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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This position is part of the Global Merchant &amp; Network Pricing organization (GMNP) within Global Merchant &amp; Network Services (GMNS). The GMNP team is responsible for the single largest source of American Express’ revenue: Merchant Discount Revenue. The team works closely with multiple business partners to determine the ideal pricing structure to encourage merchant acceptance of American Express, while striving to improve coverage and merchant satisfaction. Ultimately, driving merchant revenue and profit growth through customer-centric pricing principles, more flexible pricing architecture, and innovative pricing solutions.The Pricing Analytics team is the analytical arm of GMNP and will be responsible for providing analytical support for strategic merchant pricing initiatives. This team is instrumental in ensuring the success of GMNS by supporting strategies and analysis that drive blue box business growth objectives. This position will work alongside senior leaders in GMNS in a fast-paced environment and assist in high profile projects with significant impact to the U.S. merchant business.This is an excellent opportunity for an individual to gain deep knowledge of the merchant business, as well as exposure to, and insight from, senior leaders across the Blue Box. The Manager should be a dynamic individual who can work closely with senior leaders and has the right ambition to drive change.Job Responsibilities:<ul><li>Design and implement industry-wide pricing strategies based on business and financial objectives, market and competitive analyses, and pricing capabilities</li><li>Create robust financial models for pricing scenario analysis</li><li>Run scenarios, validate and pressure test assumptions</li><li>Assess merchant impacts of pricing proposals</li><li>Develop forecasts to inform financial planning</li><li>Assess both market level and merchant level impacts of pricing proposals</li><li>Support GMNP with additional ad-hoc data analytical capabilities</li><li>Collaborate with business partners and other key Blue Box constituents to ensure alignment on strategies</li><li>The role will require strong partnership across the Blue Box</li></ul>Qualifications:<ul><li>2+ years of analytics experience; previous Pricing or Finance experience is prefferred</li><li>Experience with financial modeling is required; SQL data querying is required</li><li>Success in quantitative data analysis methods and data mining</li><li>Exceptional aptitude for analytics; demonstrated ability to develop sophisticated financial models and draw value-added insights from large amounts of financial data</li><li>Strong strategic thinker with the ability to translate trends and analysis into actionable recommendations</li><li>Strong customer relationship skills and proven track record of managing internal relationships/stakeholders</li><li>Ability to build relationships and influence at all levels, both internally and externally</li><li>Results driven with the ability to work under pressure, navigate through ambiguity, draw linkages, and balance multiple priorities</li><li>Ability to collaborate and work as a true member of a team</li><li>Comfort with ambiguity and making decisions with incomplete information at times, taking measured risks - flexibility to pivot strategy and process according to business needs</li><li>Strong executive presence and collaborative/interpersonal skills</li><li>Bachelor’s Degree required</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager, Pricing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment and a continued area of investment and focus. The Small Business Marketing Team is responsible for acquisition and customer engagement marketing for all Small Business Charge, Proprietary Lending, and Co-Brand cards.Within Small Business Marketing, the Partner Marketing team is responsible for acquiring new co-brand customers and deepening engagement with our existing co-brand customers to accelerate growth and momentum for the business. The Sr. Analyst, Hospitality Co-Brand Customer Marketing will report to the Manager, Hospitality Co-Brand Marketing to implement marketing strategies to deepen customer engagement and drive revenue growth for the Hilton &amp; Marriott Small Business Co-Brand Card. Success in this role means flawlessly implementing customer marketing campaigns across partner &amp; prop channels while collaborating with our Partners and internal teams including Marketing, Product, Consumer, Legal, Compliance, and Marketing Operations.Key Responsibilities<ul><li>Develop and implement customer marketing strategies aligned with partner and product priorities, to drive loyalty and spend&nbsp;</li><li>Project manage the campaign execution (set-up, approval and implementation) for spend and engagement campaigns across multiple channels including email, web, and mobile&nbsp;</li><li>Partner with Marketing Operation Analyst and other internal stakeholders to execute marketing campaigns</li><li>Monitor, report, analyze, and present campaign and monthly results to the partner</li><li>Foster strong relationships with our partners and internal teams including Marketing, Product, Consumer, Legal, Compliance, Tech, Analytics, and Marketing Operations</li><li>Liaison between Amex prop teams &amp; Hilton + Marriott &nbsp; </li></ul>Minimum Qualifications<ul><li>Bachelor's degree required</li><li>Excellent prioritization, project management, and influencing skills to bring together stakeholders and drive outcomes</li><li>Strong written and verbal communication skills</li><li>Excellent verbal and written communication skills</li></ul>Preferred Qualifications<ul><li>Customer Marketing Experience</li><li>Partnership Experience&nbsp;</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst- Hospitality Customer Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium and large businesses. To ensure we keep on the leading edge of the dynamic commercial payments landscape, the GCS Strategy, M&amp;A and Alliances team is charged with defining the long-term business objectives and driving strategic opportunities to accelerate revenue growth. The team plays an integral role in defining, developing, and leading new strategies, inorganic growth (M&amp;A), partnership (Alliances) opportunities, as well as managing Annual Investment Planning, Opex, and Strategic Engagement Team to accelerate our overall strategy and vision.The&nbsp;Senior Manager, Strategic Alliances,&nbsp;will be responsible for the comprehensive management of a portfolio of high-profile group purchasing partnerships that have high relevance to GCS’s strategic priorities to grow B2B payments volumes in key industries. This individual will drive existing customer engagement through targeted go-to-market initiatives and ensure all controls and compliance requirements are met. Additionally, this individual will partner heavily with teams across GCS and the broader enterprise to ensure consistent alignment and success.This role requires a dynamic leader with a strong eye for business, an ability to lead cross-functional relationships, multiple workstreams and collaborators to achieve the goals of these partnerships.Partnership Strategy &amp; Execution<ul><li>Develop and own strategic roadmaps for named partners, develop business growth opportunities and prioritize execution in alignment with enterprise goals.</li><li>Serve as the main point of contact for assigned partners, leading contract negotiations, joint business reviews, governance forums, and executive engagements</li><li>Partner with internal teams to define go-to-market strategies, client adoption plans, supplier enablement, and performance metrics, ensuring alignment with enterprise-wide objectives</li><li>Identify and manage partnership risks, ensuring commercial, operational, and regulatory alignment</li></ul>Commercial Management &amp; Growth<ul><li>Lead negotiations and contract renewals in close collaboration with GCO and Finance teams</li><li>Identify and size new partnership opportunities, ensuring business cases and forecasts are aligned with strategic priorities</li><li>Drive operational excellence through governance frameworks, partner scorecards, and continuous improvement initiatives</li></ul>Market &amp; Ecosystem Leadership<ul><li>Monitor trends across B2B payments, fintech, and ERP ecosystems to identify emerging partnership opportunities</li><li>Represent GCS in external partner forums and cross-industry conversations to influence ecosystem standards and advance Amex’s competitive positioning</li></ul>Minimum Qualifications:<ul><li>Proven track record leading complex, enterprise-level partnerships or alliances in payments, fintech, or technology environments</li><li>Strong understanding of B2B payments flows, API integration models, and commercial enablement ecosystems</li><li>Exceptional relationship management and influencing skills with the ability to navigate across senior levels internally and externally</li><li>Excellent problem-solving, analytical, and communication skills; comfortable synthesizing insights for senior leadership</li><li>Demonstrated ability to lead cross-functional workstreams in a fast-paced, matrixed organization</li><li>Bachelor’s degree or equivalent experience</li></ul>Preferred Qualifications:<ul><li>4+ years of experience in commercial payments, product partnerships, or strategic business development</li><li>Knowledge of procure-to-pay and payment management platforms, treasury operations, and ERP integrations</li><li>Experience with deal structuring, contract negotiation, and partnership performance management</li><li>MBA or equivalent preferred</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager - Strategic Planning

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We are seeking an ambitious and detail-oriented ServiceNow System Administrator &amp; Product Owner to join our IT Service Management (ITSM) team supporting the enterprise ServiceNow platform. This dual-role position is ideal for early-career professionals looking to expand their expertise across ServiceNow administration, IT asset discovery, and product ownershipKey Responsibilities:<ul><li>ServiceNow Platform Administration &amp; Configuration</li><li>Support the configuration, maintenance, and daily administration of the ServiceNow ITSM platform, ensuring reliable and secure operations.</li><li>Assist in optimizing CMDB ingestion processes and sustaining CMDB health, focusing on data completeness, accuracy, and alignment with IT governance standards.</li><li>Implement and manage Service Graph Connectors to automate public and private cloud discovery (e.g., AWS, Azure, GCP, VMware), ensuring real-time visibility into infrastructure assets.</li><li>Use Agent Client Collector (ACC) and discovery tools to identify and reconcile on-premises and cloud-based IT assets into the CMDB.</li><li>Support efforts to identify and remove shadow IT software through Service Graph Connector insights, ensuring all discovered assets are properly cataloged, compliant, and secured.</li><li>Optimize and enforce mandatory data attributes to ensure IT asset completeness and accuracy, collaborating with governance teams to define data standards and validation rules.</li></ul>Product Ownership &amp; Process Improvement<ul><li>Partner with senior Product Owners to define and refine business requirements, user stories, and acceptance criteria for ITSM enhancements.</li><li>Support platform roadmap execution, including testing, deployment, and validation of ServiceNow updates and new capabilities.</li><li>Contribute to the creation and maintenance of operational best practices and audit-ready process documentation.</li><li>Participate in backlog grooming, sprint planning, and stakeholder review sessions to ensure alignment between ITSM goals and business priorities.</li></ul>Security, Compliance &amp; Data Governance<ul><li>Assist in documenting security assessments, findings, and remediation actions, providing visibility into the organization’s IT asset risk posture.</li><li>Ensure compliance with ITIL and NIST standards, as well as regulatory requirements applicable to the financial sector.</li><li>Help maintain governance controls for data integrity, lifecycle management, and shadow IT remediation through ServiceNow workflows and automation.</li></ul>Documentation &amp; Reporting<ul><li>Create and maintain technical and operational documentation for CMDB and discovery processes, data models, and integration flows.</li><li>Generate data quality and compliance reports to support audits, internal reviews, and continuous improvement initiatives.</li><li>Contribute to user training materials, knowledge articles, and best-practice guides to promote adoption and data stewardship across teams.</li></ul>Qualifications:Education &amp; Experience<ul><li>Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent hands-on experience).</li><li>4 - 6 years of experience in ServiceNow administration, ITSM operations, or related IT support roles.</li><li>Experience with creating and managing Rally stories throughout its lifecycle</li><li>Data analytical skills including MS Excel etc.</li><li>Exposure to Service Graph Connectors, Discovery, CMDB, ITAM, or ITOM modules preferred.</li><li>Experience or familiarity with cloud environments (AWS, Azure, GCP) and agent-based discovery tools is a strong plus.</li><li>ServiceNow Certification is preferred</li></ul>Technical Skills<ul><li>Foundational knowledge of ServiceNow platform administration, scripting, and integrations.</li><li>Basic understanding of infrastructure components servers, storage, networks, operating systems, and virtualization platforms.</li><li>Awareness of cybersecurity concepts, endpoint protection, and shadow IT management.</li><li>Familiarity with data governance, CMDB modeling, and IT asset lifecycle management.</li><li>Understanding of ITIL principles and service management processes.</li></ul>Soft Skills<ul><li>Eager to learn and grow technical expertise in ServiceNow and ITSM platforms.</li><li>Strong problem-solving, analytical, and communication skills.</li><li>Organized, detail-oriented, and able to manage multiple priorities.</li><li>Collaborative and proactive, with a focus on continuous improvement and data accuracy.</li><li>Demonstrates initiative, accountability, and a customer-centric mindset.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Cybersecurity Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?About American Express Global Merchant &amp; Network Services (GMNS) Global Merchant &amp; Network Services (GMNS) powers the American Express global payments network, enabling more than $1.7 trillion in annual spend across 170+ markets. Within GMNS, the Network &amp; Acquirer Solutions (NAS) team sits at the center of the enterprise—driving products, capabilities, and partnerships that enable merchants, acquirers, ISVs, and payment facilitators to connect to the American Express Network with speed, scale, and reliability.As part of our multi-year Acquirer Platform Transformation (APT), we are modernizing the way partners integrate with our products and services. The rise of platforms, intermediaries, PayFacs, and commerce ecosystems demands that we deliver a simpler, faster, and more unified developer and integration experience. This is a top strategic priority for GMNS.Role Summary Reporting to the Vice President of Acquirer Platform Transformation, the Vice President, Value Delivery Product will lead a newly created product team responsible for designing the future of how external acquiring partners and customers connect with American Express and experience GMNS value-added-services.This leader will define the vision for a new, API-first integration layer, architect a world-class developer experience and portal, and build a unified and streamlined journey for merchants, ISVs, PayFacs, and acquirers integrating with AXP solutions. This includes driving product strategy, defining the roadmap, gathering business and customer requirements, shaping go-to-market plans, and measuring adoption and customer success. This role will also have responsibility for identifying opportunities within the Acquirer Platform Transformation (APT) roadmap to deliver incremental value to GMNS customers more efficiently and effectively by designing future-proofed solutions that work effectively across commercial constructs, markets, and products.&nbsp;The ideal candidate brings deep platform product leadership experience, understands modern integration patterns, and can bridge business, product, engineering, and partner needs to build an ecosystem that is intuitive, scalable, and developer-centric. Key ResponsibilitiesVision &amp; Strategy •&nbsp;&nbsp;&nbsp;&nbsp;Define and champion the strategic vision for an API-first integration layer and next-generation developer experience for acquiring partners. •&nbsp;&nbsp;&nbsp;&nbsp;Establish a long-term platform strategy that simplifies partner integrations and enhances access to AXP products and services. •&nbsp;&nbsp;&nbsp;&nbsp;Evaluate market and technology trends—across fintech, acquiring, and platform ecosystems—and incorporate emerging best practices into the product roadmap. •&nbsp;&nbsp;&nbsp;&nbsp;Shape the future of both existing and emerging acquiring models (e.g., Payment Designation) through a modern, unified integration experience.Product Ownership &amp; Roadmap Delivery •&nbsp;&nbsp;&nbsp;&nbsp;Own the end-to-end product lifecycle for the integration layer, including API taxonomy, standards, documentation, onboarding flows, testing environments, and certification processes. •&nbsp;&nbsp;&nbsp;&nbsp;Develop a multi-year roadmap aligned with GMNS priorities, partner needs, and APT architectural direction. •&nbsp;&nbsp;&nbsp;&nbsp;Translate complex business and technical requirements into clear product specifications and partner-friendly experiences. •&nbsp;&nbsp;&nbsp;&nbsp;Partner with engineering, architecture, and design teams to drive prioritization, execution, and delivery.Developer &amp; Partner Experience •&nbsp;&nbsp;&nbsp;&nbsp;Lead the creation of an intuitive developer portal that supports API discovery, documentation, sandbox testing, analytics, and lifecycle management. •&nbsp;&nbsp;&nbsp;&nbsp;Conduct user research with developers, product managers, solution architects, and external partners to ensure the experience is simple, modern, and competitive. •&nbsp;&nbsp;&nbsp;&nbsp;Establish and refine KPIs such as integration time, partner satisfaction, platform adoption, activation rates, and performance metrics. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure the integration experience is consistent, scalable, and enables rapid access to AXP capabilities. Cross-Functional Leadership •&nbsp;&nbsp;&nbsp;&nbsp;Build strong relationships across GMNS, Enterprise Digital &amp; Data Solutions, Technology, Risk, Compliance, and Commercial teams to ensure alignment and execution. •&nbsp;&nbsp;&nbsp;&nbsp;Serve as the primary product voice for the integration strategy, driving clarity, influencing at all levels, and aligning multiple stakeholders around a common roadmap. •&nbsp;&nbsp;&nbsp;&nbsp;Partner with commercial and partner management teams to develop go-to-market approaches that drive adoption and simplify customer engagement.Team Leadership •&nbsp;&nbsp;&nbsp;&nbsp;Build, lead, and mentor a high-performing product organization with a culture of innovation, customer centricity, and collaborative execution. •&nbsp;&nbsp;&nbsp;&nbsp;Provide clear prioritization, resourcing guidance, and coaching to ensure successful delivery against strategic goals.Industry &amp; Internal Expertise •&nbsp;&nbsp;&nbsp;&nbsp;Act as a subject matter expert for acquiring integrations, global partner models, and emerging platform trends. •&nbsp;&nbsp;&nbsp;&nbsp;Empower internal teams—especially commercial organizations—with the tools, knowledge, and product narratives they need to serve customers effectively.Required Qualifications•&nbsp;&nbsp;&nbsp;&nbsp;Proven experience as a senior product leader, ideally in platform, API, developer experience, fintech, or acquiring ecosystems. •&nbsp;&nbsp;&nbsp;&nbsp;Deep understanding of modern integration architectures (REST APIs, eventing, Webhooks, SDKs, sandbox environments, versioning). •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated success defining and delivering large-scale, multi-year platform transformations. •&nbsp;&nbsp;&nbsp;&nbsp;Strong ability to translate complex technical concepts into clear product strategies and customer-centric solutions. •&nbsp;&nbsp;&nbsp;&nbsp;Exceptional stakeholder management and leadership presence, with demonstrated influence at senior executive levels. •&nbsp;&nbsp;&nbsp;&nbsp;Track record of building high-performing, diverse product teams and leading through ambiguity and change. •&nbsp;&nbsp;&nbsp;&nbsp;Strong commercial and financial acumen; able to build business cases and evaluate platform revenue opportunities. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication skills, both written and verbal, with the ability to simplify complexity and inspire teams.Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Vice President, Value Delivery Product

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a Data Steward Delegate, you are part of a team responsible for supporting activities for the day-to-day compliance with the Enterprise Data Management Operating Policy within your domains/business units. You and your team are responsible for identifying critical data, maintaining data definitions, classifying data, supporting data sourcing / usage requests, measuring Data Risk Controls, and confirming Data Incidents are remediated. You will partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, supervising and leading data quality, resolving data/platform issues, and driving consistency, usability, and governance of specific product data across the enterprise.How will you make an impact in this role?<ul><li>Develop advanced knowledge on the Enterprise Data Management Operating Policy in order to effectively executing and complying with the policy requirements.</li><li>Build advanced platform expertise to influence the identification of critical data elements and contribute to the roadmap to govern the data elements.</li><li>Perform holistic platform data quality monitoring, including but not limited to key reports.</li><li>Define, Test, Deploy and Enhance the data risk management controls.</li><li>Identify data incidents, performing root-cause-analysis of data incidents and driving remediation of audit and regulatory feedback.</li><li>Coordinate with Business Units and other Business Unit Data Offices to ensure System level Lineage is documented completely and accurately</li><li>Collaborate with and influence product managers to ensure all new use cases are managed according to policy.</li></ul>Minimum Qualifications<ul><li>5+ years of work experience relating to data governance and/or data management programs.</li><li>Experience in Data Management and Governance concepts (metadata, lineage, data quality, etc.)</li><li>Proficient in SQL &amp; Python or other programming language.</li><li>Ability to understand business challenges and strategies and translating those to relevant data governance and management requirements to improve compliance and efficiency.</li><li>Skilled in developing clear and structured documentation.</li><li>Strong communication skills and ability to influence and engage at multiple levels and cross functionally.</li><li>Willingness to test, learn, fail and improve.</li><li>Prior experience with Agile or SAFe project methodologies.</li><li>Bachelor’s degree in finance, Engineering, Mathematics, Statistics, Computer Science or other similar fields.Guardian&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Data Steward Delegate

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The VP of Internal Fraud Detection, Reporting, and QA, owns the enterprise internal fraud rules strategy, including detection philosophy, coverage models, and risk-tiering frameworks. Further, the leader will establish, oversee, and provide strategic direction to the Reporting and Quality Assurance team and its leader. The incumbent will establish and maintain rules governance, ensure alignment with enterprise risk appetite, taxonomy, and regulatory expectations. Reporting into the Head of Internal Fraud - 1LOD Center of Excellence (COE), this leader will lead a team responsible for ensuring internal fraud rules are data-driven, aligned with enterprise policies, and tailored to effectively detect and mitigate insider threats. This leader will partner closely with the detection operations team, business units, technology and 2LOD oversight teams to ensure consistent monitoring, timely rule adjustments, insightful reporting, and alignment with quality and regulatory expectations. Key Responsibilities: •&nbsp;&nbsp;&nbsp;&nbsp;Lead the development and continuous optimization of internal fraud detection rules, ensuring alignment with business processes and risk appetite •&nbsp;&nbsp;&nbsp;&nbsp;Provide thought leadership in the development of program strategy and serve as a business enabler •&nbsp;&nbsp;&nbsp;&nbsp;Build and lead a team of high-performing fraud rules analysts and strategists, building expertise in rules design, tuning and monitoring •&nbsp;&nbsp;&nbsp;&nbsp;Establish governance standards for rule creation, approval, monitoring and retirement •&nbsp;&nbsp;&nbsp;&nbsp;Ensure rules strategy is consistent with internal fraud taxonomy, policies and control expectations •&nbsp;&nbsp;&nbsp;&nbsp;Ensure consistent data usage, analytic methodology, and high quality standards across all &nbsp;reporting, quality assurance, and detection capabilities. •&nbsp;&nbsp;&nbsp;&nbsp;Define new monitoring environment and designs data-driven rule/use-case development for effective internal fraud risk management •&nbsp;&nbsp;&nbsp;&nbsp;Implement processes for rules performance monitoring, including hit rates, false positives, case conversion and operational impact •&nbsp;&nbsp;&nbsp;&nbsp;Serve as primary liaison between the Internal Fraud CoE and business units on internal fraud rule implementation •&nbsp;&nbsp;&nbsp;&nbsp;Partner with Global Security Investigations, Ethics, General Counsel, Compliance, and Colleague &amp; Labor Relations to ensure rules produce actionable alerts, clear narratives, and defensible outcomes •&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with Colleague Experience Group, Global Security, Ethics Committee, Technology Risk &amp; Information Security, and Employment Law to ensure employee lifecycle controls (hiring, onboarding, transfers and exits) are supported with effective rules •&nbsp;&nbsp;&nbsp;&nbsp;Provide internal fraud rules expertise to support investigations, case management and remediation activities •&nbsp;&nbsp;&nbsp;&nbsp;Identifies new threat factors/alerts in collaboration with businesses &amp; functions and designs and rapidly adjusts rules to maintain dynamic stance towards evolving internal fraud threats, confirmed incidents or regulatory guidance •&nbsp;&nbsp;&nbsp;&nbsp;Foster a culture of control innovation, balancing risk mitigation with business enablement •&nbsp;&nbsp;&nbsp;&nbsp;Contribute to executive reporting on internal fraud trends, highlighting the impact of rule-driven detection Desired Qualifications &amp; Requirements: •&nbsp;&nbsp;&nbsp;&nbsp;10+ years of experience in internal fraud risk management, detection strategy, or analytics for financial services enterprises •&nbsp;&nbsp;&nbsp;&nbsp;Aptitude to comprehend predictive models and utilize them to effectively inform and shape strategies through data analysis •&nbsp;&nbsp;&nbsp;&nbsp;Proven expertise in rules-based detection systems and internal fraud monitoring tools •&nbsp;&nbsp;&nbsp;&nbsp;Working knowledge and understanding of the fundamentals of finance and related transactions. Must be fully conversant with all products and services offered by American Express, including a working knowledge of proprietary data processing systems, operations, policies and procedures •&nbsp;&nbsp;&nbsp;&nbsp;Strong background in data analytics, including SQL, SAS, Python or equivalent •&nbsp;&nbsp;&nbsp;&nbsp;Experience in data visualization, network analysis, and application of structured analytic techniques to generate and test hypotheses, assess cause and effect, challenge analysis, and support decision making •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated ability to balance detection objectives and operational impact •&nbsp;&nbsp;&nbsp;&nbsp;Strong leadership skills with the ability to collaborate &amp; influence without direct authority •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor's degree required; Masters degree, PhD, or professional certifications preferred •&nbsp;&nbsp;&nbsp;&nbsp;Exceptional communications skills with ability to engage executives, technical teams, and key stakeholders •&nbsp;&nbsp;&nbsp;&nbsp;Proven track record of leading through change, driving decisions across organizations and levels, and leading and producing results with or without authority Desired Leadership Characteristics: •&nbsp;&nbsp;&nbsp;&nbsp;Calm and decisive under pressure. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues •&nbsp;&nbsp;&nbsp;&nbsp;Initiative and bias for action and for getting things done •&nbsp;&nbsp;&nbsp;&nbsp;Proven ability in extending and maintaining strong relationships in a complex multi-national corporation •&nbsp;&nbsp;&nbsp;&nbsp;Strong problem solver with the ability to use analytical methods to affect change •&nbsp;&nbsp;&nbsp;&nbsp;Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environmentSalary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Vice President - Detection, Reporting and Quality Assurance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The&nbsp;newly formed Enterprise Technology Services (ETS) Risk &amp; Control Lead, Enterprise &amp; Digital Platforms and Risk Reduction team, are dedicated to driving effective Operational Risk strategies as the Enterprise undergoes the transformation to strengthen our Risk Management programs, pillars and enablement functions.&nbsp; With the growing importance of Issues, Events &amp; Remediation Management and based on the complexity of the Enterprise Digital (ED) team, this role will be responsible for all end-to-end Issues, Events &amp; Remediation management and act as a single point of contact for the ED leadership team. The leader will deliver large-scale change to implement operational efficiencies and operationalize the ERM and ORM policies and process changes.&nbsp; &nbsp;This includes increasing inventory data quality and meeting milestones and providing increased clarity and oversight of the inventory.How will you make an impact in this role?The Director, Issues, Events &amp; Remediation, Enterprise Digital will:<ul><li>Ensure investigation and root cause analysis is conducted to address repeated issue types</li><li>Perform quality assurance on documentation of Issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes and</li><li>Oversee the remediation process, including tracking progress, validate resolution efficacy, and communicate status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary</li><li>Document and maintain records of issues/OREs and remediations to ensure transparency and accountability in the issue management process</li><li>Conduct thematic analysis to identify trends in issues and events to identify potential systemic risks or control weaknesses within BU processes</li><li>Support and oversee the End-to-End (E2E) issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices</li><li>Perform sample testing of issues to ensure resolution is complete and effective and drive improved inventory quality</li><li>Opine on and engage with owning BU on specific control enhancements related to issues, ensuring senior leaders have clarity on roles and responsibilities to drive the desired changes</li><li>Engage with key stakeholders, including business unit leaders, compliance officers, and regulatory bodies, to facilitate effective issue management and resolution</li><li>Prepare and present detailed reports on issue status, trends, and outcomes to senior management and governance committees</li><li>Be a key leader for sharing insights, better practices, themes, etc. across the enterprise</li></ul>Minimum Qualifications:&nbsp;<ul><li>Demonstrated experience&nbsp;in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Excellent program management, communication, and interpersonal skills, with an ability to interact with and obtain buy-in from senior business unit / Tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within the financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify themes and trends, and evaluate risk scenarios effectively</li><li>Demonstrated history and ability to manage large teams, spread over geographies&nbsp;and with varying backgrounds and ensuring efficient flow of work with advanced project &amp; program management skills – including effective forecasting and capacity planning methodologies.</li><li>Control enhancement expertise and risk analysis.</li><li>Mature change management and operations including reporting and operational efficiencies.</li><li>Strong people leadership experience leading teams in Technology, Risk and or Governance based roles</li><li>Advanced stakeholder communications with senior leaders to provide clarity on status and actions to drive desired outcomes.</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:<ul><li>Scoping, prioritizing, and support remediation of operational issues</li><li>Investigating and conducting root cause analysis to address repeated operational risk issue types</li><li>Performing quality assurance on documentation of operational risk issues and events</li><li>Overseeing the remediation process for operational risk issues and events</li><li>Documenting and maintaining records of operational risk issues and events to ensure transparency and accountability</li><li>Supporting and overseeing the E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices</li></ul></li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Issues, Events & Remediation Enterprise Digital

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Positions in Risk Management lead the development of credit, operational, enterprise, and fraud policies designed to profitably grow the portfolio, while ensuring excellent customer experience. These policies utilize mathematical models and other techniques to understand and predict customer behavior. At the manager level, the employee does not have a people leadership role but is often viewed as an emerging expert in the field. Focuses on resolution of complex problems. Conducts analyses, recommends changes to policies, and establishes procedures that affect immediate organization.This position is part of Credit and Fraud Risk Organization, focused on Commercial New Accounts Underwriting.&nbsp;The role brings an exciting opportunity to innovatively define Client and Card Member Onboarding experience while reducing the early tenure credit losses for Middle to Large and Global Clients. The role is highly visible and will require strong collaboration across a variety of functions, including but not limited to Risk, Technology, Decision Science, Product, Marketing, Sales etc to develop best in class strategies and capabilities to support our customers.Specific responsibilities include:<ul><li>Own end to end capability roadmap for transformation of existing Client acquisition journeys</li><li>Conduct data analysis for quantitatively designing profitable Client/Card Member acquisition frameworks and strategies with a keen&nbsp;focus&nbsp;on portfolio growth</li><li>Manage data strategy, data contribution policy, and relationships with strategic third-party data providers.</li><li>Identify, evaluate, and integrate new data sources and capabilities into decision-making</li><li>Lead with an external focus, track developments in the marketplace to understand industry best practices</li><li>Develop and continuously enhance policies, processes, and controls for mitigating credit risk exposure and preventing fraud</li><li>Continuously monitor new account performance and react quickly to potential/emerging issues</li><li>Collaborate with colleagues across the enterprise to leverage partnerships, data, and services to drive innovative solutions to business challenges</li><li>Maintain an effective control environment and respond to operational breakdowns with discipline</li><li>Effectively communicate strategies to a broad spectrum of audience including senior leadership</li><li>Drive operational excellence and ensure full compliance with regulatory requirements</li></ul>Qualifications<ul><li>Advanced degree (e.g., MS, PhD, or MBA) in a quantitative field such as Econometrics, Statistics, Mathematics, Operations Research, Engineering, or Computer Science</li><li>Advanced degree is preferred but not required given a suitable combination of formal education and work experience</li><li>Credit/Fraud risk management experience and understanding of credit lifecycle is preferred</li><li>Blend of analytical skills, process expertise, project management, and relationship-building skills</li><li>Ability to handle large datasets using SAS, SQL, R, Python or another similar programming language</li><li>Thought leadership and solution-oriented mindset</li><li>Ability to think strategically and apply both quantitative methods and business insights to drive results</li><li>Ability to build strong relationships in a cross-functional environment</li><li>Clear, effective written and oral communication skills</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Manager-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Be part of exciting and innovative initiatives and join a team of creative, curious, and passionate professionals whose mission is to become the future of American Express by staying on the cutting edge of technology and bringing innovation to life! The Brand Experience and Engagement Technology team leads the Event Marketing and AdTech technology strategy and platforms.This position works closely with our Digital Advertising business partners and product teams to create, develop and support critical systems and platforms for the American Express products and services that drive current and prospective customer engagement, acquisition and loyalty via a multitude of channels. We are looking for a dynamic, innovative, action-and-results oriented leader to lead this fast-evolving eco system.&nbsp;How will you make an impact in this role?Leads technology projects by strategically planning, allocating resources, managing risks, tracking progress, and ensuring effective stakeholder communication to achieve organizational objectives.<ul><li>Oversees the strategic planning, coordination, and execution of technology-focused projects, ensuring alignment with organizational objectives</li><li>Leads and orchestrates Program Increment (PI) Planning meetings and technical alignment discussions with leadership, product management, and delivery teams to ensure strategic alignment and readiness</li><li>Facilitates Agile Ceremonies across multiple Delivery Teams</li><li>Drives project quality by improving process gaps and increase efficiency and productivity</li><li>Ensures compliance with Software Development Life Cycle (SDLC) standards across the Scrum Teams and Agile Release Train (ART)</li><li>Interprets relevant portfolio, Release Train, and team-level metrics</li><li>Tracks and reports financial spend across all funding lines</li></ul>Minimum Qualifications<ul><li>Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience; advanced degree preferred</li><li>Knowledge of Agile/Scrum/SAFe/Lean methodologies</li><li>Proven track record in Technical Project Delivery&nbsp; </li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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