field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Graduate School of Education?The Harvard Graduate School of Education (HGSE) is a diverse community of learners, teachers, and employees who are passionate about changing the world through education and striving for maximum impact in the field of education.Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: <a href="https://www.gse.harvard.edu" target="_blank">www.gse.harvard.edu</a>. Job Description The Sr. Coordinator of Career and Alumni Engagement (CAE) will play a key support role on the CAE team at the Harvard Graduate School of Education (HGSE).&nbsp;Our unit’s mission is to help students and alumni thrive and engage in lifelong personal growth, professional development, and career exploration.&nbsp;In partnership with CAE teammates, the Sr. Coordinator will support job search and advancement services for our 1,000+ HGSE students and 30,000+ HGSE alumni.&nbsp;Among other initiatives, this position will support projects related to networking initiatives, community building activities, and lifelong learning opportunities to further the mission of our School: empowering educators to enact positive change in the field in partnership&nbsp;with the Academic Programs and Support Services staff. Specific responsibilities include: 
Job-Specific Responsibilities: Volunteer and Event Management<ul><li>Support the work of our HGSE Alumni Council, including meeting scheduling and preparation, managing optional events, supporting new member application processes, and developing materials&nbsp;</li><li>Assist in the planning, execution and promotion of on-campus, regional, and virtual HGSE events based on alumni and student needs analysis and faculty expertise&nbsp;</li><li>Manage the HGSE Alumni January-Term session offerings from launching the application for alumni to submit proposals, to selection, to execution.&nbsp;&nbsp;</li><li>Provide administrative support for recruitment events including but not limited to the annual Internship Expo, job fairs, Careers in Education alumni panels and Crimson Connect event (student-alumni networking opportunity) in partnership with CAE teammates</li><li>As needed, contribute to HGSE-sponsored events and programs executed by campus partners</li></ul>Recruitment Events and Job-Search Initiatives<ul><li>Under the direction of the Associate Director of Recruitment and Employer Relations and in coordination with the Degree Programs team, provide administrative support for the implementation of short- and long-term employer engagement strategy&nbsp;</li><li>Support CAE recruitment, job-search events and alumni panels, including but not limited to registration, budget tracking, room reservations, etc.</li><li>Oversee material generation and management for recruitment and employer engagement events including student Resume Books</li><li>Support relevant Fellowship recruitment initiatives&nbsp;</li></ul>Coaching and Student/Alumni Support<ul><li>Offer weekly career coaching appointments to students and alumni (~3-10 hours/weekly)</li><li>With the Associate Director, partner with Academic Programs and Support Services staff to ensure shared understanding of student needs and transparent communication in providing cohesive, streamlined services</li><li>Support the unique job-search needs of international and underrepresented HGSE students as well as our mid-career professionals (including Online Ed.M. in Educational Leadership students/graduates as well as doctoral students/graduates)&nbsp;</li></ul>Communication and Employer Engagement<ul><li>Under the general direction of the Associate Director, draft and send communications to students, alumni, and employers that are relevant, accurate, and concise</li><li>Support Course Collaborations working with specific faculty on recruiting employers and partners to engage in fieldwork activities</li><li>Provide outreach to HGSE alumni as potential employers for HGSE graduates&nbsp;</li><li>Oversee recruitment event registration and post-event evaluation processes&nbsp;</li></ul>Other duties as assigned. Qualifications Basic Qualifications: <ul><li>Minimum 4 years of relevant experience.&nbsp;</li><li>This position may be required to work overtime, including some nights and weekends during peak times of the academic year.</li><li>Any candidate wishing to be considered must submit a cover letter in addition to their resume.</li></ul>Additional Qualifications and Skills: Bachelor’s degree preferred.&nbsp; Prior work in higher education a plus, particularly in career services or employer relations. Demonstrated ability to build relationships with diverse stakeholders with a commitment to equity and inclusion. Strong organizational, analytical, communication, and time management skills. Excellent attention to detail and commitment to outstanding service. Willingness to provide ground-level support as needed, including at night and/or on weekends during busy periods. Additional Information <ul><li>Standard Hours/Schedule: 35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity</li></ul>Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 055. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Harvard University FAS Human Resources

Sr. Coordinator, Career and Alumni Engagement

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Kennedy School?The John F. Kennedy School of Government at Harvard University is one 12 graduate and professional schools at the university. Harvard Kennedy School’s mission is to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. By combining cutting-edge research, the teaching of outstanding students, and direct interaction with practitioners, we have an impact on solving public problems that no other institution can match. When you work at Harvard Kennedy School, you make a difference. Job Description The <a href="http://cid.harvard.edu/" target="_blank">Center for International Development</a> is Harvard University’s hub for cutting-edge research on the world’s most pressing international development issues. The center brings researchers and practitioners together to collaborate, using the latest analytical tools to address pressing development challenges. CID builds, convenes, and deploys global talent worldwide to build a thriving world for all.&nbsp;The Executive Coordinator is a key strategic partner to CID’s Faculty Director and Executive Director, ensuring effective leadership support and operational excellence across the Center. This role anchors high-level coordination for CID’s leadership, serves as the primary liaison for the Global Development Council, and supports flagship events and initiatives that drive CID’s global mission.&nbsp;The ideal candidate will have an interest in international development, be data driven in their work, and contribute to technological advances in the center. This candidate must be proactive in problem-solving, be able to multitask and prioritize successfully, and have high-level communication (oral and written) and interpersonal skills. This candidate must have the ability to interact with a variety of stakeholders including students, faculty, donors, and prominent individuals and organizations with tact and diplomacy. This candidate will speak on behalf of CID for external stakeholders. This position requires working independently and as part of a team, and a high level of maturity and good judgment.&nbsp;&nbsp; 
Job-Specific Responsibilities: Executive Coordination:&nbsp;<ul><li>Manage complex scheduling and coordinate domestic and international travel, including visas, itineraries, briefing packets, and reimbursements.&nbsp;</li></ul><ul><li>Identify and keep track of meetings at which the Faculty Director or Executive Director will have staffing needs and coordinate with the schedules of those staff.&nbsp;&nbsp;</li></ul><ul><li>Respond to Director’s correspondence and invitations as directed; compose and edit letters, memos, and reports; prepare presentations.&nbsp;&nbsp;</li></ul><ul><li>Serve as the Faculty Assistant for both the Faculty Director and the Director as required including web content; preparing course materials (including copyright requests), and working closely with student course assistants.&nbsp;</li></ul>Center-wide Management&nbsp;<ul><li>Serve as primary point of contact for CID’s Global Development Council: manage annual engagement calendar, communications, and logistics for domestic and international meetings.&nbsp;</li></ul><ul><li>Coordinate high-profile events as required (e.g., Global Empowerment Meeting), including speaker and guest outreach, logistics, and day-of execution.&nbsp;</li></ul><ul><li>Represent CID and Directors in external communications and interactions with faculty, donors, students, and global institutions. representing Executive Director and CID.&nbsp;&nbsp;</li></ul><ul><li>Compile and prepare meeting materials. Research and prepare background information, draft high level strategy briefings for faculty, senior administrators and volunteers, and draft correspondence or other communications.&nbsp;</li></ul><ul><li>Develop and monitor budget for center-wide activities such as community events, faculty lecture luncheons, and supplies.&nbsp;&nbsp;</li></ul><ul><li>Support general administrative operations including phone and email triage, calendar updates, and database maintenance.&nbsp;</li></ul> Qualifications Basic Qualifications:5 or more years of administrative support and/or project management experience. &nbsp;A relevant graduate degree in international development or public policy will count towards experience.Important instructions:&nbsp; A cover letter is required as part of the application.&nbsp; Please upload your cover letter and resume as one document, or include the cover letter as an attachment.&nbsp; 
Additional Qualifications and Skills: <ul><li>Experience providing administrative support to an executive, principal, or faculty.</li><li>Must enjoy working in a fast-paced environment, work well under pressure and be able to prioritize work.</li><li>Excellent computer skills, including word processing, spreadsheet and database management experience.</li><li>Demonstrated ability to maintain confidentiality and exercise discretion.</li><li>Excellent organizational and interpersonal skills, tact, poise and the ability to handle complex, confidential issues required.</li><li>Enthusiasm for new and emerging technologies.</li><li>Dedicated team player with strong customer service orientation.</li><li>College degree preferred&nbsp;</li></ul> Additional Information <ul><li>Appointment End Date: This is a fully benefits eligible one year term appointment, with the possibility of renewal.</li><li>Standard Hours/Schedule: 35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity, Education</li></ul>Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 056. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Senior Executive Coordinator

<h3>Job Description:</h3>The RoleFidelity Investments is seeking a Squad Leader (SL) within our Personalization Platform team. Our portfolio of personalization solutions enables creation and orchestration of real time personalized experiences for our customers across different channels (web, mobile, virtual assistant, call routing, etc.).The SL leads an integrated roadmap for product development within an assigned squad, partnering with other leaders to align product cluster- and product area-level strategic priorities, planning, and curating a shared backlog. They also ensure clear backlog prioritization and communication to squad members, adjacent squads, internal clients, and other partners for successful execution.<ul><li>Sets overall mission and vision for their squad, providing integral thought leadership across different platform components and key points of integration, backlog trade-off definition, prioritization, and alignment in collaboration with the Product Cluster and Product Area leaders to ensure alignment on overall strategy.</li><li>Partners as a 'powerful pair' with the respective Chapter Leaders across Engineering, Analytics, and Data Science to align on strategic decisions, solution development and work priorities, ensuring the best-in-class engineering and analytics are at the core of our product solutions.</li><li>Supports an assigned squad as they add new value delivered through prioritization, creativity, innovation, collaboration, and decision making.</li><li>Is accountable for squad's performance and represents the voice of the client in all squad activities. Ensures alignment on the 'what' and 'when' work is to be performed through ongoing planning and prioritization of a product backlog.</li><li>Partners with chapter and product area leaders to support squad talent needs, defining skill gaps, and building learning opportunities to achieve the strategic direction of the domain and product areas.</li><li>Makes decisions based on anticipated future trends, issues, and business drivers. Identifies and negotiates dependencies across business partners.</li><li>Navigates and guides the squad through high degree of organizational complexity in support of cross-domain and cross-squad work. </li><li>Provide leadership and support in the research and resolution of sophisticated problems, including definition, solution recommendation, testing, and communication with end-users, vendors and other management and staff leading to timely problem resolution.</li><li>Lead/collaborate with a team of 5 - 7 engineers and analysts to strategize and deliver personalization capabilities.</li><li>Handle changes with analytic and business teams as we migrate workloads to the cloud-based designs.</li><li>Advocate for adoption of recommender systems, API’s and algorithmic capabilities across the company. </li></ul>The Expertise and Skills You Bring<ul><li>Bachelor’s degree required; graduate degree preferred.</li><li>10-15+ years proven leadership and strategic experience</li><li>Proven track record of customer-focused engagement and collaboration across business units with a strategic approach and ability advocate for the adoption of tools and methods that improve the usability and value of personalization solutions.</li><li>Background in common AI, ML, and data science methods and general familiarity with Multi Arm Bandit, Reinforcement Learning, Transfer Learning algorithms.</li><li>Experience leading projects with new/emerging technology and/or products in the early strategy and design stage.</li><li>Makes decisions that impact results with limited guidance and oversight and shift focus and/or direction to meet changing conditions.</li><li>Uses strong analytical and judgment skills to set direction and achievement of goals; keeping key business partners informed on progress.</li><li>Uses strong influencing and problem-solving skills to resolve competing product area/squad level strategic priorities.</li><li>Effective communicator and relationship manager with internal and external customers.</li><li>Excellent written and verbal communication skills with the ability to communicate complex technical information in a clear and concise manner to executives and non-technical leaders.</li></ul>The TeamAs part of the Digital Channels Product Area in Fidelity’s Brokerage business unit, you’ll have the resources of an industry leading organization and the agility of an innovation-first team. When you join us, you will:<ul><li>Become a valued member of a trusted fintech leader that combines scale, innovation, and mission-driven impact</li><li>Thrive in a people-first, customer-obsessed culture where we value empathy, diversity of thought, inclusion and curiosity. This is where your voice matters and your ideas can craft the future of digital finance.</li><li>Work on meaningful products that help millions invest smarter, trade confidently, and manage their financial lives with clarity.</li><li>Work in an environment that encourages creativity, experimentation, and innovation—we believe that some of the smartest ideas come from outside the room, and we actively seek inspiration beyond our walls.</li></ul><h3>Certifications:</h3><h3>Category:</h3>Product ManagementMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Vice President/Squad Leader, Personalization

<h3>Job Description:</h3>JOB TITLE Principal Data Scientist – Natural Language Processing Fidelity Workplace Investing is seeking for Data Scientists with experience in natural language processing, large language model, machine learning, knowledge graph. This position will be based full time in Boston, MA.The Purpose of Your RoleThis individual will lead high profile data science and artificial intelligence projects working closely with Technology, Product Management, and others across multiple business units and teams to develop AI-based solutions by developing advanced AI models and technologies with Natural Language Processing(NLP), Large Language Model(LLM) and Machine Learning(ML), and developing Knowledge Graph to enable high performance of the AI models. Candidate must be comfortable in a fast-paced, unpredictable and sometimes ambiguous environment working with current and emerging AI technologies. The assignments will include model development with NLP, LLM and ML technologies, gathering data from multiple sources, data processing and analysis, knowledge graph development, unstructured data analysis, predictive and prescriptive analytics, interpretation of findings, presentation, and system implementation. The successful candidate will be capable of supporting projects across many areas with the highest degree of quality. They will have a proven record of assuring quality of data gathering and analysis, be a team player who thrives in a high performing work environment and acts with confidence to communicate to all levels of Workplace Investing and the Fidelity Enterprise.The Skills You Bring<ul><li>PhD in Computer Science, Information Science, or other related STEM disciplines with extensive research on natural language processing, deep learning, knowledge graph, reasoning, OR Master’s Degree in the same areas above with 10 years relevant professional experience</li><li>Deep understanding and knowledge of natural language processing, Large Language Model, deep learning, machine learning, knowledge graph, reasoning</li><li>A strong Python and SQL programmer with demonstrated proficiency in data extraction, data engineering, data analysis, machine learning, data modeling and pipeline automation. An ability to write object-oriented solutions and to package together and streamline existing models is preferred</li><li>Solid verbal communication, presentation, and business/industry/scientific technical writing skills with an ability to explain complex data science, statistics, and computer science concepts clearly for a nontechnical audience; comfortable interacting with various levels of management from different functions</li><li>Proficiency in information design with the ability to present and visualize data to foster efficient and effective understanding of the information.</li><li>Experience and knowledge in information retrieval, questing answering, deep learning and Large Language Model technologies</li></ul>The Value You Deliver<ul><li>Manage and guide the AI model developments with Large Language Model, natural language processing, knowledge graph development, data science and data engineering elements of AI projects</li><li>Set a strategic direction for model development, knowledge graph development, data identification, collection and qualification activities</li><li>Lead data analysis for multiple projects with diverse scope and complex business and technical challenges across several business units and functions</li><li>Develop best practices for data science, considering the full analytical lifecycle</li><li>Develop guidelines for the evaluation of new analytical tools and platforms</li><li>Implement new technologies in a production environment with product, IT, and data engineering teams</li><li>Present reports and findings to senior level technical and non-technical audiences </li></ul>How Your Work Impacts the OrganizationAs a data scientist in Fidelity Workplace Investments, you will contribute to advancing the analytics and data science capability for a variety of employee benefit products, and will take the organization to the next level.Company OverviewAt Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.comFidelity Investments is an equal opportunity employer.<h3>Certifications:</h3><h3>Category:</h3>Data Analytics and InsightsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal Data Scientist (NLP)

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.At Bristol Myers Squibb we are reimagining the future of cell therapy. With our bold ambition, backed by a best-in-the-industry team and long-term commitment, we are leading the way to unlock the full promise of cell therapy as we strive to put more patients on the path to a cure. If you are ready to challenge yourself, accelerate your career, and give new hope to patients, there’s no better place than here at BMS with our Cell Therapy team.The QC Sample Management Technician I is responsible for the movement and control of QC samples and materials, including in-process, finished drug product, characterization, retain, and stability samples processed through the QC laboratories. This includes, but is not limited to, sample collection and distribution, inventory control, chain of custody, sample tracking, and sample delivery.This role works a 12-hour rotating shift (36/48 hours over a 2-week period) which includes working every other weekend, holidays falling on scheduled workdays, and during adverse weather conditions in support of QC and the manufacturing facility. Flexibility to work irregular hours and short notice overtime may be required.Shifts Available:Night Shift: 6pm – 6am, rotating schedule including holidays and weekends, onsiteResponsibilities:<ul><li>Handle test samples throughout the sample lifecycle: receipt, storage, distribution, transfer, and disposal. Facilitate cold chain transfers of samples.</li><li>Ensure samples and materials are appropriately labelled and maintain sample tracking, labelling and chain of custody records in accordance with regulatory requirements and written procedures.</li><li>Maintain inventory and distribution of QC samples and materials to functional groups as scheduled or requested.</li><li>Record performance metrics for the sample management group.</li><li>Support identification and implementation of process efficiencies.</li><li>Communicate effectively with management regarding task completion, roadblocks, and needs.</li></ul>Knowledge and Skills:<ul><li>Experience with cold chain sample storage and transfer in a GMP regulated environment is desirable.</li><li>Knowledge of basic electronic systems (email, MS Office, etc.).</li><li>Experience with LIMS and ELN computer applications preferred.</li><li>Able to perform light to moderate lifting and carrying objects up to 20 lbs.</li><li>Knowledge of regulatory standards as they apply to GMP laboratories is preferred.</li><li>Attention to detail and demonstrated organizational skills.</li><li>Ability to adapt and adjust to changing priorities and to manage assignments with challenging/conflicting deadlines.</li><li>Ability to work in a high-paced team environment and meet deadlines.</li><li>Ability to communicate effectively with peers and department management.</li></ul>Basic Requirements:<ul><li>Associate’s degree in Chemistry, Microbiology or related science; or a high school diploma/GED with 2+ years of relevant work experience, preferably in a regulated environment. An equivalent combination of education and experience may substitute.</li></ul>Working Conditions:<ul><li>The incumbent will be working around and handling biohazardous materials and may be exposed to fluctuating and/or extreme temperatures on occasion.</li></ul>This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. The primary duties and responsibilities are intended to describe those functions that are essential to the performance of this job.This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. There are other duties and responsibilities that are considered incidental or secondary to the overall purpose of this job. Employees holding this position may be required to perform any other job-related duties as requested by management.The starting compensation for this job&nbsp;is a range from $56,890 - $68,900, plus incentive cash and stock opportunities (based on eligibility).The starting pay rate takes into account characteristics of the job, such as required skills and where the job is performed.Final, individual compensation will be decided&nbsp;based on demonstrated&nbsp;experience.&nbsp;Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit <a href="https://careers.bms.com/life-at-bms/" target="_blank">https://careers.bms.com/life-at-bms/</a>.Benefit&nbsp;offerings&nbsp;are subject to the terms and conditions of the applicable plans then in effect&nbsp;and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support&nbsp;such as&nbsp;the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support.&nbsp;Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility.&nbsp;Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.BMSCART#LI-ONSITEGPS_2025If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to <a href="mailto:adastaffingsupport@bms.com" target="_blank">adastaffingsupport@bms.com</a>. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:&nbsp;<a href="https://careers.bms.com/california-residents/" target="_blank">https://careers.bms.com/california-residents/</a>Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Bristol Myers Squibb

QC Sample Management (Night Shift)

The CCS Clinical Coordinator works under the general direction of the Nurse Manager and Director of Emergency Services.&nbsp; Is primarily responsible for conducting updated comprehensive assessments, brief crisis counseling, psycho-education as well as the development and implementation of the treatment team functions, therapeutic groups and individualized crisis prevention/safety/recovery plans/discharge plans. The CCS Clinical Coordinator will work as part of the CCS team to restore the person's functioning, to strengthen resources and supports for the individual and their family to ensure care coordination and discharge planning back to the community. Responsibilities also include clinical intakes and management of client admissions in collaboration with the Nurse Manager and ESP Director. The Clinical Coordinator will assist to ensure that client flow maintains budgeted census levels and that a structured yet "homelike comfortable" environment, conducive to recovery and well-being that is in compliance with the goals and philosophy of the Mass Health Performance Specifications is maintained.ESSENTIAL FUNCTIONS:1. In collaboration with the Nurse Manager, will mentor the Bachelor's-level milieu staff to treatment team functions, psycho-education groups, and individualized crisis prevention recovery plans.2. In collaboration with the Nurse Manager, promotes a safe and structured recovery-based environment as outlined in the CCS specifications. Promotes crisis risk management.3. Responsible for facilitation of treatment groups4. Provides solution focused therapy5. Ensures clients are provided with appropriate, strength-based, person-centered treatment interventions to best support the persons served in maintaining, entering or returning to a permanent living situation6. Contributes to the comprehensive assessments and reviews clinical appropriateness of CCS admissions and discharges. Participates in morning rounds to contribute updated mental status, clinical treatment and discharge plans.7. Reviews all potential admissions to CCS in collaboration with the Nurse Manager to ensure appropriateness for community-based clinical and stabilization services8. Works in close collaboration with the Emergency Services team to promote continuity of care of client9. Works with referral sources on CCS admissions and completes evaluations for step-down clients10. Ensures that all applicable admission forms are completed, signed, and placed in the client's CCS chart in a timely manner11. Formulates, implements and documents individual treatment plans with the assistance of external community treatment providers, client, and client's caregivers. Ensures implementation ad consistency of treatment plans by unit staff12. Works in conjunction with the Nurse Manager in the areas of clinical services and client flow to maintain census at budgeted levels13. Assists Nurse Manager with treatment team and staff meetings14. Other duties as required by the Nurse Manager<h4>Required Skills</h4><ul><li>Experience in crisis assessment strongly preferred</li><li>Bilingual skills and/or experience with multicultural populations preferred.&nbsp;</li></ul><h4>Required Experience</h4><ul><li>Master's Degree in Social Work, Mental Health Counseling, Psychology or related field</li><li>Massachusetts Independent License or License Eligible</li><li>3 years of related experience including assessing and managing risk, crisis intervention and de-escalation techniques to promote stabilization of clients in crisis</li><li>Ability to work effectively within a team milieu and promote consistent team interventions and stabilization</li><li>Requires valid driver’s license, safe driving record, and access to personal vehicle for consumer transportation</li></ul>Aspire Health Alliance is proud to be an Equal Opportunity Employer.

Aspire Health Alliance

CCS Clinical Coordinator (20hrs)

<h3>Job Description:</h3>The Role The Analytics &amp; Commercialization Team is seeking a Director of Distribution Enablement to provide key support with vitality and emerging product enablement, distribution strategy, lead generation, targeting, and measurement to enable the sales execution by our various distribution teams, including Intermediary and Institutional, in collaboration with Distribution, Product, Marketing, and Analytics and Commercialization teams. Responsibilities include the following: <ul><li>Partner closely with teams and individuals across FI to translate pivotal initiatives into execution plans, develop key metrics and data to track performance, and ensure timely execution of deliverables. </li></ul><ul><li>Collaborate with Distribution and Specialist teams to develop and implement segmentation plans and targeting strategy to accelerate the sale of emerging products. This may include developing a framework to identify new opportunities and optimize existing relationships, developing a cross-functional coverage model, and informing scorecard and KPI metrics. </li></ul><ul><li>Build strong presentations and data visualizations that effectively convey analytical findings and recommended actions to inform and influence decision-makers. Develop and deliver insights that build consensus around critical initiatives and execution plans and that inform stakeholders of implementation progress or hurdles. </li></ul><ul><li>Research and synthesize internal (FI/Enterprise) and external (market/industry) trends and data to inform thinking around distribution strategy and execution. </li></ul><ul><li>Engage with other members of the FI organization to help shape the operating model, and to streamline interactions with shared services teams. </li></ul><ul><li>Provide program management and execution support as needed. </li></ul><ul><li>Support strategic and tactical initiatives across enablement and distribution effectiveness teams, providing support for broad FI distribution initiatives and specific Analytics and Commercialization needs. </li></ul><ul><li>Provide program management and execution support as needed. Keep all stakeholders aligned and updated. </li></ul><ul><li>Partner closely with teams and individuals across FI to translate pivotal initiatives into execution plans, develop key metrics and data to track performance, and ensure timely execution of deliverables. </li></ul><ul><li>Ensure readiness with data for reporting, compensation, metrics, and instrumentation. </li></ul><ul><li>Build strong presentations and data visualizations that effectively convey analytical findings and recommended actions to inform and influence decision-makers. </li></ul>The Expertise and Skills You Bring <ul><li>Self-starter, independently motivated, and excited by the prospect of working on strategic initiatives. Welcomes working in a fast paced, client focused environment requiring resourcefulness and flexibility. </li></ul><ul><li>Strong quantitative, analytical, and conceptual problem-solving skills combined with outstanding business insight. </li></ul><ul><li>Ability to work effectively in a team environment, collaborating with people representing a broad range of roles and expertise. </li></ul><ul><li>Ability to communicate complex ideas effectively and concisely, adapting communication style to suit differing audiences. </li></ul><ul><li>Capable of communicating with and influencing Fidelity leadership through relationship-building and high-quality presentations. </li></ul><ul><li>Intellectual curiosity and tenacity to develop creative approaches to problem solving. </li></ul><ul><li>Interest and ability to build well-rounded investment acumen. </li></ul><ul><li>Bachelors or equivalent with 12+ years of experience or Masters with 10+ years of experience </li><li>Note: Fidelity will not provide immigration sponsorship for this position.</li></ul>The Team The Analytics and Commercialization team is a key enabler of the FI/IWMS strategies and drives sustainable commercial value to Fidelity by leveraging our collective intelligence and forming forward-looking perspectives to unlock, package and deliver growth and scale opportunities for our clients. The org includes the following teams that collectively work together to drive end-to-end connectivity to realize our outcomes: Data foundation and management, Analytics and Insights, Market Intelligence and Commercialization, Investment and Business Consulting specialists, Cash and Banking solutions and Distribution Enablement and Effectiveness (this role). Fidelity Institutional provides investment management services through investment professionals at financial institutions nationwide including wirehouses, regionals and independent broker/dealers, bank, trust companies, and insurance companies. The company offers Fidelity Advisor Funds, ETF’s, Variable Insurance Products (VIP) Portfolios, Fidelity Advisor 529 Plans, Systematic Investment Plans, Institutional Money Market funds, and a comprehensive line of retirement products and services in partnership with Fidelity’s Workplace Investing arm. Our clients are financial institutions and investment professionals (IPs). Our goal is to help our clients grow their business so that we can increase our assets under management, and our market share. <h3>Certifications:</h3><h3>Category:</h3>Sales SupportMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director, FI Distribution Enablement

<h3>Job Description:</h3>The RoleThe Senior Manager, Fidelity Institutional (FI) Strategy &amp; Planning will support several activities to help drive forward Fidelity’s FI business unit. As a key contributor to the FI Strategy &amp; Planning team, this individual will be a multi-faceted contributor to the organization, helping to develop FI’s strategic plan, facilitating the execution of key initiatives to drive the business forward, ensuring alignment among internal and external stakeholders, and ensuring clear and consistent messaging of our business strategy and accomplishments.The Expertise and Skills You Bring<ul><li>Management consulting, strategic planning, or management experience</li><li>Strong strategy consulting skillset: Critical thinking, structured problem solving, sophisticated research and analysis, and ability to drive to business insights</li><li>Experience contributing to an organization’s top strategic projects</li><li>Executive presence to work with senior leaders across an organization</li><li>Deep interest in the intermediary and institutional investment markets</li><li>Ability to balance multiple workstreams and maintain an agile mentality</li><li>Excellent written and verbal communication skills</li><li>Advanced skills in Microsoft PowerPoint and Excel</li></ul>The Senior Manager, FI Strategy &amp; Planning will report to the VP of Strategy &amp; Planning for FI; specific responsibilities to include:Strategic Projects (~90%)<ul><li>Act as key member of project teams working on behalf of FI’s Senior Leadership Team to identify and assess strategic, competitive, and operational improvement opportunities for the FI business</li><li>Drive business case development and other strategic analyses through collaboration with key partners to inform recommendations</li><li>Manage workstreams to drive project delivery and execution; examples include new opportunity assessment, organizational transformation, regulatory response, and pricing strategy</li></ul>Team Contribution (~10%)<ul><li>Contribute to overall team culture and environment</li><li>Support agile practices within the team</li></ul>Note: Fidelity will not provide immigration sponsorship for this position.The TeamFidelity Institutional serves a wide variety of institutional investors, wealth management firms, and retirement plans with access to Fidelity's proprietary investment management, trading, and financing solutions. Sitting within the FI Finance organization, the Strategy &amp; Planning team is responsible for defining, communicating, and executing on FI’s business unit strategy and priorities. FI Strategy &amp; Planning interacts frequently with leaders across the business, including the Head of Fidelity Institutional, the Head of Finance, and other members of the Senior Leadership Team.<h3>Certifications:</h3><h3>Category:</h3>Business StrategyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Manager, FI Strategy & Planning

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard Medical School?Harvard Medical School's mission is to nurture a diverse, inclusive community dedicated to alleviating suffering and improving health and well-being for all through excellence in teaching and learning, discovery and scholarship, and service and leadership.You’ll be at the heart of biomedical discovery, education, and innovation, working alongside world-renowned faculty and a community dedicated to improving human health. This is more than a job - it’s an opportunity to shape the future of medicine.About the Department of MEDscience:HMS MEDscience’s mission is to inspire and empower a rising generation of STEM leaders. Our program immerses students in realistic and dynamic simulated medical emergencies that transform the way students approach and solve problems. HMS MEDscience engages over 4,000 high school students (including nearly 1,200 Boston Public School students) through school-year and summer programs. Job Description Job Summary: HMS MEDscience has an opening for an experienced team teacher for its high school biology-based enrichment program. In addition to teaching, this position will be responsible for coordinating the logistics of our programming for various partners and support the training of volunteers who join our teaching team. This position will directly support the work that advances the goals and vision of HMS MEDscience (<a href="http://hmsmedscience.org/mission" target="_blank">http://hmsmedscience.org/mission</a>). This team member will work effectively within a culture inclusive of individuals with diverse backgrounds, styles, abilities, and motivations, and appreciate and leverage the capabilities, insights, and ideas of all individuals. This role will focus primarily on MEDscience's clinical program, but may have the opportunity to teach other program areas (including laboratory science, forensic science, and biomedical engineering) over time.&nbsp;Key Responsibilities:&nbsp;<ul><li>Lead Teacher:&nbsp;Delivers interactive lectures, simulation cases, and debriefs that utilize innovative and unique pedagogy techniques aligned with program goals of critical thinking, problem solving, building teamwork, communication skills, developing personal health literacy, and continued interest in STEM fields. Collaborates with the MEDscience team to deliver school-year and summer programming. Instructs students in medical skills, terminology, and scientific literacy (training provided).</li><li>Program Coordination: Coordinates the programming for at least 20 partnering high school classroom teachers for the fall and spring semester courses: discuss logistics, individualize program curriculum calendar, provide program materials, monitor completion of required paperwork &amp; surveys.&nbsp; Coordinates within the MEDscience teaching team: establish roles for each session, responsible for the set-up and breakdown of session materials. Provides support and training as needed to partnering high school teachers, interns, and volunteers on the MEDscience curriculum and pedagogy. Supervise student survey administration ensuring 100% rate of completion.</li><li>Teacher Training: Trains newly hired teachers and volunteers on the curriculum, meeting ahead of class sessions to run training and observing classes to provide feedback.</li><li>Curriculum Development:&nbsp;Assists in refining written materials for pedagogy evaluation, and other documents needed for program expansion. Works with leadership and teaching team to develop and support curricular innovation and cultural competency in the classroom.&nbsp;</li></ul> 
Physical Requirements: <ul><li>Must be able to teach 3-4 in-person sessions each day (75 minutes/session).</li><li>Requires assisting in set-up of simulation equipment and clinical skills training, which can include lifting and carrying objects of moderate weight.</li></ul> Qualifications Basic Qualifications: <ul><li>Bachelor’s degree or equivalent work experience required.</li><li>Minimum of 3 years of relevant experience.</li></ul> 
Additional Qualifications and Skills: <ul><li>College-level understanding of biology and anatomy and physiology.</li><li>Prior high school-level teaching experience strongly preferred.</li><li>Excellent written communication and oral presentation skills.</li><li>Strong project management skills with proven attention to detail.</li><li>Demonstrated ability to prioritize and manage multiple demands.</li><li>Open-minded and adaptable. Comfortable working in a fast-paced, dynamic environment.&nbsp;</li><li>Embraces opportunities to learn and grow in the role and contribute to growth of mission-driven organization.&nbsp;</li><li>Experience in a patient-facing healthcare profession is a plus.</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.</li><li>Pre-Employment Screening: Identity, Education</li><li>Other Information:&nbsp;</li></ul>Cover letters are strongly encouraged as part of the application process.Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.Not ready to apply? Join our talent community to keep in touch and learn about future opportunities! <a href="https://www.gem.com/form?formID=16341e35-cbc6-4904-88a3-09b35763307e" target="_blank">https://www.gem.com/form?formID=16341e35-cbc6-4904-88a3-09b35763307e</a>Work Format DetailsThis position is based on-site at a Harvard campus location. Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 056. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

MEDscience Teacher & Program Coordinator

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: PACE Referral &amp; CommunicationAll Locations: 300 Ocean Avenue – ReverePosition Summary: The PACE Assistant Training Specialist – PACE Referrals and Communications Department supports the training and development needs of the team by assisting in the creation, coordination, and delivery of training programs for both new hires and existing team members. This position plays a vital role in ensuring that staff and contracted external agents are equipped with the skills and knowledge needed to provide exceptional service for the PACE Program. Through virtual training sessions, call monitoring, and quality assurance activities, the Assistant Training Specialist ensures adherence to quality standards, identifies opportunities for improvement, and fosters a culture of continuous learning and professional development. PACE Assistant Training Specialist remains proficient in ability to carry out day to day responsibilities of Referrals and Communication Coordinators, including responsibility for providing the highest level of customer service to all callers to the PACE program while efficiently processing all calls and referrals and doing whatever is possible to meet the needs callers and participants. This proficiency includes knowledge of scheduling all external and internal appointments, scheduling all Transportation related to appointments, following all workflows regarding proper channeling of calls and referral processing, collaborating with the Center Secretaries and Transportation Schedulers to ensure good coordination between the PACE Centers, IDTs, and Transportation staff for maximum efficient use of resources. This role works collaboratively with the Referral and Communications Manager, Operations Coordinator, and other team members to maintain alignment between training initiatives and department goals.ESSENTIAL DUTIES &amp; RESPONSIBILITIES <ul><li>Assist in the development and maintenance of comprehensive training materials, presentations, and guides for department staff and external call agents.</li><li>Coordinate and deliver virtual training sessions for Skycom contracted agents and other external agencies, ensuring all necessary materials are available.</li><li>Support new hires and existing team members through structured training programs designed to improve their knowledge of referral workflows, communication processes, and system use (e.g., Epic, TripMaster, Touchpoint).</li><li>Monitor the effectiveness of training programs by gathering feedback and tracking improvements in performance metrics.</li><li>Collaborate with the PACE Operations Coordinator to identify training needs based on performance trends and process changes.</li><li>Review live and recorded calls to evaluate service quality, compliance with procedures, and communication effectiveness.</li><li>Ensure that all calls meet PACE's quality standards and provide actionable insights to improve service delivery.</li><li>Update and refine quality scorecards and evaluation forms to ensure alignment with departmental objectives.</li><li>Maintain records of evaluations and prepare reports highlighting trends, strengths, and areas for improvement.</li><li>Provide constructive, personalized feedback to call agents based on performance evaluations.</li><li>Conduct one-on-one coaching sessions to address specific challenges and skill gaps.</li><li>Under supervision of PACE Referral and Communications Manager - Work closely with the PACE Operations Coordinator to address recurring performance issues and implement targeted corrective actions.</li><li>Assist agents in overcoming challenges identified during training or live calls, offering real-time guidance when necessary.</li><li>Lead virtual training sessions for external agents, ensuring they understand referral processes, communication standards, and compliance requirements.</li><li>Serve as a primary point of contact for training-related inquiries from Skycom or other external partners.</li><li>Ensure external agents adhere to PACE's protocols and quality expectations through ongoing evaluations and refresher training.</li><li>Work closely with the PACE Referral and Communications Manager and PACE Operations Coordinator to align training initiatives with departmental goals.</li><li>Stay current with industry best practices, tools, and technologies to enhance training delivery and quality monitoring processes.</li><li>Participate in departmental meetings, contributing to strategies for improving workflows, communication standards, and overall team performance.</li><li>Ensure that staff and external agents adhere to regulatory requirements and organizational policies.</li><li>Report any compliance issues to the PACE Referral and Call Center Manager and recommend corrective actions.</li><li>Prepare and present reports on training outcomes, agent performance, and quality assurance metrics.</li><li>Analyze data to identify trends and recommend strategies for improving training and service quality.</li><li>Promote teamwork and collaboration within the department and across PACE Centers.</li><li>Maintain a working knowledge of transportation scheduling/dispatching software and act as a point of contact for basic troubleshooting.</li><li>Collaborate with external stakeholders, such as the NeighborHealth Referrals Department and Contact Center, to improve workflows and share efficiencies.</li><li>Work closely with PACE Center staff, transportation teams, and other departments to ensure smooth coordination of appointments and transportation.</li><li>Participate in departmental meetings and activities, providing insights and feedback to improve operations.</li><li>Fully cross-trained to function as a Referral Coordinator.</li><li>Perform additional duties as assigned to support departmental and organizational goals.</li></ul>EDUCATION: <ul><li>High School, college degree preferred</li></ul>EXPERIENCE:<ul><li>Strong computer skills: Windows, Outlook, and experience with EMR preferred.</li><li>Able to work effectively with the Interdisciplinary Team.</li><li>Excellent critical thinking skills with the ability to prioritize and problem solve independently.</li><li>Ability to work well in a fast-paced, multi-functional environment.</li></ul>SKILLS/ABILITIES:<ul><li>Strong computer skills</li><li>Good communication skills</li><li>Ability to work independently</li><li>Strong critical thinking skills.</li><li>Spanish Speaker Preferred</li></ul>PAY RANGE<ul><li>Starts at $22/hr up to $33 based on experience</li></ul>EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

70 Project Management / Professional Services Jobs in Massachusetts