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<strong>Full-Stack Developer </strong><br> Fidelity Investments is looking for top full-stack engineer talent that can, via skilled development, drive high user happiness as it relates to the work flow and business process related tools within our product portfolio. This role will play a key part of developing industry standard and best-practice BPMN applications. The role will include a mixture of maintaining a legacy Java platform whilst chipping in to the modernization of the platform applying cloud technologies.<br> <br> This position is based in Salt Lake City, UT.<br> <br> <strong>The Team</strong><br> <br> As part of the Advanced Process Solutions division within Fidelity Investments, you will join a Scrum team of 6-8 very hardworking individuals tasked with re-imagining the next generation of Fidelity’s workflow suite of tools – this team will be passionate about full-stack development efforts per supporting a legacy workflow platform– focused on process, reporting, and analytics that tie into broader platform suite. A mixture of back-end, and data skills with some front-end skills will be required for success in this role.<br> <br> <strong>The Expertise You Have </strong> <ul> <li>Bachelor’s Degree in Computer Science / similar technical field and or equivalent experience </li><li>5-7 years development experience; Java, JavaScript (Angular preferred), NodeJS, TypeScript and Google Go. </li><li>Experience with Restful APIs is a plus </li><li>Ability to write and Performance Tune SQL. </li></ul> <strong>The Skills You Bring </strong> <ul> <li>Experience with Git, Java, Jenkins, Docker, AWS, Python, Shell Scripts </li><li>Excellent communication skills required </li><li>Strong problem resolution skills required </li><li>Ability to work in a team-oriented environment required </li><li>Ability and desire to learn new skills and programming methodologies </li></ul> <strong>The Value You Deliver </strong> <ul> <li>Accountable for consistent delivery of functional software – sprint to sprint, release to release </li><li>Perfection in software development practices and procedures </li><li>Participates in application level architecture </li><li>Develops original and creative technical solutions to ongoing development efforts </li><li>Responsible for QA readiness of software work (end-to-end tests, unit tests, automation) </li><li>Responsible for supporting implementation of moderate-scope projects or major initiatives </li><li>Works on complex assignments and often multiple phases of a project </li><li>Assists in developing departmental technical policies and procedures </li><li>May assist in establishing project plans for projects of moderate scope </li></ul> <strong>Nice to Have Skills</strong> <ul> <li>2+ years with AWS and other cloud-based development methodologies / best-practices </li><li>Experience with enterprise business, financial, BPM, etc. software a major plus </li><li>Experience with Camunda development helpful </li></ul> <br> Company Overview<br> <br> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in crafting and encouraging a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their outstanding perspectives and experiences. For information about working at Fidelity, visit <a href="https://jobs.fidelity.com/?utm_source=fidelitycareers.com&amp;utm_medium=vanity" target="_blank">Fidelitycareers.com</a><br> <br> <em>Fidelity Investments is an equal opportunity employer.</em><br>

Fidelity TalentSource

Full Stack Engineer

<strong>Scrum Masters – Workplace Investing Technology</strong><br> <strong>The Role</strong><br> <br> Come join the Workplace Investing Scrum Master Chapter!<br> <br> As a Scrum Master you blend deep scrum expertise with a passion for mentoring, coaching, and continuous improvement. As part of highly collaborative agile team(s), you will advise on performance against agile values, practices, metrics, and processes to accelerate value delivery. In partnership with the Product Owner, you will maintain a backlog, help to remove impediments, and ensure effective agile events. You will support the team by engaging with all team members and product area leadership to reinforce and embed an agile approach and principles into the day-to-day work. This role often requires coordinating the efforts and releases of multiple systems teams with interdependencies to deliver a seamlessly integrated solution to our customers.<br> <br> <strong>The Expertise and Skills You Bring</strong><br> <br> Here are the key skills and areas of expertise that are critical for success in this role: <ul> <li>Bachelor’s Degree/undergraduate degree/equivalent preferred </li><li>Introductory scrum master certification required; advanced certification preferred </li><li>Substantial experience working with or in agile teams with good understanding of agile practices and tools (Jira, Kanban, Lean), technology, and value delivery for customers </li><li>Working closely with the Product Owner to plan and complete the highest priority work as per the product roadmap through well-executed sprints </li><li>Accelerating overall team performance, efficiency and value delivered by engaging within and across teams to find opportunities to improve agile maturity and metrics, and providing coaching, training, and resources </li><li>Ensuring agile events are planned for and effective (e.g. sprint planning, daily meetings, retrospectives and as appropriate, scrum of scrums) </li><li>Maintaining and updating squad performance metrics (e.g., burn-down charts) and artifacts to ensure accurate and clear feedback to the team members and transparency to other partners </li><li>Organizing and presenting ideas and information logically and concisely to a variety of audiences </li><li>Handling multiple, competing priorities simultaneously </li><li>Coaching and mentoring complex teams </li><li>Participating in a community of practice, providing scrum knowledge to members of your product area and identifying opportunities for continuous improvement within the product area. </li></ul> <br> <strong>The Team</strong><br> <br> The Workplace Investing Scrum Master Chapter is committed to coaching, developing, and empowering Scrum Masters to lead development teams that embrace the agile mindset. We have established a learning culture that amplifies best practices, delivers consistent, predictable, and impactful results, celebrates diversity and inclusion, creates a safe and respectful environment, and provides career guidance and mobility opportunities for Scrum Masters. We build trusted, collaborative relationships with our product and technology partners across Fidelity and embrace customer-focused methodologies that enable innovation and drive valuable product delivery.

Agile Scrum Master

<h3>Full Stack Engineer</h3> <h3><strong>The Role</strong></h3> <p>Are you interested in building modern, cloud-native web applications or integrating best-of-breed SaaS software products to provide the best solution to users? We have an outstanding opportunity for a Senior Full-Stack Software Engineer to be a key member of a team that does both!</p> <p>This position is part of a growing organization of 1000+ engineers passionate about delivering the very best technical solutions, mainly in the cloud, for our Corporate Technology Group. Specifically, this team develops and supports custom applications and the integration of vendor applications to enable Fidelity’s Legal Department.</p> <ul> <li>We have a passion for technology! We love fixing and solving sophisticated problems using all means of technology at our disposal. </li><li>We enjoy working in teams. We love to collaborate, share and grow knowledge. </li><li>We like open communication and people who are self-motivated, can take initiative, and can make decisions with a bias toward action. </li></ul> <h3>The <strong>Expertise</strong> We are Looking For</h3> <h3>You must have:</h3> <ul> <li>A Bachelor’s degree in Computer Science, Engineering or Advanced Mathematics or equivalent work experience </li><li>6-9+ years of proven experience with Java development, could have REST-based services experience </li><li>3+ years of hands-on experience with crafting solutions that involve integrating various SaaS products and building cloud native, web-based applications (AWS preferred) </li><li>2+ years of experience with Angular, HTML, CSS, JavaScript/Typescript </li></ul> <h3>You should have:</h3> <ul> <li>Experience with DevOps/Continuous Integration and Continuous Delivery (Jenkins Core, Git, Artifactory and Jira, or equivalents) and Automation Tools/Frameworks including Unit, Component, Functional, Performance, and Security testing </li><li>Experience deploying with Docker and Kubernetes (EKS preferred) </li><li>Experience working with an RDBMS such as Oracle (Amazon RDS preferred) </li><li>Experience in Agile methodologies or iterative development processes </li></ul> <h3>You could have:</h3> <ul> <li>Experience with Low Code Application Platforms like PowerApps, OutSystems, etc. </li><li>Experience with ETL/Data Flow technologies, e.g., Apache Nifi, MuleSoft </li><li>Experience with Enterprise Document Management solutions, e.g. Nuxeo, Documentum </li></ul> <h3>The <strong>Skills</strong> You Bring</h3> <ul> <li>You are a quick learner and open to learning new tools and developing with the latest technologies/ frameworks. </li><li>You have strong oral and written communication skills and the ability to work optimally with engineers, product managers and business partners. </li><li>You have a full grasp of the software development process including analysis, design, coding, system and user testing, problem resolution and planning </li><li>You are able to apply robust critical thinking and analytical skills to diagnose issues and resolve problems </li></ul> <h3>The <strong>Value</strong> You Deliver</h3> <ul> <li>Actively participating in solution design discussions with product owners, top engineers and architects </li><li>Building quality code that adheres to sound design and architecture patterns and engineering excellence standards </li><li>Using Test Driven Development or Behavior Driven Development practices and crafting robust unit test cases to deliver high quality products </li><li>Willing to provide support during U.S. business hours and participate in 24x7 on-call support on a rotational basis </li></ul> <h3><strong>Company Overview</strong></h3> <p>At Fidelity, we are focused on making our financial expertise universally accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.</p>

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Investment Analytics Solutions Specialist to work in Fidelity’s Advanced Technologies for Investment Management Group in Boston, MA, Jersey City NJ, or Merrimack NH. <h3><strong>Role</strong></h3> Fidelity is looking for an upbeat and innovative candidate who brings investment, quantitative, and data science skills for research and development of AI/ML methods to advise investment decision support solutions. The candidate must be curious, creative, and agile in learning and applying investment concepts. <h3><strong>The Team</strong></h3> Fidelity Enterprise Services’ Advanced Technologies for Investment Management (ATIM) team contributes to the vitality and growth of the organization by transforming breakthrough technologies into practical capabilities for Fidelity’s internal and external investment clients! The Team promotes company-wide collaboration while delivering Artificial Intelligence enabled portfolio level perspectives to investment managers and client service colleagues. <h3><strong>The Expertise You Have</strong></h3> <ul> <li>Strong client engagement skills with portfolio managers, financial advisors and/or brokerage platform product managers </li><li>Strong business communications skills for crafting and delivering compelling presentations </li><li>Fundamental understanding of financial markets to articulate complex investment insights </li><li>Ability to manage projects across multiple engagements, driving adoption of investment decision support products/services </li><li>Graduate degree or equivalent experience in mathematical finance, financial engineering or related fields </li><li>Academic training/work experience in the investment field </li><li>Curiosity about and experience with machine learning, optimization, data science and related fields </li><li>Proven development of investment management algorithms (Python or R preferred) </li><li>Proven experience designing/implementing machine learning models applying parallel computing techniques (experience with PySpark highly preferred) </li><li>Proficiency with advanced SQL, Python </li></ul> <h3><strong>The Skills You Bring</strong></h3> <ul> <li>Passion for financial markets, products, and processes </li><li>Knowledge of applied statistical models (e.g., time series analysis, regression, classification, dimension reduction) </li><li>Confidence in evaluating practical problems using various mathematical techniques </li><li>Experience with advanced techniques for evaluating large datasets </li><li>Meticulous attention to detail </li><li>Comfortable engaging in healthy debate and challenge </li><li>A fast learner and a phenomenal teammate </li></ul> <h3><strong>The Value You Deliver</strong></h3> <ul> <li>Advancing the research and development of AI/ML methods for innovative and differentiated investment management digital solutions </li><li>Creating custom solutions to help clients evaluate and achieve investment objectives </li><li>Effective partnering across Fidelity’s technology, investment management, and client servicing teams </li></ul> <strong>Please see the below pay rate range for the work location of Jersey City and Boston, MA only</strong>: $75.00-100.00 per hour. <h3><strong>Dynamic Working</strong></h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Investment Analytics Solutions Specialist

<h3><strong>Front End Engineer</strong></h3> <p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Front End Engineer to work in Merrimack, NH!</p> <h3><strong>The Role</strong></h3> <p>Are you interested in serving the needs of millions of customers by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions? We're looking for product-aware engineers who are passionate, inquisitive, and responsible individuals to help us on our mission to deliver the best omni channel experience to our customers. As a developer, you will help us build a user experience and the underlying platforms needed to support our digital presence. You’ll craft, own, build and support features at every stage of the software development lifecycle for a world class web experience.</p> <h3><strong>The Expertise and Skills You Bring</strong></h3> <ul> <li>5+ years of software development experience </li><li>Proven experience with Angular 14, RxJS, Redux/NgRx and TypeScript </li><li>Expertise an hands on experience with test automation tools and frameworks e.g. Cypress, Playwright, Jest and Storybook </li><li>Familiarity with developing features for our web experiences using Angular and Microservices in NodeJS/NestJS/GraphQL. </li><li>Critical problem-solving skills </li><li>Passionate and opinionated about writing clean, testable, readable, and easily maintainable code with a test-first development approach </li><li>You embrace customer-first mentality and enjoy developing user-friendly web applications that solve real life problems </li><li>Working with our product team to ensure we are building the right features based on scope and customer value </li><li>Contributing back to the team by developing solutions that help improve developer efficiency or sharing knowledge about new techniques and technologies </li><li>Ability to triage, complete root cause analysis, and be decisive under pressure </li><li>Ability to creatively tackle new, exciting problems in a dynamic environment </li><li>Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationships </li><li>Positive relationship building, interpersonal and influencing skills </li><li>Technical acuity and engineering mentality </li><li>Experience working with CI/CD pipelines and driving automation </li></ul> <h3><strong>The Team</strong></h3> <p>Our teams build and contribute to Fidelity Investments digital presence. Our chapter comprises of people that work on a wide range of applications like Fidelity.com. Your ideas will improve our products as well as develop your skills, learn new technologies and languages, and continue to learn. We're looking for highly motivated individuals who work well in a collaborative, iterative, mission critical, and fast-paced environment.</p> <h3><strong>Dynamic Working </strong></h3> <p>At Fidelity TalentSource, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we call “Dynamic Working.” Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.</p>

Front End Engineer - Testing Experience required (MMK*)

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Java Full Stack Engineer Merrimack, NH! <br> <br> <strong>The Role </strong><br> Do you have a passion for developing software using cutting edge frameworks? Then this may be the job for you, Fidelity Brokerage Technology is looking for a Senior Java Full Stack Software Engineer who has experience developing Angular UI applications and is capable of full stack Java development for the Fixed Income, FX and Syndicate suite of applications. <br> <br> <strong>The Expertise and Skills You Bring </strong> <ul> <li>Bachelor’s degree in Computer Science or equivalent. </li><li>10+ years of experience developing multi-tier distributed application preferred. </li><li>Demonstrated expertise developing and testing accessible and responsive UI applications using Angular, NgRx, and TypeScript </li><li>Expert level knowledge of REST API development using Java, Spring and Spring Boot technologies. </li><li>Demonstrated expertise MQ /Kafka technology to develop and support data ingestion services </li><li>Familiarity using financial messaging protocols like FIX. </li><li>Experience using AWS cloud technologies is a plus. </li><li>Familiarity with GIT workflow for code check-ins and review </li><li>Experience with devops/deployment tools and techniques like Jenkins, Concourse, Docker etc. </li><li>Strong software experience in developing and a proven track record of delivering full-stack cloud-based applications. </li><li>Demonstrated expertise in various relational and non-relational database technologies (Ideally Oracle/Redis/Aerospike/Dynamo DB DB) </li><li>You are comfortable working in an Agile software delivery environment, with exposure to continuous integration and continuous delivery tools. </li><li>You have a passion for clean, maintainable code and are always looking to improve your engineering skills in fast-paced, ambiguous environments. </li><li>Learning, adapting, and embracing new concepts &amp; technologies quickly and implementing them successfully. </li><li>Understanding of fundamental design principles for building a modular and scalable platform. </li><li>You build positive relationships with other team members and have excellent verbal and written communication. </li><li>Good communication skills, problem solving skills, and a highly professional attitude are essential for this role. </li></ul> <p><strong>The Team </strong><br> Fixed Income, FX and Syndicate team is committed to providing innovative solutions in the financial domain. As a Senior Java Full Stack Engineer you will be applying your strong software development and test automation skills to design, develop, test, deploy, maintain and improve Fidelity customer-facing software solutions.</p>

Senior Full Stack Engineer

<p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Product Manager to work in FCAT (Fidelity Center for Applied Technology) in Jersey City, NJ or Westlake, TX!</p> <h3>The purpose of this role</h3> <p>As Product Manager – FCAT, you will be part of the Fidelity Center for Applied Technologies (FCAT) team that focuses on coming up with innovative solutions in the financial services domain aimed at driving enhanced value for our end customers.</p> <h3>The Expertise You Have</h3> <ul> <li>Working experience and strong domain knowledge in one or more of the following business functions - Capital Markets, Asset Management, Brokerage Functions and Trading </li><li>Broad business knowledge of Fidelity’s diverse offerings across Personal Investing, Workplace Services and Fidelity Institutional and other businesses </li><li>Strong knowledge of Order Management, Trade Processing, Fractional Trading, Regulatory Reporting </li><li>Expertise in business research and product management including data analysis, requirement gathering and use case development </li><li>Demonstrated ability to translate business vision into defined and prioritized stories for the team backlog </li><li>Experience with Jira or similar Agile backlog management tool preferred </li><li>Ability to think broadly – while the focus may be on a specific product line – you possess the ability to think of the customer’s total relationship with Fidelity </li><li>Maturity to work across business units and senior leaders to evolve roadmaps and prioritization of product features </li><li>Demonstrated dedication to multi-functional collaboration in Agile, client-centric, dynamic environment with a true passion for “test and learn” </li></ul> <h3><strong>The Value You Deliver</strong></h3> <ul> <li>Ability to manage a set of enterprise initiatives including traditional Brokerage services &amp; Crypto Trading </li><li>Managing expectations with multi-functional and enterprise leadership teams – including business research, finance, legal and technology. </li><li>Delivery responsibility of various initiatives within Green Meadows Order Management </li><li>Cross BU collaboration at Senior levels – Product Area leader level </li><li>Ability to synthesize requirements and business needs into platform features </li><li>Assist team with prioritizing features, backlog and oversight of the JIRA board </li><li>Staying close to the customer, and understanding customer needs </li><li>Synthesizing complex data from multiple, disparate sources and present analysis, relevant insights and themes in a simple/clear way </li><li>Having a strong affinity for business analysis, secondary research, and operational improvement work </li></ul> <h3><strong>The Skills You Bring</strong></h3> <p><strong>Your ability to deliver customer value and business results on the squad by:</strong></p> <ul> <li>Complete end-to-end product management </li><li>Experience and Insights into financial products, their setup, attributes, lifecycle and customer base </li><li>Proven experience with analysis, agile project management </li><li>Cross-product area understanding of brokerage and crypto domains </li><li>Pulling information together across a diverse set of individuals and teams, and articulating the full story across multiple streams of work </li><li>Positive relationship, communications, and presentation skills </li><li>Motivated individual with ability to think, work, multi-task, influence, act independently, and maintains a positive can-do attitude </li></ul> <h3><strong>Your knowledge as an authority in the following areas:</strong></h3> <ul> <li>Application of Financial Services, Brokerage Operations &amp; Trade Processing to address client’s needs, wants and preferences </li><li>Strong knowledge of Order management &amp; Regulatory Reporting </li><li>Business insight, along with your strategic and analytical skills that allows you to make decisions and build stories based on both hard and soft data </li><li>Active participation in defining requirements and writing stories to help inform product strategy, enhancements, and process improvements </li><li>Experience working in Agile environment and with Agile methodology </li></ul> <h3><strong>Your ability to identify client needs and wants by:</strong></h3> <ul> <li>Participating in the prioritization of the team work (in partnership with Technology leaders&amp; Business operations leaders) to deliver customer value based on an understanding of business subject matter areas and client needs </li><li>Possessing solid skills in JIRA, Word, PowerPoint, and Excel. </li></ul> <p>Please see the below pay rate range for the work location of<strong> <em>Jersey City, NJ only</em></strong>: $65.00-90.00 per hour. </p> <p><strong><em>Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.</em></strong></p>

Product Manager

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Scrum Master to work in Fidelity’s Workplace Investing (WI) business unit.<br> <strong>Come join the Workplace Investing Scrum Master Chapter!</strong><br> As a Scrum Master you blend deep scrum expertise with a passion for mentoring and coaching, and constant improvement. As part of a highly collaborative squad you will advise, mentor, coach, and train on performance against agile values, practices, and processes to accelerate squad value delivery. In partnership with the squad leader, you will maintain a backlog, help to remove impediments, and facilitate agile ceremonies such as the daily stand up, sprint planning, backlog refinement and retrospectives. You will have responsibility for release management coordination and participate in scaling ceremonies and activities as you manage interdependencies across squads and product areas. You will examine and drive team performance through metrics and find opportunities for the squad to fully realize the benefits of working in an agile structure. You will support the squad by engaging with all team members and product area leadership to reinforce and embed an agile approach and principles into the day-to-day work. This role often requires coordinating the efforts of multiple systems teams to deliver a seamlessly integrated solution to our customers. <ul> <li>Working collaboratively with Workplace Investing product partners and chapter leaders to enable delivery of the squad's mission through well-executed sprints. </li><li>Accelerating overall squad performance, efficiency and value delivered by engaging within and across squads to find opportunities to improve agile maturity and metrics, and providing coaching, training, and resources. </li><li>Maintaining and updating squad performance metrics (e.g., burn-down charts) and artifacts to ensure accurate and clear feedback to the squad members and transparency to other partners. </li><li>Managing, coordinating coordination for, and participating in agile events (e.g., backlog prioritization, sprint planning, daily meetings, retrospectives and as appropriate, scrum of scrum masters) </li><li>Supporting adoption, and consistent use of enabling tools (e.g., Jira, Mural, MS Teams) </li><li>Organizing and presenting ideas and information logically and concisely to a variety of audiences, including both technical and non-technical individuals </li><li>Collaborating closely with the squad leader to plan and execute on the highest priority work as per the product roadmap. </li><li>Managing multiple, competing priorities simultaneously </li><li>Coaching and mentoring complex squads, regardless of size. </li><li>Participating in a community of practice and providing scrum knowledge to members of your product area and identifying opportunities for continuous improvement within the product area. </li></ul> <br> <strong>The Expertise and Skills You Bring</strong> <ul> <li>You are a proven change agent capable of coaching agile practices to teams and individuals from across distinct functions, experiences, and geographies as they work through new and unfamiliar situations. </li><li>You are an effective facilitator and can brainstorm with the team to generate solutions that address challenges and roadblocks to accelerating value delivery. </li><li>You are intellectually curious and enthusiastic about learning new skills, and model a culture of continuous learning, mentoring, and coaching. </li></ul> <strong>The Team</strong><br> You will support one or more cross-functional WI Technology squads while aligned to the WI Scrum Master Chapter. Our mission as a Chapter is to coach, develop, and empower each other to lead development teams that embrace the Agile mindset while providing career guidance and mobility opportunities for Scrum Masters. We are establishing a learning culture that amplifies best practices, delivers consistent, predictable, and impactful results, celebrates diversity and inclusion, and creates a safe, fun, and respectful environment. As leaders who serve, we are building a trusted, collaborative relationship with our partners across Fidelity and embrace customer-focused methodologies that enable innovation and drive product delivery.<br> <strong>Dynamic Working</strong><br> Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.<br> Your success and growth are important to us, so you will want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.<br> <strong>Company Overview</strong><br> <br> <br> At Fidelity, we are focused on making our financial expertise universally accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our <strong>diverse and inclusive</strong> workplace where we <strong>respect and value</strong> our associate for their unique perspectives and experiences. For information about working at Fidelity, visit <strong>FidelityCareers.com</strong>.

<br> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Service Desk Specialist to work in Fidelity’s Enterprise Infrastructure Group!<br> The Service Desk Specialist role is to ensure hardware and software functionality for internal end users. As a Service Desk Specialist, you will provide hardware and software support for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer facing associates and those who are in direct support of carrying out our business objectives. In addition to one’s technical acumen, we expect a high attention to detail, outstanding customer service, and one’s ability to build a rapport to optimally elicit essential details from the user. <h3>Responsibilities:</h3> <ul> <li>Record, track, and detail all interactions in the appropriate ticketing tool, as well as identify and raise critical incidents to the next level if needed. </li><li>Diagnose and solve hardware and software issues </li><li>Research issues using available internally available resources </li><li>Approach each interaction with a “Customer Obsessed” mentality </li><li>Evaluate documented resolutions and analyze trends </li><li>Support various types of end users, from software engineers and financial associates, to top executives </li></ul> <h3>Qualifications:</h3> (Required) <ul> <li>High-level customer service and interpersonal skills </li><li>Strong written and verbal communication skills </li><li>Ability to quickly absorb and retain information </li><li>Strong documentation and organizational skills </li><li>Ability to work well on a team in a fast-paced environment </li><li>Ability to type a minimum of 40 wpm </li><li>Working knowledge of computers and networks </li><li>Excellent troubleshooting skills </li></ul> (Preferred) <ul> <li>Associate degree, technical certification, or equivalent work experience is preferred </li><li>Previous experience in a Help Desk Support role is a plus </li><li>Experience supporting Microsoft Windows 7 &amp; 10 </li><li>Experience supporting Microsoft Office 2010 &amp; O365 </li><li>Experience supporting Apple MacOS and Apple mobile products </li><li>Experience with ServiceNow, or other ticketing systems is a plus </li><li>Knowledge of ACD telephony systems </li><li>Experience supporting remote workers in a corporate environment </li></ul> <h3>Additional Considerations</h3> <ul> <li>The initial paid training will be conducted Monday – Friday. The start times of training will vary depending on the candidate’s location. Once training is complete, your shift be adjusted to align with the business need. </li><li>Equipment will be provided </li><li>We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available </li></ul> <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry! We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.<br> For information about working at Fidelity TalentSource, visit FTSJobs.com. <h3><strong>Information about Fidelity Investments</strong></h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.<br> Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Service Desk Specialist

<strong>Delivery Consultant</strong><br> <strong>The Role</strong><br> As a Workplace Investing (WI) Delivery Consultant, you blend a passion for delivering value to customers with an emphasis on continuous improvement within the WI Delivery System. You will do this through coaching, supporting, and guiding leaders to optimize their approach to product development. You will act as a change agent, facilitator, and product lifecycle subject matter expert creating a solid foundation for achievement of business goals. <br> <strong>Key Responsibilities Include</strong> <ul> <li>Coach and support WI leaders as they continue to evolve their understanding of how to maximize effectiveness of the WI Delivery System across their areas of accountability. </li><li>Look holistically across the system, bring together critical partners, and establish routines to foster outcome-centered collaborative ways of working. </li><li>Assess existing delivery systems to identify gaps, inefficiencies and areas for improvement and guide those responsible to implementing changes. </li><li>Streamline workflows and delivery processes to ensure speed, accuracy and reliability. </li><li>Evaluate and recommend delivery-related tools . </li><li>Identify and improve metrics to measure effectiveness of the delivery system. </li><li>Work with Program Managers, operations teams and other stakeholders to align the delivery system with business goals. </li><li>Stay updated with industry trends, technologies and best practices in delivery systems and logistics. </li><li>Drive innovation and propose new methods to optimize product delivery operations. </li></ul> <br> The <strong>Expertise and Skills You Bring</strong> <ul> <li>8+ years of experience in delivery system design, process improvement, or operations </li><li>Expertise in the product management lifecycle </li><li>Knowledge of process improvement methodologies and Scaled Delivery Frameworks (Lean, Agile, Six Sigma, Scrum@Scale, SAFe, LeSS, etc.) </li><li>Track record of successfully championing adoption and consistent use of delivery practices, tools and data for strategic planning, prioritization, and managing the work (e.g., Jira Align, Jira, Miro, Power BI, etc.) </li><li>Proven strategic, analytical, and problem-solving skills </li><li>Experience coaching and mentoring leaders at various levels </li><li>Take a continuous improvement approach </li><li>Ability to be flexible in approach and share innovative and creative thinking as you mentor leaders through solving problems to deliver increased value </li><li>Approach work with curiosity and model a culture of continuous learning, mentoring </li><li>Financial services experience preferred </li></ul> <br> <strong> The Team</strong><br> The Delivery Enablement office supports the Workplace Investing (WI) business unit through maximizing the effectiveness and efficiency of the WI Delivery System. We do this through utilizing a standard delivery model that enables common language, consistency of practice, and adoption to change. Our office includes delivery consultants, executive coaches, and change management leads and supports programs and products and services within WI and Fidelity Healthcare group.<br> Company Overview<br> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.<br> Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

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