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<h2>Help Desk Technician</h2>Location: Asheboro, NCApplication Deadline: Open until filledDepartment: EngineeringReports to: Manager of Information TechnologyAre you the go-to person for tech support among your friends and coworkers? Do you love solving problems, helping others, and staying on top of the latest technology trends? If so, Randolph Electric Membership Corporation (REMC) invites you to bring your expertise to our team as a Help Desk Technician.At REMC, you will not just be fixing computers. You will be supporting the critical systems that keep our community-powered Cooperative running smoothly. This is your opportunity to join a mission-driven organization that values innovation, teamwork, and service.<h4>What You Will Do</h4><ul><li>Provide technical support for hardware, software, and network systems</li><li>Support Microsoft 365, Windows PCs, iOS devices, MFA, and related platforms</li><li>Respond to support requests via Teams, email, phone, or in-person with professionalism and clarity</li><li>Install, configure, and update software and applications</li><li>Document technical solutions and contribute to IT best practices</li><li>Continuously learn and adapt to new technologies</li><li>Work both independently and as part of a collaborative IT team</li></ul><h2>What You Bring</h2><ul><li>An Associate's or Bachelor's degree in a computer-related field is preferred, but relevant experience and training will be considered</li><li>Four or more years of hands-on experience in information technology is strongly preferred</li><li>Strong knowledge of Microsoft server and client operating systems and common business applications</li><li>Excellent communication skills and a collaborative, service-oriented mindset</li><li>The ability to manage multiple tasks while maintaining attention to detail</li></ul><h2>Preferred Qualifications</h2><ul><li>Certifications such as A+, Network+, or MCP</li><li>Familiarity with password management tools and IT security best practices</li><li>A passion for problem-solving and helping users feel more confident with technology</li></ul><h2>Why REMC?</h2>Randolph Electric Membership Corporation is more than just a utility provider. We are a values-driven organization committed to service, innovation, and community. Our employees enjoy a stable work environment, supportive leadership, and opportunities for professional development. We believe in taking care of our people so they can take care of our members. At REMC, your work matters-and so do you.<h2>Requirements</h2><ul><li>Valid North Carolina driver's license</li><li>CPR and First Aid Certification or willingness to obtain</li><li>Some travel required, primarily within a 200-mile radius</li></ul><h2>Apply Now</h2>Apply now at <a href="http://www.randolphemc.com/careers" target="_blank">www.randolphemc.com/careers</a> and click "Apply"Equal Opportunity Employer, including disability/vets. &nbsp;All job offers are contingent upon successful completion of a background check, credit check (if applicable), and drug screening. By applying, you consent to these pre-employment screenings, which are conducted in compliance with applicable laws and may affect your eligibility for employment. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. <a href="https://randolphemc.applicantpro.com/jobs/3806989-334633.html" target="_blank">https://randolphemc.applicantpro.com/jobs/3806989-334633.html</a>

Help Desk Technician

Position Title: Lease Analyst, Regional Accounts Location: Charlotte, NC Full Time/Part Time: Full time | Full time | Full time Req ID: R304-2025 Description: ****Unless specifically contracted, resumes from recruiting agencies are not being accepted for this position.****** The Lease Analyst, Regional Collections provides critical analytical and operational support to the Accounts Receivable Specialist team. This role focuses on complex account reconciliations and resolution of high-impact issues, including billing discrepancies and lease-related matters. While not responsible for a tenant portfolio, the Analyst is tenant-facing as needed and plays a key role in ensuring data accuracy and supporting collections efforts.Key Responsibilities:<ul><li>Support Accounts Receivable Specialists by analyzing tenant accounts and identifying discrepancies or issues requiring resolution.</li><li>Perform detailed reconciliations of tenant ledgers, including adjustments related to rent commencement and historical transactions.</li><li>Assist in resolving complex account issues in coordination with internal departments, including billing and lease compliance matters.</li><li>Communicate directly with tenants, as required, to support resolution of account issues and ensure clarity on billing matters.</li><li>Maintain accurate pursuit notes, status flags, and documentation in MRI to support collection efforts.</li><li>Provide data and insights for A/R performance reporting and assist in preparing materials for internal meetings.</li><li>Collaborate with Legal, Leasing, Property Management, and Accounting teams to ensure tenant account accuracy and consistency.</li><li>Contribute to process improvement initiatives and support implementation of system enhancements.</li></ul>Qualifications:<ul><li>Bachelor’s degree in Business, Accounting, Real Estate, or related field.</li><li>3–5 years of experience in accounts receivable, collections, or real estate operations with a focus on analysis, reconciliation, and issue resolution.</li><li>Familiarity with lease terms, billing processes, and financial systems.</li><li>Experience with MRI and Salesforce preferred.</li></ul>Skills:<ul><li>Strong analytical and problem-solving skills.</li><li>High attention to detail and accuracy in financial data.</li><li>Effective communication and collaboration skills.</li><li>Ability to manage multiple tasks and meet deadlines in a fast-paced environment.</li><li>Proficiency in Excel and financial reporting tools.</li><li>Supportive and team-oriented mindset.</li><li>Comfortable in a tenant-facing role when needed.</li><li>Analytical and team-oriented approach </li><li>Act in the company's best interest</li></ul>** Kimco Realty is an Equal Opportunity Employer – Veteran/Disability ** About Us: Kimco's mission is to create destinations for everyday living that inspire a sense of community and deliver value to our many stakeholders. Kimco Realty® (NYSE: KIM) is a real estate investment trust (REIT) and leading owner and operator of high-quality, open-air, grocery-anchored shopping centers and mixed-use properties in the United States. The company’s portfolio is strategically concentrated in the first-ring suburbs of the top major metropolitan markets, including high-barrier-to-entry coastal markets and Sun Belt cities. Its tenant mix is focused on essential, necessity-based goods and services that drive multiple shopping trips per week. Publicly traded on the NYSE since 1991 and included in the S&amp;P 500 Index, the company has specialized in shopping center ownership, management, acquisitions, and value-enhancing redevelopment activities for more than 65 years. With a proven commitment to corporate responsibility, Kimco Realty is a recognized industry leader in this area. As of June 30, 2025, the company owned interests in 566 U.S. shopping centers and mixed-use assets comprising 101 million square feet of gross leasable space. PI275727419

Kimco Realty Corporation

Lease Analyst, Regional Accounts

Company Description Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future. Job Description The overall duty of the Pilot Engineer is to conduct pilot performance testing of process technologies at water and wastewater treatment plants across the United States. The pilot testing is conducted to simulate full scale plant performance and demonstrate the capabilities of the technology. Pilot Engineers are responsible for setting up the pilot units, optimizing the system, analyzing samples, conducting presentations of the system, introducing and providing training of the system to plant operators, breaking down the unit, managing and interpreting all data collected, and submitting a technical report. ESSENTIAL DUTIES AND RESPONSIBILITIES: <ul><li>Maintains all equipment and pilot trailers, including a spare parts</li><li>Develops a plan of action for each pilot study by working with the Pilot Group Manager, Process Group, and Regional Sales Manager</li><li>Coordinate all pilot related activities for assigned study</li><li>Conducts pilot studies as set forth in pilot protocol</li><li>Conducts tours of pilot equipment and introduces the process to plant personnel</li><li>Collects, analyzes and evaluates pilot performance data</li><li>Generates reports detailing procedures, results and conclusions of study</li><li>Manages and interprets all data acquired and operating conditions of a study and communicates results effectively to employees</li><li>Develops relationships between client and the company</li><li>Submits expense reports in a timely manner</li><li>Requires approximately 75-80% travel within the US</li></ul> Qualifications <ul><li>Bachelor's degree required in a preferred field of Environmental, Chemical, Mechanical or Electrical Engineering, or Environmental Science, Chemistry, or Biology</li><li>0-2 years of previous related experience to include relevant internships and part time work</li><li>Mechanically inclined with a willingness to learn new skills</li><li>Google Sheets and Docs experience a plus</li><li>Laboratory analysis experience preferred but not required</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Entry Level Pilot Engineer

Company Description Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future. Job Description This position is responsible for reviewing and coordinating responses to bidding documents, customer purchase orders, and negotiating commercial terms consistent with our company's standard terms of sales and purchase, with the support of the Corporate Legal Department and Senior Management. Responsibilities for this position will include (but not be limited to): <ul><li>Reviews bid and contract documents, confidentiality agreements, purchase orders and other legal documents to identify commercial and legal issues.</li><li>Coordinates review of documents with Legal and Finance groups as required.</li><li>Prepares summary of Comments and Clarifications for inclusion in bid responses.</li><li>Negotiates commercial terms and conditions with customers and suppliers, both verbally and in writing.</li><li>Works with selling and purchasing personnel to facilitate up-front specifications of terms and conditions.</li><li>Secures bid and performance bond documents and certificates of insurance as needed.</li><li>Monitoring and obtaining bond releases at the end of the required period.</li><li>Certificate of insurance updates and distributions.</li><li>Assist and coordinate with legal and project management on collection matters with letters and payment bond claims.</li><li>Ensures proper record retention for all legal documents and agreements according to applicable requirements.</li></ul> Qualifications Qualifications: <ul><li>2+ years of contract administration experience</li><li>Bachelor's degree in Business, Law or a related field preferred</li><li>Strong attention to detail</li><li>Excellent organizational skills</li><li>Basic understanding of contract terms and legal terminology</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Associate Contracts Administrator

Company Description Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future. Job Description <ul><li>Directs all aspects of execution including engineering, procurement, project controls, construction and start-up.</li><li>Corresponds directly with the client on process, scope, and equipment to further the project.</li><li>Communicates project resources, deliverables, and goals/objectives to project team.</li><li>Manages and plans resources pertaining to a project.</li><li>Consults with management on key decisions affecting budget, scope, and schedule.</li><li>Maintains a good relationship with the customer, engineer, subcontractors, and vendors.</li><li>Negotiate with suppliers and customers through Procurement and Sales.</li><li>Delegates tasks in line with project needs and deadlines.</li><li>Provides monthly reports covering status, cost vs. budget, percentage complete, etc.</li><li>Communicates a working understanding of design, construction, and/ or operations of technologies/project offerings.</li><li>Evaluates internal and external contracts and interpret language.</li><li>Responsible for preparing all internal costing, tax, legal, and risk assessment documentation and obtain approvals.</li></ul> Qualifications EDUCATION <ul><li>5+ years of experience is required for this position in the field of project engineering and management. </li><li>A Bachelor's Degree in a technical field such as: Civil Engineering, Chemical Engineering, Engineering and/or Science degree.</li><li>Project Management Professional (PMP) certification is highly desired.</li></ul> SKILLS, KNOWLEDGE and EXPERIENCE <ul><li>Must have excellent written communication skills as the employee will be required to communicate through letters, internal memoranda, published works, written reports and proposals.</li></ul><ul><li>The successful candidate will have experience assigning work to others. </li><li>Must plan projects on a regular basis. This entails not only planning one's own work, but scheduling the work of other project team members. Will have responsibility for the ultimate success or failure of a project and therefore must plan accordingly to assure a timely and cost effective finish.</li></ul> ESSENTIAL COMPETENCIES/BEHAVIORS <ul><li>Assignments are received by the employee with timeframes, results expected, and standard procedures already known. The employee must use independent judgment at times to make sure the project stays on pace in regards to schedule, quality, and budget.</li><li>In order to make decisions and solve problems the successful candidate will have to analyze and examine varying types of information including project progress from others on the project team, the employee's own findings, and data from the worksite. </li><li>Duties for this position vary from the common to the uncommon. Common tasks are often completed by following proven processes and procedures. Uncommon tasks may require the employee to use methods that are outside of the standard technique or to contact a supervisor for assistance. </li><li>Decisions made have the ability to affect company-wide operations and therefore must be made soundly and correctly. Failure to do so could have drastic financial and legal ramifications for the company.</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Project Manager

Company Description Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future. Job Description This position is responsible for providing excellent customer service, coordinating direct orders from stock and orders from suppliers, and maintaining an efficient organized warehouse operation. The person in this position must be able to with limited guidance coordinate and expedite order fulfillment via collaboration between order entry our warehouse personnel and external suppliers. They must be able to receive items at the warehouse, relabel and organize stock items, maintain accuracy of inventory, and assist with the generation of various KPI and financial reports. Additionally the person in this position must have some exposure and knowledge of warehouse operations and/or Veolia processes and procedures. This position does require critical decision making and the ability to lead initiatives within their area of expertise. Job Duties <ul><li>Receive, unload and place incoming inventory items appropriately</li><li>Assists in physical inventory count (cycle count) and reconciles inventory daily</li><li>Handle returns, exchanges, and refunds with care, following company policies while ensuring customer satisfaction.</li><li>Aquapart Creation</li><li>Assist with order tracking and proactively resolve any issues related to order fulfillment, ensuring a seamless customer experience.</li><li>Collaborate with the sales and warehouse teams to ensure smooth order processing and timely delivery.</li><li>Coordination with Suppliers</li><li>Respond to suppliers inquiries via phone, email, and chat in a timely, professional, and friendly manner</li><li>Arranging Shipping from Supplier to Customer when applicable</li><li>Customs: Import</li><li>Monitoring shipments and coordinating with customs, carriers, and vendors to ensure timely delivery</li><li>Preparing, reviewing, and submitting documents related to import and export activities</li><li>MRP Report</li><li>Generates Reports regarding trends in inventory utilization</li><li>Compiles, verifies, and reports periodic statistical information to management regarding trends in customer escalations as related to inventory</li><li>Financial Reporting Month End</li><li>Abide by all company Safety and Policy Standards</li></ul> Qualifications <ul><li>High School Diploma</li><li>3-5 years experience</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Logistics Coordinator

Company Description Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future. Job Description Veolia Water Technologies, Inc. (VWT) is currently seeking a Principal Engineer located in our Cary, NC office. <ul><li>Have thorough understanding of physico chemical processes in drinking water and wastewater treatment</li><li>Technical Lead for multiple product lines providing assistance/guidance to other Engineers</li><li>Provides review for design and technical risk evaluation for multiple product lines</li><li>Go to for Process and Field Service challenges/questions</li><li>Capable to provide group training on physico chemical processes</li><li>Generate Pilot protocols and review pilot and plant data for specific products</li><li>Assess all elements of process performance testing and obligations, generate technical risk assessments for complex project tenders; assist Sales Dept in quantifying how technical risk could impact commercial risk. Demonstrate a high level understanding of how the upstream and downstream unit operations and treatment systems could impact process performance.</li><li>Work independently to generate detailed proposals, design memos, process descriptions, comprehensive cost benefit assessments, accurately estimate chemical and energy consumption to produce detailed O&amp;M cost estimates used for 20-year NPV evaluations.</li><li>Act as lead engineer on project-specific calls with Owner, Engineer, Contractor; demonstrate ability to describe process details with high level of understanding including expertise on key process equipment, ancillary equipment, control functionality, instrumentation, sequence of operations, commissioning task sequence and details, equipment startup and checkout history, how fabricated components are integrated into the system.</li><li>Act as lead design engineer on calls with Owner and Engineer for proposal and tender phase discussions. Must be intimately familiar with the performance history of similar Veolia technology/processes in the U.S. and internationally.</li><li>Capable of complex process troubleshooting (including ability to assess and confirm correct process control logic); demonstrate an advanced ability to assess process performance based on field and lab data, should demonstrate ability to judge reliability of data; pinpoint areas where optimization is required (including upstream unit operations); identify data that is lacking; make clear corrective action recommendations to operations staff.</li></ul> Qualifications <ul><li>B.S. or M.S. in Engineering discipline;</li><li>12+ years experience</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Principal Engineer

Company Description Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future. Job Description The Hybrid Water Treatment Technical Application Engineer will lead and manage multiple projects throughout the sales cycle, providing technical support to the regional sales team from lead qualification to contract signature and handoff to Project Management execution. This role involves developing project solutions, coordinating bid and proposal documents, assisting with product development and marketing and assisting commercial strategy development for specific products. This position is suited for individuals with some experience who are looking to deepen their expertise and take on more responsibility. Job Description: <ul><li>Coordinate tasks delegation and completion, among various internal departments and sales departments in response to customer requests. Complete tasks autonomously as needed.</li><li>Help develop project solutions and winning strategies for ongoing projects.</li><li>Lead bid preparation and help develop and manage proposal documentation</li><li>Prioritize tasks, personally and within internal departments, relating to project needs and required response times.</li><li>Complete preliminary process designs, using tools and models provided by BU, and generate P&amp;IDs with minimal oversight</li><li>Calculate project pricing, including working with vendors to ensure equipment meets project guidelines</li><li>Review technical specifications and provide necessary clarifications and exceptions</li><li>Coordinate cross-functional collaboration for technical and commercial risk mitigation</li><li>Assist in preparing and leading in Bid Tender Risk Review Meetings</li><li>Helps review of purchase orders and other legal documents to identify commercial and legal issues.</li><li>Develop and maintain standard sales tools, such as specification documents and pricing sheets</li><li>Provide technical training and support to junior engineers</li></ul> Qualifications <ul><li>Bachelor's Degree (preferably Engineering or other technical fields)</li><li>3-5 years of experience in a related field</li><li>Strong technical competence and project management skills</li><li>Excellent communication and interpersonal skills.</li><li>Fluency in English (written and verbal)</li><li>Willingness to learn and adapt in a dynamic environment.</li><li>Proficient in water treatment processes, system design principles, and equipment design and selection</li><li>Note: this is not a software development role</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Hybrid Water Treatment Technical Application Engineer

Company Description Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future. Job Description SUMMARY Duties include: preliminary and final detailed process design, proposal preparation, modeling/simulations, equipment specification and selection, write control system functional descriptions, plant start-up and operator training, plant operations support and troubleshooting. ESSENTIAL DUTIES AND RESPONSIBILITIES <ul><li>Generate budgetary design proposals</li><li>Generate P&amp;IDs</li><li>Complete preliminary designs using the design tools and models provided by the BU</li><li>Perform data analyses and summarize conclusions of the analyses</li><li>Solicit vendor quotes which meet project specifications</li><li>Generate EDS based on project specification requirements</li><li>Generate and conduct a general review of project specifications and construction plans</li><li>Develop sampling protocols</li><li>Develop a process design from conceptual level to highly detailed level</li><li>Conduct a detailed review of project plans and specifications</li><li>Generate process risk memorandums, which summarize the process performance requirements, key design elements, risk factors and penalties for not meeting process performance requirements</li><li>Correctly size equipment and hydraulic elements (e.g. piping, weirs, channels, troughs, gates, flow-control valves, etc)</li><li>Perform modeling (steady state and dynamic loading) with Veolia provided software</li><li>Complete detailed process designs</li><li>Perform peer reviews of P&amp;IDs, process designs, calculations, data analyses</li><li>Train operations staff on how the process is to perform (including functionality of the control system)</li><li>Generate performance test protocols</li><li>Perform lab scale testing and analysis</li></ul> Qualifications <ul><li>Bachelor's Degree in engineering required.</li><li>3-7 years of experience in process design of water and wastewater treatment.</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Process Engineer II

Help Desk Specialist We are currently sourcing for an IT Support Technician to work in Fidelity’s Enterprise Infrastructure and Operations Group, Techworks Service Desk. The IT Support Technician role is to ensure hardware, software, and network functionality for internal end users. As a technician, you will provide break-fix support and request fulfillment for 80K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving the needs of our customer facing and financial associates and those who are in direct support of accomplishing our business objectives. In addition to one’s technical acumen, we require high attention to detail, outstanding customer service, and the ability to build a rapport to effectively elicit crucial details from the user. Responsibilities: <ul> <li> Diagnose, research, and solve hardware, software, and network issues using available resources. </li></ul> <ul> <li> Identify issue patterns, new issues/unexpected changes, and critical incidents for proper handling. </li></ul> <ul> <li> Approach each interaction with a “Customer Obsessed” mentality, providing best-in-class customer service. </li></ul> <ul> <li> Evaluate documented resolutions for validity and provide feedback where necessary. </li></ul> <ul> <li> Provide tailored support to diverse types of end users, from software engineers and financial associates to executives. </li></ul> <ul> <li> Participate in and provide feedback for new technology rollouts and pilot programs. </li></ul> <ul> <li> Record, track, and detail all interactions in the appropriate ticketing tool. </li></ul> Qualifications: <ul> <li> Associate degree, technical certification(s), or equivalent work experience is preferred </li></ul> <ul> <li> 1+ Years experience in a Help Desk Support role </li></ul> <ul> <li> Experience supporting Microsoft Windows 10 &amp; 11, Active Directory, and O365 services </li></ul> <ul> <li> Experience supporting common hardware and networking equipment </li></ul> <ul> <li> Experience supporting Apple MacBook and mobile products </li></ul> <ul> <li> Experience with ServiceNow, or other ticketing systems </li></ul> <ul> <li> Outstanding customer service and interpersonal skills </li></ul> <ul> <li> Excellent written and verbal communication skills </li></ul> <ul> <li> Strong documentation skills </li></ul> <ul> <li> Ability to quickly absorb and retain information </li></ul> <ul> <li> Strong organizational skills </li></ul> <ul> <li> Ability to work well on a team in a fast-paced environment </li></ul> <ul> <li> Knowledge of ACD (Automatic Call Distribution) telephony systems </li></ul> <ul> <li> Experience supporting remote workers in a corporate environment </li></ul> <ul> <li> Ability to type a minimum of 35 wpm </li></ul> Additional Considerations <ul> <li> The initial training is for 3 weeks and will be conducted M – F, from 8 to 5. Your shift be adjusted to align with the business need after training is completed. </li></ul> Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit?<a href="https://www.fidelitytalentsource.com/ShowJob/Id/1108133/Agile-Scrum-Master/FidelityCareers.com" target="_blank">FidelityCareers.com</a>. Fidelity Investments is an equal opportunity employer.

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