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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.We are seeking a Vice President of Enterprise Technology Services (ETS) Exam &amp; Audit Management to lead a high-performing team responsible for managing all regulatory exams, internal audits and oversight reviews which intersect with ETS. The ETS Exam &amp; Audit Management team ensures regulatory expectations, risk management requirements and industry best practices are consistently embedded in the way we design, operate and govern Technology and Information Security at American Express.This leader will partner with Senior Leaders and Subject Matter Experts (SME) to navigate complex regulatory expectations, manage relationships between global regulators and internal stakeholders and collaborate across all lines of defense to manage, mediate and report on fieldwork and open actions. The ideal candidate brings proven experience articulating control effectiveness, driving operational resilience and elevating exam and audit readiness across a global, multi-disciplined technology organization. Additionally, the ideal candidate will provide consultative guidance in drafting self-identified issues (SIIs) and corrective actions with ETS SMEs and Control Management teams and will support Management Action Plans (MAPs), Matters Requiring Attention (MRAs), and other regulatory or audit-related remediation across ETS.The VP, ETS Exam &amp; Audit Management will:· &nbsp; &nbsp; &nbsp; &nbsp;Manage end-to-end regulatory engagements, internal audits, second line reviews, and external assessments for Technology, Data, and Information Security programs, processes, and procedures.· &nbsp; &nbsp; &nbsp; &nbsp;Interpret scope and clarify key regulations, expectations and emerging supervisory themes, guiding ETS leaders and SMEs through preparation, fieldwork and post-review follow-up activities.· &nbsp; &nbsp; &nbsp; &nbsp;Conduct readiness sessions by aligning controls to scope and identifying gaps or potential Self-Identified Issues (SIIs).· &nbsp; &nbsp; &nbsp; &nbsp;Collaborate with ETS teams to demonstrate control effectiveness, foster operational resiliency and embed a culture of continuous improvement.· &nbsp; &nbsp; &nbsp; &nbsp;Build and maintain a robust, transparent and accurate operating cadence for all audit and exam activities – tracking schedules, deliverables, results and commitments.· &nbsp; &nbsp; &nbsp; &nbsp;Partner across RELM, IREM, IAG and 2LOD stakeholders to ensure consistent data, aligned reporting and unified messaging across all lines of defense.· &nbsp; &nbsp; &nbsp; &nbsp;Deliver concise, high-impact management reporting, risk metrics and insights that enable informed decision making and provide risk awareness.· &nbsp; &nbsp; &nbsp; &nbsp;Influence and set the strategic direction and roadmap for the ETS Exam &amp; Audit Management program.· &nbsp; &nbsp; &nbsp; &nbsp;Build, lead and develop a team of experienced professionals, including talent strategy, succession plans and collaborative team culture.· &nbsp; &nbsp; &nbsp; &nbsp;Operate as a key member of the extended Tech Risk and Information Security leadership team, contributing to enterprise-wide security, compliance and governance initiatives.Required Qualifications:· &nbsp; &nbsp; &nbsp; &nbsp;10+ years’ experience in technology risk, IT governance or IS Operations including 5+ years in a senior technology leadership role within a regulated environment.· &nbsp; &nbsp; &nbsp; &nbsp;Minimum 5 years’ of direct experience working with global regulators (e.g. OCC, FRB, FCA).· &nbsp; &nbsp; &nbsp; &nbsp;Strong technical fluency (SDLC, Information Security, Infrastructure, Cloud distributed systems, service management, vendor management) to engage credibly with technical teams and senior technology leadership.· &nbsp; &nbsp; &nbsp; &nbsp;Demonstrated ability to align risk govern strategy with business objectives and communicate with clarity at the executive level.· &nbsp; &nbsp; &nbsp; &nbsp;Proven ability to influence senior stakeholders across all lines of defense, Internal Audit, driving accountability and constructive challenge.· &nbsp; &nbsp; &nbsp; &nbsp;Expertise in designing and executing process governance frameworks that meet regulatory expectations and strengthen operational discipline.· &nbsp; &nbsp; &nbsp; &nbsp;Experience interacting with regulators and managing regulatory expectations related to technology risk.· &nbsp; &nbsp; &nbsp; &nbsp;Strong analytical, problem-solving and data driven decision-making skills.· &nbsp; &nbsp; &nbsp; &nbsp;Track record of successfully managing large, diverse and globally distributed teams.· &nbsp; &nbsp; &nbsp; &nbsp;Experience in financial services or similarly complex, regulated industries.Preferred Qualifications:· &nbsp; &nbsp; &nbsp; &nbsp;Bachelor’s degree in Information Technology, Information Security, Computer Science, or related field; advanced degrees (e.g., MBA, MSc) or relevant professional certifications (e.g. CISA, CRISC, CISSP) are advantageous.· &nbsp; &nbsp; &nbsp; &nbsp;Experience in one or more of the following areas:o &nbsp; Translating operational risk strategy and appetite into execution guidelineso &nbsp; Monitoring and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operationalrisks are managed within agreed thresholdso &nbsp; Implementing and maturing operational risk governance frameworks within a complex regulated environment.o &nbsp; Developing, communicating and ensuring adoption of operational risk procedures, standards and control expectations.o &nbsp; Supporting or leading operational risk components of regulatory exams, supervisory reviews or internal audit engagements.Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

ETS VP, Exam & Audit Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. As part of our diverse Enterprise Technology Services team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. &nbsp;Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. &nbsp;And because we understand the importance of keeping your skill fresh and relevant, we give you dedicated time to invest in your professional development. &nbsp;Find your place in Enterprise Technology Services on #TeamAmex. &nbsp; Let’s share success. The Cost and Performance Intelligence capability within the Infrastructure Data &amp; Analytics organization integrates data engineering, analytics, FinOps, and product cost modeling to provide a reliable economic foundation for Technology Operations and Technology Investment decisions. It extends beyond retrospective reporting by delivering decision-ready insights that clarify trade-offs, surface efficiency opportunities, and support more deliberate, forward-looking planning.The Strategy &amp; Delivery Enablement Manager is a Technical Project Manager that partners with the Head of Infrastructure Data &amp; Analytics to translate strategy into execution, produce high-quality executive reporting, and enable disciplined delivery across a portfolio of initiatives. This role is suited for an exceptional professional who combines strong analytical judgment with structured thinking and the ability to operate effectively in complex, evolving environments.Working closely with senior leaders, delivery teams, and the executive office, the role brings clarity, structure, and insight to leadership forums, planning cycles, and portfolio reporting. Over time, it carries increasing scope and responsibility, requiring sound judgment, discretion, and executive presence.The ideal candidate demonstrates the maturity and confidence to collaborate across a broad set of stakeholders, influence without formal authority, and communicate effectively at the appropriate level of detail from business executives to technology and analytics delivery teams. As this capability scales and becomes more deeply embedded in planning and decision-making processes, dedicated focus is needed to ensure strategy, delivery, and executive visibility remain tightly aligned.Let’s build on what you know. If you bring strong analytical judgment and experience supporting complex, multi-initiative programs, you’ll find a fit within our Infrastructure Data &amp; Analytics organization, where this role creates the connective tissue between strategy, delivery, and executive decision-making. You’ll help translate priorities into structured plans, synthesize progress into decision-grade insights, and support leaders in managing tradeoffs across a growing portfolio of initiatives, with increasing scope and responsibility over time.Here’s just some of what you’ll do:Portfolio &amp; Delivery Support<ul><li>Support the management of the ID&amp;A initiative portfolio, including tracking milestones, dependencies, risks, and outcomes.</li><li>Maintain delivery plans, status views, and issue logs across multiple workstreams.</li><li>Help prepare portfolio reviews by consolidating inputs from technical and analytics teams.</li><li>Identify patterns, bottlenecks, and delivery risks and escalate with proposed options.</li><li>Support integrated planning by aligning initiative roadmaps with capacity, investment assumptions, and operating priorities.</li></ul>Reporting &amp; Analytics Enablement<ul><li>Build and maintain executive-ready visibility into initiative progress, risks, tradeoffs, and outcomes, with a focus on decision-grade insights rather than status reporting.</li><li>Translate detailed project and analytics information into clear, concise leadership updates.</li><li>Partner with data, analytics, and Finance teams to ensure reporting accuracy and consistency.</li><li>Continuously improve reporting formats to reduce noise and increase decision value.</li></ul>Executive &amp; Leadership Forum Support<ul><li>Support preparation for leadership meetings, operating reviews, and planning sessions, including agenda development and pre-read materials.</li><li>Consolidate and synthesize inputs from multiple teams into clear, concise leadership materials and executive updates.</li><li>Capture decisions, actions, and follow-ups from executive forums and ensure timely closure.</li><li>Work in coordination with the executive office to ensure meetings are well-prepared and outcome driven.</li><li>Learn how to frame issues, tradeoffs, and recommendations for senior leaders.</li></ul>Planning &amp; Operating Rhythm<ul><li>Support annual and quarterly planning cycles, including documentation of priorities, commitments, and success measures.</li><li>Help maintain the ID&amp;A operating cadence and planning artifacts.</li><li>Assist with cross-team coordination to ensure alignment across data engineering, analytics, and platform initiatives.</li></ul>This role is ideal for someone who:<ul><li>Brings structure where things are ambiguous</li><li>Enjoys turning complexity into clarity</li><li>Is curious, proactive, and eager to learn</li><li>Builds trust through reliability and thoughtful execution</li><li>Wants exposure to senior leadership and enterprise decision-making</li></ul>Are you up for the challenge? &nbsp;Here’s what you should have:<ul><li>3-6 years of experience in analytics, strategy, operations, consulting, program management, or related roles.</li><li>Strong analytical and problem-solving skills; comfort working with data, metrics, and dashboards.</li><li>Exceptional attention to detail paired with the ability to synthesize and summarize.</li><li>Clear written and verbal communication skills, with the ability to tailor messaging to different audiences.</li><li>High learning agility and demonstrated interest in enterprise data, analytics, and technology organizations.</li><li>Proficiency with Excel, PowerPoint, and at least one BI or analytics tool.</li><li>Experience in a fast-paced, ambiguous environment with evolving priorities.</li><li>Ability to lead end-user training, design and knowledge transfer sessions.</li><li>Strong skills in data analysis/manipulation</li><li>Excellent organizational, analytical, and consultative problem-solving skills, with a strong business and financial aptitude.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Associate - Delivery Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Key Responsibilities<ul><li>Identifies and mitigates risks and impediments to project delivery in collaboration with cross-functional teams, escalating issues as necessary</li><li>Drives technical discussions related to architectural approach and system design, documenting and implementing solutions</li><li>Conducts Program Increment (PI) planning meetings with leadership, product management, and delivery teams to ensure alignment and readiness</li><li>Oversees Agile Release Train (ART) meetings to ensure the preparation, readiness, and prioritization of features for future PI planning sessions</li><li>Identifies and mitigates impediments, manages risks, dependencies, and resourcing needs to ensure smooth ART execution</li><li>Encourages Inspect &amp; Adapt sessions and other retrospective meetings to promote continuous learning and improvement within the team</li><li>Develops and refines implementation roadmaps in collaboration with product and engineering team</li><li>Prepares and presents leadership updates on delivery status and key decisions needed to support project delivery</li><li>Identifies and articulates opportunities for improvements to the delivery process and assists teams in redesigning process flows, ensuring documentation best practices are followed</li><li>Leads Program Increment (PI) planning meetings and other Agile ceremonies to ensure plans are feasible, capacity is managed, and risks are mitigated</li><li>Supports in creation of technical specification documents and blogs that explain product functionality and clarity on the project objectives</li><li>Ensures compliance with Software Development Life Cycle (SDLC) standards and leads change management and release management activities</li><li>Tracks relevant Objectives and Key Results/Key Performance Indicator (OKR/KPIs) to measure and report on project performance</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li></ul>Education and Knowledge<ul><li>Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience; advanced degree preferred</li><li>Knowledge of Agile/SAFe/Lean methodologies</li><li>Knowledge of technical challenges and systems design</li><li>Knowledge of the full life cycle of product development, from concept to delivery, including Test Driven Development</li></ul>Work Experience<ul><li>Experience in program delivery or project management, preferably within a technology-focused environment</li><li>Experience in managing multiple projects and coordinating cross-functional teams</li><li>Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms</li><li>Experience in writing technical documentation</li></ul>Licenses &amp; CertificationsCertification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plusSalary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Assoc-Tech Project Management - Digital Workplace

You lead the way. We have your back.&nbsp;At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in the role?Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.Role DescriptionThis role will serve as a strategic and executional leader for enterprise-wide organizational change management to embed new ways of working with and managing data across the company. The individual will design and drive change strategies that enable adoption of enterprise data standards, products, and operating models, working across business units, functions, and leadership levels.The role focuses on stakeholder assessment, change planning, and engagement execution—including leadership roadshows, executive briefings, and large-scale change initiatives—while translating complex data and transformation concepts into clear, compelling narratives and executive-ready materials. This individual will partner closely with EDO, business leaders, and transformation teams to ensure data capabilities are understood, embraced, and sustained in day-to-day work.Primary Responsibilities:<ul><li>Lead organizational change management efforts to embed new enterprise-wide ways of working with and managing data across the organization.</li><li>Design and execute change strategies and plans that address stakeholder readiness, change impacts, adoption risks, and sustained behavior change.</li><li>Conduct enterprise stakeholder mapping and change impact assessments, identifying how data standards, products, and operating model changes affect different roles, functions, and business units.</li><li>Develop and execute stakeholder engagement approaches, including leadership roadshows, executive briefings, workshops, and enterprise forums.</li><li>Create and maintain change management assets and playbooks, such as change strategies, engagement plans, leadership guides, FAQs, and adoption toolkits.</li><li>Translate complex data and transformation initiatives into clear, compelling narratives that articulate the value, expectations, and behavioral changes required of stakeholders.</li><li>Develop high-quality executive presentations and visual materials, synthesizing complex information into concise, action-oriented formats suitable for senior leadership audiences.</li><li>Measure and monitor change adoption and effectiveness through defined metrics, stakeholder feedback, and qualitative insights, adjusting strategies as needed.</li><li>Coordinate closely with communications, training, and delivery teams to ensure change, communications, and enablement efforts are aligned and mutually reinforcing.</li></ul>Minimum Qualifications:<ul><li>6+ years of experience in organizational change management, enterprise transformation, or related disciplines.</li><li>Experience leading enterprise-wide change initiatives that span multiple business units and stakeholder groups.</li><li>Strong experience in stakeholder assessment, change impact analysis, and engagement planning.</li><li>Bachelor’s degree.</li></ul>Preferred Qualifications<ul><li>Experience building and scaling new operating models, ways of working, or enterprise capabilities (data, technology, or process transformation).</li><li>Comfort leading or supporting executive-facing engagements such as roadshows, leadership forums, and town halls.</li><li>Background in large U.S. or global financial institutions, regulated environments, and data-intensive organizations&nbsp;</li><li>Exceptional presentation development and storytelling skills, including advanced PowerPoint expertise and experience creating executive-level materials.</li><li>Proven ability to influence and partner with senior leaders in complex, matrixed organizations.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager – Organizational Change Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS Product Development and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.One of the ways GCS advances its agenda is by building best-in-class digital solutions that enhance customer experiences, improve operational efficiency, and drive business growth. Role Summary:This role requires strong executional leadership and a broad skillset – including program delivery, design thinking, cross-functional collaboration, and strategic problem solving.As part of our continued expansion and innovation in the commercial space, we are hiring a Senior Manager – Digital Program Management to support critical initiatives that will redefine how Middle Market customers engage with American Express.Reporting to the Director of Digital Program Management, this individual will help advance our mission to deliver a fully integrated digital business experience for Middle Market customers – empowering them to seamlessly manage and grow their relationship with American Express.Partnering across diverse teams and workstreams, this Senior Manager will support the coordination and execution of a best-in-class digital ecosystem – one that differentiates American Express through intuitive, personalized, and configurable experiences aligned to product and persona needs.Key Responsibilities:&nbsp;<ul><li>Digital Program Delivery: Drive the execution of digital initiatives that support the Middle Market business segment</li><li>Manage program plans, timelines, and deliverables to ensure alignment with the broader digital ecosystem roadmap</li></ul><ul><li>Customer Experience Enablement: Support the delivery of an integrated digital experience across desktop and mobile platforms. Collaborate with Product, Engineering, and UX teams to enhance core card and program management journeys</li></ul><ul><li>Roadmap Management: Manage day-to-day execution of key roadmap items, ensuring milestones are met, risks are mitigated, and dependencies are tracked. Provide regular status updates and escalate issues as needed</li></ul><ul><li>Cross-Functional Collaboration: Serve as a central connector between Product, Engineering, Marketing, and Enterprise Digital partners. Facilitate communication, drive alignment, and help teams deliver cohesive digital experiences&nbsp;</li></ul><ul><li>Partner Engagement: Prepare and deliver clear communications and program updates for leadership and partners</li><li>Support the Director in influencing senior sponsors and ensuring alignment across teams</li></ul><ul><li>Performance Tracking: Partner with analytics and product teams to define and monitor success metrics for key initiatives</li><li>Track progress against goals and surface insights that inform continuous improvement</li></ul>Minimum Qualifications:&nbsp;<ul><li>5+&nbsp;years&nbsp;of professional experience in program management, digital transformation, or product delivery, preferably in large-scale or cross-functional environments</li><li>Professional experience in program management, digital transformation, or product delivery, preferably in large-scale or cross-functional environments&nbsp;</li></ul><ul><li>Proven ability to manage multiple digital initiatives simultaneously, driving measurable business and customer outcomes&nbsp;</li></ul><ul><li>Strong understanding of Agile methodologies and enterprise program management practices; proficiency in tools such as JIRA, Confluence, and Rally</li></ul><ul><li>Experience contributing to customer-centric digital solutions, ideally for commercial or B2B segments</li></ul><ul><li>Excellent communication, collaboration, and problem-solving skills; able to work effectively across functions and influence without direct authority</li></ul><ul><li>Highly organized, detail-oriented, and proactive in managing dependencies and delivering high-quality outcomes in fast-paced environments</li><li>Bachelor's degree</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Manager - Digital Program Management (Middle Market)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.We are looking for an experienced Senior Associate of Digital Product Management ready to contribute to the success of the data strategy for improving how Amex manages our customer’s critical data. This position reports to the Director of Data Strategy in the Commercial Data Office (CoDO). CoDO is a fast-paced entrepreneurial team tasked with improving existing systems and building new innovative data solutions for our customers, while adhering to regulations and data management best practices.&nbsp;With continuous changes in the regulatory and risk management environment the program this Senior Associate is joining is a critical and strategic importance to Amex.Key Responsibilities:<ul><li>Contribute to the creation of the strategy, requirements and detailed roadmap for integrating the global commercial services product experiences into the new customer legal entity profile data system of record.</li><li>Investigate current state of data capture and data lineage of customer experience journeys which provide Amex with profile data of our customers.</li><li>Comparing and contrasting the nuances of customer experiences and data capture today, especially considering how the data lineages operate to power the current experiences.</li><li>Create requirements for standard data capture and data quality requirements across product experiences. Be able to articulate why standardization is important and facilitate refinement with product, compliance and legal partners.</li><li>Create data flows to visualize data lifecycle from customer through to end use cases including but not limited to anti-money laundering and know your customer screening.</li><li>Responsible for creating product requirements and associated documentation to clearly communicate to delivery team partners.</li><li>Creating documentation for a built solution and training others on the new or changed capabilities.</li><li>Accountable to providing roadmap, status and risk items to program PMO partners.</li></ul>Minimum Qualifications:<ul><li>Experience effectively working in a matrix organization alongside multi-national and cross-functional teams.</li><li>Direct experience querying data systems and investigating potential data anomalies.</li><li>Knowledge of the financial services industry and financial crimes regulations.</li><li>Experience related to organizing data for high performing data platforms, sensitive data elements, structured and unstructured needs.</li><li>Ability to put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues and shareholders.</li><li>College degree in engineering, technology management, analytics or business or equivalent education.</li></ul>Preferred qualifications:<ul><li>Understanding and experience with the Amex Global Commercial Services products.</li><li>Experience working with technology architects and software development teams including an understanding of iterative development practices.</li><li>Experience with data risk management practices.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Associate - Digital Product Management

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard Law School?Join a community that combines excellence in legal education and scholarship with a deep commitment to justice. Here at Harvard Law School (HLS), you’ll find an environment that values who you are and encourages you to grow, inspire others, and make a meaningful impact. Wherever you are in your career journey, HLS is a place where you can thrive, contribute, and be part of something bigger. Job Description The Event and Outreach Coordinator is responsible for the development of events from conception to implementation and serves as the primary contact for event and student programming.&nbsp; This position provides logistical support for Program on Negotiation (PON) events, including, but not limited to, formal dinners, faculty seminars, webinars, and collaborations across Harvard. This role assists in planning and implementing strategies to develop and improve processes for both virtual and on campus programming.&nbsp; The Event and Outreach Coordinator is responsible for student outreach and communication of grant and fellowship opportunities and funding available from PON.&nbsp;As an Event and Outreach Coordinator you will:&nbsp;<ul><li>Serve as point person in organizing and executing virtual and in-person events and meetings (e.g. PON Live, Kelman Seminar series, PON Research Lab).&nbsp;</li></ul><ul><li>Be responsible for event promotion and outreach (writing blog postings, emails, website announcements).&nbsp;</li></ul><ul><li>Be responsible for student outreach and materials (e.g. produce Student Interest Group newsletter, liaise with Fellows, prepare and send announcements of funding opportunities and grant awards).&nbsp;</li></ul><ul><li>Participate in strategy and planning discussions for upcoming events.&nbsp;</li></ul><ul><li>Be responsible for uploading event recordings to PON website.&nbsp;</li></ul><ul><li>Maintain the internal calendar of events.&nbsp;</li></ul><ul><li>Be responsible for the management and oversight of the PON Research Lab.&nbsp;</li></ul><ul><li>Assist the Managing Director with presentations &amp; assembly of materials for Executive Committee.&nbsp;&nbsp;</li></ul><ul><li>Assist the Marketing Director with marketing initiatives as needed.&nbsp;</li></ul><ul><li>Other duties as assigned.&nbsp;</li></ul> Qualifications Basic QualificationsFive or more years of experience in office administration or related field, including organization and execution of events. Education beyond high school may count toward experience.&nbsp;Additional Qualifications and SkillsWe are looking for people who have:&nbsp;<ul><li>Event planning and project management skills.&nbsp;</li></ul><ul><li>Strong interpersonal and communication skills (written and verbal).&nbsp;</li></ul><ul><li>Ability to work collaboratively with staff, faculty and students.&nbsp;</li></ul><ul><li>Experience with MS-Office and familiarity with social media platforms.&nbsp;</li></ul><ul><li>Experience writing and designing publicity materials both in print and online.&nbsp;</li></ul><ul><li>Ability to work independently.&nbsp;</li></ul><ul><li>Discretion, good judgment and resourcefulness.&nbsp;</li></ul><ul><li>Knowledge and interest in the field of negotiation.</li></ul> Additional Information Appointment End Date:&nbsp;This position is a term appointment&nbsp;currently expected to extend through June 30,&nbsp;2027&nbsp;with potential for renewal, subject to departmental need and funding.&nbsp;&nbsp;Standard Hours/Schedule: 35 hours per week, Full-time, M-F.Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this positionPre-Employment Screening: IdentityOther Information:While the position is based on site in Cambridge, MA, this role has the opportunity for a hybrid work arrangement (some combination of on-site and remote), subject to business need and manager review/approval. The position has a required minimum of 3 days in the office on-site, as well as occasional evening and weekend work to support specific events.&nbsp;All remote work must be performed within a state in which Harvard is registered to do business (CA*, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT and WA). *exempt positions only.&nbsp;&nbsp;All offers are made by HLS Human Resources.#LI-MH1Work Format DetailsThis position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on <a href="https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employment_outside_ma_policy.pdf" target="_blank">Employment Outside of Massachusetts</a>. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 055. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Harvard University FAS Human Resources

Event and Outreach Coordinator

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.About Data-Smart City SolutionsData-Smart City Solutions, founded in 2012 and now housed within the Bloomberg Center for Cities at Harvard University, works to catalyze the adoption of data-informed practices in local government. The program highlights best practices, surface emerging trends, connects public sector leaders with innovators across sectors, and supports cities in using data, technology, and innovation to improve quality of life for residents.&nbsp; Job Description Data-Smart City Solutions seeks an innovative and detail-oriented Digital Communications and Marketing Coordinator to drive our digital engagement and broaden our audience across channels. This pivotal role will lead content creation for our newsletters, social media, website, and podcasts; manage and analyze the performance of these platforms; and implement strategies to grow and engage our audience of public-sector leaders, practitioners, and civic-minded readers and listeners.&nbsp;The ideal candidate is a creative storyteller with strong analytical skills, adept at leveraging data and digital tools to enhance visibility and foster community. You are as comfortable drafting compelling content as you are tracking campaign metrics, identifying trends, and recommending data-driven strategies for continuous growth.&nbsp;Digital Content Creation and Engagement&nbsp;<ul><li>Develop, produce, and edit engaging multi-media content for newsletters and social media posts, to drive engagement with our podcasts and written articles.&nbsp;</li><li>Collaborate with team members to highlight Data-Smart research, events, and news using a variety of digital storytelling tools (written copy, video, graphics, audio).&nbsp;</li><li>Manage recurring newsletters; manage mailing lists, segment audiences, and strategize newsletter growth and engagement.&nbsp;</li><li>Serve as primary social media manager, developing and executing channel-specific content strategies (Twitter/X, LinkedIn, Facebook, Bluesky).&nbsp;</li><li>Ensure cohesive and compelling messaging across all digital touchpoints.&nbsp;</li><li>Assists with editorial and campaign calendars for newsletters, social media, and promotional initiatives.&nbsp;</li></ul>Audience Growth and Community Management&nbsp;<ul><li>Monitor, increase, and nurture audience engagement across channels, responding to community feedback and interactions.&nbsp;</li><li>Develop strategies to reach new audiences and deepen engagement with existing readers, listeners, and stakeholders.&nbsp;</li></ul>Marketing Analytics and Reporting&nbsp;<ul><li>Utilize platforms such as Google Analytics, Salesforce, and native analytics tools on social and email platforms to track performance metrics (traffic, engagement, open/click rates, conversions, etc.).&nbsp;</li><li>Analyze data and KPIs to assess the effectiveness of campaigns and content and generate actionable insights to optimize future efforts.&nbsp;</li><li>Prepare regular performance reports for internal stakeholders.&nbsp;</li></ul>Other Responsibilities&nbsp;<ul><li>Maintain and update web content using Drupal or similar CMS.&nbsp;</li><li>Design and produce graphics and visuals.&nbsp;</li><li>Support event promotions and multimedia needs (photography, video, audio clips) as needed.&nbsp;</li></ul> Qualifications Basic Qualifications: Bachelor’s degree and at least 3 years of relevant experience in communications, marketing, journalism, or related field.&nbsp; 
Additional Qualifications and Skills: <ul><li>Demonstrated experience managing social media channels, newsletters, and web content.&nbsp;</li><li>Strong writing, editing, and visual storytelling skills.&nbsp;</li><li>Experience with analytics tools (Google Analytics and social/email analytics dashboards).&nbsp;</li><li>Proficiency with the Adobe Suite, Canva, or similar graphic design tools.&nbsp;</li><li>Experience with content management systems (Salesforce preferred)&nbsp;&nbsp;&nbsp;Excellent organizational skills and attention to detail; proven ability to manage multiple projects and deadlines.&nbsp;</li><li>Basic video production or editing skills.&nbsp;</li><li>Communications or marketing experience in a public sector, research, or higher-education setting.&nbsp;</li></ul> Additional Information <ul><li>Appointment End Date: This is a fully benefits eligible term appointment ending one year from date of hire, with the strong possibility of renewal.</li><li>Standard Hours/Schedule: 35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity, Education</li><li>Other Information:<ul><li>This is a full-time, on-campus position based in Cambridge, MA. Flexible remote work arrangements may be available with supervisory approval.&nbsp;</li></ul></li></ul>Work Format DetailsThis position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 055. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Digital Communications and Marketing Coordinator, Data-Smart City Solutions

The Dynamics CE&nbsp;Consultant will play a pivotal role in leading requirements discovery, conducting functional design, configuring CE modules, and supporting testing, training, and deployment activities. This hands-on position uses deep expertise in Dynamics configuration, business process design, and module capabilities, with a focus on Customer Service, Field Service (on-premises supported features), and Marketing to envision, design, and build modern application for citizen services. Responsibilities include:&nbsp;<ul><li>Facilitate workshops with tribal government stakeholders to gather requirements for case management, scheduling, citizen outreach, and field operations.</li><li>Document user stories, acceptance criteria, business processes, and functional requirements.</li><li>Recommend solution approaches aligned with Dynamics CE v9.1 (on-premises)&nbsp;capabilities.</li><li>Translate business needs into configuration tasks and guide technical teams on necessary customizations.</li><li>Perform hands-on configuration across modules, including Customer Service, Field Service, and Marketing.</li><li>Build test scripts, support&nbsp;UAT, guide business testers, validate configurations, and ensure alignment with acceptance criteria.</li><li>Create functional documentation, configuration guides, and release notes.</li></ul>The projected compensation range for this position is $120K - $160K annualized (USD). The final salary offered will generally fall within this range and is determined by various factors, including but not limited to the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as internal pay equity, location, contract-specific affordability and other organizational requirements.Required Skills <ul><li>6+ years experience supporting IT systems development projects as a Dynamics 365 CE Consultant or Business Analyst.</li><li>Hands‑on configuration experience with Dynamics 365&nbsp;Customer Engagement (CE), including Customer Service and at least one of Field Service or Marketing.</li><li>Strong understanding of entity model, business rules, workflows, SLAs, queues, forms, and views.</li><li>Experience leading requirements workshops and producing clear functional deliverables.</li><li>Experience implementing&nbsp;Dynamics 365 CE On‑Premises (v9.1 or prior CRM versions before online-only features).</li><li>Ability to communicate clearly with both technical teams and business stakeholders.</li><li>Experience with enterprise case management or service delivery solutions.</li></ul>Desirable Skills <ul><li>Experience working with federal, state, or tribal governments</li><li>Experience implementating systems for citizen services</li><li>Micrsoft Certifications</li><li>US Citizen</li></ul>

Procentrix

Dynamics 365 CE Consultant

Description - External Under limited supervision, this position handles non-routine customers and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions. This position provides a reliable communication network for customers resulting in strong business relationships. McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details: <ul><li>Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>Get paid early. Get paid fast. </li><li>401(k) with annual company match. </li><li>Paid holidays, vacation time, educational assistance program, and more!</li></ul> ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES: <ul><li>Monitor customer reporting; communicate critical issues. </li><li>Research and respond to customer inquiries.</li><li>Maintain customer files to ensure up to date information.</li><li>Manage customer requests for assistance, information, and issue resolution.</li><li>Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.</li><li>Maintain regular communication with decision makers within customer organizations.</li><li>Train customers on various business applications to maximize company value to the organization.</li><li>Analyze and respond to various customer requests involving store level and group level information.</li><li>Respond to various customer requests and needs.</li><li>Answer inquiries by phone, email, and internet response.</li><li>Perform other duties as needed or assigned by supervisor.</li><li>Other duties may be assigned. </li></ul> MINIMUM QUALIFICATIONS AND REQUIREMENTS: <ul><li>High School Diploma or GED. </li><li>2 or more years of customer service experience.</li><li>Ability to type 45 wpm and perform 10-key by touch.</li><li>Strong verbal and written communication skills, and organization and planning skills.</li><li>Knowledge and experience with all Microsoft office applications.</li><li>Ability to prioritize pending tasks in a logical manner.</li><li>Ability to learn quickly, retain information and meet deadlines.</li></ul> WORKING CONDITIONS: <ul><li>Office environment.</li></ul> Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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