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<h3>Job Description:</h3>Principal Data Modeler – Data Center of ExcellenceThe RoleFidelity Brokerage Technology is seeking a highly motivated Principal Data Modeler to join our Data Design Center of Excellence. You will provide data analysis and conceptual, logical and physical data model designs to support the various Agile projects with diverse scope in a fast-paced, multi-platform, highly integrated data environment. You will work closely with business and technical teams to drive the creation of scalable and documented data design solutions. You drive the adoption of enterprise standard modeling best practices. You partner with squads to deliver practical and resilient data model designs that meet business needs and are capable of easily adapting to future business requirements. In this role, you will:<ul><li>Participate in helping to drive a Data Driven Culture.</li><li>Design and delivery of robust data models for large transactional applications.</li><li>Collaboration with team members, DBAs, architects, squad leaders, developers to create scalable data models.</li><li>Ensure that database designs and modeling standards are in alignment with Enterprise modeling best practices</li><li>Use creativity in helping to solve interesting and challenging design problems</li></ul>The Expertise and Skills You Bring<ul><li>10+ year’s of experience and a Bachelor’s Degree or equivalent in a technology related field (e.g. Computer Science, Engineering, etc.) with a focus on data analysis, data structures and data modeling</li><li>Understanding of different database platforms (e.g. Oracle, PostgresSQL CockRoachDB, NoSQL, Snowflake) with a focus on modeling for OLTP recordkeeping applications</li><li>Practical knowledge of data lineage from OLTP Recordkeeping to ODS to Data Lakes.</li><li>Understanding of modeling strategies (Relational, Dimensional, Unstructured).</li><li>Demonstrable experience with data modelling tools (e.g. SAP Power Designer, Erwin).</li><li>Experience in executing projects in an Agile environment.</li><li>Actively participate in requirements and analysis sessions with business and technical staff to analyze data requirements and recommend appropriate solutions</li><li>Delivery of physical data base design from logical models to physical models, including DDL scripts</li><li>Outstanding interpersonal and verbal and written communication skills and can collaborate and influence across all levels of the organization</li><li>Capable and adept at juggling multiple requests and projects at a time while meeting the various deadlines</li></ul>The TeamThe Data Design Center of Excellence works as a cohesive team delivering high quality, resilient designs to meet the data needs of the various Agile squads within our Fidelity Brokerage organization. Our CoE provides data modeling expertise, data analysis and transformation logic for reporting platforms, support for data scientists and analytics platforms, and maintains a robust inventory of design frameworks and standards. You will collaborate with the Agile squads, our team members, architects, DBAs, Squad Leaders and squad members to facilitate the design and maintenance of highly normalized data models. By demonstrating and promoting Fidelity and agile leadership behaviors, you sustain and evolve our innovative agile culture.The base salary range for this position is $85,000-$179,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Fidelity Investments

Principal Data Modeler

<h3>Job Description:</h3>VP, Fraud PlanningThe RoleFidelity’s Risk and Control (FRC) is looking for an experienced Risk Management professional to join our team in our fight against fraud. The VP of Fraud Planning will lead the efforts to design, implement and maintain an enterprise program that integrates industry leading practices, meets applicable regulatory requirements, and focuses on building firm capabilities in alignment with Fidelity business goals and objectives.The position is heavily collaborative and works multi-functionally across all lines of business, including Fraud Detection, Recovery, Investigations and Legal, Compliance and Cyber Security, Second and Third Lines of Defense, among others.As the VP of Fraud Planning, you will be responsible for:<ul><li>Support the design and adoption of the Fraud Prevention Program.</li><li>Setting, refining, and communicating the team’s strategy and mission.</li><li>Set the business requirements and minimum standards, guaranteeing adherence to policies and regulations.</li><li>Communicate, negotiate and influence business partners to assure adequate risk controls are in place.</li><li>Manage the relationship with partners and key stakeholders. Constantly review and improve the framework.</li><li>Structure a program that anticipate the fraud pressure, champions transparency and balanced risk assessment, enabling a structured decision-making process.</li></ul>The Expertise You Have<ul><li>Strong communication, influence, negotiation, and conflict resolution skills. Has ability to anticipate changes and have positive attitude to them with determination in action.</li><li>Fraud Risk Management – Deep to commanding knowledge of Fraud risk management principles, how it affects the business and having the ability to apply appropriate risk-based thought process.</li><li>Information Management – Strong to deep ability to develop, manage, and to use information with insight and innovation. Able to assist or lead with strategic decision making to help the business with their risk and reward discussions.</li><li>Social Skills – Deep to commanding interpersonal proficiencies to help you interact, communicate, and collaborate with others optimally.</li><li>Leadership – Strong to deep ability to lead within the team and will be looked upon as the strategic fraud advisor and leader for the supported business units.</li></ul>The Skills You Bring<ul><li>Bachelor’s degree or equivalent experience</li><li>Minimum of 10 years of experience managing fraud risk.</li><li>Experience in building and managing Governance, Policies and Risk Assessment programs.</li><li>Familiarity with cyber fraud, technical threats, technology risk, and privacy.</li><li>Strong analytical and problem-solving skills.</li><li>Possess the ability to multi-task across a variety of responsibilities in a constantly evolving environment.</li><li>Identify fraud trends, red flags and recommend preventive measures to management and business units.</li><li>Developing new processes, solutions and tools that risk professionals will use to proactively identify risk across the firm.</li><li>Strong focus on execution and identifying, communicating, and removing impediments to progress.</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Vice President, Fraud Planning

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for aStorage/Linux Administrator to work in Fidelity’s Enterprise Infrastructure Group in Westlake TX. The Team This position as Storage/Linux Administrator sits in Distributed Compute Operations team and it will be responsible to support critical function i.e. Storage &amp; Linux Operations in Enterprise Infrastructure &amp; Operations(EI&amp;O) including but not limited to, Incident Management support, Change execution with a focus on delivering stability, day-to-day operations &amp; contributing to several operations KPIs and Metrics. In this role, you will work with senior technology folks, your peers on other operations teams and representing Distributed Compute and Storage(DCS) on Incident calls and will also be working with teams out of our India offices on day-to-day. As Operations member of this team you will continue to evaluate and find opportunities to automate, promote DevOps and EngOps work. You will be leading managing various Storage arrays of File, object &amp; block and supporting day-to-day Linux and Unix sys administration tasks The position will work 10 hours, 4 days a week, Sunday to Wednesday or Wednesday to Saturday The Expertise You Have <ul> <li>5+ years’ experience in IT across a broad range of technologies, with specific experience for few years in working in server and storage infrastructure technologies </li> <li>Working knowledge of storage subsystems and SAN/NAS/CAS Infrastructure is a must (e.g. Pure and Infinidat arrays)</li> <li>Knowledge on Commvault Backup software (preferred) or any backup software is must</li> <li>Good working knowledge on SAN switches</li> <li>Knowledge of any NAS product (NetApp)</li> <li>Knowledge on Hyper-converged Environment</li> <li>Knowledge on Linux, primarily Redhat Linux 7, 8 and 9</li> <li>Day to day Linux system admin activities</li> <li>Disk storage management </li> <li>Oncall coverage experience </li> <li>Troubleshooting skills on OS, hardware and storage issues to have a end-to-end view on infrastructure</li> <li>Experience driving Incident calls and working with Enterprise level customers and app teams</li> </ul> The Skills that are Good to Have for this role <ul> <li>Knowledge of hypervisor technologies such as Openstack, VMWare &amp; OLVM(Oracle Hypervisor) flavor is a huge plus</li> <li>Knowledge on any scripting languages.</li> <li>Basic knowledge on Cloud technology.</li> <li>Experience with Veritas products like Storage Foundation/Veritas Cluster Server is a plus </li> </ul> The Skills You Bring <ul> <li>Experience in working with Storage &amp; Server Operations &amp; Infrastructure team</li> <li>Expert in driving the crisis / high severity incident calls</li> <li>Expert in Agile methodology &amp; IT Service Management</li> <li>Good understanding of storage &amp; server infrastructure tech stack (Storage arrays, Commvault , NAS, Brocade switches, Servers, Linux, Clustering, ). Experience in Oracle Linux Virtualization Manager (OLVM) is a huge plus</li> <li>Identify gaps and process improvements to enhance the stability of the environment</li> <li>Collaborating with various storage/Server vendors (IBM, Infinidat, Redhat, HP, Dell, IBM AIX etc.) on RCA’s and implementing the solution</li> <li>Seek out &amp; share new ideas, approaches &amp; industry insights towards automation &amp; stability in infrastructure domain, self-service &amp; self-healing</li> <li>Communicate, Collaborate and build relationships with partners and key stakeholders including engineering and other operations leaders. We strive to be fastest to deliver and easiest to consume technology services.</li> </ul> The Value You Deliver Job responsibilities include: <ul> <li>You will engage in multiple Storage &amp; server day to day tasks, including conducting complex operational support Responsible for Incident, change, release &amp; problem management process</li> <li>Drive project-based work as needed (Customer requests, Migrations, Patching &amp; Compliance, code upgrades etc)</li> <li>Drive and contribute on Incident calls to mitigate and resolve the issue; provide updates to management</li> <li>Drive issues on hardware, configurations, performance tuning, to resolution</li> <li>Identify &amp; prioritize opportunities for automation, enhancement of existing automation and improving stability across the infrastructure components in partnership with DCS Agile team leaders as well as key stakeholders</li> <li>Be very comfortable with ITSM processes and perform the job role under ITSM and other company policies</li> </ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office

Fidelity TalentSource

Storage/Linux admin

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for aLinux Administrator to work in Fidelity’s Enterprise Infrastructure Group in Westlake TX or Merrimack NH. <h3>The Role</h3> We are looking for a Storage Administrator to handle the storage and backup technology and in constant verbal and written contact with important team members and peers in India and U.S. In this role, you will work with senior technology folks, your peers on other operations teams and representing Distributed Compute and Storage(DCS) on Incident calls and will also be working with teams out of our India offices on day-to-day. As an Operations member of this team you will continue to evaluate and find opportunities to automate, promote DevOps and EngOps work. You will be leading managing Linux, Unix, Windows operating systems, Hypervisors, Hardware, security compliance patching and responsible for stability of the environment! This is a Shift role Wed-Sat or Sun-Wed (10 hours each day) – with occasional expectations to work on other days when coverage may be short <h3>Team</h3> This position as Linux Systems Administrator sits in the Distributed Compute Operations team and it will be responsible to support critical function i.e. Server Operations in Enterprise Infrastructure &amp; Operations (EI&amp;O) including but not limited to, Incident Management support, change execution with a focus on delivering stability, day-to-day operations &amp; contributing to several operations KPIs and Metrics. <h3>The Expertise and Skills we’re Looking For</h3> <ul> <li>5+ years’ experience in IT across a broad range of technologies, with specific experience for few years in working in server and storage infrastructure technologies </li><li>Knowledge on Linux, primarily Redhat Linux 7, 8 and 9 </li><li>Disk storage management </li><li>Virtualization technologies, preferred knowledge on VMware ESX servers </li><li>Virtualization experience (VMware) </li><li>On-call coverage experience </li><li>Troubleshooting skills on OS, hardware and storage issues </li><li>Shell Scripting, Python &amp; Good to have coding experience in node or angular </li><li>experience driving Incident calls and working with Enterprise level customers and app teams </li><li>Proven experience with Veritas products like Storage Foundation/Veritas Cluster Server is a plus </li><li>Windows, VMWare and OLVM (Oracle Logical Volume Manager) experience is a huge plus </li><li>Experience with Storage subsystems and SAN/NAS/CAS Infrastructure is a huge plus </li></ul> <h3>The Skills You Bring</h3> <ul> <li>Proven experience in working with Server Operations &amp; Infrastructure team </li><li>Expert in driving the crisis / high severity incident calls </li><li>Expert in Agile methodology &amp; IT Service Management </li><li>Good understanding of infrastructure tech stack (Linux, AIX, Windows, VMWare, OpenStack, HP, Dell &amp; AIX server hardware). Experience in Oracle Linux Virtualization Manager (OLVM) is a huge plus </li><li>Identify gaps and process improvements to enhance the stability of the environment </li><li>Collaborating with various vendors (Redhat, HP, Dell, IBM AIX etc.) on RCA’s and implementing the solution </li><li>Seek out &amp; share new ideas, approaches &amp; industry insights towards automation &amp; stability in infrastructure domain, self-service &amp; self-healing </li><li>Communicate, Collaborate and build relationships with partners and crucial team members including engineering and other operations leaders. We strive to be fastest to deliver and easiest to consume technology services. </li></ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Linux Administrator

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Principal Java Developer to work at Fidelity Investments in Westlake, TX! The Role Do you have a passion for developing software using cutting edge frameworks? Then this may be the job for you, Fidelity Institutional Technology is looking for a Java Developer. In this role, you will be responsible for designing, developing, and maintaining scalable Fixed Income Platform, utilizing technologies such as Java, Spring Boot, Oracle, Kafka . You will work closely with cross-functional teams to deliver high-performance, reliable, and secure software solutions. The Expertise You Have <ul> <li>Bachelor’s degree in computer science or engineering </li><li>10+ years of backend development experience with designing, developing and maintaining multi-tier internet facing web applications using Java, Spring Boot, Oracle in a fast-paced Agile environment. </li><li>Develop and expose RESTful APIs to integrate with frontend systems. </li><li>Build and integrate real-time data processing solutions with Kafka. </li><li>Conduct code reviews and provide mentorship to junior engineers. </li><li>Troubleshoot and resolve production issues efficiently. </li><li>Implement security and data privacy best practices across all systems. </li><li>Contribute to architectural decisions and assist in planning the technical roadmap. </li><li>Optimize systems for speed, reliability, and scalability. </li><li>Collaborate in an Agile environment and contribute to sprint planning and development. </li></ul> The Skills You Bring <ul> <li>Expertise in Java 17+, with hands-on experience in Spring Boot 3.x. </li><li>Proficiency in designing and implementing microservices-based architectures. </li><li>Strong experience with Kafka for building event-driven systems. </li><li>Proficient in database technologies such as Oracle, or NoSQL (e.g., Aerospike). </li><li>Deep understanding of RESTful API design and web services integration. </li><li>Experience with CI/CD pipelines and tools (e.g., Jenkins,). </li><li>Ability to troubleshoot and optimize complex backend systems. </li><li>Solid understanding of software engineering principles, design patterns, and best practices </li><li>Good to have experience working with AWS services (e.g., EC2, S3, Lambda, RDS, SQS). </li></ul> The Team Fixed Income, FX and Syndicate team is committed to providing innovative solutions in the financial domain. As a Backend Engineer you will be applying your strong software development and test automation skills to design, develop, test, deploy, maintain and improve Fidelity customer-facing software solutions.

Principal Java Developer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior System Analyst and Scrum Master in Westlake, TX! The Role In this role, you’ll work in Fidelity Institutional (FI) to support the systems analysis and scrum master on a fast-paced Agile team in Fixed Income Bond Beacon Team. You’ll make a large impact on the organization by helping solve complicated business problems for our clients. As a scrum master you’ll coaching and leading Squads on Agile values, practices, and processes, so they can achieve their goals and deliver value to their partners. The Expertise and Skills You Bring <ul> <li>8+ years of analysis experience, preferably in financial services with a relevant educational degree</li> <li>Proven experience with systems development methodologies and formal documentation processes in an agile environment</li> <li>Certified Scrum Master (CSM) or equivalent certification with a deep understanding of the “Why” behind Agile/Scrum fundamentals and using them to drive delivery</li> <li>You have strong hands-on experience with JIRA/Kanban boards</li> <li>Experience in driving improvements beyond 2 Squads and leading at the Product Area, and organizational level. </li> <li>Brokerage and/or Fixed Income experience is preferred strongly preferred</li> <li>You can work in a highly matrixed environment, involving multiple partners and technical groups.</li> <li>Ability to influence behavior without having organizational hierarchy</li> <li>Demonstrating data to identify trends and influence decision-making to continuously improve delivery and ensure clear communication to partners</li> </ul> The Value You Deliver <ul> <li>Provide systems analysis on an Agile team that includes multiple business and technology partners. Collaborate with other Agile teams (Scrum of Scrums, Meta-Scrum) to manage dependencies and scope.</li> <li>Work with business and technology partners to define the scope of problems/issues, in terms of business and/or system requirements and processes.</li> <li>Work with Agile team to develop user stories, acceptance criteria, and story maps.</li> <li>Participate in backlog refinement sessions. Translate sophisticated business needs into clear, significant, requirements/user stories. Research and evaluate alternative solutions.</li> <li>Evaluate design of existing systems to judge their functionality, efficiency, reliability, performance, usage, maintainability, and cost of ownership.</li> <li>Collaborate with Agile team members to build comprehensive and cohesive solution approaches.</li> <li>Assist in devising the Agile team’s analysis strategy.</li> <li>Provide support in estimating, planning, scheduling, and prioritizing work.</li> </ul> The Team Fidelity Institutional provides products and services to banks, broker/dealers, registered investment advisors, family offices, and other financial intermediaries to meet their brokerage and banking needs. The FI technology platform is delivered to these external clients, primarily via web-based and mobile applications, application programming interfaces, transmission files, and collaborates with third-party applications. Some of these offerings include trading, account servicing and maintenance, account opening and money movement, reporting, analytics, and data delivery and presentation.

Senior Systems Analyst and Scrum Master

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Engineer to work in Fidelity’s Enterprise Infrastructure Group in Merrimack NH or Westlake TX. Team Fidelity’s Enterprise Infrastructure &amp; Operations Distributed Compute and Storage Team is looking for a Senior/Principal, Software Engineer, to work with the Infrastructure as a Service team. We are a dynamic group of engineers working to automate our infrastructure platforms and provide self-service capabilities for Fidelity’s applications teams. Our goal is to make infrastructure platforms easier to manage and easier to consume for our technology partners. The ideal candidate should possess extensive full-stack development experience in a production setting, coupled with a robust background in Linux and Windows, infrastructure automation, agile development methodologies, scalable architecture, and cloud technologies. This role demands proficiency in coding as a primary contributor within a highly collaborative environment. The Skills You Bring <ul> <li>Bachelor’s degree or equivalent experience in Computer Science or Software Engineering preferred. </li><li>6+ Years IT experience. </li><li>Strong background in several of the following: Go, Angular, Python, JavaScript, AWS, RESTful services, Ruby, MVC, Jenkins CI/CD, Configuration Automation (Chef, Ansible). </li><li>Preferred background in: Bootstrap, HTML/CSS, Shell Scripting, messaging frameworks (MQ), Service Oriented/Micro-service Architectures, OpenStack, Relational Databases (PostgreSQL). </li><li>Comfortable working in both Linux, and Windows environments. </li><li>Experience with deploying and using open source tools, utilities and applications. </li><li>Working experience with Agile, 10-factor CI/CD, and testing environments/frameworks (Unit, Integration, TDD). </li><li>Understands the Spotify model for agile development and delivery. </li><li>Experience working in an ever-evolving DevOps environment. </li></ul> The Expertise You Have <ul> <li>Demonstrates a drive for continuous improvement and enjoys tackling complex problems across various domains, even beyond the current role. </li><li>Possesses expertise in crafting scalable, cloud-friendly systems. </li><li>Quickly adapts to the evolving needs of the business and delivers timely results. </li><li>Maintains awareness of both current and new technologies. </li><li>Exhibits a strong desire to innovate and develop future technologies. </li><li>Capable of creating clear and compelling arguments to communicate decisions using available information and assumptions. </li></ul> The Value You Deliver Deep knowledge and experience in software development able to tackle complex technical challenges and mentor junior developers. Lead projects, guiding teams through the development lifecycle and ensuring standard methodologies are followed. Drive innovation by exploring new technologies and methodologies, helping the organization stay competitive. Efficiently diagnose and resolve issues, minimizing downtime and improving system reliability. Contribute to the strategic direction of the company by aligning technical solutions with business goals. Ensure high standards of code quality, performance, and security, which are essential for maintaining robust and scalable systems. Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days) in a Fidelity office.

Full Stack Engineer (Go, Ansible, Angular, Python)

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Service Desk Specialist to work in Fidelity’s Enterprise Infrastructure Group! The Service Desk Specialist role is to ensure hardware and software functionality for internal end users. As a Service Desk Specialist, you will provide hardware and software support for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer facing associates and those who are in direct support of carrying out our business objectives. In addition to one’s technical acumen, we expect a high attention to detail, outstanding customer service, and one’s ability to build a rapport to optimally elicit essential details from the user. <h3>Responsibilities:</h3> <ul> <li>Record, track, and detail all interactions in the appropriate ticketing tool, as well as identify and raise critical incidents to the next level if needed. </li><li>Diagnose and solve hardware and software issues </li><li>Research issues using available internally available resources </li><li>Approach each interaction with a “Customer Obsessed” mentality </li><li>Evaluate documented resolutions and analyze trends </li><li>Support various types of end users, from software engineers and financial associates, to top executives </li></ul> <h3>Qualifications:</h3> (Required) <ul> <li>High-level customer service and interpersonal skills </li><li>Strong written and verbal communication skills </li><li>Ability to quickly absorb and retain information </li><li>Strong documentation and organizational skills </li><li>Ability to work well on a team in a fast-paced environment </li><li>Ability to type a minimum of 40 wpm </li><li>Working knowledge of computers and networks </li><li>Excellent troubleshooting skills </li></ul> (Preferred) <ul> <li>Associate degree, technical certification, or equivalent work experience is preferred </li><li>Previous experience in a Help Desk Support role is a plus </li><li>Experience supporting Microsoft Windows 7 &amp; 10 </li><li>Experience supporting Microsoft Office 2010 &amp; O365 </li><li>Experience supporting Apple MacOS and Apple mobile products </li><li>Experience with ServiceNow, or other ticketing systems is a plus </li><li>Knowledge of ACD telephony systems </li><li>Experience supporting remote workers in a corporate environment </li></ul> <h3>Additional Considerations</h3> <ul> <li>The initial paid training will be conducted Monday – Friday. The start times of training will vary depending on the candidate’s location. Once training is complete, your shift be adjusted to align with the business need. </li><li>Equipment will be provided </li><li>We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available </li></ul> <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry! We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Help Desk Specialist

Commitment to MissionThis job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.Cultural Beliefs<ul><li>One LSC</li><li>Student Focused</li><li>Own It</li><li>Foster Belonging</li><li>Cultivate Community</li><li>Choose Learning</li></ul>The Chronicle of Higher Education's "Great Colleges to Work For®" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.Lone Star College has been recognized in multiple categories.Campus Marketing StatementLone Star College-System OfficeLone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education. LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.Location address is 5000 Research Forest Drive, The Woodlands, TX 77381.Job DescriptionPURPOSE AND SCOPE:The Senior Associate Vice Chancellor, Customer Experience and Enterprise Technology acts as an integral part of the CIO's leadership team, works closely with other IT and business unit leaders to develop and execute the IT strategies and initiatives. Presents a vision to the broader IT and business units about the benefits and challenges of service delivery solutions and investments. Responsible for all services offered by campuses, client and contract negotiations, system-wide campus purchasing and budgeting and performance by enhancing the alignment between business units and information technology department, and strategic change initiatives enterprise-wide.ESSENTIAL JOB FUNCTIONS:1. Strategic Leadership:o Partner with the CIO to develop and implement a modern IT strategy in alignment with Lone Star College's long-term goals. Lead from a position of customer service and optimal customer experienceo Lead the Customer Experience and Enterprise Technology department, setting goals and objectives that promote operational efficiency and scalabilityo Stay abreast of industry trends, emerging technologies, and best practices to continually improve IT services2.Operational Excellence in IT Services:o Oversee the smooth running of IT operations, focusing on network, infrastructure, technical support, digital experience, service center, and campus services.o Implement best practices and procedures in IT service management to elevate service quality and user experienceo Improve the reliability and efficiency of IT services that directly impact the quality of education and supporting administration operationso Define and report outcome drive metrics (ODM) and/or key performance indicators (KPIs) that drive service level continual improvement and positive customer outcomeso Optimize resource utilization to ensure operational and project goals are met3.Team Leadership:o Mentor and guide IT staff, promoting a culture of excellence, innovation, and ongoing learningo Foster a collaborative and innovative team environment that encourages professional growth and developmento Build relationships and function across the IT organization to partner with other teams such as technical services and campus services teams for optimal customer service4.Project Management:o Provides system-wide executive leadership with projects and plans. This includes but is not limited to providing project management oversight, coordinating multiple IT project timelines with schedules to keep disruptions at a minimum and support the delivery of instruction on campus, IT infrastructure, and operationso Oversee multiple projects, ensuring they are delivered on time, within budget, and on scope while aligning to organizational goalso Develop project plans, timelines, and budgets, and monitor progress against these metricso Identify and mitigate project risks and issues5.Stakeholder Engagement:o Work with system-wide cross-functional leadership teams to design, develop, and integrate IT operations and strategies for processes and procedures, and gain consensus on new technology initiatives, and builds collaborative relationships to move strategies forwardo Build and manage priorities that align IT with stakeholders and governance oversight6.Operational Support and Process Improvement:o Analyze and evaluate existing business processes and workflows to identify opportunities for improvemento Implement process improvements that enhance operational efficiency, data accuracy, and user satisfactiono Develop Service Level Agreements (SLA) with customers. Align SLA's with Key Performance Indicators (KPIs) and ensure team is meeting and evolving for optimal customer experienceso Ensure teams are supporting daily operations and ensuring system performance, response, and team response to customers is met with urgencyo Utilize our system of record (Service Now) for work tracking and completiono Ensure change control procedures are met. Items moved to production are fully designed, tested, move completeness, post change validation, and appropriate Organizational Change Management needs are met to ensure success7.Digital Experience:o Champion the adoption of emerging technologies such as RPA or AI to streamline operations and provide an optimal digital experienceo Encourage a culture of innovation within OTS and lead efforts to identify and automate repetitive tasks, enhancing efficiency and accuracy across OTS operations. Leverage and support authoritative source data consolidation opportunitieso Translate multiple user experiences and transactional layers into powerful simplified experiences leveraging automation toolso Streamline and adopt automation opportunities including emerging technologies8.Compliance and Security:o Ensure OTS organizations comply with relevant regulations, standards, and best practices for data security and privacyo Implement robust security measures to protect OTS from threats and vulnerabilitieso Partner with customer areas such as Finance, Human Resources, and Student Services to automate security provisioning and deprovisioning based on role and/or other attributes. Lead the Identity and Access Management team to establish automated single identity, user attestation, and role managemento Build departmental policies, procedures, guidelines, and knowledge to ensure effective team administration9.Administration:o Develop and manage the budget, ensuring resources are allocated effectively and projects are financially viableo Ensure all board motions and contracts are handled in a timely manner to eliminate any risk of service disruption or project delaysKNOWLEDGE, SKILLS AND ABILITIES:This position requires a person with a comprehensive and broad knowledge of complex information technology systems and infrastructure with a strong customer focus in a higher education environment. This position requires a conscientious professional that is ready and open to change. Key personal/professional attributes include:<ul><li>Customer service driven and a strong end-user orientation</li><li>Excellent verbal and written communications skills</li><li>Specific understanding of recent industry trends and standards</li><li>Sound knowledge of industry best practices and ITIL framework</li><li>Strong work ethic, ready to work extremely hard executing strategic plans</li><li>Self-motivated, positive attitude, mature personality, and team orientated</li><li>Superior organizational skills</li><li>Superior organizational skills and ability to work with all levels of the institution</li><li>Executive sponsorship of large, complex programs and projects</li><li>Staff leadership, management and professional development</li><li>Vendor and Contract Management</li><li>Customer Relationship Management</li><li>Budget Development and Planning</li><li>Strategic and Tactical Planning</li><li>Ability to set the vision for creating an easy single pane of glass for administration and key users for ease of use</li></ul>PHYSICAL ABILITIES:The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as a laptop or small device; or driving an automobile. No special physical demands are required to perform the work.WORK SCHEDULE AND CONDITIONS: <ul><li>Equipment used includes: computer running on a network in a Microsoft Windows environment, phone and other general office equipment</li><li>Interface with internal and external contacts as needed to carry out the functions of the position</li><li>Work is performed in a climate-controlled office with minimal exposure to safety hazards</li><li>May regularly travel to different LSC locations</li><li>May be fully reassigned to other LSC locations if necessary</li><li>May need to work weekends and outside of core business hours if necessary</li></ul>REQUIRED QUALIFICATIONS:<ul><li>Bachelor's degree and at least 10 years of related experience, or an equivalent combination of education and experience</li><li>Experience must include at least 7 years in a director level or higher position, managing 50+ FTE</li><li>Expertise in service desk and campus service process design and management</li></ul>PREFERRED QUALIFICATIONS:<ul><li>Master's degree</li><li>Experience in higher education IT management</li><li>Project Management Professional (PMP) Certification</li><li>Information Technology Infrastructure Library (ITIL) Certification</li><li>Additional years of experience in Information Technology management</li></ul>SalaryHiring salary range is 156,000 - $179,400Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:<ul><li>Length of time (specific months and years) of employment</li><li>If the position was full time or part time</li><li>If the position was paid or unpaid</li><li>Level of degree completed including date earned.</li><li>Unofficial transcript for highest earned degree</li></ul>Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.Benefits Marketing StatementBy joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.Special InstructionsGo to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts. You must limit your file name for any attachment to 40 characters or less.How to ApplyALL APPLICANTS MUST APPLY ONLINE ONLYWe will not accept application material received via fax, email, mail, or hand delivered.Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.More information on the E-Verify program is available at <a href="http://www.dhs.gov/E-Verify" target="_blank">www.dhs.gov/E-Verify</a>.Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

Senior Associate Vice Chancellor, Customer Experience and Enterprise Technology

Commitment to MissionThis job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.Cultural Beliefs<ul><li>One LSC</li><li>Student Focused</li><li>Own It</li><li>Foster Belonging</li><li>Cultivate Community</li><li>Choose Learning</li></ul>The Chronicle of Higher Education's "Great Colleges to Work For®" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.Lone Star College has been recognized in multiple categories.Qualities of ExcellenceAs faculty members of Lone Star College, we strive to create a nation of world citizenry in our students. In that pursuit, we model ways of thinking and being that incorporate diversity, equality, and equity. Our culture, then, requires the possession of transcendent qualities that, while immeasurable, are evident in global citizens. We are compassionate with our students, colleagues, and ourselves. We are innovative in the pursuit of learning. Ultimately, we create a culture where learning thrives, people are safe, and we mirror the qualities of world citizenry.Lone Star College faculty are dedicated to four qualities of excellence:<ul><li>Student Invested</li><li>Content Expert</li><li>Pedagogically Excellent</li><li>Institutionally Dedicated</li></ul>Campus Marketing Statement&nbsp;No job description availableJob DescriptionPURPOSE AND SCOPE:It is the responsibility of the teaching faculty to provide the learning activities and support that will lead to the achievement of the course objectives and contribute to the educational environment of the college and the community. Primary responsibilities are to plan, develop and teach courses within the curriculum in a manner that facilitates student learning.Adjunct faculty are hired in a part-time capacity on a semester-by-semester basis, contingent upon the needs of the System. Lone Star College accepts application material year-round from qualified applicants willing to teach on a part-time basis. Adjunct (part-time) faculty hiring is based on student demand. We offer day, evening, and weekend classes. Classes are offered at various times and locations during the academic year. As a rule, adjunct faculty may teach a maximum of five classes per academic year.ESSENTIAL JOB FUNCTIONS:<ul><li>Teaches Computer Information Technology courses at a variety of times and locations</li><li>Creates engaging lessons that promote student involvement and application of the material.</li><li>Submits required college reports and forms in a timely manner</li><li>Utilizes a course syllabus for each course, following established institutional guidelines</li><li>Meets with and advises students either before or after class or by appointment, electronic communication, or other appropriate methods</li><li>Evaluates students to measure their progress in achieving course objectives and informs students in a timely manner of their progress</li><li>Maintains professional relationships with students, colleagues, and the community</li><li>Attends meetings, trainings, and orientations as required</li><li>Responsible for other reasonable related duties as assigned</li></ul>KNOWLEDGE, SKILLS, AND ABILITIES:<ul><li>Mastery of course content</li><li>Demonstrated leadership skills; Style that emphasizes collaboration, teamwork, and facilitation</li><li>Excellent oral and written communication skills and interpersonal skills</li><li>Ability to appreciate alternative viewpoints; Ability to work effectively with a wide variety of people</li><li>Demonstrates interest in interdisciplinary teaching, service learning, learning technologies, course development, and adult learning methodologies including collaborative learning, learning communities and distance learning</li><li>Commitment to academic excellence, exceptional service and providing a dynamic climate for life-long learning</li><li>Demonstrated ability to develop and implement instructional approaches such as service learning/civic engagement, learning communities, and the effective use of technology</li><li>Ability to use effective strategies to engage students in their learning</li></ul>PHYSICAL ABILITIES:The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.WORK SCHEDULE AND CONDITIONS:<ul><li>Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment, and any specialized equipment standard within the discipline/industry</li><li>Interface with internal and external contacts as needed to carry out the functions of the position</li><li>Work is performed in a climate-controlled classroom and/or lab environment with minimal exposure to safety hazards</li><li>Hours will vary depending on class time; Instructors are required to meet with classes at all scheduled times and be available to students outside of class instruction</li></ul>REQUIRED QUALIFICATIONS:<ul><li>Master's degree in computer science, computer information systems, computer information technology, computer engineering, or computer-based information systems or related field(s).&nbsp;</li><li>Master's degree with 18 graduate hours in a specific area of technology.</li></ul>Salary$53.82 per contact hour.Benefits Marketing StatementBy joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax deferred retirement plan, professional development opportunities and more.Special InstructionsGo to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts. You must limit your file name for any attachment to 40 characters or less.How to ApplyALL APPLICANTS MUST APPLY ONLINE ONLYWe will not accept application material received via fax, email, mail, or hand delivered.Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.More information on the E-Verify program is available at <a href="http://www.dhs.gov/E-Verify" target="_blank">www.dhs.gov/E-Verify</a>.Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

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