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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;As a Senior Manager of Product Development, you will play a pivotal role in shaping and executing our Identity and Access Management (IAM) strategy—a foundational capability and customer need underpinning the digital experiences we build for our Global Commercial Services (GCS) customers. You will drive both strategy and execution, ensuring IAM solutions enable seamless, secure, and scalable experiences across products and platforms.In this role, you will collaborate with product, technology, architecture, and design teams to define strategies and deliver capabilities that balance security with usability. You will transform complex requirements into clear, actionable roadmaps, ensuring IAM solutions not only safeguard our customers but also empower their engagement with American Express products.This role is ideal for a strategic yet execution-driven product leader who thrives in cross-functional environments, understands enterprise thinking, and is passionate about delivering trusted, customer-centric solutions at scale.Key Responsibilities:<ul><li>Define and drive the strategy for IAM capabilities across the GCS ecosystem, ensuring alignment with customer needs and business priorities</li><li>Translate strategic vision into execution by developing clear roadmaps, leading prioritization, and managing delivery of IAM features</li><li>Drive strong collaboration across business, product, engineering, design, risk, compliance, and additional cross-functional teams to prioritize and execute key initiatives</li><li>Identify opportunities to enhance existing capabilities to improve scalability and better meet customer and business needs</li><li>Take a big-picture perspective, ensuring IAM capabilities integrate seamlessly across multiple customer journeys and lines of business</li><li>Leverage data-driven insights to refine experiences and capabilities</li><li>Communicate product strategies and updates to senior leadership and key partners</li><li>Occasional domestic travel</li></ul>Qualifications:<ul><li>4+ years of experience in product management, product development, or a related field, with a strong focus on digital experiences and capabilities</li><li>Proven track record of driving complex, cross-functional initiatives from strategy through execution</li><li>Strong ability to collaborate across teams and drive alignment on priorities and execution</li><li>Experience defining and delivering product roadmaps, managing multiple priorities while adapting to evolving business needs</li><li>Strong analytical skills with experience using data to guide decision-making</li><li>Ability to navigate ambiguity and simplify complexity into clear, actionable plans</li><li>Exceptional collaboration and stakeholder management skills, with the ability to influence across product, tech, and design organizations</li><li>Excellent communication skills, with the ability to articulate vision, strategy, and outcomes to diverse audiences</li><li>Bachelor's degree</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Senior Manager - Digital Product Management (Identity/Access)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Strategy &amp; Transformation teams serve as a critical driver of SME growth initiatives, business oversight functions, and is an incubator for net new business development strategies. The&nbsp;Senior Manager - Strategic Planning&nbsp;is responsible for&nbsp;developing and implementing strategies that drive efficiency and effectiveness across the US SME organizations, lead enterprise-wide collaboration where necessary, and support our long-term growth plans. This is a critical role in ensuring the US SME organization is well positioned to deliver for our shareholders, customers, and business. The Senior Manager- Strategic Planning&nbsp;will partner closely across Enterprise stakeholders including the SME Executive Office, client facing Account Development and Sales teams, and Global Merchant Services teams to ensure clients realize the full potential of American Express Card &amp; Non-Card product offerings.A successful candidate will be a motivated initiative-taker who is passionate about and experienced in bringing others along in a fast-paced environment. This role may be a great fit for talent experienced in driving strategic planning and transformation initiatives which span from concept development to Go-To-Market planning, through to designing Key Performance Indicators for measuring success across large organizations.Responsibilities:<ul><li>Drive thought leadership that challenges the status quo and uncovers new pathways for value creation and operational efficiency across organizational design, product, systems and processes.</li><li>Author impactful presentations, content, agendas, and internal processes for key internal and external meetings (e.g. Senior leadership meetings)</li><li>Collaborate with high number of cross-functional teams to gather inputs, while ensuring strategic alignment across critical stakeholders, to launch business initiatives ranging from pipeline growth initiatives, buyer vs. supplier product value story and risk mitigation driven workstreams</li><li>Ensure lockstep alignment with SME commercial teams, harness Voice of the Customer feedback through client facing colleagues, and help inform partner roadmaps and plans</li><li>Operate with integrity in all things and ensure strict adherence to controls and processes for all business development initiatives to be conducted in a compliant manner</li><li>Use feedback to build consensus and commitment on a roadmap and overall strategy for US SME.</li><li>Build and implement implementation plans to deliver results, outcomes, and monitor and report out on results.&nbsp;&nbsp;</li></ul>Minimum Qualifications:&nbsp;<ul><li>5+ years professional experience, preferably with exposure to sales organizations, Card &amp; Non-Card payments and partner management</li><li>Experience driving matrixed change across multiple groups, partners, and leadership levels</li><li>Outstanding analytical and creative problem-solving skills; proven financial acumen</li><li>Must demonstrate executive presence internally and externally, with the ability to lead senior level discussions with clients to influence decision-making and driving results</li><li>Exceptional project management and process design skills</li><li>Success at developing and evaluating strategies across dimensions including growth, customer experience, financial, and risk management, amongst others.</li><li>Demonstrate intellectual curiosity to generate ideas and identify new opportunities for business growth</li><li>Energetic, enthusiastic, team player and supporter, with a strong will to win</li><li>Knowledge of both GCS and GMNS organization is a plus</li><li>Bachelor's degree required, MBA a plus&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Manager - Strategy and Transformation- SME

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Account Protection Specialist is responsible for utilizing fraud management techniques/tools while reviewing existing Consumer and/or business accounts to identify possible fraudulent activity and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action. The Account Protection Specialist will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express and the customer.Minimum Qualifications:<ul><li>Two or more years of Customer Service experience in a call center environment&nbsp;&nbsp;</li><li>Ability to work in a fast-paced call center environment, balancing the need to support inbound and outbound call volume while meeting production and quality goals&nbsp;</li><li>Passion for servicing clients with proactive solutions that grow relationships by demonstrating proven relationship building, negotiation and problem solving&nbsp;</li><li>Proven analytical skills with the ability to process large amounts of information in a short amount of time and articulate a workable solution to the customer&nbsp;</li><li>Above average PC skills in Microsoft Word, Excel, PowerPoint, and Outlook&nbsp;with a solid working knowledge of current Internet technology and the ability to research information for business related purposes&nbsp;</li><li>Ability to navigate in multiple computer systems while interacting with the customer simultaneously&nbsp;</li><li>Proven strength when assessing the short and long-term effect that all decisions have on constituents and day to day business processes&nbsp;</li><li>Must be able to effectively listen to the customer, make a connection, acknowledge and emphasize when appropriate&nbsp;</li><li>Must be comfortable making decisions and recommendations in unclear circumstances and be able to manage multiple tasks effectively while progressing through work concurrently&nbsp;</li><li>Resilient with the desire to continually improve personal performance, customer satisfaction and business brand, and demonstrated patience and ability to solve customer concerns&nbsp;</li><li>Strong time management skills and the ability to work under pressure and with limited supervision&nbsp;</li><li>Must have the ability to use good, sound judgment in decision making and the ability to effectively manage change and remain calm in stressful situations&nbsp;</li></ul>Preferred Qualifications:<ul><li>Fraud experience preferred</li></ul>The hours of operation are seven (7) days a week from 8:00am -12:00am EST&nbsp;including holidays&nbsp;This is a full-time opportunity where candidates must be flexible to work any shift during business hours.Salary Range: $20.00 to $22.60 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

HYBRID Account ProtectionSpecialistT3

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?In this role, you will be a key member of a team that provides direct technical servicing and support to the senior most leaders at American Express. This position requires someone with strong interpersonal skills and a high level of expertise across multiple disciplines. Attention to detail and the ability to communicate clearly and concisely are critical components for success in this role. You will work closely and develop relationships with both internal and external partners to reduce impact on our client base, mitigate issues quickly and provide for the best digital experience possible.&nbsp;&nbsp;<ul><li>Deliver world-class, high touch technical servicing and support to the senior most leaders at American Express&nbsp;</li><li>This is a hands-on technical lead role will be based onsite in our Downtown, New York City Headquarters.&nbsp;&nbsp;</li><li>Participate in and help ensure the delivery of premium services and support to our clients</li><li>Lead and contribute to a wide variety of technical projects and initiatives</li><li>Work with external and internal stakeholders to identify and prioritize our client’s needs and deliver high quality solutions.</li><li>Work with partners and peers to bridge the gap between design and technical implementation while maintaining the highest standards of delivery.</li><li>Partner with internal teams to test and validate both hardware and software and ensure seamless adoption with a focus on the user experience.</li><li>Key contributor in the development, deployment, monitoring, maintenance and upgrade of all supported technical systems and components</li><li>Act as a SME and lead problem resolution and root cause analysis of complex technical issues</li><li>Adhere to all SLA’s and KPI’s.&nbsp;</li><li>Develop and implement strategies to optimize service delivery processes and improve efficiency.</li><li>Monitor service performance, identify trends, and implement proactive measures to prevent issues.</li><li>Create, follow, and improve procedure documents&nbsp;</li><li>Provide training to enhance digital literacy of our clients and our team members.</li><li>Research technologies and recommend solutions as needed&nbsp;</li><li>Work independently while simultaneously being a collaborative team member striving for team success.&nbsp;</li><li>Occasional travel as needed in support of specific projects or company initiatives</li></ul>Minimum Qualifications<ul><li>Strong customer service, organizational and communication skills</li><li>Critical thinking and strategic thought</li><li>Exceptional problem-solving and analytical skills.</li><li>Self-motivated and willing to learn&nbsp;</li><li>Self-starter with the ability to effectively work with minimal supervision&nbsp;</li><li>Experience in leading and running large scale projects</li><li>Data reconciliation and reporting</li><li>Familiarity with Agile and project management methodologies</li><li>Ability to communicate and to interact effectively with peers &amp; partners&nbsp;</li><li>Ability to work and adapt in a dynamic environment and recognize and action priority issues</li><li>Ability to manage multiple requests effectively and deliver during sensitive or pressure situations&nbsp;</li><li>Experience in developing and delivering training</li><li>An active interest and strong understanding of enterprise and consumer technologies with the ability to provide recommendations and guidance when needed.</li><li>Ability to leverage and interpret technical manuals and white papers</li><li>Experience with creating standards and documentation&nbsp;</li><li>Experience in managing and supporting high profile meetings and events</li><li>Strong understanding of hardware/software repair and problem resolution</li><li>Familiarity in utilizing proactive tools and measures to mitigate issues</li><li>Flexibility to work extended hours or afterhours as needed</li></ul>Technical Qualifications<ul><li>5+ years' experience as part of an Executive Support organization of a fortune 500 company.</li><li>Excellent understanding of IT service management (ITSM) frameworks and best practices.</li><li>Extensive experience in administrating and supporting desktop hardware, operating systems, common business applications, mobile devices, printers and networking.</li><li>Extensive experience with the Microsoft suite of products.</li><li>Direct experience providing high touch, high-profile video meetings using hardware and software such as Cisco Room Kits, Cisco WebEx, Zoom, MS Teams, Crestron, QSys and BiAmp.&nbsp;</li><li>Understanding of implementing and supporting AV technology</li><li>Direct experience leading &amp; supporting Board Meetings &amp; Executive Offsites&nbsp;</li><li>Outstanding troubleshooting skills</li><li>Familiarity of proactive monitoring tools such as Nexthink &amp; Thousand Eyes</li><li>Familiarity with Powershell or similar scripting languages</li><li>CompTIA A+ &amp; Network +</li><li>ITIL Foundations</li></ul>Preferred Qualifications<ul><li>A/V Certifications are plus</li><li>Power Bi &amp; Power Automate competency are a plus</li><li>Experience in user research and design are a plus</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Executive Support Lead - Manager Tech Ops Eng

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the Salt Lake City International Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:<ul><li>Welcoming and providing access to our Card Members upon arrival at reception</li><li>Being accountable and taking ownership of the customer’s experience from beginning to end</li><li>Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer</li><li>Employing the Customer First philosophy in meeting customers’ needs and expectations</li><li>Providing concierge and lifestyle recommendation</li><li>Providing travel consultation and minimal reservation assistance</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners</li></ul>&nbsp;Lounge Hours of operation are from 04:45 AM - 11:15 PM MONDAY - SUNDAY. Hours are subject to change due to business need.&nbsp;Qualifications:A successful candidate will possess the following qualifications:<ul><li>Minimum of 1-year recent experience servicing premium customers</li><li>Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)</li><li>Passion for servicing customers with proactive solutions</li><li>Exceptional communication skills, delighting the customer with every single interaction</li><li>The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions</li><li>The ability to rely on and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do</li><li>Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment</li><li>Ability to utilize and switch from multiple technology platforms with ease</li><li>Adapt to an ever-changing environment and being resilient</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential</li><li>Light to moderate lifting may be required for certain job tasks</li></ul>Salary Range: $24.00 to $25.25 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge, Centurion Lounge SLC

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The objective of the Technology Control Management&nbsp;Associate- Risk Assessments Control Assessments&nbsp;and Reporting team is to identify, assess, mitigate, and report on risks within Technology to ensure adherence to regulatory standards, policies.Technology is looking for an Analyst focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve working in a fast-paced environment where extensive collaboration with multiple partners across numerous business units, functional areas, and geographies is requiredAssociate- Risk Assessments Control Assessments&nbsp;will:<ul><li>Document and project manage deliverables to completion</li><li>Categorize controls and map to risks (e.g., cross-BU process-control mapping)</li><li>Experience with Risk and Control Self-Assessments (RCSA) or other control assessments, is essential</li><li>Understanding of design effectiveness and operating effectiveness concepts when evaluating control effectiveness</li><li>Proactively help identify certain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Support thematic risk reporting (levels, trends, causes)</li></ul>Required Qualifications:<ul><li>3- 5 + Years experience in risk management in the 1LOD or at a consulting firm &nbsp;</li><li>Excellent project management skills, highly proficient in Excel and PowerPoint, highly detail-oriented, good communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC]</li><li>Ability to work in a fast-paced, demanding environment</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Previous technology/cyber risk experience</li><li>Experience in at least one of the following:&nbsp;</li><li>Supporting identification of risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Supporting independent control monitoring, including identification of control improvements</li><li>Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Associate Tech Risk & Control

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The Corporate and B2B Solutions team within Global Commercial Products is responsible for developing and managing a suite of corporate payment and spend enablement solutions uniquely differentiated through innovative benefits, features and partnerships underpinned by seamless digital experiences. As the corporate payments ecosystem rapidly evolves, we are committed to continuing to be at the forefront of our customer needs. The Corporate Program Product Management organization was created earlier this year to consolidate all core corporate payment products under one leadership structure (including corporate card, central billing solutions (BTA), virtual cards, expense management solutions and more) and spearhead the creation of best-in-class payment experiences and capabilities solidifying our leadership position. The Senior Analyst, Product Management – Expense Management Go-to-Market (GTM) Enablement will play a key role in defining, launching, and scaling Expense Management solutions across the corporate ecosystem. This role will sit at the intersection of product strategy, GTM execution, and sales enablement, helping to shape how Expense Management capabilities are positioned, introduced, and adopted by customers. You will work closely with other members of the Corporate Product team and collaborate with key partners across Marketing, Sales Enablement, Servicing, GCS Sales and Account Development, and Control Management to bring our Expense Management roadmap to market. This role reports to the Senior Manager, Expense Management Go-to-Market Enablement.How will you make an impact in this role?This is an exciting opportunity to work at the intersection of product management, go-to-market strategy, and sales execution. You will help drive alignment across Product, Marketing, and Sales to ensure successful launches and sustained adoption of Expense Management solutions across customer segments.<ul><li>Support and execute product go-to-market (GTM) plans for new Expense Management solutions and features -&nbsp;from launch through adoption and scaling across customer segments, focusing on effective marketing activation and customer adoption.</li><li>Maintain and manage control/compliance trackers and product asset repositories to ensure visibility, coordination, and execution consistency across teams.</li><li>Collaborate with Control partners, Legal, Compliance, and Product teams to ensure strong governance, risk management, and alignment through efficient end-to-end asset review and approval processes.</li><li>Monitor and share insights on the Expense Management competitive landscape, providing regular updates and implications to stakeholders to inform product positioning and GTM strategy.</li><li>Support sales motions, including the creation of ad-hoc internal enablement materials, training content, and talk tracks to enable client-facing colleagues to effectively articulate product value/benefits and drive adoption.</li><li>Partner across Product, Marketing, Sales Enablement, and Sales to define and deliver the vision, strategy, and go-to-market approach for Expense Management within the broader Corporate and SBS card value proposition.</li><li>Support development of product positioning, messaging, and marketing communications for Expense Management as both a standalone solution and a key component of the Corporate Program value proposition.</li></ul>Minimum Qualifications<ul><li>Excellent interpersonal, written/verbal communication, and organizational skills</li><li>Proven ability to prepare decision support materials and uncover meaningful business insights</li><li>Ability to operate in whitespace in a fast-moving environment, by self-starting, driving momentum, and translating high-level ideas into actionable plans</li></ul>Preferred Qualifications<ul><li>Experience within product, marketing, go-to-market or related functions</li><li>Experience with governance processes, either within Amex or at other companies</li><li>Operational pragmatism and ability to forge relationships across the organization to drive progress forward</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Analyst, Product Management - Expense Management Go-to-Market (GTM) Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Liquidity Risk Management team is a part of the Global Treasury Organization at American Express. The team’s core objective is to ensure the Company meets its regulatory liquidity needs by forecasting the Company’s regulatory liquidity requirements, collaborating with the Funding team to ensure timely funding of those needs, and performing stress testing to ensure the Company remains compliant with all regulatory liquidity requirements on an ongoing basis.How will you make an impact in this role?This manager role is an amazing opportunity to provide decision support and perform regulatory liquidity risk management forecasting, stress testing, analytics, and governance activities as American Express continues to evolve liquidity processes and reporting.<ul><li>Perform analysis and review of liquidity assumptions, methodologies, and processes for LRM processes, including interpretation of key drivers and results, identification of emerging risk, and presentation of metric and trend analyses.</li><li>Support key projects related to liquidity, including regulatory remediation, compliance and systems enhancements, and other change management projects.</li><li>Collaborate with model risk and liquidity risk within 2nd line, as well as Internal Audit (3rd line), in execution of key liquidity responsibilities.</li><li>Deliver and facilitate key committee materials and preparation of liquidity documentation.</li><li>Support preparation of Committee agendas, collection and aggregation of materials, and facilitation of review of all Treasury materials, including strategic and risk committees and the Board of Directors.</li><li>Analyze large data sets and summarize key messages for management to help inform the liquidity methodology and modelling capabilities, including supporting analysis of new products and product changes for liquidity impacts.</li><li>Support internal control group reviews and regulatory exams.</li><li>Collaborate with Bank Legal Entity Management teams to provide SME support for LRM at regulated entities.&nbsp;</li></ul>Minimum Qualifications<ul><li>3-5 years of Finance/Treasury experience.</li><li>Bachelor's degree in accounting, finance or related field.&nbsp;</li><li>Data coding knowledge/experience, including but not limited to strong working knowledge of SQL, Python, Power BI, TM1, and Microsoft Office applications.&nbsp;</li><li>Excellent communication and teamwork skills to collaborate effectively with internal and external business partners.</li><li>Ability to prioritize effectively and manage competing priorities effectively and drive results while meeting critical deadlines.</li><li>An analytical approach with a strong attention to detail, coupled with strong process management skills and ability to drive improvements.</li><li>Able to manage time and prioritize effectively with a proven ability to manage multiple requests simultaneously.</li><li>Able to work independently and thrive in an environment of frequently shifting priorities.</li></ul>Preferred Qualifications<ul><li>Intellectual curiosity.</li><li>Master's degree.</li><li>Familiarity with GenAI.</li><li>Strong sense of personal accountability and resilience with a passion for continuous improvement.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Treasury

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.<h4>How You’ll Make an Impact</h4>As the Global Learning Operations and Servicing Manager, you’ll play a pivotal role in enabling the success of American Express’s Global Colleague and Leadership Development programs. Leading a high-performing, globally dispersed team, you will ensure operational excellence, service quality, and continuous improvement across our learning ecosystem — directly influencing how colleagues develop, grow, and thrive at American Express.·Shape the operational strategy that supports global learning delivery and compliance.·Strengthen colleague experience through efficient, reliable, and innovative learning operations.·Build and coach a global team that partners cross-functionally to deliver learning excellence.<h4>What You’ll Do</h4>·Lead global Learning Operations and Servicing teams supporting all aspects of Learning Management System (LMS) operations, including course management, compliance, and performance measurement.·Partner with business, technology, and vendor stakeholders to design and deliver scalable learning solutions that enhance enterprise capabilities.·Define and implement governance frameworks, Standard Operating Procedures (SOPs), and Service Level Agreements (SLAs) to ensure consistency and service quality.·Establish and monitor key performance indicators (KPIs) to assess training effectiveness and inform continuous improvement.·Leverage data analytics and colleague feedback to optimize learning delivery and platform performance.·Provide leadership, direction, and development for a global team through ongoing coaching, performance management, and career planning.·Manage operational readiness for new platform capabilities and continuous process optimization across the learning ecosystem.<h4>Minimum Qualifications</h4>·7+ years of experience in corporate training, learning operations, or LMS administration within a large, complex organization.·Demonstrated success leading globally dispersed teams and managing multiple stakeholders across business, technology, and vendor landscapes.·Strong communication and collaboration skills, with the ability to influence and present at all levels of the organization.·Proven experience defining and managing governance, SLAs, and process optimization initiatives.·Expertise in operational analytics, reporting, and performance management.·Bachelor’s degree or equivalent combination of education and experience.<h4>Preferred Qualifications</h4>·Experience with Oracle Learning Management Systems (LMS) or equivalent enterprise platforms.·Certified Professional in Talent Development (CPTD or ATD) preferred.·Strong grounding in instructional design principles and learning ecosystem management.·Experience driving digital transformation, automation, or AI-enhanced learning operations.·Strategic thinker with the ability to translate vision into execution in a fast-paced, evolving environment.Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Training

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li><ul><li>Support solutioning, backlog development, build &amp; testing for Project Nova Pillar 2 Capabilities &amp; Loyalty Domains&nbsp;</li></ul></li><li><ul><li>Develop tracking &amp; reporting new digital experiences</li></ul></li><li><ul><li>Generating necessary documentation including scope, expected outcomes, solutioning approach and timelines</li></ul></li><li><ul><li>Partner with internal teams (e.g., Product Managers, Product Owners, Servicing, Operations, Engineering, et. al) to push forward and execute long term initiatives</li></ul></li><li><ul><li>Facilitate resolution of risks, issues &amp; changes related to the product development lifecycle</li></ul></li><li><ul><li>Create and maintain artifacts for PMO and Enterprise required controls processes</li></ul></li></ul>Minimum Qualifications<ul><li><ul><li>Experience in a product development or related product management/engineering role, with exposure to Agile methodologies of software development</li></ul></li><li><ul><li>Familiarity with roadmapping, backlog development, story writing, and testing processes</li></ul></li><li><ul><li>Demonstrated ability to work collaboratively with cross-functional teams</li></ul></li><li><ul><li>Basic understanding of data analytics tools to derive insights including A/B testing, funnel analysis, session replay, user surveys, cohort analysis, etc.</li><li>Occasional travel</li></ul></li></ul>Preferred Qualifications<ul><li><ul><li>Solutions-oriented, results-driven, and ability to show up with passion and enthusiasm</li><li>Comfortable working in an innovative and fast-paced environment</li><li>Self-starter, organized, appreciate the details, and accountable for delivery</li></ul></li><li><ul><li>Strong communication skills, with ability to share findings/recommendations with both technical and non-technical partners</li><li>Experience with marketing technology and analytics tooling</li></ul></li><li><ul><li>Strong organizational skills and attention to detail</li></ul></li><li><ul><li>Strong time management skills with ability to multi-task and work under pressure</li></ul></li><li><ul><li>Good learning agility, able to show initiative with a proactive approach to tasks and enthusiasm for learning new marketing technologies</li></ul></li><li><ul><li>Effective problem solving and critical thinking skills, able to analyze problems, their root causes, and propose effective solutions</li></ul></li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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