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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As a brand built on going above and beyond to provide world-class customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create exceptional interactions with our customers every day–from curating a unique lifestyle experience to helping them with their everyday needs. And you can grow and refine your skills through top industry-leading training and ongoing coaching, all while learning what it means to continually set and lead the standard for superior, customer-first service. Find your place in service on #TeamAmex. The Membership Concierge Professional (MCP) is responsible for delivering exceptional service to Card Members visiting Centurion New York. Serving as the face of American Express, you will act as a brand ambassador and work collaboratively with a team to provide an outstanding experience that aligns with our brand promise. A successful Centurion New York MCP will have a passion for delivering extraordinary service to our Centurion Card Members, assisting them with travel, card servicing, concierge requests, and lifestyle services by tailoring our products and services to meet their immediate needs and deepen their relationship with American Express.&nbsp;How will you make an impact in this role?<ul><li>Provide superior service to Card Members, ensuring seamless delivery of travel, card servicing, and concierge requests.</li><li>Strategically recommend personalized products and services based on Card Members' needs.</li><li>Collaborate with food and beverage lounge partners to accommodate the needs of Card Members.</li><li>Build strong relationships with Card Members, delivering outstanding customer service in every interaction.</li><li>Effectively navigate multiple tools and channels to communicate with customers (Microsoft Office such as Outlook and Word and other digital systems and/or applications).</li><li>Maintain accurate and detailed documentation.</li><li>Stay updated on Centurion products, benefits, and current offerings.</li><li>Consistently collaborate with other membership managers and align with portfolio managers to gain deep understanding of assigned portfolios' profile, preferences, history, and expectations.</li><li>Execute and follow security requirements of the building.</li><li>Check-in and authenticate guests.</li><li>Ensure the lounge space is clean and presentable.</li><li>Greet and assist guests, providing excellent customer service and answering their questions.</li><li>Lift bags or other objects, as needed.</li></ul>MCP will hold a schedule aligning to the Lounge Hours of Operations. The Concierge Operations team works Monday Sunday 8:45 AM-11 PM, though subject to change due to business needs.Qualifications:&nbsp;<ul><li>Minimum of 5 years of experience in servicing premium customers, such as luxury lifestyle sector or personal assistant, concierge, restaurant, airlines, hotel. </li><li>Passion for servicing customers with proactive solutions. </li><li>Excellent communication skills with the ability to delight customers in every interaction. </li><li>Strong listening skills, allowing you to understand customers' needs and provide confident recommendations that result in high customer satisfaction. </li><li>Professionalism and a positive attitude in all interactions. </li><li>Ability to collaborate effectively with colleagues. </li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do. </li><li>Resourcefulness and proficiency in using the Internet while assisting customers face-to-face. </li><li>Proficiency in utilizing and switching between multiple technology platforms (for example, the Restaurant/Customer Servicing/Microsoft Office systems). </li><li>Adaptability to an ever-changing environment and resilience. </li><li>Ability to work flexible shifts, including nights, weekends, and holidays. </li><li>Ability to perform light to moderate lifting for certain job tasks.</li></ul>Salary Range: $20.00 to $25 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Member Concierge Professional , Centurion New York

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the AENB COO Office’s Strategic Planning, Control Management, Program Management and Governance functions.The&nbsp;Enterprise Control Management team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk &amp; Compliance (GRC) teams.How will you make an impact in this role?This Senior Manager of Regulatory &amp; Audit Exam Management will be part of the team responsible for ECM’s engagement with, response to, and deliverables to regulators, internal audit and second line of defense inquiries and exams.Successful execution of these responsibilities will help to strengthen ECM’s risk and control environment. The Regulatory &amp; Audit Exam team will support ECM’s internal and external exams and audits, ensure timely closure of findings, with an auditor and regulator mindset.The team will be responsible for the efficiency and effectiveness of ECM’s exam management process.&nbsp;&nbsp;Responsibilities Include:<ul><li>Support coordination with ECM and across key stakeholders - of audits, second line testing, and regulatory examinations and ensure all requests are addressed in a timely manner with inputs from all related stakeholders.</li><li>Build and maintain strong relationships with key stakeholders and business partners.</li><li>Track resolution of requests and ensure that significant risks and issues are appropriate and escalated in a timely manner. </li><li>Develop and maintain processes to ensure consistent, accurate and efficient exam responses across the business unit.</li><li>Comply with enterprise policies with regard to audit, second line and regulator engagement.</li><li>Help prepare and present materials to AENB leadership and stakeholders regarding audit and regulatory work. </li><li>Challenge and advise action owners on risk management remediation efforts with a audit and regulatory perspective. </li><li>Act as resource and advisor for 1LOD teams on cross business unit’s exams, where appropriate.&nbsp; </li></ul>Minimum Qualifications:<ul><li>4+ years in a financial risk management function (e.g., audit, compliance, operations, credit).</li><li>Understanding of operational risk management frameworks and requirements.</li><li>Exceptional project management skills, including the ability to clearly advise on progress, roadblocks, and successfully drive project progress, with a track record of developing end-to-end risk management processes.</li></ul>Preferred Qualifications:<ul><li>Experience as an internal or external auditor or regulatory examiner. </li><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.</li><li>Outstanding analytical, problem-solving, written, and oral communication skills with a strong attention to detail.</li><li>Highly motivated self-starter with exceptional business writing skills.</li><li>Strong communicator who can effectively influence, multitask, and prioritize as business needs evolve with a high degree of comfort.</li><li>Ability to build strong relationships with all band levels and work effectively in a collaborative, multi-cultural, team environment.</li><li>Ability to prioritize multiple work streams under time constraints, respond quickly, manage deadlines, and manage changing priorities in a dynamic and very demanding environment while leading with limited direct authority.</li><li>Anticipate needs and act proactively.</li><li>Impeccable integrity with the ability to handle sensitive information and maintain confidentiality.</li><li>Experience supporting risk exam management processes preferred.</li><li>High degree of familiarity with Sharepoint, Powerpoint, Word and Excel.</li></ul>GuardianSalary Range: $80,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Enterprise Control Management, Regulatory & Audit Exam Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.Role Description:This Director role reports to the VP of Enterprise Data Management (EDM) Products and Solutions team. The Director will lead the development and execution of EDM Products, creating a comprehensive set of reporting and metrics, and solutioning &amp; implementing an enterprise framework for data tooling. &nbsp;This role requires a strong blend of product management expertise, business strategy, and technical acumen to deliver transformative data solutions.Primary Responsibilities:<ul><li>Own the vision, roadmap, and lifecycle of high-impact enterprise data products.</li><li>Drive adoption of best-in-class product management practices in data product development, including user-centric design, agile delivery, and metrics-driven prioritization.</li><li>Collaborate with data owners, stewards, architecture, and engineering teams to ensure data products are scalable, high-quality, and compliant.</li><li>Drive enterprise-wide enablement of reporting and insights against all the Data Risks through standardized, governed data products and services.</li><li>Lead the strategy and delivery of self-service reporting frameworks and visualization solutions that democratize data access and insights across business units.</li><li>Partner with business intelligence teams and analytics stakeholders to align reporting capabilities with enterprise metrics, KPIs, and strategic goals.</li><li>Ensure reporting platforms and outputs are scalable, timely, and actionable, supporting decision-making from executive to operational levels.</li><li>Partner with Enterprise Architecture to champion the enterprise-wide adoption and enforcement of standardized data management tools.</li><li>Oversee solution architecture and ensure alignment with best-in-class practices for data governance, quality, cataloging, metadata, lineage, and access control.</li><li>Work with Policy, Standards, and Controls team to ensure the Enterprise Data Management ecosystem will meet evolving needs.</li><li>Promote a culture of data literacy and insight-driven decision-making through enablement, training, and strategic partnerships.</li></ul>Qualifications:<ul><li>Preferred prior experience in working in large financial institutions or banking industry</li><li>Bachelor’s degree in data science, Computer Science, Information Systems, or a related field; experience in the convenience retail and/or hospitality industry preferred.</li><li>10+ years of experience in product development, data management, or enterprise architecture within a large-scale organization.</li><li>Deep understanding of modern data platforms, metadata management, data lineage, cataloging, and governance frameworks.</li><li>Strong technical skills and understanding of analytics solutions, including experience with Generative AI and natural language processing</li><li>Demonstrated ability to translate data insights into strategic business recommendations. Strong problem-solving skills and experience in driving business results.</li><li>Excellent leadership and team management skills, with experience leading cross-functional teams. Prior people leadership experience preferred.</li><li>Excellent communication and collaboration skills, with the ability to translate complex data concepts for business stakeholders.</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;Guardian

Director-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) offers powerful backing and support that helps companies of all sizes gain financial savings, control and efficiency. We provide a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing. The Global Commercial Services Marketing team is responsible for creating an end-to-end marketing strategy for our prospect &amp; customer segments around the world.Within Global Commercial Services Marketing, the Global and US Large Enterprises (G&amp;L) Marketing vision is to deliver essential value to Prospects and Field colleagues through best-in-class B2B marketing. &nbsp;We collaborate with trusted internal and external partners to create globally recognized marketing assets to support our marketing initiatives and Field partners. This team owns and drives all G&amp;L Marketing programs and are looking forward to fueling continued growth in 2025 and beyond. The Senior Manager, G&amp;L Prospect and B2B Marketing will be responsible for owning the content strategy within the G&amp;L Prospect &amp; B2B Marketing team to power marketing and sales channels with thought leadership content. They will collaborate with Marketing Channel Managers, Product, Field Partners, Corporate Affairs &amp; Communication, Legal and Compliance to define and execute content campaigns. This role will also work with external partners to develop content programming.&nbsp;Key Responsibilities:<ul><li>Create and execute a holistic thought leadership content strategy inclusive of third-party research studies and article content to drive engagement with G&amp;L decision makers and influencers</li><li>Develop a distribution strategy to ensure reach and engagement of content through all relevant marketing (experiential, site, paid media, etc.) and field channels, including field e-mail templates</li><li>Partner with Experiential Marketing, Corporate Affairs &amp; Communications, Field partners to plan and integrate thought leadership and value story content at key industry events (ex GBTA, AFP)</li><li>Work with global field enablement to promote usage of content with prospects and customers</li><li>Work with legal, compliance and brand teams to ensure that all content produced is compliant and accurate</li><li>Monitor performance metrics and scorecard targets to provide insights to optimize our content strategy</li><li>Lead a Sr Analyst responsible for content execution and reporting</li></ul>Minimum Qualifications:<ul><li>5+ years of relevant B2B work experience</li><li>Proven content marketing skills, combining creativity and an eye for quality</li><li>Previous experience supporting cross-functional initiatives (ideally working with GCO / LOBCO and/or Control management)</li><li>Excellent written and verbal communication skills with executive presence and ability to rally others around a vision</li><li>Strong relationship management skills with ability to interact with partners across all management levels</li><li>Curiosity, a willingness to learn &amp; a sense of ownership and accountability</li><li>Experience aggregating disparate data and developing concise and succinct recommendations</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, G&L Prospect and B2B Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Merchant Services Global Client Group (GCG) is responsible for a portfolio of our most significant global merchant relationships. This group is unique within American Express, partnering globally to develop and implement opportunities that deepen these strategic merchant partnerships. With a highly hardworking team spanning the globe, the GCG team collaborates across American Express to drive initiatives to grow our merchant business.As a Senior Manager in the Global Merchant Services- Global Client Group, you will be responsible for both managing&nbsp;day-to-day merchant relationships and&nbsp;supporting&nbsp;strategies to drive global growth in charge volume, revenue, and merchant engagement with some of our largest merchants in the travel industry.&nbsp; This role specifically focuses on large lodging merchants with many integration points across the enterprise.&nbsp; How will you make an impact in this role?&nbsp;<ul><li>Act as the General Manager and key representative of American Express including P&amp;L ownership of a portfolio. End-to-end global account management of merchant relationships, which includes leading the day-to-day relationships (i.e., marketing, operations, merchant reporting requests/ inquiries), as well as developing holistic account strategies which deepen American Express’ profitability, relevance, and engagement with these strategic partnerships.</li><li>Develop and drive the annual account strategy at both a local and global level.&nbsp;</li><li>Partner with internal business partners (e.g., Pricing, Legal, Servicing, Marketing, Finance, Risk and Network Operations) to negotiate contract renewals and lead all aspects of the merchant relationship.</li><li>Drive optimization of contractual Marketing Funds to support charge volume growth and welcomed acceptance.</li><li>Identify and build a pipeline of charge volume growth opportunities to increase profitability/ contribution margin of merchant relationships and improve merchant satisfaction.</li><li>Partner across the enterprise, including Consumer, Global Commercial Services, Travel &amp; Lifestyle Services, and Global Network Services to identify and sell-in partnership expansion opportunities in the travel space.&nbsp;</li><li>Deliver against quantifiable scorecard goals by leveraging American Express assets to drive AXP revenue while also meeting merchant needs.</li></ul>Minimum Qualifications<ul><li>Proven experience managing external partners/clients.&nbsp;&nbsp; Prior negotiations experience is a plus.&nbsp; </li><li>Proven ability to influence and drive decision making without formal authority and knowing when to elevate issues and opportunities.</li><li>Strong project manager –detail-oriented, seamless follow-through, own action steps.</li><li>Leading and resolving operational issues for merchant portfolio, in partnership with key internal stakeholders.</li><li>Adept interpersonal skills and excellent oral/written communication skills a must.</li><li>Strong attention to detail and an ability to effectively prioritize and manage multiple priorities.</li><li>Strong analytical and problem-solving skills and ability to navigate through ambiguity.</li><li>Demonstrated track record of driving results, entrepreneurial approach to business.</li><li>Proven ability to build, manage, influence, and deepen relationships, across all levels and business units.</li><li>Ability to synthesize components of industry, merchant and stakeholder input and create Executive level presentations.</li><li>Experience working in, or with, international markets is valued.</li><li>Great teammate who enjoys working in a fun, smart, fast-paced, and dynamic environment.</li><li>Travel industry experience is a plus</li><li>Travel approximately 10%.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Client Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the leading provider of payment solutions for businesses of all sizes. The Small Business Prospect Marketing (SBPM) team accelerates growth for US SME by developing best-in-class, integrated digital experiences from the first touchpoint in the acquisition journey through onboarding.&nbsp;The Senior Manager, Creative Strategy &amp; Acquisition Marketing, reporting to the Director of Paid Media &amp; Creative Strategy, is a highly visible role, that will lead creative strategy and planning, enhance performance through superior creative, and influence across broader acquisition channels. This role involves creating and launching new creative content across various media platforms, developing a unified production process for multiple campaigns, leading a team of internal and external partners, and serving as a subject matter expert. The ideal candidate will be a strategic thinker who thrives in a collaborative, fast-paced, and visible environment and is passionate about shaping the future of acquisition media and marketing through creative and production leadership.Job Responsibilities:<ul><li>&nbsp;Set the agenda for Paid Media Creative taking a customer-centric &amp; performance approach to drive conversions</li><li>Lead end-to-end creative development for our paid media campaigns across display, social, video and audio </li><li>Partner with external agencies, acting as client lead on strategy development, briefing, concept exploration, territory refinement, tactical approach, compliance reviews, and legal approvals</li><li>Coordinate campaigns with other marketing activities, ensuring consistency of experience for prospects</li><li>Drive innovation by investigating new channels and exploring new creative approaches</li><li>Analyze performance to drive creative optimizations and test and learn priorities </li><li>Bring an external perspective, identifying new formats/tactics to drive modernization/growth</li><li>Champion acquisition creative best practices and identify synergies across the organization</li><li>&nbsp;Collaborate with channel owners on creative development in affiliate, site, paid search, and referral channels</li><li>Lead a team of two direct reports </li></ul>Qualifications:<ul><li>&nbsp;5-7 years of experience in marketing experience</li><li>Strong strategic and creative thinker with the ability to develop compelling marketing strategies and translate into successful digital executions</li><li>Proven ability to define what winning looks like, drive results, challenge the status quo, and promote innovation</li><li>Proven track record of driving prioritization across multiple stakeholders&nbsp;</li><li>Highly collaborative with the ability to work effectively across a matrixed organization and drive consensus and prioritization among key stakeholders</li><li>Strong external perspective with insight into digital ecosystems, trends, capabilities, publishers, and analytical capabilities</li><li>Ability to build a strong team culture grounded in coaching and team empowerment</li><li>Adaptable to a dynamic work environment and enjoy bringing your energy and enthusiasm to solve complex problems</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Senior Manager- Creative Strategy Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Risk &amp; Compliance Organization (“GRC”)&nbsp;is an independent risk management function, led by the&nbsp;Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. By partnering closely with business units across the enterprise, we help deliver maximum value to our shareholders and our customers through effective risk management and oversight activities.The Executive Assistant will provide administrative support for up to three VPs in the Global Compliance &amp; Ethics organization, primarily supporting the Head of US Commercial Compliance and Credit &amp; Fraud Risk. This position plays a critical role in supporting leaders managing various administrative tasks and ensuring the efficient operation of the department. GRC is a dynamic, high-paced environment and therefore the day-to-day responsibilities require seamless collaboration across a wide range of business partners both inside and outside of American Express. The ideal candidate must be seasoned and experienced in handling a wide range of administrative-related tasks and be able to work independently and confidently under pressure. Building strong relationships, being resourceful and knowing how to navigate large organizations fluidly will also be critical to success in this position. This position requires exceptional organizational skills, a high degree of professionalism, and the ability to handle sensitive information with discretion. This role will be posted as a hybrid work arrangement, with an expectation of being in the office at least three days a week. Key Responsibilities<ul><li>&nbsp;Scheduling meetings with senior executives internally and externally, reserving conference rooms, coordinating meeting logistics.</li><li>Managing domestic and foreign travel arrangements including air, hotel, car transfers and meeting agendas.</li><li>Preparing, reviewing, and processing expense reports, in line with company T&amp;E policy.</li><li>Supporting team administration including on-boarding for new hires, updating distribution lists, setting up group-wide team meetings.</li><li>Managing e-mails and correspondence in a timely manner.</li><li>Assisting with timekeeping and payroll duties.</li><li>Ordering workstations, devices and accessories as needed by the team.</li><li>Processing invoices and requisitions.</li><li>Assisting in the management and coordination of compliance-related projects and initiatives.</li><li>Proactively identify and resolve administrative issues and challenges.</li></ul>Minimum Qualifications &nbsp;<ul><li>Proven experience in supporting senior executives with exceptional organizational, administrative, and interpersonal skills.</li><li>A keen attention to detail and a sense of urgency in execution and follow-up.</li><li>Ability to work independently and collaboratively in a dynamic and fast-paced organization and manage multiple tasks and conflicting and changing priorities with little direction.</li><li>A strong sense of integrity with ability to handle sensitive issues and maintain complete confidentiality.</li><li>Positive attitude, solutions-oriented, proactive, able to prioritize, and reliable.</li><li>Intermediate to advanced computer skills required, including proficiency with Microsoft Office including PowerPoint, Excel, Word and Outlook.</li><li>Knowledge of MyInfo, Concur Expense &amp; Travel, Ariba Buyer, SharePoint, WebEx, Slack.</li><li>Excellent written and verbal communication skills.</li><li>Flexibility, ability to work effectively in a team, anticipate needs and seeks ways for leader’s organization to run efficiently.</li><li>Exudes professional maturity</li></ul>Preferred Qualifications &nbsp;<ul><li>Bachelor’s degree preferred.</li></ul>Salary Range: $24.05 to $48.10 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Executive Assistant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Analytics, Investments and Marketing Enablement (AIM) team – a part of Global Commercial Services Marketing (GCSM) – is the analytics engine that enables the Global Commercial business. The team is responsible for driving Commercial Customer acquisitions, engagement &amp; retention by evolving our card &amp; beyond-card products, targeting customers over online and offline channels through delivering world-class Analytics, Insights and Data Products. This Senior Manager role, based out of New York, would be a part of AIM team responsible for US Commercial Customer Spend Engagement and Retention Analytics and Data Sciences, in close partnerships with a diverse set of stakeholders in the US. The incumbent would work on a team with presence in NY and Gurgaon (India).This specific Senior Manager role would be a part ofthe 'Paid Search Digital Acquisition Analytics' team within AIM - responsible for driving analytics for Project Flywheel.Responsibilities:&nbsp;<ul><li>Creating world class analytical solutions and developing cutting edge, future-proof Identity &amp; Personalization capabilities powered by Data, Dynamic Intelligence</li><li>Responsible for delivering innovative targeting solutions in collaboration with stakeholders across Global Commercial Services, Enterprise Digital and Data Solutions group &amp; with External Mar Tech Partners.</li><li>Optimize performance, drive efficient growth through developing Personalized acquisition incentive strategy for the launch of Dynamic applicationcapability where acquisition incentives for a small business credit card application are revealed during the card application journey instead of upfront offering.</li><li>Analytics to devise targeting strategy for Employee Card offerings to small business credit card holders when they visit AXP web assets.</li><li>Able to pull and analyze data to help develop actionable data-driven insights through a deep understanding of the commercial business.</li><li>Develop and foster cross functional relationships with partners across American Express to ensure project prioritization and implementation</li></ul>Minimum Qualifications<ul><li>Bachelor’s Degree in a quantitative field (e.g., Finance, Engineering, Physics, Mathematics, Computer Science or Economics)</li><li>2+ years of experience with PySpark/Python/SQL/SAS</li><li>Strong analytical/conceptual thinking acumen to solve unstructured and complex business problems and articulate key findings to senior leaders/stakeholders to influence business decision making</li><li>Strong understanding of the digital eco-system as it relates to digital analytics, related tools &amp; technology like Clickstream logs, Data management platforms, Real time recommender systems</li><li>An artful ability to work within cross-functional teams to connect the dots and bring new innovations to life</li><li>Excellent communication and interpersonal skills to win hearts &amp; minds of team members, partners</li></ul>Preferred Qualifications<ul><li>2+ years of digital analytics experience and familiarity with paid marketing channels, digital marketing technology</li><li>Demonstrated ability to work independently and across a matrix organization partnering with cross-functional teams and external vendors to deliver solutions at top speed.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.&nbsp;

Senior Manager - Data Science, Digital Acquisition Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp;The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.The Manager, Offer Personalization &amp; Analytics position is in the US Consumer Services Marketing Analytics team and will be responsible for driving data powered personalization strategies to drive profitable and efficient new prospect acquisitions for US consumer business. The role will be responsible for developing personalized offer strategy leaning into customer experience, profitability and economics to drive to right business and customer outcomes.&nbsp;At manager level, the colleague does not have a people leadership role but is often viewed as an emerging expert in the field. Focuses on resolution of complex problems. Conducts analyses, recommends changes to policies, and establishes procedures that affect immediate organization.Key Responsibilities:<ul><li>Develop deep understanding of marketing ecosystem, revenue drivers and investment levers to create effective personalization strategy</li><li>Power in-depth strategic analysis and decision making on the back of thorough data analytics&nbsp;</li><li>Liaison across different partners within analytics, marketing, product, finance, risk management and data science teams for bringing these strategies to life</li><li>Develop/practice effective operational and risk management controls to ensure its done the right way</li><li>Manage and flex strategy based on investment decisions, identify opportunities for efficient investments in collaboration with partners across the BlueBox</li></ul>Past Experience &amp; Academic Background:<ul><li>1+ years of work experience demonstrating analytics to drive business results</li><li>Advanced degree or equivalent experience in a statistics/business/economics/decision science related field - Bachelor's required, Masters Preferred</li></ul>Functional Skills/Capabilities:<ul><li>Analytical and problem-solving experience, with the ability to break-down a complex problem into components and coach others on how to apply the relevant quantitative analysis to answer the business question.</li><li>Experience in solving unstructured problems and comfort in working in white space&nbsp;</li><li>Knowledge of card acquisition portfolio and a firm understanding of marketing and card economics</li><li>Proven ability to work well across multi-functional teams, influence and create meaningful relationships with partners as a trusted advisor.</li><li>Strong communications skills with an ability to influence through written and oral means and demonstrated ability to craft an analytical story for Senior Level audiences.</li></ul>Technical Skills/Capabilities:<ul><li>Query large and complex datasets using big data programming languages (e.g., Python, Hive, Scala) is preferred.</li><li>Knowledge of experimental test design and ability to inform business strategy based on statistical findings.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager, Offer Personalization & Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Enterprise Conduct Risk Management team within Global Risk and Compliance (GRC) is responsible for identifying and managing risk across all processes and geographies at American Express.&nbsp;We are seeking a highly motivated and analytical professional to join our Independent Risk Management team as a Manager of Conduct Risk Management. This role will report to the Director, Enterprise Conduct Risk.&nbsp;As a trusted colleague in the second line of defense, you will assess behavioral data, evaluate control environments, drive automation of reporting processes, and present actionable insights to senior leadership and governance committees. This position offers exposure to enterprise-level risk management, frequent interaction with stakeholders across the business, and an opportunity to influence key decisions that promote sound risk culture and accountability.&nbsp;Key responsibilities include:<ul><li>Provide independent oversight of conduct-related behaviors, practices, and controls across the business, and challenge alignment with risk appetite limits and governance expectations</li><li>Analyze behavioral and transactional data to identify trends, potential risks or non-compliance with laws, regulatory requirements, and supervisory expectations&nbsp;</li><li>Design and review conduct risk controls and participate in control testing to assess effectiveness and policy adherence</li><li>Develop dashboards and reporting tools to communicate conduct risk trends and findings to senior management, risk committees, and the Board</li><li>Manage and track project timelines, milestones, and deliverables, escalating risks to delivery where appropriate</li><li>Support implementation and maintenance of enterprise conduct risk frameworks, including risk assessments and issue management</li><li>Monitor, assess, and manage risks arising from organizational, regulatory or environmental changes, so transitions do not expose the organization to new or unintended risks or lead to non-compliance with laws, regulatory requirements and supervisory expectations</li><li>Influence and help embed a strong risk-aware culture throughout the organization</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree required, advanced degree in Risk Management, Finance, Business, Statistics, or a related field preferred</li><li>Minimum of 4 years in conduct risk management, or similar risk management discipline, within the financial services industry / Solid understanding of internal control frameworks and regulatory expectations for conduct risk</li><li>Strong analytical and critical thinking skills; capable of synthesizing complex datasets into actionable insights with minimal oversight</li><li>Execution of thought leadership through demonstration of expertise, innovative thinking and ability to drive results</li><li>Proven ability to challenge constructively and communicate clearly and logically across all organizational levels</li><li>Ability to manage multiple priorities and deliver results in a fast-paced, dynamic environment</li><li>High degree of integrity and discretion in handling sensitive and confidential information</li></ul>Preferred Qualifications<ul><li>Advanced project management skills&nbsp;</li><li>Experience with data visualization tools (e.g., Tableau, Power BI)&nbsp;</li><li>Coaching or mentorship experience&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

542 Full Time Jobs in Woodland Park, NJ, USA