enhancements, ensuring the right systems and platforms are in place to enable effective oversight.· Contribute to change management and implementation of analytics-driven improvements across GMNS oversight and remediation initiatives.Minimum Qualifications· 3-5 years of experience in analytics, business intelligence, or data reporting — preferably within financial services, risk management, or operational oversight functions.· Proven ability to design and build dashboards and reports using BI tools such as Tableau, Power BI, or Looker.· Strong SQL and data modeling skills; experience integrating and managing data from multiple sources.· Demonstrated experience establishing KPI frameworks, metric definitions, and reporting cadences.· Experience mapping and documenting risks and controls.· Excellent storytelling and presentation skills, with the ability to communicate complex data in clear, actionable insights.· Strong stakeholder management and cross-functional collaboration capabilities.· Comfortable working in an evolving environment, with the ability to build new processes and frameworks from the ground up.· High degree of organization, individual initiative, and personal accountability.· Strong analytical and problem-solving skills with the ability to navigate complex issues.· Excellent facilitation and collaboration skills, with the ability to influence and gain alignment at all levels of the organization.· Ability to effectively bridge connections across stakeholder groups, considering multiple points of view to define and drive joint objectives.· Change agent, not afraid to challenge the status quo and drive transformation.· Self-starter with proven ability to proactively identify and solve problems independently.· Bachelor’s degree in Data Analytics, Information Systems, Statistics, or a related field required; advanced degree preferred.Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager, Partner Oversight - Reporting and Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services business is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. Within U.S. Consumer Services, the Consumer Banking Organization is committed to providing members with Everyday Banking products that give members unparalleled value, service and convenience. This recently formed team is driving AXP’s innovation for banking services, identifying Member needs’ and innovating around new digital banking products. This exciting opportunity is core to driving future success of American Express.&nbsp;The Director, Exam Management &amp; Governance, will lead a team that is responsible for ensuring our Consumer Deposit Products (Checking, Savings and Time Deposits) are operating in accordance with our promises to our members as well as meeting all regulatory and policy obligations. This leader will guide a dedicated team responsible for managing all regulatory audits and exams, third-party oversight, governance of Consumer Banking-owned procedures, Global Records Management (GRM), and tax information reporting. The Consumer Banking team is responsible for driving AXP’s innovation for banking services, identifying Member needs and innovating new digital banking products.&nbsp; This exciting opportunity is core to driving future success of American Express. &nbsp;Key responsibilities of this role include:<ul><li>Manage all regulatory audits and exams, ensuring timely, accurate responses and sustainable closure of findings. Drive proactive governance that anticipates risks before it surfaces and enabling an exam-ready, rather than exam-reactive team 1LOD.</li><li>Oversee third-party partners to ensure their execution aligns with regulatory standards, Amex policy, and contractual SLAs.</li><li>Maintaining rigorous record retention practices and adherence to American Express Global Records Management policies, controls, and standards within the product management team.</li><li>Lead ADA governance, ensuring our digital experiences meet accessibility standards and reflect our brand promise of inclusion.</li><li>Oversee and tax information reporting, ensuring we meet our obligation to furnish and file in an accurate, timely, and compliant manner.</li><li>Maintain a library of Consumer Banking Product Management procedures and standards and ensure annual review and approval.</li></ul>The following qualifications will be key to success:Ideal candidate will be highly execution focused with strong project management skills, outstanding leadership, excellent communication and influence management abilities as well as meeting the following:<ul><li>Prior experience in Consumer Deposits strongly preferred</li><li>Strong experience in past controls, compliance or operational excellence focused roles</li><li>Strong affinity for process management and quality assurance</li><li>Outstanding interpersonal, leadership and influencing skills with the ability to work with partners across different functions and connect with all levels of employees</li><li>Prior experience operating within complex, cross-functional teams</li><li>Excellent written and oral communication skills</li><li>Positive “roll-up your sleeves” attitude and ability to work with ‘start-up’ mentality</li><li>Ability to work well under pressure in a fast-paced environment to deliver multiple priorities under tight timelines</li><li>Committed people leader with high level of integrity and a track record of developing and inspiring others</li><li>7+ years of experience in financial services</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director Product Management

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Global Commercial Services (GCS) US Small Business Marketing team is at the forefront of digital innovation and delivers highly engaging experiences to prospective business customers. The team strives to attract and convert new business customers through digital touch points to drive significant revenue growth for American Express. With innovative paid media tactics and creative, strategic partnerships with leading digital platforms and agencies, and a best-in-class website, the team delivers more than 50% of net new spend acquired from small business customers.&nbsp;&nbsp;The Senior Manager, Site Analytics &amp; Optimization will be a core member of the Prospect Marketing Site team, and will lead channel analytics and reporting, data targeting, forecasting and other strategic growth initiatives for the americanexpress.com Small Business website. He/she will focus on identifying and driving growth opportunities through always-on Shop optimization, using performance trends and key metrics to inform strategic decisions and continuous improvement.&nbsp;This role requires strong organizational and execution skills, attention to detail, and the ability to work with multiple partners, in addition to being a strong communicator, collaborator, and problem solver. We are looking for a team player who is naturally curious and proactively seeks to find the “why” behind results. The Senior Manager of Site Analytics &amp; Optimization will enhance the business decision-making process by providing insightful and analytical recommendations rooted in data, highlighting trends, risks, and opportunities.&nbsp;&nbsp;Key Responsibilities:<ul><li>Provide and maintain regular reporting and tracking on Site channel performance&nbsp;</li><li>Design, develop, and maintain performance dashboards to share across the organization and with senior leadership (making findings digestible and straightforward); Create reporting, data analysis, planning, and performance measurement for the Site team; regularly present these findings&nbsp;&nbsp;</li><li>Help to understand and explain how marketing initiatives across Prospect Marketing are impacting products across the Card portfolio on Site; piece together data from different sources to tell a story&nbsp;</li><li>Partner with various analytics teams to understand channel performance, translate data into insights, and optimize accordingly, influencing Site creative test and learn roadmap &amp; initiatives&nbsp;</li><li>Manage channel budget and results forecasting in partnership with internal Investment Optimization and Finance teams&nbsp;</li><li>Lead the development of the channel forecast, monthly reporting, commentary, and risk/opportunities (R&amp;O) process, striving for monthly forecast accuracy versus plan&nbsp;</li><li>Be strategic and able to identify opportunities to initiate analysis that creates a positive impact on the business&nbsp;</li><li>Support the amex.com channel team on additional strategic growth projects, as needed&nbsp;</li><li>Lead two direct reports&nbsp;</li></ul>Minimum Qualifications:<ul><li>5-7 years of digital marketing, analytics, ecommerce, agency, or related experience preferred&nbsp;</li><li>Strong Microsoft Excel skills, with experience analyzing complex data&nbsp;</li><li>Strong Microsoft PowerPoint skills, with experience translating data into a story&nbsp;</li><li>Highly organized—strong project management skills, attention to detail, and comfort operating autonomously in a fast-paced environment&nbsp;</li><li>Strong relationship building skills and the ability to build effective relationships with internal and external partners&nbsp;</li><li>Passion for digital marketing, with ability to identify relevant consumer behavior trends and the impacts of new technology&nbsp;</li><li>Excellent communication skills (both verbal and written)&nbsp;</li><li>“Team” mentality&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Site Analytics Optimization

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the US Consumer Governance and Change team is to establish the Operational Risk and Governance strategy for US Consumer, setting up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.The Sr. Analyst will help drive business unit–level risk management practices that align with enterprise strategy and governance. This role will support the development of a business unit risk appetite framework, support risk identification and assessment processes, and support internal and external exam fieldwork.&nbsp;The Sr. Analyst, US Consumer Governance and Change will also play a key role in leading policy management and maintenance for USCS. This includes becoming the primary source of knowledge on all USCS policy updates, overseeing policy governance activities, and ensuring alignment with Enterprise Risk Management (ERM) standards. The Sr. Analyst will partner closely with Enterprise Risk Management (ERM) teams to ensure USCS policy governance remains compliant, consistent, and transparent across the organization.Key Responsibilities:<ul><li>Lead policy management for USCS Governance, staying up-to-date on all emerging changes, and effectively communicating with key USCS stakeholders.</li><li>Serve as a subject matter expert and liaison with Enterprise Risk Management (ERM), maintaining strong collaboration to align on governance, reporting, and regulatory standards.</li><li>Integrate enterprise risk management framework across USCS through regular communication</li><li>Track specific issues with KRI limits and risk appetite for US Consumer Services to ensure operational risks are managed within agreed thresholds.</li><li>Help develop BU-specific procedures and standards (e.g., escalation protocols) related to the execution of the Operational Risk Management programs.</li><li><ul><li>Support internal and external exam management processes, working with Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence).</li></ul></li><li><ul><li>Assist in implementing portions of the operational risk framework to enable effective risk management and decision-making in the BU.</li></ul></li><li>Support execution plans for operational risk management within the business unit (BU), including BU-specific guidelines and project plans</li></ul>Required Qualifications: <ul><li>2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Strong skills with Microsoft Office products including Excel, PowerPoint, and SharePoint.</li></ul>Preferred Qualifications: <ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Preferred: Experience in Enterprise Risk Management and/or policy management and governance.</li><li>Experience in at least one of the following: </li><li>Translating operational risk strategy and appetite into execution guidelines</li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds</li><li>Facilitating the implementation of the operational risk governance frameworks </li><li>Developing, communicating and ensuring understanding and adherence to operational risk procedures and standards </li><li>Supporting the operational risk exam management processes</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

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