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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.The&nbsp;Global Advertising and Brand Management (GABM)&nbsp;team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. OnBrand – American Express’ In-House Creative agency – sits within GABM. Our ambition is to “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business, powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.The Director of Creative Strategy will play a pivotal role in driving creative innovation for our in-house agency. This leader will uncover actionable insights, define creative territories, and craft strategies that enable American Express to connect meaningfully with Card Members and prospects. They will lead a team of creative strategists to deliver strategic work that fuels cutting-edge digital campaigns and connected customer experiences, specifically across American Express consumer products, benefits, and services.The ideal candidate will bring a relentless curiosity for creative, cultural, and digital trends, along with a drive to uncover opportunities in emerging platforms. They will have the unique ability to analyze and transform data and insights into actionable creative briefs that lead to best-in-class creative solutions for our marketing partners. Responsibilities:<ul><li>Oversee, manage, and resource a dedicated team of (4) full-time creative strategists, fostering their growth and success.</li><li>Lead the development and execution of innovative digital, channel, and content strategies across platforms and customer touchpoints, including 360 campaigns, social, video, and emerging technologies.</li><li>Translate business priorities into clear, actionable briefs that inspire impactful work</li><li>Partner with fellow Creative Strategy Director in B2B to establish team vision, best practices, and scalable processes</li><li>Collaborate with inter-agency teams (Account, PM, Creative) to ensure excellence throughout the project lifecycle</li><li>Build strong relationships and trust with product and marketing partners, influencing long-term marketing roadmaps.</li><li>Work with enterprise insights team to harness customer research, competitive analysis, category trends, and consumer behavior to guide strategy development</li><li>Partner with enterprise digital teams across analytics, SEO, and marketing platforms to design seamless, connected digital customer journeys</li><li>Confidently present and advocate for clear creative visions and strategies to internal and external stakeholders, including senior leadership</li></ul>Qualifications:<ul><li>10+ years of experience at a full-service digital creative agency (or equivalent).</li><li>4+ years of experience directly managing a team and leading creative strategy for complex, multi-channel marketing campaigns.</li><li>Skilled at leading and inspiring cross-functional teams, cultivating collaboration, and encouraging courageous creativity.</li><li>Proven track record of strategic leadership in digital creative strategy, with expertise in leveraging technology, platforms, and emerging trends</li><li>Exceptional communication and presentation skills, capable of simplifying and articulating complex concepts and strategies</li><li>Ability to excel in dynamic environment, leading many concurrent projects across teams</li><li>Understanding of data analysis, SEO, and content management systems enabling connected customer journeys</li><li>Advanced proficiency using Microsoft tools, especially PowerPoint and Excel.</li></ul>Requirements<ul><li>Case studies/portfolio demonstrating ability to lead development of effective creative strategies leveraged across platforms, channels, and customer touchpoints</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

American Express

Director of Creative Strategy

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies, large corporations and many of the biggest companies in the world. The American Express Global Commercial Services (GCS) business unit is the global leader in providing payments solutions for Small, Medium and Large businesses. GCS partners with corporate clients to help them manage travel expenses and make purchases through&nbsp;proprietary payment solutions and expense management tools.&nbsp;If you are ready for more than just a job, are not afraid of embracing challenges and setting and exceeding big goals,&nbsp;American Express invites you to share your resume to be considered for future opportunities on our newly created Enterprise Sales team.The Director of Enterprise Sales will be responsible for acquiring new-to-franchise T&amp;E and supplier payment business across our large and most strategic customers in US markets within our Global Commercial Services (GCS) division.&nbsp;Key responsibilities include:•&nbsp;&nbsp;&nbsp;&nbsp;Drive New Sales from prospective clients with annual revenue of +$1B in primary and secondary markets •&nbsp;&nbsp;&nbsp;&nbsp;Partner with sales leaders across various sales and account management segments to implement multi-market payment solutions. •&nbsp;&nbsp;&nbsp;&nbsp;Lead strategic selling in alignment with compliance and internal partner business requirements. •&nbsp;&nbsp;&nbsp;&nbsp;Develop and execute a growth strategy, adapting plans and priorities to address resource/operational requirements. •&nbsp;&nbsp;&nbsp;&nbsp;Achieve New Sales CV Targets •&nbsp;&nbsp;&nbsp;&nbsp;Execute a transactional sales cycle •&nbsp;&nbsp;&nbsp;&nbsp;Sell core and supplier payments American Express solutions •&nbsp;&nbsp;&nbsp;&nbsp;Spend significant time identifying opportunities, ensuring set-up/ card issuing, and managing expansion signings through the first 19 months of Booked Charge VolumeMinimum Qualifications:•&nbsp;&nbsp;&nbsp;&nbsp;Advanced analytical skills to bring concepts to life through data •&nbsp;&nbsp;&nbsp;&nbsp;Proven track record in Fintech and/or B2B sales negotiations, leadership and closing skills with Fortune 1000 companies •&nbsp;&nbsp;&nbsp;&nbsp;Hunter mentality •&nbsp;&nbsp;&nbsp;&nbsp;Proven track record in sales negotiations, leadership and closing skills with Fortune 1000 companies •&nbsp;&nbsp;&nbsp;&nbsp;Strong understanding of complexities, nuances, and opportunities in payments industry across a variety of global markets •&nbsp;&nbsp;&nbsp;&nbsp;Thorough knowledge of successful consultative selling techniques within Procurement, Treasury and Finance related to supply payments.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Extensive experience with complex sales planning and execution •&nbsp;&nbsp;&nbsp;&nbsp;Strong financial acumen •&nbsp;&nbsp;&nbsp;&nbsp;Leverages lead sources to identify opportunities and proactively schedule warm account review appointments with prospects •&nbsp;&nbsp;&nbsp;&nbsp;Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/ or services •&nbsp;&nbsp;&nbsp;&nbsp;Exceptional thought leadership, strategic thinking skills and project management aptitude •&nbsp;&nbsp;&nbsp;&nbsp;Outstanding presentation and negotiation skills and ability to interface and influence at the most senior levels •&nbsp;&nbsp;&nbsp;&nbsp;Strong collaboration and leadership skills •&nbsp;&nbsp;&nbsp;&nbsp;Ability to travel as required •&nbsp;&nbsp;&nbsp;&nbsp;Must be able to work in a virtual environment •&nbsp;&nbsp;&nbsp; This role is posted as Midwest (Candidates Must Reside in Illinois, Wisconsin, or Minnesota)•&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s Degree or MBA preferred &nbsp;Salary Range: $132,750.00 to $243,500.00 annually + sales incentive + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Enterprise Sales Team (Virtual - IL/WI/MN)

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.This team member will be an integral member of the CA&amp;C team supporting the American Express Global Merchant &amp; Network Services (GMNS) division. GMNS is responsible for&nbsp;relationships with Amex-accepting merchants, as well as third party payment providers, strategic bank and fintech partners, and the company’s globally integrated payments network.This role is responsible for driving external communications and counseling key business executives, leading new and creative opportunities to drive news about GMNS initiatives, directing, and owning external communications strategies, and managing issues to protect and enhance the American Express brand. This role specifically focuses on externally communicating the value of American Express Merchant Membership, and how American Express supports Merchants of all sizes, across industries, and in the U.S. as well as key regions across the globe. This includes leading product, partnership, and capabilities announcements in support of Amex Merchants, as well as research and thought leadership on payments trends and challenges that are relevant for Merchants and Amex partners that work with Merchants.The director will serve as a company spokesperson and work alongside GMNS executives and their teams. This role will report to the U.S.-based Vice President, Corporate Affairs and Communications overseeing the GMNS communications strategy; and will collaborate closely with colleagues that support internal colleague communications, marketing, client management, and partnerships.How will you make an impact in this role?<ul><li>Support the business goals of GMNS by creating and driving compelling communications programs and campaigns, with a particular focus on articulating the value American Express provides to Merchants.</li><li>Identify story ideas and creative campaign opportunities and write clear, compelling messaging tailored for specific audiences, announcements, and channels.</li><li>Create and execute influencer campaigns on Amex and third-party social media channels, spotlighting business owners and their stories.</li><li>Counsel GMNS executives and support their external communications needs, including preparations for press interviews, speaking engagements, and social media.</li><li>Collaborate closely with internal colleagues and industry groups to assess and prepare for public engagements at conferences and events, and to include relevant GMNS messaging in Amex-wide announcements.</li><li>Develop strong relationships with press and industry stakeholders to promote GMNS advancements and executive perspectives. Stay on top of emerging media trends and opportunities to reach relevant audiences.</li><li>Support issues preparedness and management with senior oversight, drafting reactive messaging, making recommendations on communications strategy, and fielding media queries.</li><li>Monitor competitor and industry-level activities, including advancements in payments and small business trends, contextualizing news to senior business leaders as relevant.</li><li>Lead and compile weekly, monthly, and quarterly reporting documents to showcase communications results and highlights to key stakeholders across the business.</li><li>Collaborate with colleagues globally to ensure alignment of GMNS communications activities across the business.</li><li>Ensure outcomes and results aligned with the GMNS business strategy, with the ability to pivot and problem-solve to fill gaps and new areas of opportunity.</li><li>Work independently, being able to move projects forward and escalate as needed, while creating the roadmap to execute projects thoroughly and deliver strong results.</li><li>Manage projects end-to-end with high quality and professionalism, including gathering input and approvals across key stakeholders.</li><li>Be a strong mentor and people leader, overseeing the work of a communications manager.</li><li>Demonstrate strong, decisive judgment to protect and promote the American Express brand.</li></ul>Minimum Qualifications:<ul><li>7-15 years of public relations experience, with established ability to influence and counsel internal and external stakeholders while managing multiple priorities in a deadline-driven work environment.</li><li>Strong strategic and creative thinking with proven experience leading winning communications strategies and plans.</li><li>Proven ability to lead communications strategies across a mix of channels (earned, social, owned, paid), with an eye on the evolving media and digital landscape.</li><li>Significant experience counseling top executives with a high level of professionalism, driving their external and internal communications needs while also mitigating risk appropriately.</li><li>Understand what makes a story, and the necessary storytelling elements to drive earned media coverage; includes superior written, verbal and media relations skills, with media relations results.</li><li>Familiarity with brand reputation and crisis comms/issues management, including scenario planning, reactive message development, media relations, and monitoring.</li><li>Proven ability to quickly learn and absorb complex and technical subjects and translate material into comprehensive and easy-to-understand communications messages.</li><li>Meticulous attention to detail, organization, and project management, with a proactive approach and a focus on owning and leading projects to achieve strong results.</li><li>Be a strong self-starter, with the ability to handle multiple priorities in a fast-paced work environment; ability to work both independently and as an adaptable team player; ability to think independently, quickly, and apply good judgment.</li><li>Ability to adhere to policies and deadlines, and deal with confidential information without exception.</li></ul>Preferred Qualifications:<ul><li>Business-savvy communications expert with meaningful experience in payments, finance, technology, business-to-business, fintech, or other relevant industry.</li><li>Collaborative and empathetic people leader, focused on developing talent.</li><li>Creativity in developing and managing stories with national, local, and trade press.</li><li>Proven experience in managing PR agencies and/or teams; agency experience a plus.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.&nbsp;

Director - Communications, Global Merchant & Network Services

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. &nbsp;The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.AmericanExpress.com&nbsp;is a critical digital channel for customers to enroll in American Express products, take advantage of the benefits of membership, stay in touch with the company and self-service through a multitude of products and applications.The experiences we provide through the MYCA Web application play a key differentiating role for increasing the customer satisfaction, deepening the customer engagement and grow the revenue for the company. Our mission is to be essential in our customers’ digital lives by providing value, convenience, and delight.You will be part of the Global Web Engineering team whose mission is to be essential in our Customers’ digital lives by providing value, convenience, and delight wherever they are. Your primary responsibilities will be to lead a team of engineers building awesome digital web products used by tens of millions of American Express Customers worldwide. You should enjoy solving complex technical problems and have experience creating modern, scalable, customer-facing web applications. A strong product mindset to influence and drive the product roadmap and excellent delivery are key attributes for this role. You will work in a fast-paced environment with the stability of working for a Fortune 100 company.We’re looking for a Director – Software Engineering to lead our global web engineering teams, influence the future of our web platform, deliver impactful customer-facing capabilities, and guide talented engineers building applications used by tens of millions of users worldwide. This leader will bring an exceptional blend of strong people leadership and deep engineering expertise.Key Responsibilities:<ul><li>Work with a team of highly talented web engineers to build and deliver the web roadmap.</li><li>Lead, mentor, and grow multiple engineering teams (both co-located and remote) focused on building high-scale, high-performance web applications.</li><li>Drive a culture of continuous learning, improvement, and evolving ways of working to strengthen engineering capabilities, platforms, and team growth.</li><li>Collaborate with stakeholders across Product, Design, Business, and Technology to drive change required for product execution.</li><li>Establish strong working relationships with Product Owners and technical teams across the organization.</li><li>Hire, retain, and mentor engineers while promoting strong engineering culture and best practices.</li><li>Conduct performance assessments, provide feedback, and maintain a consistent feedback loop with engineering teams.</li><li>Communicate complex technical concepts to both technical and non-technical audiences; be a compelling and influential storyteller.</li><li>Drive roadmap execution and strategic direction within your area of responsibility.</li><li>Use engineering metrics to drive quality, predictability, and continuous improvement.</li><li>Ensure alignment of architecture, standards, tools, and delivery methods across engineering and architecture teams.</li><li>Provide thought leadership around engineering best practices and emerging technology trends.</li><li>Act as a change agent, challenging the status quo and driving improvements to how teams build and deliver software.</li></ul><h4>Qualifications:</h4><h4>Required:</h4><ul><li>Bachelor’s degree in Computer Science, Engineering, or related technical field.</li><li>10+ years of experience building customer-facing software products at scale.</li><li>5+ years of direct people management experience leading engineering teams.</li><li>5+ years of hands-on experience building customer-facing web applications using modern web frameworks and technologies, including React, Redux, Flux, Angular, Node.js, GraphQL, REST APIs, Java, Couchbase, MongoDB, Akamai, Adobe Experience Manager, Adobe Analytics, Google Analytics, and cloud platforms such as GCP or AWS.</li><li>Proven success engineering and deploying large-scale web products in an agile product development environment.</li></ul><h4>Technical Expertise:</h4><ul><li>Strong hands-on proficiency with JavaScript, Java, and modern web frameworks (e.g., React, Angular, Vue).</li><li>Experience designing and implementing scalable APIs consumed by web and mobile clients.</li><li>Deep understanding of high-availability, high-performance, and scalable web architectures.</li><li>Ability to dive into technical details, make informed trade-offs, and guide architectural decisions.</li><li>Demonstrated technical competencies including: – Web architecture &amp; system design – Modern JavaScript frameworks – Microservices and API gateway patterns – Observability, data orchestration, and backend performance tuning – CI/CD pipelines (GitHub Actions, Jenkins, CircleCI, etc.) – Cloud infrastructure (AWS, GCP, or Azure) – Automation frameworks and testing strategies (unit, integration, E2E) – Performance and reliability engineering</li></ul><h4>Leadership Skills:</h4><ul><li>Excellent communication skills with the ability to work effectively across engineering, product, design, and business teams.</li><li>Strong ability to influence, align stakeholders, and drive clarity in complex delivery environments.</li><li>Ability to build strong working relationship with product, business, design and technical teams across various organization.</li><li>Demonstrated experience coaching, mentoring, and developing technical professionals.</li><li>Ability to lead engineering teams and negotiate or influence across organizational boundaries.</li><li>Proven ability to inspire and motivate engineers at all levels.</li><li>Ability to shape solutions that meet broader portfolio needs.</li><li>Demonstrated ability to quickly learn, adopt, and champion new technologies.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Software Engineering - Global Web Engineering - USCDT

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Network &amp; Acquirer Solutions (NAS) team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing &amp; Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.The Network Product &amp; Enablement team with NAS is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies.About the RoleThe Director, Debit Product Management &amp; Delivery, will lead the development and commercialization of American Express’s Debit acquiring capabilities — from concept through deployment. This role will ensure new Debit products and features are designed, built, and launched to meet customer, partner, and business needs.Reporting to the Vice President, Debit U.S. Program and Go-To-Market, this leader will oversee the full delivery from defining requirements to driving development across Network, Acquiring, and technology teams to ensure seamless execution.Key Responsibilities<ul><li>Lead Product Development: Manage the roadmap for U.S. Debit acquiring capabilities, from ideation through market launch, ensuring delivery of high-quality, compliant, and market-ready solutions.</li><li>Delivery Leadership: Oversee day-to-day execution across technology and business workstreams; ensure timelines, budgets, and deliverables are met.</li><li>Stakeholder Collaboration: Partner closely with Network, Risk, Operations, and Go-To-Market teams to ensure readiness and alignment across 30+ workstreams and multiple enterprise functions.</li><li>Operational Excellence: Embed processes, controls, and governance frameworks to ensure scalable, sustainable delivery.</li><li>Partner Integration: Manage interactions with network and acquiring partners, driving solution design, testing, and deployment readiness.</li><li>Team Leadership: Build, lead, and develop a team of product managers and delivery experts to achieve strategic and operational objectives.</li></ul>Minimum Qualifications<ul><li>5+ years of product management, program delivery, or acquiring experience</li><li>Proven experience leading cross-functional delivery programs with multiple stakeholders and dependencies</li><li>Deep understanding of U.S. Debit routing, processing, and acquiring infrastructure</li><li>Strong project management discipline, with ability to deliver complex initiatives on time and within scope</li><li>Excellent communication and problem-solving skills, with ability to navigate ambiguity and influence outcomes</li><li>Bachelor’s degree or equivalent experience required; advanced degree preferred</li><li>Strongly Preferred: U.S. Debit acquiring experience</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director, Debit Product Management & Delivery

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.About Network &amp; Acquiring SolutionsAs part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.About the RoleThe role of Director, Enterprise Payments Product Management is an exciting opportunity for a talented product leader to define the product strategy and roadmap to deliver a best-in-class enterprise payment service for American Express. The incumbent will be a central member of the Enterprise Payments COE that is tasked with driving an enterprise critical multi-year Multi-Rail Payments program established to (1) accelerate the development of our enterprise payment services and (2) redesign the operating model surrounding it to drive excellence in payment execution. This role will help to reshape and transform how payment products are built and delivered at American Express. The Director, Enterprise Payments Product Management will collaborate closely with Business, Delivery, and Technology to define the product vision and roadmap for Enterprise Payments. This role will lead our Pay Amex product team focused on the US market needs at a time of significant investment. The leader will build and develop a strong and high performing product team to modernize our core services improving customer outcomes, operations outcomes, and risk and control outcomes.Key Responsibilities:<ul><li>Lead, mentor, and develop a team of product managers, ensuring they have the necessary skills and knowledge to succeed.</li><li>Develop and articulate a clear product vision and strategy for Bill Payment that aligns with the Enterprise’ overarching goals</li><li>Identify, evaluate, and concisely communicate rationale for initiatives that drive experience improvements, cost efficiency, and risk reduction in Bill Payment</li><li>Guide the team in creating and maintaining product roadmaps, ensuring alignment with business objectives and customer needs.</li><li>Oversee the team’s market research efforts to stay informed about industry trends, customer needs, and competitive landscape.</li><li>Foster a culture of innovation and continuous improvement within the product management team.</li><li>Ensure the team utilizes data-driven insights to identify market opportunities and guide product decisions.</li><li>Lead key commercial engagements supporting AXP to deliver new product partnerships</li><li>Collaborate with product development leader and team to build a roadmap for all payment experiences underpinned by an aligned capability strategy (Development team led)</li><li>Identify and prioritize payments-related experience improvement initiatives / features</li><li>Support investment planning and partner engagement across LOBs to consolidate a well-rounded set of priorities and rationalized prioritization for them</li></ul>Requirements/Qualifications:<ul><li>Vision: Ability to see the big picture and develop long-term plans that align with business objectives.</li><li>Product sense: Capable of making data-driven decisions quickly and effectively.</li><li>Data driven: Comfortable taking calculated risks and making tough choices when necessary.</li><li>Payment’s expertise: Passion for payments and the advancement in technologies driving innovation in the payment’s ecosystem. Knowledge of Bill Pay capabilities and/or A2A money movement (ACH, wires, RTP, etc.) a plus.</li><li>Passion for results: Passion to drive execution and deliver results in a dynamic and highly matrixed environment.</li><li>Product experience: Demonstrated ability to lead and manage a Product organization driving large, complex, and transformational initiatives.</li><li>Analytical mindset: High-intellectual curiosity and strong analytical and critical thinking skills with experience in complex problem solving and strategic thought leadership.</li><li>Highly collaborative: Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives.</li><li>Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.</li><li>Operate Autonomously: Takes initiatives from concept to Development. Able to prioritize in ambiguous situations.</li><li>Proactive: Always striving to deliver great products. Proactive, self-driven, curious, loves learning.</li><li>Flexibility/Adaptability: Accepting of changing priorities and conditions; copes effectively with complexity and change.</li><li>Persistence: Follows through on items without being managed. Resourceful, has grit, and a positive “can do” attitude. </li><li>Leadership: Sound interpersonal skills and proven ability to navigate in a cross-functional setup. </li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director, Enterprise Payments Product Management

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Merchant &amp; Network Services (GMNS) Business Unit acquires and maintains relationships with millions of merchants who welcome American Express-branded cards. The Global Client Group (GCG) in Global Merchant &amp; Network Services serves American Express’ largest and most complex global merchants across retail, online and travel-related industries representing over $300B+ of charge volume.&nbsp;Our vision is to be the partner of choice to drive global commerce.&nbsp;Our mission is to drive revenue growth through premium value, service excellence, and high-touch customer engagement.How will you make an impact in this role?This newly created Director of Business Operations role is responsible for strengthening how the Global Client Group (GCG) delivers for its customers by driving operational discipline, effective risk management, and strong control execution across our global organization.&nbsp;This leader will partner closely with Client Managers (CLMs), GCG leadership, and enterprise stakeholders to ensure processes and controls are well designed, clearly understood, and consistently executed - supporting reliable, high-quality outcomes for American Express and our merchant customers.&nbsp;This role is critical to improving our risk and control function and offers meaningful visibility, closer partnership with senior leadership, and the opportunity to materially improve how the business operates. The Director will be successful by leveraging a strong risk skillset, superior stakeholder engagement abilities, and a passion for supporting a global organization through critical changes.&nbsp;Key Responsibilities Include:<ul><li>Manage day to day business operations and risk execution for GCG, serving as a central point of accountability for how operational risk, controls, and core processes are managed and delivered.</li><li>Embed operational and control rigor into how GCG serves its customers, ensuring risks are identified early, issues are addressed decisively, and customer experience is protected.</li><li>Partner closely with Client Managers to understand business and customer needs, translating those insights into practical process and control enhancements, and working with CLMs to implement changes.&nbsp;</li><li>Drive consistency and uplift across GCG processes and controls, leading the design, implementation, and adoption of improved standards, procedures, and operating practices.&nbsp;</li><li>Monitor, analyze, and drive resolution of Operational Risk Events (OREs), finding, and issues, identifying root causes, surfacing trends, removing roadblocks, and ensuring timely closure.</li><li>Represent GCG in Guardian and enterprise risk initiatives, orchestrating inputs, managing follow-ups, and ensuring outcomes are delivered.</li><li>Analyze risk performance and operational data to surface emerging risks, highlight areas of concern, and provide clear, actionable insights to senior leaders.&nbsp;</li><li>Support governance forums and risk committees by raising key issues, informing discussions, and tracking actions through to completion</li><li>Contribute to longer -term operational and automation solutions by defining business requirements for product roadmaps and ensuring new capabilities improve control effectiveness and execution quality.</li><li>Own and lead execution across multiple, cross-functional initiatives, holding team accountable for delivery and ensuring operational and control changes move from design through implementation across GCG.&nbsp;</li></ul>Minimum Qualifications:<ul><li>5-7+ years of experience in business operations, operational risk, control management, audit, or related roles.</li><li>Strong understanding of the operational risk management lifecycle.</li><li>Experience in designing and implementing processes and controls in partnership with business teams.</li><li>Proven ability to influence stakeholders across business, technology, and risk functions.</li><li>Track record of driving delivery across multiple initiatives in complex environments.&nbsp;</li><li>Strong analytical and problem-solving skills, with sound judgement.&nbsp;</li><li>Clear, concise communicator - comfortable operating with senior stakeholders.</li><li>Hands-on leadership style with high accountability and follow through.&nbsp;</li><li>Bachelor's Degree required.&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>\Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director-Business Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Consumer New Product Development team is responsible for leading large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch. This role will have high visibility and broad exposure to many critical areas of the US Consumer business.Key Responsibilities:<ul><li>Lead large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch</li><li>Digital product owner for products and processes which span the card product portfolio</li><li>Critical participant in concept development, feasibility assessment, and end-to-end customer experience design</li><li>Understand business objectives and customer needs and identify creative ways to leverage capabilities and develop new solutions to meet those needs</li><li>Lead Consumer-wide strategic initiatives to drive business results, improve customer experiences, reduce operational risk and increase agility in product development</li><li>Partner with technology and platform teams on modernization and migration efforts to enhance customer experiences with a focus on flawless delivery of the customer promise</li></ul>Required Skills/Qualifications:<ul><li>Self-starter with track record of excelling in a fast-paced environment and simultaneously driving multiple initiatives</li><li>Track record of leading and developing talent, passionate about people leadership</li><li>Demonstrated ability to drive implementation of multiple, complex, high priority initiatives simultaneously</li><li>Comfort with technology, product lifecycle and scaled agile delivery</li><li>Skilled at understanding business and customer needs and translating into tech requirements</li><li>Keen understanding of the regulatory environment; desire to build controlled processes and mitigate risk</li><li>Comfort with technology, product lifecycle and scaled agile delivery</li><li>Ability to understand and clearly communicate the details of complex processes and regulatory requirements</li><li>Excellent understanding of lending and card business drivers; ability to interpret financial information to identify opportunities and develop business strategies</li><li>Excellent relationship with Tech, Platform and Product teams, ability to influence and partner for mutually beneficial solutions</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director-Digital Product, Product Development

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Loyalty &amp; Benefits Platform team is part of the Enterprise Platforms – combining product and engineering skillsets into a single organization to improve speed to market and increase the value of the products and services for American Express’ customers.  &nbsp;Our team enables many of the key product features used by our Cardmembers every&nbsp;day;&nbsp;such as earning &amp; redeeming their points, accessing lounges &amp; receiving the benefits from elite hotel and airline guest status. &nbsp;We power new product features as well as existing ones, building highly configurable core capabilities as it relates to account attributes, customer enrollment, offer &amp; program set-up, qualification, tracking, redemption, fulfillment, channel &amp; partner integrations of various Loyalty &amp; Benefits products for our customers. &nbsp;Key Responsibilities:&nbsp;The Director of Digital Product Management will support the development, evolution, and transformation of the Global Loyalty &amp; Benefits data platform, enabling scalable data products and capabilities across loyalty, offers, benefits, and rewards. This role will lead teams responsible for data publishing, curation, and lifecycle management on the enterprise Big Data platform (LUMI), while supporting business users and downstream systems through reliable, governed, and consumable data. Additionally, this Director is accountable for enabling financial reporting integrations, business controls, data governance, and the adoption of advanced analytics and AI-driven use cases across the Loyalty ecosystem.The incumbent and his/her team&nbsp;are responsible for:&nbsp;<ul><li>Defines data product outcomes with clearly articulated metrics and targets aligned to the Global Loyalty &amp; Benefits product portfolio vision, enterprise data strategy, and organizational outcomes.</li><li>Owns the data product roadmap for Loyalty &amp; Benefits, including data publishing, maintenance, and transformation on the LUMI platform.</li><li>Enables reliable and compliant data delivery to Financial Reporting Systems to support accounting, reconciliation, regulatory, and audit requirements.</li><li>Partners with business, analytics, and technology teams to support data consumers through self-service access, documentation, and data quality transparency.</li><li>Drives the development of data capabilities that enable loyalty control, detection, and prevention use cases, in partnership with Risk, Fraud, and Compliance teams.</li><li>Leads the adoption of AI and advanced analytics within the data domain, ensuring data products are AI-ready and support intelligent insights, anomaly detection, automation, and personalization use cases.</li><li>Understands and applies emerging data, analytics, and AI trends and industry best practices into the data product roadmap and delivery approach.</li><li>Communicates and builds consensus across Product, Platform, Technology, Finance, Risk, Analytics, and Reporting teams to deliver data capabilities that balance value, risk, and delivery constraints.</li><li>Leads product managers and associate product managers to translate the data product roadmap into well-defined epics and features with clear acceptance criteria.</li><li>Facilitates strong collaboration and alignment across cross-functional teams including engineering, architecture, analytics, data science, and operations.</li><li>Establishes and maintains strong partnerships with Product Management, Architecture, and Engineering to ensure scalable, resilient, and reusable data platform capabilities.</li><li>Proactively identifies and mitigates risks related to data quality, controls, compliance, and delivery timelines.</li><li>Actively participates in resourcing and capacity planning to ensure organizational agility and timely delivery of strategic initiatives.</li><li>Collaborates closely with Product Owners, Technical Product Owners, Business partners, Compliance, Legal, GCO, Finance, MR CoE, and Reporting teams to ensure aligned execution and governance.</li></ul>Minimum Qualifications:<ul><li>A good balance of technical knowledge and business acumen with a proven&nbsp;track record&nbsp;of driving innovation and business metrics with a customer-first mindset.&nbsp;</li><li>A strong balance of data, technology, and business acumen, with a proven&nbsp;track record&nbsp;of delivering scalable data platforms and measurable business outcomes using a customer-first mindset.&nbsp;</li><li>Extensive experience in digital product management, data products, or platform leadership, with&nbsp;demonstrated&nbsp;ability to define strategy, prioritize roadmaps, and deliver results through cross-functional teams.&nbsp;</li><li>Deep understanding of big data platforms, data publishing, governance, and analytics, with the ability to translate complex technical concepts into business value.&nbsp;</li><li>Experience enabling financial reporting, controls, risk, and compliance through data products in a regulated environment.&nbsp;</li><li>Familiarity with AI, advanced analytics, and data-driven use cases, including supporting responsible AI adoption and intelligent insights across business domains.&nbsp;</li><li>Strategic thinker with strong customer and stakeholder focus, able to balance long-term vision with near-term execution.&nbsp;</li><li>Assertive, collaborative leader with the ability to influence across Product, Platform, Technology, Finance, Risk, Analytics, and executive stakeholders.&nbsp;</li><li>Demonstrated&nbsp;ability to manage ambiguity, meet strict deadlines, and thrive in a complex, fast-paced, global, and matrixed environment.&nbsp;</li><li>Strong&nbsp;people&nbsp;leadership skills, including experience leading and developing high-performing teams across multiple time zones.&nbsp;</li><li>Strong analytical, written, and verbal communication skills, with the ability to clearly articulate strategy, risks, and outcomes to senior leadership.&nbsp;</li><li>Bachelor’s degree in Business&nbsp;or a technical field such as Computer Science, Mathematics, or Engineering;&nbsp;Master’s degree in Business&nbsp;or a related field is highly preferred.&nbsp;</li><li>Time-zone flexibility&nbsp;required.&nbsp;</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director-Digital Product Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences.The EDAI organization also incorporates technology Research &amp; Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.The Director of Data Concern Reporting &amp; Management will lead a team responsible for executing and enhancing the firm’s enterprise-wide data issue and data concern management framework. Reporting to the Vice President, this role will focus on the effective identification, documentation, remediation, and reporting of data-related issues and concerns across the organization. The Director will ensure alignment with policies and enterprise risk standards while fostering cross-functional collaboration and driving operational excellence.&nbsp;Key responsibilities include: &nbsp;<ul><li>Lead a team responsible for the day-to-day operations of the data concern management program, ensuring adherence to established standards, procedures, and SLAs.&nbsp;</li><li>Oversee the identification, documentation, and root cause analysis of data concerns across the data lifecycle.&nbsp;</li><li>Manage and maintain a detailed taxonomy of data concerns, ensuring appropriate mapping to risk categories and data lifecycle stages.&nbsp;</li><li>Monitor the status and resolution of data incidents, ensuring effective remediation actions and timely closure in coordination with accountable stakeholders.&nbsp;</li><li>Partner with business unit data offices, risk, compliance, and audit teams to support transparent issue tracking and resolution.&nbsp;</li><li>Contribute to the definition and refinement of key performance indicators (KPIs), key risk indicators (KRIs), and reporting metrics across data management activities.&nbsp;</li><li>Support the automation and enhancement of incident reporting through use of BI tools such as Tableau, Power BI, or similar platforms.&nbsp;</li><li>Review and challenge the quality and completeness of corrective action plans for high-risk data incidents.&nbsp;</li><li>Produce reports, dashboards, and insights for senior Risk Committees, on data concern trends and root causes using data visualization and analytics tools.</li><li>Collaborate with business partners to identify and document root cause / impact of KRIs/KPIs.</li><li>Coach and develop team members, foster a high-performance culture and ensure professional growth within the team.&nbsp;</li></ul>Qualifications:&nbsp;<ul><li>Minimum of 10+ years of experience in data governance, data management, incident management, risk management, data reporting analysis or a related function, preferably within the financial services industry.</li><li>Demonstrated expertise in operationalizing incident management programs or similar risk functions.&nbsp;</li><li>Working knowledge of data governance and compliance frameworks, including their application to large, complex organizations.&nbsp;</li><li>Experience with tools such as ServiceNow, Tableau, Power BI, Alteryx, or equivalent required.&nbsp;</li><li>Strong analytical skills and attention to detail, with a demonstrated ability to manage multiple concurrent priorities.&nbsp;</li><li>Proven experience leading high-performing teams and driving results through collaboration and accountability.&nbsp;</li><li>Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at multiple levels.&nbsp;</li><li>Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience.&nbsp;</li><li>The ability to bring structure to ambiguity and thrive in an unstructured, fast paced dynamic environment.&nbsp;</li></ul>GuardianSalary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

349 Leadership / Executive Board Jobs