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Title: Instructor, Surgical Technology – 9/10 Month (Term)
POSITION SUMMARY This position is responsible for delivering quality instruction in Surgical Technology. This position will support instruction in Nashville high schools and on the Nashville State White Bridge campus.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES Teach courses via on-ground, online, hybrid or web-enhanced delivery modes as assigned. Within a minimum workweek of 37.5 hours, teach a minimum of 15 hours and hold office hours. Work with course leads and/or program coordinators/directors to ensure consistent student experiences. Utilize the college’s learning management system to provide accurate and updated course materials to students. Submit updated department syllabi prior to the first day of class. Submit final grades for each semester by the deadline established by the registrar. Provide academic advising to students with an emphasis on retention and success.
Remain current in the teaching area(s) through appropriate professional development activities. Regularly check College email and departmental mailbox. Respond to emails/messages within 24 hours except on the weekend. Complete all required reports such as student engagement, Early Alerts, progress reports, grade submissions; administer and return surveys and student outcome assessments by the required deadlines. Administer and return surveys and student outcome assessments by the required deadlines. Engage in departmental institutional effectiveness activities. Submit final grades for each semester by the deadline established by the registrar. Work with students as academic advisor as assigned. Comply with all college and TBR policies and guidelines.
REQUIRED QUALIFICATIONS Associate’s degree.
Current Surgical Technology certification
PREFERRED QUALIFICATIONS At least two years' experience as a Certified Surgical Technologist.
Bachelor’s degree in a Health-related field.
Central Sterile Processing certification.
Prior work experience at a community college.
Prior academic teaching experience in a health care field.
KNOWLEDGE, SKILLS AND ABILITIES Knowledge and/or experience using a variety of instructional delivery modes. Ability to communicate effectively and work cooperatively with a wide range of faculty, staff, and student population. Proficient in Microsoft Office applications. Knowledge of confidentiality statutes and policies as they apply to FERPA and HIPPA.
Open Until Filled: Yes
Rate of Pay: $43,694.00 - $54,618.00 depending on experience
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.
Nashville State offers flexible work arrangements for positions that qualify.

Motlow State Community College


      Instructor, Surgical Technology – 9/10 Month (Term)
    

Title:&nbsp;Part-Time Faculty – Engineering Systems Technology
Employee Classification:&nbsp; Part-Time Faculty
Institution:&nbsp;Columbia State Community College
Campus Location:&nbsp;Columbia State Community College
Job Summary
Part time faculty are hired as needed on a semester-to-semester basis and typically teach up to nine credit hours during the semester. Columbia State offers classes at five campuses: Columbia Campus, Williamson Campus, Lawrenceburg Campus, Lewisburg Campus, and Clifton Campus. Columbia State also offers classes at several off-campus locations and clinical sites.
Minimum Qualifications Required:
<ul>
<li>Bachelor's degree or higher in Engineering Technology or other qualified field such as Electrical or Mechanical Engineering.&nbsp;</li>
</ul>
Preferred Qualifications
<ul>
<li>Teaching Experience</li>
<li>Higher Education Experience</li>
</ul>
Special Instruction to Applicants:
You must submit a transcript and a resume/CV to be considered for a Part-Time Faculty position. Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire. Applicants may be subject to a background check. Please note the closing date for pool postings. If you are still interested, you must re-apply each calendar year.
Salary is $560 per credit hour. Workload adjustments will be made for faculty teaching classes where the number of contact hours exceeds the number of credit hours. Additionally, a travel stipend may be negotiated at time of hire for faculty traveling more than 80 miles each week to teach their classes. For part-time faculty who continue to work at Columbia State, salary is based on collegiate level teaching experience documented during the first semester of teaching.
Part-Time Faculty Duties and Responsibilities
The part-time faculty member reports directly to the dean for assignments/duties and is responsible for:
<ul>
<li>Preparing for courses as assigned and adhering to departmental course syllabi and course minimum student learning outcomes.</li>
<li>Beginning and ending all classes as schedules.</li>
<li>Organizing, assigning, and supervising learning activities of students in his/her classes.</li>
<li>Maintaining academic standards and classroom behavior to ensure an environment conducive to learning. Evaluating students using a variety of methods and for informing each student of scores received on each assessment in a timely manner.</li>
<li>Maintaining accurate records of student attendance/participating and grades.</li>
<li>Reading Columbia State email and responding to student questions via email in a timely manner.</li>
<li>Meeting deadlines for all administrative requests such as submitting personnel paperwork, student enrollment</li>
</ul>


      Part-Time Faculty- Engineering Systems Technology
    

<h3>Job Description:</h3>The RoleFidelity's Workplace Digital Experience (WDX) architecture team is looking for an experienced customer-focused digital solution architect to help us build the next generation of cross-channel shared digital experiences for our external customers, internal associates, and client agents. In this role, you will be a critical resource bringing together business and technical teams as we seek to modernize and transform digital capabilities within our Defined Contribution (DC), Defined Benefits (DB), and Stock Plan Services products. The resulting experience, available on both web and mobile platforms, will be used by millions of customers across the US and Puerto Rico as they save for retirement, invest assets, build wealth, and ultimately withdraw money to live out their dreams!The Expertise and Skills You BringThe ideal candidate for this role:<ul><li>Has experience architecting and building large scale, high performing internet facing web and/or mobile platforms that align to architecture blueprints and technical standards in an environment where security is paramount</li><li>Has demonstrated experience designing and consuming APIs with technologies including Federated GraphQL, Spring Boot and Java</li><li>Has extensive knowledge in client-side technologies including Angular, JavaScript/TypeScript, HTML5, CSS3, etc.</li><li>Has contributed to defining and documenting architectural patterns, standards, and blueprints, and can evaluate proposed solutions based on their alignment to the same</li><li>Will be a trusted advisor to business partners and will influence their product roadmaps by recommending strategies and approaches that help them achieve their goals</li><li>Works collaboratively with engineering teams when sought out for consultation and technical guidance</li><li>Works equally well whether independently or with others and is able to effectively lead several initiatives at once</li><li>Is an expert communicator, helping non-technical people to understand technical concepts while being able to explain the business strategy to technical audiences</li></ul>We are looking for someone who holds a Bachelor’s degree or higher in Computer Science, or has equivalent experience in this or a related field.The TeamOur team is a fast-paced technology group that uses modern technologies to deliver customer-focused experiences for our participants, plan sponsors, and Fidelity associates. We are passionate about delivering innovative solutions that exceed our customer’s needs, and we embrace diversity of thought and experience. We work very closely with business leaders, technology leaders, and engineering teams to delivery world-class solutions for our customers tract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a>.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Director, Architecture

<h3>Job Description:</h3>The Role The Senior Manager, Enterprise Technology Standards &amp; Controls will leverage technical, analytical, problem-solving, and communication skills as part of the new Enterprise Technology Standards &amp; Controls Office. In this role, you will work across ET Domains to help teams identify and report risk, support ET-focused internal audits, and provide transparency into known risk mitigation activities. This role will be part of a new first line of defense team that will oversee and support the identification, mitigation and communication of technology risks to enhance the firm’s security posture, build a transparent trust and confidence model among associates, management, and Risk/Audit, and ultimately support the strategic goals of the organization while fostering a strong risk and control mindset within the business. This role requires significant coordination and collaboration across Enterprise Technology. The Expertise and Skills You Bring <ul><li>Bachelor’s Degree with 7+ years of related work experience. </li></ul><ul><li>Technical Proficiency: ability to partner with ET domains, healthy challenge of the effectiveness of current processes/controls, understanding of risk, ability to test and quantify risk, and support in defining proactive defense strategies </li></ul><ul><li>Risk/Audit background: understanding of risk and control frameworks (NIST, SOC, COSO, etc.), ability to identify risk, document and communicate findings, and think strategically across enterprise. </li></ul><ul><li>Data Analytics: Familiarity with implementing automated trending/pattern detection that may signify emerging risks, ability to analyze data, build automated monitoring/ reporting on control effectiveness </li></ul><ul><li>Proven track record of collaborating to build consensus across multiple levels of the organization </li></ul><ul><li>Ability to break down solutions into manageable aspects and partner with various product area leads on the cross-capability implementation and business unit adoption </li></ul><ul><li>Exceptional written and verbal communication skills </li></ul><ul><li>Proven strategic, analytical, and problem-solving skills with the ability to identify and articulate connections across separate, but related concepts </li></ul><ul><li>An outstanding partner, relationship builder, and communicator </li></ul><ul><li>Flexible and adaptable to changing needs and shifting priorities </li></ul><ul><li>Technical understanding of ecosystem fundamentals across the firm </li></ul><ul><li>Ability to identify risk and influence leadership on key decisions with clear and concise mitigation strategies derived from data analysis </li></ul><ul><li>Establishing trust and credibility to drive alignment across Fidelity Technology and business strategies via an enterprise-wide delivery ecosystem and tools </li></ul><ul><li>Assessing progress against Fidelity Technology goals and monitoring key performance indicators to provide insights about the effectiveness of the Fidelity Technology (or individual domain) strategies </li></ul><ul><li>Optimizing the operating model to maximize scale and efficiency </li></ul><ul><li>Note: Fidelity will not provide immigration sponsorship for this position </li></ul>The Team Our team mission is to safeguard our organization's technology by proactively identifying, assessing, and mitigating risks. We strive to ensure the integrity, confidentiality, and availability of our systems and data through continuous monitoring, innovative solutions, and collaborative efforts. Our commitment is to foster a secure and resilient environment that supports the organization's strategic goals and empowers our stakeholders to operate with confidence. The ET Standards &amp; Controls office is part of the Fidelity Technology Strategy &amp; Planning organization. FTS&amp;P’s mission is to provide consistent, strategic, and transparent technology management that enables Fidelity Technology to create the platforms and capabilities that deliver value to our customers, clients and associates. <h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Manager, Enterprise Technology Standards & Controls

<h3>Job Description:</h3>Fidelity Labs is looking for a Principal level engineer to help build out our API Platform. This project is still in early stages and has room for exciting greenfield development! The Value You Deliver <ul><li>Attention to detail: An eye for detailed code review, writing clean code, and thoroughly reading documentation. </li></ul><ul><li>Leadership: A track record of mentoring junior engineers and explaining to them not only what standard methodologies are, but why they exist. As a startup, we can't anticipate everything that needs to happen every sprint, and we're looking for developers who can see gaps and move to fill them, while still collaborating with the rest of the team. We also work with a lot of other teams within Fidelity, so we also need people with experience with cross-team collaboration. </li></ul><ul><li>Shipping features and debugging production incidents in event-driven distributed systems. </li></ul><ul><li>Excellent technical interpersonal skills and a desire to make existing documentation better both for fellow developers and external customers. We're interested in people who can take dry, abstract concepts and refine them into something even a non-technical audience can understand. </li></ul><ul><li>Curiosity: Interest in the tools and abstractions used and how they work. Looking for someone who loves to have a detailed understanding of the technology they depend on and are interested in continually improving processes, whether that be questioning whether the default index type on the relational database should be a B-tree or sharing a useful new keyboard shortcut in the team's text editor. </li></ul><ul><li>TypeScript expertise: A strong instinct for writing accurate and specific type annotations, and knowledge of features such as the distinction between classes, types, and interfaces. Candidates with experience in other languages such as Go, Java, Ruby, and Python are also welcome to apply, as long as there is a proven track record to learn new languages. </li></ul>Experience and Skills You Bring <ul><li>Technical Expertise: Deep expertise in software architecture, cloud services, microservices, and event-driven paradigms. </li></ul><ul><li>Production Expertise: Significant experience shipping features, debugging production incidents, and optimizing performance in event-driven distributed systems. </li></ul><ul><li>Experience with using logging and observability platforms like Datadog and Amazon Cloudwatch. </li></ul><ul><li>Experience: Minimum of 7 years in software development, with a focus on platform engineering or API development. Experience with AWS cloud services such as ALB, Aurora, and S3, and relational databases such as PostgreSQL desired. Experience with identity management platforms like Auth0 is a bonus </li></ul>​The Team We are Fidelity Labs, Fidelity Investments’ in-house software incubator and digital studio. Founded in 2005, Fidelity Labs has played a meaningful role in driving growth and innovation for the firm. The Fidelity Labs organization has a portfolio of new businesses and is constantly prototyping concepts for Fidelity’s next new ventures! Fidelity Labs is a dynamic workplace that combines the best parts of startup life—building from scratch, adapting quickly, and moon-shot ambition—with the scale and stability of an industry leader. Learn more at labs.fidelity.com. <h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal Software Engineer

<h3>Job Description:</h3>The Role As the Vice President of Trading Architecture on the Architecture Team you will design and build software for our trading platform at Fidelity Digital Assets. This is a hands-on role where you will set technical direction. You will be responsible for turning requirements into service designs and will engage with our chief architect and head of engineering to drive overall architecture of the Fidelity Digital Assets platform. The Expertise and Skills You Bring <ul><li>Bachelor’s degree+ in computer science or related field with 15+ years of experience. </li><li>Strong background in designing and developing low latency trading systems. </li><li>Experience in building market data, SOR, Algo and exchange-connectivity platforms. </li><li>Experience using kernel bypass e.g., Solarflare Open Onload. </li><li>Extensive experience with modern Java using zero GC patterns. </li><li>Highly proficient in ultra-low latency design patterns and optimizing trading systems. </li><li>Hands on experience with low latency messaging products, such as Aeron, Solace and 29West. </li><li>Knowledge of WebSocket and FIX protocols. </li><li>Proficient in SQL and a working knowledge of relational and time series databases. </li><li>Experience designing APIs, distributed systems, asynchronous workers and resilient messaging services. </li><li>An understanding of microservice architecture and cloud-based deployments. </li><li>Ability to build reliable software that can withstand unreliable environments. </li><li>Can provide leadership and mentorship across small, agile teams in a very collaborative environment where your ideas are welcome. </li><li>Solid analytical, communication, and organizational skills. </li><li>An interest in and experience with cryptocurrencies and a passion for keeping up to date in space. </li></ul>The Team Fidelity Digital Assets, a Fidelity Investments Company, is developing a full-service enterprise-grade platform for storing, trading, and servicing digital assets, such as Bitcoin and Ethereum. Fidelity Digital Assets embraces an entrepreneurial culture and startup mindset while serving as one of the most innovative business units within Fidelity Investments. Our global, diverse team of hundreds of forward-thinking professionals lead with agility and creativity to build solutions that bridge the gap between traditional institutional investors and their exposure to digital assets. The firm’s tenure and experience across multiple business lines presents our employees with unprecedented access to knowledge, technology, and resources that help our team reshape the future of finance. Within Fidelity Digital Assets, the Architecture Team is responsible for the technical vision across Fidelity Digital Assets. The team works with both technology and business teams to design secure, scalable, resilient cloud-based services while ensuring that user requirements are met. Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request accommodationThe base salary range for this position is $124,000-$262,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Vice President of Trading Architecture (Front Office, Algo, SOR)

<h3>Job Description:</h3>The mission of the penetration testing team is to protect Fidelity's assets and our customers’ livelihoods from the threat of exploitation by malicious adversaries. The penetration testing team does this by proactively identifying vulnerabilities in our systems and serving as subject matter experts to enable the business units to mitigate them in a positive, collaborative, innovative manner. <ul><li>Lead testing efforts on Fidelity's web and mobile applications and supporting systems. </li><li>Replicate the actual techniques and tools used by malicious attackers in an effort to model potential external threats. </li><li>Upon completion of the assessment, you will prepare reports and present the results to application owners, developers, and business unit information security teams. </li><li>Analyze test results, draw conclusions from results, and develop targeted exploit examples. </li><li>Consult with operations and software development teams to ensure potential weaknesses are addressed. </li><li>Contribute to the research or development of tools to assist in the vulnerability discovery process. </li><li>Collaborate with other teams within Enterprise Cybersecurity to improve the overall security of Fidelity's applications and infrastructure. </li><li>Stay current on security best practices and vulnerabilities. </li></ul>The Expertise You Have and The Skills You Bring <ul><li>Bachelors degree or equivalent experience </li><li>5+ years of IT experience </li><li>Preferred 3+ years of hands-on web application penetration testing / ethical hacking experience </li><li>Preferred: OSCP, GWAPT, GXPN, GPEN, LPT, CEH, CISSP or other industry security certifications. </li><li>Ability to demonstrate manual testing experience including all of OWASP Top 10 </li><li>Intermediate knowledge of application security mechanisms such as authentication and authorization techniques, data validation, and the proper use of encryption </li><li>Technical knowledge of, and the ability to recognize, various types of application security vulnerabilities. </li><li>Demonstrated experience with common penetration testing and vulnerability assessment tools such as nmap, Wireshark, Nessus, NeXpose, BackTrack, Metasploit, AppScan, WebInspect, Burp Suite Professional, Acunetix, Arachni, w3af, NTOSpider </li><li>Intermediate knowledge of a programming or scripting language such a C, C#, Python, Objective C, Java, Javascript, SQL, </li><li>Intermediate knowledge of Web Services technologies such as XML, JSON, SOAP, REST, and AJAX </li><li>Intermediate knowledge of web frameworks, including XML, SOAP, J2EE, JSON and Ajax </li><li>Experience with Enterprise Java or .NET web application frameworks, including Struts and Spring </li><li>Proven analytical and problem-solving skills, as well as the desire to assist others in solving issues </li><li>Excellent interpersonal skills with a strong interest in the application security domain </li><li>Excellent communication and presentation skills and a proven ability to communicate threats and facilitate progress towards long-term remediation. </li><li>Highly motivated with the willingness to take ownership / responsibility for their work and the ability to work alone or as part of a team. </li></ul>The TeamThe Penetration Testing team forms part of Security Assessment group within Enterprise Cybersecurity (ECS). The goal of the Security Assessment group is to proactively identify and remediate vulnerabilities in Fidelity’s applications and infrastructure. We work very closely with all of the key Business Units to ensure that they remain secure while they deliver key projects to advance the firm. <h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal, Cybersecurity Penetration Tester

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a ServiceNow Developer/Administrator to work in the Enterprise HR Business unit in Merrimack, New Hampshire. This role will be a key player on the Enterprise HR / Payroll Platform team, supporting ServiceNow. You will be part of a team focused on increasing efficiency and transforming the internal case management tool through technology. You be focused on the enhancements of ServiceNow and will collaborate with business and technology partners to solve issues, deliver enhancements, and provide on-going support in an Agile environment. The Expertise we’re looking for <ul> <li>Bachelor’s degree or equivalent work experience </li><li>A minimum of 2+ years Business / Systems Analyst experience in ServiceNow. </li><li>2+ year’s experience in JavaScript on ServiceNow platform </li><li>5+ years ServiceNow configuration experience and/or 2+ years of ServiceNow development experience </li><li>Experience in Human Resources a plus, but not required. </li><li>Experience with requirements definition, documentation, and refinement </li><li>Experience with end-to-end test planning and execution </li><li>Strong analytical and problem-solving skills, with high attention to detail </li><li>Strong written and communication skills </li><li>Excellent interpersonal skills </li><li>Experience in a fast paced, agile environment </li><li>Platform experience </li></ul> The Purpose of Your Role The ServiceNow HR Analyst/Developer will be a part of a team that will manage day to day enhancements and fixes. This role will facilitate the requirements, design, testing, and delivery of projects and system enhancements while representing customer interests. Your role will also ensure the accurate collection, control, processing, and maintenance of confidential employee record data. This position will have the opportunity to work across many different Fidelity teams. The Skills You Bring <ul> <li>You are analytical, technical, problem-solving and communication skills are a key strength </li><li>You are highly organized and have a strong ability to prioritize and work under tight deadlines </li><li>You understand the importance of being detail oriented complemented by a high degree of accuracy </li><li>You have experience with configuring ServiceNow </li><li>You have a keen ability to build and influence relationships </li><li>You are a self-motivated team player with the ability to work independently </li><li>You have good business judgment and ability to maintain confidentiality of all data </li><li>Your attention to detail consistently generates high quality output is a priority in your daily work </li></ul> The Value You Deliver <ul> <li>Manage end to end implementation of ServiceNow enhancements and defects </li><li>Research and advise on existing and upcoming capabilities of ServiceNow </li><li>Research and implement solutions to incidents and requests </li><li>Update standards and procedures documentation as required </li><li>Coordinate &amp; Publish HR Knowledgebase articles </li><li>Creation of automated test scripts to be used for future upgrade releases </li><li>Leverage thorough understanding of business process and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements </li><li>Building trust and leverage solid working relationships with key business partners </li></ul> Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days) in a Fidelity office.

Fidelity TalentSource

ServiceNow Analyst/Developer

6+ Month Contract Investment Support Analyst – High Touch Services The Investment Support Analyst will provide dedicated technology, productivity and collaboration support services to Fidelity’s Investment Management and trading professionals. The Senior Support Technician must be customer obsessed, adaptive to change and thrive in a rapidly evolving Agile organization. The role will provide productivity, innovation and preventative technology support and services for Fidelity’s associate IT computing product offerings. If you have the experience and expertise with a passion for End User Computing, a career in High Touch Services at Fidelity may be right for you! The Expertise you Have <ul> <li>4+ years working in an enterprise environment, troubleshooting Windows 10, MacOS and iOS, virtual and cloud solutions </li><li>Strong customer service, oral and written communication skills </li><li>Experience working in an enterprise AD environment </li><li>Experience installing software, security patches, SW updates on desktops, virtual devices, laptops, etc. </li><li>Experience supporting a Citrix environment preferred </li><li>Experience supporting multi-media and video conferencing hardware and software </li><li>Strong working knowledge of Office 365 and Office for Mac </li><li>Ability to work easily as a member of a team or independently; prioritize workflow based on urgency and customer requirements </li><li>Ability to be able to work comfortably with members of the firm of all skill and seniority levels </li><li>Associates degree in Computer Science, Information Technology or equivalent work experience preferred </li><li>Microsoft Window10 certification, Apple certification preferred </li></ul> The Purpose of Your Role In this role, the Technician works in collaboration with other members of the Fidelity business and End User Computing community to: <ul> <li>Provide technology support for onsite and remote associates by resolving moderately complex to highly complex technical issues and problems. </li><li>Demonstrate an expert ability to manage the needs of multiple requests to create an effective schedule and successfully adapt to changing that schedule on short notice as situations change. </li><li>Collaborates with helpdesks and 3rd level support teams and across the organization to troubleshoot highly complex issues and identify technology solutions. </li><li>Support IT projects, including but not limited to: office moves, data recovery, hardware and software testing, product migrations, platform migrations, software delivery, event support, home office support, etc. </li><li>Provide desk side support by identifying, tracking, troubleshooting and resolving requests\incidents. </li><li>Serves as subject matter expert in all service areas including Windows 10, hardware platforms, mobile devices, phone systems, printers, application deployments and other technologies. </li><li>Provides support to a myriad of corporate and BYOD mobile devices using both android and iOS. </li><li>Addresses customer expectations and meets customer requests for multiple service offerings </li><li>Proactively identifies trends in the environment and potential areas that may cause future problems, escalates and communicates diagnostics appropriately </li><li>Provide issue resolution of reported systems and application issues while keeping the end user community regularly informed of your progress </li><li>Eliminates common problems before escalating issues to the next level then break complex issues into appropriate parts in order to understand the issues at hand as well as the needs of the customer </li><li>Maintains hardware inventories and provides procurement services for end user community </li><li>Coordinates new user access and systems setup with various support groups </li></ul> The Skills You Bring Skills and Knowledge <ul> <li>Experience demonstrating proficiency installing, troubleshooting and supporting laptops, MacBook’s, PCs, virtual machines, iPads and business critical applications via 1:1 desk side visits, phone, chat and remote. </li><li>Experience demonstrating proficiency supporting Windows 10, MacOS, Office365 and productivity tools </li><li>Experience supporting investment applications such as Bloomberg, Factset, Morningstar, Etc… </li><li>Experience demonstrating proficiency providing in person multi-site video conferencing meeting support. </li><li>Experience demonstrating proficiency supporting end user collaboration tools, such as Microsoft SharePoint, Teams, and video conferencing technologies </li><li>Experience demonstrating expert level customer services skills, communication written and verbal </li><li>Experience demonstrating proficiency supporting mobile devices utilizing iOS and Android operating systems. </li><li>Experience demonstrating proficiency working independently, with minimal guidance. Ability to identify and resolve key issues using partial or conflicting data and pattern recognition. Ability to take a broad perspective to problems to identify and document new, less obvious solutions. </li><li>Mobile Platforms : Intune, Symantec VIP </li></ul> The Value You Deliver The End User Support Technician plays a key role in ensuring investment professionals succeed in navigating business challenges by understanding their technology needs, delivering productivity tools, collaboration services and technology support. Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit <a href="https://jobs.fidelity.com/?utm_source=fidelitycareers.com&amp;utm_medium=vanity" target="_blank">Fidelitycareers.com</a>

End User Technician

<h3>Job Description:</h3>Job Title - Lead - Software EngineeringLeverage emerging technologies and provide solutions to enable Customer Satisfaction, drive Scale &amp; Efficiency and Business Results.The Purpose of This RoleData Engineering &amp; Exchange group within Workplace Solutions Business Unit is focused on building and maintaining the Enterprise Data environments like Operational Data Store, Warehouse and Data Lake which are essential for business reporting and analytics capability. Our technology teams interact regularly with Business Analysts, Architects, Data Modelers, Scrum Master and other engineers from various teams across the globe to deliver the solutions which will delight our customers.The Value You DeliverAs a Lead Software engineer, you will be responsible for<ul><li>Ability to quickly learn and Analyze complex Systems </li><li>Support the Platform </li><li>Very Good Analytical Skills </li><li>Ability to work independently </li><li>Excellent technical and debugging skills </li><li>Ability to create and maintain documentation wherever necessary </li></ul><ul><li>Should be innovative and works as collaborator with Scrum team </li><li>Analysis design, development, unit testing and execution with coding standards </li><li>Should be able to manage projects individually with agile methodology </li></ul>The Skills that are Key to this roleTechnical / Behavioral<ul><li>Oracle SQL and PL/SQL knowledge a must</li><li>Experience in supporting the system, debugging issues and fixing the issues Database related components (good to have) </li><li>Knowledge in Cloud (Azure) </li><li>Knowledge of Performance analysis and tuning </li></ul><ul><li>CI/CD tools such as Shell scripting, Maven, Git / Stash, Jenkins, Artifactory, uDeploy etc. </li></ul><ul><li>Behavioral<ul><li>You should be able to effectively communicate on emails and/or orally with team members and stakeholders</li><li>You should be able to quickly learn and adapt to new technologies</li></ul></li></ul>The Skills that are Good To Have for this role<ul><li>Understanding of Agile methodology and working in scrum teams</li><li>Experience on using tools like JIRA, Jenkins</li></ul>How Your Work Impacts the OrganizationWS (Workplace Solutions) helps our customers save and invest through workplace retirement savings plans, build lifetime relationships with customers and provide employers with cost-effective, integrated employee benefit solutions. WS serves customers online, over the phone, and through a nationwide network of investor centers. WS is also committed to helping drive employee retirement readiness by delivering leading-edge financial solutions to employers, including recordkeeping, cash management products and services and personal advisory services (PAS).The Expertise We’re Looking For<ul><li>Bachelor degree in Computer science or any other discipline</li><li>Oracle PLSQL, Cloud technologies (Azure/AWS)</li></ul>Location: BangaloreShift timings: 11:00 am - 8:00pm<h3>Certifications:</h3><h3>Category:</h3>Information Technology

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