Supervisor - FT - Interventional Spine and Pain
At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.
Position Summary: The Supervisor provides leadership, coordination, and oversight for Office Staff within the Interventional Spine and Pain Department. This role is responsible for ensuring the delivery of high-quality, patient-centered care while maintaining efficient clinical operations. The supervisor serves as a bridge between administration and office staff, overseeing clinical workflows, regulatory compliance, and staff development.
Essential Job Functions: Operational oversight of the department, in all clinic locations. Conduct annual reviews for staff. Train and coach, the team on Revere Health and clinic policies. Foster a culture of teamwork, collaboration, and unity. Identify process improvement opportunities; implement and measure operational and clinical quality initiatives. Support patient experience initiatives and manage escalated patient complaints. Maintain department inventory and purchasing for the department. Act as the primary liaison between office staff, and leadership for day-to-day escalations. Cover shifts and provide support when staffing needs arise secondary to supervisor role. Perform other duties as assigned.
Qualifications: Interpersonal skills with the ability to lead conflict resolution among staff and address patient concerns with professionalism and empathy. Able to remain calm, organized, and decisive in a high-volume, fast-paced primary care environment. Previous supervisory experience preferred. Previous experience in an orthopedic office, medical clinic, or healthcare setting preferred. Working knowledge of medical terminology Experience with electronic medical records (EMR/EHR) systems preferred. Ability to accurately obtain and document patient histories and vital signs. Strong customer service, communication, and interpersonal skills. Detail-oriented with strong organizational skills. Basic computer proficiency, including Microsoft Office and Outlook. Ability to stand, walk, bend, and lift up to 50 pounds
Hours: Monday-Friday 8-5 as well as other hours/meetings as needed.